Desktop Support Engineer
Help desk analyst job in Winona, MN
Job Title : Desktop Support Engineer
Duration : Fulltime
Responsibilities
“Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment
OEM Vendor co-ordination for faulty or new hardware requirements
“IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application
“Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues
In Scope:
Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor)
Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support
Co-ordination with OEM on Hardware/Software issues
Ticket information documentation using ITSM tool.
Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
Deployment and configuration of new hire equipment (Manually and/or using automated Tools)
Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools
Hardware and software provisioning (check-in and check-out)
Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service
Articulate technical solutions to non-technical users in simple and easy to understand terms
Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another)
Uplift and reimage of leaver equipment and update of asset management system/CMDB.
Update of asset management system/CMDB according to Joiner Mover Leaver Process
STUDENT: IT Support Associate/IT
Help desk analyst job in Minnesota City, MN
Title: STUDENT: IT Support Associate/IT VP Area: VP - CFO Department: Information Technology $13.00 per hour Who We Are: Northwestern is a faith-driven community, UNWavering in our Christ-centered principles and identity as those who profess faith in Jesus. Rooted in the unshakable foundation of God's Word and our calling to impact His world, our mission and vision flow from these core values, expressed through Christ-centered higher education at the University of Northwestern - St. Paul and through gospel outreach and faithfulness with Northwestern Media.
Position Summary:
To deliver front-line technical assistance to faculty, staff, and students by troubleshooting basic technology issues, resolving common hardware and software problems, and escalating more complex concerns to full-time IT staff when necessary.
Key Responsibilities:
* Provide a high level of customer service to staff, faculty, students, and outside customers
* Troubleshoot and resolve computer hardware/software issues in a timely manner over the phone, in person, or using a remote-control application
* Utilize various software tools and application to resolve end-user issues
* Create and update knowledgebase articles
* Assist with technology-related questions and issue
* Assist with sound and video as needed
* Perform other duties as requested or assigned.
Because our community is a significant part of our mission and the development of our students and listeners, all employees serve as ministers of the gospel of Jesus Christ by actively partnering with the University to disciple students as they grow intellectually and spiritually, and with Northwestern Media to lead people to Christ and nurture believers to maturity in their faith.
Qualifications:
* Able to interact with a variety of individuals in a professional, tactful and courteous manner
* Have strong phone and customer service skills
* Strong technical and troubleshooting skills with Windows and Mac operating systems
* Desire to learn more about technology
* Maintain a growing, personal relationship with Jesus Christ, reflect His character in all interactions, and faithfully uphold and embrace Northwestern's mission, Doctrinal Statement and Declaration of Christian Community
Key Skills:
* Independent & Teamwork: Capable of working both independently and collaboratively, with minimal supervision.
* Confidentiality: Maintains discretion and handles sensitive information appropriately.
* Organizational Skills: Strong time management and problem-solving abilities; able to prioritize and meet deadlines with attention to detail.
* Technical Proficiency: Advanced computer skills, including Microsoft Office and related software.
* Written & Verbal Communication: Strong writing, editing, proofreading, and verbal communication skills.
* Flexibility: Willingness to work occasional evenings as needed.
* Punctuality & Initiative: Prompt, self-motivated, and able to thrive in a fast-paced, evolving environment with shifting responsibilities.
* Background Check: Must pass initial background check as a condition of employment.
Work Environment:
The work environment involves working for a suburban, Christian university or Christian owned and operated radio station alongside those with a demonstrated commitment and personal relationship with Jesus Christ, a commitment to the mission and values of Northwestern, and an agreement to abide by all Northwestern policies.
All applicants must be authorized to work for any employer in the United States as we are unable to sponsor or take over sponsorship of an employment visa.
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Computer Field Tech Position-Onalaska WI
Help desk analyst job in Onalaska, WI
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
IT Support Specialist
Help desk analyst job in La Crosse, WI
EXPERIENCE OUR CULTURE! JOIN OUR TEAM! Recognized as a "Best Place to Work" for the past 8 years, Trust Point Inc. of La Crosse, WI. is looking to hire a full-time Information Technology Support Specialist. We are currently seeking an experienced professional candidate to provide full-time IT support to our Trust Point Team.
We offer a complete line of benefits including on-site workout facility, pet insurance, paid volunteer time and identity protection coverage. In addition, we also offer a very generous 401k and profit sharing plan.
ABOUT TRUST POINT INC.
For more than 100 years, Trust Point has provided a wide array of trusted financial services to individuals, families, businesses and charitable organizations. It is our goal to provide outstanding client service in order to help our clients achieve their financial goals.
Our success is a direct result of the caliber of the team we recruit. We value each of our staff members and their input. We are supportive, not only to our clients but to each other. Our CEO embodies our supportive culture and has an open door policy. We love to show our appreciation and provide fun and unique perks throughout the year.
A DAY IN THE LIFE OF AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST:
As the IT Support Specialist you arrive each day ready to maintain and support your team member's technical needs. You address questions and concerns in a professional and timely manner and are a key component to the Information Technology team. You serve as a liaison between our IT vendor and handle all of the day-to-day technology needs, including:
* Reviewing trouble tickets and scans
* Troubleshooting of equipment
* Informal training on various computer hardware and software
* Review of network logs, nightly perimeter vulnerability reports and email system.
* Management of phone systems
* Issuance and maintenance of key fob access
* System user set-up and troubleshooting
WORK SCHEDULE
This is a full-time hybrid position working Monday-Friday, 8am-5pm.
Trust Point is proud to be an equal opportunity workplace.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.
BI Help Desk Analyst
Help desk analyst job in Black River Falls, WI
Black River Health has an immediate opening for a Help Desk Analyst in the Business Intelligence Department. The Help Desk Analyst provides maintenance of the computer desktop environment through the utilization of the internal Business Intelligence (BI) Information Technology (IT) Help Desk. Functions as first-level support for users of computer applications and systems. Responds to user inquiries regarding software and hardware, and perform tasks to resolve problems or obtain solutions for users. This position:
Full-time, 80 hours per pay period, Day Shift, benefited. (Full-On-Site Required)
Essential Duties:
Provides IT Help Desk support and resolves problems to the end user's satisfaction.
Monitors and responds quickly and effectively to requests received through the IT Help Desk
Monitors Service Desk for tickets assigned to the queue and processes first-in first-out based on priority.
Modifies configurations, utilities, software default settings, etc. for the local workstation. Performs timely workstation hardware and software upgrades as required.
Manages computer workstation setup and deployment for new employees. Ensuring each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment or software. Installs, tests, and configures new workstations, peripheral equipment and software.
Educational Qualifications:
Minimum of three semesters completed in an accredited Information Systems associate degree program and in good standing required
Associate's degree in Information Systems
Bachelor's Degree in Information Systems, Business, Communications, or related field preferred
2 years of relevant technical experience preferred
Make Black River Health your home, we make transitions seamless. You will also appreciate excellent benefits, a positive and pleasant hospital environment that values teamwork, and a passionate focus on patient care. Now is your chance to join this new and exciting opening at Black River Health.
"Black River Health, Inc. is an equal employment opportunity employer functioning under an Affirmative Action Plan."
Auto-ApplyIT Support Specialist
Help desk analyst job in Viola, WI
Why join the GoMacro team?
Were a company that is driven by a unique core ideology we call The GoMacro Way, which is based upon authenticity, generosity, and compassion for people and the planet. We operate with integrity, we create with passion, and we conduct ourselves with humility. We seek growth-minded people who are inspired by challenges, encouraged by camaraderie, and excited about being leaders at every level. Become part of a team where everyone is heard, valued, and empowered to influence positive change in their local and global community.
How GoMacros history shapes who we are today?
During her 2003 battle with cancer, co-founder Amelia Kirchoff created the first MacroBar recipe in her kitchen on the Wisconsin family farm. In the years following, Amelia and her daughter and co-founder Jola began spreading awareness for the power of a balanced, plant-based lifestyle through GoMacros healthy and delicious MacroBars, which are now available in stores nationwide.
Today, our work is still guided by the values upon which Jola and Amelia built GoMacro: Live Long, Eat Positive, Give Back, Tread Lightly, and Be Well. Its our goal to inspire people to have a healthy body, sharp mind, and bold spiritand we believe doing fun, and meaningful work is part of that.
Join us as we make the world better, one bite at a time!
Position Description:
The IT Support Technician will gain valuable hands-on experience in IT operations, technical support, and systems management. This role is designed to provide exposure to real-world IT environments, focusing on resolving hardware and software issues, supporting end users, and contributing to the overall stability and performance of the organizations technology infrastructure.
Key Responsibilities:
Respond to and manage incoming support requests through the IT ticketing system, ensuring timely resolution and accurate documentation of issues.
Provide technical assistance to GoMacro employees for hardware, software, and peripheral-related concerns.
Assist with the installation, configuration, and troubleshooting of computer systems, applications, and devices.
Monitor system performance and proactively identify and report issues or anomalies.
Follow established IT procedures for system maintenance, updates, and incident response.
Deliver user training and support on commonly used software, tools, and IT best practices.
Research and recommend solutions for technical challenges, collaborating with senior IT staff as needed.
Analyze support trends and recurring issues to help improve IT processes and user experience.
Ideal Candidate Demonstrates:
Cooperation: Works effectively within a team and communicates clearly with colleagues.
Attention to Detail: Maintains accuracy and thoroughness in troubleshooting and documentation.
Dependability: Demonstrates reliability and accountability in completing assigned tasks.
Integrity: Upholds ethical standards and handles sensitive information responsibly.
Initiative: Proactively seeks opportunities to learn and contribute to IT projects
Other Duties:
Other duties as assigned by supervisor.
Requirements:
Preferred Qualifications:
Within one year or less from graduation in an Associates or Bachelors program or Certifications.
Coursework completed in Information Technology, Computer Support, or related field.
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Now Hiring IT and Telecom Field Technicians
Help desk analyst job in La Crosse, WI
Job DescriptionBenefits:
Flexible schedule
Opportunity for advancement
Profit sharing
This Is
Not
Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
Perform a wide range of technical tasks including but not limited to:
OS installations, hardware diagnostics, and software setup
Structured cabling (including drilling, running, and dressing cables)
Telecom work (punch-downs, demarc extensions, etc.)
