Consumer Document Review Representative
Representative job in Olean, NY
Job Description
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
As a key member of the Loan Operations Department, the Loan Operations Document Review Representative 1 is primarily responsible for reviewing loan documentation to ensure compliance with regulatory requirements and internal policies. This role plays a critical part in the accurate onboarding of loans from various loan origination systems (LOSs) into Community Bank's core operating system.
Essential Responsibilities:
Review loan documentation and verify new loan data in the system for accuracy, ensuring compliance with regulatory requirements and internal policies; escalate major loan violations to the supervisor for further review
Identify and document exceptions for errors in calculations, missing documentation, and required corrections
Verify contract figures, disclosures, signatures, and supporting documentation based on loan type requirements
Review insurance applications and health-related eligibility questions, identifying and documenting exceptions for calculation errors or missing information
Enter and update data for loan renewals and modifications directly into the core system
Process cross-applications within the core system to allocate funds and fees to the appropriate general ledger during loan onboarding
Handle maintenance requests submitted by Loan Operations or other departments
Review and resolve general ledger discrepancies by processing necessary cross-applications and maintenance adjustments
Verify and process auto transfer forms in the system to ensure accuracy
Configure and manage document accessibility within the department's software systems
Maintain a strong working knowledge of all relevant laws, regulations, policies, and internal controls, ensuring ongoing compliance and timely completion of job-specific training requirements
Ancillary Duties:
Provide assistance wherever necessary to help the Loan Operations Department and the Bank in achieving their annual goals
Perform other related duties as assigned or directed
Qualifications
Education, Training and Requirements:
Associate's degree or equivalent work experience in related field required
Bachelor's degree preferred
All applicants must be 18 years of age or older
Skills:
Strong attention to detail as well as proven organizational and analytical skills
Ability to manage multiple tasks and prioritize effectively under time constraints
Excellent written and verbal communication skills
Proficiency in Microsoft Excel and Word, with the ability to create and manipulate data
Problem-solving skills with the ability to research and resolve issues independently
Experience:
Preference will be given to candidates with a minimum of one (1) year of banking experience, along with knowledge of lending products and services. Ideal candidates should also have a working understanding of the documentation required for onboarding loans to the core servicing system.
Customer Sales & Serv Rep
Representative job in Pleasant, PA
Want to use your customer service skills to solve real world problems?
Want to free up your weekends & evenings and instead work Monday through Friday?
Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities?
How about all of the above AND benefits, paid time off and even tuition reimbursement?
Customer service professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you.
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.
This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks.
Just some of the things you'll be doing on a daily basis:
Assist customers by phone and in person at our facility
Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
Process quotes, take orders and provide post-order service
REQUIREMENTS
Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.
Specific qualifications for the role include:
6 months of customer service experience preferred
Desire to increase knowledge in industrial distribution products
Excellent telephone skills
Ability and desire to learn new systems and processes quickly
Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
High school diploma or equivalent
Valid driver's license and clean driving record (MVR)
SAP / ERP experience, preferred but not required
Some knowledge of industrial distribution products and hydraulics, preferred but not required
SALARY & BENEFITS
As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.
Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance.
Benefits: Here is just some of what we have to offer:
Base salary and bonus opportunities
Health, vision, and dental coverage, 401(k) w/ company match
Paid vacation, sick time, and company holidays
Tuition reimbursement
Personalized training and development program
Career development and advancement opportunities
Build a rewarding career with a global leader in industrial distribution!
#LI - SB1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Auto-ApplyCustomer Service Rep (03480) - Olean, NY
Representative job in Olean, NY
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 17 years of age or older.
General Job duties for all store team members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
Additional Information
At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino's store owners, 90% of which started as delivery drivers and pizza makers in our stores!
Customer Service Rep
Representative job in Jamestown, NY
Offering $16.5 to $23 per hour
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
Customer Service Rep
Representative job in Jamestown, NY
Offering $16.5 to $23 per hour
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
Membership Service Rep
Representative job in Bradford, PA
Under the direction of the Membership Director, the Membership Services Representative will work with and for the best interest of the YMCA in offering excellent quality front line customer service to Y members, program participants, fellow employees, and the general public.
This position also treats everyone with courtesy, respect and consideration; displays integrity; listens actively and genuinely; communicates in a clear and pleasant manner; embraces differences among people; demonstrates an active willingness to learn and grow; accepts constructive criticism; works cooperatively as a team member.
Greets everyone by using names whenever possible; extends thanks whenever appropriate; makes relationship building the number one priority at all times. This position is responsible for ensuring that the mission, purpose, image and core values of the YMCA is conveyed.
ESSENTIAL FUNCTIONS:
1. Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
2. Interview and/or tour prospective members; sell memberships.
3. Build relationships with members; help members connect with one another and to the YMCA.
4. Remain knowledgeable about current program areas, activities, and membership information and be able to communicate it properly to our members and the general public.
5. Complete money transactions/receipts for memberships and program registrations.
6. Learn and operate DAXKO MemberST system independently.
7. Handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
8. Attend monthly department meetings and scheduled All-Staff meetings.
9. Secure sub when unable to fulfill assigned shift and notify supervisor of change. Two weeks advance written notice required to request time off.
10. Carry out additional assignments and responsibilities as indicated by supervisor.
11. This job description may not be all-inclusive and duties may be modified when deemed appropriate by the CEO. Employees are expected to perform all other duties as assigned and directed by the CEO.
QUALIFICATIONS:
1. Excellent interpersonal and problem solving skills.
2. Ability to connect with people of diverse backgrounds.
3. Previous customer service, sales or related experience.
4. Basic knowledge of computers.
PHYSICAL DEMANDS:
The physical demands that are described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the job, the employee is regularly required to: bend, stoop, kneel, twist, sit, reach with hands, grasp, stand, hear, speak, have finger dexterity, walk, lift up to 10 pounds, push, pull and have visual acuity. Responsibilities may require a flexible work schedule including evening/weekend hours and the ability to work around 20-30 hours per week.
BENEFITS:
- COMPLIMENTARY YMCA Membership
- Program/Child Care Discounts
- Flexible Schedule
- Retirement Plan Options
The YMCA is an equal opportunity employment company. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion, national origin, disability, marital status, or arrest record.
As an employer, we will try to reasonably accommodate employees with religious beliefs.
Membership Service Rep
Representative job in Bradford, PA
Under the direction of the Membership Director, the Membership Services Representative will work with and for the best interest of the YMCA in offering excellent quality front line customer service to Y members, program participants, fellow employees, and the general public.
This position also treats everyone with courtesy, respect and consideration; displays integrity; listens actively and genuinely; communicates in a clear and pleasant manner; embraces differences among people; demonstrates an active willingness to learn and grow; accepts constructive criticism; works cooperatively as a team member.
Greets everyone by using names whenever possible; extends thanks whenever appropriate; makes relationship building the number one priority at all times. This position is responsible for ensuring that the mission, purpose, image and core values of the YMCA is conveyed.
ESSENTIAL FUNCTIONS:
1. Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
2. Interview and/or tour prospective members; sell memberships.
3. Build relationships with members; help members connect with one another and to the YMCA.
4. Remain knowledgeable about current program areas, activities, and membership information and be able to communicate it properly to our members and the general public.
5. Complete money transactions/receipts for memberships and program registrations.
6. Learn and operate DAXKO MemberST system independently.
7. Handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
8. Attend monthly department meetings and scheduled All-Staff meetings.
9. Secure sub when unable to fulfill assigned shift and notify supervisor of change. Two weeks advance written notice required to request time off.
10. Carry out additional assignments and responsibilities as indicated by supervisor.
11. This job description may not be all-inclusive and duties may be modified when deemed appropriate by the CEO. Employees are expected to perform all other duties as assigned and directed by the CEO.
QUALIFICATIONS:
1. Excellent interpersonal and problem solving skills.
2. Ability to connect with people of diverse backgrounds.
3. Previous customer service, sales or related experience.
4. Basic knowledge of computers.
PHYSICAL DEMANDS:
The physical demands that are described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the job, the employee is regularly required to: bend, stoop, kneel, twist, sit, reach with hands, grasp, stand, hear, speak, have finger dexterity, walk, lift up to 10 pounds, push, pull and have visual acuity. Responsibilities may require a flexible work schedule including evening/weekend hours and the ability to work around 20-30 hours per week.
BENEFITS:
- COMPLIMENTARY YMCA Membership
- Program/Child Care Discounts
- Flexible Schedule
- Retirement Plan Options
The YMCA is an equal opportunity employment company. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion, national origin, disability, marital status, or arrest record.
As an employer, we will try to reasonably accommodate employees with religious beliefs.
Auto-ApplyCustomer Service Rep
Representative job in Gowanda, NY
About Us
For more than 50 years, Gowanda Electronics has been a leader in the design, manufacture, and supply of precision electronic components for RF, microwave, and power applications. Components include standard off-the-shelf and custom-designed inductors, chips, chokes, coils, conicals, toroids, transformers, and magnetic devices in surface mount and axial-leaded (thru-hole) configurations that are used in a wide variety of electronic applications around the world. The company offers RoHS-compliant products as well as lead-containing components for QPL military/defense and other demanding requirements. Non-magnetic inductors are also available for situations where magnetic components would compromise system performance, as in medical imaging (MRI) equipment.
SUMMARY
We are searching for a dynamic, upbeat Customer Service Professional! This individual will be responsible for delivering exceptional support to our customers by promptly addressing inquiries, processing orders, and resolving concerns related to products or services. They will provide accurate information, handle requests with a positive attitude, and ensure customer satisfaction through clear communication and timely solutions, all while maintaining a high level of professionalism and empathy.
If this sounds like you, please apply!
MINIMUM QUALIFICATIONS
EDUCATION: Associate degree
EXPERIENCE : Two years of Customer Service experience in a manufacturing environment, (or similar).
KNOWLEDGE: Computer literate with a working knowledge of Microsoft Office programs.
SKILLS:
Good organizational skills and detail oriented.
The ability to meet deadlines.
The ability to work and prioritize workload with minimal supervision.
Effective communication skills.
PHYSICAL REQUIREMENTS
Must have the capability to use a computer for extended periods of time.
Verbal and written communication are required for this position.
SPECIFIC POSITION DUTIES
Directly communicates with customers, (via telephone, electronic media, in person).
Support On-Time delivery goals of the customer and Gowanda Electronics.
Communicate with internal departments to ensure customer requirements are met.
Maintain up to date files for Customer accounts.
Access and maintain Gowanda Electronics Supplier accounts in customer portals in an accurate and timely manner when required.
Maintain up-to-date listing of portal log in and password information.
Reports all changes to customer's account and/or in customer's account activity to Customer Service Manager, and/or Sales Manager, and/or other members of the Senior Management Team which impact Customer's account, or Gowanda Electronics status with the customer.
Maintain forecasts for assigned products in an accurate and timely manner.
Work with Accounting Department regarding customer purchase orders, payment terms, and payments when necessary.
Processes orders, schedule changes, applications, questionnaires, and other documentation as required by customer.
When appropriate, may prepare and submit quotes and bids to customers, including:
Gathering appropriate information from customers to forward customer's price inquiries to Supply Chain.
Forward customer specifications to Supply Chain and/or Engineering as required.
Work with the appropriate member(s) of Senior Management Team to establish pricing base on Company's margin guidelines.
Maintains Quote Log.
Participate in Sales Account meetings as required.
Participate in weekly Production Planning meetings.
Participate in other meetings as required.
Provide coverage to the Company's phone system as specified.
Support Outside Sales Representatives with information for existing customers or leads for potential Customers that come in through the Company, within the Representatives assigned territory.
Process Customer complaints in accordance with Gowanda Quality Management System.
Perform other customer-related duties as requested.
Meet all Company training requirements within established guidelines.
Maintain a clean and organized work area.
Promote “Safety First”, helping the Company to achieve “0” safety incidents.
Communicate a positive, proactive attitude as team member, always treating other Company team members with respect and dignity.
Additional administrative/office duties when needed.
Why should you join our team?
Our team is growing! At Gowanda Electronics we recognize that our employees play a vital role in our success, so we've created an environment that focuses on innovation, empowerment, and recognition of individual expertise.
We are known for our quality products and exemplary customer service, and it all starts with our employees. We are proud of the role we play as technology leaders and the difference we make every day by putting our customers first! We are also committed to providing our employees with a comprehensive package and career growth opportunities!
Annual pay increases
Medical, Dental, Vision, & Prescription plans
Flexible Spending Accounts (FSA)
401K Program with Employer Match
Group Life Insurance
Short & Long Term Disability Coverage
Vacation & Sick (in addition to 11 paid holidays)
This position is not eligible for relocation allowance.
Gowanda Electronics is an equal-opportunity organization. We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
At Gowanda Electronics, we are committed to fostering an inclusive, accessible environment, where all employees are valued and supported.
Veterans are encouraged to apply.
Auto-ApplyCustomer Service Rep
Representative job in Gowanda, NY
About Us
For more than 50 years, Gowanda Electronics has been a leader in the design, manufacture, and supply of precision electronic components for RF, microwave, and power applications. Components include standard off-the-shelf and custom-designed inductors, chips, chokes, coils, conicals, toroids, transformers, and magnetic devices in surface mount and axial-leaded (thru-hole) configurations that are used in a wide variety of electronic applications around the world. The company offers RoHS-compliant products as well as lead-containing components for QPL military/defense and other demanding requirements. Non-magnetic inductors are also available for situations where magnetic components would compromise system performance, as in medical imaging (MRI) equipment.
SUMMARY
We are searching for a dynamic, upbeat Customer Service Professional! This individual will be responsible for delivering exceptional support to our customers by promptly addressing inquiries, processing orders, and resolving concerns related to products or services. They will provide accurate information, handle requests with a positive attitude, and ensure customer satisfaction through clear communication and timely solutions, all while maintaining a high level of professionalism and empathy.
If this sounds like you, please apply!
MINIMUM QUALIFICATIONS
EDUCATION: Associate degree
EXPERIENCE : Two years of Customer Service experience in a manufacturing environment, (or similar).
KNOWLEDGE: Computer literate with a working knowledge of Microsoft Office programs.
SKILLS:
Good organizational skills and detail oriented.
The ability to meet deadlines.
The ability to work and prioritize workload with minimal supervision.
Effective communication skills.
PHYSICAL REQUIREMENTS
Must have the capability to use a computer for extended periods of time.
Verbal and written communication are required for this position.
SPECIFIC POSITION DUTIES
Directly communicates with customers, (via telephone, electronic media, in person).
Support On-Time delivery goals of the customer and Gowanda Electronics.
Communicate with internal departments to ensure customer requirements are met.
Maintain up to date files for Customer accounts.
Access and maintain Gowanda Electronics Supplier accounts in customer portals in an accurate and timely manner when required.
Maintain up-to-date listing of portal log in and password information.
Reports all changes to customer's account and/or in customer's account activity to Customer Service Manager, and/or Sales Manager, and/or other members of the Senior Management Team which impact Customer's account, or Gowanda Electronics status with the customer.
Maintain forecasts for assigned products in an accurate and timely manner.
Work with Accounting Department regarding customer purchase orders, payment terms, and payments when necessary.
Processes orders, schedule changes, applications, questionnaires, and other documentation as required by customer.
When appropriate, may prepare and submit quotes and bids to customers, including:
Gathering appropriate information from customers to forward customer's price inquiries to Supply Chain.
Forward customer specifications to Supply Chain and/or Engineering as required.
Work with the appropriate member(s) of Senior Management Team to establish pricing base on Company's margin guidelines.
Maintains Quote Log.
Participate in Sales Account meetings as required.
Participate in weekly Production Planning meetings.
Participate in other meetings as required.
Provide coverage to the Company's phone system as specified.
Support Outside Sales Representatives with information for existing customers or leads for potential Customers that come in through the Company, within the Representatives assigned territory.
Process Customer complaints in accordance with Gowanda Quality Management System.
Perform other customer-related duties as requested.
Meet all Company training requirements within established guidelines.
Maintain a clean and organized work area.
Promote “Safety First”, helping the Company to achieve “0” safety incidents.
Communicate a positive, proactive attitude as team member, always treating other Company team members with respect and dignity.
Additional administrative/office duties when needed.
Why should you join our team?
Our team is growing! At Gowanda Electronics we recognize that our employees play a vital role in our success, so we've created an environment that focuses on innovation, empowerment, and recognition of individual expertise.
We are known for our quality products and exemplary customer service, and it all starts with our employees. We are proud of the role we play as technology leaders and the difference we make every day by putting our customers first! We are also committed to providing our employees with a comprehensive package and career growth opportunities!
Annual pay increases
Medical, Dental, Vision, & Prescription plans
Flexible Spending Accounts (FSA)
401K Program with Employer Match
Group Life Insurance
Short & Long Term Disability Coverage
Vacation & Sick (in addition to 11 paid holidays)
This position is not eligible for relocation allowance.
Gowanda Electronics is an equal-opportunity organization. We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
At Gowanda Electronics, we are committed to fostering an inclusive, accessible environment, where all employees are valued and supported.
Veterans are encouraged to apply.
Auto-ApplyCustomer Service Rep
Representative job in Gowanda, NY
Job Description
About Us
For more than 50 years, Gowanda Electronics has been a leader in the design, manufacture, and supply of precision electronic components for RF, microwave, and power applications. Components include standard off-the-shelf and custom-designed inductors, chips, chokes, coils, conicals, toroids, transformers, and magnetic devices in surface mount and axial-leaded (thru-hole) configurations that are used in a wide variety of electronic applications around the world. The company offers RoHS-compliant products as well as lead-containing components for QPL military/defense and other demanding requirements. Non-magnetic inductors are also available for situations where magnetic components would compromise system performance, as in medical imaging (MRI) equipment.
SUMMARY
We are searching for a dynamic, upbeat Customer Service Professional! This individual will be responsible for delivering exceptional support to our customers by promptly addressing inquiries, processing orders, and resolving concerns related to products or services. They will provide accurate information, handle requests with a positive attitude, and ensure customer satisfaction through clear communication and timely solutions, all while maintaining a high level of professionalism and empathy.
If this sounds like you, please apply!
MINIMUM QUALIFICATIONS
EDUCATION: Associate degree
EXPERIENCE: Two years of Customer Service experience in a manufacturing environment, (or similar).
KNOWLEDGE: Computer literate with a working knowledge of Microsoft Office programs.
SKILLS:
Good organizational skills and detail oriented.
The ability to meet deadlines.
The ability to work and prioritize workload with minimal supervision.
Effective communication skills.
PHYSICAL REQUIREMENTS
Must have the capability to use a computer for extended periods of time.
Verbal and written communication are required for this position.
SPECIFIC POSITION DUTIES
Directly communicates with customers, (via telephone, electronic media, in person).
Support On-Time delivery goals of the customer and Gowanda Electronics.
Communicate with internal departments to ensure customer requirements are met.
Maintain up to date files for Customer accounts.
Access and maintain Gowanda Electronics Supplier accounts in customer portals in an accurate and timely manner when required.
Maintain up-to-date listing of portal log in and password information.
Reports all changes to customer's account and/or in customer's account activity to Customer Service Manager, and/or Sales Manager, and/or other members of the Senior Management Team which impact Customer's account, or Gowanda Electronics status with the customer.
Maintain forecasts for assigned products in an accurate and timely manner.
Work with Accounting Department regarding customer purchase orders, payment terms, and payments when necessary.
Processes orders, schedule changes, applications, questionnaires, and other documentation as required by customer.
When appropriate, may prepare and submit quotes and bids to customers, including:
Gathering appropriate information from customers to forward customer's price inquiries to Supply Chain.
Forward customer specifications to Supply Chain and/or Engineering as required.
Work with the appropriate member(s) of Senior Management Team to establish pricing base on Company's margin guidelines.
Maintains Quote Log.
Participate in Sales Account meetings as required.
Participate in weekly Production Planning meetings.
Participate in other meetings as required.
Provide coverage to the Company's phone system as specified.
Support Outside Sales Representatives with information for existing customers or leads for potential Customers that come in through the Company, within the Representatives assigned territory.
Process Customer complaints in accordance with Gowanda Quality Management System.
Perform other customer-related duties as requested.
Meet all Company training requirements within established guidelines.
Maintain a clean and organized work area.
Promote “Safety First”, helping the Company to achieve “0” safety incidents.
Communicate a positive, proactive attitude as team member, always treating other Company team members with respect and dignity.
Additional administrative/office duties when needed.
Why should you join our team?
Our team is growing! At Gowanda Electronics we recognize that our employees play a vital role in our success, so we've created an environment that focuses on innovation, empowerment, and recognition of individual expertise.
We are known for our quality products and exemplary customer service, and it all starts with our employees. We are proud of the role we play as technology leaders and the difference we make every day by putting our customers first! We are also committed to providing our employees with a comprehensive package and career growth opportunities!
Annual pay increases
Medical, Dental, Vision, & Prescription plans
Flexible Spending Accounts (FSA)
401K Program with Employer Match
Group Life Insurance
Short & Long Term Disability Coverage
Vacation & Sick (in addition to 11 paid holidays)
This position is not eligible for relocation allowance.
Gowanda Electronics is an equal-opportunity organization. We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
At Gowanda Electronics, we are committed to fostering an inclusive, accessible environment, where all employees are valued and supported.
Veterans are encouraged to apply.
Customer Service Representative
Representative job in Allegany, NY
Weigh and purchase inbound scrap, obtain required information from customers for all transactions.
Complete purchasing and shipping documents.
Perform general office administration duties such as answering the phones, greeting customers, and answering emails as well as other duties as assigned by the Manager.
Provide a best-in-class customer experience.
Organized and Neat.
Willingness to learn all aspects of the office.
Willing to cross-train in other positions and assist other teammates as needed.
Ability to work in a fast-paced, non-stop environment while providing excellent customer service.
Other duties as assigned by Management
QUALIFICATIONS:
3+ years previous customer service experience preferred.
Must be able to work well under pressure while providing excellent customer service.
Ability to multitask within a highly dynamic, fast-paced work environment, with the ability to meet critical deadlines.
Must have excellent customer service, communication, organizational and time management skills.
Dependable and consistent work ethic.
Must have the willingness to learn the facets of the scrap metal recycling industry.
Computer experience preferred which includes Microsoft Excel, Word, Office, and the ability to learn in house systems (Buy Back Pro).
Ability to meet attendance schedule with dependability and consistency.
Customer Service Representative
Representative job in Springville, NY
Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 144,000 product offerings, 112 locations in North America, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.
Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do:
Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.
These values are what allow us to achieve Our Mission:
to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.
Our Opportunity
We are currently seeking an Customer Service Representative to join our team of professionals.
Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube.
Key Responsibilities
As a critical and meaningful role within the Richelieu organization, the Customer Service Representative is primarily responsible for providing customer service support to the company by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This person will specialize in supporting our vast closet solutions. This position is also responsible for ensuring that excellent standards of service and high levels of customer satisfaction are maintained. The Customer Service Representative will report directly to the Operations Manager.
Answer phone calls from customers placing orders as well as provide sales quotes
Work closely alongside outside sales representatives with customer orders and quotes
Assist walk-in customers in the showroom with questions and order placement
Solicit new or complimentary sales for customers via phone as well as face-to-face in the showroom
Research product solutions for customers to solve field-project issues
Hours of operation are Monday to Friday, day shift only.
This position may require lifting/pushing/carrying items up to or more than 50 pounds, working around fumes, airborne particles, or toxic chemicals
What We Are Looking For
Experience providing customer service by phone or in-person, sitting at a desk for long periods of time
Knowledge, or curiosity with the ability to learn, about interior design, cabinetry, millwork, kitchen and bath design, or closets
Good general math ability; comfortable and adept at working with nprecise numbers and calculations
Excellent communication skills, maintaining a positive and professional demeanor with all customers
Thorough and committed to providing top-quality service to Richelieu customers, in accordance with our first core value: Customer Focus
Highly desired - fluency in Spanish to assist with our bilingual customers
AS400 (database) experience is preferred but not mandatory
High school graduate or equivalent required; additional college or educational courses may be helpful
Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks
Compensation and Benefits
Competitive market-based hourly pay rate of $21.63 an hour
Group insurance program (medical, dental, vision, life, disability, etc.)
Employee Stock Purchase Plan with employer matching
401(K) with employer matching
Paid vacation, sick days, and holidays
#RichelieuHR
Casual Customer Service Representative $17 hourly
Representative job in Olean, NY
Casual offers approx. 8-15 hours weekly. Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!
What you'll do:
As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
What we need from you is:
* Consistently to provide genuine, friendly, personable and professional service.
* Effective communication, interpersonal and organizational skills in person and on the phone.
* Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
* Proactively resolve escalated customer issues.
* Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
* Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
We can't wait to get to know you!
For a more detailed look into this role click here
or copy and paste the following link if using a mobile device
************************************************************************************************************************************
Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
Customer Service Representative II
Representative job in Falconer, NY
Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).
JOB DUTIES:
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• Performs other duties as assigned.
• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.
• Reliability, organization, and attention to detail required.
COMPANY INFORMATION:
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Pay: $ - $ / hour
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Auto-ApplySale Representative for Premier Pest Control
Representative job in Lafayette, PA
Job DescriptionSummer Sales Internship - Premier Pest ControlEarn $3,000-$7,000+ upfront per month • Housing provided Reps get paid a percentage of each sale up front, biweekly, during the summer season.Total summer commission including the upfront and backend pay has averaged to $31,000 - $47,000 with top performers making $100,000 +
Premier Pest Control is seeking high-drive, strong-willed individuals and students for our intensive Summer Sales Internship.
This is not a typical part-time job - it's a chance to build real sales skills, earn serious income, and break out of the traditional 9-5 path. This is an opportunity to earn what you're worth. We provide housing for the duration of the internship.
WHAT YOU'LL DO• Knock doors and sell 1-year pest control service plans• Work a consistent daily sales schedule (typically 11 AM-sunset)• Use our easy sales/route app• Receive hands-on coaching from top-performing managers
COMPENSATION• High upfront commission on every sale• Backend commission on the full contract• Daily, weekly, and monthly incentives
Trips
Prizes
Cash Bonuses and more
• Sign-on and referral bonuses
WHAT WE PROVIDE• Paid housing for the summer. • Professional sales training program and 1 on 1 shadowing with experienced reps.• Team events and a competitive culture that pushes you to grow• A high-energy environment built for ambitious people
E04JI800r5e84085v4k
Sales BDC Representative
Representative job in Orchard Park, NY
Are you interested in getting into the Automotive Industry? Are you looking for a family and team atmosphere with room to advance throughout your career? The Basil Family Dealerships has the perfect position for you. Come join the largest family-owned dealer group in WNY as a Sales BDC Representative.
Individuals with experience in hospitality, tending bar, insurance sales, call centers, and mobile sales, Apply Today!
