Technical support engineer jobs in North Carolina

How to Maximize your opportunity to do rewarding work, your future leadership potential, and your career growth? Join an industry leader. [Become one, too!] Octapharma Plasma offers professional opportunities that make a meaningful difference. We enhance the lives of patients who need our life-saving medicines. We reward the donors who provide the plasma we collect to make them. And we inspire growth and development in the teams at our donation centers, offices, and labs. We invite you to do the same in this role: Network Engineer Onsite Charlotte, NC This Is What You'll Do: Plan, design, implement and manage network systems and their corresponding or associated software in a primarily Cisco environment, including firewalls, VoIP and unified communications, wireless, switching/routing and end-point protection while assuring system performance and Work with WAN provider, coordinate WAN activities, and manage communications vendor Assist in the documentation and implementation of best practices for network design and management, LAN switching, cable management, and fault detection and correction under the leadership of the Manager of Operations and Delivery. Monitor and maintain overall network/infrastructure health and performance. Perform network and Server administration Perform performance reporting and analysis on both Network and Windows server systems. Support integration of new businesses in both planning and field work. Provide augmentation for help desk Support Analysts in answering and resolving reported Tier One and Tier Two Is able to resolve most user reported infrastructure issues, but may require the assistance of Senior Engineers to resolve Tier 3 problems. If needed, work with the hardware/software vendor support for problem resolutions. Able to define advanced troubleshooting techniques to quickly isolate and resolve reported infrastructure issues, except those requiring advanced Network or Server skills. Support both a corporate office environment and a significant number of remote locations. Complete installation of all donor center, server, or network equipment or the installation of Understand the various networking principals including data center architecture, LAN configuration, WAN configurations using MPLS and VPN, QoS, VoIP etc. to support corporate office and remote locations. Provide technical thought leadership and evaluate different solutions/vendors/designs to determine the best solution for the business needs. Provide routine reporting and analysis of network information and performs root cause analysis of recurring problems. Develop performance and service level objectives under the direction of the Manager, IT Provide IT operations support, which may include: collecting and reporting performance data, outage data, review of error logs and backup logs, and other monitoring as assigned and can provide assessment of results and recommendations for improvement. Configure test environments on a continual basis. Control and maintain an up-to-date library of product releases, service packs, hot fixes, patches, Installs new equipment as it arrives. Place support calls with vendors as needed on new and existing equipment. Maintains all lab equipment - troubleshoots and repairs faulty equipment as needed whether it be hardware or software related. Assist in the scheduling of out of town assignments, on-call support, and off-hour change requirements. Assist in the implementation and documentation of best practices in infrastructure maintenance and support. This Is Who You Are: Strong leadership and organizational development skills Deep understanding of enterprise IT systems, software, and data management Expertise in infrastructure architecture and security governance Proficient in project and budget management Strong negotiating and vendor management capabilities Excellent written, verbal, and interpersonal communication skills Ability to present technical concepts in business-friendly language Self-motivated with exceptional problem-solving and analytical abilities Committed to delivering high-quality service and continuous improvement Knowledge of applicable data privacy, security, and compliance laws Collaborative, with a demonstrated ability to lead cross-functional teams This Is What It Takes: Bachelors Degree in Information Technology or related field of study, or equivalent industry Minimum of four (4) years experience performing Network support in a comparable Experience with Cisco router, switch, and VoIP installation and Demonstrated administration of Cisco Call Manager, Unity, and IOS. Knowledge of Cisco ASAs, ACLs, IDS and other security functions. Demonstrated participation in the on-call support schedules for Network and/or Knowledge of IP, OSI model, MPLS, Frame Relay, VLANs, VOiP, quality of service, as well as PC, and Server hardware. Ability to acquire an understanding of the needs and restrictions of a FDA, GxP Excellent verbal, written and interpersonal communications Experience in performing root cause analysis for service interruption recovery; create preventative measures on complex projects. Demonstrated flexibility to changing priorities. Will be required to work outside of Normal Business hours, primarily in the event of an emergency or implementation of new systems/upgrades which will need to be done after hours. On-call support that may involve night or weekend coverage as CCNA (Routing & Switching) certification required. CCNA (Voice) certification preferred. Do Satisfying Work. Earn Real Rewards and Benefits. We're widely known and respected for our benefits and for leadership that is supportive and hands-on. Formal training Outstanding plans for medical, dental, and vision insurance Health savings account (HSA) Employee assistance program (EAP) Wellness program 401 (k) retirement plan Paid time off Company-paid holidays Personal time More About Octapharma Plasma, Inc. With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch. Interested? Learn more online and apply now at: octapharmahiring.com And if you know someone else who'd be a great fit at Octapharma Plasma, Inc., please forward this posting along. INNER SATISFACTION. OUTSTANDING IMPACT.

ABOUT US: Ascensus Global, Inc. (formerly MultiLingual Solutions, Inc.) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 21 years of successful experience providing professional language services, foreign language and cultural training, and analysis support to a broad client base consisting of more than 40 U.S. military and intelligence customers, as well as over 2,000 civilian government, commercial and non-profit organizations in various fields. With ISO 9001:2015 and 17100:2015 certifications, AGI provides services in more than 100 languages, employing innovative technologies and methodologies and applying best practices from both the Government and commercial arenas to advance each customer's unique communication and operational objectives throughout the U.S. and across the globe. POSITION SUMMARY: AGI is seeking one (1) Technical and Resource Support Specialist in Fort Bragg, NC, to support a country-wide language training contract. The Technical/Resource Specialist is responsible for providing customer service, administrative support, and resource/facilities functions 100% of the time. *This contract is pending award. Requirements ESSENTIAL RESPONSIBILITIES: Provide customer service support (in person, via email or phone), which includes assisting customers in the selection and checkout of materials and orientation to the use of language facility equipment upon request from customers. Provide support to staff and instructors with such administrative functions to include but not limited to copying support, typing, duplication of classroom materials such as audio and video tapes, training aids and classroom set up and tear down, arranging supplies and training aid support. Schedule facilities and distance learning delivery to include monitoring the use of the computer lab/language lab. Control and maintain an extensive inventory of materials, publications and equipment. Generate reports on attendance, inventories and scheduling. Install and configure devices such as scanners, printers, and keyboards upon consultation with local network administrators. Provide expertise in Automated Visual (AV) technologies, general multi-media equipment, interactive whiteboards and touchscreens, language lab equipment, CD burners, scanners, satellite communications equipment, digital cameras and digital video cameras, video capture software and hardware utilities, and sound recording equipment and software. Provide generalized instruction on the operation and use of such equipment on an ad hoc basis. Provide expertise in the installation and use of office software, such as MS Office suite products, data management program, educational and foreign language software, particularly with the installation and use of foreign fonts. Review and test software packages for potential use in projects and operations and maintain up to date knowledge of computer technology and recommend upgrades and new equipment as necessary. Provide expertise with authoring software to include the ability to design screen pages for web-based lessons, develop and use templates, import audio and video media, create hyperlinks and linking sound files, edit technology aspects of lessons, create navigation tools and strategies, manipulate fonts and use font development software, and develop keyboard layouts for foreign fonts when necessary. Provide technical expertise to all staff, teachers, and students with computer/technology and language laboratory issues. Provide expertise in managing and maintaining a web site, using current HTML-based authoring tools. Configure and manage language learning telecommunications links comprised of satellite television broadcasts, teleconferencing, video conferencing, and Internet distance learning programs. SECURITY CLEARANCE: All personnel hired are required to possess and maintain a favorably adjudicated National Agency Check with Inquiries (NACI) investigation as a condition of employment. QUALIFICATIONS: U.S. citizenship. Minimum 1 year of technical and resource support experience. Familiarity with foreign languages and/or training. PREFERRED QUALIFICATIONS: Experience supporting a language training contract. 3 years of technical and resource support experience. WORK ENVIRONMENT: 8-hour shifts. PAY RANGE: Pay Range: $75,000 - $85,000 Ascensus Global Inc. (AGI) pay range and level are general guidelines for this job. Several factors, including education, geographic location, contract labor categories, experience, knowledge, skills, and abilities, or market data, determine the final salary. BENEFITS: Our benefits package includes health and welfare options (medical, dental, vision, and health savings account), short and long-term disability, company-paid life insurance, additional voluntary coverage, a 401(k) plan with company match, paid time off, and holiday pay. AGI is committed to equal employment opportunity without regard to race, color, ethnicity, national origin, sex, pregnancy, marital status, sexual orientation, gender identity, age, religion, disability, military/veteran status, or any other characteristic or condition protected by federal, state, or local laws. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination regardless of their physical/mental disability or veteran status.

Must be authorized to work in the U.S. This is a full-time, direct hire position: Monday - Friday, 10:00 PM - 7:00 AM (EST) Accepting applicants in the following states: CA, CT, FL, GA, IL, MA, MN, NC, NE, NH, NJ, NY, PA, OH, RI, SC, TX, UT, VA Remote/WFH employees must have a reliable internet connection and must work in an environment free of noise and distraction. The pay for this position will range from *24.28/hour to 35.41/hour, depending on experience, qualifications, and location. * Compensation Disclaimer: The pay range listed for this position is based on market data across various U.S. locations and reflects the company's good faith estimate of what it reasonably expects to pay. Actual compensation may vary depending on geographic location, relevant experience, and other job-related factors. This range also accounts for potential growth and progression within the role. Final compensation will be determined after a successful interview process and may be discussed in more detail during later stages. The Company: Make an Impact & Unleash Your Potential: * We empower businesses to thrive in a connected world by providing innovative, secure, and reliable IT solutions and cyber security services. Immerse yourself in cutting-edge technologies, collaborate with highly talented individuals, and elevate your future. We Live Up to Our Values: * Take initiative, professional growth is what you make of it. * Teamwork, collaboration, sharing of knowledge; it's what we do. * Be heard, be respected, be supported; leadership is in it for you. * We accomplish extraordinary results through determination and commitment. * Customer satisfaction is at the center of what we do; we only succeed when our customers succeed. Benefits for a Balanced You (US Employees): * Insurance Coverage You Can Depend On: Health, Dental, Vision, Life/AD&D, Long-Term Disability, Accident, Hospital Indemnity, Critical Illness * Paid Time Off (Vacation, Holidays, and a day off for your birthday!) * 401k Retirement Plan with Company Match * Peer-to-Peer Recognition * Learning and Development * Pet Insurance * Fun On and Off-Site Events * Referral Bonus Program * Employee Assistance Program The Opportunity: Internal Title: Technical Support Analyst, Tier II The primary responsibilities for this position are handling second level support in Managed Services team. Respond, troubleshoot, generate and update service cases for BCS365 clients. The technology includes but is not limited to enterprise Desktops Systems, Collaboration Tools, Cloud Applications, Cloud Security, AD Services and Network Components. Essential Duties and Responsibilities * Provide Information Technology Support (ITS) relating to desktop technical issues involving Microsoft's core business applications, operating systems for PC (Windows 7+), MAC (OS X) and peripherals. * Function as the first point of contact to the customer for all types of service requests. * Required to be on Phone Support when not actively working a case. * Process service requests as they arrive through direct customer call or other communication vehicle. This includes but not limited to: * Create new cases in ticketing system: Obtain and evaluate all relevant information for service issues and requests, according to procedures. * Self-Assign incoming cases by identifying and investigating users' questions and problems and providing immediate solutions when applicable. * Escalate client support cases that cannot be remedied quickly to appropriate resource following the escalation process and procedures. * Responsible for entering time and all work with proper updates in ticketing system as it occurs. * Apply technical knowledge to quickly resolve end user related opportunities such as password resets for the various applications supported. * Addressing email related issues (i.e., creation of distribution lists, shared mailboxes, etc.) * Addressing phone related issues (Apple and Android) via Intune or other MDM. * Administering security group permissions on files shares, SharePoint and other applications per policy. * Troubleshoot network connectivity, printer issues, and collaboration applications. * Responsible for technical break/fix support for all ITS Systems currently deployed in production. * Interface and maintain effective communication with business users and other ITS team members when analyzing, updating and resolving cases. * Responsible for administration, maintenance and second level support of back-end global ITS systems. * Author and maintain technical documentation on system support models, common issues and solutions, as well as self-service documentation for end users to reference in the ITS Knowledge Base. * Identification of opportunities for continuous improvement of systems in production. * Communication with customers as required: keeping them informed properly in ticketing system of incident or request progress and notifying them of impending changes base on client's SLA. * Maintain acceptable KPI's levels to meet expectations. * Collaborate with Dispatchers and Help Desk Manager to ensure requests are routed to the proper resource to be resolved quickly and efficiently. * Data entry may be required for new and active clients on Ticketing system. * Identify proactive ways to reduce the number of issues and support calls in the environment (reduction in quality, interruption or failure of an ITS service). * Onsite work at client locations will be required as needed. * Other duties as assigned. Customer Focus * Demonstrate exceptional customer service skills to exceed customers' expectations and to minimize escalations by taking ownership of customer reported issues. * Illustrated diplomacy, tactfulness and empathy when dealing with customers. * Exemplified ability to defuse escalations and high-tension situations. * Well-developed ability to appease customers experiencing service outages and difficulties. * Ability to listen actively and ask clarifying questions to seek understanding. * Experience going above and beyond the duty to delight customers. * Must have a genuine drive for customer satisfaction and retention. Required Professional IT Certifications and Experience * Education: Bachelor's degree in computer science or related field * IT Experience: 4 years minimum * Previous MSP experience, or experience supporting external customer base * Must have O365 Admin, Azure (AAD) and On-Prem AD experience * Familiar with Group policy and Conditional access policy (CA) * Experience with ServiceNow and Automate RMM * Advanced understanding of operating systems (Windows 10 or higher and MAC OS X), printing systems, network topology and infrastructure terminology * Required Certifications: One or more of the following: CompTIA or A+, Network+, Microsoft MCP, MS 900, AZ 900 * Preferred Certifications: MS 102, AZ 104 or CCNA * Continually advancing your knowledge base through certification courses Decision making and Self-Management * Interface and maintain effective communication with business users and other ITS team members when analyzing, updating and resolving cases. * Skills in troubleshooting, solving problems and root cause analysis. * Excellent organizational and time management skills. * Capability to manage own workload while meeting team goals and business needs of the company. * Proven aptitude to work well in a team or independently with minimum supervision. * Desire and capability to work and make timely decisions in a rapidly changing and uncertain environment. Troubleshooting * Ability to troubleshoot complex problems, analyze root causes and educate customers to perform troubleshooting. * Broad knowledge to assist customers with troubleshooting customer equipment (CPE, computers), inside wiring (IW) and using their products and services. BCS365 is an Equal Opportunity Employer. We consider applicants for all positions without discrimination based on race, color, religion, creed, gender, national origin, sexual orientation, age marital or veteran status, disability, or any other legally protected status. Please Note: BCS365 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Preferred Years Experience, Skills, Training, Education Experience with Perl, Cheetah Python, XML programming Experience with Linux (sys admin, file permissions, firewall settings, postgres) Experience with AI, machine learning, Rest API , docker Ability to work independently Organized and self motivated Work Schedule 20-30/hrs per week

About the Team: The Global Meraki Escalations and Product Specialist Group is part of the Catalyst and Meraki CEAD (Customer Escalations Adoption and Deployment) Engineering organization. This group's primary responsibility is to handle Customer Escalations and triage Customer Facing Defects. They work closely with Meraki Support, Platform and Product Engineering and Product Management organizations to deliver top class Customer and Support Experience. As a People Leader within the Meraki Escalations Engineering organization, the desired candidate will: + Oversee the work of Escalation Engineers and Product Specialists within the Meraki Dashboard product domain. + Take accountability for driving customer escalations (Executive Escalations) through to resolution and closure. + Handle difficult conversations with customers and key stakeholders confidently and professionally during escalations. + Partner closely with regional and technology counterparts to deliver operational excellence for customers, partners, and internal teams. + Drive high-quality standards for Customer Found Defect (CFD) triage and issue scoping. + Monitor key performance indicators and quality measures for escalations and CFDs. + Collaborate cross-functionally with Development Engineering, Product Management, Sales, and Support teams with a strong closed-loop mindset. + Provide thought leadership on serviceability, support readiness, documentation, process, and training. + Guide and support team members in professional development, performance management, and career progression. + Communicate effectively to ensure the team remains informed of company, organization, and team priorities. + Lead and participate in team rituals including team meetings, 1:1 syncs, and group/product-specific sessions. + Maintain a positive outlook and leadership presence in a fast-paced, dynamic environment. + Advocate for AI and automation to enhance products, services, and operational efficiency. Required Experience/ Knowledge/ Skills: + 10+ years of overall experience in IT Services/ Engineering organizations with global presence, with 7+ years as a People Leader. + University Degree in IT or a related major. + Strong working knowledge of IT Networking products, backend infrastructure (Cloud & On-Prem) and their application towards delivering business outcomes. + Demonstrates a solid understanding of the Meraki Dashboard and product portfolio. **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Pureflow IT Specialist About Our Organization: With over 40 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture. About the Position: The IT Specialist at Pureflow Inc. will provide technical support to Pureflow employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation. Maintain a service-minded attitude when managing ticket priority as IT issues arise. Job responsibilities are expected to include, but not be limited to, the following: Configure equipment and host onboarding for new users Troubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc. Remote support for users in external branch locations Manage VoIP phone system equipment and directory Sustain company network connectivity and security Assign software licenses and support installation of various applications Maintain IT files on the server and online in the cloud Schedule server updates, backups, and retrieve backups when needed Update IT equipment and software with new firmware, drivers, etc. Develop documentation, including SOPs and work instructions Work with vendors to order or recycle equipment (phones, PCs, peripherals, etc.) Assist with AV resources (conference rooms and Teams meetings) Adhere to company SLAs and is available during IT emergencies Available to work during non-standard hours for planned updates Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed. Strive for security and confidentiality in all IT functions with a Zero Trust mindset. Qualifications: 1-2 years of experience in the enterprise computer service field An Associate degree or Technical certification in the computer service field Previous experience in a Windows network environment Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central Perks: Competitive base salary Comprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more $1-for-$1 401(k) match up to 4% after 1-year of service 9 Company-paid holidays Generous personal time off that increases with tenure Education assistance Employee referral bonus program Ongoing training and development by internal and external industry experts Working Conditions: Usual office working conditions. The regular hours for this position are Monday through Friday, 8:00am - 5:00pm Additional hours may be required depending on project load. P ureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions. Please visit our website at ******************* for additional information and to apply online.

The Help Desk Technician is the first point of contact for all IT-related inquiries and issues. This role is crucial in providing excellent customer service and technical support to our internal customers. The ideal candidate will be a highly motivated, customer-focused individual with a strong desire to learn and contribute to a positive customer experience. This is an on-site position based in Charlotte, NC, requiring daily attendance. Key Responsibilities: Provide first-line technical support to end-customers via phone, tickets, and in-person for hardware, software, and network-related issues. Log, prioritize, and track all support requests in the IT Service Management (ITSM) system. Diagnose and resolve common technical problems, including password resets, software installations, printer issues, and basic network connectivity. Escalate complex or unresolved issues to Level 2 technicians or other appropriate IT teams with clear and detailed documentation. Perform basic troubleshooting of VoIP phones and other communication tools. Guide customers through self-help solutions and best practices for common IT issues. Contribute to the creation and maintenance of knowledge base articles and support documentation. Adhere to IT policies, procedures, and security best practices. Maintain a high level of customer satisfaction through professional and courteous interactions. Qualifications: High school diploma or GED required. Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. 0-2 years of experience in a help desk, technical support, or customer service role. Basic understanding of computer hardware components (desktops, laptops, printers). Familiarity with Windows operating systems (Windows 10/11) and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). Basic knowledge of network concepts (TCP/IP, Wi-Fi). Excellent verbal and written communication skills. Strong problem-solving and analytical abilities. Exceptional customer service skills with a patient and empathetic approach. Ability to work independently and as part of a team in a fast-paced environment. Ability to lift and move computer equipment up to 25 pounds. Must be able to work on-site in our Charlotte, NC office 5 days a week. Preferred Qualifications: CompTIA A+ certification or equivalent. Experience with an IT Service Management (ITSM) system (Manage Engine Service Desk Plus). Familiarity with Active Directory for user and computer management. Basic understanding of mobile device support (iOS/Android).

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world. Eli Lilly RTP is a new state of the art Parenteral, Device Assembly, and Packaging Facility in Raleigh-Durham North Carolina. This is an exciting opportunity to be part of Team Lilly and work with the latest formulation, isolator, and visual inspection technology. The Quality Assurance Floor Support Specialist works as a member of the QA Floor Support team and reports to the QA Floor Support Supervisor. Responsibilities include providing QA oversight to GMP operations in the Parenteral equipment preparation, formulation, filling, and visual inspection areas. The QA Floor Support Specialist oversees production functions to achieve site goals while providing Quality oversight and ensuring compliance. Job Responsibilities: Responsible for adhering to safety rules and maintaining a safe work environment for both ones-self and others by supporting HSE corporate and site goals. Responsible for ensuring training is completed and remains in compliance. Communicates with Quality Specialist Lead and QA Floor Support Supervisor on quality and operational issues. Ensures adherence and understanding of good documentation practices and compliance with applicable procedures for both Operations and Support personnel. Advise Operations and support personnel on quality matters, while driving the site Quality culture. Ensures regular presence in assigned parenteral areas to monitor aseptic behaviors, GMP programs and quality systems. Reviews and approves GMP documentation in support of daily operations such as: electronic batch record logs, paper logbooks, cleaning, and procedures versus performance. Performs daily documented Quality Checks. Perform sample collection, inspection, and delivery of samples to storage location and/or laboratory. Troubleshoot and provide QA systems support to reconcile issues in systems, such as, inventory control systems (SAP), laboratory LIMS system (Darwin) and other systems as required (TrackWise. PMX). Participate in self-led inspections and provide support during internal / external regulatory inspections. Ability to work cross functionally and work collaboratively with all levels of the organization. Basic Requirements: High School Diploma or equivalent Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position. Completion of Post Offer Exam or Completion of Work Simulation if applicable. Ability to work overtime, as requested. Additional Preferences: Demonstrated strong oral and written communication and interpersonal skills. Bachelor's degree in a science, engineering, computer, or pharmaceutical related field of study, preferred. Demonstrated knowledge and understanding of pharmaceutical process and Quality Systems. Knowledgeable with inventory management systems and deviations systems, (i.e. SAP, TrackWise, etc.) Previous work with combination products or devices with experience with US/EU regulations and notified bodies. Previous experience in GMP production environments. Previous facility or area start up experience. Knowledge of Validation / Qualification activities. Demonstrated decision making and problem-solving skills. Strong attention to detail Proven ability to work independently or as part of a team to resolve issues. Additional Information: Night shift: The position will support a 24/7 operation, working a rotating twelve (12) hour day shift schedule. During the onboarding phase, role will work eight (8) hours Monday-Friday day shift, then transition to the rotating twelve (12) hour day shift stated above upon approval from Supervision. Applicant may work in various areas within the DAP and Warehouse buildings. Mobility requirements should be considered when applying for this position. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (******************************************************** for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is $18.02 - $38.61 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. #WeAreLilly

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Title/ Designation: Lead Desktop Support Special Duration of Contract: 1 Year + Extendable Interview Type: In Person Only Location: Wilson, NC 27895 Qualifications Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installing and imaging new computers and loading appropriate software for customers Installing local and network printers and other peripherals and configuration of same Migrating data and user profiles Documenting process and procedures related to technical field support activities Additional Information Thanks and Regards, Amrita Sharma 408 766 0000 EXT. 426 amrita.s@)360itpro.com

Software Specialists is a company with extensive consulting experience in the Information Technology Industry. Incorporated in the state of Pennsylvania in 1998, we bring over a decade of experience in providing IT talent to Fortune 1000 companies. As a trusted partner, Software Specialists provides consulting solutions for our Clients that are not only flexible, but minimize risk while maximizing results and meeting their business goals. Recruiting and retaining the highest caliber resources ensures our consultants are capable of creating systems that our Clients can build upon to make their organizations more robust, agile and equipped for future shifts in the I.T. and global business world. Job Description Production Support 2 IT Private Banking is the information technology partner of the Organizations Private Banking division. We support our business and operations units around the globe with efficient and effective IT solutions customized to their specific needs. We offer services across the IT value chain: requirements engineering, development, deployment, maintenance, change management and support. Our mission is to work in close partnership with our business in order to help them unleash the power of their IT investments and achieve their priorities. Our goal is to leverage technology to create a long term competitive advantage for the Organization. We operate various platforms to support existing systems as well as enable enhancements and new developments. This allows us to quickly respond to our customer requests and anticipate future needs Technical Application support specialist to interface with Operations team & business users to provide analysis, understand issues to provide solutions / resolutions in a timely manner. Analyze and coordinate resolution of data-related production issues for Client Mobile platform and other Private Banking applications Maintain adequate communication with clients and IT management; act as liaison between business, vendors, development and other support teams. Will be required to work extensively on Report related tasks like running processes on ad-hoc basis as required by operations. Escalate issues when required to ensure timely resolution. Become primary point of contact for reporting and data issues and requests. Develop relationships with other IT groups to ensure all issues are addressed in an expatiated and effective manner and that users are kept updated at all times. Staff may occasionally need to be on calls with APAC in their time zone for production issues and some weekend work on production releases, infrastructure events (DR, QMW etc.) but no actual shift work. Documentation of production applications and infrastructure. Maintain required level of infrastructure support; liaison with internal teams where necessary. Maintain all environments in conjunction with Environment Manager Staff may occasionally need to be on calls with APAC in their time zone for production issues and some weekend work on production releases, infrastructure events (DR, QMW etc.) but no actual shift work. Additional Information All your information will be kept confidential according to EEO guidelines.

