Technical support engineer jobs in Maryland - 4,506 jobs

Leidos National Security Sector combines technology-enabled services and mission software capabilities in the areas of cyber, logistics, security operations, and decision analytics to support our defense and intel customers' mission to defend against evolving threats around the world. Our team's focus is to ensure our customers have the right tools, technologies, and tactics to keep pace with an ever-evolving security landscape and succeed in their pursuit to protect people and critical assets. The Intelligence Production Solutions Division (IPSD), part of the Decision Advantage Solutions Business Area, is currently seeking a Mid-Level Systems Engineer for the Chinook Program. As part of a highly skilled team, you will play a critical role in delivering geospatial intelligence (GEOINT) capabilities through innovative systems engineering practices, directly supporting the Customer's mission to provide timely, relevant, and accurate intelligence to national decision-makers and warfighters. Position may be performed in the following locations below. Please note Gaithersburg, MD is the program's primary work location. Gaithersburg, MD Alexandria, VA Chantilly, VA Aurora, CO St. Louis, MO Tucson, AZ Clearance Level Required: Top Secret with SCI eligibility and able to obtain a Polygraph. Primary Responsibilities: Support system architecture design, requirements development, integration planning, and configuration management. Provide engineering expertise for mission systems across the full system lifecycle from concept through deployment and sustainment. Collaborate with stakeholders across the Customer's and contractor teams to ensure interoperability, scalability, and mission alignment. Evaluate and recommend tools, techniques, and processes for system development and integration. Develop and maintain technical documentation, including system interface control documents (ICDs), and engineering reports. Participate in technical reviews, readiness assessments, and milestone events. Conduct analysis of system performance and provide recommendations for optimization. Basic Qualifications: US citizenship is required per contract. Bachelor's degree in Systems Engineering, Computer Science, or related field and 4-8 years of prior relevant experience or Master's with 2-6 years of prior relevant experience. Strong understanding of systems engineering principles, including requirements management, integration & test, and configuration control. Familiarity with Model-Based Systems Engineering (MBSE) tools and methodologies (e.g., Cameo, Sysml). Experience working in a DoD or Intelligence Community (IC) environment. Proficiency with Atlassian tools (JIRA, Confluence), Microsoft Office Suite, and collaboration platforms. Excellent written and verbal communication skills. Preferred Qualifications: Systems Engineering Professional (SEP), INCOSE, CISSP, Security+ certification, or similar credentials. Experience supporting the Customer's programs or working with the GEOINT lifecycle. Knowledge of cloud-based architectures (AWS, C2S) and DevSecOps environments. Familiarity with Agile and SAFe methodologies. Experience supporting GEOINT missions. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Original Posting: November 21, 2025 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: $87,100.00 - $157,450.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit *************** Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at ************************************ Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at *****************************. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #J-18808-Ljbffr

Clearance Requirement: Active TS/SCI; CI-poly eligibility as directed Salary Range: $120,000 - $180,000 Job Description: Mission Essential is seeking a Sr Technical Editor to serve as the senior editor for serialized counterintelligence (CI) and counterterrorism (CT) analytic products. Ensure all finished intelligence complies with agency publication standards, style guides, security classification marking rules, and DoD/DA/IC directives; manage templates across product lines; coordinate scheduling and dissemination; and represent the Government customer in interagency forums. Key Responsibilities: · Review and finalize intelligence products for grammar, punctuation, clarity, logic, consistency, and adherence to classification caveats/portion markings, ensuring alignment with national/DoD/DA guidance and ACIC standards. · Maintain, modify, and improve templates for ~15 product lines and sub-product lines, supporting products that range from 2 to 100+ pages. · Plan and supervise editorial workflows that support production of 500+ formal analytic products annually; coordinate schedules and dissemination with authors, editors, web developers, and Government stakeholders to meet weekly/periodic output requirements. · Amend tables, tone boxes, and graphics so they are consistent with the accompanying text and presentation standards; ensure proper layout and metadata for external-facing ACIC publishing. · Represent Government Customer in meetings with internal and national-level intelligence agencies to resolve technical publication issues, electronic dissemination standards, and to conform with DoDIIS requirements. · Collaborate with authors and SME stakeholders to refine narrative structure, scope, and purpose; research content and enforce IC style/vocabulary consistency (ICDs 206/209/501/710, as applicable to agency practice), negotiating further revisions as needed to achieve publication quality. · Edit, design, and manage content for multimedia intelligence publications (internal/external), ensuring formatting and electronic dissemination meet established policies and external-facing site requirements. Minimum Qualifications · TS/SCI clearance (active); CI-poly eligibility · Demonstrated experience reviewing and finalizing IC/DoD intelligence products with classification and style guide compliance, and ability to formalize final products IAW established policies. · Proven capability to modify templates across ~15 product lines, producing items from 2-100+ pages while meeting weekly/periodic cadences (e.g., ASR and other serialized products). · Ability to coordinate production and dissemination for high-volume outputs (e.g., ~500+ formal products/year), working across editorial and technical teams. Minimum Education Qualifications: · High school diploma and 20 years of relevant experience with at least a portion of the experience in the last two years OR · Associate degree and 16 years of relevant experience with at least a portion of the experience in the last two years OR · Bachelor's degree and 14 years of relevant experience with at least a portion of the experience within the last 2 years OR · Master's degree and 12 Years of relevant experience with at least a portion of the experience within the last 2 years. Preferred Qualifications · 12+ years editorial experience (Master's +12 or Bachelor's +14) managing complex intelligence publishing pipelines; advanced knowledge of IC/DoD editorial standards and structured analytic tradecraft. · Demonstrated leadership in interagency publishing standards (DA/NGIC/DoDIIS), and in building/editing multimedia content for external dissemination. · Experience implementing two-pass QA/QC processes, redline/version control, and production dashboards tracking cycle time and defect rates.

The primary role of the **Systems Engineer Technical Expert** is to provide technical leadership and hands-on support for a Zero Trust implementation supporting mission-critical environments. This role focuses on systems engineering, architecture development, and technical integration across Identity, Credential, and Access Management (ICAM) capabilities. You'll work closely with engineering teams, developers, and security stakeholders to design, document, and implement secure, compliant Zero Trust solutions. **Position Responsibilities:** + Provide systems engineering and technical support for Zero Trust implementation efforts + Collaborate with ICAM capability teams to define requirements, develop system architecture, and produce design documentation + Perform technology assessments and support risk mitigation activities + Provide hands-on support for configuration management, installation troubleshooting, and cloud-based technologies + Apply industry, federal, and DoD standards and policies to system designs and implementations + Create and maintain ICAM Zero Trust documentation including release notes, installation guides, user guides, frameworks, SOPs, and implementation plans + Work with technologies such as REST, Oracle/MySQL, MongoDB, PostgreSQL, JSON, XML, Docker, AWS, NiFi, and Single Sign-On solutions (OAuth and SAML) + Research and analyze cloud security environments and architectures + Support Risk Management Framework (RMF) activities and DoD accreditation documentation + Identify capability gaps and recommend enhancements for ICAM services + Define implementation processes and outline hardware and software considerations + Assist software development teams with requirements tracking, sprint planning, design input, and testing support **Basic Qualifications:** + Bachelor's degree in Mathematics, Computer Science/Engineering, Electrical Engineering, Aerospace, or Mechanical Engineering is required or equivalent combination of education, training, and experience + 15+ years of relevant experience + Demonstrated experience supporting Zero Trust implementations in a systems engineering capacity + Experience working with ICAM capability teams to define requirements and develop architecture + Hands-on experience with configuration management, installation troubleshooting, and cloud technologies + Knowledge of industry, federal, and DoD security standards and policies + Experience producing and maintaining comprehensive technical documentation for ICAM and Zero Trust initiatives + Proficiency with REST, Oracle/MySQL, MongoDB, PostgreSQL, JSON, XML, Docker, AWS, NiFi, and Single Sign-On technologies (OAuth and SAML) + Experience researching and analyzing cloud security environments + Familiarity with the Risk Management Framework and DoD accreditation processes + Strong problem-solving skills with the ability to identify capability gaps and system enhancements + Experience supporting software development teams with requirements tracking, sprint planning, design input, and testing + An active TS/SCI with Polygraph **Other Qualifications & Desired Competencies:** + Experience supporting large-scale enterprise or mission environments + Ability to translate security mandates into practical system implementations + Strong collaboration skills across engineering, development, and security teams **Salary Range:** $190,000 - $250,000 **Compensation & Benefits Notice** The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Determination of official compensation or salary relies on several factors including, but not limited to, level of position, job responsibilities, geographic location, scope of relevant work experience, educational background, certifications, contract-specific affordability, organizational requirements, alignment with local internal equity, as well as alignment with market data. **Clearance Level** Top Secret with Poly **ITAR Requirement:** _T_ _his position requires access to information that is subject to compliance with the International Traffic Arms Regulations ("ITAR") and/or the Export Administration Regulations ("EAR"). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment's determination that it will be able to obtain an export license in a time frame consistent with AeroVironment's business requirements. A "U.S. person" according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements._ **Benefits** : AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. For more information about our company benefit offerings please visit: ********************************* . We also encourage you to review our company website at ******************** to learn more about us. Principals only need apply. NO agencies please. **Who We Are** Based in California, AeroVironment (AVAV) is a global leader in unmanned aircraft systems (UAS) and tactical missile systems. Founded in 1971 by celebrated physicist and engineer, Dr. Paul MacCready, we've been at the leading edge of technical innovation for more than 45 years. Be a part of the team that developed the world's most widely used military drones and created the first submarine-launched reconnaissance drone, and has seven innovative vehicles that are part of the Smithsonian Institution's permanent collection in Washington, DC. Join us today in developing the next generation of small UAS and tactical missile systems that will deliver more actionable intelligence to our customers so they can proceed with certainty - and succeed. **What We Do** Building on a history of technological innovation, AeroVironment designs, develops, produces, and supports an advanced portfolio of unmanned aircraft systems (UAS) and tactical missile systems. Agencies of the U.S. Department of Defense and allied military services use the company's hand-launched UAS to provide situational awareness to tactical operating units through real-time, airborne reconnaissance, surveillance, and target acquisition. _We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans. AeroVironment, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, genetic data, sexual orientation, gender identity or other legally protected status._ **ITAR** U.S. Citizenship required **About AV:** **AV isn't for everyone. We hire the curious, the relentless, the mission-obsessed. The best of the best.** We don't just build defense technology-we redefine what's possible. As the premier autonomous systems company in the U.S., AV delivers breakthrough capabilities across air, land, sea, space, and cyber. From AI-powered drones and loitering munitions to integrated autonomy and space resilience, our technologies shape the future of warfare and protect those who serve. Founded by legendary innovator Dr. Paul MacCready, AV has spent over 50 years pushing the boundaries of what unmanned systems can do. Our heritage includes seven platforms in the Smithsonian-but we're not building history, we're building what's next. **If you're ready to build technology that matters-with speed, scale, and purpose-there's no better place to do it than AV.** **Careers at AeroVironment (*****************************************

As industry-leading wound care providers, Healing Partners propel standard Skilled Nursing Facility wound care to a completely different level. Our multifaceted approach relieves various burdens - clinical, operational, financial, and practical - from busy owners, administrators, and employees, freeing each staff member to focus optimally on his or her responsibilities and improve overall facility management. BENEFITS OF WORKING WITH HEALING PARTNERS: Competitive salary/rate Monday-Friday day schedule Benefits: Medical, Dental, Vision, eligible on 1 st day of month following start date Employee Assistance Program (EAP) Health Savings Account (HSA) Dependent Care FSA 401k, Short Term/Long Term disability and life insurance Tuition Reimbursement Discount Programs Help Desk Technician Job Responsibilities: The Help Desk Technician reports to the VP of IT at the Sparks, MD, location and supports both headquarters and remote staff. This role operates during regular business hours, Monday through Friday. The primary responsibility of this position is the end-to-end onboarding and offboarding of employees, including device preparation, account provisioning, access coordination, new-hire IT orientation, and continuous improvement of onboarding processes to ensure employees are fully productive on day one. In addition to onboarding and offboarding, the Help Desk Technician provides Tier I and Tier II technical support to staff, resolving day-to-day IT issues with a strong focus on customer service. Complex, security-related, or infrastructure-level issues are escalated to senior IT staff in accordance with established procedures. Stellar customer service skills are required to perform this job well. Listening and observational skills are required while attempting to always go the extra mile to please the customer. Own the complete onboarding and offboarding process, ensuring devices, accounts, permissions, and system access are provisioned accurately and on schedule. Prepare and configure laptops, mobile devices, and peripherals according to established IT standards before employee start dates. Provision and manage user accounts across Microsoft 365, Active Directory/Entra ID, Intune, and other business systems following documented procedures. Collaborate closely with HR, hiring managers, and IT leadership to provide a smooth, well?coordinated onboarding experience. Conduct IT orientation sessions for new hires to introduce required tools, security expectations, and support processes. Responding to and resolving Help Desk calls via telephone, e-mail, and walk-ins, creating tickets to document issues and resolutions thoroughly in the Help Desk tracking system software. Accurately communicating pertinent information while maintaining a positive attitude, even during high-stress situations. Researching technical solutions to problems, using all information and resources available. Developing and maintaining checklists providing efficient and expedient access to solved technical issues. Publishing and maintaining detailed documentation and knowledge base articles. Diagnosing and resolving technical hardware and software issues, working with vendor support as needed. Imaging, configuring, upgrading, and supporting all IT assets while maintaining an accurate inventory. Working within our Mobile Device Management system to maintain mobile assets. Assisting users with basic account-related requests using established procedures and escalation guidelines. Identify issues requiring advanced troubleshooting, security review, or system-level changes and escalate appropriately to Tier III or Systems staff. Actively participate in IT projects by tracking assigned tasks, maintaining accurate status updates, and following established project management processes. Other duties as assigned by the VP of IT Help Desk Technician Qualifications and Requirements: High school or equivalent (Required) Help desk: 1 year (Required) Windows: 1 year (Required) Industry-related college degrees or certifications (CompTIA, Microsoft) are a plus but not required Experience supporting Microsoft Windows, Office, and Active Directory. Experience with Office 365, Azure and Apple technology is a plus. Experience troubleshooting basic network, software, and printing problems. Experience with computer repair and hardware replacement. This role requires a high degree of organization, attention to detail, and proactive communication to manage multiple onboarding timelines, ensure accuracy across systems, and keep stakeholders informed. Physical Requirements : Lift up to 30 lb. of computer and A/V equipment. Crawl under or around furniture to repair/install equipment. Will spend prolonged periods of time sitting at a desk and working on a computer. Occasional standing and walking are required Frequent use of hands to finger, handle, or feel objects is a key requirement, along with manipulating tools and office equipment like computers and telephones. Work Environment: On-site in office, and service room setting. Job Type: Full-time Salary: $20-25/hour Schedule: Day shift Monday to Friday Work Location: Hybrid in Sparks, MD Healing Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Job Description Job Title: IT Support Team Lead - End User Ops Period: 09/15/2024 to 09/15/2025 - potential for extension Hours/Week: 40 hours Rate: $85/hour Contract Type: W2 only Scope of Services: The IT Support Team Lead - End User Ops will be responsible for leading and supporting the local IT team in providing comprehensive IT service desk and deskside support. This role involves overseeing technical end-user support operations, driving service and process improvements, and ensuring high levels of user satisfaction and operational efficiency. Role, Responsibilities, and Deliverables: Lead and support the local IT team in providing IT service desk and deskside support, ensuring efficient and effective technical end-user assistance. Identify opportunities for continuous service and process improvement initiatives related to enhancing the end-user experience. Manage, measure, and report on key performance indicators (KPIs), including user satisfaction and operational service level agreements (SLAs). Coordinate and deliver technical support for long-standing issues impacting the end-user experience, ensuring timely resolution and minimal disruption. Work closely with business teams on escalations, coordinating actions with other IT teams, and providing regular updates to senior leadership. Develop and maintain strong relationships with end-users, stakeholders, and IT teams to facilitate smooth communication and collaboration. Implement best practices for IT support processes, ensuring adherence to industry standards and organizational policies. Provide mentorship and guidance to IT support staff, fostering a culture of continuous learning and professional development. Education & Experience: Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Minimum of 5 years of experience in IT support, with at least 2 years in a leadership or supervisory role. Extensive experience in providing IT service desk and deskside support, including troubleshooting hardware, software, and network issues. Proven track record of driving service and process improvement initiatives in an IT support environment. Strong understanding of ITIL framework and best practices for IT service management. Excellent communication, interpersonal, and leadership skills, with the ability to work effectively with diverse teams and stakeholders. Proficiency in using IT support tools and systems, such as ticketing systems, remote support tools, and knowledge management systems. Ability to analyze data, generate reports, and present findings to senior leadership. Certification in ITIL, CompTIA A+, or related fields is highly desirable. Skills: Strong leadership and team management abilities Advanced problem-solving and analytical skills Proficiency in IT support tools and systems Excellent communication and interpersonal skills Ability to drive service and process improvement initiatives Strong understanding of ITIL framework and best practices Experience with managing KPIs and SLAs Ability to work effectively under pressure and meet deadlines High level of integrity and professionalism in handling sensitive information

We are seeking a knowledgeable and service-oriented Training & Technical Support Specialist to support our employees by delivering high-quality systems training and providing day-to-day Help Desk support. This role is ideal for someone with law firm or legal industry experience who understands the fast-paced, deadline-driven nature of a legal environment. #LATResponsibilities: Training & Onboarding Deliver onboarding and ongoing training for new hires and existing employees on firm systems, software, and technology tools Develop and maintain training materials, user guides, and documentation Conduct in-person and virtual training sessions for attorneys, paralegals, and support staff Customize training approaches based on role, department, and experience level Partner with HR and IT to support employee onboarding and system rollouts Technical Support / Help Desk Provide Tier 1-2 Help Desk support for hardware, software, and application issues Troubleshoot and resolve technical issues in a timely and professional manner Support legal-specific applications such as document management systems, timekeeping, billing, and case management software Escalate complex issues to senior IT staff or vendors as needed Track, document, and manage support requests using a ticketing system Systems & Process Support Assist with software updates, upgrades, and new system implementations Identify recurring issues and recommend process or training improvements Ensure adherence to firm policies, security standards, and confidentiality requirements $70,000 - $85,000 a year

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Deskside Support Representative Distributed Client Services Location: LINTHICUM,MD 21090 Duration: 12 months with possible extension should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors. Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. Candidates should have valid driver's license and reliable transportation to travel to various local sites(on request only if client wants ) Qualifications share your resume asap Additional Information For more information, Please contact shubham 973-295-459*5

Responsibilities & Qualifications RESPONSIBILITIES The Tier 2/3 Mission IT Support Analyst will resolve mission-impacting IT incidents and support escalated O&M issues across ODNI systems. Core responsibilities include: Provide escalated troubleshooting of system, network, and user-facing incidents in classified environments. Triage and resolve ServiceNow tickets; escalate as needed to Tier 4. Perform patching, account management, endpoint diagnostics, and infrastructure monitoring. Document recurring incidents and contribute to SOP and knowledge base development. Collaborate with engineers and program leadership to maintain high system availability and mission readiness. REQUIRED QUALIFICATIONS Active TS/SCI clearance with CI Polygraph. Associate or Bachelor's degree in IT or related discipline; additional experience may be substituted 2+ years of Tier 2/3 support in a DoD/IC environment. Experience with Windows/Linux troubleshooting and ticketing platforms (ServiceNow, Remedy). Familiarity with networking, user access issues, and security hygiene. Strong communication and customer service skills. PREFERRED QUALIFICATIONS ITIL v4 or DoD 8570 IAT Level I certification. Experience supporting ODNI or NSA service desks. Familiarity with automated monitoring platforms (Splunk, SolarWinds). Hands-on experience supporting agile product teams or secure cloud environments. Overview We are seeking a Tier 2/3 Mission IT Support Analyst to support the Office of the Director of National Intelligence (ODNI) as part of a dynamic, mission-driven team. This Analyst will play a key role in designing, delivering, and supporting secure, agile solutions that enable ODNI to execute its intelligence integration and national security mission. This position offers the opportunity to work across classified environments, contribute to enterprise transformation, and help implement next-generation capabilities aligned with ODNI's modernization priorities. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Bethesda, MD. Occasional travel within the National Capital Region (NCR) Type of environment: Varies Noise level: Low Work schedule: “Normal work hours” constitute on average 8 hours a day, 40 hours per week (excluding breaks and meal periods) within standard operational hours occurring 0600-1800, Monday-Friday, excluding Federal holidays. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE U.S. Citizenship Active TS/SCI clearance with CI Polygraph OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. WAGE INFORMATION Target salary range: $93,000.00 - $100,000.00. The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.

Responsibilities & Qualifications RESPONSIBILITIES The Tier 2/3 Mission IT Support Analyst will resolve mission-impacting IT incidents and support escalated O&M issues across ODNI systems. Core responsibilities include: Provide escalated troubleshooting of system, network, and user-facing incidents in classified environments. Triage and resolve ServiceNow tickets; escalate as needed to Tier 4. Perform patching, account management, endpoint diagnostics, and infrastructure monitoring. Document recurring incidents and contribute to SOP and knowledge base development. Collaborate with engineers and program leadership to maintain high system availability and mission readiness. REQUIRED QUALIFICATIONS Active TS/SCI clearance with CI Polygraph. Associate or Bachelor's degree in IT or related discipline; additional experience may be substituted 2+ years of Tier 2/3 support in a DoD/IC environment. Experience with Windows/Linux troubleshooting and ticketing platforms (ServiceNow, Remedy). Familiarity with networking, user access issues, and security hygiene. Strong communication and customer service skills. PREFERRED QUALIFICATIONS ITIL v4 or DoD 8570 IAT Level I certification. Experience supporting ODNI or NSA service desks. Familiarity with automated monitoring platforms (Splunk, SolarWinds). Hands-on experience supporting agile product teams or secure cloud environments. Overview We are seeking a Tier 2/3 Mission IT Support Analyst to support the Office of the Director of National Intelligence (ODNI) as part of a dynamic, mission-driven team. This Analyst will play a key role in designing, delivering, and supporting secure, agile solutions that enable ODNI to execute its intelligence integration and national security mission. This position offers the opportunity to work across classified environments, contribute to enterprise transformation, and help implement next-generation capabilities aligned with ODNI's modernization priorities. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Bethesda, MD. Occasional travel within the National Capital Region (NCR) Type of environment: Varies Noise level: Low Work schedule: “Normal work hours” constitute on average 8 hours a day, 40 hours per week (excluding breaks and meal periods) within standard operational hours occurring 0600-1800, Monday-Friday, excluding Federal holidays. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE U.S. Citizenship Active TS/SCI clearance with CI Polygraph OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. WAGE INFORMATION Target salary range: $93,000.00 - $100,000.00. The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Greenberg-Larraby, Inc. (GLI) is seeking a skilled Biomedical Technician / Equipment Support Specialist specializing in Medical Device Cybersecurity to join our team. In this vital position, you will be responsible for ensuring the safety and security of medical devices within healthcare settings, safeguarding patient data, and preventing cybersecurity threats. This position is contingent upon award. Apply now for immediate consideration. Your key responsibilities will include monitoring medical device networks, conducting vulnerability assessments, and implementing security measures to protect sensitive healthcare technology. You will also work closely with clinical staff and IT professionals to provide technical support and training related to medical device cybersecurity protocols and procedures. At GLI, we pride ourselves on fostering a collaborative work environment that encourages continuous learning and professional development. Ideal candidates will possess a background in biomedical engineering or technology, with a focus on cybersecurity within healthcare. U.S. Citizenship is required for this position, along with a Bachelor's degree in a relevant field and experience working with medical devices. Requirements Key Responsibilities: Monitor and manage security protocols for medical devices in clinical environments. Conduct vulnerability assessments and risk analyses of medical device networks. Collaborate with IT staff to develop and implement security strategies for protecting sensitive healthcare technologies. Provide technical support and training for healthcare personnel on medical device cybersecurity practices. Stay updated on industry trends and regulatory requirements regarding medical device security. Minimum Requirements: Bachelor's degree in Biomedical Engineering, Computer Science, or a related field. Experience working with medical devices and understanding of cybersecurity principles. Strong analytical skills and ability to assess risks related to medical technologies. Excellent communication skills to work collaboratively with clinical and technical teams. Associate degree (2-year) in Applied Science OR equivalent military technical training 3+ years of hospital or healthcare experience performing medical equipment maintenance At least 1 year of specialized experience in: Medical information systems Networking Demonstrated knowledge of: TCP/IP networking HL7, DICOM Network security concepts Experience troubleshooting networked medical devices, including: VLAN configuration IP addressing and subnetting Ability to read and interpret: Technical documentation Schematics Drawings Understanding of healthcare regulatory requirements and ISO standards U.S. Citizenship is required. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long-Term Disability Terms apply to Benefit Packages, depending on scope. Disclaimer: Greenberg & Larraby, Inc. will never send offer letters of employment unless a thorough interview process has taken place and all other internal processing has taken place. If you receive one from an outside party and is not from the URL of our firm *************************), please do not respond. If you have further questions, please reach out to your administrator. When you apply to our positions, upon our interest, a recruiter will call you directly and will pre-screen prior to an interview. Offers of employment are contingent upon a thorough interview process, background check, and security clearance adjudication processing as applicable. Thank you. We are an Equal Opportunity Employer.

Help Desk Technician II Clearance Level: Active Secret Security Clearance 3 Reasons Consulting is seeking a skilled Help Desk Technician II to provide onsite technical support at Walter Reed National Military Medical Center (WRNMMC). The ideal candidate brings strong troubleshooting expertise, customer service excellence, and hands-on experience with Microsoft Operating Systems in a DoD or government setting. In this role, you will help maintain and support WRNMMC's desktop computing environment to ensure uninterrupted service for both staff and patients. Join us in delivering meaningful IT support in a mission-critical healthcare environment. Services to be performed include, but are not limited to: • Provide first-line technical support to end-users via phone, email, and chat. • Troubleshoot and resolve software and hardware issues, escalating to Tier III or the Global Service Center (GSC) as needed. • Gain technical expertise in specific systems to support customer operations. • Maintain and repair PCs, laptops, printers, and peripherals. • Manage support tickets through ServiceNow and respond within SLA requirements. • Maintain SOPs and service catalogs for installations, configurations, and troubleshooting procedures. • Track and maintain government asset inventory accurately. • Provide user feedback to improve the IT environment and enhance customer satisfaction. • Adhere to WRNMMC's training requirements and facility protocols. • Collaborate with team leads and participate in team functions. • Train, orient, and assist in evaluating new staff. • Ensure workspace cleanliness and follow infection control standards. • Gain proficiency with systems such as ServiceNow, DMHRSi, and clinical and business applications. • Maintain DMHRSi access and complete bi-weekly workload documentation. Required Education and Experience: • Bachelor's degree preferred or equivalent technical experience. • Minimum of four (4) years of technical support experience, including work in Microsoft environments. • Strong understanding of Microsoft Operating Systems in DoD or government settings. • Proven skills in hardware and software troubleshooting in high-pressure environments. • Demonstrated ability to deliver excellent customer service. Required Certification(s): • DoD 8570 IAT Level II Certification. • Security+ CE. Clearance Level: Active Secret Security Clearance (Required) Benefits at 3 Reasons Consulting: At 3 Reasons Consulting, we are committed to supporting the well-being of our team with a comprehensive benefits package that includes both company-paid and shared-cost options. Our benefits are designed to enhance your health, financial security, and work-life balance to help you thrive personally and professionally as a valued member of our team. Company-Paid Benefits: Short/Long Term Disability Basic Life Insurance Direct Payroll Deposit Leave Accrual Holidays 401(k) Match Employee / Company Shared Benefits: Additional (Voluntary) Life Insurance 401(k) Medical Coverage Dental Coverage Vision Care Plan Flexible Spending Account Plan An Equal Opportunity Employer 3 Reasons Consulting is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment and hold all 3 Reasons employees accountable to protect this mission. We do not discriminate on the basis of race, color, gender, religion, national origin, sexual orientation, age, marital status, veteran status, military status, disability status, or any other characteristic protected by federal, state, or local law. All applicants will receive consideration for employment without regard to protected bases.

Job Description Job Title: IT Helpdesk Technician Reports To: IT Manager Join us in powering the future of pharmacy cost containment! Expion Health has an exciting opportunity for a IT Helpdesk Technician in our North Bethesda, Maryland office. Our team is continuously expanding the boundaries of the healthcare industry through innovations that intersect data and technology and amplifies human intelligence to result in better outcomes. We need people like you to join in our commitment to drive pure exponential value for our clients and partners. Are you up for the challenge? Position Summary The IT Helpdesk Technician is a key member of the IT support team, providing in-person technical assistance at Expion Health's Maryland office while also supporting remote employees across the organization. This role ensures timely resolution of hardware, software, and network-related issues, maintaining a high standard of customer service. The technician serves as the first point of contact for support requests, managing incidents through the ticketing system, diagnosing technical problems, and escalating complex issues when necessary. Competencies Deliver & Execute (50%) - Demonstrates reliability and ownership in resolving technical issues efficiently and accurately. Prioritizes tasks based on urgency and impact, follows through on commitments, and ensures timely closure of support requests. Maintains focus under pressure, adapts to changing priorities, and consistently delivers high-quality service that supports operational continuity and user satisfaction. Learn & Grow (25%) - Actively seeks opportunities to expand technical knowledge and improve support skills. Embraces feedback, adapts to new technologies, and stays current with industry trends. Demonstrates curiosity, initiative, and a commitment to continuous improvement in both individual performance and team contribution. Plan & Align (25%) - Effectively organizes tasks and resources to meet service expectations and team goals. Anticipates support needs, prioritizes workload, and coordinates with stakeholders to ensure alignment with IT processes and business objectives. Maintains clarity in execution while adapting to shifting priorities and user demands. Essential Functions Provide technical support to onsite and remote employees Support the operations of onsite technical equipment including but not limited to monitors, televisions, tablets, printers Respond to user inquiries via phone, email, or ticketing system in a timely and professional manner Diagnose and troubleshoot hardware, software, and network issues Provide step-by-step technical assistance and guidance to users Escalate complex issues to higher-level support teams when necessary Document issues and resolutions in the helpdesk system Maintain inventory of IT equipment and ensure proper tracking Assist with onboarding and offboarding of employees, including account provisioning, device setup, device distribution, account de-provisioning, device retrieval, and device re-deployment Install, configure, and maintain computer systems and applications Perform other duties as assigned to support the IT department and organizational needs Required Expertise Associate's degree in Information Technology or related field (or equivalent experience) 1-3 years of experience in a helpdesk or technical support role Proficiency in Windows 11 and MacOS environments Familiarity with Office 365, Smartsheet, and Salesforce Basic understanding of networking concepts (TCP/IP, DNS, DHCP) Experience working with ticketing systems Strong analytical and troubleshooting skills Excellent verbal and written communication abilities Ability to work independently and collaboratively in a hybrid work environment Preferred Skills Experience supporting hybrid work environments and remote collaboration tools Familiarity with IT asset management platforms and inventory tracking systems Knowledge of Active Directory, Azure AD, and identity management tools Experience with mobile device management (MDM) solutions Understanding of cybersecurity best practices and endpoint protection tools Ability to create and maintain technical documentation and user guides Strong customer service orientation and ability to communicate with non-technical users Experience with onboarding/offboarding processes in a corporate IT setting What It's Like to Work with Us Expion Health has been challenging the industry status quo for over 30 years, leading with ground-breaking innovation in a wide variety of healthcare solutions. Embracing the latest opportunities that technology can offer within a rapidly evolving industry, we provide exceptional service, technology, and product innovation to meet greater challenges in pharmacy cost management. While this position is based in our Maryland office, Expion Health supports a distributed workforce across the continental United States. Our connected culture includes regular town halls, one-on-one meetings with executive leadership, educational forums, and social clubs, ensuring that in-office and remote team members stay engaged, informed, and supported. We offer comprehensive benefits package which includes the following: Medical, dental, and vision insurance Short- and long-term disability Life insurance and AD&D Supplemental life insurance (Employee/Spouse/Child) Voluntary Accident, Critical Illness and Hospital Indemnity Insurance Healthcare and dependent care Flexible Spending Accounts Healthcare Savings Account 401(k) Savings and Investment Plan with company match Paid time off Phone and Internet allowance Expion Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are seeking a knowledgeable and service-oriented Training & Technical Support Specialist to support our employees by delivering high-quality systems training and providing day-to-day Help Desk support. This role is ideal for someone with law firm or legal industry experience who understands the fast-paced, deadline-driven nature of a legal environment.Responsibilities: Training & Onboarding Deliver onboarding and ongoing training for new hires and existing employees on firm systems, software, and technology tools Develop and maintain training materials, user guides, and documentation Conduct in-person and virtual training sessions for attorneys, paralegals, and support staff Customize training approaches based on role, department, and experience level Partner with HR and IT to support employee onboarding and system rollouts Technical Support / Help Desk Provide Tier 1-2 Help Desk support for hardware, software, and application issues Troubleshoot and resolve technical issues in a timely and professional manner Support legal-specific applications such as document management systems, timekeeping, billing, and case management software Escalate complex issues to senior IT staff or vendors as needed Track, document, and manage support requests using a ticketing system Systems & Process Support Assist with software updates, upgrades, and new system implementations Identify recurring issues and recommend process or training improvements Ensure adherence to firm policies, security standards, and confidentiality requirements

(a) Assist with the administrative services required to perform Windows server upgrades on all three Agile Servers located at the NWS ROC. (b) Provide the methods to obtain and assist in the installation of Agile patches and upgrades for Oracle Database, WebLogic, Java, and Agile components used on all three Agile Servers. (c) Provide guidance and the methods to perform any planned maintenance activities that may be required that are not already identified. (d) Provide guidance and assistance in improving the performance of all three Agile servers in the optimal use of Oracle and Agile capabilities. (e) Provide guidance and assistance in the configuration of Agile to authenticate to the existing Windows Active Directory and/or DOD CAC smart card. (f) Provide Service Desk Support to include: (1) Troubleshooting and incident reporting. Reports shall be in the form of: (a) Operational Server, Applications, OS upgrades/patching Tickets (b) Agile Application Issues and Mitigation/Resolution Tickets (2) Quarterly Reports that encompass significant issues and their resolutions (3) Final report covering all support provided and resolution of issues (g) Provide Agile server and associated application management training for NWS ROC IT&S personnel to include: (1) General overview of Agile Server Administration of PLM/PDM operations. (2) General industry overview of Agile, application and associated component troubleshooting procedures (best business case methods). (3) In-depth training on the maintenance and administrative management of core Oracle Agile applications (Database, WebLogic, Agile, Agile Viewer, and File Vault) including the application of patches and updates. (4) Training in the application of OS updates and upgrades to include the basics of applying patches and determining application versions. (h) Provide Service and Log management activities and reporting. (i) Provide troubleshooting assistance and resolution of common administrative management problems. (j) Provide guidance and assist with scheduled and unscheduled Oracle Agile, applications, and database backups and restoral activities. .

Job DescriptionDescription: Founded in 2009, RSC2, Inc. is a Small Business Administration (SBA) Certified HUBZone Professional Services company headquartered in Baltimore, Maryland. RSC2 provides breakthrough expertise, support services, and technologies to make operations, programs and systems of record perform better. Our professional staff is trained to provide world-class services to all types of customers. We uphold the integrity and quality of our work so you can expect only the best from us. RSC2 is currently looking for an IT Technical Support Specialist to join our growing team in Aberdeen to support the newly awarded SAI contract! Responsibilities: Provides subject matter expertise in IT support to an entire organization or major components of an organization. Develops business cases and performs knowledge management and information assurance. Provides expert analysis and evaluation of information technology matters, and recommendation, initiation and development of IT projects. Leads projects entailing the full scope of information systems management for the Command. Performs information technology tasks throughout the Command by reviewing, analyzing, and validating electronic business operation tools, implementing IT resources (hardware/software), website design, database development, and other business systems integration initiatives. Interfaces with higher headquarters, other Command sites, and business centers throughout the command to facilitate procurement information systems technology implementation within the Command. Assesses and implements IT policy to govern IT activities; provides IT policy guidance to management, staff, and customers; defining current and future business environments; conducting audits of IT programs and policies; developing business cases; and recommending enhancements to efficiency of IT systems through modification and application of emergent technologies. Duties require the rigorous application of information technology policies, principles, and practices in the delivering IT technical services throughout the Command. Serves as a Lead Information Management Officer and Telephone Control Officer to represent the organization's interest to service provider. Leads projects in knowledge management and business process design tasks. Requirements: Active TS clearance level. Bachelor's degree in computer science, information systems, engineering, business or related scientific or technical discipline. A minimum of ten (10) years related experience. Four (4) years of additional experience may be substituted for degree. Work Location: Aberdeen Proving Ground, MD Employment Type: Full-time, Salary-Exempt Benefits Package: We offer a top-tier benefits package which includes medical, dental, vision, PTO, employer matching retirement plan, and more! We are an equal opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you require a reasonable accommodation to participate in the application or interview process, please contact us at ***************. Salary at RSC2 is determined by various factors including but not limited to location, the particular combination of education, knowledge, skills, competencies, and experience as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $75,000 - $176,000 (annualized USD). The estimate displayed represents the typical total compensation range for this position.

IT Support SpecialistLOCATIONAnnapolis Junction, MD 20701CLEARANCETS/SCI Full Poly (Please note this position requires full U.S. Citizenship) KEY SUMMARYAre you passionate about technology and driven to solve challenges? We are seeking an IT Support Specialist to join our dynamic team and play a critical role in ensuring seamless technology operations. In this position, you will provide hands-on support to end-users, troubleshoot technical issues, and contribute to maintaining a secure and efficient IT environment. If you have a knack for problem-solving, a customer-first attitude, and a commitment to staying ahead in the ever-evolving world of technology, we'd love to hear from you! *** Please note that our job openings are dynamic and can open or close quickly (much faster than we can publish). If you do not see an opening you are looking for, know that we see almost all types of positons. We strive to keep our listings up to date, but please consider submitting your current resume. Our team will work with you to identify the most recent opportunities that align with your skillset and career goals. We look forward to you joining our family. *** SIMILAR CAREER TITLESHelp Desk Technician, Technical Support Analyst, Desktop Support Specialist, Systems Support Specialist, Network Support Technician, IT Technician, User Support Specialist, Application Support Analyst, Technical Support Specialist, IT Help Desk Analyst, IT Service Desk Specialist, etc.DEGREE (Level Desired) Bachelor's DegreeDEGREE (Focus) Information Technology, Computer Science, Network Administration, Cybersecurity, Information Systems, Computer Engineering, Software Development, Data Science, Systems Administration, Telecommunications, Cloud Computing, etc.ALTERNATE EXPERIENCEGeneral comment on degrees: Most contracts allow additional experience (4-5 years) in lieu of a Bachelor's Degree. Some contracts give 4-5 years experience credit for a Bachelor's Degree. Some contracts give 2 years experience credit for a Master's Degree. We will work with you to find the right fit.POSITION RESPONSIBILITIES Ability to troubleshoot hardware issues Strong communication skills Availability for flexible work hours Knowledge of common software Understanding of networking basics Ability to prioritize tasks REQUIRED SKILLS Proficiency with operating systems Familiarity with remote support tools Ability to document technical issues Strong problem-solving skills Basic scripting knowledge Proficiency in system configuration DESIRED SKILLS Knowledge of cybersecurity principles Experience with cloud platforms Ability to manage virtual environments Familiarity with DevOps practices Exposure to ITIL frameworks Knowledge of emerging technologies PLUG IN to CYMERTEK - And design your future... YOUR FOREVER CAREER STARTS HERE Are you looking for more than just a job? Join a company where employees are treated like family, and your career is built to last. We are a growing small business and a trusted federal contractor offering full scope consulting services in information technology, cybersecurity, and analyst workforce development. At our company, you come first. We're committed to creating an environment where you'll thrive professionally and personally. We provide meaningful, challenging work using cutting-edge technologies while investing in your growth and success. With direct access to company leadership, a laid-back and inclusive atmosphere, and exceptional work-life balance, you'll feel valued every day. We also believe in taking care of our family - both yours and ours. Our benefits are phenomenal, family-friendly, and designed with your well-being in mind. From employee and family events to career-long support, we create a community you'll never want to leave. Ready to make your next move the best one? Join us and experience the difference. BENEFITS Excellent Salaries Flexible Work Schedule Cafeteria Style Benefits 10% - 401k Matching (Vested Immediately) Additional 401k Profit Sharing 30 days Paid Leave/Holiday (No Use or Lose!) The day off for your birthday Medical/Dental/Vision - 100% employee coverage. ($1200 allowance - or a bonus) HSA/FSA AFLAC Long Term/Short Term Disability - 100% employee coverage. No cost to you. Life Insurance - 100% employee coverage. No cost to you. Additional Discretionary Life Insurance Paid Training No long, wordy reviews with tons of paperwork!!! Referral bonus program with recurring annual payments HOW TO APPLY Email us at ***************** or apply today: **************** Want to see what our employees think? Click here . EQUAL OPPORTUNITY EMPLOYER STATEMENT Cymertek is proud to be an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. We embrace and celebrate differences in our employees, recognizing that a diverse workforce enhances our creativity, innovation, and overall success. At Cymertek, employment decisions are made based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable laws. We believe in creating an environment where all individuals are treated with respect and dignity, and where opportunities for professional growth and advancement are accessible to everyone, regardless of background or identity.

Administrators and Supervisors IT Network Engineer Category 4 on the A & S Salary Scale, 12-month work year Salary Range: $84,059 - $134,381 Role Overview The Network Engineer provides technical direction and design expertise of all (LAN/WAN/WLAN) network infrastructures, including network requirements, planning and implementation of network services for buildings, systems, and users. Also performs network engineering-related duties with a primary focus on LAN/WAN/WLAN architecture and wired and wireless network administration. Minimum Requirements Four (4) year degree in information technology, computer science, computer engineering or related field, or equivalent certifications and technical experience. One or more Juniper, Cisco, Palo Alto, or other relevant networking certifications (JNCIA/JNCIS/CCNA/CCNP/PCNSE). Six (6) years of full-time experience configuring, implementing and troubleshooting routers, switches, access control lists, wireless access points, LAN, WAN, and WiFi networking protocols, firewalls, DNS, and DHCP, as well as extensive work experience in troubleshooting and maintaining the performance of WAN infrastructure and connectivity of client-server applications on a large scale multi-site enterprise IP network. Experience and ability to independently configure, implement and troubleshoot LAN/WAN/WLAN networks, long-range optical networks, and other network infrastructure. Minimum four (4) years of experience installing, troubleshooting, implementing, maintaining, and building configurations on routers, switches and load balancers. Experience with and ability to configure multicast and multicasting protocols (DM/SM) and link aggregation. Experience and broad knowledge of routing protocols, (RIP/OSPF/BGP), switch protocols, TCP/IP, Ethernet, QOS, VLANs, ACL's, DHCP, DNS, SNMP, IP addressing and subnetting, PoE, etc. Demonstrated experience with network management platforms, preferably Juniper Mist and Solarwinds Network Performance Monitor. Experience with, and broad knowledge of WIFI protocols 802.11a-b-g-n-ac-ax. Demonstrated experience in administrating, implementing, installing and troubleshooting enterprise wireless systems and access points (Aerohive/Extreme, Juniper/Mist, etc.) Demonstrated experience performing and analyzing network packet captures using packet analyzers such as Wireshark. Ability to work off-hours as needed/required. Experience with Cloud protocols. Demonstrated ability to work with minimal supervision. Demonstrated ability to independently, as well as with a team, and effectively complete work assignments and projects in a timely fashion. Capable of performing the essential functions of the position with or without reasonable accommodations. Preferred Qualifications Knowledge of storage environments and how it interrelates with networking infrastructure. Experience with load balancers such as Kemp LoadMaster or F5. Experience with VMware or other virtualization technologies, including VMware distributed switches and NSX. Experience in architecting and implementing high availability systems. Work experience in a K-12 educational setting. Familiarity with the WCPS policies, goals, and programs. Role Responsibilities Manage the day-to-day design and operations of all network connectivity, including Internet, LAN, WAN, and WLAN, and network infrastructure. This includes scheduling upgrades and maintenance activities so they minimally impact core business and instructional functions. Performs off-hour upgrades, installing patches, service packs, maintenance releases, troubleshooting, etc. Installs, configures, maintains, and troubleshoots all network resources, including telecommunications and network infrastructure, switches, routers, Layer 1-7 connectivity, multicast, network sub-systems, and network communication links. Creates, implements, and manages IP addressing, subnetting, and scopes. Performs project management responsibilities, including budgeting, RFP development, Disaster Recovery planning, etc. Implements and maintains network security in accordance with state, county, and internal requirements. Performs routine network audits and vulnerability assessments, verifies network security compliance. Performs multi-tiered incident, change management, problem resolution, and end-user support. Monitors faults, performance, and capacity issues; prepares remediation reports and documentation. Proactively researches, analyzes, identifies, and resolves trends of utilization or errors, and implements appropriate performance tuning and troubleshooting techniques. Continuously identifies opportunities for process and quality improvement and implements applicable technologies and/or process changes. Implement and configure highly available infrastructure, including design and test of fail-over services, fault tolerance, disaster recovery, load balancing, etc. Implement and configure systems management and proactive monitoring tools, troubleshoot and resolve identified telecommunication and network issues. Document all network designs, processes, and installation procedures. Interfaces with internal and external customers and vendors to determine communications infrastructure needs. Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. Remain current and competent by learning new technologies and obtaining certifications as requested by management and/or as identified by the employee and mutually agreed to by the supervisor. Manage and oversee Internet/communication bills, services, and maintenance agreements, manage purchasing of network infrastructure and related equipment, and open and work with TAC cases to resolve issues. Performs other duties as required. Environmental Factors and Physical/Mental Requirements The Environmental Factors and Physical/Mental demands represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required prolonged periods sitting at a desk and working on a computer and other office equipment. Must have the use of sensory skills to effectively communicate and interact with students, other faculty, staff, and parents as normally defined by the ability to see, read, talk, and hear. Maintain emotional control under stress. Ability to travel district-wide and state-wide if needed. Ability to work prolonged and irregular hours.

Salary: $145,000, based on education and experience Security Requirements: Active TS/SCI clearance with FS Poly Education and Experience: A bachelor's degree or advanced degree in computer science, information systems, engineering, or other related discipline plus at least 10 years of systems admin experience. A high school diploma or GED plus 14 years of systems admin experience would also be acceptable. Certifications: Must meet DoD Directive 8570 IAM Level 1 requirements (Security + at a minimum). Job Description: As Training Center / Lab Support System Administrator you will provide support required to operate and maintain all hardware and software in compliance with established policies required by the customer for their production and training networks, as well as responsible for establishing and maintaining user accounts and help desk functions for staff and students. Individual Capabilities/Experience Required: • Experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution; and providing support for implementation, troubleshooting and maintaining IT systems. Senior level experience is required as remote support is not authorized. • Experience managing system requirements and deriving requirements to ensure the delivery of production systems that are compatible with the defined system architecture(s) Department of Defense Architecture Framework (DoDAF), Service- oriented Architecture (SOA), Secure the Enterprise/Secure the Network (STE/STN). • Experience providing support for the dispatch system and hardware problems and remaining involved in the resolution process. • Experience optimizing system operations and resource utilization; performing system capacity analysis and planning; and developing and implementing solutions. • Experience building, configuring, monitoring, and maintaining virtual/storage environments, to include network security availability. • Experience providing support for the dispatch system and remaining involved in the resolution process. • Experience identifying and troubleshooting server security vulnerabilities and implementing security related software, hardware, backup, firewalls, and access controls to include universal two factor (U2F) authentication. • Experience supporting the design of systems, mission architecture and associated hardware. Individual Capabilities/Experience Desired: Experience with: Microsoft Server 2012 and 2016; VxRails; Dell EMC VxRail Enclave and Dell DP4400 (Data Protection Backup solution); Secure the Network (STN) Standards; Dell RAID Disk Arrays; CISCO & Dell Switch command line syntax including Netflow and Port Security; Domain Controller; DHCP servers; Kiwi Lo Server; ELK stack; New software and systems as the networks evolve.