Senior director, operations vs operations support manager

The differences between senior directors, operations and operations support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a senior director, operations and an operations support manager. Additionally, a senior director, operations has an average salary of $149,771, which is higher than the $79,730 average annual salary of an operations support manager.

The top three skills for a senior director, operations include customer service, oversight and continuous improvement. The most important skills for an operations support manager are customer service, project management, and human resources.

Senior director, operations vs operations support manager overview

	Senior Director, Operations	Operations Support Manager
Yearly salary	$149,771	$79,730
Hourly rate	$72.01	$38.33
Growth rate	6%	6%
Number of jobs	120,499	376,894
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 71%	Bachelor's Degree, 65%
Average age	44	44
Years of experience	6	6

What does a senior director, operations do?

The senior director of operations generally works with other managers to set goals for the future of the company and evaluates performance to check whether certain goals are achieved. They are responsible for making sure that operational processes are within the prescribed budget and timeline. Also, they oversee, implement, and evaluate operation processes and procedures to see if they comply with the set standards and procedures of the company. Additionally, they lead in developing strategies and implementation plans to enhance and standardize all units of operations.

What does an operations support manager do?

Operations Support Managers are employees who handle different support initiatives for the employees or operations-related departments. These support initiatives may come in people management and upskilling, IT infrastructure assistance, or process improvement, among others. Operations Support Managers must have a deep understanding of company operations and the employees' needs. They manage processes and standards to ensure that company operations are fully supported and will not be disrupted. They resolve concerns and anticipate problems that may come. They can plan and create safeguards to ensure that such problems will not arise in the future.

Senior director, operations vs operations support manager salary

Senior directors, operations and operations support managers have different pay scales, as shown below.

	Senior Director, Operations	Operations Support Manager
Average salary	$149,771	$79,730
Salary range	Between $103,000 And $216,000	Between $47,000 And $133,000
Highest paying City	Olympia, WA	San Bruno, CA
Highest paying state	Washington	California
Best paying company	Genentech	Meta
Best paying industry	Hospitality	Technology

Differences between senior director, operations and operations support manager education

There are a few differences between a senior director, operations and an operations support manager in terms of educational background:

	Senior Director, Operations	Operations Support Manager
Most common degree	Bachelor's Degree, 71%	Bachelor's Degree, 65%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Senior director, operations vs operations support manager demographics

Here are the differences between senior directors, operations' and operations support managers' demographics:

	Senior Director, Operations	Operations Support Manager
Average age	44	44
Gender ratio	Male, 75.7% Female, 24.3%	Male, 64.8% Female, 35.2%
Race ratio	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5%	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%
LGBT Percentage	10%	10%

Differences between senior director, operations and operations support manager duties and responsibilities

Senior director, operations example responsibilities.

Design and manage systems and processes to deliver consistent, scalable and compliant with SOX and other regulations.
Manage PMO with responsibility for performance management, resource and portfolio management.
Manage new product co-development program with a major medical device company that enable remote surgical oversight and support.
Finance and billing accountability across Medicaid, manage care commercial insurance, insurance verification, contract management, and benefits administration.
Introduce KPIs to raise performance in business development, supply chain, and CRM - aligning CRM with long-term strategy.
Steer RapidApp, a mid-size mobile SaaS platform, through the acquisition process.

Operations support manager example responsibilities.

Manage employees to ensure efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality.
Develop desktop images for PC's and laptops.
Exceed team goals and KPIs despite reduction in force, budget, and increase work load.
Develop and maintain work schedules, interview and hire personnel, and monitored/control payroll expenses.
Develop customer experience strategy and translate it into operative plans and KPIs for each operator.
Design and develop online employee database / biography system including ldap-base auto updating capabilities to enable user upload of custom data.

Senior director, operations vs operations support manager skills

Common senior director, operations skills

Customer Service, 8%
Oversight, 7%
Continuous Improvement, 6%
SR, 6%
Project Management, 5%
Process Improvement, 4%

Common operations support manager skills

Customer Service, 15%
Project Management, 6%
Human Resources, 6%
Professional Development, 5%
Support Operations, 4%
Process Improvement, 4%

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Senior Director, Operations
Senior Director, Operations vs Operations Support Manager

Updated January 8, 2025

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