Representative jobs in Ledyard, CT

Job Summary: Senior Inside Sales Representatives are responsible for entering and managing the quote and order process for NEFCO's Customers. As the most experienced members of Inside Sales, Sr. Inside Sales Reps are responsible for managing customer relationships and driving new business. Job Duties: Receive and process requests directly from customers and outside sales (via phone, email, fax, website ordering) for price quotations, product availability, and orders in a timely manner- specifically, key regional/national customer accounts; Responsible for generating new business and maintaining existing customer and vendor relationships through targeted phone calls and customer visits as needed; Meeting and exceeding top and bottom line sales and gross profit goals both individually and a cohesive sales team; Sell and service customers providing pricing and product application information; Generate add-on sales by anticipating other products that a customer may need but has not ordered yet; Input all orders into sales order system in a timely manner; Schedule orders according to customer requirements; Source materials that NEFCO does not keep in stock through interaction with purchasing team; Communicate consistently with Customers, Outside Sales Representatives, Inside Sales Managers and Operations Managers; Keep supervisors apprised of customer issues as warranted; Provide promotional literature and product information as requested; Maintain proficiency in NEFCO product catalogs, Eclipse, Microsoft Office Suite; Maintain product and industry proficiency via training on various vendor product platforms and Evergreen Marketing Group, as needed; and Attend weekly sales meetings. Qualifications: Demonstrate strong ability to work in fast pace, high pressure environment Excellent computer skills and capability to adeptly operate NEFCO's Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite Excellent verbal and written communication skills Strong customer service skills Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail. Degree is preferred (although industry experience may be considered in lieu of degree) 1-2 years of work experience (preferably in construction supply sales)

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Start/End Dates: 10/12/2015 - 4/11/2016 Work Location: West Warwick RI-MLSTD-USA-00759 Position: Administrative/Clerical - Call Center Rep Job Description: The department hours are 8am - 11pm, so shifts would be 8 hours anywhere between those hours. Training will be between 8am - 5pm - this will consist of 5 weeks of classroom training, with 2 weeks of on-phone nesting with job coaches after that. This position will be in Metlfe Long-Term Care and Voluntary Benefits Position will handle inbound calls regarding claims and billing for a variety of insurance products. Provide service and information to customers regarding MetLife products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions. This position may also support campaigns to increase revenue, generate sales and conserve existing assets. Responsibilities include: Provide service to customers who possess a policy through MetLife by responding to requests via telephone regarding insurance and other financial service products and benefit plans; Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.; Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing; Efficiently access multiple electronic systems and LAN/PC to provide complete response; Work at all times to enhance and strengthen the relationship between the customer and MetLife; Support special campaigns as needed, or if solicited by the customer; Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills. Skills required include: Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations; Excellent oral & written communication skills; Superior telephone etiquette; Excellent listening skills and ability to articulate ideas; Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of MetLife; Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers; Strong organizational skills; Strong ability to multi-task; Demonstrated ability to manage stress; Basic computer skills; Ability to “think out of the box” to generate innovative process improvements; Strong solid math and analytical skills; Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it. Previous Call Center experience preferred Release Comments: The department hours are 8am - 11pm, so shifts would be 8 hours anywhere between those hours. Training will be between 8am - 5pm - this will consist of 5 weeks of classroom training, with 2 weeks of on-phone nesting with job coaches after that. This position will be in Metlfe Long-Term Care and Voluntary Benefits Position will handle inbound calls regarding claims and billing for a variety of insurance products. Qualifications - passing a drug test - verify work history -verify education - passing a criminal background check - reliable transpiration Additional Information If interested please contact me Kristie Schneider ************ ext: 3318

Want to use your customer service skills to solve real world problems? Want to free up your weekends & evenings and instead work Monday through Friday? Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities? How about all of the above AND benefits, paid time off and even tuition reimbursement? Customer service professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you. You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes. This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks. Just some of the things you'll be doing on a daily basis: Assist customers by phone and in person at our facility Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction Process quotes, take orders and provide post-order service REQUIREMENTS Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical. Specific qualifications for the role include: 6 months of customer service experience preferred Desire to increase knowledge in industrial distribution products Excellent telephone skills Ability and desire to learn new systems and processes quickly Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine High school diploma or equivalent Valid driver's license and clean driving record (MVR) SAP / ERP experience, preferred but not required Some knowledge of industrial distribution products and hydraulics, preferred but not required SALARY & BENEFITS As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team. Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance. Benefits: Here is just some of what we have to offer: Base salary and bonus opportunities Health, vision, and dental coverage, 401(k) w/ company match Paid vacation, sick time, and company holidays Tuition reimbursement Personalized training and development program Career development and advancement opportunities Build a rewarding career with a global leader in industrial distribution! #LI-SB1 Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

About Us: We are a growing, New England family-owned residential remodeling company that has been in business since 1998. We currently do 4000+ jobs per year and specialize in custom, high-end home remodels. We are looking to add some strong new players to our sales team by early 2026. The main reason for our growth is the adherence to our Core Values: Positive, Energetic & Fun Tell The Truth & Keep Your Word (Open and Honest Sales Approach) Creatively Find Solutions Know Your Stuff (Always Learning & Improving) Act With Urgency To Meet Customer Needs About You: Driven, persistent, and operates with urgency Wants to upgrade their income Interest in self improvement and constant learning Flourishes independently with a desire to feel part of a team Basic mathematical skills Communication skills, in person, on the phone, and in writing Self motivated by the next sale & positive competition Ability to leverage common sales strategies to generate trust and interest from potential clients Maintains composure with colleagues and customers at all times Position Responsibilities Conduct 6-12 in home appointments per week from pre-qualified leads Follow up with potential customers in between appointments Sell $500k+ worth of services within the first 4 to 8 months Beginning with year 2, generate $1.5 - $3M in revenue per year, maintaining a 30-40% sales success rate Acquire Customer Satisfaction rates of 9 or 10 Communicate with customers regarding their interests and goals, and the products and services available from UHE Communicate with marketing regarding upcoming appointments and availability Communicate with production regarding details of contracted scopes Communicate with home office regarding customer issues, sales challenges, Collections Follow through on contract requirements pre-production handoff Customers guided through all decisions required, including specifics of material & colors Process expectations set, every step of the way Support and completion of legal requirements: LEAD cert, HOA approvals, etc Minor Administrative reporting on a per appointment basis Introduction and walk through any required financing application and initiation Collection of full deposit Scope and communicate any change orders requested While about 80% of the appointments our representatives conduct are provided, the other 20% come from various self-generated activities such as participation in a BNI or other networking group, working home shows, warm market/referrals or various other options Regular check in with the Sales Manager and weekly meeting attendance Pay and Benefits: Position is uncapped, full commission after the paid training period Average earning for first year reps has been $70k to $100k+ Average earning for reps in 2nd year is $150k to $200k Average earning for reps 3rd year on is $180k to $300k High-quality, personalized sales training and mentoring provided Bonuses and a rewards trip are available based on performance Qualified leads provided Flexible schedule 401(k) matched up to 4% Health Savings Account Insurance provided Dental Health Life Vision Profit sharing Schedule: Monday to Friday Weekend availability Supplemental pay types: Bonus pay Commission pay License/Certification: Driver's License (Required) Work Location: Work is on the road Application Process: Send your resume for consideration today Our review team will assess your resume within 24-48 hours All inquiries will be kept confidential.

Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $20.94 - $33.59 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 0830-1700 Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 10022 - 4010 Clinic Administration Union: SHARE (State Healthcare and Research Employees) This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. I. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs II. Major Responsibilities: 1. Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures. 2. Confirms and verifies patient demographic and insurance information. 3. May collect co-payments from patients upon arrival. 4. Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information. 5. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Standard Staffing Level Responsibilities: 1. Complies with established departmental policies, procedures and objectives. 2. Attends variety of meetings, conferences, seminars as required or directed. 3. Demonstrates use of Quality Improvement in daily operations. 4. Complies with all health and safety regulations and requirements. 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors. 6. Maintains, regular, reliable, and predictable attendance. 7. Performs other similar and related duties as required or directed. All responsibilities are essential job functions. Position Qualifications: License/Certification/Education: Required: 1. High School Diploma. Preferred: 1. Associate's or Bachelor's degree. Experience/Skills: Required: 1. 3 years of related experience, this requirement is waived if candidate has Associate's or Bachelor's degree. 2. Requires the ability to use specialized applications software and computer systems. 3. Necessitates individuals who are multifunctional and able to work under stressful situations. 4. Exemplifies, professional behavior and excellent communication and human relations skills. Preferred: 1. Knowledge of business office procedures and medical terminology/procedures preferred. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. III. Physical Demands and Environmental Conditions: Work is considered sedentary. Position requires work indoors in a patient care environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

We are seeking a Call Center Representative to join our dynamic team! in Connecticut, training onsite) The Call Center Representative works closely .with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a call center environment. Schedules patient appointments and perform tasks in medical records. Duties and responsibilities The Call Center Representative will effectively triage calls and accurately schedule all new and existing patients with appropriate provider. Typical duties include but are not limited to: Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system Accurately acquire, confirm and input demographic and insurance information for all patients. Perform other related duties as assigned. Qualifications High School diploma, or GED is required. An Associate's degree is highly preferred. Minimum of one to two year relevant work experience in a high volume medical call center highly preferred. The Call Center Representative is the first point of contact for our organization; must be compassionate, highly motivated, organized individual. Electronic appointment scheduling and data entry experience required. Exceptional phone etiquette incorporating strong communication, interpersonal and customer service skills a necessity. Strong critical thinking and problem solving skills with the ability to work as a member of the team to serve patients is a must. Bi-lingual in English and Spanish is required. Physical Requirements/Work Environment Variable 8 hr. shifts between 7am-8pm, including weekends as needed Minimal physical effort Must be able to operate computer and telephone continuously District travel as necessary Here's what we offer Major medical, dental and vision insurance, generous PTO, tuition reimbursement and much more. Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

First Choice Health Centers is looking for a bilingual English/Spanish speaking Full-Time Call Center Representative who serves as the initial point of patient contact. The representative provides exemplary customer service to all patients, their families and other contacts. This position is charged with the timely and accurate processing of patients through answering all incoming calls, taking complete and accurate messages, scheduling appointments, verifying patient information, collecting all relevant information. Why First Choice? We are committed to you! We offer great training, great benefits, career growth and employee well-being! Medical, Dental and Vision Insurance for employees working 30 hours or more 20 days of Paid Time Off, 8 Paid Holidays, and 2 Floating Days per year Retirement savings program, including a safe harbor 401k with up to a 4% company match after 6 months of employment Company paid Life insurance Voluntary Term, Whole Life, Accident and Critical Care Insurance Complimentary premium Calm Health membership (#1 mental health app) Recognition programs Monday through Friday schedule (no evenings or weekends) The hourly range for this position is $17.00 - $19.50/hour. Pay is based on several factors including but not limited to work experience, certifications, etc. For more than 25 years First Choice Health Centers has been a leading nonprofit human services organization that breaks down barriers to care helping individuals and communities live healthier lives. To learn more about First Choice Health Centers, visit us at firstchc.org. Minimum Knowledge, Skills & Abilities Required: Experience working in a call center or customer-support role. Strong active-listening and verbal-communication skills. Proficiency in problem-solving. Ability to multitask and manage time effectively. Experience and Training: Bilingual English/Spanish preferred Call center: 1 year (Preferred) Experience in a Healthcare setting a plus! Customer service: 1 year (Preferred) Minimum HS Diploma or GED equivalent required Standard Job Duties: Answers all incoming calls in a timely manner in a call center setting. Schedules/reschedules patient appointments, responds to customer questions, accurately and timely, elevates customer concerns to supervisor in a pleasant, respectful and courteous manner. Obtains and verifies required information, such as patient demographics, during call. Make same day appointments for all medical, family providers, pediatrics, obstetrics and gynecology and specialty providers. Refer to phone triage list for calls referred to nurse or Provider. First Choice is a drug-free workplace. Candidates are required to pass a drug test, including testing for marijuana, before beginning employment. We test for marijuana as part of our drug-free workplace policy. COVID-19 considerations: Employees at First Choice Health Centers must be vaccinated against COVID-19. Certain exemptions may apply. First Choice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Call Center Representative - Bilingual (English/Spanish) Schedule: Variable shifts between 7am-8pm, Monday-Saturday Are you looking to join a team where your communication skills and compassion make a real difference? We're hiring Bilingual Call Center Representatives (English/Spanish required) to be the first point of contact for patients and families in a fast-paced healthcare setting. These contract to hire openings offer $22.30 per hour. What You'll Do: Answer and triage high-volume incoming calls with professionalism and empathy Schedule new and existing patient appointments accurately Collect and update patient demographic and insurance information Direct calls to the right departments and providers Deliver excellent customer service with every interaction What We're Looking For: Bilingual in English & Spanish (required) High School diploma or GED (Associate's degree preferred) 1-2 years' experience in a high-volume medical call center (strongly preferred) Strong phone etiquette and ability to multitask in a busy environment Exceptional organizational and communication skills Tech-savvy with appointment scheduling systems and data entry Ready to bring your customer service skills to a mission-driven healthcare team? Apply today for immediate consideration! A.R. Mazzotta is an equal opportunity employer. It is the policy of A.R. Mazzotta to employ, recruit, hire, train and promote individuals without regard to race, color, religious creed, sex, national origin, age, marital status, present or past history of mental disability, intellectual disability, learning disability, or physical disability, religion, political affiliation or belief, pregnancy, ancestry, veteran status, sexual orientation, gender identity or expression or any other status protected by federal, state, or local laws. #R1

Job DescriptionCall Center Representative - Bilingual (English/Spanish) Schedule: Variable shifts between 7am-8pm, Monday-Saturday Are you looking to join a team where your communication skills and compassion make a real difference? We're hiring Bilingual Call Center Representatives (English/Spanish required) to be the first point of contact for patients and families in a fast-paced healthcare setting. These contract to hire openings offer $22.30 per hour. What You'll Do: Answer and triage high-volume incoming calls with professionalism and empathy Schedule new and existing patient appointments accurately Collect and update patient demographic and insurance information Direct calls to the right departments and providers Deliver excellent customer service with every interaction What We're Looking For: Bilingual in English & Spanish (required) High School diploma or GED (Associate's degree preferred) 1-2 years' experience in a high-volume medical call center (strongly preferred) Strong phone etiquette and ability to multitask in a busy environment Exceptional organizational and communication skills Tech-savvy with appointment scheduling systems and data entry Ready to bring your customer service skills to a mission-driven healthcare team? Apply today for immediate consideration! A.R. Mazzotta is an equal opportunity employer. It is the policy of A.R. Mazzotta to employ, recruit, hire, train and promote individuals without regard to race, color, religious creed, sex, national origin, age, marital status, present or past history of mental disability, intellectual disability, learning disability, or physical disability, religion, political affiliation or belief, pregnancy, ancestry, veteran status, sexual orientation, gender identity or expression or any other status protected by federal, state, or local laws. #R1

In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada. Job Description Enters alphabetic, numeric, or symbolic data from source documents into computer, using data entry device, such as keyboard or optical scanner, and following format displayed on screen. Qualifications • Prepare and sort documents / data sheets for the purpose of data entry • Establish entry priorities by maintaining understanding of what data needs to be entered first • Enter customer or employee data into prescribed database software • Check to make sure that accurate data has been entered into the database • Follow data program techniques and procedures to maintain data entry requirements • Verify entered data by reviewing, correcting, changing or deleting entered information • Secure entered information by creating data backups on a periodic basis • Confer with supervisor regarding incomplete information • Delete unnecessary files that may be bogging down the database • Check completed work for accuracy and make any required changes immediately • Perform document scanning work and link all scams with appropriate entries • Create and maintain logbooks of entered and changed data • Respond to information access and retrieval requests from authorized members • Check source documents against entered data to ensure data integrity at every stage • Assist in developing and maintaining improved records within the database system • Produce automated data entry and integration reports when requested • Generate statistical reports based on maintained data on a periodic basis • Test new database systems by performing mock data entry tasks Additional Information Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Description As a Sr. Customer Service Representative, you will be supporting our customers as a first point of contact and will be assisting in providing program, account information and password reset assistance for the online consumer portal. We will rely on you to actively listen to our customers and use your customer service skills, passion and creativity to meet their needs. Customer Service (Call Center) E Hartford, CT, onsite (no remote available ) Start date: towards the end of December or beginning of January Contract to Permanent $21/hr paid weekly Monday to Friday, 830am - 5pm What you will be doing: Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs. Provide one-to-one telephone contact with consumers and providers. Assist with password resets. Accurately respond to incoming calls received by the call center. Accurately document all interactions with consumers. Properly forward calls to Call Center Leadership or other CT agencies per procedures. Provide clear, complete, accurate and objective information based on full understanding of program requirements. Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service. Work with consumers in difficult situations. Handle and data, complaints in accordance with approved policies and procedures. Meet and exceed daily standards for calls answered, customer service, and quality. What you must have: Must have a minimum of 6 months call center experience or a completed Associate's degree or higher You will need to have the ability to ensure call resolution in a timely manner Have excellent verbal and written communication skills, Ability to maintain the highest standards of quality, guarantee customer satisfaction on every call and other duties as assigned. Must be able to undergo and pass a background check and drug screen

Hamilton Connections in Hamden is seeking reliable Customer Service/ Call Center agents in East Haven to join our team. In this role, you will be responsible for handling calls and scheduling appointments. A $250 signing bonus is being offered to new hires! Responsibilities Take inbound calls from customers Provide exceptional customer service throughout the appointment-setting process Explain pricing and services to customers Skills Strong communication skills Computer knowledge and data entry Administrative experience Excellent customer service skills Fluency in English is required; additional language skills are a plus Must be reliable Detail $18.00 35 - 45+ hours per week Can be scheduled anytime between 7:30am to 5:00pm Monday - Saturday (rotating Saturdays through most of the year) Long term position

Responsible for supporting the company's sales goals through professional sales techniques and good customer service, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties: • Develops maximum sales potential out of assigned territory through competitive sales techniques and knowledge of the company's products and services. • Builds and maintains quality relations with existing assigned accounts, and increases account base and volume of sales on a consistent basis. • Contacts customers as frequently as necessary to meet and surpass profitable sales goals for the company. • Reevaluates work on an ongoing basis to increase market share. • Assesses quality of offerings and develops opinion reports on strategies to increase the company's market share. • Creates customized proposals to meet specific customer requirements in an efficient manner. • Utilizes company leads to expand current customer base and follows up all leads promptly. • Maintains updated, organized files on all accounts in assigned territory. • Completes and submits sales reports each week. • Provides information and/or follows up on customer as requested. • Performs other related duties as assigned.

Job Description About Company: Long Island Select Healthcare Inc. (LISH) is a comprehensive network of community health centers. We are a Federally Qualified Health Center (FQHC) that provides Article 16 and 28 clinic services at 8 locations across Suffolk County, New York. We are a multi-specialty healthcare provider caring for our community through Primary and Specialty Medical Care, Dental, Behavioral Health, Audiology, Physical Therapy, Occupational Therapy and Speech Language Pathology. We currently provide care to over 7,000 patients and have an annual operating revenue of $22m. LISH is a forward-thinking, community-oriented organization! We are a certified NYS Patient-Centered Medical Home, with a mission to make a difference in our community. Our unique offerings include a robust Chronic Care Management program, Telemedicine & Virtual Care services and integrated Primary & Behavioral Healthcare. About the Role: The Call Center Representative plays a crucial role in ensuring customer satisfaction and loyalty by providing exceptional service and support. This position involves handling inbound and outbound calls, addressing customer inquiries, and resolving issues efficiently. Representatives are expected to maintain a positive attitude while managing a high volume of calls, ensuring that each interaction is handled with care and professionalism. The ultimate goal is to enhance the customer experience, leading to increased retention and positive brand perception. By effectively communicating and problem-solving, the Call Center Representative contributes significantly to the overall success of the organization. Minimum Qualifications: High school diploma or equivalent. Proven experience in a customer service role, preferably in a call center environment. Strong verbal communication skills and a friendly demeanor. Preferred Qualifications: Associate's degree or higher in a related field. Experience with customer relationship management (CRM) software. Bilingual abilities in English and another language. Responsibilities: Answer incoming calls and respond to customer inquiries in a timely and professional manner. Provide accurate information regarding products and services and assist customers with their needs. Document customer interactions and maintain detailed records of conversations and resolutions. Resolve customer complaints and issues by identifying the root cause and providing appropriate solutions. Collaborate with team members and other departments to ensure a seamless customer experience. Schedules appointments for patients: Obtains & enters accurate demographic information into the EMR Identifies client needs, clarifies information, research issues and provides solutions. Identifies appropriate insurance as needed and re-verifies accordingly Schedules appointments correctly, clearly documenting the reason for the appointment, verifies entered data coincides with appointments Reviews appointment details with caller prior to hanging up Updates patient registration/demographic info with new/terminated insurance policies, copay information Makes reminder phone calls as requested Reschedules appointments when necessary Processes new patient registration forms, HIPAA, privacy notice, and demographic forms. Communicates Sliding Scale policy to patients, requests documentation. All other duties as assigned by the Patient Services Management team. Skills: The required skills for this role include strong communication and interpersonal abilities, which are essential for effectively engaging with customers and addressing their needs. Problem-solving skills are utilized daily to identify issues and provide timely solutions, ensuring customer satisfaction. Attention to detail is crucial when documenting interactions and maintaining accurate records. Preferred skills, such as familiarity with CRM software, enhance the efficiency of managing customer information and tracking interactions. Bilingual skills can significantly improve communication with a diverse customer base, further enriching the customer experience.

Job Description We are seeking a highly motivated and empathetic Customer Care Specialist to join our dedicated team. This is an onsite position that plays a critical role in providing exceptional support, resolving customer inquiries, and ensuring a positive brand experience through phone, email, and chat interactions. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply. What's In It For You Impactful Work: Be the front-line voice of our company, directly influencing customer satisfaction and loyalty. Skill Development: Gain valuable professional experience in communication, problem-solving, and relationship management. Supportive Team Environment: Work alongside a collaborative and friendly team committed to mutual success. Financial Recognition: Eligibility for an incentive recognition bonus for performance and goal achievement. Responsibilities Include Answering inbound customer calls, emails, and chats promptly and professionally. Identifying and assessing customers' needs to achieve satisfaction through effective troubleshooting and solutions. Managing and resolving complex customer complaints and inquiries with patience and diplomacy. Documenting all interactions and transactions accurately in the customer relationship management (CRM) system. Maintaining a high level of product and service knowledge to provide accurate information. Following established communication procedures, guidelines, and policies. Skills and Qualifications High school diploma or equivalent. Minimum of 1 year of experience in a customer service or call center environment. Exceptional verbal and written communication skills. Strong active listening and problem-solving abilities. Proficiency with standard office software (e.g., Microsoft Office Suite). Ability to sit for extended periods and manage high call volumes efficiently. Experience with a major CRM system (e.g., Salesforce, Zendesk). Associate's or Bachelor's degree a definite plus! Compensation and Benefits Pay Rate: The expected hourly wage is $19/hr. Pay will be offered based on several factors, including the candidate's education, work experience, work location, specific job duties, and certifications. Schedule: Monday - Friday, 8:00 AM - 5:00 PM ONSITE. Benefits: We offer comprehensive benefits, which include health insurance and an incentive recognition bonus. (All benefits are based on eligibility). Ready to make a difference? Apply today by submitting your resume and a brief cover letter through our online portal! We look forward to reviewing your application. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

#IND123 Ready for a fresh start? Join a trusted and recognized industry leader. We provide paid training and a clear path to earning $63,000 your first year-with uncapped potential for top performers. Start with $20.70/hr base pay plus monthly commissions in entry-level insurance sales. Help inbound callers navigate plans and choose what fits their needs. Build a long-term career with advancement opportunities, professional development, and the backing of a brand known for stability, integrity, and success. Inbound Sales Representative Inbound Sales Consultant Location: Warwick, RI 02886 This position is hybrid, (3) days onsite required weekly after training Pay: $63,000 average yearly earnings (uncapped earnings) Top performers earn $100,000+ yearly Starting base pay is $20.70 per hour Commission is monthly Type: Direct hire Schedule: Will be assigned a (40) hour work week after training, must be open to department hours M-F or Tues-Sat, 7:00am - 9:00pm CST / 8:00am to 10:00pm EST Training schedule: M-F, 9:30am - 6:00pm CST / 10:30am - 7:00pm EST for approx. 9 weeks Career outlook: Earn 6-figures! 401k with 4%. Match, HAS, medical, dental, vision, tuition reimbursement with approval, commuter benefits, recognition programs, community activities, parental leave, and more! Room to grow into senior roles, retention, leadership, and other roles. Job description Sell insurance products to inbound callers by collecting customer information, generating quotes, and binding policies; occasionally perform outbound follow-up calls. Lead Sources: Most inbound calls originate from customers responding to marketing campaigns indicating they qualify for an employer or affiliate discount and are seeking a quote. More challenging calls come from retail customers without any employer or affiliate relationship, which typically have lower conversion rates. Deliver exceptional customer service by educating customers on coverage options and costs, ensuring they select the most appropriate plan. Identify cross-sell and upsell opportunities by qualifying customers for additional products and services. Navigate multiple computer systems efficiently while maintaining a seamless and professional interaction with customers. Manage daily call volume, averaging 12-15 calls per day, including inbound inquiries, outbound follow-ups, and post-sale policy processing. What does success look like? You will be evaluated based on the following key performance indicators (KPIs): Number of policies converted - Successfully binding new insurance policies. Total premium converted - The dollar amount of premium generated from sales. Unplanned shrink - Minimizing time away from taking calls to ensure productivity. Cross-sell performance - Ability to identify and sell additional products to existing customers. Ramp up period: First month: 70% of goals Three months: 90% of goals Six months: Meeting or exceeding targets Nice to have: Bachelor's Degree P&C License Salesforce Requirements: Must have (1)+ years of sales experience in retail, hospitality, other industries Must be able to pass the Property & Casualty (P&C) licensing exam. The company will sponsor and provide training for licensing, which must be completed within 90 days of hire. Additional trainings as required. Backgrounds that typically excel in this role: Real estate, mortgage industry, door-to-door sales. Must be tech savvy and adaptable, must be able to learn and navigate CRMs and multiple screens/software systems. Must have professional verbal and written communication skills with strong sales acumen. High school diploma or equivalent Background check required Education verification required

Call Center Representative needs call center/dispatcher experience. Call Center Representative requires; Must be able to pass 27-30 wpm typing test. Must be able to pass a customer service assessment Must be able to successfully pass a criminal background check and drug test. Can navigate multiple applications and research solutions with ease Love helping people and guiding them to the best solution for their issue Are excited by innovative technology Provide calm conflict resolution and problem solving for frustrated customers Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers. Call Center Representative duties; Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs. Provide one-to-one telephone contact with consumers and providers. Assist with password resets. Accurately respond to incoming calls received by the call center. Accurately document all interactions with consumers.

Job DescriptionSr. Customer Service Representative Contract Type: 6-Month Contract with potential extensions Work Arrangement: Onsite The Senior Customer Service Representative serves as the first point of contact for customers, providing exceptional support and assistance related to program and account inquiries, online consumer portal access, and password resets. This role requires active listening, clear communication, and a strong focus on timely and accurate call resolution to ensure customer satisfaction. Essential Duties and Responsibilities Act as the initial point of contact for inquiries from potential and existing beneficiaries regarding client programs. Provide one-on-one telephone support to consumers and providers. Assist customers with password resets for the online consumer portal. Accurately respond to incoming calls received by the call center. Document all interactions with consumers in the appropriate systems. Forward calls to Call Center Leadership or other Connecticut agencies in accordance with procedures. Deliver clear, accurate, and complete information based on a full understanding of program requirements. Log all calls in the call tracking system; note consumer trends and concerns, and recommend measures for service improvement. Handle challenging consumer interactions with professionalism and empathy. Enter and manage consumer complaints in accordance with approved policies and procedures. Consistently meet or exceed daily standards for call volume, customer satisfaction, and quality. Requirements Must be at least 18 years of age or older. Education: High School Diploma or equivalent and at least 6 months of call center experience, OR Associate degree or higher (call center experience not required). Must be able to type at least 30 words per minute. Must successfully complete a customer service assessment. Must be able to pass a criminal background check and drug screening. Skills and Abilities Strong verbal and written communication skills. Excellent active listening and problem-solving abilities. Ability to manage multiple priorities in a fast-paced environment. High attention to detail and accuracy. Commitment to maintaining professionalism and quality in every customer interaction. Ability to handle sensitive and confidential information appropriately.

Job DescriptionSalary: $18.00/HR Encompass IT, a leading Managed Service Provider (MSP) in Manchester, CT, is dedicated to delivering top-tier IT solutions to businesses in need of reliable, innovative technology services. Our team is passionate about helping clients thrive in todays fast-paced digital landscape. Position: Sales Development Representative (SDR) Type: Full-Time or Part-Time Salary: $18.00/hr base salary + appointment bonuses Job Summary: Were looking for a driven and personable Sales Development Representative to join our team. The SDR will be responsible for identifying and connecting with potential customers through100-200 cold calls per week(part-time or full-time). This is an excellent opportunity for someone who enjoys engaging with others, has an interest in sales, and thrives in a goal-oriented environment.This is an in-person position at our office in Manchester, CT. Responsibilities: Conduct high-volume cold calling to identify potential business opportunities. Send out personalized emails to prospective clients using message templates. Effectively communicate Encompass IT's services and value propositions. Qualify leads and set appointments for the sales team. Maintain accurate records of calls and prospect interactions in our CRM system (Hubspot). Collaborate with the sales and marketing team to develop strategies for lead generation and conversion. Qualifications: Excellent customer service skills. Strong communication skills and a friendly, professional demeanor. Goal-oriented with the ability to handle rejection and keep a positive attitude. Organized and self-motivated, with the ability to work independently. Experience with high volume calling (preferred). Job Types: Full-time, Part-time Benefits: 401(k) Health insurance Paid time off