Apply now " Company: Dentsply Sirona, Inc Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina. The company's shares are listed in the United States on NASDAQ under the symbol XRAY. Bringing out the best in people As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us. Working at Dentsply Sirona you are able to: Develop faster - with our commitment to the best professional development. Perform better - as part of a high-performance, empowering culture. Shape an industry - with a market leader that continues to drive innovation. Make a difference -by helping improve oral health worldwide. SUMMARY The Technical Support Specialist provides technical and application support, primarily on the phone, to system users and technicians. Limited travel may be required for assistance with installations, escalations, and other support reasons (see Additional Requirements below). ESSENTIAL DUTIES AND RESPONSIBILITIES: * Acquires and maintains technical knowledge, skills, and references, in all areas of the assigned products, to expertly install, operate, troubleshoot, and repair the equipment. * Provides guidance and answers to customers calling in requesting assistance in installation, operation, troubleshooting, and repairing assigned products. Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. * Recommends or performs remedial actions to correct problems. * Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. Records all pertinent information received on product problems and complaints * Is a resource for other departments to request technical information and assistance regarding the assigned products. * Provides instruction and training to customers and dealer personnel when necessary * Travels to perform service calls on problem equipment that local dental service technicians could not repair. * Works on special projects as assigned. * Performs other duties and assignments as requested to support the technical service function Education and/or Experience * Associate's degree or equivalent from a two-year college and a minimum of two years related experience or equivalent combination of education and experience. * Must be experienced in troubleshooting computer hardware, Windows Operating Systems, and Applications and/or experience installing and troubleshooting computer networks. Experience in troubleshooting and servicing electromechanical equipment a plus. * Direct customer interaction on the phone or in-person a plus. Additional Requirements Candidates must be able to travel 10% to 50%, dependent on role. Multiple roles are available. Candidates must have or be able to obtain a valid passport for limited international travel Dentsply Sirona is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona. If you need assistance with completing the online application due to a disability, please send an accommodation request to **************************. Please be sure to include "Accommodation Request" in the subject. For California Residents: We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes). The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity). For additional details and questions, contact us at **************************

We are looking for a proactive, self-motivated professional with experience and an affinity for technology and innovation to serve as our Technical Support Specialist. In this role, you will directly interact with our customers, ensuring the highest level of customer satisfaction through product mentoring, coaching, and consulting services, as well as acting as a customer advocate to resolve issues and improve processes. You may be a great fit for the Technical Support Specialist position IF: You have a passion for technology and innovative solutions. You are naturally curious about the way things work and have the distinct ability to pick up both hardware and software concepts easily You are an amazing problem-solver with exceptional customer service skills, going beyond customer expectations. You have excellent interpersonal, verbal, and written communication skills and the ability to effectively prioritize and manage your time. You will thrive in an ever-changing environment with a "roll-up your sleeves" mentality and comfortable interacting with customers both online and over the phone with a prominent level of professionalism. RESPONSIBILITIES Become highly proficient with InVue's product suite, troubleshooting issues through various channels including email tickets, chat, and phone. Deliver an exceptional customer experience by finding and documenting customer needs and issues, answering incoming inquiries, effectively applying problem-solving techniques and following issues through to their successful resolution. Establish and keep a positive and professional relationship with customers by supplying continuing education on how to effectively use products and by clearly explaining the cause and resolution for issues so Customers are confident that the product will perform as intended. Replicate issues as needed to ensure that symptoms and probable cause are fully understood. Determine the severity level and urgency of every issue based on the impact on the Customer's business operations. Manage all open technical service requests to ensure prompt resolution of customer issues, including level two support. Communicate and collaborate with cross functional teams and departments to discuss and resolve issues, escalating when necessary. Responsible for continuously updating and expanding the Help Center, ensuring content is accurate, up-to-date, and aligned with the evolving needs of users. Document best practices in our help center to enhance the quality and efficiency of the Customer Care Department. Provide support to customers via phone, email and chats as needed. This role will provide customer support Monday-Friday, 8am-5pm with rotating on-call weekends. QUALIFICATIONS End-to-end problem analysis: You have a solid record of accomplishment investigating problems from start to finish. Understanding the chain of events that led to the problem occurring. Must be able to articulate technical issues clearly and understand your audience. Demonstrated experience in technical writing, with the ability to clearly document complex processes and create user-friendly guides. Successfully deployed SaaS software for a startup, mid-level, or enterprise company. Have excelled in hardware and software environments. You know how to work in both areas and can learn new products in a short amount of time. Proven experience working in Zendesk Suite. Ability to flourish in a high growth, fast paced, ever-evolving environment. Fluent Spanish is highly preferred. InVue Security Products, Inc is an Equal Opportunity employer. Federal law prohibits employers from discriminating against any applicant for employment because of applicant's race, sex, color, religion, national origin, age, or disability. InVue Security Products, Inc. is fully committed to complying with Federal law and will not discriminate against any applicant for employment.

Who We Are PtEverywhere is a healthcare SaaS platform providing EMR/EHR solutions for physical therapy practices. We serve primarily SMB cash-based clinics with scheduling, documentation, billing, and practice management tools. Who You Are The Technical Support Specialist acts as a critical link between Customer Success and Product/Engineering, delivering same-day resolution for complex customer issues. This role requires strong technical expertise to independently investigate, diagnose, and resolve problems beyond Tier 1 support-eliminating delays caused by traditional escalation handoffs. What You'll Do Technical Troubleshooting (50%) Investigate and resolve escalated technical issues same-day Query MongoDB databases to diagnose data issues Analyze application logs and identify root causes Reproduce customer-reported bugs and document steps for engineering Perform data corrections and minor fixes within established guardrails Customer Success Support (25%) Serve as technical escalation point for Customer Success team Join customer calls when technical expertise is needed Create technical documentation for common issues Train CS team on technical troubleshooting techniques Engineering Liaison (25%) Write detailed bug reports with reproduction steps for product development team Validate fixes in staging before customer deployment Assist with QA testing for releases Maintain internal technical knowledge base What You Bring 2 years technical support experience in SaaS environment Proficiency with MongoDB or similar NoSQL databases (queries, basic operations) Familiarity with web application architecture (APIs, frontend/backend) Experience with ticketing systems (Jira, HubSpot, or similar) Strong written communication for technical documentation Ability to work independently and prioritize competing issues Healthcare software experience (HIPAA awareness a plus) Node.js or JavaScript familiarity Experience with AWS services Background in EMR/EHR or practice management software What Success Looks Like30 Days Understand PtEverywhere product modules and common workflows Handle basic escalations independently Complete HIPAA training and security protocols 60 Days Resolve 80% of escalated issues without engineering involvement Build relationships with CS team as trusted technical resource Document 10+ common issue resolution procedures 90 Days Reduce average escalation resolution time by 50% Contribute to QA process for monthly releases Identify patterns in support issues for product improvement What We Offer Why Join PtEverywhere? This is an exciting opportunity to combine your medical billing and healthcare knowledge with the fast paced world of health tech. At PtEverywhere, your work directly impacts patient outcomes, clinic success, and the future of physical therapy software. If you're passionate about supporting small businesses and improving healthcare through technology, we'd love to hear from you. Benefits: Competitive health insurance Dental and Vision insurance Health savings account (HSA) with Employer contribution Generous 401(k) with company matching Life Insurance Paid time off On-site gym membership #IND1

Our client is a leading IT Solutions Company located in Greensboro, NC and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support Ideally you will have one or more of the following certifications: CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional Provide desktop & end-user support for both Hardware and software. Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products. Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX. Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles. Familiar with SAS solutions such as Office 365 and Adobe CC. History of network and firewall administration (Cisco, Sophos, Sonicwall). Knowledge of server virtualization (VMWare ESXi; vCenter). Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. Having worked in an MSP environment is a major plus.

About Katalyst. Katalyst is a premier technology solutions provider in the Carolina's. We provide technology services as well as market-leading technology products to serve the needs of our clients. These services include cybersecurity, modern infrastructure, and cloud solutions. Our goal is to help our clients go further, faster with technology while empowering people and organizations. Katalyst is looking to hire a motivated individual to join our company as a Help Desk Technician, Managed Services in Wilmington, NC. This role will be a blend of remote and onsite work (on average 50/50). As part of our technical team, you will provide proactive, technical expertise while focusing on customer loyalty and building long-term client relationships. You will work to deliver market-leading managed services using a proactive approach focused on the client's business and suggesting new and innovative ways to keep them succeeding with Katalyst solutions. As a Help Desk Technician, Managed Services you will help set the standard for delivering a great client experience and help build a world-class managed services practice. Responsibilities: * Install, configure, and maintain computer hardware, software, and peripheral devices. * Ensure the smooth functioning of all computer systems, networks, and related equipment. * Provide technical support to end-users, including troubleshooting hardware and software issues and resolving them promptly. * Manage and maintain an inventory of all IT hardware and software assets, ensuring proper documentation and tracking. * Assist in the procurement and deployment of new hardware and software as required. * Conduct regular software and security updates, ensuring all systems are up to date and protected against potential threats. * Manage user accounts, permissions, and access rights across various systems and applications. * Monitor and respond to IT support tickets and inquiries in a timely manner, providing accurate and effective solutions. * Assist with the setup and configuration of mobile devices, including phones and tablets. * Collaborate with vendors and service providers to resolve technical issues and ensure optimal performance. * Stay updated on emerging technologies and industry trends, making recommendations for improvements to enhance efficiency and productivity. * Coordinate with IT System Administrator regarding the maintenance of company servers. Qualifications: * Solid understanding of computer hardware, software, and networking principles. * Proficiency in troubleshooting hardware and software issues on Windows and iOS platforms. * Experience with mobile device management and configuration. * Strong knowledge of inventory management practices and tools. * Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical users. * Strong problem-solving and analytical skills, with the ability to diagnose and resolve issues efficiently. * Ability to prioritize tasks and manage time effectively, ensuring timely resolution of IT support tickets. * Experience with Microsoft Office (Outlook, Excel, Teams, etc.) * Basic Microsoft 365 and Azure certifications are strongly preferred. Location * Based in Wilmington, NC. This role will be a blend of remote and onsite work (on average 50/50). We embrace grit, humility, and curiosity - if you do too, and possess the qualifications we seek in an Engineer, Managed Services position, Katalyst may be a great place for you to thrive! Please reach out to our Career Development Manager at ********************** to apply for this position. We look forward to receiving and reviewing your application! Get to know our team! Katalyst is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, sex, physical or mental disability, or age.

Company DescriptionJobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: YUPRO Placement Job DescriptionTechnology Support Specialist I About This Position We're seeking an On-Site Technical Support Technician to help keep daily IT operations running smoothly and ensure employees can rely on their technology. In this role, you'll support a variety of audio-visual tools, troubleshoot devices, assist with events, and provide excellent customer service across your assigned location. You'll also contribute to creating a seamless and reliable tech environment for all users. Job Responsibilities Support daily troubleshooting for PCs, Macs, applications, audio-visual tools, and network connectivity issues. Manage ServiceNow tickets by prioritizing requests, meeting SLAs, and ensuring timely resolution. Handle asset management activities including shipping, receiving, tracking, and lifecycle management of hardware. Provide event and meeting support, including AV setup, on-site assistance, and occasional off-site coverage. Offer VIP/white-glove support and remote-hands assistance for network operations teams when needed. Skills/Requirements Experience supporting Microsoft Windows, mac OS, and Microsoft applications such as Outlook, Teams, OneDrive, and Office 365. Ability to troubleshoot AV systems including Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, and related equipment. Strong customer service and communication skills with the ability to multitask in a fast-paced environment. Ability to stay organized while supporting multiple users, issues, and locations. Experience providing on-site technical support or working with enterprise-level hardware and software tools. Additional Information May support additional technologies such as Condeco, Barco ClickShare, Polycom, Cisco, and digital display equipment. Potential for occasional travel to other locations or client sites when required. Some after-hours support may be needed based on business needs. Opportunity to grow technical skills and support large-scale enterprise operations. YUPRO Placement is the nation's leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.

Details: Visium Resources is seeking a reliable and dedicated IT Support Specialist. This person will collaborate closely with our client's Managed Services Team. This is a dynamic, fast-paced role focused on assisting employees with technical issues and office-related tasks. The ideal candidate will be comfortable with both technical and nontechnical communication, offering clear and simple explanations to ensure employees understand the solutions provided. No assistance needed from 3rd party companies. Candidates must be a US Citizen or US Permanent Resident. Responsibilities Provide desktop support for PCs, mobile devices, application access, and user support. Administer and participate in the selection and implementation of a virtual desktop solution. Manage vendor relationships by acting as a liaison with the 3rd-party network management partner, ensuring firm objectives are met. Monitor network performance, identify risks, and support the implementation of network monitoring and controls. Support conference room technology, including audio/video setup and troubleshooting for Teams, Zoom, and Webex meetings. Primary Systems you would work with are Centerbase for time and billing, NetDocuments for document management, Adobe, Vonage for phone systems, and QuickBooks Play a pivotal role for their virtual desktop implementation and multifactor authentication rollout Details: Skills / Experience: Prior IT experience in a high-paced, professional services or law firm environment. Strong background in desktop support, network administration, and vendor management. Experience with Azure Virtual Desktop (AVD) or similar virtual desktop software. Experience supporting enterprise systems such as time & billing, document management, and accounting platforms. Ability to manage demanding users and build credibility as a trusted in-house IT partner. Proven track record of supporting growth environments with new people, processes, and technologies. Bachelor's degree in information technology, computer science, or relevant experience ________________________________________________________________________________________________ Visium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company's success is based on your success. When you work with us, you are never 'just a number'. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium. Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.

Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at ***************** The Role: The Specialist III Biopharma Manufacturing Technical Support will be part of the Manufacturing team. The Specialist role is responsible for the support of manufacturing operations typically assigned to either Upstream, Downstream, or Filling. The incumbent will work with cross functional teams including Quality Assurance, Process Engineering, Supply Chain, and Manufacturing. The Senior Manufacturing Specialist typically reports to the Manager, Sr Manager, or Associate Director of Manufacturing. Responsibilities: Responsible for manufacturing reform / updates, including SOPs and batch records, ensuring all proposed updates are reviewed / approved prior to issuance. Will develop and deliver GMP and/or Manufacturing-related training to Manufacturing floor staff and facilitate updates or improvements to on-the-job training platforms while ensuring training curriculum is updated to reflect current process configurations. Will monitor process performance metrics, investigating operational issues, escalating potential nonconformances to management and QA as deemed appropriate. Responsible for leading Manufacturing nonconformances in the Quality Management System, identifying true root cause of incidents and recommending appropriate corrective / preventive actions when required. Responsible for change records, overseeing comprehensive implementation plans for investigations and/or continuous improvement changes, ensuring processes changes are in accordance with AGT's policies and procedures, regulatory requirements, guidelines, and recommendations. As assigned, will serve as project lead, or participate as a Technical SME on other site specific and/or cross-site programs. Will work with outside vendors and internal departments (maintenance, engineering, quality, etc.) to troubleshoot equipment performance issues. Assists with various audits and Facility walk throughs, responses, and corrections. Coordinates with other departments to schedule work and other activities that impact manufacturing site milestones. Will design new or modify process MTL's, contribute to the population / maintenance of process descriptions, and maintain product specific sample plans for incoming clinical tech transfer programs. Oracle SME, responsible for the population and maintenance product specific work definitions. Quantitative Dimensions: The Specialist III BioPharma Manufacturing Technical Support will ensure the delivery of GLP and GMP material by ensuring manufacturing systems and practices are consistent, follow AGT policies and procedures, regulatory requirements, guidelines, and recommendations. They will implement GMP procedures and Batch Records, seek out, initiate, and lead process improvements, and under direction of management, will provide all training and resources to the Manufacturing staff. This role serves as the Mfg. Technical Subject Matter Expect (SME) for Mfg. Operations. Organizational Context: The Specialist III BioPharma Manufacturing Technical Support, will report to Team Lead BioPharma Manufacturing Operations or Lead BioPharma Manufacturing Operations. This role is expected to Model our Core Values and to demonstrate work performance as someone who exemplifies the culture we want to create; operates with transparency; is trusted; and supports the overall mission and vision of Astellas Gene Therapies and the Astellas organization.