Sales support representative vs customer sales representative

The differences between sales support representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a sales support representative, becoming a customer sales representative takes usually requires 6-12 months. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $38,310 average annual salary of a sales support representative.

The top three skills for a sales support representative include sales support, phone calls and POS. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Sales support representative vs customer sales representative overview

	Sales Support Representative	Customer Sales Representative
Yearly salary	$38,310	$38,744
Hourly rate	$18.42	$18.63
Growth rate	4%	-4%
Number of jobs	319,292	303,801
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 37%
Average age	47	40
Years of experience	4	12

What does a sales support representative do?

A sales support representative is responsible for assisting the complex operations of sales departments, performing administrative duties under the supervision of a direct manager. Sales support representatives' tasks include acknowledging and encoding customers' orders in the system, processing payments, responding to the customers' inquiries and concerns about the products, writing sales reports, and updating the customer of the shipment details. They also support the sales representatives on selling goods and services to potential customers by creating marketing materials and communicating with customers over the phone and e-mail to generate revenues and increase profits.

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Sales support representative vs customer sales representative salary

Sales support representatives and customer sales representatives have different pay scales, as shown below.

	Sales Support Representative	Customer Sales Representative
Average salary	$38,310	$38,744
Salary range	Between $30,000 And $48,000	Between $27,000 And $54,000
Highest paying City	Seattle, WA	Santa Rosa, CA
Highest paying state	Washington	Hawaii
Best paying company	NetApp	Merck
Best paying industry	Finance	Finance

Differences between sales support representative and customer sales representative education

There are a few differences between a sales support representative and a customer sales representative in terms of educational background:

	Sales Support Representative	Customer Sales Representative
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	SUNY College of Technology at Alfred	-

Sales support representative vs customer sales representative demographics

Here are the differences between sales support representatives' and customer sales representatives' demographics:

	Sales Support Representative	Customer Sales Representative
Average age	47	40
Gender ratio	Male, 39.9% Female, 60.1%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.1% White, 73.1% American Indian and Alaska Native, 0.2%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between sales support representative and customer sales representative duties and responsibilities

Sales support representative example responsibilities.

Manage internal CRM and inventory software to track and input sales orders, account history, and stock allocation.
Facilitate the transition from AS400 to JDE operating system.
Utilize all programs, systems, and procedures of windows operating systems.
Help customers troubleshoot technical issues with their computers, process customer transactions and handle escalate issues.
Assist in setting up and checking EDI data from customers, brokers, carriers, and truckers.
Work collaboratively with sales representatives and regional vice presidents to produce cost proposals, problem solve and troubleshoot issues.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Sales support representative vs customer sales representative skills

Common sales support representative skills

Sales Support, 16%
Phone Calls, 10%
POS, 8%
Product Knowledge, 7%
Customer Complaints, 6%
Customer Inquiries, 6%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Sales Support Representative
Sales Support Representative vs Customer Sales Representative

Updated January 8, 2025

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