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The differences between field representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a field representative, becoming a customer service representative takes usually requires 6-12 months. Additionally, a field representative has an average salary of $43,321, which is higher than the $32,260 average annual salary of a customer service representative.
The top three skills for a field representative include PET, patients and customer service. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| Field Representative | Customer Service Representative | |
| Yearly salary | $43,321 | $32,260 |
| Hourly rate | $20.83 | $15.51 |
| Growth rate | 4% | -4% |
| Number of jobs | 181,538 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 59% | High School Diploma, 33% |
| Average age | 47 | 40 |
| Years of experience | 4 | 12 |
The primary role of field marketing representatives is to drive brand awareness through face-to-face customer interaction. They are the liaisons between sellers and buyers, providing vital information on products and services. To drive sales, they typically promote human relations via communication and distribution of marketing collateral. They design, implement, and execute field marketing campaigns. Other responsibilities of a field marketing representative include negotiating with retailers, promoting business expansion opportunities to merchants and retailers, and attending relevant trade events.
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Field representatives and customer service representatives have different pay scales, as shown below.
| Field Representative | Customer Service Representative | |
| Average salary | $43,321 | $32,260 |
| Salary range | Between $26,000 And $71,000 | Between $25,000 And $41,000 |
| Highest paying City | Camden, NJ | Des Moines, WA |
| Highest paying state | New Jersey | Washington |
| Best paying company | Bayer | Oracle |
| Best paying industry | Government | Insurance |
There are a few differences between a field representative and a customer service representative in terms of educational background:
| Field Representative | Customer Service Representative | |
| Most common degree | Bachelor's Degree, 59% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Alfred | - |
Here are the differences between field representatives' and customer service representatives' demographics:
| Field Representative | Customer Service Representative | |
| Average age | 47 | 40 |
| Gender ratio | Male, 62.1% Female, 37.9% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 13.9% Asian, 5.1% White, 73.2% American Indian and Alaska Native, 0.2% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |