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The differences between national account representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a national account representative, becoming a service representative takes usually requires 6-12 months. Additionally, a national account representative has an average salary of $44,826, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for a national account representative include national accounts, customer service and product knowledge. The most important skills for a service representative are customer service, client service, and patients.
| National Account Representative | Service Representative | |
| Yearly salary | $44,826 | $33,692 |
| Hourly rate | $21.55 | $16.20 |
| Growth rate | 4% | -4% |
| Number of jobs | 204,509 | 210,671 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 51% |
| Average age | 47 | 40 |
| Years of experience | 4 | 12 |
A national account representative plays a pivotal role in managing client relationships. These professionals manage relationships for high-value customers, especially those who invest vast amounts in the company or those who have stayed in the organization for an extended period. In general, the national account representative's primary goal is to foster trust. National account representatives identify new business opportunities and make sales calls. To qualify as a national account representative, you must possess a bachelor's degree in this field, primarily in business administration.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
National account representatives and service representatives have different pay scales, as shown below.
| National Account Representative | Service Representative | |
| Average salary | $44,826 | $33,692 |
| Salary range | Between $30,000 And $64,000 | Between $24,000 And $45,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Northern Trust |
| Best paying industry | - | Government |
There are a few differences between a national account representative and a service representative in terms of educational background:
| National Account Representative | Service Representative | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Alfred | - |
Here are the differences between national account representatives' and service representatives' demographics:
| National Account Representative | Service Representative | |
| Average age | 47 | 40 |
| Gender ratio | Male, 54.5% Female, 45.5% | Male, 39.6% Female, 60.4% |
| Race ratio | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 13.9% Asian, 5.1% White, 73.2% American Indian and Alaska Native, 0.2% | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |