Technical support engineer jobs in Maryland

🚀 IT Support Technician (On-Site) - White Marsh, MD 💼 Collaborative Culture •📈 Long-Term Growth Wilmot Modular is growing - and we're looking for a people-first, tech-savvy, customer-obsessed IT Support Technician who thrives in an on-site, fast-moving, teamwork-driven environment. If you love helping people, communicating clearly, solving problems, and being part of a company where everyone supports each other… this might be your perfect fit . 💙 🌟 Why You'll Love Working Here: Wilmot is a company with a strong reputation for integrity, teamwork, and innovation. Here, you're not “just IT” - you're a trusted partner who keeps the operation running and supports employees across every department. 💬 People-focused culture: you'll collaborate daily and build strong internal relationships 🤲 Everyone helps everyone: a place where supporting teammates is appreciated 📅 Long-term mindset: we want someone who's looking to grow with us for years 🚀 Innovation encouraged: bring your ideas, strategies, and process improvements 🖥️ What You'll Do (Day-to-Day): You'll be the go-to on-site IT resource supporting our White Marsh HQ: 🔧 Provide front-line support for desktops, laptops, printers & networking 👋 Support onboarding/offboarding (hardware setup, accounts, A/V support, etc.) 🌐 Troubleshoot internet, email, Microsoft 365, business apps & device issues 📦 Maintain IT asset inventory + assist with equipment moves & changes 🎥 Support A/V systems for meetings & events 📋 Assist Customer Service, Operations, Project Management & Sales 🔍 Follow compliance standards & uphold company core values 📌 Partner with leadership to manage priorities & workflows If you enjoy being hands-on, visible, and constantly interacting with people - you'll thrive here. 🙌 ✔️ What We're Looking For: We'd love to meet you if you're… ✨ Extremely communicative ✨ Personable, friendly, and helpful ✨ Happy to work fully on-site ✨ A natural problem-solver with strong follow-through ✨ Reliable, honest, organized & self-driven ✨ Comfortable crawling under desks, lifting up to 40 lbs & being physically active ✨ Interested in growing your IT career over time ✨ Open to working in a flexible, collaborative, family-like environment Technical Must-Haves: 1+ year of IT support experience (or equivalent demonstrated skills) Experience with Windows, basic networking & Microsoft 365 Strong troubleshooting abilities Comfortable assisting both technical & non-technical users Nice-to-Haves: Experience in construction, modular, or manufacturing environments Familiarity with ticketing systems & IT asset management CompTIA A+ or similar certification 💰 Compensation $38.46-$39.90/hr, with flexibility up to $40.86/hr Full benefits package 📍 Location & Schedule On-site in White Marsh, MD (no remote options) 7 AM - 4 PM Occasional overtime/weekends depending on business needs 🚀 Ready to Be the Go-To IT Hero at Wilmot Modular? If you're a communicative, helpful, people-loving IT professional who wants stability, growth, and a place where you can truly make an impact - we'd love to meet you. 👉 Apply now and join a team where your work really matters!

Redda Group has been retained to hire an experienced ERP Support Specialist to strengthen and optimize a growing organization's Prophet21 ERP environment. This role is perfect for someone who enjoys troubleshooting, improving systems, and supporting users across the business. What You'll Take Ownership Of Serve as the go-to resource for Prophet21 ERP support Manage user access, permissions, and system controls Diagnose and resolve ERP issues while triaging tickets effectively Lead user training and build clear documentation Monitor system performance, audits, and data integrity Support ERP updates, patches, workflows, customizations, and integrations Contribute to development using C# and SQL. Build reports, dashboards, and data extracts Spot opportunities for automation and process improvement Collaborate with IT teams, vendors, and third-party integration partners What Makes You a Great Fit Bachelor's degree in IT, Computer Science, Business, or related field 2-3 years of experience with C#, SQL, .NET Hands-on experience with an ERP system (Prophet21 preferred) Background working with IT ticketing systems Strong understanding of business processes & ERP workflows Clear, effective communication with both technical and non-technical users Strong analytical mindset and ability to juggle multiple priorities Why This Role Matters You'll be central to improving system efficiency, reducing operational friction, and ensuring teams across the company have the tools and support they need to succeed. Your impact will be felt immediately and continuously. Ready to Explore This Opportunity? Apply now

The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application: Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process. Required attachments are listed below on the posting. Your application will not be considered without the required attachments. Please note that applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted. If you need assistance or have questions regarding the application process, please contact Human Resources at ************** or ***************** Job Description The University of Nevada, Las Vegas invites applications for IT Supervisor - Student Help Desk, Information Technology [R0149245]. ROLE of the POSITION The IT Supervisor - Student Help Desk reports directly to the IT Support Services Manager and is responsible for the strategic oversight and daily management of UNLV's student-run help desk. This position ensures that student workers are effectively recruited, trained, and supervised to provide high-quality technical support to the campus community. The IT Supervisor will make recommendations on the selection, implementation, and maintenance of help desk technologies to ensure efficiency and responsiveness to student, faculty, and staff needs. This position will serve as the primary liaison between the student help desk, UNLV Information Technology's Tier 2 support, and the LMS support team, ensuring seamless escalation processes and collaborative troubleshooting. Additionally, the IT Supervisor - Student Help Desk will work closely with the Student Workforce Development Coordinator to align training and professional development initiatives for student workers. Customer Service Expectations: This position is responsible for maintaining a customer-focused approach in all duties, ensuring professional, timely, and effective interactions with internal and external stakeholders. To provide excellent service the employee will: listen to customers and understand their needs; help customers solve problems; demonstrate an eagerness to help; exhibit a professional disposition; be approachable, respectful, and team-oriented; take ownership of inquiries and assignments; provide updates for customers; and be familiar with the basic operations of the university in order to understand customer needs better. PROFILE of the OFFICE OF INFORMATION TECHNOLOGY With a focus on excellent customer service, UNLV Information Technology (UNLV IT) provides a full range of IT services, from leadership and enterprise solutions to training and support, for our students, faculty, and staff. As a partner in teaching, learning, research, and administration at a Top-Tier university, we are seeking team members who value innovation, collaboration, and excellence. We believe that every person brings unique experiences and perspectives that strengthen our team and help us serve UNLV's broad community with empathy, which is a key to our success. Applicants seeking a values-driven environment that celebrates individuality and that are committed to service are highly encouraged to apply. MINIMUM QUALIFICATIONS This position requires a Bachelor's Degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) and three (3) years of experience with IT support services, help desk operations, or technician programs. Credentials must be obtained prior to the employment start date. ACCEPTED EQUIVALENCIES FOR DEGREE REQUIREMENT UNLV may consider additional relevant experience in place of formal education requirements: In lieu of a bachelor's degree, applicants may qualify with four additional years of relevant experience, or with an associate's degree plus two additional years of relevant experience. ADDITIONAL REQUIRED QUALIFICATIONS Experience hiring and training student workers or entry-level employees Knowledge of IT service management tools and best practices Exceptional customer service skills with experience handling escalations and complex IT service requests Experience with ITSM platforms such as TeamDynamix, Jira, Footprints, or similar systems Familiarity with incident management procedures and best practices PREFERRED QUALIFICATIONS Experience working in a higher education environment is preferred Familiarity with student workforce development programs Experience implementing IT ticketing and workflow systems REBELearn (Saba-based) Department Administrator Experience with phone tree systems, queues, and working with telecommunications or other vendors to maintain reports or infrastructure Strong experience in IT communication strategies, including status page updates, and or knowledge base articles Valuable contributions to a STEM outreach initiative Administration of Learning Management Systems (LMS), particularly Canvas Initiated Cross Training efforts in a Help Desk environment KNOWLEDGE, SKILLS, & ABILITIES The incumbent must have specific knowledge, skills, and abilities in the following areas: KNOWLEDGE Required Strong understanding of IT help desk operations, service management, and support best practices. Technical expertise in troubleshooting hardware, software, and network-related issues. Familiarity with Learning Management Systems (LMS), particularly Canvas. Preferred Knowledge of ITIL (Information Technology Infrastructure Library) frameworks and best practices. Understanding of cybersecurity principles and IT compliance standards. Familiarity with enterprise-level IT support environments and remote troubleshooting techniques. Knowledge of scripting or automation tools (e.g., PowerShell, Python) for IT support tasks. Awareness of accessibility standards and assistive technologies in IT support. SKILLS Required Experience with help desk ticketing systems and reporting tools. Experience with student employees or entry-level IT staff. Experience with data analysis and process improvement in IT support environments. Proficiency in scheduling and workforce planning, utilizing both manual scheduling methods and/or automated tools. Preferred Experience with cloud-based IT service management tools (e.g., ServiceNow, Zendesk, Freshservice). Proficiency in data visualization tools (e.g., Power BI, Tableau) for IT performance metrics. Strong documentation and technical writing skills for creating knowledge base articles and training materials. Proficiency in conducting user experience (UX) testing and feedback collection to improve IT support services. ABILITIES Required Ability to develop and implement training programs for student workers. Strong customer service and communication skills. Ability to make technology recommendations and drive adoption of new support tools. Preferred Ability to mentor and develop junior IT staff or student employees in a leadership capacity. Ability to manage IT projects, coordinate cross-functional teams, and drive initiatives to completion. Strong problem-solving and analytical thinking for identifying long-term IT support improvements. COMMITMENT to CAMPUS VALUES A successful candidate will contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit. SALARY Salary range for this role is $80,200 to $85,100. Unable to offer more than stated salary range. BENEFITS OF WORKING AT UNLV Competitive total rewards package including: Paid time off, sick leave, and holidays Excellent health insurance including medical, dental and vision Comprehensive retirement plans and voluntary benefits programs No state income tax Tuition discounts at Nevada System of Higher Education (NSHE) schools Tuition discounts for spouses, domestic partners, and dependents PERKS & PROGRAMS Employee recognition and appreciation programs UNLV athletics ticket discounts Statewide employee purchase program discounts RebelCard discounts on and off campus Wellness programming for all UNLV faculty and staff at no cost Opportunity for career advancements to leadership roles Connect with colleagues with shared interests Personal and professional development opportunities A comprehensive onboarding program, Rebels: Onboard Support and resources available for veteran applicants - contact ********************** or visit our UNLV Veterans Webpage. HOW TO APPLY Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance. Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based. Although this position will remain open until filled, review of candidates' materials will begin on Monday, October 13, 2025. Applications must be submitted electronically through Workday. Please note that emailed materials will not be accepted. UNLV values the skills of those who have served. If you are a veteran or eligible family member, we encourage you to apply. Learn more about resources and support for veterans at the UNLV Veterans Webpage or contact ********************** for support. For assistance with the application process, please review the instructions on How to Apply. For further assistance, contact UNLV IT Human Resources at ************** or **************************. SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the “Find Jobs” process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number, “R0149245” in the search box. If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application. PROFILE of the UNIVERSITY Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity, and is a recipient of the Carnegie Classification for Community Engagement. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada. Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada. For more information, visit us online at: ******************* EEO/AA STATEMENT The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person's age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible. Women, minorities, and veterans are encouraged to apply. TITLE IX STATEMENT The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The University's commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito, J.D., Title IX Coordinator, University of Nevada, Las Vegas, 4505 S. Maryland Parkway, Mail Stop 1062, Las Vegas, NV 89154-1062, Campus Services Building (CSB) Room 246, Telephone: **************; Email: ***************************, or to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: ************** FAX: ************; TDD: **************; Email: **********; or to both. Information pertaining to the University's grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage. SAFETY AND SECURITY STATEMENT UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online. JOB CATEGORY Administrative Faculty Yes Full-Time Equivalent 100.0% Required Attachment(s) The following attachments are required for consideration: A letter of interest A detailed resume listing qualifications and experience The names, addresses, and telephone numbers of at least three (3) professional references who may be contacted. References will not be contacted until the search chair notifies you in advance. Note, applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based. Posting Close Date Note to Applicant This position may require that a criminal background check be conducted on the candidate(s) selected for hire. HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member's first day of employment. References will be contacted at the appropriate phase of the recruitment process. As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks. For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment. All document(s) must be received on or before the closing date of the job announcements (if a closing date is provided). Recruitments that provide a work schedule are subject to change based on organizational needs.

