Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between sales support representatives and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a sales support representative, becoming a sales associate and customer service takes usually requires 6-12 months. Additionally, a sales support representative has an average salary of $38,310, which is higher than the $28,654 average annual salary of a sales associate and customer service.
The top three skills for a sales support representative include sales support, phone calls and POS. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.
| Sales Support Representative | Sales Associate And Customer Service | |
| Yearly salary | $38,310 | $28,654 |
| Hourly rate | $18.42 | $13.78 |
| Growth rate | 4% | -4% |
| Number of jobs | 319,292 | 298,588 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | High School Diploma, 34% |
| Average age | 47 | 40 |
| Years of experience | 4 | 12 |
A sales support representative is responsible for assisting the complex operations of sales departments, performing administrative duties under the supervision of a direct manager. Sales support representatives' tasks include acknowledging and encoding customers' orders in the system, processing payments, responding to the customers' inquiries and concerns about the products, writing sales reports, and updating the customer of the shipment details. They also support the sales representatives on selling goods and services to potential customers by creating marketing materials and communicating with customers over the phone and e-mail to generate revenues and increase profits.
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
Sales support representatives and sales associate and customer services have different pay scales, as shown below.
| Sales Support Representative | Sales Associate And Customer Service | |
| Average salary | $38,310 | $28,654 |
| Salary range | Between $30,000 And $48,000 | Between $21,000 And $38,000 |
| Highest paying City | Seattle, WA | Bellevue, WA |
| Highest paying state | Washington | Connecticut |
| Best paying company | NetApp | GEICO |
| Best paying industry | Finance | Manufacturing |
There are a few differences between a sales support representative and a sales associate and customer service in terms of educational background:
| Sales Support Representative | Sales Associate And Customer Service | |
| Most common degree | Bachelor's Degree, 55% | High School Diploma, 34% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Alfred | - |
Here are the differences between sales support representatives' and sales associate and customer services' demographics:
| Sales Support Representative | Sales Associate And Customer Service | |
| Average age | 47 | 40 |
| Gender ratio | Male, 39.9% Female, 60.1% | Male, 39.8% Female, 60.2% |
| Race ratio | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.1% White, 73.1% American Indian and Alaska Native, 0.2% | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |