Circulation sales representative vs associate customer service representative

Differences between circulation sales representative and associate customer service representative duties and responsibilities

Circulation sales representative example responsibilities.

• Manage and create all content distribute via various social media outlets: Facebook, twitter, feedback blogs, etc.
• Perform inside sales, including telemarketing, prospecting, account penetration and product application, consulting and delivery of customer service.
• Hire on a permanent basis from Adecco.

Associate customer service representative example responsibilities.

• Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
• Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
• Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
• Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
• Mail updated information to patients and providers regarding benefit changes.
• Perform computer record searches; verify merchandise warranty and relay information to internal leadership.
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