The primary role of the Systems Engineer Technical Expert is to provide technical leadership and hands-on support for a Zero Trust implementation supporting mission-critical environments. This role focuses on systems engineering, architecture development, and technical integration across Identity, Credential, and Access Management (ICAM) capabilities. You'll work closely with engineering teams, developers, and security stakeholders to design, document, and implement secure, compliant Zero Trust solutions. Position Responsibilities: Provide systems engineering and technical support for Zero Trust implementation efforts Collaborate with ICAM capability teams to define requirements, develop system architecture, and produce design documentation Perform technology assessments and support risk mitigation activities Provide hands-on support for configuration management, installation troubleshooting, and cloud-based technologies Apply industry, federal, and DoD standards and policies to system designs and implementations Create and maintain ICAM Zero Trust documentation including release notes, installation guides, user guides, frameworks, SOPs, and implementation plans Work with technologies such as REST, Oracle/MySQL, MongoDB, PostgreSQL, JSON, XML, Docker, AWS, NiFi, and Single Sign-On solutions (OAuth and SAML) Research and analyze cloud security environments and architectures Support Risk Management Framework (RMF) activities and DoD accreditation documentation Identify capability gaps and recommend enhancements for ICAM services Define implementation processes and outline hardware and software considerations Assist software development teams with requirements tracking, sprint planning, design input, and testing support Basic Qualifications: Bachelor's degree in Mathematics, Computer Science/Engineering, Electrical Engineering, Aerospace, or Mechanical Engineering is required or equivalent combination of education, training, and experience 15+ years of relevant experience Demonstrated experience supporting Zero Trust implementations in a systems engineering capacity Experience working with ICAM capability teams to define requirements and develop architecture Hands-on experience with configuration management, installation troubleshooting, and cloud technologies Knowledge of industry, federal, and DoD security standards and policies Experience producing and maintaining comprehensive technical documentation for ICAM and Zero Trust initiatives Proficiency with REST, Oracle/MySQL, MongoDB, PostgreSQL, JSON, XML, Docker, AWS, NiFi, and Single Sign-On technologies (OAuth and SAML) Experience researching and analyzing cloud security environments Familiarity with the Risk Management Framework and DoD accreditation processes Strong problem-solving skills with the ability to identify capability gaps and system enhancements Experience supporting software development teams with requirements tracking, sprint planning, design input, and testing An active TS/SCI with Polygraph Other Qualifications & Desired Competencies: Experience supporting large-scale enterprise or mission environments Ability to translate security mandates into practical system implementations Strong collaboration skills across engineering, development, and security teams Salary Range: $190,000 - $250,000 Compensation & Benefits Notice The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Determination of official compensation or salary relies on several factors including, but not limited to, level of position, job responsibilities, geographic location, scope of relevant work experience, educational background, certifications, contract-specific affordability, organizational requirements, alignment with local internal equity, as well as alignment with market data. Clearance Level Top Secret with Poly ITAR Requirement: T his position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment's determination that it will be able to obtain an export license in a time frame consistent with AeroVironment's business requirements. A “U.S. person” according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements. Benefits: AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. For more information about our company benefit offerings please visit: ********************************** We also encourage you to review our company website at ******************** to learn more about us. Principals only need apply. NO agencies please. Who We Are Based in California, AeroVironment (AVAV) is a global leader in unmanned aircraft systems (UAS) and tactical missile systems. Founded in 1971 by celebrated physicist and engineer, Dr. Paul MacCready, we've been at the leading edge of technical innovation for more than 45 years. Be a part of the team that developed the world's most widely used military drones and created the first submarine-launched reconnaissance drone, and has seven innovative vehicles that are part of the Smithsonian Institution's permanent collection in Washington, DC. Join us today in developing the next generation of small UAS and tactical missile systems that will deliver more actionable intelligence to our customers so they can proceed with certainty - and succeed. What We Do Building on a history of technological innovation, AeroVironment designs, develops, produces, and supports an advanced portfolio of unmanned aircraft systems (UAS) and tactical missile systems. Agencies of the U.S. Department of Defense and allied military services use the company's hand-launched UAS to provide situational awareness to tactical operating units through real-time, airborne reconnaissance, surveillance, and target acquisition. We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans. AeroVironment, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, genetic data, sexual orientation, gender identity or other legally protected status. ITAR U.S. Citizenship required

Job Description Job Title: IT Support Team Lead - End User Ops Period: 09/15/2024 to 09/15/2025 - potential for extension Hours/Week: 40 hours Rate: $85/hour Contract Type: W2 only Scope of Services: The IT Support Team Lead - End User Ops will be responsible for leading and supporting the local IT team in providing comprehensive IT service desk and deskside support. This role involves overseeing technical end-user support operations, driving service and process improvements, and ensuring high levels of user satisfaction and operational efficiency. Role, Responsibilities, and Deliverables: Lead and support the local IT team in providing IT service desk and deskside support, ensuring efficient and effective technical end-user assistance. Identify opportunities for continuous service and process improvement initiatives related to enhancing the end-user experience. Manage, measure, and report on key performance indicators (KPIs), including user satisfaction and operational service level agreements (SLAs). Coordinate and deliver technical support for long-standing issues impacting the end-user experience, ensuring timely resolution and minimal disruption. Work closely with business teams on escalations, coordinating actions with other IT teams, and providing regular updates to senior leadership. Develop and maintain strong relationships with end-users, stakeholders, and IT teams to facilitate smooth communication and collaboration. Implement best practices for IT support processes, ensuring adherence to industry standards and organizational policies. Provide mentorship and guidance to IT support staff, fostering a culture of continuous learning and professional development. Education & Experience: Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Minimum of 5 years of experience in IT support, with at least 2 years in a leadership or supervisory role. Extensive experience in providing IT service desk and deskside support, including troubleshooting hardware, software, and network issues. Proven track record of driving service and process improvement initiatives in an IT support environment. Strong understanding of ITIL framework and best practices for IT service management. Excellent communication, interpersonal, and leadership skills, with the ability to work effectively with diverse teams and stakeholders. Proficiency in using IT support tools and systems, such as ticketing systems, remote support tools, and knowledge management systems. Ability to analyze data, generate reports, and present findings to senior leadership. Certification in ITIL, CompTIA A+, or related fields is highly desirable. Skills: Strong leadership and team management abilities Advanced problem-solving and analytical skills Proficiency in IT support tools and systems Excellent communication and interpersonal skills Ability to drive service and process improvement initiatives Strong understanding of ITIL framework and best practices Experience with managing KPIs and SLAs Ability to work effectively under pressure and meet deadlines High level of integrity and professionalism in handling sensitive information

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Deskside Support Representative Distributed Client Services Location: LINTHICUM,MD 21090 Duration: 12 months with possible extension should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors. Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. Candidates should have valid driver's license and reliable transportation to travel to various local sites(on request only if client wants ) Qualifications share your resume asap Additional Information For more information, Please contact shubham 973-295-459*5

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always". We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Technician (Tier II) to join our team in Aberdeen Proving Ground, MD. Must be a U.S. Citizen DoD Secret Clearance required Non-remote (relocation incentive available) The Help Desk Technician will serve as front-line support for mission-critical personnel located at the U.S. Army Combat Capabilities Development Command Chemical Biological Center (DEVCOM) . The technician will be responsible for assisting users with hardware and software issues. As the face of our team, you will work directly with users to troubleshoot and resolve IT problems, providing solutions and user education. You will also provide advanced technical support for escalated issues. Join a team of dedicated professionals at an industry-leading organization, where you will work on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional growth while supporting critical missions and operations. Job Responsibilities: Work directly with users and stakeholders to troubleshoot and resolve IT problems. Provide user education to increase security, computer efficiency, and knowledge. Maintain repositories of self-help guides for common user issues and SOPs for processes and procedures. Serve as direct escalation for advanced technical issues. Provide additional training and education to junior staff to increase efficiency and reduce time-to-resolve metrics for resolved IT problems. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Qualifications Must be a U.S. Citizen. Must be able to obtain and maintain an active DoD Secret Clearance. IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). Five (5+) years or more of directly related help desk/service desk experience. Experience providing Tier II technical support. Proficiency with Microsoft Office products. Preferred: DoD Secret Clearance BA/BS in computer science or information technology. Experience creating and modifying documentation for technical processes and procedures. Experience working in a Department of Defense (DoD) environment. A problem solver and troubleshooter who thrives in resolving complex problems. Strong self-starter requiring minimal supervision. Excellent communication skills (written and oral) and interpersonal skills. Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Salary Range: $60,000 - $78,000 Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories. Additional Information Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.

We are seeking a Temporary IT Support Specialist with a strong focus on multi-factor authentication (MFA) support and implementation. This role will assist employees with MFA setup on mobile and desktop devices, provide troubleshooting for login/authentication issues, and ensure users successfully adopt MFA security measures. The ideal candidate has excellent customer service skills and technical troubleshooting experience. This role is fully onsite in the Frederick MD area This is a 2-4 month contract position, salary $20-24/hr Responsibilities: Guide employees through MFA enrollment and setup on mobile devices and applications. Provide first-line support for MFA-related issues, including password resets, push notifications, authenticator apps, and token usage. Document MFA support requests and resolutions in the IT ticketing system. Escalate complex technical issues to senior IT or security staff when necessary. Ensure compliance with company IT security policies and procedures. $20 - $24 an hour

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job Description MedStar Shah MSO is seeking an experienced IT Application Support Team Lead to oversee daily operations of our application support team, drive system reliability, and enhance user experience across our clinical and administrative applications. This role combines leadership, technical expertise, and cross-departmental collaboration to support mission-critical systems in a fast-paced healthcare environment. Key ResponsibilitiesTeam Leadership & Oversight Supervise day-to-day activities of the Application Support team. Mentor, train, and provide performance feedback to staff. Ensure timely resolution of support requests and proper documentation. Coordinate on-call support, task prioritization, and workload distribution. Application Lifecycle Management Oversee configuration, maintenance, and optimization of clinical and administrative applications. Collaborate with users, vendors, and IT leadership to analyze business needs and implement improvements. Lead upgrades, patch management, and testing efforts. Ensure compliance with change control processes and documentation standards. User Engagement & Support Act as an escalation point for complex user issues and vendor interactions. Promote adoption of applications through communication, training, and support. Develop training materials, guides, and SOPs for end-users and internal staff. Compliance & Security Ensure systems meet HIPAA, HITECH, and other regulatory requirements. Promote cybersecurity and privacy standards across supported applications. Participate in internal audits, risk assessments, and policy enforcement. Project & Cross-Functional Coordination Support IT leadership with projects such as EHR upgrades, new rollouts, and workflow redesigns. Coordinate with clinical, administrative, and technical teams to ensure success. Monitor and report project milestones, risks, and resource needs. Qualifications Required: Bachelor's degree in Information Technology, Healthcare Informatics, or related field preferred. Minimum 5 years of progressive application support experience, including team lead/supervisory roles. Strong knowledge of Microsoft 365, Windows OS, and healthcare applications (EHR/EMR). Experience managing support workflows and service ticketing systems. Strong organizational, problem-solving, and interpersonal skills. Preferred: Certifications (e.g., CompTIA, Microsoft, ITIL, Epic, Cerner). Knowledge of healthcare IT operations and clinical workflows. Experience with change/release management and regulatory compliance. Familiarity with MDM, imaging, and endpoint management solutions. Physical & Work Environment Requirements Ability to lift/move equipment up to 50 lbs. Comfortable working in varied environments (clinical spaces, server rooms, elevated/tight areas). Flexibility for evening/weekend work during go-lives, upgrades, or emergencies. Why Join Us? At MedStar Shah MSO, we value professionalism, collaboration, and integrity. As a member of our IT team, you will: Play a key role in ensuring system reliability and user satisfaction. Work in a collaborative environment committed to innovation and excellence. Grow professionally through continuous learning and skill development.

Greetings for the day! My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology solutions company, offering industry-specific solutions to our fortune 500 clients and worldwide corporations. Role: TFS Admin Location: Rockville, MD Duration: 24 Months : GC and Citizens only. Job description:- · Team Foundation Server administrative tasks depend on the project management features that your organization requires. · In order to administer Team Foundation Server, you must understand Team Foundation Server users, groups, security permissions and inheritance, and project portals. · Typically other aspects of Team Foundation Server administration, such as configuration, daily monitoring and maintenance, and disaster recovery preparation, are familiar to the experienced server administrator Qualifications Graduation Additional Information All your information will be kept confidential according to EEO guidelines.

Administrators and Supervisors IT Network Engineer Category 4 on the A & S Salary Scale, 12-month work year Salary Range: $84,059 - $134,381 Role Overview The Network Engineer provides technical direction and design expertise of all (LAN/WAN/WLAN) network infrastructures, including network requirements, planning and implementation of network services for buildings, systems, and users. Also performs network engineering-related duties with a primary focus on LAN/WAN/WLAN architecture and wired and wireless network administration. Minimum Requirements Four (4) year degree in information technology, computer science, computer engineering or related field, or equivalent certifications and technical experience. One or more Juniper, Cisco, Palo Alto, or other relevant networking certifications (JNCIA/JNCIS/CCNA/CCNP/PCNSE). Six (6) years of full-time experience configuring, implementing and troubleshooting routers, switches, access control lists, wireless access points, LAN, WAN, and WiFi networking protocols, firewalls, DNS, and DHCP, as well as extensive work experience in troubleshooting and maintaining the performance of WAN infrastructure and connectivity of client-server applications on a large scale multi-site enterprise IP network. Experience and ability to independently configure, implement and troubleshoot LAN/WAN/WLAN networks, long-range optical networks, and other network infrastructure. Minimum four (4) years of experience installing, troubleshooting, implementing, maintaining, and building configurations on routers, switches and load balancers. Experience with and ability to configure multicast and multicasting protocols (DM/SM) and link aggregation. Experience and broad knowledge of routing protocols, (RIP/OSPF/BGP), switch protocols, TCP/IP, Ethernet, QOS, VLANs, ACL's, DHCP, DNS, SNMP, IP addressing and subnetting, PoE, etc. Demonstrated experience with network management platforms, preferably Juniper Mist and Solarwinds Network Performance Monitor. Experience with, and broad knowledge of WIFI protocols 802.11a-b-g-n-ac-ax. Demonstrated experience in administrating, implementing, installing and troubleshooting enterprise wireless systems and access points (Aerohive/Extreme, Juniper/Mist, etc.) Demonstrated experience performing and analyzing network packet captures using packet analyzers such as Wireshark. Ability to work off-hours as needed/required. Experience with Cloud protocols. Demonstrated ability to work with minimal supervision. Demonstrated ability to independently, as well as with a team, and effectively complete work assignments and projects in a timely fashion. Capable of performing the essential functions of the position with or without reasonable accommodations. Preferred Qualifications Knowledge of storage environments and how it interrelates with networking infrastructure. Experience with load balancers such as Kemp LoadMaster or F5. Experience with VMware or other virtualization technologies, including VMware distributed switches and NSX. Experience in architecting and implementing high availability systems. Work experience in a K-12 educational setting. Familiarity with the WCPS policies, goals, and programs. Role Responsibilities Manage the day-to-day design and operations of all network connectivity, including Internet, LAN, WAN, and WLAN, and network infrastructure. This includes scheduling upgrades and maintenance activities so they minimally impact core business and instructional functions. Performs off-hour upgrades, installing patches, service packs, maintenance releases, troubleshooting, etc. Installs, configures, maintains, and troubleshoots all network resources, including telecommunications and network infrastructure, switches, routers, Layer 1-7 connectivity, multicast, network sub-systems, and network communication links. Creates, implements, and manages IP addressing, subnetting, and scopes. Performs project management responsibilities, including budgeting, RFP development, Disaster Recovery planning, etc. Implements and maintains network security in accordance with state, county, and internal requirements. Performs routine network audits and vulnerability assessments, verifies network security compliance. Performs multi-tiered incident, change management, problem resolution, and end-user support. Monitors faults, performance, and capacity issues; prepares remediation reports and documentation. Proactively researches, analyzes, identifies, and resolves trends of utilization or errors, and implements appropriate performance tuning and troubleshooting techniques. Continuously identifies opportunities for process and quality improvement and implements applicable technologies and/or process changes. Implement and configure highly available infrastructure, including design and test of fail-over services, fault tolerance, disaster recovery, load balancing, etc. Implement and configure systems management and proactive monitoring tools, troubleshoot and resolve identified telecommunication and network issues. Document all network designs, processes, and installation procedures. Interfaces with internal and external customers and vendors to determine communications infrastructure needs. Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. Remain current and competent by learning new technologies and obtaining certifications as requested by management and/or as identified by the employee and mutually agreed to by the supervisor. Manage and oversee Internet/communication bills, services, and maintenance agreements, manage purchasing of network infrastructure and related equipment, and open and work with TAC cases to resolve issues. Performs other duties as required. Environmental Factors and Physical/Mental Requirements The Environmental Factors and Physical/Mental demands represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required prolonged periods sitting at a desk and working on a computer and other office equipment. Must have the use of sensory skills to effectively communicate and interact with students, other faculty, staff, and parents as normally defined by the ability to see, read, talk, and hear. Maintain emotional control under stress. Ability to travel district-wide and state-wide if needed. Ability to work prolonged and irregular hours.

Salary: $145,000, based on education and experience Security Requirements: Active TS/SCI clearance with FS Poly Education and Experience: A bachelor's degree or advanced degree in computer science, information systems, engineering, or other related discipline plus at least 10 years of systems admin experience. A high school diploma or GED plus 14 years of systems admin experience would also be acceptable. Certifications: Must meet DoD Directive 8570 IAM Level 1 requirements (Security + at a minimum). Job Description: As Training Center / Lab Support System Administrator you will provide support required to operate and maintain all hardware and software in compliance with established policies required by the customer for their production and training networks, as well as responsible for establishing and maintaining user accounts and help desk functions for staff and students. Individual Capabilities/Experience Required: • Experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution; and providing support for implementation, troubleshooting and maintaining IT systems. Senior level experience is required as remote support is not authorized. • Experience managing system requirements and deriving requirements to ensure the delivery of production systems that are compatible with the defined system architecture(s) Department of Defense Architecture Framework (DoDAF), Service- oriented Architecture (SOA), Secure the Enterprise/Secure the Network (STE/STN). • Experience providing support for the dispatch system and hardware problems and remaining involved in the resolution process. • Experience optimizing system operations and resource utilization; performing system capacity analysis and planning; and developing and implementing solutions. • Experience building, configuring, monitoring, and maintaining virtual/storage environments, to include network security availability. • Experience providing support for the dispatch system and remaining involved in the resolution process. • Experience identifying and troubleshooting server security vulnerabilities and implementing security related software, hardware, backup, firewalls, and access controls to include universal two factor (U2F) authentication. • Experience supporting the design of systems, mission architecture and associated hardware. Individual Capabilities/Experience Desired: Experience with: Microsoft Server 2012 and 2016; VxRails; Dell EMC VxRail Enclave and Dell DP4400 (Data Protection Backup solution); Secure the Network (STN) Standards; Dell RAID Disk Arrays; CISCO & Dell Switch command line syntax including Netflow and Port Security; Domain Controller; DHCP servers; Kiwi Lo Server; ELK stack; New software and systems as the networks evolve.

