Director of service and operations work from home jobs

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Director of Operations - Remote | High-Growth Real Estate Team
Spencer Hsu Real Estate Team
Remote job
Spencer Hsu Real Estate Team @ eXp Realty Remote (SF Bay Area market focus) About Us We're a top 0.5% nationally ranked real estate team producing $80M+ annually in Silicon Valley's luxury market. Our founder, Spencer Hsu, is a recognized content creator (7K YouTube subscribers, 40K newsletter subscribers) and top producer serving high-net-worth tech clients in Palo Alto, Los Altos, Menlo Park, and surrounding areas. We're at a major inflection point: 2025: 70 transactions, $1.5M in revenue 2026 goal: 140 transactions, $3M+ in revenue Current team: 4 agents who need leadership and accountability What we need: An entrepreneurial operator to build the machine while our founder focuses on $2M+ listings and brand growth This is a fully remote role, but you must understand the Bay Area real estate market and be comfortable operating in Pacific Time Zone hours. The Role: What You'll Actually Do You're not inheriting a well-oiled machine. You're building it from scratch. This role is 40% recruiting, 40% accountability/coaching, 20% systems/operations. Recruiting (40% of your time): Source and recruit 14+ producing agents in 2026 (agents who can close 4-10 deals/year) Maintain a pipeline of 15+ active recruiting conversations at all times Close candidates on joining the team (negotiate splits - our blended average is 70% to agent/30% to team) Build and run a recruiting system that's repeatable and scalable Success metric: 2 agents recruited in first 90 days, 14+ in first year Agent Accountability & Performance (40% of your time): Conduct weekly 1-on-1s with every agent on the team (currently 4, growing to 18+) Track lead follow-up, conversion rates, and pipeline health in CRM Have direct conversations when agents aren't hitting goals (you're the accountability partner) Create performance improvement plans and execute on them (including exiting poor performers) Build a culture of high performance and mutual accountability Success metric: Current 4 agents go from 15 total deals in 2025 to 50+ deals in 2026 Operations & Systems (20% of your time): Manage support staff: ISA, Transaction Coordinator, Virtual Assistant, Marketing Manager Build and document processes: onboarding, lead routing, CRM workflows, team training Create dashboards to track team performance (leads, appointments, deals, revenue) Run monthly team meetings and training sessions Identify bottlenecks and inefficiencies, then fix them Success metric: All core processes documented by end of Q1 2026 What Success Looks Like 90 days: 2 producing agents recruited and onboarded Weekly accountability system implemented (all agents participating) 15+ agents in active recruiting pipeline Core operations manual documented 1 year: 14+ producing agents recruited (average 4-10 deals/year each) Team revenue grows from $71K (2025) to $350K+ (2026) Agent accountability system running smoothly with measurable production increases You're operating autonomously - Spencer focuses on luxury deals, you run the team Compensation & Benefits Trial Period (First 90 days / Q1 2026): Independent contractor: $18,750 total project fee Paid twice monthly at $3,125 per payment (6 payments total) Deliverables-based (recruiting goals, system implementation) We assess fit, you assess if you want to be here Full-Time (After 90 days): Base salary: $75,000 - $90,000 (based on experience) Bonus: 5% of team revenue growth above $71,235 baseline W2 employee, fully remote Flexible schedule (but must be available during PT business hours) Compensation examples: Conservative scenario (Year 1): Team grows to $300K revenue (+$228K growth) Your bonus: $11,400 Total comp: $86,400 - $101,400 (depending on base) Target scenario (Year 1): Team grows to $450K revenue (+$378K growth) Your bonus: $18,900 Total comp: $93,900 - $108,900 (depending on base) Aggressive scenario (Year 1): Team grows to $600K revenue (+$528K growth) Your bonus: $26,400 Total comp: $101,400 - $116,400 (depending on base) What's NOT included: No health insurance provided (you're responsible for your own) No PTO policy (flexible schedule, take time when you need it, but the work has to get done) No office/equipment stipend (remote work is on you) Long-term upside: Year 2+: Transition to profit-share model (7.5% of team net profit) as team scales Potential equity/ownership stake for the right person as we continue to grow You're a Great Fit If: Experience & Skills: 4+ years managing or recruiting quota-carrying salespeople (real estate, SaaS, solar, mortgage, insurance, etc.) You've personally recruited and closed 10+ hires in previous roles You've managed underperformers and aren't afraid of difficult conversations You understand high-ticket sales ($10K+ transactions) and consultative selling You're a systems thinker who documents processes and builds playbooks Working Style: Entrepreneurial but execution-focused - you don't need to be the visionary, but you need to make the vision happen Self-directed - Spencer is traveling internationally Jan-Feb 2026; you need to operate autonomously Comfortable with ambiguity - there's no employee handbook or perfect process to follow; you build it Results-driven - you're motivated by seeing the scoreboard move, not just checking boxes High urgency - you operate with speed and bias toward action Character & Values: You can hold people accountable while being respectful and professional You're coachable and open to feedback (Spencer has high standards) You genuinely want to help agents succeed (this isn't just a paycheck) You treat remote work like a privilege, not an excuse to coast You're NOT a Fit If: You need detailed instructions or constant guidance You think "full-time" means 40 hours max You avoid confrontation or accountability conversations You've never recruited someone or closed a job offer You need structure, office environment, or corporate benefits You need health insurance provided by your employer You want work-life balance over building something meaningful (at least in Year 1) The Hiring Process We're thorough because this role is critical. Here's what to expect: 1. Application (You): Submit resume Record a 90-second video answering: "Describe a time you had to hold someone accountable who wasn't hitting their numbers. What did you do, and what was the result?" 2. Phone Screen (20 min): Quick chat to assess basic fit, experience, and expectations 3. Video Interview (45-60 min): Deep dive on recruiting experience, accountability examples, and strategic thinking We'll send you a homework assignment: "Review our YouTube channel and website. If you were our DOO, what would you do in your first 30 days?" 4. Final Interview (45 min): Meet Spencer, discuss compensation, align on expectations Reference checks (we'll call 2 of your previous managers) 5. Decision: If we're aligned, we start with the 90-day contract in January 2026 Timeline: We're moving fast and reviewing applications on a rolling basis. If you're a strong candidate, we'll reach out within 1-2 business days. About the Team You'll Manage Current roster: 4 producing agents: Junior agent (4 deals/year) and mid-level agents (9-10 deals/year). They're capable but lack accountability and structure. Inside Sales Agent: Part-time, handles lead qualification and nurturing Transaction Coordinator: Part-time, processes deals and paperwork Virtual Assistant: Handles admin, marketing support, database management Marketing Manager: Oversees content creation, social media, campaigns All team members are remote. You'll coordinate via email, Zoom, and CRM. Why Join Us? The upside is real: Spencer's personal brand drives massive inbound lead flow (YouTube, newsletter, social media) Bay Area luxury market = high commissions per deal ($15-30K+ per transaction) eXp Realty infrastructure provides support without corporate bureaucracy You're joining at the perfect inflection point - big enough to have resources, small enough for you to make massive impact What you'll learn: How to scale a real estate team from 4 to 18+ agents Recruiting and talent acquisition in a competitive market Building operational systems from scratch Working with a top-producing agent/entrepreneur Who you'll work with: Spencer is direct, driven, and has high standards - but he's fair and wants you to win He's not a micromanager; he wants you to own this and run with it If you crush it, there's long-term upside (profit share, equity, building this into something bigger) Questions? "Do I need a real estate license?" No. We care about recruiting and leadership experience, not real estate credentials. "What if I don't know the Bay Area market?" That's fine if you're a fast learner. We'll teach you the market; you bring the recruiting and operations expertise. "Is this really remote, or will you expect me to move to the Bay Area?" Truly remote. Occasional in-person for big events (maybe 2-3x/year), but day-to-day is 100% remote. "What time zone do I need to work in?" Pacific Time business hours (9am-6pm PT) for core collaboration. Some flexibility, but agents and team are on PT. "Why no health insurance?" We're a small, lean team. The salary range reflects this. If health insurance is a dealbreaker, this isn't the right fit. "What's the work-from-home setup expectation?" Reliable internet, professional Zoom background, and availability during business hours. You provide your own equipment. Ready to build something? Apply now.
$101.4k-116.4k yearly 2d ago
Director, Figure Markets Customer Service
Figure 4.5
Remote job
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we've originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance. About the Role We are looking for a driven, customer service oriented, roll up your sleeves type of leader who has a proven track record in building and delivering excellent service operations within financial services and is curious about innovative blockchain technology. As the Customer Service Operations Director, you will build out the initial customer service operations team for Figure Markets and learn all things about the business by sitting in the heart of the action. You will provide leadership to the Figure Markets Customer Service Operations team and oversee the day to day customer service. You will show your commitment and enthusiasm for the Customer Success function and the high level customer experience Figure Markets strives to achieve. Your effective communication, problem solving, and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure Markets accountable to its customers by leading the team in troubleshooting problems and providing solutions with knowledge and empathy. What You'll Do Define and build out the customer support operations processes for Figure Markets Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions, and email Oversee the day to day workforce management of the customer operations team and focus on delivering industry leading service Manage the shift schedule for accurate planning and shift coverage Resolve escalated complaint issues from the team and provide oversight Provide insight into metrics to collect and report Manage and report on onboarding processes for Figure Markets and all customer service interactions Read, analyze reporting, and make data-driven recommendations to management Provide regular performance feedback to the team Ensure performance and disciplinary issues are dealt with and escalated appropriately Drive a culture of diversity and inclusion within the team Make process improvements for Figure Pay and Figure Marketplace Participate in new training and licensing programs to expand the team's capabilities What We Look For BA/BS from an accredited university preferred 8+ years of experience in customer service and operations 5+ years of experience leading or supervising a team providing customer service and operations Experience working in the crypto industry An experienced leader who fosters a value-based culture, with respectful interactions, behaviors, and attitudes. Flexibility and adaptability to ongoing refinements in process and structure Confident, friendly, and compassionate communication skills Ability to successfully complete the required compliance training A positive and problem solving approach to customer service Process driven organizational skills A quick and flexible learning style with the ability to navigate new technology platform Salary Compensation Range: $138,400 - $173,000/yr 25% annual bonus target, paid quarterly Company equity in the form of RSUs This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs Benefits Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care, 401k, and commuter benefits Employer-funded life and disability insurance coverage 11 Observed Holidays & PTO plan Up to 12 weeks paid family leave Continuing education reimbursement Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #LI-RF1 #LI-Remote
$138.4k-173k yearly Auto-Apply 6d ago
Director, Field Site Operations VI (M6)
Applied Materials 4.5
Remote job
**Who We Are** Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. **What We Offer** Salary: $160,000.00 - $220,000.00 Location: Dallas-Richardson,TX You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits (********************************** . ** Summary:** Provides leadership and direction through managers. Is accountable for the performance and results of a region or related job families. Executes segment/functional business plans and contributes to the development of segment/functional strategy. Decisions are guided by segment/functional strategy and priorities. Directs and controls the activities of a broad functional area. **Job Description:** The Applied Global Services (AGS) Division is seeking a Director, Site Operations to provide strategic leadership to a customer location supporting the Applied Materials business strategy. This position will provide strategic leadership over FPM, Quality, EHS and OCE Service, Safety, Quality, Delivery and Profitability. This proven leader will have a prioritization focused on increased speed and customer outcomes. S/he will prioritize the short and long-range strategies of the organization with a focus on execution. The position will report to the VP, North America Customer Services and Support Organization and will be located in Richardson, TX. **Key Responsibilities/Qualifications** : + Provide leadership to the staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards. + Requires both effective management of daily activities and development of process improvements to address any identified deficiencies. + In concert with the BU Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures. + Must build strong working relationship with peers to ensure alignment on daily operations and strategic initiatives to achieve common business goals. + Develop and maintain standards, procedures, and operational processes for the site that meet or exceed industry standards. + Stay knowledgeable of competition and important emerging technologies and standards. + Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance. + Develop the site management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities. + Develop a strong working relationship with functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs. + Provide strategic direction to maintain and improve customer trust while achieving long term Company growth and business goals. **Skills, Knowledge, Experience & Education** At Applied Materials, Make Possible is about unlocking new opportunities - with our customers and within our own company. The ideal candidate will have the following: + Preferred, BA/BS in Engineering or Business/Operational Management + 7-10+ years of progressive functional experience, within a complex global company. + 5+ years of leadership experience in a 24/7 environment + Strong Business and Financial Acumen + Strong communications skills displayed through effective written communications, both technical and non-technical, and the ability to present in a manner of influence and impact + Displayed ability to apply knowledge of business and the marketplace to advance operational goals and objectives. **Other Suitability Factors** We are a catalyst to unlock the power of our customers' ideas and are committed to overcoming challenges that seem insurmountable. To succeed in this role requires a **capacity for complexity** and **temperament** that includes: + A very mature individual with the right balance of confidence and humility. + Process oriented while also strongly developing and relying on interpersonal relationships across the company + Executive presence and ability to connect equally well upwards, downwards and sideways in the organization + Self-motivated and driven towards excellence + A high level of EQ to be able to manage across a large team with significant diversity + Ability to distinguish between and prioritizing urgent and important issues + Situational awareness and complex decision-making ability appropriate for the situation **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** Yes, 20% of the Time **Relocation Eligible:** Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site (**************************************************** accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_****************, or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
$160k-220k yearly 40d ago
Director of Customer Success
Finalis
Remote job
What about your team? We're looking for a Director of Customer Success who will roll up their sleeves and support our team from inside the trenches. As the leader and a key member of our Customer Success team, you will help craft the company's customer success strategies to build relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences. You will guide the evolution of the function from traditional platform support toward a true ecosystem success model, enabling customers to thrive within the broader investment banking and fintech landscape. Our ideal candidate is passionate about developing the talent on their team, a builder who uses analytical skills to identify problems, proactively create solutions, and improve relationships externally and internally. To succeed in this role, you should have relevant customer success experience and a demonstrated record of leading teams through operational scaling and hypergrowth across a diverse customer base. What will you be doing? Drive the advancement of Customer strategy and solution development alongside CSM and Delivery teams, building a scalable model that supports our growing footprint in the investment banking and fintech ecosystem. Partner with New Business to identify and shape new lines of business, including end-to-end feasibility assessment and definition of delivery needs. Leverage your background in investment banking or fintech to bring a sophisticated, data-driven approach to customer engagement, translating financial and transactional insights into meaningful business value for Members. Advise customers with a consultative, industry-focused approach, helping them navigate complex deal processes, regulatory nuances, and market dynamics relevant to their business goals. Coach and develop the CS team to deepen their understanding of investment banking and fintech concepts, enabling them to act as trusted advisors who can provide informed, strategic guidance to Members. Own the CSM account assignment process and performance strategy, setting clear expectations across onboarding, adoption, ROI delivery, and upsell readiness. Key processes include Time to Onboard, Adoption Score, At-Risk Customer Model, and Next Best Action Plays. Refine and maintain our Account Segmentation model to ensure optimal CSM-to-client ratios and differentiated service levels for standard and high-value Members. Engage directly with key clients, leveraging your capital markets fluency to provide value-adding insights, strengthen relationships, and identify opportunities for product and service optimization. Create and maintain scalable customer enablement content, playbooks, and training materials that support onboarding, adoption, and education across varying levels of Member sophistication. Collaborate cross-functionally with Sales, Product, and Marketing to ensure alignment between customer needs, product roadmap, and go-to-market strategy, particularly as it relates to our investment banking and fintech service ecosystem. Develop and implement customer feedback loops, including NPS and satisfaction analysis, to identify trends, recommend improvements, and drive continuous enhancement of the Member Experience. Continuously assess and optimize the customer journey, identifying key touchpoints, applying a consultative approach, and ensuring Members achieve their goals effectively. Oversee customer success metrics and reporting, ensuring data accuracy, adherence to established protocols, and transparency in performance tracking and decision-making. Partner with Sales and Marketing to gather client feedback, surface success stories, and develop impactful case studies that demonstrate measurable business value and strengthen Finalis' positioning in the market. Who are we looking for Deep understanding of investment banking or capital markets, ideally with experience in advisory, M&A, restructuring, or private market transactions. Minimum of 3 years in a Customer Success or relationship leadership role, with a track record of developing high-performing teams and improving client retention. Strong communicator with the ability to translate complex financial concepts into simple, actionable insights for customers and internal teams. Exceptional relationship-building skills, capable of engaging credibly with senior executives and financial professionals. Analytical and process-oriented, skilled at building scalable frameworks and driving accountability through metrics. Strategic thinker with a bias for action, comfortable balancing short-term priorities with long-term vision. Cross-functional collaborator, able to work effectively with Sales, Product, and Delivery in a dynamic, growth-stage environment. Bonus Track! Experience using CRM software and Customer Success or Support technology What do we offer? 100% Remote work (Work from wherever you want!) Competitive USD salary High-Speed Internet expenses allowance Generous Paid time-off (Vacation Time!) Additional 17 Flex Days (to use in national holidays or personal matters) People Team Partner (to target your roadblocks and customize an action plan for your career path) Buddy Program Virtual After-Office Activities Diverse Culture & Inclusive environment Benefits Package [if applicable] Paid Family Leave [if applicable] Why work with Finalis? We are a fast-paced startup which will enable you to develop skills quickly and work in an entrepreneurial culture where pushing limits and taking risks is everyday business. As we have Finalists from different countries and cultures, we encourage our team members to develop their soft skills, boosting their ability to adapt themselves to different backgrounds. Finalis' core values: Deliver with Integrity Dream Boldly Empower through Leadership Value Learning Finalis provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
$140k-202k yearly est. Auto-Apply 38d ago
Vice President & General Manager, Academics - USCAN
Gehc
Remote job