Work independently across various environments: retail, medical, restaurant, and corporate
Maintain a high standard of professionalism with clients
Be on call and ready to respond to service requests within your territory
Preferred Skills & Experience
PC and printer troubleshooting experience (a strong plus)
At least 1 year of I.T. or Telecom experience, and one of the following:
A+ Certification
Network+ Certification
OR 5+ years verifiable field experience in I.T./Telecom
Required Equipment & Qualifications
Reliable personal vehicle (Public transportation not accepted)
Valid drivers license
Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
Laptop with Ethernet port
Smartphone with mobile hotspot
Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
Punctual, courteous, and presentable
Compensation & Perks
Paid hourly while on site
1099 contractor position
Travel pay included (based on time travel; approx. 80-mile radius from home)
App-based tracking for job time and travel
Exposure to new and exciting technologies and clients
Opportunity to expand your skills and industry knowledge
About AMG Tech Support
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
IT Systems Support Specialist
Help desk analyst job in La Crosse, WI
Job DescriptionDescription:
Become a part of a leading beverage distributor by joining GPC, formerly known as Gillette Pepsi! We're a family-owned, independent distributor of Pepsi and many other tasty and refreshing beverages that are easy to get excited about. Work with the top beverage brands like Pepsi, Rockstar, Starbucks, Celsius, Bubbl'r, and more. With our employee's success, we're able to achieve our mission: To be the best supplier of refreshing beverages…. period.
We are currently seeking an IT Systems Support Specialist to join our team. The IT Systems Support Specialist is responsible for the maintenance and support of GPC's computer systems & networks to ensure reliable operations to meet the business needs at all locations. This position is accountable for providing technical expertise, assistance, and project coordination necessary to install computer software products, modify/repair hardware, and resolve technical problems within the network. We're looking for someone who enjoys problem-solving, collaborating with colleagues, and using technology to make work easier and more efficient across the organization.
“A day in the life of an IT Systems Support Specialist looks like:”
Computer System Management: Proficiently install, configure, and maintain server hardware and software to ensure the continuous availability, uptime, and reliability of our systems.
Training & Documentation: Create and maintain IT documentation, SOP's and “how-to” guides for employees.
Workstation Deployment: Set up, configure, and deploy workstations.
Desktop User Support: Serve as the primary point of contact for escalated technical issues, offering level 2 technical support to users. Your role includes promptly resolving desktop applications, workstations, and related equipment problems with minimal disruption.
User Account Management: Efficiently create and manage user accounts, access permissions, and group policies, enhancing the organization's security and user experience across Active Directory and other platforms.
Hardware and Software Troubleshooting: Methodically troubleshoot hardware and software errors by conducting diagnostic assessments, meticulously documenting problems and resolutions, prioritizing issues, and evaluating their impact. Escalate complex issues to vendors or higher-tier technical staff when necessary.
Mobile Device Management: Setup, configure, troubleshoot, and manage mobile devices and mobile device policies for front line employees.
What does it take to be an IT Systems Support Specialist?
Associate's degree in information technology or computer science.
Minimum 2 years of proven experience working in the Information Technology field.
Demonstrate advanced proficiency in network infrastructure including LAN, WAN, VLAN and VPN.
Past experience administering server-side technology and networked computer systems.
Familiarity with SQL and database operations.
What does GPC have to offer you?
$55,000 - $60,000 Per Year
Medical, Dental and Vision Insurance
Health Savings Account and Flexible Medical and Dependent Care Spending Account
401(k) Plans and Automatic Retirement Contributions
Company paid Basic Life Insurance, Accidental Death and Dismemberment Insurance, and Short-Term Disability
Supplemental Life insurance, Long Term Disability Insurance, Critical Illness Insurance and Accident insurance
100% Paid Maternity and Parental Leave
Tuition Reimbursement
Scholarship Program
3 Weeks of Paid Vacation and 9 Paid Holidays per year
Paid Volunteer Time Off
Wellness Program
Employee Assistance Program
Employee Product Discounts
Employee Recognition Program
What You Can Expect at GPC:
We act with respect, kindness, and humility
We are collaborative and team focused
We expect and appreciate hard work
We have the courage to change
Why join the GPC Team?
Be part of a family-owned business that cares about its employees. Our employees are why we succeed! We recruit motivated people, reward them and help develop them to reach their full potential while achieving our mission: To be the best supplier of refreshing beverages…. period. If you are a motivated self-starter, we want you to join our GPC Team!
Equal Employment Opportunity/Affirmative Action:
GPC is an Equal Opportunity/Affirmative Action employer and is committed to equal opportunity for all qualified individuals and will not discriminate or harass any employee or applicant because of race, color, creed, religion, sex, sexual orientation, age, nation origin, ancestry, citizenship, disability, or status as a disabled veteran, recently separated veteran, armed forces service medal veteran or other protected veteran who served on active duty in the U.S. military, ground, naval or air service during a war or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense (collectively, “covered veterans”) or other legally protected status.
Requirements:
IT Systems Support Specialist
Help desk analyst job in La Crosse, WI
Full-time Description
Become a part of a leading beverage distributor by joining GPC, formerly known as Gillette Pepsi! We're a family-owned, independent distributor of Pepsi and many other tasty and refreshing beverages that are easy to get excited about. Work with the top beverage brands like Pepsi, Rockstar, Starbucks, Celsius, Bubbl'r, and more. With our employee's success, we're able to achieve our mission: To be the best supplier of refreshing beverages…. period.
We are currently seeking an IT Systems Support Specialist to join our team. The IT Systems Support Specialist is responsible for the maintenance and support of GPC's computer systems & networks to ensure reliable operations to meet the business needs at all locations. This position is accountable for providing technical expertise, assistance, and project coordination necessary to install computer software products, modify/repair hardware, and resolve technical problems within the network. We're looking for someone who enjoys problem-solving, collaborating with colleagues, and using technology to make work easier and more efficient across the organization.
“A day in the life of an IT Systems Support Specialist looks like:”
Computer System Management: Proficiently install, configure, and maintain server hardware and software to ensure the continuous availability, uptime, and reliability of our systems.
Training & Documentation: Create and maintain IT documentation, SOP's and “how-to” guides for employees.
Workstation Deployment: Set up, configure, and deploy workstations.
Desktop User Support: Serve as the primary point of contact for escalated technical issues, offering level 2 technical support to users. Your role includes promptly resolving desktop applications, workstations, and related equipment problems with minimal disruption.
User Account Management: Efficiently create and manage user accounts, access permissions, and group policies, enhancing the organization's security and user experience across Active Directory and other platforms.
Hardware and Software Troubleshooting: Methodically troubleshoot hardware and software errors by conducting diagnostic assessments, meticulously documenting problems and resolutions, prioritizing issues, and evaluating their impact. Escalate complex issues to vendors or higher-tier technical staff when necessary.
Mobile Device Management: Setup, configure, troubleshoot, and manage mobile devices and mobile device policies for front line employees.
What does it take to be an IT Systems Support Specialist?
Associate's degree in information technology or computer science.
Minimum 2 years of proven experience working in the Information Technology field.
Demonstrate advanced proficiency in network infrastructure including LAN, WAN, VLAN and VPN.
Past experience administering server-side technology and networked computer systems.
Familiarity with SQL and database operations.
What does GPC have to offer you?
$55,000 - $60,000 Per Year
Medical, Dental and Vision Insurance
Health Savings Account and Flexible Medical and Dependent Care Spending Account
401(k) Plans and Automatic Retirement Contributions
Company paid Basic Life Insurance, Accidental Death and Dismemberment Insurance, and Short-Term Disability
Supplemental Life insurance, Long Term Disability Insurance, Critical Illness Insurance and Accident insurance
100% Paid Maternity and Parental Leave
Tuition Reimbursement
Scholarship Program
3 Weeks of Paid Vacation and 9 Paid Holidays per year
Paid Volunteer Time Off
Wellness Program
Employee Assistance Program
Employee Product Discounts
Employee Recognition Program
What You Can Expect at GPC:
We act with respect, kindness, and humility
We are collaborative and team focused
We expect and appreciate hard work
We have the courage to change
Why join the GPC Team?
Be part of a family-owned business that cares about its employees. Our employees are why we succeed! We recruit motivated people, reward them and help develop them to reach their full potential while achieving our mission: To be the best supplier of refreshing beverages…. period. If you are a motivated self-starter, we want you to join our GPC Team!
Equal Employment Opportunity/Affirmative Action:
GPC is an Equal Opportunity/Affirmative Action employer and is committed to equal opportunity for all qualified individuals and will not discriminate or harass any employee or applicant because of race, color, creed, religion, sex, sexual orientation, age, nation origin, ancestry, citizenship, disability, or status as a disabled veteran, recently separated veteran, armed forces service medal veteran or other protected veteran who served on active duty in the U.S. military, ground, naval or air service during a war or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense (collectively, “covered veterans”) or other legally protected status.
Desktop Support Engineer (Level 1)
Help desk analyst job in Oakdale, WI
NSC Global is currently looking for a Desktop Support Engineer to join our growing company.
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at ***************** for more information on our organization.
POSITION: Desktop Support Engineer
JOB TYPE: Direct Hire (W2) with NSC Global
START DATE: IMMEDIATELY
Responsibilities
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate's degree in a related area or 3-5 years of experience in the field or in a related area. Familiar with a variety of the fields' concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.
Position Description:
Provides on-site and remote technical service support, installation, configuration and problem resolution in Apple / MAC / Network environments.
Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems.
Diagnoses mechanical, hardware, software and system failures using established procedures.
Determines most cost effective repair resolution to minimize customer downtime.
Act as the primary provider of technical support to desktop and laptop computer users for hardware, Apple / Mac OS, and application issues to Executive/Financial Level customers.
Monitor and update help desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions.
Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress.
Evaluate current processes, procedures, and technology with an emphasis on identifying methods of improving effectiveness in providing support to customers.
Coordinate support and repair activities with select third party vendors.
Qualifications
Skill/Ability Knowledge:
Must have the technical ability to provide desk side support for computer and printer hardware, common software applications, Apple / Mac OS issues.
Must be a proficient user of personal computer tools for word processing, decision support and communication.
Must be skilled in problem solving techniques and supporting financial customers.
Proficiency in the following areas - Networking, VPN, Wireless. Customer Service, Ticketing system applications and multi-tasking.
Soft Skills:
Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.
Auto-ApplyIT Hardware Technician
Help desk analyst job in Onalaska, WI
Job Description
IT Hardware Technician
)
At Dynamic Lifecycle Innovations, our mission is to protect the planet with innovative sustainability efforts, and empower our team members to be the best they can be. We're an industry leader in electronics life cycle management known for doing the right thing and delivering for our customers. Our team is our most valuable resource, and we work diligently to provide a work environment that is rewarding, engaging, and FUN!
Don't just take our word for it, visit Dynamic Lifecycle Innovation's Great Place to Work page to see what Team Members have to say. We may be a little biased, but we think you're going to love it here.
Position Location: Onalaska, WI
Position: New!
Hours: Monday - Thursday, 6:00am - 4:30pm; No mandatory overtime, no nights or weekends!
Compensation: $22.75 - $27.00/hour (dependent upon experience), wage increase eligible twice annually
Benefits Highlights:
3 weeks of paid vacation in year one and 4 weeks of paid vacation in year two
8 paid Holidays
Health benefits start the first of the month following start date
401K
Profit sharing (Quarterly basis)
Purpose & Summary:
This is a specialized technician role tailored for team members with a robust technical aptitude and extensive knowledge of IT hardware. As an IT Hardware Technician you will work in our core processes that require the most technical knowledge and troubleshooting but may flex into the Sort Technician and Refurbishing Technician processes as needed. Success in this position relies on proficiency in hardware analytical thinking and the ability to evaluate profit generation by optimizing time and resource management. This is a fast-paced, rate-based, warehouse environment.
Responsibilities include:
Process production material in alignment with defined procedures at a consistently high-achieving rate. Work includes verifying customer requirements, using hand tools, and software programs to track material. Core processes include complex material like Apple Devices, Miscellaneous Testing, Servers, and Networking.
Perform advanced IT hardware diagnosis, identifying, analyzing, and resolving complex issues within IT hardware components.
Document and maintain production results in software applications, utilizing ERP systems and worksheets.
Operate with a continuous improvement mindset, supporting and championing changes, and acting as a subject matter expert when appropriate.
Education Requirements & Qualifications: For consideration, candidates must possess a high school diploma or equivalent and a basic understanding of computer hardware.
Skills & Abilities:
Knowledge:
Required: Computer refurbishing and repair processes, networking equipment, servers, Apple devices, IT hardware components, troubleshooting, and diagnostics.
Preferred: Troubleshooting techniques for hardware and software issues.
Skills:
Required: Advanced problem-solving, critical thinking, work ethic, integrity, advanced computer operations, attention to detail, organizational capabilities.
Preferred: Spreadsheet and database entry, intermediate math skills.
Abilities:
Required: Analytical thinking, independent and team work, willingness to learn, use of basic hand tools, positive navigation of changes, continuously exert 20 pounds of force, up to 50 pounds occasionally, standing for the duration of the shift.
Preferred: Ability to track numbers, recognize valuable electronic equipment, manage small continuous improvement projects.
Dynamic Lifecycle Innovations strives to be an employer who stands out from the crowd, and we believe differences that make us unique should be celebrated on an individual level as well. We are proud to be an equal opportunity, affirmative action employer, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other identifier.
IT Help Desk Specialist (Entry-Level)
Help desk analyst job in La Crosse, WI
Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of the Nation's top employers. Our clients include ground-breaking start-up companies and well-established billion-dollar organizations who want to find their next generation of talent.
The Job:
We are recruiting for an IT Help Desk Specialist to work with our expanding team. The IT Help Desk Specialist will be joining one of America's fastest-growing private companies with a high-energy, exciting environment. Recent college graduates are highly encouraged to apply. If you are an excellent communicator looking to join a great organization, please apply today!
What You Will Be Doing As An IT Help Desk Specialist:
Identify areas for process improvement, and professionally communicate suggestions to leadership.
Build relationships with current and future customers.
Understand system features and limitations at an in-depth level.
Explain system functions to customers as it relates to their issues.
Work inter-departmentally to provide potential solutions for customer issues, and maintain strong communication with all parties.
Conduct customer meetings and site visits to assess support scenarios.
Manage and follow customer service support issues, and augment previous support to promote a solution for the issue.
Manage customer support escalations.
Monitor customer support case volumes.
Participate in special projects as required.
Our Ideal IT Help Desk Specialist Candidate Has:
Computers and electronics - knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
Office software acumen - comfortable with a wide variety of software including, but not limited to Microsoft Suite, Google applications, and relevant databases
Communication - express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization
Organizing and planning - develop specific goals and benchmarks to prioritize, organize and accomplish your work in a timely manner
Complex problem-solving - identify complex problems and review related information to develop and evaluate options and implement solutions
Salary:
$40,000-50,000/yr + Benefits
Requirements To Be An IT Help Desk Specialist:
Bachelor's degree
Katapult Network is an equal-opportunity employer and celebrates diversity in all of its forms. People of all identities and backgrounds are encouraged to apply.
We're social! Follow us on:
Instagram
Facebook
LinkedIn
Distribution Center Help Desk
Help desk analyst job in Winona, MN
2001 Theurer Blvd, Winona, MN 55987 MN100 Distribution Center Part-time Shift(s): MON TUE WED THU FRI 7:00am - 6:00pm 20 - 28 hours/week Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Working as Part-time Distribution Center Help Desk, you will provide customer service to Fastenal branches by answering general questions, providing tracking, placing orders, performing quality checks, and/or resolving discrepancies. Fastenal Company is committed to environmental protection and to providing a safe and healthy workplace for all employees. We strive to integrate EHS & Sustainability considerations into all our business decisions, plans, and operations. This is an entry-level position based out of our distribution center located at 2001 Theurer Blvd, Winona, MN 55987. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.
RESPONSIBILITIES:
The duties and responsibilities of this position include, but are not limited to:
o Operating computer programs, RF scanners, and printers to label product
o Assisting branches with product related questions or issues by phone, email or online support
o Performing quality checks verifying product descriptions and quantities match
o Locating orders in the warehouse
o Learning and understanding various department functions
o Multi-tasking in a faced-paced environment while learning and interacting with multiple departments in accordance with Fastenal procedures
o Retrieving product for walk in customers at our distribution center
o Maintaining the cleanliness and organization of work area
o Complying with health, safety and sustainability rules and expectations
o Participating in activities and programs that help the company achieve health, safety and sustainability objectives
o Learning and assisting other departments within the distribution center
o Learning, passing, and practicing various environmental health and safety trainings
REQUIRED POSITION QUALIFICATIONS:
The following skills and qualifications are required for this position:
o Prior administrative/customer service experience OR industry experience and product knowledge
o Proficient written and oral communication skills
o Navigating between multiple computer programs including Microsoft Office Suite while demonstrating computer literacy
o Proficient using Microsoft Office Suite
o Highly motivated, self directed and customer service oriented
o Demonstrate strong math aptitude, attention to detail and sense of urgency
o Exhibit strong problem solving, deductive reasoning and decision making skills
o Learn and perform multiple tasks in a fast paced environment
o Work independently as well as in a team environment
o Willingness to work a flexible schedule/extra time as needed
o Demonstrate our core values of ambition, innovation, integrity and teamwork
o Lift, slide and lower packages that typically weigh 25-50lbs and may weigh up to 100lbs
o Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)
ABOUT US:
Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.
As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.
PART-TIME BENEFIT:
Fastenal offers a 401(k) with an employer contribution.
COMPENSATION:
The pay range for this position is $15/hr -20/hr.
IT Network Administrator
Help desk analyst job in West Salem, WI
Join our team as a Network Administrator and play a key role in designing, implementing, and maintaining secure and high-performing network infrastructure. This position supports critical business applications and ensures system reliability through proactive monitoring, upgrades, and collaboration with internal teams and third-party vendors. Ideal candidates will bring strong technical expertise, a commitment to best practices, and the ability to manage multiple projects in a dynamic environment. If you're ready to make an impact and grow with us, we encourage you to apply. Must be on-site at our new West Salem, WI location.
Responsibilities
Maintain company network infrastructure, servers, applications, services, and associated hardware.
Participate in the installation, configuration, and upgrade of components of network infrastructure.
Maintain an accurate inventory of assets.
Monitor network infrastructure to ensure optimal performance and security, also working directly with third party vendors for managed services.
Monitor and respond appropriately to incidents, outages, and alerts engaging 3
rd
party vendors as necessary.
Evaluate and implement approved security improvements and system upgrades.
Participate with the infrastructure team in network design changes and implementation.
Participate in the research, evaluation, documentation, and implementation of new technology solutions based on industry best practices and current technologies.
Plan, manage, schedule, and set priorities for multiple projects.
Create and maintain technical support documentation for systems and applications.
Work extended hours as necessary to maintain existing infrastructure or implement new solutions with minimal impact to the business.
Work with other teams to assist in technology deployments and problem resolution.
Contribute to the technical and operational training of less experienced staff.
Provide escalated support to users requiring assistance with technology issues via phone and ticket system.
Participate in after-hours on-call activities.
Travel occasionally, including overnights up 15% of time.
Qualifications
Associates degree in computer related field.
5+ years relevant experience preferred.
Experience with enterprise network equipment including routers, managed switches, firewalls, VPN, and wireless controllers.
Ability to troubleshoot data and voice circuits (Ethernet, T1, PRI, SIP, and more).
Extensive knowledge of layer 2 & 3 switching, subnetting, spanning tree, ether channel, trunking, multicast, VLANs, HSRP, and ACLs.
Extensive knowledge of dynamic routing protocols (EIGRP, BGP, OSPF), policy-based routing, SD-WAN, and virtual networks.
Experience with Cisco Call Manager, CUBE, IP Phones, and SIP telecommunication technologies
Experience with cabling infrastructure design and installation.
Experience in Microsoft Windows and Linux operating systems and applications.
Experience with administration of Active Directory, Group Policy, DHCP, DNS, Azure, and Office365.
Strong understanding of security best practices and ability to implement.
Excellent customer service, organizational, interpersonal, and written / verbal communication skills.
Ability to work as part of a team.
Ability to multi-task, troubleshoot, and learn new technologies.
First Supply, family-owned and operated for over 125 years, offers its employees a great benefits package including; medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on demand pay, education assistance, adoption assistance, and more!
About First Supply
First Supply is a leading main channel wholesale distributor, providing industrial customers and building contractors with an extensive line of products and services. We offer a wide range of manufacturer product lines across the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial, and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees across 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois, and Michigan.
First Supply also owns and operates 18 Kitchen & Bath Stores across five Midwestern states under the Gerhard's Kitchen, Bath & Lighting and KOHLER Signature Store by First Supply brands. Gerhard's is the largest, most versatile kitchen and bath store in the Upper Midwest, offering a wide variety of styles-from contemporary to traditional-along with unmatched service. The KOHLER Signature Stores are immersive kitchen and bath showrooms that provide a distinguished experience where designers and homeowners can get hands-on with hundreds of exclusive KOHLER products.
With a 128-year legacy and a people-first culture, First Supply is committed to building a workplace where employees feel valued, supported, and inspired to grow their careers. That commitment has earned national recognition, including a spot on USA Today's 2024 Top Workplaces in the USA, as well as honors as a Woman-Led Top Workplace and an Industry Top Workplace for Distribution.
First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Auto-ApplyLevel 1 Technician - Onalaska Chevrolet
Help desk analyst job in Onalaska, WI
Job Details Morries Onalaska Chevrolet - Onalaska, WI Full Time $17.00 - $20.00 HourlyDescription
About Us:
Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest. We have a comprehensive portfolio of OEM brands, and many stores across Minnesota, Wisconsin, and Michigan. As a leading auto retailer, we strive to be the preferred and trusted provider for our team members and customers, and we are committed to growing and training our career-oriented employees into management roles within the company.
Move Your Career Forward, apply now.
Roles & Responsibilities:
• Responsible for diagnosing and repairing problems with the engine, transmission, electrical, steering, suspension, brakes, and similar systems.-
• Testing to check whether systems and components are secure and are working properly.
• Driving the vehicle for testing purposes or using various equipment, including hand-held and onboard compression gauges or diagnostic computers.
• Maintaining efficiency and accuracy in diagnosing as well as repairing vehicles.
• Following a checklist in ensuring that, they examine each critical part of the vehicle.
• Watching or inspecting closely parts like hoses, belts, plugs, fuel systems, brakes, and other possible troublesome items.
• Using power tools like pneumatic wrenches in order to remove bolts easily and quickly.
• Using machine tools, such as grinding machines and lathes to rebuild brakes.
• Using common hand tools like screwdrivers, wrenches, and pliers, to work on small-scale parts.
• Writing vehicle damage repair estimates
What Morrie's Offers:
• Industry-leading 401(k) and Roth IRA programs with competitive company match
• Full medical, dental, and vision coverage*
• PTO accrual starting at 2 weeks*
• Free life insurance* and identity protection
• AD&D, short- and long-term disability coverage, and voluntary life insurance*
• Flexible spending plans*
• Clean, well-maintained, multi-million-dollar work environments
• Exciting opportunities for management advancement within the company
*Full-time benefit
What You Offer:
• Able to work flexible hours and on Saturdays
• A clean driving record and a valid driver's license
• If entry-level, working knowledge of cars highly preferred
• Ability to pass background check
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
#TECH
Qualifications
Technician Sign-On Bonus:
Morrie's is proud to offer a competitive sign-on bonus for newly hired technicians. Based on experience level, you could be eligible for a free toolbox complete with tools, or a bonus of up to $5000!
Technical Analyst
Help desk analyst job in Minnesota City, MN
The Technical Analyst position at 3M offers a unique opportunity for individuals to collaborate with diverse and innovative teams worldwide. As a Technical Analyst, you will play a vital role in driving complex projects that involve global material creation and plant extension activities, focusing on enhancing global master data management processes, governance, and technologies.
This role requires facilitating discussions with business and process stakeholders to gather requirements, create technical specifications, oversee unit testing, and collaborate with developers on various technologies like Microsoft Power Platform, Microsoft Dynamics 365, ERP SAP, and Snowflake.
Additionally, you will be responsible for gathering user feedback, troubleshooting technical issues, and providing technical training.
The ideal candidate should possess a bachelor's degree or higher and at least one year of combined experience in information systems, IT, data analytics, computer science, master data management, or data science.
Additional qualifications such as experience with Power Apps, Dynamics 365, Power BI, coding languages, ERP data, and Jira are advantageous.
This role is part of 3M's "Work Your Way" program, offering flexibility in work location (remote, on-site, or hybrid), and it may involve occasional travel.
3M emphasizes the well-being of its employees, competitive pay, and comprehensive benefits, making it an attractive choice for those looking to advance their careers in a collaborative and innovative environment.
The expected compensation range for this position is $91,279 - $111,564, inclusive of base pay and variable incentive pay if eligible.
Seasonal, Operations Technical Specialist
Help desk analyst job in Sparta, WI
Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It's an exciting time to be a part of H&R Block!
What you'll do...
As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season.
Day to day, you'll…
* Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages
* Deliver supplies and materials to and from tax office locations in a timely and organized manner
* Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards
* Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst
* Maintain an inventory of district resources
* Track and control hot spare computer equipment in the district
* Document hardware problems and their resolution within the ticketing system
* Maintain up-to-date technical knowledge of the department's supported products and systems
* Participate in all required training relevant to the position and perform other duties as assigned
What you'll bring to the team...
Education:
* High school diploma or equivalent
Work Experience:
* Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools
* Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware
* Must have reliable transportation to travel between office locations as required
* Must be able to work independently
* Must be able to lift 55 pounds
* Demonstrated decision-making, analytical, and problem-solving skills
* Demonstrated organization, prioritization, and project coordination skills
* Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates
* Effective time management and multi-tasking skills
* Ability to follow direction
Why work for us
Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You'll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.
Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.
Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person's race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range
$16.06 - $24.09
Sponsored Job
#indeedkc
As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season.
Day to day, you'll…
* Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages
* Deliver supplies and materials to and from tax office locations in a timely and organized manner
* Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards
* Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst
* Maintain an inventory of district resources
* Track and control hot spare computer equipment in the district
* Document hardware problems and their resolution within the ticketing system
* Maintain up-to-date technical knowledge of the department's supported products and systems
* Participate in all required training relevant to the position and perform other duties as assigned
Auto-ApplyIT Identity & Access Management Analyst III
Help desk analyst job in Arcadia, WI
Join The #1 Furniture Company-Join The #1 Furniture Brand Ashley Furniture Industries, Inc. is the largest manufacturer of furniture in the world. Established in 1945, Ashley offers one of the industry's broadest product assortments to retail partners in 123 countries.
IAM Support Specialist - Ashley Furniture
Position Overview
As an Identity and Access Management (IAM) Support Specialist at Ashley Furniture, you will be responsible for managing and supporting the company's identity and access management systems, ensuring secure access control, and maintaining user authentication protocols across our enterprise applications and systems.
Technical Requirements
* Proficiency in IAM tools and technologies (Azure AD, Okta, or similar)
* Experience with SAML, OAuth, and OpenID Connect protocols
* Knowledge of LDAP, Active Directory, and directory services
* Understanding of security best practices and compliance frameworks
* Familiarity with Single Sign-On (SSO) implementation and maintenance
* Experience with identity lifecycle management tools
* Knowledge of PowerShell, Python, or other scripting languages
* Understanding of REST APIs and web services
* Experience with security information and event management (SIEM) tools
Key Responsibilities
* Manage user access rights and permissions across multiple systems and applications
* Configure and maintain IAM tools and systems including user provisioning and de-provisioning
* Implement and maintain Single Sign-On (SSO) solutions
* Monitor and respond to IAM-related security incidents and access violations
* Develop and maintain IAM policies, procedures, and documentation
* Provide technical support for identity-related issues and access requests
* Conduct regular access reviews and compliance audits
* Implement automated solutions for identity lifecycle management
* Collaborate with security teams to investigate and resolve identity-related security incidents
* Maintain and optimize directory services and user authentication systems
* Create and maintain user access reports for compliance purposes
* Support integration of new applications with existing IAM infrastructure
* Provide training and guidance to end-users on IAM tools and processes
* Participate in on-call rotation for critical IAM system support
Education and Experience Requirements
* Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field
* 3-5 years of experience in IAM administration and support, or related experience
* Relevant technical certifications (e.g., Microsoft, AWS, or IAM-specific certifications) preferred
* Demonstrated experience with identity management systems and security protocols
* Experience in retail or enterprise-level organizations preferred but not required
Required Skills
* Strong analytical and problem-solving abilities
* Excellent communication and documentation skills
* Ability to work independently and as part of a team
* Strong project management and organizational skills
* Customer service-oriented mindset
* Ability to manage multiple priorities in a fast-paced environment
Apply today and find your home at Ashley!
Benefits We Offer
* Health, Dental, Vision, Employee Assistance Program
* Paid Vacation, Holidays, and Your Birthday off
* Generous Employee Discount on home furnishings
* Professional Development Opportunities
* Ashley Wellness Centers (location specific) and Medical Tourism
* Telehealth
* 401(k) and Profit Sharing
* Life Insurance
Our Core Values
* Honesty & Integrity
* Passion, Drive, Discipline
* Continuous Improvement/Operational Excellence
* Dirty Fingernail
* Growth Focused
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:
Corporate Social Responsibility
We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.
Workstation Technician
Help desk analyst job in La Crosse, WI
Job Description
for our client in La Crosse, WI.
Duration: 12 months
Pay: Up to $23/hr
Hours: 8 am to 5 pm M-F
Duties:
Collaborate with Workstation Support Services business units to manage hardware and software orders, ensuring they are received, configured, scheduled, and installed.
Ensure equipment is labeled according to specifications.
Research, verify, and document device specifications per purchase orders and organizational standards.
Work with service and business units to relocate equipment as requested.
Provide on-site installation, customer service, and technical support for installations and repairs per departmental or individual requests.
Act as a technical liaison in the field to collaborate with other support services (e.g., Help Desk, Applications, Materials Management).
Assist with end-user training, explaining basic concepts and procedures related to hardware/software requirements and impacts on customers.
Maintain inventory of supplies and equipment necessary for installations and repairs.
Collaborate with IT Infrastructure areas to manage parts inventory effectively.
Evaluate and process equipment according to IT Security policies and guidelines.
Availability for overtime and on-call participation may be required.
Skills:
Strong desktop PC support skills, including knowledge of operating systems, hardware configuration, and software installation.
Excellent customer service and communication skills.
Ability to work independently and manage time effectively.
Experience:
Minimum of 2 years of professional customer service experience supporting PC, Macintosh, desktop computing hardware, and peripheral equipment.
Relevant experience in a technical support or IT role preferred.
Education:
High School Diploma with 2 years of relevant experience; OR
Associate's degree; OR
Two years of Technical School training in Computers, Technology, Electronics, or a related field.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact the Recruiter Krista Eckard at *********************. Kindly forward this to any other interested parties. Thank you!
Easy ApplyComputer Field Technician
Help desk analyst job in Onalaska, WI
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.