Position: Sales BDC Representative
Location
:
3475 Southwestern Blvd. Orchard Park, NY 14127
Sales BDC Representative Compensation: $20.00 + bonus based on shown appointments, and completed sales
Schedule: Full Time Monday, Tuesday, Thursday, Friday & Saturday 8 hour shift - includes 1-2 evenings until 6pm and 7pm
Sales BDC Representative Responsibilities:
The Sales BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound phone calls and internet leads to include but not limited to inquiries on new and pre-owned vehicles. The BDC representative will follow-up with customers, make outbound phone calls, send e-mails and text through an online platform, and provide general information.
Essential Duties Include:
Handle all guest inquiries with a focus on 100% guest satisfaction.
Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect.
Project a friendly and helpful demeanor while answering questions and inquiries from guests and providing general or related vehicle sales information.
Maintain and communicate exceptional product and inventory knowledge to our guests.
Gather and track all guest data as directed; accurately enter into BDC database.
Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives.
Work in proximity with other Sales BDC Representatives in a team-based environment.
Facilitate timely follow up on all internet leads as directed by management and/or procedures.
Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.
Proficient in basic math and writing skills.
Proven customer service track record or clear desire to provide next level customer service.
Comfortable in a high-paced, competitive environment.
Valid Driver's License required for all positions
Basil Benefits:
Paid Time Off (PTO)
Paid Holidays
401k with Employer Match
3 Health insurance plans to choose from
Dental
Vision
Life Insurance
Disability Insurance
Employee Social Events
CLICK HERE for more Basil Dealership career opportunities in WNY!
The Basil Family Dealerships are a proud EOE.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our dealerships stronger. If you share our values and our enthusiasm for the automotive industry, we encourage you to explore a career at Basil.
Auto-ApplySales Representative
Representative job in Jamestown, NY
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with a competitive base salary starting at $40,000 plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
Sells products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 20+ doors through door-to-door solicitation, lobby events, and by building strong relationships with property managers.
Major Duties and Responsibilities
* Actively and consistently support all efforts to simplify and enhance the customer experience
* Meets established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio
* Solicits residential customers through door-to-door solicitation, lobby events, and by building/maintaining strong relationships with property management
* Generates incremental revenue from existing customers by adding new/additional services
* Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved
* Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions
* Attends and actively contributes to sales meetings and training programs
* Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting
* Collect and account for funds and provide receipts according to Company policy and guidelines
Required Qualifications
Knowledge of cold call sales skills, persuasion, and clear communication skills
Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
Ability to work outside for extended periods in any season and/or during inclement weather
Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
Valid driver's license with a satisfactory driving record within Company required standards
Required Education
High School Diploma or equivalent work experience
Required Related Work Experience and Number of Years
Experience in sales or customer service - 0 to 6 months
Preferred Qualifications
Knowledge of communications technologies and services, with an emphasis on data networking fundamentals
Knowledge of cable or telecommunications services
Experience with consumer education of products and services
Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required.
Preferred Related Work Experience and Number of Years
Sales or relevant work experience - 1+
Working Conditions
Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather
Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.)
Exposure to moderate noise levels
Must be able to work evenings and weekends
Variable hours: may include weekends, holidays, and split days off
#LI-HG1
SMD311 2025-66590 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $27,600.00 and $45,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $45,000.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Customer Service Rep (03480) - Olean, NY
Representative job in Olean, NY
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 17 years of age or older.
General Job duties for all store team members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
Additional Information
At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino's store owners, 90% of which started as delivery drivers and pizza makers in our stores!
Customer Service Rep
Representative job in Arcade, NY
Job Description
About Us
For more than 50 years, Gowanda Electronics has been a leader in the design, manufacture, and supply of precision electronic components for RF, microwave, and power applications. Components include standard off-the-shelf and custom-designed inductors, chips, chokes, coils, conicals, toroids, transformers, and magnetic devices in surface mount and axial-leaded (thru-hole) configurations that are used in a wide variety of electronic applications around the world. The company offers RoHS-compliant products as well as lead-containing components for QPL military/defense and other demanding requirements. Non-magnetic inductors are also available for situations where magnetic components would compromise system performance, as in medical imaging (MRI) equipment.
SUMMARY
We are searching for a dynamic, upbeat Customer Service Professional! This individual will be responsible for delivering exceptional support to our customers by promptly addressing inquiries, processing orders, and resolving concerns related to products or services. They will provide accurate information, handle requests with a positive attitude, and ensure customer satisfaction through clear communication and timely solutions, all while maintaining a high level of professionalism and empathy.
If this sounds like you, please apply!
MINIMUM QUALIFICATIONS
EDUCATION: Associate degree
EXPERIENCE: Two years of Customer Service experience in a manufacturing environment, (or similar).
KNOWLEDGE: Computer literate with a working knowledge of Microsoft Office programs.
SKILLS:
Good organizational skills and detail oriented.
The ability to meet deadlines.
The ability to work and prioritize workload with minimal supervision.
Effective communication skills.
PHYSICAL REQUIREMENTS
Must have the capability to use a computer for extended periods of time.
Verbal and written communication are required for this position.
SPECIFIC POSITION DUTIES
Directly communicates with customers, (via telephone, electronic media, in person).
Support On-Time delivery goals of the customer and Gowanda Electronics.
Communicate with internal departments to ensure customer requirements are met.
Maintain up to date files for Customer accounts.
Access and maintain Gowanda Electronics Supplier accounts in customer portals in an accurate and timely manner when required.
Maintain up-to-date listing of portal log in and password information.
Reports all changes to customer's account and/or in customer's account activity to Customer Service Manager, and/or Sales Manager, and/or other members of the Senior Management Team which impact Customer's account, or Gowanda Electronics status with the customer.
Maintain forecasts for assigned products in an accurate and timely manner.
Work with Accounting Department regarding customer purchase orders, payment terms, and payments when necessary.
Processes orders, schedule changes, applications, questionnaires, and other documentation as required by customer.
When appropriate, may prepare and submit quotes and bids to customers, including:
Gathering appropriate information from customers to forward customer's price inquiries to Supply Chain.
Forward customer specifications to Supply Chain and/or Engineering as required.
Work with the appropriate member(s) of Senior Management Team to establish pricing base on Company's margin guidelines.
Maintains Quote Log.
Participate in Sales Account meetings as required.
Participate in weekly Production Planning meetings.
Participate in other meetings as required.
Provide coverage to the Company's phone system as specified.
Support Outside Sales Representatives with information for existing customers or leads for potential Customers that come in through the Company, within the Representatives assigned territory.
Process Customer complaints in accordance with Gowanda Quality Management System.
Perform other customer-related duties as requested.
Meet all Company training requirements within established guidelines.
Maintain a clean and organized work area.
Promote “Safety First”, helping the Company to achieve “0” safety incidents.
Communicate a positive, proactive attitude as team member, always treating other Company team members with respect and dignity.
Additional administrative/office duties when needed.
Why should you join our team?
Our team is growing! At Gowanda Electronics we recognize that our employees play a vital role in our success, so we've created an environment that focuses on innovation, empowerment, and recognition of individual expertise.
We are known for our quality products and exemplary customer service, and it all starts with our employees. We are proud of the role we play as technology leaders and the difference we make every day by putting our customers first! We are also committed to providing our employees with a comprehensive package and career growth opportunities!
Annual pay increases
Medical, Dental, Vision, & Prescription plans
Flexible Spending Accounts (FSA)
401K Program with Employer Match
Group Life Insurance
Short & Long Term Disability Coverage
Vacation & Sick (in addition to 11 paid holidays)
This position is not eligible for relocation allowance.
Gowanda Electronics is an equal-opportunity organization. We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
At Gowanda Electronics, we are committed to fostering an inclusive, accessible environment, where all employees are valued and supported.
Veterans are encouraged to apply.
Relationship Banking Representative
Representative job in Randolph, NY
Job Description
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
A Relationship Banking Representative is responsible to deliver a positive customer experience to current and prospective bank customers. The person in this position will routinely move between the customer service desk and teller area, as needed. A Relationship Banking Representative must be able to adapt well in the workplace to service the varying customer needs while adhering to bank policies and procedures. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player.
Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism
Determine customer needs, explain and sell products and services
Actively participate in lobby management, greeting customers and proactively taking ownership of the customer's in-branch experience
Telephone customers to schedule sales appointments and promote products suitable to the customer's needs
Participate in branch prospecting efforts and sales initiatives
Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
Serve as a liaison between customer and operational areas
Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines
Ability to understand directions and adhere to established policy and procedures
Able to remain focused and organized to successfully complete responsibilities
Actively participate in branch meetings and training to enhance knowledge and development of skills
Other related duties as assigned or directed
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.
May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels
Qualifications
Education, Training and Skills Requirements:
High School Diploma or GED required
Excellent interpersonal and communication skills
Accurate and proficient math skills
Documentation skills with attention to detail
Clear thinking and ability to remain focused
Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence
Internal product knowledge and teller training (provided after hire)
Experience/Other:
Two (2) years of customer service and/or banking normally required
All applicants must be 18 years of age or older.