SummaryAs Vice President & General Manager, Academics - USCAN, you will shape and accelerate GE HealthCare's academic strategy across the United States and Canada. You will serve as a trusted partner to leading academic medical centers and research institutions, positioning GE HealthCare as a thought leader and collaborator in driving healthcare innovation. This is a high-impact role for a strategic, visionary leader with deep understanding of academic health systems, research ecosystems, and clinical-commercial partnerships.Job Description Key Responsibilities • Lead the Academic Strategy: Define and execute GE HealthCare's academic strategy for USCAN, aligning with global and regional business priorities. • Position GE HealthCare as a Thought Leader: Build and strengthen relationships with key academic institutions, hospitals, and scientific societies to advance evidence generation, translational research, and innovation adoption. • Accelerate Growth Across Academic Accounts: Elevate commercial excellence through account segmentation, targeted value propositions, and measurable growth strategies. • Foster Strategic Partnerships: Cultivate early adopters and key opinion leaders (KOLs); establish reference sites that showcase GE HealthCare's impact in clinical and research settings across care areas • Deliver a Differentiated Customer Experience: Ensure a seamless, value-driven engagement model that aligns GE HealthCare's capabilities with academic and clinical needs. • Champion Collaboration: Partner across product, commercial, marketing, and research teams to mobilize resources, share insights, and deliver integrated customer solutions. • Ensure Compliance & Integrity: Maintain adherence to Research-Commercial policies, Quality, Regulatory, and integrity standards in all engagements. • Drive Performance: Own revenue, margin, and orders targets for the academic segment; manage business plans that deliver sustained growth and customer success. Basic Qualifications • Bachelor's degree required; advanced degree (PhD, MBA, JD, MS, MPH, MPP, or equivalent) strongly preferred. • Minimum 10 years of progressive leadership experience in complex, research-intensive organizations (academic health systems, or healthcare industry). • Proven track record of strategic leadership, including developing and executing commercially successful, multi-modality healthcare solutions and collaborations. • Demonstrated excellence in communication, executive engagement, and cross-functional leadership. • High credibility within the academic community and ability to demonstrate existing KOL relationships. • Strong analytical, strategic, and critical thinking capabilities. • Willingness and ability to travel 50%+. Desired Characteristics • Creative, forward-thinking leader who challenges the status quo and inspires innovation. • Exceptional relationship-builder with strong influencing and networking skills. • Inclusive, humble, and people-first leadership style that builds trust and drives collaboration. • Experienced in navigating complex, matrixed environments. • Deep understanding of the healthcare landscape, including academic operations, research funding, and digital transformation. • Familiarity with Salesforce, Microsoft Office Suite, and data visualization tools. We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $240,000.00-$360,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: January 02, 2026
$240k-360k yearly Auto-Apply 33d ago
Director, People & Talent Operations
Zenleads 4.0
Remote job
Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. About the Role We are building a People organization that doesn't look like anything HR teams have done before. We are designing a People Product Organization, one that treats people workflows like beautifully orchestrated systems, integrates AI-driven intelligence into every layer of design, and builds experiences that are so seamless they feel invisible. The Director, People Talent & Operations is a co-architect of the next evolution of HR, a role for someone who wants to help define the category of what HR will look like in the age of AI, automation, and systems design. This leader will shape how the entire People function operates. They will architect the end-to-end HR system, turning complexity into clarity, redesign experiences, integrate workflows across Talent, People Ops, and systems teams, and elevate our operational model into something that is simple, scalable, and category-defining. This is a builder role, a designer role, and a systems-thinking role - Not a maintenance role. We are looking for someone who wants to imagine (and build) the future of People Operations. Responsibilities Design the next generation of People and Recruiting Operations Distill deeply complex processes, requirements, and systems into intuitive, elegant workflows that anyone can understand and adopt Architect the workflows, operating model, and design patterns of a new People function Implement a design forward approach to how people and recruiting operations build solutions Introduce modern, product-inspired approaches including emerging AI capabilities to People experience, delivery, and scale Implement a diagnose, solution/design, build/launch and iterate operating rhythm and cadence for the team Apply systems thinking and first-principles problem solving to identify root problems, prevent future issues, and design durable long-term solutions rather than reactive fixes Lead the People & Recruiting Operations teams Provide leadership, alignment, and clarity across global People Ops and Recruiting Ops workflows Partner with our Sr. Manager, People Operations to elevate delivery, standards, and execution Ensure day-to-day operations are reliable, consistent, and built for scale Support regional HR generalists and country operations as local extensions of global design Co-create the People product with Systems, Automation & Data partners Translate experience design into system logic and automated workflows Partner deeply with business systems teams to bring seamless, self-service experiences to life Build integrated People products that connect ATS, HRIS, performance, compensation, and identity systems Identify opportunities to eliminate manual work, reduce friction, and improve experience About You 10+ years in People Ops, Talent Ops, HR Ops, or People program design Excited about experimenting with AI tools and identifying opportunities to apply AI to improve workflows, insights, and employee experience You are known for “creating clarity out of chaos”, simplifying complex problems is your superpower Experience leading teams and comfortable operating as a player-coach in a dynamic and fast paced environment Strong workflow/process design skills; you can map, simplify, and rebuild complex systems Systems thinker with experience partnering with HRIS, automation, or product teams Skilled at driving alignment across stakeholders Clear, structured communicator with a bias for simplicity Energized by building new models and rethinking how People work gets done Why Join Us This is an opportunity to: Help build a People function that becomes a model for the industry Design the operating system for how employees experience work Modernize People & Talent Operations through simplicity, design, automation and AI Create meaningful impact across the entire company Build something new - not maintain something old If you want to help define the future of HR, we'd love to meet you. The listed Pay Range reflects base salary range, except for sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commission/sales bonus targets and annual base salary for the role. This pay range may be inclusive of several career levels at Apollo and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year, flex PTO, and parental leave; employee assistance program and wellbeing benefits; global travel coverage; life/AD&D/STD/LTD insurance; FSA/HSA and medical, dental, and vision benefits. Annual Pay Range$168,000-$210,000 USDWe are AI Native Apollo.io is an AI-native company built on a culture of continuous improvement. We're on the front lines of driving productivity for our customers-and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. Why You'll Love Working at Apollo At Apollo, we're driven by a shared mission: to help our customers unlock their full revenue potential. That's why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core-we're all for one, meaning you'll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins. If you're looking for a place where your work matters, where you can push boundaries, and where your career can thrive-Apollo is the place for you. Learn more here!
$168k-210k yearly Auto-Apply 1d ago
Director of Business Development & Operations
Thyme Care
Remote job
OUR MISSION We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond. Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person's cancer journey: caregivers, oncologists, health plans, and employers. As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer. Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you're inspired to make cancer care more human and to help reimagine what's possible, we'd love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters. WHAT YOU'LL DO As Thyme Care continues to scale, our ability to incubate and launch transformational new initiatives will be core to our long-term success. To meet this moment, we've recently launched a new Business Development & Operations vertical - a cross-functional innovation and execution engine focused on bringing high-priority ideas to life, from early concept through operational launch. The Director of Business Development & Operations will be a foundational leader on this team, translating strategic ideas into tangible impact for our members and partners. Reporting to the VP of BD & Ops, you'll spearhead initiatives that not only enhance near-term contract success with our partners, but also have the potential to become meaningful standalone revenue streams. This role is equal parts strategy, execution, and velocity: you'll move from whiteboard to pilot to scale, acting as the driving force behind some of our most important new bets. In this role, you will: Identify and evaluate opportunities that drive impact for Thyme Care's members and partners - including strategic partnerships and new builds. You'll work cross-functionally across Thyme Care's teams - including product, clinical, growth, and finance - to assess these opportunities and recommend which ones we should bring to life. Own the end-to-end build and execution of these new initiatives - from validating market and member needs, building the business case, overseeing implementation, and driving early results. You'll operate as the de facto GM for early-stage efforts, with accountability for short-term performance and long-term sustainability. Build a repeatable launch function - develop the tools and process that help Thyme Care consistently evaluate, pressure-test, and move quickly on new business opportunities. WHAT YOU'VE DONE You've likely worn many hats in your career and bring a deep blend of strategic horsepower and operational know-how. You've thrived in high-growth environments and know how to create momentum when the path isn't clear. We're looking for someone who has: 7+ years of experience across healthcare strategy and operations, with a clear track record of building and scaling complex initiatives or business lines from the ground up. Background that includes meaningful time in a consulting, investing, or corporate strategy environment, paired with deep healthcare operating experience. A track record of building from scratch - owning large-scale initiatives from early concept through launch, iteration, and scale. Strong financial acumen, including comfort with building financial models, market entry analyses, and investment cases. Exceptional communication skills, with the ability to distill complexity and effectively engage C-suite executives and partners. Comfort with ambiguity and a bias for action - you know how to create clarity, momentum, and results when there's no playbook. Nice to have: MBA or equivalent experience preferred - especially if paired with exposure to P&L ownership or business unit leadership. Significant experience working in or around oncology value-based care. Industry expertise at the intersection of oncology and pharma/life sciences. Experience supporting or leading healthcare M&A and due diligence processes. WHAT LEADS TO SUCCESS Act with our members in mind. Thyme Care's mission matters deeply to you, particularly our member experience. You are deeply passionate about leveraging technology to improve healthcare outcomes and enhance the experience for all stakeholders. Move with purpose. Your bias for action and ability to prioritize will be crucial. You know how to identify critical needs and drive timely execution. Comfortable with ambiguity. You possess a proven track record of thriving in the dynamic and often unpredictable nature of a startup, particularly within the evolving health tech landscape. You embrace change and can adapt strategies as needed. Expertise in Health Tech Business Development & Operations. Your deep understanding of the health tech market, including its unique challenges and opportunities, and your experience in building strategic partnerships and launching new initiatives, will be critical to your success. OUR VALUES At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose-or don't choose. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $175,000-$210,000 . The salary range could be lower or higher than this if the role is hired at another level. This position is also bonus-eligible. We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer. Be cautious of recruitment fraud , and always confirm that communications are coming from an official Thyme Care email.
$175k-210k yearly Auto-Apply 20d ago
Director, HEDIS Business Operations
Clover Health
Remote job
At Clover Health, we are dedicated to improving the lives of seniors through high-quality, data-driven physician enablement technology. Initially scaled within our own Medicare Advantage provider network, we have built an innovative technology platform, designed to put actionable clinical insights into the hands of physicians at the point of care. In 2024, Clover's PPO plan achieved an industry leading 4.94 stars in HEDIS, with significant impact driven by its innovative technology - Counterpart Assistant. Read more about how CA drove this improvement in our case study here. As the Director of HEDIS Business Operations, you will serve as the connector across Clover's clinical, analytic, and operational teams to deliver measurable HEDIS impact. You will design and manage the programs, ranging from incentives to member engagement, that directly drive numerator closure, while partnering with HEDIS Operations to ensure seamless alignment from program design through abstraction, audit, and submission. Ultimately, you will design programs to ensure members of Clover's Medicare Advantage plan are always provided with the industry's leading clinical quality. As a Director, HEDIS Business Operations you will: Lead the business strategy and execution for HEDIS outcomes, focusing on programs that ultimately yield success in closing care gaps for members across the various interaction channels available - ranging from provider incentive programs, call center outreach, mailing lab testing kits, to chart chase and abstraction. Establish and manage incentive structures and provider engagement models that directly drive numerator closure. Develop and oversee cross-functional initiatives that translate measure logic into actionable programs across the organization. Partner with HEDIS Operations to ensure business programs align with abstraction and submission workflows, creating a seamless end-to-end process. Own scenario-planning for HEDIS measure cutpoints and Stars implications, guiding the organization toward the interventions that will drive results. Anticipate and prepare for measure evolution (hybrid to admin, admin to digital, display to official), ensuring Clover is strategically positioned for future changes and always ahead of the industry changes. Track and communicate performance outcomes, highlighting risks, opportunities, and ROI of interventions to senior leadership. Success in this role looks like: Building high-functioning programs across provider, call center, and care coordination teams that directly contribute to numerator closure and improved Stars ratings. Clear ownership of business levers tied to HEDIS outcomes, complementing the abstraction and audit work of the HEDIS Operations teams. Proactive adaptation of programs to reflect evolving NCQA, CMS, and industry changes. Strong alignment between Stars strategy and HEDIS programs, ensuring organizational resources are focused on the highest-impact measures. You should get in touch if: You have 7+ years of experience in healthcare program management and strategy. You have led cross-functional programs that align multiple stakeholders toward a common outcome. You are highly analytical, able to interpret performance data and translate it into effective interventions. You understand the HEDIS and Stars landscape and are motivated by the business and programmatic levers that deliver results. You thrive in a dynamic, high-stakes environment where success is measured in outcomes, not activity. Benefits Overview: Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions. Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare. Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews. Additional Perks: Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities Reimbursement for office setup expenses Monthly cell phone & internet stipend Remote-first culture, enabling collaboration with global teams Paid parental leave for all new parents And much more! About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions. Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care. With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software. Counterpart Health is a subsidiary of Clover Health. From Clover's inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one's identity. All of our employee's points of view are key to our success, and inclusion is everyone's responsibility. #LI-Remote Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company. A reasonable estimate of the base salary range for this role is $176,000 to $200,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant's education, work experience, certifications, etc.
$176k-200k yearly Auto-Apply 14d ago
Director, Customer Success ( Remote )
Assistrx 4.2
Remote job
Director, Customer Success is responsible for growing and developing AssistRx accounts, setting up and managing service expectations, providing broad specialty pharmacy industry expertise, and building deep relationships with AssistRx customers. Requirements Develops and nurtures strategic relationships with our most valuable customers. Become their trusted advisor & consultant. Partners with internal teams to launch new & support existing clients. Collaborates with our technical support team to develop onboarding plans for new customers, leads and facilitates kick-off discussions, and appropriately sets and manages expectations. Ensures a seamless experience through all phases of the customer relationship. Deeply understands customer goals and helps them meet their objectives by providing strategic guidance on our platform's best practices, use cases and organizational workflow. Manages assigned technical resources to execute implementation/success plan and provide customer support and all account implementation needs. Engages with key influencers and decision makers across different teams within the customer's organization. Conducts business reviews and goal-setting meetings. Is an expert in digital marketing trends, stay informed of data-driven marketing news, emerging technologies and competitor offerings. Performs other related duties as assigned by management. Directly supervises employees within the department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience. Other skills: Bachelor's degree in sales, project management, or business administration or equivalent number of years of experience 5-10 years of experience in a Customer Success or related role. Business Acumen. Communication Proficiency. Customer/Client Focus. Leadership. Presentation Skills. Problem Solving/Analysis. Results Driven. Strategic Thinking. Technical Capacity. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire
$76k-108k yearly est. Auto-Apply 60d+ ago
Director of Strategy & Business Operations - Healthcare & Clinical Research
Paradigm Health 3.8
Remote job
Paradigm is rebuilding the clinical research ecosystem by enabling equitable access to trials for all patients. Our platform enhances trial efficiency and reduces the barriers to participation for healthcare providers. Incubated by ARCH Venture Partners and backed by leading healthcare and life sciences investors, Paradigm's seamless infrastructure implemented at healthcare provider organizations, will bring potentially life-saving therapies to patients faster. Our team hails from a broad range of disciplines and is committed to the company's mission to create equitable access to clinical trials for any patient, anywhere. Join us, and bring your expertise, passion, creativity, and drive as we work together to realize this mission. As the Director of Strategy and Business Operations, a member of the Paradigm Strategy Team reporting to the Head of Strategy, your role will be multifaceted and pivotal to the company's success. You will be responsible for driving effective strategic decision making and ensuring operational excellence across functional areas, including product development, commercial, clinical operations, finance, business development, and corporate development. By facilitating structured, data-driven decision-making, effective cross-functional collaboration and execution, and efficient and measurable business processes, you will help shape the growth of our business in the right directions while enabling efficient and scalable execution. Your ability to cultivate and manage strong working relationships with colleagues across functions will be essential for the successful growth of our company. Lastly, your ability to bring a multi-disciplinary skill set-including strategy, operations, project management, and financial analysis/modeling-to bear on a wide range of challenges will be essential to your success in this exciting and challenging role. Our Ideal candidate is someone with 3+ years experience at a top tier consulting firm, where you worked on Healthtech or life sciences (critically, on the consulting/strategy side (not technology implementation or accounting), Plus 2+ years post-consulting at a early/mid stage startup healthtech, in clinical trials or RWD or biopharma SaaS or another loosely related area. What you'll do: Strategy: Lead and support cross-functional workstreams to drive sound, data-driven, and efficient strategic decision-making and execution Bring structured thinking, clear frameworks, and clear, concise communication to strategy work to drive effective decision-making and execution, with strong alignment across executive leadership and functional leaders and teams Support strategy development with data-driven analysis and modeling, including financial models and forecasts Build a deep, data-driven understanding of the overall market (US and ex-US, oncology and non-oncology), the provider landscape, the trial sponsor landscape, the competitive landscape, the landscape of potential partners and acquisition targets, current policy and policy trends, and other areas Infuse data-driven insights and an analytical mindset into strategic decisions while balancing the urgency required to succeed as a startup company Enhance Paradigm's ability to communicate clearly and concisely internally and externally, including with our Board of Directors Business Operations Excellence: Provide effective leadership, facilitation, and project management to drive efficient and effective cross-functional execution of strategic workstreams Design and help implement efficient, measurable operational processes to enable efficient, scalable execution across functions Establish and maintain best practices for project management, quality assurance, and performance metrics Drive continuous improvement efforts to enhance operational efficiency, productivity, and customer satisfaction long-term vision Who you are: BA/BS degree with equivalent work experience preferred 4+ years of strategy and/or business operations experience in healthcare technology or closely related healthcare sectors (clinical research, drug development, clinical trial operations and/or technology, etc.) Strong understanding of the US healthcare system, with deep experience with life sciences companies, health systems, or both Demonstrated ability to learn quickly and to succeed in highly complex, ambiguous, and dynamic environments Demonstrated ability to lead and facilitate, including cross-functional teams, and to drive impact and results with independence and initiative, including with technical teams Demonstrated experience, presence, and credibility with senior executives sufficient to drive decision-making and alignment on challenging, complex strategic questions Excellent quantitative skills, including market sizing, forecasting, and other modeling and analysis Excellent communication skills, including both written and verbal Mission-driven commitment to improving healthcare Mission-driven commitment to diversity, equity, and inclusion The base compensation range is $180,000 - $225,000 USD per year. Actual salaries will vary based on candidates' qualifications, skills, and location. What You'll Receive: Paradigm Health offers a comprehensive Total Rewards package to support your well-being and success, including: Competitive health, dental, and vision insurance Mental health support for you and your family through Spring Health Equity package Unlimited paid time off (PTO) 16 weeks of paid parental leave Flexible work options - remote and hybrid arrangements Company-paid life insurance Company-paid short-term and long-term disability coverage One Medical membership 401(k) plan with company match At Paradigm, we are committed to providing equal employment opportunities to all qualified individuals. We encourage and welcome candidates from all backgrounds and perspectives to apply for our open positions. We are interested in all qualified individuals and ensure that all employment decisions are based on job-related factors such as skills, experience, and qualifications.
$180k-225k yearly Auto-Apply 12d ago
Director of Customer Operations
Eventeny
Remote job
We are seeking an experienced and strategic Director of Customer Operations to lead and scale our customer experience organization. This individual will oversee both the Community Engagement Specialists (CES) and Customer Support teams, driving strategies across customer success, support, and account management to ensure retention, satisfaction, and revenue growth. The ideal candidate will bring a proven track record of leading high-performing teams, improving cross-functional processes, and delivering exceptional customer experiences across Eventeny.. Here's what you'll do Strategic leadership: Lead and coach CES, Customer Support, and Account Management teams. Hire, mentor, and grow high-performing managers and individual contributors. Vision & goals: Set strategic direction and performance goals aligned with company-wide initiatives. Translate company priorities into operational team plans. Customer insights & outcomes: Use data to track retention, satisfaction, and customer growth. Implement frameworks to increase feature adoption and lifetime value. Cross-functional alignment: Collaborate with Product, Sales, and Marketing to prioritize initiatives that impact onboarding, usage, upsells, and renewals. Operational excellence: Build and refine playbooks, systems, and workflows to scale customer operations across multiple functions. Escalation & risk management: Oversee processes for managing customer escalations and proactively mitigate risk. Voice of the customer: Partner with Product and Engineering to influence roadmap priorities through customer feedback. Enablement & training: Develop and manage success content, support documentation, internal training, and knowledge bases to drive scalable education. Executive reporting: Own reporting for leadership on KPIs, NPS, churn risks, and expansion opportunities. Budgeting & planning: Lead annual planning and budgeting for CES and support orgs, including headcount forecasting and resource allocation. External representation: Represent Eventeny at customer events, conferences, and industry panels. Change management: Lead cross-functional change initiatives that improve customer outcomes and internal efficiencies, with a focus on strategic execution and adoption across teams. Executive stakeholder collaboration: Partner closely with the CEO, COO, and leadership team to define customer-centric strategies and represent customer operations in strategic planning sessions. Compliance and risk oversight: Maintain alignment between customer operations and all legal, compliance, and data protection standards. Organizational design & scalability: Drive organization design initiatives, including roles, responsibilities, and career pathing for CES, Customer Support, and Account Management functions. Retention and lifecycle strategy: Develop lifecycle engagement strategies to reduce churn and increase renewal rates, working with Growth and Product teams to optimize moments that matter. Here's what we are looking for Bachelor's or Master's degree in business or related field (MBA preferred) 8+ years in SaaS customer-facing roles, with 3+ years leading multiple teams including Support, Account Management, and Customer Success Experience owning customer journey strategy and operational delivery Proven leadership in hiring, coaching, and developing managers Strategic thinker with experience scaling support, success, or account functions Empathetic communicator with strong executive presence and cross-functional influence Highly analytical and process-driven, with experience leading team-wide OKRs or KPIs Strong financial acumen and experience managing departmental budgets Deep knowledge of tools like HubSpot, Zendesk, and customer success platforms Experience overseeing complex customer relationships and renewals Proven ability to lead change and manage through ambiguity Passion for the event industry and alignment with Eventeny's mission Benefits of Working for Us Flexible schedule - work around your life and your needs; we don't count your hours. Unlimited Paid Time Off - yes, really! Fully remote. Comprehensive health insurance. Vision and dental insurance. Group life Insurance. Quarterly employee bonuses. 401K retirement plan. Yearly company retreat. Potential for customer event access. Company-provided laptop and general office supplies. Compensation This is a full-time position with a base salary of $90,000-$100,000, benefits, and quarterly bonus payouts. The final offer will be determined by multiple factors, including candidate experience and expertise. This is a remote position in the US only.
$90k-100k yearly 7d ago
Director of Business Development and Operations
Zcalo Health
Remote job
at Zócalo Health Salary Range $150-$160k per year plus commission Remote (Full-time) About Us Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente . Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life. Our mission is to improve the lives of our communities-communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don't speak their language, and depending on their youngest kids to help them navigate our complex healthcare system. At Zócalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings. We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve. We are committed to expanding our reach to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve. Role Description The Director of Business Development and Operations at Zócalo Health will lead the development and enhancement of healthcare services tailored to health plans, aligning these efforts with market needs and our strategic mission. This role requires close collaboration with Senior Leadership and the Implementation teams to innovate and deliver impactful solutions and services that resonate with health plan partners and the communities we serve. The ideal candidate thrives when working at the intersection of new business development, strategy, and operational domains. You are comfortable simultaneously managing multiple projects with a variety of stakeholders. This is a strategic director role where thought leadership, relationship building, customer obsession, and sound business acumen are what drive success. This position reports to the Chief Strategy Officer. Responsibilities Develop and lead the strategy for supporting Zócalo Health's rapid growth into new markets Develop and manage the executive relationships with potential payer partners and communicating the key value proposition and services of Zócalo Health Gain a deep understanding of the local market and policy dynamics and working with cross-functional leads to develop customer proposals Be responsible for the development and negotiation of new contracts with partners/customers leveraging our community based approach Work alongside clinical and executive leadership to refine our product and service development strategies, including providing input for new products, new markets, and refinement of partnership models Connect with other external leaders to position Zócalo Health as a critical ally and partner in bringing innovative care delivery models to the Latino community Establish mechanisms to integrate customer feedback into our product development process, ensuring our solutions not only meet but exceed user expectations Set and monitor key performance indicators (KPIs) to evaluate service effectiveness, making data-driven recommendations for improvements of strategic partnerships and health plan pilot programs. Provide executive recommendation on growth opportunities. Stay abreast of emerging trends and technologies in healthcare innovation to maintain Zócalo Health's leadership in the market Strategic planning and management of the entire service portfolio Create and present visionary innovations and strategic decision proposals Work collaboratively with all stakeholders, including the senior leadership team, advisors and investors Represent Zocalo Health at industry meetings that result in business and national strategic partnerships Qualifications Highly data-driven operator with experience using analytics to shape go-to-market strategy, prioritize opportunities, and measure performance across the funnel. Strong financial acumen, including ability to build, interpret, and pressure-test revenue forecasts, PMPM and value-based payment structures, and multi-year projections. Experience owning and managing forecasting tools, CRM pipeline management, and dashboards that inform weekly, monthly, and quarterly growth targets. Comfortable building business intelligence and reporting systems from the ground up, including establishing metrics, data hygiene processes, and cross-functional insights for leadership. Ability to translate complex data into clear recommendations for executives, investors, and operational teams. Relationship-builder with cultural competence, able to represent Zócalo Health credibly with community partners, health plans, and provider systems. Clear, compelling communicator with strong writing skills for proposals, pitch decks, RFPs, and partner-ready materials. Thrives in fast-paced, early-stage environments, bringing structure, rigor, and creativity to a growing organization. Deep mission alignment with improving care access, equity, and culturally centered care for underserved communities. Education & Experience: 7-10+ years of experience in business development, payer contracting, strategy, or partnerships within healthcare, ideally Medicaid, Medicare Advantage, or value-based care organizations. BA/BS in Business Administration, Healthcare Administration, or relevant field required; Master's or degree or above preferred. At least 8 years' experience within healthcare, with a record of successfully managing complex products through their lifecycle. What you can expect from Zócalo Health Equity compensation package Comprehensive benefits including medical, dental, and vision 401k Flexible PTO policy - take the time you need to recharge $1,000 home office stipend We provide the equipment needed for this role. Opportunity for rapid career progression with plenty of room for personal growth. You must be authorized to work in the United States. Remote Work can be done from anywhere in the U.S. At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
$150k-160k yearly Auto-Apply 35d ago
Regional Operations Director - Field (Remote PST)
Pair 4.4
Remote job
Team At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. In the News Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team Axios: Pair Team collects $9M for Medicaid-based care About the Opportunity The Regional Operations Director - Field oversees the full operational performance of your assigned region. You will manage a large, distributed field team delivering Enhanced Care Management and community-based care, ensuring your region meets its financial targets, visit expectations, quality standards, and plan-driven requirements. This role requires a strong operator who can balance strategic thinking with hands-on execution. You will identify performance gaps early, use data to guide decisions, and work cross-functionally with Product, Central Operations, Quality/Compliance, Finance, and Recruiting to remove barriers and support scale. You will serve as the operational point of accountability for your region and ensure consistent, reliable, high-quality field execution. This role reports into the SVP of Operations. Internally this role is referred to as Regional General Manager. What You'll Do Lead and develop a high-performing field team (LCMs, RNs, BHCMs), ensuring clear expectations, consistent accountability, and strong performance management Manage operational and financial performance for your region, including OpEx oversight, productivity, workforce planning, and cost-to-serve targets Monitor enrollment, caseload distribution, visit volumes, documentation quality, and program adherence to ensure reliable, high-quality execution Build and maintain regional operating rhythms, dashboards, SOPs, and performance routines that support scale and consistency across the field Partner closely with Product, Central Operations, Quality/Compliance, Finance, and Recruiting teams to remove operational barriers, improve workflows, and support regional growth Operationalize health plan requirements and ensure alignment with internal processes, documentation standards, and program expectations Prepare and share data-driven insights on performance, resourcing, and risks; escalate issues early and drive solutions collaboratively Support hiring, onboarding, and talent development across your region in partnership with Recruiting and People Ops Maintain full compliance with ECM, health plan, and internal quality requirement What You'll Need 5-7+ years years of experience leading operations or regional teams in a high-growth, service-delivery environment; healthcare or Medicaid program experience is a strong plus Experience leading large, distributed field or clinical teams Proven success managing regional or multi-site operational and financial performance Strong understanding of Medicaid populations, plan operations, or value-based care models preferred Data-driven operator with experience using dashboards, metrics, and forecasting to guide decision-making Excellent communication, problem-solving, and cross-functional collaboration skills Comfort working in a fast-paced, evolving environment with changing program requirement Because We Value You Competitive salary: $130,000 - $145,000 (depending on experience) Equity compensation package Flexible vacation policy - take the time you need to recharge Comprehensive health, vision & dental insurance $50 employer contribution to active HSA accounts 401k through Guideline Life insurance and AD&D Work entirely from the comfort of your own home Monthly $100 work from home expense stipend We provide the equipment needed for the role Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of ***************** emails. If you're ever concerned about spam or fraudulent activity, please reach out to ***********************. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!
$130k-145k yearly Auto-Apply 29d ago
Director, Research Operations
Fhi 4.4
Remote job
Research & Evidence (R&E) is a multidisciplinary team comprising methodologists, analysts, and subject matter experts dedicated to producing actionable evidence that informs thought leadership, policy development, and programmatic decisions within the global health, education, and development sectors. R&E collaborates with governments, funders, and communities to support informed decision-making and advance strategic innovation at FHI 360 and beyond. The team adheres to rigorous research standards and ensures the ethical conduct of research. Situated within the Programs and Research Group (PRG), we are currently seeking a strategic and accomplished Director of Research Operations to lead and enhance the operational delivery of global research initiatives across diverse technical domains. This position involves partnership with multiple teams throughout FHI 360, including Global Operations and Services (GOS) and Strategy and Resource Mobilization (SRM). The Director of Research Operations will ensure research projects are conducted efficiently, ethically, and in alignment with organizational objectives. We are looking for candidates with proven experience in managing complex research projects from an operational standpoint. Key Responsibilities: Lead operational strategy and execution for a diverse, multi-country research portfolio. Develop and implement systems to streamline research operations and mitigate risks. Oversee SOPs, compliance with GCP guidelines, and regulatory standards. Collaborate cross-functionally with Legal, Finance, HR, IT, and external stakeholders. Mentor mid-level managers and foster a culture of accountability and innovation. Manage vendor selection and performance oversight. Implement project management tools and dashboards to monitor progress. Conduct post-project reviews to inform future practices. Qualifications: Master's degree (or international equivalent) in Public Health, Social Sciences, Research Administration, or related field. Minimum 10 years of operations experience, with 5+ years in a leadership role. Proven experience managing complex, multi-country research portfolios. Strong knowledge of IRB processes, donor compliance, and international research regulations. Proficiency in Microsoft Office and project management software. Fluent in English. Experience in NGO or nonprofit research settings. Project Management certification preferred. Skills & Attributes: Strategic thinker with strong problem-solving and risk mitigation capabilities. Excellent leadership, negotiation, and stakeholder engagement skills. Ability to influence organizational decisions and drive innovation. Comfortable working in a dynamic, collaborative environment. Technology Requirements: Familiarity with Office 365, SharePoint, Teams/Zoom, and standard office equipment. Work Environment: Typical office setting with regular use of computers and productivity tools. Must be able to remain stationary for extended periods. Travel Requirement: 5-10% The expected US Based hiring salary range for this role is listed below. Candidates FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget. Base salary is only one component of our offer. FHI 360 contributes 7% of monthly base pay to a money purchase pension plan account. Additionally, all US based staff working full-time, which is calculated at 40 hours/week, receive 18 days of paid vacation per year, 12 sick days per year, and 11 holidays per year. Paid time off is reduced pro rata for employees working less than a full-time schedule. US Based Hiring Salary Range: USD 120,000 - 160,000 annually International hiring ranges will differ based on location This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time. FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law. Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants' previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant's tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks. FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email ******************************. FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others - and yourself. Please click here to continue searching FHI 360's Career Portal.
$81k-137k yearly est. Auto-Apply 14d ago
Field Operations Director - Northwest Region
Intervarsity USA 4.4
Remote job
Job Type: Part time To advance the purpose of InterVarsity, this position provides administrative and operational support to the assigned field supervisor, including office administration, event and meeting planning, records management, and initiation of internal and external communication. Work reflects Biblical standards of excellence, integrity, and partnership. This position exercises a wide degree of creativity, latitude, discretion, and independence to accomplish goals, objectives, and assignments. MAJOR RESPONSIBILITIES Personal: Be a maturing disciple of Jesus Christ: growing in love for God, God's Word, God's people of every ethnicity and culture, and God's purposes in the world Maintain spiritual disciplines for personal and ministry growth Model wisdom and maturity in the balance of family, church, and ministry life Operational and Administrative: At higher levels, may oversee and supervise assigned administrative and operational associates and volunteers Manage daily, weekly, and monthly details of the office, including mail, filing, supplies, phones, and correspondence Maintain files, mailing lists, meeting minutes, contacts, and staff/faculty/volunteer/ministry partner lists Manage supervisor's calendar and update assigned calendars with staff-related events and dates Pay and record office-related invoices; prepare and submit expense and PCard reports to accounting Manage office equipment including Proxe Stations, projectors, camcorders, and display boards Create and manage assigned reports, presentations, and projects Coordinate, plan and manage meetings and events and related resources Negotiate with vendors for supplies and meeting/event logistics and process contracts related to same Manage and track staff application materials, performance reviews, chapter affiliation submissions, Fall Field and Annual Field reports, alumni forms, and related materials Act as Workday Learning Partner, enrolling and tracking completion of courses assigned to staff in Workday Learning, and related duties Monitor the assigned territory's work with the enterprise resource planning (ERP) and constituent relationship management (CRM) software Act as contact between supervisor, team members, and other staff directors, leaders, staff, faculty, and students Oversee compliance with national requirements, processes, and procedures Other duties as assigned Organizational Communication Prepare, direct, and coordinate information between supervisor, campus staff and/or staff on other teams Expedite and manage communication with team members, staff, vendors, program participants and others as needed Manage and develop content for social media; monitor social media trends Website maintenance as assigned Partner with: Human Resources on staff applications and performance reviews Accounting on budgets and expense reports Legal on contractual matters Advancement on ministry partner development Draft and maintain various forms of correspondence and communication Develop and maintain a funding base and prayer support Raise a portion of salary in an amount or percentage agreed upon with supervisor Communicate regularly with current and potential donors, churches, prayer support team members, friends, and family regarding ministry with InterVarsity KNOWLEDGE/SKILLS/ABILITIES Excellent written and verbal communication skills Able to handle sensitive information in a confidential manner Develop and maintain positive working relationships Always demonstrates respect and professionalism Commitment to and ability to work in a diverse environment Appropriately self-manages time, projects, priorities, and assigned work Work is accurate, thorough, timely, and of high-quality Able to identify and resolve problems that inhibit the implementation of plans; perseveres to overcome obstacles and accomplish tasks Works well under pressure, requires minimal supervision, takes initiative, is teachable, is a self-starter, offers suggestions and anticipates needs Skilled at organization, planning, and hosting different types of events and meetings Actively listens and gives appropriate feedback/responses Able and willing to ask others for financial, prayer, and practical help QUALIFICATIONS Annually affirm InterVarsity's Statement of Agreement (Doctrinal Basis and Purpose Statement), as well as embrace InterVarsity's Code of Conduct, affirmations on the ministry of women in InterVarsity, and statements on Biblical multiethnicity and human sexuality Prior or current experience with InterVarsity as a staff member or student preferred Bachelor's degree or equivalent education/experience Two or more years previous administrative, project, and event management experience preferred Project management and event management certification desired Working knowledge of Microsoft applications, including Word, Excel, PowerPoint, Outlook, Teams, Sharepoint, and Publisher Familiarity with web-based applications and tools such as Google Docs, Zoom, Survey Monkey, Mail Chimp, and collaboration technology Familiarity with social media tools such as Facebook, Twitter, Instagram, etc. Available to travel for business to local and out-of-town management meetings, including the triennial Urbana Student Missions Conference and National Staff Conference WORK ENVIRONMENT/PHYSICAL REQUIREMENTS This position leads ministry in an administrative environment. A designated office space may or may not be available. The staff is required to travel to on-campus and off- campus sites as appropriate. Off- campus travel includes, but is not limited to: student ministry conferences, Ministry Partnership Development meetings, and InterVarsity- sponsored training sessions, meetings, and conferences. The staff is regularly required to communicate with others, and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. This is largely a sedentary role; however, some filing is required. This requires the ability to lift files, open filing cabinets and bend or stand as necessary. The employee must occasionally lift, organize, and set up office products, supplies, boxes, tables, booths and related materials weighing up to 20 pounds. Pay Range: $39,288.00 - $52,392.00 per year Pay: This position is funded through personal fundraising. Accordingly, compensation will vary based on the ability of the individual to secure a donor team to fund the cost of his/her salary. The anticipated salary range for this position on a full-time basis (40 hours/week) is dependent on a variety of factors, including location and cost of living. The actual salary received, including any geographic adjustment to account for location and cost of living, is subject to the individual's ability to raise funds necessary to cover the full amount of such salary within the range set forth in the job posting details. Benefits: We offer a competitive benefits package, including health care and retirement savings with a match. Eligibility is based on employee type and hours worked. Benefits include the following: 403(b) Retirement Savings Plan 403(b) matching contributions Dental insurance Employee assistance program Employee discounts Flexible work schedule Flexible spending accounts Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Vision insurance Equal Employment Opportunity: InterVarsity Christian Fellowship/USA is both an equal opportunity employer and a faith-based religious organization. We conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of InterVarsity Christian Fellowship/USA as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs so that all staff share the same religious commitment. Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a)) InterVarsity Christian Fellowship/USA has the right to, and does, hire only candidates who agree with InterVarsity's Statement of Agreement: Purpose and Doctrinal Basis because InterVarsity believes that each and every staff plays a vital role in advancing InterVarsity's mission and purposes.
$39.3k-52.4k yearly Auto-Apply 45d ago
Director of Strategy, Business Operations & Analytics
The Wing 3.9
Remote job
About Wing: Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing's fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on two continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. If you're ready to do the greatest work of your life, come join us. About the Role: Wing is looking for a Director of Strategy, Business Operations & Analytics to report to Wing's Chief Business Officer. This role is based remotely in the United States. This leadership position is responsible for providing critical data-driven insights, ensuring cross-functional alignment of goals and execution, and helping to drive new commercial initiatives forward. You will lead multi-disciplined business and technology professionals with high effectiveness, energy, and integrity, ensuring Wing operates effectively across functions, product areas, and geographies to drive both short-term momentum and long-term goals. We're looking for a leader who is intrinsically driven to solve hard problems, turn strategy into successful execution, and develop a reputation for collaboration, creativity, and practicality. What You'll Do: Establish and lead a high-performing team to inform Wing's overall commercial strategy by assessing and sizing new market opportunities. Drive the operational processes and forums that underpin the smooth functioning of the business, including corporate operating rhythms for reviews and decision-making. Monitor the health of the business through the creation of performance dashboards, key performance indicators (KPIs), and tracking Objectives and Key Results (OKRs) at varying levels and across teams. Partner closely with functions like Partnerships, Product, Operations, and Marketing to set functional strategies, execution plans, and track performance. Align Wing's business & financial goals, product planning, and workforce/budget applications to ensure effective operation across functions, levels, and geographies. Turn insights and recommendations into action by collaborating with front-line teams and key cross-functional leaders (e.g., Engineering, Finance, HR, Legal). Support the company through critical milestones such as new product launches, partnership activations, and entry into new markets (domestic & international). Interface effectively with Alphabet executives and advisors, assisting Wing's senior leadership on key topics for corporate governance, forecasting, and growth plans. What You'll Need: 20+ years of experience leading and motivating teams in business or product operations, corporate strategy, management consulting, or functionally equivalent roles with a track record of success and growth. Experience scaling, operationalizing, or commercializing a business or product at a previous company. Bachelor's degree or equivalent practical experience; MBA or equivalent experience Mastery in driving and executing complex, executive/board-level strategy and operations decision-making with a hands-on approach. Exceptional ability to take ownership, interact confidently with all levels, set objectives, and drive results. Track record of setting and eclipsing ambitious goals while working with diverse, cross-geography, cross-functional technology and business teams. Experience in scaling high-performing teams across multiple job functions such as Corporate Strategy, Product Management, Operations, and Analytics/Data Science. Excellent written and verbal communication skills, with ability to tailor to the right audience and confidence to make sound judgment calls with imperfect information. The US base salary range for this full-time position is the salary range below + bonus + equity + benefits. Wing's salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your location during the hiring process. Salary Range$259,000-$344,000 USD Wing is an equal opportunity employer and it is Wing's policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Employment at Wing is based solely on a person's merit and qualifications directly related to professional competence. Wing does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. If you have a need that requires accommodation during the interview process due to a disability or special need, please let us know by completing our Candidate Accommodations Request Form.
$68k-124k yearly est. Auto-Apply 60d+ ago
Senior Director of Business Operations
Battle Motors 4.5
Remote job
Battle Motors prides itself on delivering efficient, effective solutions for the heavy-duty work truck industry. With the evolution of our new EV (Electric Vehicle) technology, we are growing faster than ever. At Battle Motors, we believe the most fulfilling place to work is where extraordinary people collaborate to solve difficult problems. This position will adhere to the Battle Motors Environmental Health and Safety Program by following all safety rules, procedures, practices, training, and safe use of equipment; this includes use of personal protective equipment (PPE) as required. This individual will work in a way that stresses the importance of preventing injury, accidents, or illnesses to themselves or co-workers by correcting or reporting unsafe situations, incidents, or occurrences to their Supervisor immediately. Battle Motors is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, age, national origin, or any other status protected under federal, state, or local law.
$78k-141k yearly est. Auto-Apply 12d ago
Director of Operations - North Atlantic
School of Rock 3.0
Remote job
Job Description Youth Enrichment Brands (YEB) is the nation's leading youth activities platform, offering best-in-class camps, classes, leagues, and lessons for over one million kids each year. The YEB mission is to help as many kids as possible discover and develop their passion while building critical skills for life. YEB encompasses i9 Sports (the nation's largest youth sports league franchisor), School of Rock (the most revolutionary music education school in the world), Streamline Brands (the leading franchisor of swim school concepts), US Sports Camps (the official provider of Nike Camps), and more premier youth activity brands. Please visit *********** to learn more. The Director of Operations (DO) - North Atlantic for The School of Rock is the primary liaison between the franchise community and the corporate team . The DO will build and maintain effective trusted relationships with Franchise Owners. They will offer support and guidance to ensure franchise schools and the system thrive by delivering outstanding music programs, running efficient operations, and driving system-wide growth. They will serve as a brand consultant, providing operational support, insights, and expertise across departments within School of Rock to drive both departmental and company-wide initiatives, ensuring more effective execution and fostering transformative innovation. The Director of Operations is a remote position, with a strong preference for candidates to be based in the Northeast RESPONSIBILITIES: Franchisee Support: Work closely with franchisees to drive operational efficiency by ensuring adherence to brand standards, operational guidelines, and performance benchmarks. Provide ongoing support and training on processes and systems. Analyze franchise performance data to identify trends, areas for improvement, and opportunities for growth. Offer franchisees strategic recommendations to enhance profitability, customer satisfaction, and overall business performance. Conducts annual visits to franchise-owned schools and regular online meetings with franchise owners to build and maintain trusted relationships between the franchisor and the franchisee. Provide support and guidance, in conjunction with the Compliance department, to franchise owners to ensure they are aware of and in adherence to all required safety, and compliance standards. Provide online support to franchise owners via help desk submissions and support calls. Collaborate with franchisees and Marketing to develop and implement local marketing initiatives that align with national campaigns and brand messaging. Provide guidance on digital marketing strategies and community engagement. Assist in identifying potential opportunities for franchise expansion and growth within their market. Provide insights into territory management, new store openings, and market trends. Assist in facilitating and supporting conventions, regional meetings, and other key business events. Brand Awareness and Innovation: Assist with the successful operation and testing of new operational concepts, programming changes, or technology considered for system-wide implementation. Partner with other School of Rock departments to execute company-wide and departmental initiatives Partner with other YEB business units to help drive brand awareness, develop and execute cross-marketing opportunities, and identify new opportunities for enterprise growth and operational efficiency. Consult with appropriate operations leaders and other departments to identify additional support and training needs to improve gaps in franchise school operations. Serve as an expert in managing and running schools with on-going knowledge of our programs and best practices in both franchise-owned and company-owned schools. Maintain expert knowledge of the Franchisor/Franchisee agreement and the associated mutual obligations. Engage SoR music leaders to consult on delivering an exceptional music education experience for students delivering strong engagement with each child and maximizing student enrollment. Protects the School of Rock brand and students by reinforcing safety standards and practices. Cultivates a collaborative environment across the corporate team, in particular the Operations Team to support a consistent "one brand" vision. Participates in seminars and completes company-approved training programs to stay informed on industry trends and continuously enhance professional job-related skills. Communications and Administrative: Manage travel against the annual budget. Manages individual G&A budget. Completes and submits all reports, documentation, and other administrative requirements in a timely manner. REQUIREMENTS: Bachelor's degree preferred. 3-5 years of multi-unit Operations experience Actively develops open and trusted relationships with internal partners (franchisees, and stakeholders). Effectively communicates and positively influences direct reports, franchisees, and stakeholders and stakeholders. Possesses a high degree of self-motivation with a proven track record of achieving results. Strong financial acumen, analytical, problem-solving, negotiation and influencing skills. Ability to handle multiple tasks within a constantly changing and demanding environment. Strong project management and organizational skills; demonstrated track record for flexibility and urgency in prioritizing and organizing projects. Passion for helping franchise owners succeed and grow their businesses. Commitment to continuous learning and professional development Excellent communication (written and oral) skills. Expert-level skill with various software productivity tools. Expert-level skill with various operational point-of-sale (POS) systems. Passion, love, knowledge and/or experience in music, the arts and/or education are highly desirable Strong connection to School of Rock's mission Extensive travel is required for this position (at least 25% travel) #indspo
$75k-126k yearly est. 8d ago
Director, Technology Services
ECI 4.7
Remote job
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. The Opportunity: The Director, Technology Services (DTS) will drive industry-leading Technology Service Delivery to all ECI clients within a specified geographical region. In this role, you will lead a team of engineers fostering an environment that emphasizes learning, empowerment, and personal development. Driving best-in-class operational practices, you will safeguard ECI technology standards and operational efficiency. A client-centric approach and collaboration are key in this role. You'll work with peers to improve regional IT services, build strong client relationships, and help increase retention, references, and revenue. This is a remote position with travel to NYC up to 2 weeks per quarter as needed. What you will do: Manage and continuously innovate service delivery methods and practices delivering high quality outputs and positive client experiences in the performance of technology service delivery tasks. Maintain and improve positive client experience through timely and comprehensive service responsiveness and through proactive services processes; contribute to improving CSAT/NPS feedback and higher likelihood of renewals for the Company by ensuring service delivery is a strong positive factor in all clients' business decisions regarding their choice of ECI as their MSP, MSSP and IT services provider. Develop and present Operations Reviews for engineers which will include: Top regional clients' Key client successes of the Region Operational KPI's including utilization % by role against target, CSAT results, Capacity & staffing level analysis and examples of innovation from your leadership team Effectively manage workloads across the team, client needs and balance workloads across regions Formalize technical and operational quality with clients and gather appropriate business requirements from clients to be able to implement comprehensive and effective services delivery solutions. Drive the planning, execution, and documentation of internal technology projects from concept to completion. Develop frameworks and governance to ensure technical initiatives align with organizational priorities and compliance requirements. Evaluate emerging technologies and tools for potential adoption within the internal technical ecosystem. Establish measurable outcomes and success criteria for internal technical projects to demonstrate business impact. Collaborate with product and engineering teams to standardize configurations, deployment procedures, and support models. Continuously assess and refine standards based on client feedback, performance metrics, and evolving industry best practices. Communicate technical strategies, project progress, and outcomes to senior leadership and key stakeholders. Mentor team members on technical standards, project execution, and documentation practices. Be the ‘voice of the client' cross-functionally with the leaders and members of the companion Services organizations - such as GIS (Implementation Services), the Service Desk, Network Operations, & Specialized Services - to ensure that execution of those teams' services activities is consistent with the high standards established for your region and your direct team. Collaborate with your peer in the Client Success group, the Managing Directors and other roles to ensure that delivery quality is a positive factor in their business-growth relationships with your clients; similarly support your Sales colleagues with sales growth efforts, ideally being the ‘voice of credibility' regarding the levels of excellence that ECI's services delivery is capable of. Proactively establish and maintain relationships with key decision makers amongst ECI's most strategic clients. Drive high levels of employee participation across your team for applicable Ensure that technological evolution is an overarching characteristic of your workplace mindset. Collaborate with the Services Operations team on the evaluation of systems, processes, tools, KPIs, and dashboards that may be under consideration to improve our ticketing (ServiceNow) and services delivery processes and the visibility of relevant data points. Who you are: College/University degree in the field of Technology or equivalent combination of education and experience 8 + years practical experience in IT services 3+ years' experience managing, leading and motivating IT professional service teams of 20 + Knowledge of all mainstream ECI technologies in the IT realm, including hosted and cloud-based architectures Impeccable ethical standards and professional presence Self-motivated, goal-oriented and professionally styled leader, oriented towards the positive Exceptional interpersonal skills, with a focus on rapport-building, listening, and curiosity Ability to propose/debate ideas in a proactive manner when appropriate Proven track record at being entrepreneurial when looking at business efficiencies & opportunities. Ability to create strategic relationships, cross-functionally and with customers. Ability to think strategically and create long and short-term plans Strong technical fluency relating to IT systems and networking Proven ability to understand the needs of clients Bonus points if you have: MSP or Technology consulting experience Experience with financial services and/or trading environments ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the globe, ECI also offers a competitive compensation package, health benefits on your first day, unlimited PTO, and so much more! If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from you! Love Your Job, Share Your Technology Passion, Create Your Future Here! #LI-Remote
$124k-170k yearly est. 38d ago
Director Field & Remote Service Ops
Knapp Inc.
Remote job
WHO WE ARE At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer's value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world's industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing. We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit *************** WHAT YOU GET TO DO This strategic leadership role oversees the delivery and continuous improvement of Resident Business, Remote Services (including Service Desk and IT Services), Global Plant Services, and Training across North America. The Director will drive operational excellence, standardization, and customer satisfaction while aligning with broader North American strategic goals in collaboration with Senior Leadership stakeholders. Essential Functions and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lead and evolve the on-site and mobile service delivery model across North America, ensuring high performance, customer satisfaction, and alignment with strategic objectives. Oversee Service Desk teams and IT-enabled service platforms to ensure responsive, reliable, and scalable support for customer operations. Collaborate with global counterparts to maintain service standardization while driving operational success and innovation in North America. Lead the Training Team to implement technician development programs, enforce service standards across sites, and promote continuous improvement and reliability. Partner with executive leadership (VP/SVP/EVP) to support and execute North American service strategies. Drive KPIs, process improvements, and service innovation across all domains. Act as a senior escalation point for critical customer issues, ensuring timely resolution and proactive communication. Perform all other duties as assigned. WHAT YOU HAVE Bachelor's degree in Engineering, Business or related field required. MBA preferred. 10+ years of experience in industrial services, operations, or engineering leadership, preferably within the material handling or automation industry. Proven track record of leading large teams or cross-functional departments. Deep understanding of automated systems, conveyor technologies, robotics, and warehouse operations. Strong background in optimizing processes, managing budgets, and improving performance metrics. Experience with remote diagnostics, service desk operations, and IT-enabled support for automated systems. Familiarity with training and certification programs for technicians working on material handling systems. Skilled in navigating complex organizational dynamics. Exceptional communication skills-both verbal and written. Working Conditions and Environment: Authorization to work in the U.S. Up to 35% travel required (domestic and occasional international). Ability to obtain passport and travel to Europe and Canada Professional office etiquette is required at all times Ability to travel by air both domestically (US) and internationally (primarily to Austria and other parts of Europe as well as Canada) Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm's length, and lifting up to 50 pounds. WHAT YOU WILL GET 2 remote days per week Half day Fridays A beautiful new, state-of-the-art, office complex in Kennesaw, GA Industry competitive compensation Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more! 401k with a very generous employer match and no vesting! Paid Vacation & Holidays Profit Sharing Paid Parental Leave Subsidized Daycare Tuition Reimbursement Pet Insurance Subsidized food delivery Monthly celebrations Quarterly employee events Corporate Social Responsibility including recycling, sustainability and volunteering KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. Due to the safety-sensitive nature of this position, strict adherence to KNAPP's drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”
$71k-106k yearly est. Auto-Apply 60d ago

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Updated December 22, 2025

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