Create the future of e-health together with us by becoming an Associate Technical Support Engineer At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes. Your Contribution: Support customers using CGM proprietary products by answering calls for technical support. Respond to customer inquiries and monitor programs to ensure on-time, effective responses. Provide feedback to the Quality Assurance & Development teams to aid in improving product and processes. Manage multiple open cases and provide timely updates to internal and external customers. Your Qualification: Associates Degree or 2 years Call Center/Customer Support experience. Must have the ability to pay attention to detail and to work independently. Must have the ability to handle confidential information. Excellent organizational and prioritization skills. Strong interpersonal and communication skills verbally and written. Ability to work in a fast-paced environment. Ability to multi-task and work efficiently. What you can expect from us: Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health. Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed. Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives. Security: We offer a secure workplace in a crisis-proof market. All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance. Work environment: Modern workplaces, flexible working hours, hybrid work options and much more. Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date. We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.

Job DescriptionIT Admin Location: Bethesda, MD Type: Full Time Min. Experience: Entry Level: Salary Range: $60,000-$75,000 USD per year Advanced Technology & Research Corporation (**************** is seeking to fill the following full-time permanent position. Based in Maryland and incorporated in 1973, ATR is an equal-opportunity engineering company with a solid reputation in various engineering disciplines for the government and Fortune 500 commercial customers. Salary for the position is competitive according to qualifications. ATR offers an attractive comprehensive benefits package, including Medical/Dental insurances, free basic life/ADD, and long-term and short-term disability insurances, 401(k) plan, educational assistance program, and paid time off. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status. PRINCIPAL DUTIES & RESPONSIBILITIES: The successful applicant will join ATR's Engineering Services Division, working as a team member on site providing Information Technology (IT) administrative support to the Naval Surface Warfare Center, Signatures Department. Duties include, but not limited to: Responsible for software portfolio management, inventory and acquisition. Advises Department on the impact of new policies and directives. Assists in the management of the RDT&E applications portfolio and ensures that applications are properly registered in the Department of Navy Application and Database Management System. Provides guidance on the acquisition of IT software/hardware/services. Ensures that IT approvals align with DoD, DON, and NAVSEA policy. Performs other duties and responsibilities as required to fulfill job function as assigned. EDUCATION & EXPERIENCE REQUIREMENTS: Bachelor's Degree in Computer Technology or a closely related field preferred 1-2 years of professional IT administrative experiences are a plus SKILLS & ABILITIES REQUIREMENTS: Knowledge in IT systems, concepts, practices and procedures. Knowledge in government requirements for licensing of software. Knowledge in policies for acquisition of IT hardware, software, or services. Ability to communicate properly at the appropriate level both orally and in writing. Ability to establish and maintain effective working relationships with others. OTHER REQUIREMENTS: Candidate must be a US citizen with the ability to obtain and maintain a security clearance or favorable adjudication of a national security background investigation. Current completion of a successful background investigation is a plus. Powered by JazzHR BRSG33kZIi

Analyzes user's requirements, concept of operations documents, and high level system architectures to develop system requirements specifications. Analyzes system requirements and leads design and development activities. Guides users in formulating requirements, advises alternative approaches, and conducts feasibility studies. Provides technical leadership for the integration of requirements, design, and technology. Incorporates new plans, designs and systems into ongoing operations. Develops technical documentation. Develops system Architecture and system design documentation. Guides system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans. Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues or conflicts. Ultimate responsibility for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility. Communicates with other program personnel, government overseers, and senior executives. We have a variety of Systems Engineer openings available. Submit your resume and we will respond via email with more information about specific positions that may work best for you!

Job Title: IT Support Team Lead - End User Ops Period: 09/15/2024 to 09/15/2025 - potential for extension Hours/Week: 40 hours Rate: $85/hour Contract Type: W2 only Scope of Services: The IT Support Team Lead - End User Ops will be responsible for leading and supporting the local IT team in providing comprehensive IT service desk and deskside support. This role involves overseeing technical end-user support operations, driving service and process improvements, and ensuring high levels of user satisfaction and operational efficiency. Role, Responsibilities, and Deliverables: Lead and support the local IT team in providing IT service desk and deskside support, ensuring efficient and effective technical end-user assistance. Identify opportunities for continuous service and process improvement initiatives related to enhancing the end-user experience. Manage, measure, and report on key performance indicators (KPIs), including user satisfaction and operational service level agreements (SLAs). Coordinate and deliver technical support for long-standing issues impacting the end-user experience, ensuring timely resolution and minimal disruption. Work closely with business teams on escalations, coordinating actions with other IT teams, and providing regular updates to senior leadership. Develop and maintain strong relationships with end-users, stakeholders, and IT teams to facilitate smooth communication and collaboration. Implement best practices for IT support processes, ensuring adherence to industry standards and organizational policies. Provide mentorship and guidance to IT support staff, fostering a culture of continuous learning and professional development. Education & Experience: Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Minimum of 5 years of experience in IT support, with at least 2 years in a leadership or supervisory role. Extensive experience in providing IT service desk and deskside support, including troubleshooting hardware, software, and network issues. Proven track record of driving service and process improvement initiatives in an IT support environment. Strong understanding of ITIL framework and best practices for IT service management. Excellent communication, interpersonal, and leadership skills, with the ability to work effectively with diverse teams and stakeholders. Proficiency in using IT support tools and systems, such as ticketing systems, remote support tools, and knowledge management systems. Ability to analyze data, generate reports, and present findings to senior leadership. Certification in ITIL, CompTIA A+, or related fields is highly desirable. Skills: Strong leadership and team management abilities Advanced problem-solving and analytical skills Proficiency in IT support tools and systems Excellent communication and interpersonal skills Ability to drive service and process improvement initiatives Strong understanding of ITIL framework and best practices Experience with managing KPIs and SLAs Ability to work effectively under pressure and meet deadlines High level of integrity and professionalism in handling sensitive information

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Administrators and Supervisors Additional Information: Show/Hide IT Network Engineer Category 4 on the A & S Salary Scale, 12-month work year Salary Range: $84,059 - $134,381 The Network Engineer provides technical direction and design expertise of all (LAN/WAN/WLAN) network infrastructures, including network requirements, planning and implementation of network services for buildings, systems, and users. Also performs network engineering-related duties with a primary focus on LAN/WAN/WLAN architecture and wired and wireless network administration. Minimum Requirements * Four (4) year degree in information technology, computer science, computer engineering or related field, or equivalent certifications and technical experience. * One or more Juniper, Cisco, Palo Alto, or other relevant networking certifications (JNCIA/JNCIS/CCNA/CCNP/PCNSE). * Six (6) years of full-time experience configuring, implementing and troubleshooting routers, switches, access control lists, wireless access points, LAN, WAN, and WiFi networking protocols, firewalls, DNS, and DHCP, as well as extensive work experience in troubleshooting and maintaining the performance of WAN infrastructure and connectivity of client-server applications on a large scale multi-site enterprise IP network. * Experience and ability to independently configure, implement and troubleshoot LAN/WAN/WLAN networks, long-range optical networks, and other network infrastructure. * Minimum four (4) years of experience installing, troubleshooting, implementing, maintaining, and building configurations on routers, switches and load balancers. * Experience with and ability to configure multicast and multicasting protocols (DM/SM) and link aggregation. * Experience and broad knowledge of routing protocols, (RIP/OSPF/BGP), switch protocols, TCP/IP, Ethernet, QOS, VLANs, ACL's, DHCP, DNS, SNMP, IP addressing and subnetting, PoE, etc. * Demonstrated experience with network management platforms, preferably Juniper Mist and Solarwinds Network Performance Monitor. * Experience with, and broad knowledge of WIFI protocols 802.11a-b-g-n-ac-ax. * Demonstrated experience in administrating, implementing, installing and troubleshooting enterprise wireless systems and access points (Aerohive/Extreme, Juniper/Mist, etc.) * Demonstrated experience performing and analyzing network packet captures using packet analyzers such as Wireshark. * Ability to work off-hours as needed/required. * Experience with Cloud protocols. * Demonstrated ability to work with minimal supervision. * Demonstrated ability to independently, as well as with a team, and effectively complete work assignments and projects in a timely fashion. * Capable of performing the essential functions of the position with or without reasonable accommodations. Preferred Qualifications * Knowledge of storage environments and how it interrelates with networking infrastructure. * Experience with load balancers such as Kemp LoadMaster or F5. * Experience with VMware or other virtualization technologies, including VMware distributed switches and NSX. * Experience in architecting and implementing high availability systems. * Work experience in a K-12 educational setting. * Familiarity with the WCPS policies, goals, and programs. Role Responsibilities * Manage the day-to-day design and operations of all network connectivity, including Internet, LAN, WAN, and WLAN, and network infrastructure. This includes scheduling upgrades and maintenance activities so they minimally impact core business and instructional functions. * Performs off-hour upgrades, installing patches, service packs, maintenance releases, troubleshooting, etc. * Installs, configures, maintains, and troubleshoots all network resources, including telecommunications and network infrastructure, switches, routers, Layer 1-7 connectivity, multicast, network sub-systems, and network communication links. * Creates, implements, and manages IP addressing, subnetting, and scopes. * Performs project management responsibilities, including budgeting, RFP development, Disaster Recovery planning, etc. * Implements and maintains network security in accordance with state, county, and internal requirements. * Performs routine network audits and vulnerability assessments, verifies network security compliance. * Performs multi-tiered incident, change management, problem resolution, and end-user support. * Monitors faults, performance, and capacity issues; prepares remediation reports and documentation. * Proactively researches, analyzes, identifies, and resolves trends of utilization or errors, and implements appropriate performance tuning and troubleshooting techniques. * Continuously identifies opportunities for process and quality improvement and implements applicable technologies and/or process changes. * Implement and configure highly available infrastructure, including design and test of fail-over services, fault tolerance, disaster recovery, load balancing, etc. * Implement and configure systems management and proactive monitoring tools, troubleshoot and resolve identified telecommunication and network issues. * Document all network designs, processes, and installation procedures. * Interfaces with internal and external customers and vendors to determine communications infrastructure needs. * Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. * Remain current and competent by learning new technologies and obtaining certifications as requested by management and/or as identified by the employee and mutually agreed to by the supervisor. * Manage and oversee Internet/communication bills, services, and maintenance agreements, manage purchasing of network infrastructure and related equipment, and open and work with TAC cases to resolve issues. * Performs other duties as required. Environmental Factors and Physical/Mental Requirements The Environmental Factors and Physical/Mental demands represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Required prolonged periods sitting at a desk and working on a computer and other office equipment. * Must have the use of sensory skills to effectively communicate and interact with students, other faculty, staff, and parents as normally defined by the ability to see, read, talk, and hear. * Maintain emotional control under stress. * Ability to travel district-wide and state-wide if needed. * Ability to work prolonged and irregular hours.