Office employee vs office representative

The differences between office employees and office representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an office employee and an office representative. Additionally, an office employee has an average salary of $35,825, which is higher than the $32,535 average annual salary of an office representative.

The top three skills for an office employee include customer service, telephone calls and customer accounts. The most important skills for an office representative are patients, customer service, and phone calls.

Office employee vs office representative overview

	Office Employee	Office Representative
Yearly salary	$35,825	$32,535
Hourly rate	$17.22	$15.64
Growth rate	-5%	-5%
Number of jobs	74,182	149,852
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 47%
Average age	47	47
Years of experience	2	2

What does an office employee do?

An office employee is someone who performs clerical and any other tasks usually performed by managers. Office employees are employed as clerical workers in offices or organizations. They execute tasks such as typing and word processing, answering phone calls, bookkeeping, and stenography. It is their responsibility to ensure the smooth daily operations of an office. Their diligence, communication skills, customer service, hard work, and attention to detail are necessary for this job.

What does an office representative do?

Office Representatives are administrative professionals assigned to do various admin work in the office. They are in charge of managing communication lines, correspondences, and packages. They are often assigned to sort documents, update records, and file papers in the proper cabinets. Office representatives are considered front desk officers as well. They respond to inquiries by guests, direct guests to their meeting areas, and receive mail. They may also be assigned to manage meeting rooms and update appointment calendars. They should have good communication skills and should be service-oriented.

Office employee vs office representative salary

Office employees and office representatives have different pay scales, as shown below.

	Office Employee	Office Representative
Average salary	$35,825	$32,535
Salary range	Between $19,000 And $64,000	Between $23,000 And $45,000
Highest paying City	East Palo Alto, CA	New York, NY
Highest paying state	California	New York
Best paying company	OSF HealthCare	Citi
Best paying industry	Professional	Agriculture

Differences between office employee and office representative education

There are a few differences between an office employee and an office representative in terms of educational background:

	Office Employee	Office Representative
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	Western Carolina University	Western Carolina University

Office employee vs office representative demographics

Here are the differences between office employees' and office representatives' demographics:

	Office Employee	Office Representative
Average age	47	47
Gender ratio	Male, 34.4% Female, 65.6%	Male, 26.6% Female, 73.4%
Race ratio	Black or African American, 9.1% Unknown, 5.0% Hispanic or Latino, 17.7% Asian, 7.9% White, 59.1% American Indian and Alaska Native, 1.2%	Black or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 21.7% Asian, 8.2% White, 53.3% American Indian and Alaska Native, 1.1%
LGBT Percentage	6%	6%

Differences between office employee and office representative duties and responsibilities

Office employee example responsibilities.

Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
Complete payroll by compiling hours and verifying submissions weekly, via QuickBooks.
File paperwork, organize PowerPoint presentations, assist with typing correspondence and fax documents to appropriate destination.
Demonstrate ability to maintain composure and work efficiently in a fast-pace environment while following HIPAA guidelines.

Office representative example responsibilities.

Manage the medical front office and coordinate business operations with physicians and legal staff for a busy MRI facility.
Manage correspondence and documentation for OSHA compliance and hold some accounts payable responsibilities by coding invoices for processing and payment.
Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
Reconcile any EOB, insurance payment or discount errors.
Perform physician coding abstracting medical records with ICD-10, and CPT.
Post payments and enter charges utilizing appropriate ICD9 and CPT codes.

Office employee vs office representative skills

Common office employee skills

Customer Service, 72%
Telephone Calls, 5%
Customer Accounts, 4%
Medical Billing, 4%
Computer System, 2%
Front Desk, 1%

Common office representative skills

Patients, 20%
Customer Service, 13%
Phone Calls, 8%
Patient Appointments, 7%
EMR, 5%
Excellent Interpersonal, 5%

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Office and Administrative Industry
Office Employee
Office Employee vs Office Representative

Updated January 8, 2025

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