Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between sales support representatives and outbound sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a sales support representative and an outbound sales representative. Additionally, an outbound sales representative has an average salary of $45,723, which is higher than the $38,310 average annual salary of a sales support representative.
The top three skills for a sales support representative include sales support, phone calls and POS. The most important skills for an outbound sales representative are outbound sales, customer service, and excellent interpersonal.
| Sales Support Representative | Outbound Sales Representative | |
| Yearly salary | $38,310 | $45,723 |
| Hourly rate | $18.42 | $21.98 |
| Growth rate | 4% | 4% |
| Number of jobs | 319,292 | 240,781 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | High School Diploma, 33% |
| Average age | 47 | 47 |
| Years of experience | 4 | 4 |
A sales support representative is responsible for assisting the complex operations of sales departments, performing administrative duties under the supervision of a direct manager. Sales support representatives' tasks include acknowledging and encoding customers' orders in the system, processing payments, responding to the customers' inquiries and concerns about the products, writing sales reports, and updating the customer of the shipment details. They also support the sales representatives on selling goods and services to potential customers by creating marketing materials and communicating with customers over the phone and e-mail to generate revenues and increase profits.
An outbound sales representative focuses on securing sales by reaching out to clients through calls, correspondence, or face-to-face interactions. They primarily offer products and services, assisting customers every step of the way to ensure client satisfaction. To carry out their duties, they must perform research and analysis to identify business opportunities, develop sales strategies, generate leads, discuss product specifications with customers, introduce payment plans, and negotiate contracts. Moreover, an outbound sales representative must build positive relationships with clients while adhering to the company's policies and regulations.
Sales support representatives and outbound sales representatives have different pay scales, as shown below.
| Sales Support Representative | Outbound Sales Representative | |
| Average salary | $38,310 | $45,723 |
| Salary range | Between $30,000 And $48,000 | Between $24,000 And $84,000 |
| Highest paying City | Seattle, WA | Hoboken, NJ |
| Highest paying state | Washington | New Jersey |
| Best paying company | NetApp | Altice USA |
| Best paying industry | Finance | - |
There are a few differences between a sales support representative and an outbound sales representative in terms of educational background:
| Sales Support Representative | Outbound Sales Representative | |
| Most common degree | Bachelor's Degree, 55% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Alfred | SUNY College of Technology at Alfred |
Here are the differences between sales support representatives' and outbound sales representatives' demographics:
| Sales Support Representative | Outbound Sales Representative | |
| Average age | 47 | 47 |
| Gender ratio | Male, 39.9% Female, 60.1% | Male, 45.9% Female, 54.1% |
| Race ratio | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.1% White, 73.1% American Indian and Alaska Native, 0.2% | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.2% Asian, 5.1% White, 72.9% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 6% | 6% |