Help desk analyst jobs in Lancaster, PA - 244 jobs

The Arthur J. Glatfelter YMCA in York is seeking a welcoming and service-driven Welcome Desk Associate to create a positive first impression for members and guests. In this role, you'll assist with member check-ins, respond to questions, and help ensure every visit begins on a positive note. Hours vary, with consistent Friday evening shifts available. If you enjoy connecting with people and delivering excellent customer service, we'd love for you to join our team! Employees enjoy FREE use of the facilities at all branches, including our outdoor pools, gym, and wellness center. Program discounts include FREE use of Child Watch up to 3 hours per day for your own children while you're working when available, and discounts on programs and lessons.View Full Job Description Here Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance.

DP World Contract Logistics delivers tailored, scalable, and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years. Our site at York provides advanced 3PL solutions to a premium Automotive brand and manages complex engineering services. We're a fast-paced, quality-driven automotive warehouse supporting some of the biggest names in the industry. Our Field Services Technician would support our technology infrastructure that powers logistics operations, ensuring hardware, software, and network systems run smoothly to minimize downtime and maximize efficiency.This is morning shift role and work hours would be Monday-Thursday 6:30am to 5pm . About the Role * Responsible for maintaining standards as established by the system and network engineering teams in regard to planning and supporting the plants in the areas of desktop, WAN, LAN , servers, and disaster recovery. * Provide diagnostic support to the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation. * Provide first level support to the incident management activities in the plant and problem and change management activities for the site, including weekend, holiday and after hours support when required. * Assume other plant related IT support responsibilities as per plant requirements, availability, and IT skills such as development of ad hoc reports via standard reporting writing tools i.e. Qlik Sense and PowerBI. * Report site IT downtime and changes to the site production schedules using the appropriate communication procedures. * Develop and maintain functional knowledge of all critical operational application software & processes utilized at the site in order to provide support and training to the site users. * Develop and maintain technical knowledge of all critical operational software applications, IT processes, and procedures utilized at the site in order to provide IT support. * Perform hands-on fixes and changes at the PC desktop level, including installing and upgrading software, installing hardware, performing/validating file backups, managing custody of back-up media, and configuring applications at the direction of the site analyst or IT support group. * Organize IT equipment repairs, maintain site inventory of usable spare IT equipment, and maintain a maintenance log of equipment repairs, as directed by the site analyst. * Follow the site related IT purchasing & asset tracking procedures receiving IT assets, updating the IT asset inventory & partake in decommissioning end-of-life assets. * Other duties as assigned Compensation DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package. About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible. The DP World family comprises of syncreon, Imperial and P&O. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. Nearest Major Market: York PA Nearest Secondary Market: Lancaster Job Segment: Logistics, Auto Technician, Supply Chain, Network, Operations, Automotive, Technology

Job DescriptionAbout Schedule EngineDo you want to reinvent a trillion-dollar industry? Schedule Engine is a radically better home services platform combining world-class technology and next generation service solutions. We are reshaping the experience for both consumers and businesses in the trillion-dollar home services industry. Being radically better requires new end-to-end solutions for both consumers and technicians. Schedule Engine has experienced exponential growth because of our commitment to evolve the industry, our determination to be a positive force, and our passion for groundbreaking technology. Joining Schedule Engine now is a once in a lifetime career opportunity for anyone passionate about making a difference and making history in consumer technology. Note: All Schedule Engine offices are currently closed due to the coronavirus pandemic. As of Jan 2021, we plan to reopen offices in early Q3 and will expect most employees to work onsite at least 3-4 days per week. About the JobSchedule Engine is looking to hire Technical Support Specialists who pride themselves on providing world-class client experiences. As a technical support specialist, you love being the front-line contact and #1 support for our clients. You are able to quarterback supporting our clients from your first interaction through to completion with style and grace. You are the client's friend, mentor, liaison, information provider, and overall right-hand throughout their relationship with Schedule Engine. While this role will primarily maintain normal office hours, given the on-call nature of support, we expect employees to be flexible and open to address issues outside of normal office hours. Key Responsibilities Support clients throughout their lifecycle with Schedule Engine. Manage a rotating roster of concurrent client relationships, each at a different stage of development and subscribed to different product bundles. Work with production computer servers and workstations. Document and maintain client records, particularly with regards to support requests. Understand client use cases and provide expertise on how Schedule Engine can be leveraged to meet and exceed their goals. Assess the need for software feature enhancements and document as needed; partner with product and development teams as the voice of the customer. Document development tasks/bugs and share requirements and for the development/product team. Participate in daily agile standup meetings, sharing status of client implementations as they pertain to development team workload. About You Strong verbal and written communication skills. Exceptional presentation and facilitation skills. High level of attention to detail and process minded. Ability to be assertive, proactive and self-motivated. Creative problem-solving skills. Experience in a Support / Implementation / Account management role at an enterprise software or SaaS software company; alternatively, experience working for contractor home services, such as HVAC, Electrical or Plumbing trades in managerial or supervisory role. Expertise with databases, networks, and operating systems. Fundamental business knowledge that helps you better understand our clients' needs and our business priorities. Specific Requirements Technical skills/experience: Microsoft SQL Server, Windows Server operating systems, Networking, VPN, & firewall configuration, Remote connection technologies (RDC, RDP, LogMeIn, etc), Javascript & HTML Proven customer support, client service, or direct client-facing experience and skill. Hungry to be part of something new, innovative and industry-changing - understanding the work and focus that requires. Strong contact handling skills across phone, live chat, and email is essential, including active listening, grammar, spelling, and typing speed. Familiarity with CRM systems and practices. Customer-oriented, with an ability to adapt and respond to different personalities. Excellent communication and presentation skills. Ability to multitask, prioritize and manage time effectively. Completed 2+ years of college or university (BA preferred). *Bonus points if you have experience in the home services space. Why work with us?Working at Schedule Engine means collaborating with experienced, people-first leaders with a clear vision and a track record of success, as well as the close-knit camaraderie of a team of highly talented and motivated coworkers. We offer a collaborative, positive working environment where we encourage employees to balance productivity with the need to recharge the batteries. And of course, you get paid pretty well - we offer competitive compensation packages, including equity, performance-based incentives and competitive benefits for full time employees. Schedule Engine values diversity in the workplace and is an equal opportunity employer. We are committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted. If you require accommodation, please let us know. We will work with you to meet your needs. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Join Our Team as the Backbone of IT Innovation! Are you ready to take your IT career to the next level? Do you love problem-solving, optimizing systems, and keeping clients happy? ONE 2 ONE Inc., a leading MSP, is looking for you! Be the hero behind the scenes, ensuring our clients' tech runs seamlessly, securely, and with top-notch performance. What You'll Do Keep Systems Smooth: Monitor, maintain, and secure client networks, servers, and cloud environments. Troubleshoot Like a Pro: Diagnose issues and solve problems fast to minimize downtime. Deliver Amazing Support: Be the go-to expert, helping clients navigate their tech needs with confidence. Enhance Security: Manage firewalls, VPNs, and backup protocols to keep client data safe. Requirements What You Bring Tech Skills: 2+ years of Systems Administration experience (MSP background a plus!), knowledge of Windows/Linux, Active Directory, and networking. Certs to Impress: CompTIA Network+, Security+, or similar? Even better! Customer Service Mindset: You're great with people and always put clients first. Benefits Why ONE 2 ONE? Growth Opportunities: Work on diverse systems and expand your skill set. A Team That Has Your Back: Collaborative culture where your ideas matter. Solid Benefits: Health, dental, PTO, 401k, and more. Ready to make IT happen? Apply today and bring your skills to ONE 2 ONE Inc, where we don't just solve tech problems; we build the future! *To be considered for this role, please take this short 10-minute survey: ONE 2 ONE Inc.

Job Description Application Support Specialist II Status: Full-Time/Salaried Exempt Reports To: Information Systems Manager, Plant Our Company Lancaster Leaf Tobacco Co Inc. is a subsidiary of Universal Corporation, the leading global leaf tobacco supplier. Lancaster Leaf manages Universal's dark air cured tobacco operations in all relevant traditional dark air-cured origins. Operations in Lancaster, PA. consist of a processing facility, storage facility, and main office which also houses Universal's dark air cured regional headquarters. The Company also has a cutting/flavoring line in the Dominican Republic. Lancaster Leaf supplies virtually all of the major cigar manufacturers in the U.S. with filler, binder, and wrapper from the U.S. and other origins. In addition to domestic supply, Lancaster exports filler, binder, and wrapper to international cigar manufacturers. Lancaster Leaf contracts directly with farmers in all dark air cured growing regions of the U.S. which include Pennsylvania, Connecticut, Massachusetts, Virginia, Tennessee and Kentucky. Summary As an Application Support Specialist II at Lancaster Leaf Tobacco Company, you will play a key role in maintaining and troubleshooting business-critical applications and related factory hardware, ensuring seamless integration and data quality across systems. You will manage data processing tasks such as ETL, imports, and configuration, while creating, testing, and deploying high-quality deliverables in compliance with ticketing and change management processes. This role requires proactive problem-solving to identify and prevent recurring issues, close collaboration with business users to gather requirements and communicate progress, and support for reporting and business intelligence platforms. Success in this position demands strong technical expertise, solid organizational and communication skills, and the ability to work independently in an agile environment, with occasional international travel.What You'll Be Doing (Essential Duties) Support and maintain business-critical applications. Support and maintain the configuration/troubleshooting of factory hardware that connects to business-critical applications. Support and maintain integration and synchronization routines and services for business-critical applications. Provide data processing support including ETL, data import and data configuration for business-critical applications. Analyze production data to ensure data quality, and as necessary identify and enact measures to mitigate data quality issues. Create, test, document, and deploy high-quality project deliverables. Understand, follow and enforce proper support ticketing processes and change management processes. Take proactive approach in identifying trends in support incidents and taking measures to prevent future recurrences. Work directly with business users to gather requirements, set timelines, and effectively communicate delivery of items as they are completed. Support and maintain reporting and business intelligence platforms for business-critical applications. Minimum Requirements Bachelor's degree in Computer Science or Computer Information Systems or equivalent work experience 4+ years of experience providing application support and working with application development teams to maintain applications. Professional application support and/or customer service Mobile and desktop hardware troubleshooting and support Strong knowledge of industry best practices in data architecture and data management. Strong organizational and time management skills. Strong interpersonal and communication skills. Ability to communicate effectively in the English language, both orally and written. Ability to work and solve problems independently and within a team environment. Ability to work in an agile development environment and take proactive approach to completing backlog work. Ability to travel internationally as needed. Preferred Requirements Experience with SQL Server SSIS, SSRS, and/or SSAS considered a plus. Experience with application support or development is considered a plus. Experience with file and service-based systems integration considered a plus. Benefits We offer a wide range of market-competitive total rewards that include 401(k) match, pension, merit increases, paid holidays, medical, dental, life, vision, short and long-term disability benefits, and tuition assistance to name a few. EOE M/F/Disabled/Vet Employer All applicants must be authorized to work in the United

We are looking for a skilled Help Desk Analyst I to join our team in the York, PA area. In this long-term contract position, you will provide exceptional technical support to internal users, ensuring smooth operation of hardware, software, and systems. This role requires strong troubleshooting abilities, excellent communication skills, and the ability to work efficiently in a fast-paced environment. For consideration, please apply directly! Responsibilities: - Deliver courteous and efficient support to internal users through the IT Service Desk. - Diagnose and resolve technical issues related to hardware, software, and networking before escalating when necessary. - Maintain detailed records of all service calls and resolutions using the designated tracking system. - Provide remote technical assistance to users as required. - Collaborate in team meetings and share constructive feedback for process improvements. - Manage service desk communications in the absence of the Lead Service Desk Technician. - Participate in after-hours support using company-issued mobile devices. - Complete service requests and updates within the tracking tool promptly. - Maintain attentive and positive interactions with clients and colleagues. - Contribute to ongoing efforts to enhance service desk procedures and workflows. Requirements - Bachelor's, Associate's, or technical degree preferred, or equivalent experience. - Knowledge of IT principles, including networking, hardware, and software. - Proficiency in Microsoft Windows, M365, Active Directory, and mobile operating systems like iOS and Android. - Familiarity with troubleshooting end-user devices such as desktops, laptops, tablets, and printers. - Minimum of 2 years of experience in IT Service Desk or onsite technical support. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job Description Powerful Partnerships. Standout Solutions. Stevens & Lee is a 200-plus lawyer full-service law firm representing clients throughout the Mid-Atlantic, New England and across the country from 18 offices in New Jersey, Pennsylvania, New York, Rhode Island, Delaware and Florida. The firm is the cornerstone of The Stevens & Lee Companies, a platform of affiliated professional service firms that provide a full range of legal, investment banking, financial advisory, insurance risk management, public affairs and government consulting services. Job Overview Stevens & Lee, a full-service law firm headquartered in Reading, PA, is seeking a Technical Trainer & Help Desk Specialist to join our team. This unique role offers a balance of responsibilities - delivering engaging training on firm-supported software while also providing Help Desk and technical support to our platform employees. We are looking for candidates with strong oral presentation and public speaking skills, a proven background in technical support, and a commitment to exceptional customer service. Because this position requires regular travel to our regional offices, a reliable vehicle is essential. The ideal candidate will be eager to learn and ready to embrace the following responsibilities: Responsibilities (including but are not limited to) Deliver new-hire and ongoing training for attorneys, secretaries, and staff through a variety of methods, including in-person sessions, webinars, and one-on-one deskside instruction. Provide follow-up training and support to reinforce learning and address evolving needs. Contribute to the design and development of training materials, including videos, user guides, and reference documents. Respond to service requests from attorneys, professionals, and staff in a timely and professional manner. Document all service and support activities within the IS Department's tracking system. Install, troubleshoot, and resolve issues related to desktop applications, hardware, and peripherals. Configure and support mobile devices (Apple and Android), ensuring secure and reliable functionality. Participate in the after-hours on-call support rotation to provide timely assistance outside of standard business hours. Skills & Competencies Excellent communication skills with the ability to engage effectively with both technical and non-technical staff at all levels. Strong presentation and facilitation skills with the ability to deliver clear, motivating training sessions. Proven customer service mindset with the ability to build strong relationships and provide responsive, professional support. Highly organized and detail-oriented, able to manage multiple priorities simultaneously and work independently with minimal supervision. Calm and adaptable under pressure, with the ability to meet strict deadlines and respond positively to shifting priorities. Collaborative, energetic team player with a proactive approach to problem-solving. Willingness to travel regularly to regional offices as needed. Qualifications Bachelor's degree or equivalent combination of education and experience. Minimum 2 years of related work experience, law firm or other professionals services experience preferred. Help Desk: 1 year (preferred). Proficient in Microsoft Office, Teams, and familiarity with iManage, Litera products, copiers, printers, and Teams phones is a plus. Self-starter with strong interpersonal, collaboration, and customer service skills While prior experience in both training and legal/professional services is preferred, we are also willing to consider candidates who bring a strong background in technical support along with excellent interpersonal and training skills. For the right candidate, we will provide the additional training and support needed to develop into this role. Job Type: Full-Time- 40 Hours/week FLSA Classification: Non-Exempt Reports To: IS Department In compliance with federal and state equal opportunity employment laws, The Stevens & Lee Companies is an affirmative action/equal opportunity employer and does not discriminate in regard to race, color, national origin, religion, disability, age, or gender.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job DescriptionLocation: Pennsylvania (travel may be required within service areas) Compensation: $45/hour Employment Type: Contract / Part-Time About Us: Integrity Support Solutions is a licensed provider of Home and Community-Based Services, supporting adults with autism and intellectual disabilities across Pennsylvania. We are dedicated to providing compassionate, evidence-based support that uplifts individuals and their families. Position Overview: We are seeking a dedicated and experienced Behavior Support Consultant to join our growing team. The ideal candidate will have expertise in developing and implementing behavior support plans, with a specialized understanding of problematic sexualized behavior. This role involves collaboration with interdisciplinary teams to support individuals in achieving their highest level of independence and quality of life. Responsibilities: Develop, implement, and monitor behavior support plans tailored to individual needs. Provide consultation and training to staff and caregivers. Conduct functional behavior assessments (FBAs) and analyze data to inform intervention strategies. Collaborate with support teams, including families, direct support staff, and clinical professionals. Maintain documentation in compliance with regulatory and agency standards. Participate in team meetings and contribute to person-centered planning. Minimum Requirements: Masters degree in Counseling, Psychology, Social Work, or Education (required). Specialized training in problematic sexualized behavior (required). Current PA State Criminal Background Check, FBI Clearance, and Child Abuse Clearance (required). ABA training or certification (preferred but not required). Strong communication, documentation, and interpersonal skills. What We Offer: Flexible schedule Supportive team environment Meaningful work that makes a difference Opportunities for ongoing professional development If you're passionate about improving lives and equipped with the right expertise, we invite you to apply and make a lasting impact. Apply Today! Email your resume to ***************************** or visit **************************** to submit your application.

Willow Valley Communities is hiring an IT Help Desk Technician to serve as the first point of contact for Team Members seeking support over the phone, by email or ticketing system and support repairs, modification and replacement of Team Member computer hardware and software systems. This role also supports Residents with TV, telephone, and internet services. This position is on-site, not remote. Opportunities with WVC: * Excellent benefits package, including medical, dental and vision * Generous PTO package * Career growth opportunities * Use of amenities, such as our fitness center, spa, cafes and swimming pools * Plus many more Wage: * $19.00/hr + Responsibilities: * Level 1 help desk. Serves as first point of contact in responding to Team Member inquiries concerning computer operation, printer systems, diagnoses system software, operator problems, and password resets. * Provide quick resolution and excellent customer service. * Redirect unresolved issues to the next level of support personnel or vendor support for critical issues. * Repair or replacement of hardware and peripheral components such as monitors, keyboards, wired or wireless mice, phones, printers, etc. * Troubleshoot, diagnose, and resolve technical hardware, basic networking, and/or software issues. * Assist in training users in the basic operation of computers and related components. * Apply computer and technical expertise to Residents purchasing WVC technology with connections to CampusTV, CampusTel, and CampusNet. Assistance provided is based on the Resident Internet IT Policy. * As needed, support TV cable boxes with updated features, and train Residents how to use the cable box. * Update ticketing system with details on problem resolution. * Provide status updates to IT Operations Manager and as needed to other Team Members, via voice mail, E-mail, or in-person communication. * Part of IT On Duty rotation covering evenings and weekends. Qualifications: * Minimum of Associates Degree in Information Technology or 6 months related experience, and/or training; or equivalent combination of education and experience. * Excellent written and oral communication required. * Basic working knowledge of TCP/IP networking. * Hands on experience with diagnosing and resolving basic technical issues. Hours: * 40 hrs/week Schedule: * 8:00am-5:00pm Monday-Friday with on call rotation * This position is on-site and not remote Location: * The North of Willow Valley Communities * 600 Willow Valley Square, Lancaster, PA 17602

Susquehanna Printing Company is looking for a Part Time Distribution Center Support . Job with primary responsibilities for general maintenance and staging bundles at the distribution center, fosters excellent relations with independent delivery contractors and employees at distribution center, and maintains communication with managers at the distribution center. * Hours are 12:30am-5am - 5 days/week including weekends - 20-25 hrs./week * Pay Rate - $16.50/hourly Why work with us? We know that employees are a business's greatest asset and the primary driver of success. We are committed to attracting and retaining people who are bright, curious, flexible, and energetic, to ensure our progress for the next 225 years. As a team member at Susquehanna Printing Company, you'll enjoy: * 401(k) with Company Match * Employee Assistance Program About Us: Susquehanna Printing is part of a long tradition of printing in Lancaster County, beginning in the mid-1860s. Our long-standing expertise in printing continues to this day, as Susquehanna Printing produces the daily LNP newspaper and four local weekly newspapers, plus tabloids, books, and periodicals for businesses throughout the mid-Atlantic region. Susquehanna Printing is part of Steinman Communications. Susquehanna Printing has expanded its business to include state-of-the-art solutions for scheduling, layout, digital printing, inserting, binding, direct mail, and quality control. Susquehanna Printing is conveniently located right off the Greenfield exit on Route 30. There is access to countless shops and restaurants within minutes and easy access to major cities in the Central PA area such as Philadelphia, Baltimore and Washington D.C. * Climate- controlled manufacturing environment, which may include working overtime as necessary. Must be able to work in a standing position throughout an entire shift. Essential Job Functions: * Prepare center for daily operation by staging bundles of newspapers or other print products in a timely manner using proper ergonomic practices. * Help with all areas of delivery as necessary. * Receive and store supplies in the distribution center's warehouse. * Maintain a clean and orderly work area. * Police parking area regularly. * Develop excellent relations with independent delivery contractors through a positive demeanor and active listening skills. * Maintain a positive, professional interpersonal relationship with District Sales Managers, Production Manager and all other Circulation Department management team members. Requirements * Reliable Transportation Salary Description 16.00

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

This IT Support Specialist is a part time position that will serve as the Technology and AV support for the new affiliate high school in Western Chester County. They will also handle responsibilities related to our computer software and hardware as well as IT service support for faculty, students and staff. Education & Professional Requirements: Bachelor's degree preferred Experience with enterprise software implementations desired Blackbaud Suite Support Experience required Skills Required: Level 1 technical experience supporting hardware, software, and IP network equipment Strong technical experience supporting audio, video Strong customer service skills Strong personal relationship skills and the ability to work closely with a wide range of people Ability to manage vendors, volunteers, students, and co-workers to ensure successful projects and events Ability to handle multiple tasks and be detail oriented Demonstrates a high level of professionalism The mission of DC is to educate students who will serve God and impact the world through biblical thought and action. Please check the school's website regarding personal faith alignment and apply if you believe we are a best-fit school for you to develop personally, professionally, and spiritually. Statement of Faith

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Primary location: Lancaster, Pennsylvania Employment status: Full-Time Travel: No Non-compete: No The estimated base salary range for this role is “50,000- 60,000” per year. Individual pay is based upon location, skills and expertise, experience and other relevant factors What does it mean to work at Armstrong? It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company. By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive: A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more. Personal development to grow your career with us based on your strengths and interests. A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Essential Duties and Responsibilities include the following. Other duties may be assigned. Strategy & Planning Provide high level of Customer Service in resolving customer issues and/or requests Evaluate documented resolutions and analyze trends for ways to prevent future problems Alert management to emerging trends in incidents. Acquisition & Deployment Assist in software releases and roll-outs and communication to the end users Operational Management Field incoming requests to the Service Desk via all resources (telephone, chat, self-service and e-mail) to ensure courteous, timely and effective resolution of end user needs. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue in ticket system. Perform timely escalations and communications in accordance with procedures Build rapport and elicit problem details from service desk customers. Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician. Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Install anti-virus software and ensure virus definitions are up-to-date. Test fixes to ensure problem has been adequately resolved. Develop help sheets and FAQ lists for end users Meet SLAs to manage end-user expectations Knowledge & Experience Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills. Strong documentation skills. Fluent English Personal Attributes Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. Physical and Mental Demands The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: sit for prolonged periods; repetitive motion of hands/wrists/fingers; concentrate and repeat the same physical or mental activities over and over; think analytically and be exact or highly accurate; make decisions such as to identify complex problems, develop options and implement solutions; work in a team; ability to maintain regular, punctual attendance consistent with the ADAAA, FMLA and other federal, state and local standards; pay attention to and remember details; communicate effectively including active listening to understand points being made, and asking appropriate questions and not interrupting inappropriately; speak to convey information effectively; write to communicate effectively as appropriate for the needs of the audience; read to understand work related documents; move between different physical locations within and between buildings; and push, pull, carry and lift in the normal course of travel. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires working indoors in environmentally controlled conditions with standard level of noise common to an office environment including office equipment and co-workers speaking to each other and on phones. Employees are required to wear personal protective equipment when entering the floor of manufacturing facilities based on the specific requirements of each location. Required Qualifications: Associates or technical degree 1+ year of experience in a service desk or customer service environment Preferred Experience: Bachelor's degree Experience within the computer science field Knowledge of software and different technology Why should you join Armstrong World Industries? Armstrong World Industries (AWI) is an Americas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings, specialty walls and exterior metal solutions. With approximately $1.4 billion in revenue, AWI has about 3,700 employees and a manufacturing network of 21 facilities in North America. At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces. For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees. We are committed to developing new and sustainable architectural solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us. Our Sustainability Ambition "Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow. We are committed to: Engaging a diverse, purpose-driven workforce; Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet; Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play; Being a catalyst for change with all of our stakeholders; and Making a positive difference in the environments and communities we impact. About the location (Lancaster PA) Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants. Armstrong is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Come and build your future with us and apply today!

Job Description We are looking for an IT Technician to oversee our company's computer hardware, software, and associated networks. The IT Technician responsibilities include partnering with our Managed Service Provider by monitoring network infrastructure, resolving system issues, and clearing all service tickets that require on-site support within the allocated SLA. You need to have experience with IT performance management, network administration, and system security. You will work closely with the executive leadership team on all IT Operations ensuring our systems are secure, available, and reliable. If you're also familiar with data protection regulations and can juggle multiple projects, we'd like to meet you. Requirements Responsibilities Maintain and optimize local company networks and servers (including our branched-out companies) by being the point person with our Managed Service Provider. Maintain custody records of all company provided IT hardware. Be responsible for devices both on and off premise. Oversee data backup and system security operations (e.g., user authorization, firewalls) Manage installations, repairs and upgrades of desktop, Wi-Fi, printer, cell phone, and Internet Connectivity. Ensure data is handled, and transfer QB Files from Clients to team members. Provide support and guidance to stakeholders via a help desk. Manage contracts with vendors and software licenses (e.g., development platforms, telecommunication companies, password managers). Maintain application updates like: UltraTax, Adobe, Fixed assets, Planner CS, Advance Flow, Quick Books, Practice and Go File Room (GFR). Requirements Proven experience as an IT Operations Manager Experience with system installation, configuration, and analysis Thorough knowledge of networks and cloud computing Knowledge of data protection operations and protocols (e.g., GDPR) Project Management and organizational skills Ability to manage multiple projects. Outstanding communication skills Problem-solving aptitude BSc/BA in Computer Science, IT or relevant field

Apply Supervisory IT Specialist (PLCYPLN/CUSTSPT) Department of Defense Defense Logistics Agency J6X Apply Print Share * * * * Save * This job is open to * Requirements * How you will be evaluated * Required documents * How to apply See below for important information regarding this job. Position may be filled at any of the locations listed below. Site specific salary information is as follows: Battle Creek, MI: $147,945- $192,331 Columbus, OH: $154,378 - $197,200 Dayton, OH: $153,455- $197,200 Fort Belvoir, VA: $169,279 - $197,200 New Cumberland, PA: $169,279 - $197,200 Ogden, UT: $147,945- $192,331 Philadelphia, PA: $163,023- $197,200 Richmond, VA: $154,542- $197,200 Summary See below for important information regarding this job. Position may be filled at any of the locations listed below. Site specific salary information is as follows: Battle Creek, MI: $147,945- $192,331 Columbus, OH: $154,378 - $197,200 Dayton, OH: $153,455- $197,200 Fort Belvoir, VA: $169,279 - $197,200 New Cumberland, PA: $169,279 - $197,200 Ogden, UT: $147,945- $192,331 Philadelphia, PA: $163,023- $197,200 Richmond, VA: $154,542- $197,200 Overview Help Accepting applications Open & closing dates 01/14/2026 to 01/23/2026 Salary $147,945 to - $217,883 per year See Summary Section for more details. Pay scale & grade GS 15 Locations 1 vacancy in the following locations: Battle Creek, MI Whitehall, OH Wright-Patterson AFB, OH New Cumberland Defense Logistics Center, PA Show morefewer locations (4) Philadelphia, PA Hill AFB, UT Fort Belvoir, VA Richmond, VA Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent - Multiple Appointment Types. Work schedule Full-time Service Competitive Promotion potential 15 Job family (Series) * 2210 Information Technology Management Supervisory status Yes Security clearance Other Drug test Yes Financial disclosure No Bargaining unit status No Announcement number DLAJ6-26-12865799-MP Control number 854488100 This job is open to Help Internal to an agency Current federal employees of the hiring agency that posted the job announcement. Clarification from the agency "Agency" means current permanent DLA employees in the commuting area. Videos Duties Help * As the Deputy Director of the Customer Experience Directorate (J6X), serving as the Acting Director in the absence of the Director, with leadership responsibility to carry out the mission and functions of the Directorate. * Shares in directing, enhancing and maintaining stakeholder relationship management by anticipating, participating, influencing, communicating, planning and negotiating IT... * ... matters with stakeholders, customers, leadership and J6 Enterprise Service Areas (ESAs) to ensure IT services, products and capabilities support mission needs. * Assists in directing the Strategic Communications Division and Business Relationship Managers in facilitating J6 strategic communications efforts by participating in the creation ... * ...and dissemination of effective J6 communication messages as a means of customer relationship management. * Exercises delegated managerial authority to set Directorate short, mid, and long-term tactical and strategic plans ensuring alignment with the DLA Strategic Plan, J6 Digital Strategy, ... * ...J6 Standard Operating Procedures (SOPs), and other published Agency guidance. * Coordinating with senior leaders within other ESAs to ensure all facets of IT remain available, reliable and secure * Supervises the Business Relationship Management Section, directly supervises the work of GS-13 and GS-14 level Business Relationship Managers (BRMs) who are the principal advisors ... * ...to the J6X Director, the DLA Executive Director of Information Technology / Chief Information Officer (CIO), and the Deputy CIO on all IT matters concerning assigned customer organizations and senior executives. Requirements Help Conditions of employment * Must be a U.S. citizen * Tour of Duty: Set Schedule * Security Requirements: Non-Critical Sensitive, Secret Access * Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal. * Fair Labor Standards Act (FLSA): Exempt * Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service. * Recruitment Incentives: Not Authorized * Bargaining Unit Status: Yes * Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See *************************** for more information. * This position and any future selections from this announcement may be used to fill various shifts located anywhere within DLA Information Operations, J6. Qualifications To qualify for a Supervisory IT Specialist (PLCYPLN/CUSTSPT), your resume and supporting documentation must include: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-15 level, applicants must possess one year of specialized experience equivalent to the GS-14 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: * Familiarity with the design, strategic analysis, long range forecasting and development of IT systems and requirements. * Exceptional understanding, coordination, negotiation, and integration of enterprise and DoD wide IT operations in support of DLA and DoD operations. * Ability to make major recommendations on significant internal and external program and policy issues affecting the overall organization, such as establishing an enterprise governance for prioritizing and adjudicating enterprise IT infrastructure projects or setting the priority and direction for the IT site assessment visit (SAV) program. * Ability to communicate clearly both with technical and managerial leadership and to provide advisory services to top level Agency management (SES and Flag Officer level) regarding IT strategies, IT services, IT capabilities, and IT Customer Experience Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Substitution of education may not be used in lieu of specialized experience for this grade level. Additional information For Important General Applicant Information and Definitions go to: ****************************************************************** Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: ********************************************************************************** Information for Veterans is available at: ************************************** As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement. Drug-Free Workplace Policy The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing. Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids. ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is a Schedule I drug and is illegal. Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. The assessments for this job will measure the following Competencies: * Reading Comprehension * Decision Making * Accountability * Attention to Detail * Customer Service * Flexibility * Influencing/Negotiating * Integrity/Honesty * Interpersonal Skills * Learning * Self-Management * Stress Tolerance * Teamwork * Reasonin * Supervisory Competencies: * Accountability * Conflict Management * Customer Service * Developing Others * Flexibility * Influencing/Negotiating * Interpersonal Skills * Problem Solving * Resilience * Strategic Thinking Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire and USA Hire assessments. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help To apply for this position you must provide a complete Application Package. Each Application Package MUST include: * Your Resume: IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. * Applicable documents to support the eligibility(s) for which you are applying. Please review the following link for a listing of the additional documents you will need to provide: Supporting Documents. * If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here. Interagency Career Transition Assistance Program (ICTAP): If you are an eligible ICTAP applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at a score of 85 or higher for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. Priority Placement Program (PPP) DoD Military Spouse Preference (MSP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Military Spouse Preference (MSP)" eligibility. If you are claiming MSP and are determined to be among the Best Qualified for the position, you may be referred to the hiring manager as a priority applicant. To be eligible as a MSP, you must submit the following supporting documents with your application package: Spouse's Permanent Change of Station (PCS) orders; Marriage Certificate or License; PPP Self Certification Checklist; Veterans' Preference documentation (e.g., DD-214, VA Letter, Statement of Service, if applicable); Transcripts (if applicable). These documents must provide acceptable information to verify: Residency within the commuting area of your sponsor's permanent duty station (PDS); proof of marriage to the active duty sponsor; proof of military member's active duty status; and other documentation required by the vacancy announcement to which you are applying. NOTE: Previous federal employees must also submit the following additional documentation: SF-50s (e.g., LWOP, highest grade held, overseas appointments, etc.), SF-75 information, and documentation of performance rating of record (dated within the last 12 months). Selected PPP MSP applicants will need to certify they have not accepted nor declined another offer of permanent, Federal employment (to include NAF and the military exchange services) since relocating to the military sponsor's current duty station. Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Retained Grade Preference (RGP)" eligibility. If you are claiming RGP and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant. Information and required documentation for claiming RGP may be found at the General Applicant Information and Definitions link below. To be eligible as a RGP, you must submit the following supporting documents with your application package: a signed Retained Grade PPP Self-Certification Checklist (DD3145-1 (whs.mil)); a copy of your Notification of Personnel Action (SF-50) effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply Help Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: * To begin the application process, click the Apply Online button. * Answer the questions presented in the application and attach all necessary supporting documentation. NOTE: Resumes up to a total of two pages will be accepted. Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. * Click the Submit Application button prior to 11:59 PM (ET) on 01/23/2026. * After submitting your online application, you will be notified whether or not you are required to take any additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you both on screen and via email notification. The email may be routed to your "Spam" or "Junk" folder. If you do not receive the email invitation to the assessment and you meet the minimum qualifications for the position, you should contact **************************************** to request the email be re-sent. Requests to re-send invitations to the USA Hire Competency Based Assessments must be received by **************************************** BEFORE the close of the JOA. * If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements. * NOTE: Set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found in your USAJOBS account under the "Track my application" link for the corresponding application. You may update your application documents and some questions related to your personal information at any time during the announcement open period. However, you will not be able to make changes to questions related to assessing the minimum qualifications and competencies (knowledge, skills, abilities, and other characteristics) mentioned in the "How You Will Be Evaluated" section above. To make an allowed update to your application, return to your USAJOBS account (************************* There you will find a record of your application, the application status, and an option to Edit my application. This option will no longer be available once the announcement has closed. To verify the status of your application both during and after the announcement open period, log into your USAJOBS account at ************************ On the Home page, scroll down and locate your job application. Once the job has been located, click the "Track this application" link on the right under the application date. The page will refresh to display the Agency's Application Information page where you can scroll down and review any notifications the agency has sent you. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit *************************************************** Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://appsupport.usastaffing.gov/hc/en-us/articles/2**********764-Requesting-an-accommodation. To preview the questionnaire, please go to ********************************************************* Agency contact information Kezia Evans Phone ************ Email ******************* Address DLA Information Operations J6 8725 John J Kingman Rd Ft Belvoir, VA 22060-6221 US Next steps If you meet the minimum qualifications of this position, you may be presented with instructions on how to access the USA Hire Competency Based Assessments (CBA) system. These additional online assessments must be completed within 48 hours following the close of this announcement unless you have requested Reasonable Accommodation for the USA Hire CBA. Your results will be kept on record for one year when applying for future jobs that require the same USA Hire CBA. NOTE: If the USA Hire CBA is altered within a year of your last application, you will be required to take the new USA Hire CBA. If no additional online assessments are required you will receive an OPM notification stating "It has been determined that you have completed all required online assessments and your application is complete. No further action is required." Once you successfully complete the application process, you will receive a notification of receipt. Your application package will be reviewed to ensure you meet the basic eligibility and qualifications requirements, and you will receive a notification. A review may be completed of your online questionnaire and the documentation you submitted to support your responses. Applicants that are found among the most highly qualified may be referred to the hiring official for consideration, and you will receive a notification of referral. The selecting official may choose to conduct interviews, and as part of the selection process, applicants may be required to complete additional supplemental documents. Once the selection is made, you will receive a notification of the decision. If interviews are conducted, DLA uses a technique called Behavior Based Interviewing (BBI). Be sure to check your USA Jobs account for your notification updates. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Help To apply for this position you must provide a complete Application Package. Each Application Package MUST include: * Your Resume: IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. * Applicable documents to support the eligibility(s) for which you are applying. Please review the following link for a listing of the additional documents you will need to provide: Supporting Documents. * If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here. Interagency Career Transition Assistance Program (ICTAP): If you are an eligible ICTAP applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at a score of 85 or higher for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. Priority Placement Program (PPP) DoD Military Spouse Preference (MSP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Military Spouse Preference (MSP)" eligibility. If you are claiming MSP and are determined to be among the Best Qualified for the position, you may be referred to the hiring manager as a priority applicant. To be eligible as a MSP, you must submit the following supporting documents with your application package: Spouse's Permanent Change of Station (PCS) orders; Marriage Certificate or License; PPP Self Certification Checklist; Veterans' Preference documentation (e.g., DD-214, VA Letter, Statement of Service, if applicable); Transcripts (if applicable). These documents must provide acceptable information to verify: Residency within the commuting area of your sponsor's permanent duty station (PDS); proof of marriage to the active duty sponsor; proof of military member's active duty status; and other documentation required by the vacancy announcement to which you are applying. NOTE: Previous federal employees must also submit the following additional documentation: SF-50s (e.g., LWOP, highest grade held, overseas appointments, etc.), SF-75 information, and documentation of performance rating of record (dated within the last 12 months). Selected PPP MSP applicants will need to certify they have not accepted nor declined another offer of permanent, Federal employment (to include NAF and the military exchange services) since relocating to the military sponsor's current duty station. Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Retained Grade Preference (RGP)" eligibility. If you are claiming RGP and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant. Information and required documentation for claiming RGP may be found at the General Applicant Information and Definitions link below. To be eligible as a RGP, you must submit the following supporting documents with your application package: a signed Retained Grade PPP Self-Certification Checklist (DD3145-1 (whs.mil)); a copy of your Notification of Personnel Action (SF-50) effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Job Title: Service Desk Analyst Job Type: Full Time Duties and responsibilities Respond to incoming call and e-mail queues promptly and document incidents accurately and simultaneously in to the case management system. Create user accounts and access rights for clients when applicable. Provide exceptional customer service to all clients. Utilize the all existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards. Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction. Acquire and maintain current knowledge of relevant software, hardware, systems, and support policies in order to provide technically accurate solutions to customers. Administer Microsoft based systems as a shared responsibility, Active Directory, GPOs, DNS, NFS, and related enterprise management systems Assist to develop internal documentation and procedures related to specific customer environments. Participate in after-hours (24×7) support on-call rotation, which will include calls on various technology platforms (including, but not limited to, Microsoft OS and basic network support) Participate in duties as assigned such as application support, patch management, client support activities, etc. Note: If interested please send your updated resume and include your rate requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.