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  • Associate Customer Experience Manager

    C&S Wholesale Services, LLC 4.5company rating

    Office manager job in Miami, FL

    OverviewKeep our communities fed. Our focus is simple but meaningful - from our distribution centers to our offices, every employee of C&S and our family of companies works to help feed local families, neighbors, and communities. As an Associate Customer Experience Manager, you will support the business side of the relationship for Independent customers in a region or for a specific Chain under the direction of the Sr. Manager, Customer Experience. This position builds and maintains working relationships with customers' operational management to achieve high levels of customer satisfaction in relation to the company's operations and adherence to standard operating procedures. The role is responsible for day-to-day transactional items and contributes to cross-functional teams in delivering projects and programs that solve problems and remove obstacles for the Customer. You will work collaboratively with cross-functional Customer Experience (CXT) members to identify root causes of operational issues and secure alignment and resources to address chronic challenges.Job Description Full-Time, On-site Role Location: Miami, FL (with regular travel to retail store locations) You will contribute by: Facilitating communications with stakeholders as appropriate. Effectively communicating with customers to resolve service issues and evaluate their requests. Supporting the preparation of customer presentations to review project scope and progress. Monitoring and supporting operational KPI improvement across assigned customers. Assisting in influencing customer decision-making on key improvement initiatives. Supporting new customer start-ups as requested. Supporting operational planning around key customer events, such as holiday planning, grand openings, anniversary sales, and major in-store events. Communicating and managing changes in Company operational policies and procedures as directed. We're searching for candidates with: Retail operations background is required Knowledge of supply chain is strongly preferred Strong communication skills Strong analytical and business acumen Strong project management skills Strong technical computer skills Willingness and ability to travel frequently 2-5 years of relevant work experience Bilingual (English/Spanish) is required Environment: Store : Office Temperature (65F to 75F) Office : Office Temperature (65F to 75F) We offer: Weekly Pay Benefits available from day 1 (medical, dental, vision, and more) Company matched 401k PTO and Holiday Pay offered Career Progression Opportunities Tuition Reimbursement Employee Health & Wellness program Employee Discounts / Purchasing programs Employee Assistance Program Every person matters. We keep our values alive through a culture that embraces differences and ensures that every person matters. The Fine Print This Job advertisement does not constitute a promise or guarantee of employment. This job advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of C&S Wholesale Grocers. QualificationsBachelor's Degree - General StudiesShift1st Shift (United States of America) CompanyC&S Wholesale Services, LLCAbout Our Company C&S Wholesale Services is one of many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. At C&S, We Select the Best & those with the motivation, pride, and drive to succeed in our fast-paced world. Working Safely is a Condition for Employment with C&S Wholesale Services, Inc. C&S Wholesale Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
    $27k-46k yearly est. 1d ago
  • Customer Experience Manager

    Avanos Medical 4.2company rating

    Office manager job in Alpharetta, GA

    Job Title: Customer Experience Manager Job Country: United States (US) Here at Avanos Medical, we passionately believe in three things: Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do; Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation; Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world. At Avanos you will find an environment that strives to be independent and different, one that supports and inspires you to excel and to help change what medical devices can deliver, now and in the future. Avanos is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter. We are committed to creating the next generation of innovative healthcare solutions which will address our most important healthcare needs, such as reducing the use of opioids while helping patients move from surgery to recovery. Headquartered in Alpharetta, Georgia, we develop, manufacture and market recognized brands in more than 90 countries. Avanos Medical is traded on the New York Stock Exchange under the ticker symbol AVNS. For more information, visit *************** Essential Duties and Responsibilities: The Avanos Customer Service Leadership Team is accountable for ensuring customers receive world-class service with every interaction. Through collaboration, we turn good ideas into great outcomes. As Customer Experience Manager, you will lead a growing team of Customer Experience Analysts focused on enhancing the end-to-end customer and patient journey. This role serves as a unifying leader across multiple customer touchpoints, overseeing escalations from outsourced teams, driving performance through data, and removing friction from the customer experience. With a dual focus on operational excellence and customer-centric strategy, this individual will build structure, define metrics, and execute process improvements that drive accountability, efficiency, and an exceptional customer experience. This person is a Strategic Leader, Problem Solver, and Customer Advocate. As a Strategic Leader , this individual connects daily operations to long-term vision. They anticipate future needs, translate strategy into executable plans, and align team priorities with broader organizational goals. With a strong grasp of the customer journey, this leader turns insights into action, guiding their team to proactively shape and elevate the customer experience. As a Problem Solver , this leader empowers their team to dig beyond symptoms to identify and eliminate root causes. They apply structured thinking to resolve complex challenges, balancing urgency with long-term sustainability. Leveraging collaboration across functions, they drive continuous improvement while maintaining focus on service excellence and the voice of the customer. As a Customer Advocate , this individual champions the customer's perspective across the organization. They lead with empathy and clarity, ensuring that internal processes and decisions reflect customer needs. Through coaching and direct engagement, they guide their team to resolve escalations with compassion and precision, always striving to reduce customer effort and build trust. Key Responsibilities: Team Leadership & Development Lead, coach, and develop a team of Customer Experience Analysts who serve as escalation points for both commercial and patient service operations. Establish performance standards, define measurable goals, and ensure team alignment with department KPIs and strategic objectives. Foster a culture of collaboration, ownership, and customer-first problem solving. Customer Experience Strategy Define the short- and long-term vision for customer experience excellence within the Service Center and Patient Care channels. Drive consistency in the way customer issues are escalated, diagnosed, resolved, and analyzed. Champion a proactive experience model by identifying root causes and implementing scalable improvements. Cross-Functional Influence Collaborate with key stakeholders across Sales, Planning, Marketing, Distribution, IT, and Compliance to advocate for the voice of the customer. Participate in strategic corporate initiatives such as product launches, acquisitions, and system enhancements. Support continuous improvement by embedding feedback loops and customer insights into internal planning. Operational Excellence Develop and monitor real-time metrics for customer effort, NPS, and issue resolution. Use analytics and dashboards to identify patterns in escalations, uncover inefficiencies, and drive performance improvements. Ensure alignment with quality control standards, compliance (HIPAA, FDA, PCI), and standard operating procedures. Escalation & Issue Resolution Serve as the final escalation point for high-impact customer issues requiring cross-functional coordination or executive visibility. Guide Analysts in conducting thorough investigations and delivering timely, empathetic resolutions. Manage complex order-to-cash (SAP) and customer relationship (Salesforce.com) cases with precision and urgency. Innovation & Change Leadership Lead the evolution of the Customer Experience Analyst function and team structure. Design and implement playbooks, escalation matrices, and communication protocols. Drive the adoption of new tools, technologies, and reporting structures to improve customer touchpoints. Your qualifications Required: Bachelor's degree or equivalent relevant experience. 7+ years of progressive customer service or experience leadership, with at least 3 years managing direct reports. Proven success in driving customer satisfaction initiatives and managing escalations at scale. Strong knowledge of SAP (Order-to-Cash), Salesforce.com (Service Cloud), and customer experience metrics. Preferred: Background in medical devices, healthcare delivery, or patient-centric service environments. Experience managing a team supporting both domestic and international customers. Familiarity with HIPAA, FDA, and healthcare compliance regulations. Experience designing workflows or leading CRM/ERP transformation initiatives. Certification in Customer Experience (e.g., CCXP) or Lean Six Sigma is a plus. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Salary Range: The anticipated average base pay range for this position is $104,000.00 - $121,000.00. In addition, this role is eligible for an attractive incentive compensation program and benefits. Avanos Medical is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. If you are a current employee of Avanos, please apply here Join us at Avanos Join us and you can make a difference in our products, solutions and our culture. Most of all, you can make a difference in the lives, people, and communities around the world. Make your career count Our commitment to improving the health and wellbeing of others begins with our employees - through a comprehensive and competitive range of benefits. We provide more than just a salary - our Total Rewards package encompasses everything you receive as an employee; your pay, health care benefits, retirement plans and work/life benefits. Avanos offers a generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting. Avanos also offers the following: benefits on day 1 free onsite gym onsite cafeteria HQ region voted 'best place to live' by USA Today uncapped sales commissions
    $33k-42k yearly est. 4d ago
  • Complex Reservations Manager

    Southernmost Beach Resort

    Office manager job in Key West, FL

    Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. ***************** Location: Located in historic Old Town, Southernmost Beach Resort expands over 6 acres on a serene part of the island with Atlantic Ocean front views, gorgeous Key West architecture, and all the amenities you desire in a beach resort. Just a short walk or bike ride from Key West's boutique shops, art galleries, eclectic restaurants, and non-stop nightlife, the resort spans over two city blocks and offers guest rooms that are located within easy reach of both the beach and world-famous Duval Street. Overview: The Reservations Manager is responsible for maximizing Rooms revenue through management of the hotel's room inventory, and for assisting in managing of the day-to-day activities and duties of the Reservations Department. Complex Position for Southernmost Beach Resort & The Marker Resort Responsibilities: Maximize room revenue and occupancy by reviewing status daily. Monitor selling status of house daily, such as: flash report, allowances, etc. Attend daily and weekly Revenue Strategy meetings. Follows the Revenue Strategy program according to SOP. Review arrivals report and daily flash report to ensure accuracy. Be completely competent in all PMS functions used by Reservations. Monitor competitors for occupancy and rate, and recommend changes based on findings. Be knowledgeable on property information (outlets, hours of operation, etc.) and ensure the staff is trained to communicate hotel information to callers. Comply with hotel policies on billing, routing, master accounts, A/R accounts and PM accounts. Ensure timely processing of travel agent checks. Control suite inventory. Maintain rate integrity program. Make weekly test calls according to hotel standards. Be knowledgeable about the uses and functions of, GDS FTCRS and OPERA. Ensure that Forecast is completed on a timely basis, according to SOP's. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Assist in preparation of monthly revenue and occupancy forecasting. Know the hotel's rate quoting standards. Complete weekly work schedule for reservation sales agents according to business forecast, payroll budget guidelines and productivity requirements. Process/correct daily payroll sheets. Follow and enforce all hotel credit policies. Understand and follow Revenue Strategy restrictions. Be familiar with all corporate sponsored programs such as airline mileage, Triple Upgrade, or VIP programs, and the standards and procedures for each. Ensure that staff is knowledgeable in understanding and implementing corporate programs. Update group information daily. Maintain and be familiar with future group blocks. Communicate availability/close outs to wholesalers. Monitor all V.I.P.'s, special guests and requests. Maintain required pars of all Reservations and stationary supplies. Review Reservations log book and Guest Request log on a daily basis. Maintain an organized and comprehensive filing system with documentation of reservations, reports, restrictions, etc. Qualifications: A 4-year college degree; or a 2-year college degree and at least 1 year of related experience; or at least two to three years of experience in a hotel or related field required. Previous management experience preferred. Must be proficient in Windows and company approved spreadsheets and word processing. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs.
    $44k-76k yearly est. 2d ago
  • Vendor Management Office - VMO Transformation Leader (Consultant)

    Synergis 3.8company rating

    Office manager job in Atlanta, GA

    VMO Transformation Leader (Consultant) - DESIGN, PLAN, & LAUNCH Atlanta, GA ideal - open for right candidate to work anywhere 1+ years Rate based on experience The VMO Transformation Leader is a high-impact, strategic consulting role responsible for reviewing and understanding their current state, into a comprehensive future state design, a detailed implementation roadmap, and leading the initial launch of the transformation program. This leader will utilize the previous assessments to define the target state operating model, secure executive alignment on the future vision, and establish the governance required to drive a sustainable, value-focused VMO across the global enterprise. Key Responsibilities: Strategic Design & Target State Definition Assessment Leverage: Analyze the findings of the current state to identify strategic gaps and opportunities across people, processes, and technology. Target Operating Model (TO-BE) Definition: Lead the design and formal documentation of the future-state VMO Operating Model. This includes defining the organizational structure, roles and responsibilities (RACI), governance forums, and necessary process controls. Executive Alignment: Secure cross-functional consensus and executive sponsorship from IT, Finance, Procurement, and Legal on the finalized TO-BE design and the strategic objectives of the transformation. Transformation Roadmap & Planning Phased Roadmap Creation: Develop a detailed, phased transformation roadmap (3-5 year view) that articulates clear milestones, resource requirements, budget estimates, and measurable business outcomes for each phase. Technology Strategy: Define the functional and non-functional requirements for the VMO technology landscape (e.g., VMS, CLM, Spend Analytics) and recommend the high-level system implementation strategy integrated within the overall roadmap. Program Setup: Establish the core vendor management office (VMO) structure, including performance metrics, reporting cadences, and decision-making governance to oversee the entire transformation initiative. Program Leadership & Initial Execution Pilot Launch: Lead the execution of the initial phase of the roadmap, focusing on critical quick wins, process standardization, and the pilot implementation of key governance changes. Collaboration: Partner closely with the newly hired VMO Operations Leader to ensure the new design is practical, operational, and supported by robust, repeatable procedures. Organizational Change Management (OCM): Develop the initial OCM strategy to prepare the organization for the new VMO model, managing stakeholder communications, change readiness, and training needs. Requirements: 10+ years of progressive experience, with at least 5 years in a Consulting or Transformation Leadership role focused on defining and implementing VMO, SRM, or Strategic Sourcing operating models for global organizations. Proven expertise in moving from VMO Assessment (Current State) to Target Operating Model (Design) and subsequent Roadmap creation. Exceptional ability to lead design workshops, structure ambiguity, and secure alignment from executive and operational stakeholders. Deep functional understanding of the IT vendor lifecycle, including sourcing, contracting, performance management, and financial governance. Experience defining requirements for VMS, CLM, or Spend Analytics platforms is required. Strong knowledge of VMS tools (e.g., Coupa) and IT service delivery models. Excellent negotiation, analytical, and stakeholder management skills Core Competencies: Strategic Planning & Design: Mastery in structuring complex transformation initiatives from the ground up. Executive Presence & Alignment: Ability to communicate the vision and secure resources at the highest levels. Program & Project Structuring: Expertise in setting up effective PMO governance and tracking complex project dependencies. Change Leadership: Demonstrated ability to drive strategic shifts in organizational behavior and process adoption. The compensation range for this position is based on experience ($80-120/hr) (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). *Note: Disclosure as required by the Equal Pay for Equal Work Act (CO), NYC Pay Transparency Law, and sb5761 (WA) Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. For consideration, please forward your resume to ********************* If you require assistance or an accommodation in the application or employment process, please contact us at *********************. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at ww.synergishr.com.
    $73k-111k yearly est. 5d ago
  • Office Manager/ Assistant Clerk to the Board

    Sarasota/Manatee Metropolitan Planning Organization

    Office manager job in Bradenton, FL

    Salary Range: $55,000.00 - $75,000.00 per year DOWNLOAD APPLICATION HERE General Information This exempt professional position provides high level technical, administrative, and office-management support to the MPO Administrative and Planning Teams. The role supports transportation planning activities, meetings and intergovernmental coordination, staff scheduling, and general office operations. Excellent communications skills, attention to detail and grammatical correctness are required. Work is performed under the supervision of the Executive Director. Working Conditions Work is performed in a standard office environment with frequent computer use. Light physical activity required, including lifting up to 25 lbs. independently and up to 50 lbs. with assistance. Essential Functions (Examples of work performed; other related duties may be assigned.) Transportation & Planning Support Assist with development and maintenance of the Transportation Improvement Program (TIP), Long Range Transportation Plan (LRTP), Public Participation Plan, Project Priorities, and other required MPO planning documents. Support transit objectives by coordinating with internal staff and local transit partners; assist with transit reports and grant documentation. Coordinate with counties, municipalities, and public/private organizations to resolve planning-related citizen issues and inquiries. Meeting & Committee Support Prepare, manage, and distribute meeting agendas, packets, and presentation materials. Attend assigned MPO Board and Committee meetings and create accurate records of proceedings; draft and finalize meeting minutes and follow-up documentation. Prepare legal notices, action items, and other official documents for Board and Committee agendas. Develop PowerPoint presentations and, when required, speak at MPO and committee meetings. Act as Assistant Clerk to the MPO Board. Administrative & Office-Management Responsibilities Manage office operations, including supply inventory, equipment coordination, and vendor and service requests. Maintain staff Outlook calendars, schedule meetings, and coordinate room reservations and technology setup. Prepare correspondence, reports, spreadsheets, and other materials using Microsoft Office, Smartsheet, and related software. Organize digital and physical files, track project documents, and ensure compliance with departmental recordkeeping requirements. Provide customer service by phone, email, and in person; respond to inquiries, route calls, take messages, and provide appropriate information. Assist supervisor with routine administrative and planning-related tasks, including data entry, project tracking, and internal reporting. Minimum Qualifications Associate's degree and at least four (4) years of assistant or technical administrative experience; or Bachelor's degree with at least two (2) years of relevant experience. Experience in State or Local Government preferred but not required. Valid Florida driver's license. Knowledge, Skills & Abilities Knowledge of modern administrative practices, public disclosure requirements, business communications, public records, and office procedures. Ability to maintain records, organize data, prepare reports, and manage multiple projects in a fast-paced, deadline-driven environment. Strong interpersonal skills with the ability to maintain effective working relationships and deliver professional customer service. Ability to follow and complete written and verbal instructions, maintain confidentiality, and work both independently and collaboratively. Skill in the use of office equipment and software, including: Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) Smartsheet Copier/Printer OnBase, Central Square and/or OneSolution experience preferred. For consideration, the MPO requires a completed application, cover letter, and resume. Download fillable application here or visit the Sarasota/Manatee MPO website at: ****************************************** Application Instructions All documents are to be emailed to Rachel McClain at **************** as instructed in the above link. If you have any questions, please contact Rachel at ************. Please provide complete and accurate information on previous job tasks, levels of responsibility, and references. Any offer of employment may be contingent upon job-related factors, verification of former employment, satisfactory references, and a background investigation. Must possess a valid Florida driver's license and have reliable transportation. The MPO will not typically support H1-B or any other work visa petitions at this time or in the future. The MPO will not deny the benefits of, exclude from participation in, or subject to discrimination anyone on the basis of race, color, national origin, sex, age, disability, religion or family status. Job Type/Location: Full-time/ In person (Bradenton, FL 34203) Benefits: Comprehensive Manatee Health Plan Generous vacation/sick leave and 13 paid holidays Florida Retirement System (FRS) Tuition and Professional Development reimbursement Supportive leadership and opportunities for career growth Schedule: Day shift Monday to Friday Overtime Weekend availability. Ability to commute/relocate: Bradenton, FL 34203: Reliably commute or planning to relocate before starting work (Required) Education: Associate's (Required) Bachelor's (Preferred) License/Certification: Driver's License (Required) Willingness to travel: 25% (Preferred) Work Location: In person Job Type: Full-time Pay: $55,000.00 - $75,000.00 per year Expected hours: No less than 40 per week
    $55k-75k yearly 5d ago
  • Dental Office Manager

    Tag-The Aspen Group

    Office manager job in Saint Petersburg, FL

    At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Dental Office Manager which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients' lives. Job Type: Full-Time Salary: $55,000 - 65,000/ year Base Plus Incentives! ***Paid like the owner based on profit 3 Different Incentive Opportunities -Report Card Bonus - Up to $300/ month -Unlimited Earning potential through our monthly profit-sharing program -Unlimited Earning potential through our quarterly profit-sharing program At Aspen Dental, we put You First. We offer: A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match* Career development and growth opportunities to support you at every stage of your career A fun and supportive culture that encourages collaboration and innovation Free Continuing Education (CE) through TAG U How You'll Make a Difference: As a Dental Office Manager, you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an extensive, ten-week training program to gain business and leadership knowledge designed to help you succeed and grow within our organization. Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards Consult with patients on treatment options provided by the clinical team, verify insurance payment and collection ensure high-quality of care Hire, develop, manage, and retain the office staff Review monthly business results, manage profit and loss, align sales plan to support business goals, and create strategies to increase profitability Prepare and lead daily huddles with the team to level set expectations to optimize patient experience and business performance Additional tasks as required Preferred Qualifications Minimum of one year of managing a team of direct reports Experience in sales or sales management High school diploma or equivalent; college degree is preferred A people-centric leader who motivates and inspires others Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds Demonstrate analytical thinking; place a premium on leveraging data Additional Job Description Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization. *May vary by independently owned and operated Aspen Dental locations. ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
    $55k-65k yearly 1d ago
  • Customer Experience Supervisor

    RFID Hotel

    Office manager job in Tampa, FL

    RFID Hotel is looking for a service-driven, people-focused leader to oversee our Customer Experience team at one of the largest and most-trusted suppliers of RFID key cards and credentials for hotels and resorts. This role is perfect for someone who's hands-on, thrives in a fast-paced environment, and loves creating structure, consistency, and accountability in customer operations. Your goal? To deliver world-class customer experiences that drive loyalty, efficiency, and long-term growth. This role is both strategic and hands-on. The Customer Experience Supervisor will lead by example, working alongside the service team to manage key accounts, respond to customer needs, and continuously refine processes for scalability and excellence. You will serve as both a coach and a contributor, ensuring the team delivers consistent, high-quality service while also identifying and implementing improvements that drive efficiency and growth with hospitality-level service. Why Join Us? High-Impact Role: You'll have a direct influence on daily service operations and customer satisfaction. Collaborative Culture: Work alongside a driven, supportive team that values accountability, respect, and results. Competitive Compensation: $55K-$75K depending on experience + quarterly bonus potential. Benefits: Health, dental, vision, paid vacation, generous 401(k) company contribution, and a culture built on service and excellence. What You'll Do Lead by Example: Work alongside the service team to manage daily customer inquiries, orders, and issue resolution while modeling best practices in communication and responsiveness. Provide coaching, feedback, and real-time support to ensure service excellence. Maintain Standards: Monitor performance metrics (response time, resolution time, accuracy, etc.) and ensure the team meets established KPIs and SLAs. Handle Escalations: Serve as the primary point of contact for elevated or sensitive customer issues, resolving them quickly and professionally. Coach & Develop: Conduct one-on-one check-ins, performance reviews, and ongoing training to strengthen communication, product knowledge, and consistency. Ensure Process Adherence: Uphold and refine SOPs for customer communications, order processing, returns, and issue resolution. Identify process gaps and collaborate with leadership to implement improvements that increase efficiency and customer satisfaction. Partner Across Departments: Collaborate closely with Sales, Operations, and Production to ensure customers receive accurate information and timely support. System Oversight: Help manage CRM and ticketing tools (Zendesk, NetSuite, or equivalent) - ensuring data accuracy and efficient workflow routing. Identify Improvements: Track common service issues or process gaps and recommend operational enhancements to improve customer experience and internal efficiency. Support the onboarding and training of new team members as the department grows. What You Bring 3+ years of experience leading or supervising customer service or account support teams. Strong leadership presence - calm under pressure, solution-oriented, and empathetic. A hands-on leadership style with the ability to guide others while actively contributing to daily operations. Excellent communication and conflict resolution skills. A customer-first mindset focused on responsiveness, ownership, and long-term satisfaction. Solid understanding of CRM, ticketing, and workflow management tools. Proven ability to track metrics and drive performance improvements. Passion for hospitality, service, and delivering exceptional customer care. Must live within commutable distance to Tampa, FL (33619). Be the Heart of Our Guest Experience If you're a customer-centric leader who thrives in high-energy environments and believes that world-class service is a strategic differentiator, we want to hear from you. All offers of employment are based on the successful completion of a pre-employment background check, drug screen and reference check. Avery Products Corporation is an at-will employer. Employment is at will and, as such, are free to resign at any time without any reason. The company retains the right to terminate an employee's employment at any time with or without reason or notice.
    $55k-75k yearly 1d ago
  • Dispatcher/Office Administrator

    Boulo Solutions

    Office manager job in Alabaster, AL

    Boulo Solutions is partnering with a well-established heating and air conditioning company based in Alabaster, Alabama, dedicated to delivering top-quality service and comfort to our residential and commercial customers. The team is growing, and we're looking for a dependable, customer-focused Dispatcher / Company Administrator to join the office team. Job Title: Dispatcher / Company Administrator Location: Alabaster, Alabama Schedule: Monday - Friday, 7:00 AM - 5:00 PM Salary Range: $50-60k based on experience Position Overview: The Dispatcher / Company Administrator will be responsible for managing daily customer communications, coordinating service schedules, and supporting overall office operations. This position works closely with an experienced dispatcher (10+ years) who will provide hands-on training and mentorship. This is a full-time, in-office role in a fast-paced environment. Key Responsibilities: Answer and manage a high volume of inbound calls with professionalism and courtesy Communicate with customers to understand their service needs and schedule appointments Dispatch technicians and trucks efficiently based on service area, workload, and priority Learn and utilize ServiceTitan software (training provided) Process customer payments and maintain accurate records Support office operations, paperwork, and communication with field staff Provide excellent customer service and represent the company with integrity and respect Qualifications: Previous experience in customer service, office administration, or dispatching preferred Strong communication and organizational skills Ability to multitask and stay calm in a fast-paced environment Basic computer proficiency; experience with scheduling software a plus Reliable, punctual, and professional demeanor Willingness to learn and work as part of a team Compensation & Benefits: Salary: $50,000 - $60,000 annually (based on experience) Pay Schedule: Paid weekly Benefits: Health insurance, 401(k) Time Off: 2 weeks paid vacation after the first year of employment Bonuses: Eligible for performance-based spot bonuses
    $50k-60k yearly 4d ago
  • Office Administrator

    Morgan Consultants, Inc. 3.4company rating

    Office manager job in Decatur, GA

    Morgan Consultants, Inc provides specialized engineering, management, and consulting services to a wide variety of food and beverage companies. We are seeking an Office and Admin Management professional with strong xls skills for immediate, full-time (40 hrs/wk) hire to be a significant part of our exciting and growing technical consulting firm located in the Decatur area. Compensation is based on level of experience and skillset. W-2 benefits include Holiday and PTO, 401k, Health, and Dental. This is an exciting, multi-faceted opportunity with potential to leverage existing skills and develop more! This role immerses you into the Food Manufacturing industry. Candidates must be self-starters, motivated, and have excellent organizational and computer skills. Must have own car to occasionally run errands. The office is a non-smoking environment with dogs and cats. Office Administration Ability to perform basic office hardware and software troubleshooting for PCs, Laptops, Printers, etc Answer and handle all incoming calls from employees, clients, partner companies, etc Assist with new employee and sub-contractor onboarding - Background Check coordination, completion of employment documents, Drug Test scheduling, etc Handle Travel Arrangements such as car, air, and hotel, with some price negotiating Maintain an atmosphere of professionalism, responsiveness, and a can-do attitude Order Supplies for the general office and individual employees as required PowerPoint, Word, and Excel proficiency including labeling photos, developing spreadsheets with formulas, and creating and editing presentations from other materials Provide Financial Reporting assistance as needed using Excel spreadsheets Run miscellaneous errands such as Post Office, Bank, FedEx, Shipping, Office Supplies Scheduling of office support services such as IT Provide daily e-Filing System Management and Hard Copy filing for new documents Update various Excel spreadsheets for record-keeping and financial analyses Update weekly Man-hour tracking for projects using Excel forms Required Skills 6 years minimum experience with Office Management roles Ability to respond quickly to needs and changing priorities Associates degree or higher in related field Reporting assistance using Excel spreadsheets Highly organized, self-starter, multi-tasker, with ability to prioritize LinkedIn Recruiter experience Office or Operations Management experience Strong Level MS Excel skills Preferred Skills Experience with a consulting or engineering firm Highly detailed and accurate work Experience with data entry Great documentation skills
    $46k-57k yearly est. 4d ago
  • Java Application Support Manager

    Galent

    Office manager job in Birmingham, AL

    We have an immediate opening for a Java Application Support Manager with a leading American distributor of industrial parts and industrial technology headquartered in Birmingham, Alabama. Java Application Support Manager Contract Birmingham, Alabama Responsibilities Manage stakeholder expectations regarding the success of Application Support strategies and projects Work with key stakeholders including executives, senior leaders, and a variety of customers to identify, oversee, and deliver IT application support solutions that are effective and user-friendly, and support strategic initiatives, business outcomes Develop, track and improve key performance indicators for personnel and systems Supervise, mentor, and train application support personnel, which may include geographically dispersed personnel and contractors Work and collaborate with global teams to deploy, maintain, troubleshoot, and manage application systems Manage large-scale applications/systems / projects across multiple product lines/businesses, involving significant complexity. Develop and implement solutions for managing the busines application environment to include monitoring, reporting, system incident management and resolution Evaluate and improve on operational processes and metrics, procedure manuals, and systems/business process documentation Assign incoming cases to team, ensuring the resources assigned have the correct skill set and capacity to resolve application support issues and restore business capabilities Resolve customer issues, implementing and meeting L3 Application Support Service Level Agreements and improving Motion's application support processes Collaborate with internal teams (Development, DevOps, Infrastructure, Product Management, Quality Assurance, Cloud etc.) on trending issues Ensure quality of case handling (incidents, problems, requests) Build relationships with the business units/users Manage delivery of minor application bug fixes, enhancements and continuous improvement around our products and service lines Qualifications & Experience Bachelor's degree in computer science, Business Management, Information Services or an equivalent Proven ability to lead application support teams and engage across business domains Requires 5+ years of people management experience in an application support environment, preferably with co-located and remote direct reports. Previous experience with global IT service provider organizations, especially in an application support role is highly desired. Ability to consistently make decisions in a timely manner sometimes with incomplete information and under tight deadlines. Expertise with automating complex tasks and direct experience with API calls and SQL queries is a plus. Experienced in the management of Applications Support and Service Delivery Management using ITSM tools such as ServiceNow. Good functional and technical understanding of multi-tier application architecture
    $52k-90k yearly est. 1d ago
  • Office Administrator

    Kukdo Chemical

    Office manager job in Suwanee, GA

    Kukdo Chemical Co., Ltd. (************** is a global leader specializing in the production and sales of epoxy resins and hardeners, with annual revenues exceeding USD 1.2 billion and over 800 employees in South Korea. Our headquarters is located in Seoul, South Korea, and our U.S. subsidiary is located in Suwanee, Georgia. We are seeking ambitious candidates interested in developing their careers in office administration within the dynamic chemical industry. This role provides an excellent opportunity to gain hands-on experience in a professional and growth-focused environment. [Job Position] Office Administrator (On-site) [Working Hours] Monday to Friday, 4 hours per day between 9:00 AM and 5:00 PM (working hours to be finalized through mutual agreement prior to the start date). [Responsibilities] Overall management of company housing and office operations, including lease agreements, utilities, and office supplies. Management of company-owned vehicles, including registration, maintenance, and tax payments. Handling general administrative tasks such as mail distribution, courier services, and document filing. Monitoring and controlling office budget and expenditures to ensure cost efficiency. [Qualifications] Must be a U.S. citizen or permanent resident (Work authorization required) Proficiency in Microsoft Office suite (Excel, Word, PowerPoint, etc.) [Benefits] Paid time off Travel reimbursement
    $30k-40k yearly est. 1d ago
  • Office Administrator

    Skybridge Aviation

    Office manager job in Orlando, FL

    At SkyBridge Aviation, we specialize in staffing and recruiting for Touch Labor Maintenance, Information Technology, and Engineering positions within the commercial and government aviation and aerospace industries. We're a fast-paced, team-oriented organization dedicated to excellence, precision, and professional growth. We are seeking a detail-oriented, honest, and organized Office Administrator Intern to join our Orlando office. This internship offers valuable hands-on administrative experience and has the potential to transition into a full-time position upon successful completion. Key Responsibilities: • Process, organize, print, and file documents and reports • Assist with sending and receiving paperwork and correspondence • Maintain accurate digital and physical filing systems • Perform basic math calculations and verify accuracy of information • Support the recruiting and administrative teams with day-to-day operations • Handle confidential information with professionalism and discretion Educational and Experience Qualifications: • Strong attention to detail and organization skills • Honest, dependable, and proactive work ethic • Basic math and computer proficiency (Microsoft Office, Google Suite, etc.) • Excellent communication and time management skills • Preferred: Current law student or pursuing a degree in a related field Compensation and Benefits: • $18/hour paid internship • January 2026 start date • Opportunity for full-time employment based on performance • Hands-on experience within a fast-growing aviation staffing organization • Collaborative and supportive work environment
    $18 hourly 4d ago
  • Office Administrator

    Gridiron Insurance Underwriters, Inc.

    Office manager job in Plantation, FL

    Join our dynamic and growing team at Gridiron Insurance! Gridiron Insurance provides custom and specialized products to unique segments of the insurance marketplace. We deliver exclusive coverage with creative and adaptable insurance solutions. Our mission is to offer a stable, dedicated, and professional approach to underwriting, ensuring value in every insurance transaction. We are seeking an organized and proactive Office Administrator to oversee daily office operations, ensure a smooth workflow, and support our team with both administrative and operational tasks. The ideal candidate will be skilled in multitasking, managing office supplies, helping the operations team, and fostering a positive work environment. Essential Duties and Responsibilities include, but are limited to the following: Monitor and direct incoming mail daily; prepare outgoing mail for pickup. Scan mail and send to appropriate employees or import into systems. Greet visitors to the office and direct visitors to the correct location. Perform general administrative, clerical, and executive schedules and support tasks to ensure organizational sustainability. Organize company events, meetings, catering and other logistics. Coordinate with outside vendors and contractors. Create reports, prepare presentations, and write letters. Coordinate the use and organization of office space. Manage inventory of office supplies; purchase supplies and equipment when needed. Accurately process binders, policies, endorsements, and other insurance documents. Review supporting documentation for completeness and accuracy. Monitor assigned workflows and task queues to ensure timely completion. Support quality assurance efforts across teams by identifying and addressing inconsistencies. Communicate effectively with internal and external stakeholders via email and phone calls. Assist in handling escalated issues and follow up on outstanding items to ensure resolution. Consistently meet or exceed daily productivity and accuracy goals. Collaborate closely with underwriters and team members to ensure smooth and timely policy issuance and processing. Qualifications: Bachelor's degree preferred or equivalent administrative experience. Excellent written and verbal communication skills. Effective problem-solver. Highly organized and detail oriented. Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook. Attention to detail and proven ability to perform tasks with a high degree of accuracy. Excellent interpersonal skills, with an ability to work in a diverse, fast-paced environment. Ability to cross-train within multiple operational functions. Willingness to assist wherever needed, excellent multi-tasking skills.
    $30k-40k yearly est. 3d ago
  • Front Office Manager

    Towneplace Suites

    Office manager job in Dothan, AL

    Who Are We? RAM Hotels - a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet our guests demands while continuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! POSITION: Front Office Manager JOB SUMMARY Are you friendly and enjoy “rolling out the red carpet” to guests? Do you enjoy creating stellar guest experiences? Being a Guest Services Manager with us may be the job for you! Guest Services Managers promotes a positive work environment amongst the Guest Services Team and with other team members. The Guest Services Manager is responsible for responding to all guest requests, inquiries, problems and/or complaints, etc. with the ability to influence and provide positive resolution. The Guest Services Manager will motivate, encourage, and mentor the Guest Services Team to ensure we are providing excellent customer service to our guests in a professional and courteous manner. The Guest Services Manager will accommodate our guests to ensure their visit with us is not just a “stay” but an awesome experience! Think you've got what it takes? JOB RESPONSIBILITIES Ensures Guest Services and Guest Services Front Office operate in an attentive, friendly, efficient, courteous and seamless manner that provides all guests with exceptional service prior to arriving and throughout the time that guests will spend with us; while maximizing room revenue and occupancy; establish and maintain key control system Operate all aspects of the front office system, including software maintenance, report generation and analysis, and basic programming; ability to perform all jobs within the Guest Services and PBX Departments when needed; monitor proper operation of the PBX system to ensure that team members maintain standard operation procedures for its use Manages and organizes large turn days to include guest check-ins and guest check-outs; maintain safety deposit boxes per established standards; assists in preparation of revenue and occupancy forecasts, manage sell out opportunities, review arrival reports, and check rooms inventory; ensures accurate cash handling at the Front Desk; maximize room revenue and occupancy by reviewing daily statuses; ability to analyze discrepancies, monitors credit reporting, and maintain the daily house statistics; ensures no-show revenue is maximized through consistent and accurate billing; Ability to develop, implement, and maintain an effective Guest Relations Program utilizing persistent hospitality services, guest comment forms, and guest response program; be familiar with all brand specific programs and have knowledge of the procedures for each program and ensure the Guest Services team members are knowledgeable in understanding and implementing the programs; Ensures logging and delivery of all messages, packages, and mail in a professional and timely manner; monitor “out of order” or “out of service” areas to be knowledgeable and available to assist guests if needed; knowledgeable of the Accident Prevention Program including the safety committee, education/enforcement, and communication of safety issues within departmental meetings Knowledgeable and understanding of all policies and procedures - including the Equal Opportunities and Fair Treatment Policy; enforce this policy by communicating consistently with the Guest Services Department Maintain a clean, welcoming lobby and front desk presence during peak hours and as needed; maintain constant communication with the Housekeeping Department and the General Manager; knowledge of night audit responsibilities and procedures; willingness to cover shifts at a moment's notice when the shift is understaffed due to various circumstances Perform other tasks as necessary or required to meet or exceed guest satisfaction PROFESSIONAL EXPERIENCE High-school graduate or equivalent and three years of work-related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial - strongly preferred) Proficient in MS Word, Excel, PowerPoint Data Entry, Database Management experience INDUSTRY EXPERIENCE Understanding of the hospitality industry (preferred) Previous experience in the hospitality industry (preferred) Previous experience as a Guest Services Manager Bilingual communication skills (preferred) REQUIRED SKILLS Experience preparing team schedules according to business forecast and business need Leadership experience with thorough follow- up Must be flexible to work varied schedules Excellent written and oral communication skills Excellent organization skills Must have the physical ability to walk, sit, and stand during scheduled shift Must be able to lift up to 40 lbs. ESSENTIAL SKILLS Ability to effectively manage and resolve disruptive circumstances; ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure Engage guests in conversation and recognition of their choice with us - be consistent; resolve any guest issues immediately and to the best of your ability Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs - be proactive Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments BENEFITS RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable. As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels. RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. View all jobs at this company
    $38k-52k yearly est. 60d+ ago
  • Team Manager Home Care

    Vitas Healthcare 4.1company rating

    Office manager job in Marianna, FL

    The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team's patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement. Patient Care Services * Directs all patient care services for the team, including volunteer and bereavement, and ensures that services are rendered as integrated components of the interdisciplinary plan of care. * Reviews information on all pending patient admissions, all new admissions (assessments and history) and "alive" discharges to assure that eligibility and appropriateness criteria are met. * Collaborates with both the team physician and the attending physician regarding palliative care measures for pain and symptom management. * Assures complete and accurate data and documentation are available to make recertification decisions and further assures that those decisions are made on a timely basis. * Reviews all imminent "alive" discharges to assure effective discharge planning. * Monitors the type and level of team services provided (staffing, medications, HME, supplies, level of care changes to inpatient and continuous care, etc.) to assure that they are appropriate and responsive to patient/family needs and expectations. * Manages the team schedule and assures coordination of services 24 hours a day, 7 days a week to all patients on the team. * Facilitates team meeting, assuring interdisciplinary input into the update and revision of the plan of care in concert with the changing needs and expectations of the patient and family. * Participates in on-call rotation. Staff Supervision and Management * Interviews, selects, trains, supervises, evaluates and dismisses team staff in conjunction with the Patient Care Administrator * Assures staff competence and performance levels through making field visits, evaluating documentation and providing team based in services on Vitas values, hospice principles and practices and specific team growth needs. * Acts as a resource and mentor for staff re clinical issues, documentation, inter- and intra- team problem solving and appropriate customer service behavior * Oversees staff and volunteer schedules, scheduling and territory assignments to assure that workload is distributed equitably and that all staff are able to meet overall productivity expectations. * Reviews and approves payroll, assuring that employees have documented accurate time, mileage and additional expenses. Quality Improvement/Regulatory Compliance * Monitors clinical records and all team activities to ensure that they are accurate, complete and meet required standards in accordance with VITAS policy and all regulatory bodies. * Develops and implements performance improvement activities to respond to service issues and challenges and participates from time to time in program relating to quality and service improvement. * Ensures that team completes proactive and other patient/family satisfaction surveys, and implements Quality Improvement measures and standards. * Assists with surveys and requests from regulatory bodies and intermediaries as directed by local program. * Performs substantive chart reviews to assure there is evidence that quality care is being delivered. * Participates in the Outcomes Management and annual program review. * Performs utilization review of continuous care and inpatient levels of care for all patients on team. Customer Service/Sales/Marketing * Assures that problems/grievances/service failures experienced by individual patients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily. * Analyzes customer service issues on team to identify causes and works with individual team members as well as entire team to improve performance. * Personally speaks with patients/families and their attending physicians when patient is considering revocation to seek satisfactory solutions to avoid unnecessary revocation. * Regularly visits LTC and Contract Bed facilities to assure care plan integration, customer satisfaction and to discuss criteria for determining appropriateness. * Participates in providing inservices to customers along with other team members, Patient Care Administrators and other program staff. * Participates in professional, voluntary or community service organizations Cost Containment * Verifies/approves admitting IPOC diagnosis, treatments, staffing and supplies. * Monitors utilization of resources by every patient to assure cost effective delivery of services. * Controls and is accountable for productivity, labor and all related patient care costs with respect to budget. * Approves all bills/invoices related to patient care services Professional Development * Attends inservices, educational seminars and workshops. * Develops and achieves professional growth goals and objectives. * Participates as a mentor of newly hired Team Managers. QUALIFICATIONS * Reliable transportation with appropriate license and insurance coverage for driver and passengers. * Private telephone in home. * Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care. * Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement. * Working knowledge of VITAS information system (Vx) and the ability to utilize management reports. * Two years successful supervisory experience or equivalent in a health care organization. EDUCATION * Bachelor's degree preferred. * Current and valid R.N. License to practice in the state where the VITAS program is located. SPECIAL INSTRUCTIONS TO CANDIDATE * EOE/AA M/F/D/V
    $81k-96k yearly est. 38d ago
  • Customer Experience Manager

    Home Depot u 4.6company rating

    Office manager job in Dothan, AL

    With a career at The Home Depot, you can be yourself and also be part of something bigger. Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This position will be expected to teach, coach and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. CXMs will communicate priorities, ensure daily tasks are completed and keep the store running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection process as needed. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions, and working safely as to not endanger themselves, co-workers, vendors, or customers. Key Responsibilities: 25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all associates understand the impact of excellent customer service, in-stock, and store appearance. Recognize great customer service behaviors. Provide feedback on service standards. Monitor customer flow through checkouts and take action to ensure customers are receiving fast. 25% - People - Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Walk Top/Bottom Sales and Shrink classes in the store with associates, reviewing safety, on-shelf availability, and Store Appearance Standards. Review productivity tasks across store tasking platforms and conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to ASMs on associate performance and participate in talent planning for all hourly associates. Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs," and communicate with ASMs and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same. 25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior. 25% - Shared Manager On Duty - Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and tasks to all associates. Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action is put in place. Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required. Direct Manager/Direct Reports: This Position typically reports to Store Manager This Position has 0 Direct Reports Travel Requirements: No travel required. Physical Requirements: Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: None Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: None Minimum Years of Work Experience: 1 Preferred Years of Work Experience: None Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Action Oriented Directs Work Builds Effective Teams Drives Engagement
    $24k-30k yearly est. Auto-Apply 38d ago
  • Assistant Dental Office Manager

    Aspen Dental Management 4.0company rating

    Office manager job in Enterprise, AL

    At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an Assistant Dental Office Manager, which at Aspen Dental we call an Operations Lead, you will have the opportunity to give back to communities and positively affect patients' lives. Job Type: Full-time Salary: $18 - $21 / hour At Aspen Dental, we put You First. We offer: A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match* Career development and growth opportunities to support you at every stage of your career A fun and supportive culture that encourages collaboration and innovation Free continuous learning through TAG U How You'll Make a Difference As an Assistant Dental Office Manager, you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an eight-week training program to succeed in your role. Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards Work collaboratively with other members of the dental team to provide exceptional patient care Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team Review data day to day to evaluate the impact on the practice Oversee scheduling and confirming patient appointments Verify insurance payment, collection, balance nightly deposits and credit card processing Additional tasks assigned by the Manager Preferred Qualifications High school diploma or equivalent; college degree preferred Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds Demonstrate analytical thinking; place a premium on leveraging data Organized and detail oriented Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization. *May vary by independently owned and operated Aspen Dental locations. ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
    $18-21 hourly Auto-Apply 29d ago
  • Team Manager

    Dunhams Sports 4.1company rating

    Office manager job in Ozark, AL

    Job Description NOTICE TO ALABAMA APPLICANTS: DUNHAM'S PARTICIPATES IN E-VERIFY IN ALABAMA Questions should be directed to ************ LOVE TO TALK SPORTS? Dunham's Sports, one of the largest full-line sporting goods chains in the U.S., was founded in 1937 as Dunham's Bait & Tackle. Today we have over 250 stores in over 25 states from Maryland to Montana. We are looking for smiling, enthusiastic individuals with knowledge of sporting goods, merchandising skills and most importantly the ability to provide our customers an excellent level of service. This is a fun, fast-paced work environment with variety in the day to day operation of the store. Benefits Include: Merchandise discount Health, dental and vision coverage Prescription plan Life, STD, LTD insurance Vacation and Personal days 401(k) savings plan Dunham's is an Equal Opportunity Employer Responsibilities Operational, merchandising, administrative functions within the store. Leading and training a staff in providing exceptional customer service. Store opening and closing responsibilities. Driving sales through customer service and report analysis. Qualifications Must have 2 years of retail management experience. Strong organizational and leadership skills and interpersonal/communication skills; as well as problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to provide our customers with a high level of service, as well as train and motivate the staff to do the same. Build enthusiasm within the store to create a positive work environment. Merchandise knowledge preferred, such as apparel, field & stream, footwear, exercise, and general athletics. Availability to work any hours the store is open.
    $23k-31k yearly est. 27d ago
  • Dental Office Manager

    Tag-The Aspen Group

    Office manager job in Port Saint Lucie, FL

    At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Dental Office Manager which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients' lives. Job Type: Full-Time Salary: $50,000 - 60,000/ year Base Plus Incentives! ***Paid like the owner based on profit 3 Different Incentive Opportunities -Report Card Bonus - Up to $300/ month -Unlimited Earning potential through our monthly profit-sharing program -Unlimited Earning potential through our quarterly profit-sharing program At Aspen Dental, we put You First. We offer: A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match* Career development and growth opportunities to support you at every stage of your career A fun and supportive culture that encourages collaboration and innovation Free Continuing Education (CE) through TAG U How You'll Make a Difference: As a Dental Office Manager, you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an extensive, ten-week training program to gain business and leadership knowledge designed to help you succeed and grow within our organization. Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards Consult with patients on treatment options provided by the clinical team, verify insurance payment and collection ensure high-quality of care Hire, develop, manage, and retain the office staff Review monthly business results, manage profit and loss, align sales plan to support business goals, and create strategies to increase profitability Prepare and lead daily huddles with the team to level set expectations to optimize patient experience and business performance Additional tasks as required Preferred Qualifications Minimum of one year of managing a team of direct reports Experience in sales or sales management High school diploma or equivalent; college degree is preferred A people-centric leader who motivates and inspires others Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds Demonstrate analytical thinking; place a premium on leveraging data Additional Job Description Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization. *May vary by independently owned and operated Aspen Dental locations. ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
    $50k-60k yearly 2d ago
  • Team Manager Home Care

    Vitas Healthcare 4.1company rating

    Office manager job in Marianna, FL

    The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team's patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement. Patient Care Services Directs all patient care services for the team, including volunteer and bereavement, and ensures that services are rendered as integrated components of the interdisciplinary plan of care. Reviews information on all pending patient admissions, all new admissions (assessments and history) and “alive” discharges to assure that eligibility and appropriateness criteria are met. Collaborates with both the team physician and the attending physician regarding palliative care measures for pain and symptom management. Assures complete and accurate data and documentation are available to make recertification decisions and further assures that those decisions are made on a timely basis. Reviews all imminent “alive” discharges to assure effective discharge planning. Monitors the type and level of team services provided (staffing, medications, HME, supplies, level of care changes to inpatient and continuous care, etc.) to assure that they are appropriate and responsive to patient/family needs and expectations. Manages the team schedule and assures coordination of services 24 hours a day, 7 days a week to all patients on the team. Facilitates team meeting, assuring interdisciplinary input into the update and revision of the plan of care in concert with the changing needs and expectations of the patient and family. Participates in on-call rotation. Staff Supervision and Management Interviews, selects, trains, supervises, evaluates and dismisses team staff in conjunction with the Patient Care Administrator Assures staff competence and performance levels through making field visits, evaluating documentation and providing team based in services on Vitas values, hospice principles and practices and specific team growth needs. Acts as a resource and mentor for staff re clinical issues, documentation, inter- and intra- team problem solving and appropriate customer service behavior Oversees staff and volunteer schedules, scheduling and territory assignments to assure that workload is distributed equitably and that all staff are able to meet overall productivity expectations. Reviews and approves payroll, assuring that employees have documented accurate time, mileage and additional expenses. Quality Improvement/Regulatory Compliance Monitors clinical records and all team activities to ensure that they are accurate, complete and meet required standards in accordance with VITAS policy and all regulatory bodies. Develops and implements performance improvement activities to respond to service issues and challenges and participates from time to time in program relating to quality and service improvement. Ensures that team completes proactive and other patient/family satisfaction surveys, and implements Quality Improvement measures and standards. Assists with surveys and requests from regulatory bodies and intermediaries as directed by local program. Performs substantive chart reviews to assure there is evidence that quality care is being delivered. Participates in the Outcomes Management and annual program review. Performs utilization review of continuous care and inpatient levels of care for all patients on team. Customer Service/Sales/Marketing Assures that problems/grievances/service failures experienced by individual pa tients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily. Analyzes customer service issues on team to identify causes and works with individual team members as well as entire team to improve performance. Personally speaks with patients/families and their attending physicians when patient is considering revocation to seek satisfactory solutions to avoid unnecessary revocation. Regularly visits LTC and Contract Bed facilities to assure care plan integration, customer satisfaction and to discuss criteria for determining appropriateness. Participates in providing inservices to customers along with other team members, Patient Care Administrators and other program staff. Participates in professional, voluntary or community service organizations Cost Containment Verifies/approves admitting IPOC diagnosis, treatments, staffing and supplies. Monitors utilization of resources by every patient to assure cost effective delivery of services. Controls and is accountable for productivity, labor and all related patient care costs with respect to budget. Approves all bills/invoices related to patient care services Professional Development Attends inservices, educational seminars and workshops. Develops and achieves professional growth goals and objectives. Participates as a mentor of newly hired Team Managers. QUALIFICATIONS Reliable transportation with appropriate license and insurance coverage for driver and passengers. Private telephone in home. Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care. Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement. Working knowledge of VITAS information system (Vx) and the ability to utilize management reports. Two years successful supervisory experience or equivalent in a health care organization. EDUCATION Bachelor's degree preferred. Current and valid R.N. License to practice in the state where the VITAS program is located. SPECIAL INSTRUCTIONS TO CANDIDATE EOE/AA M/F/D/V
    $81k-96k yearly est. Auto-Apply 38d ago

Learn more about office manager jobs

How much does an office manager earn in Dothan, AL?

The average office manager in Dothan, AL earns between $26,000 and $55,000 annually. This compares to the national average office manager range of $30,000 to $62,000.

Average office manager salary in Dothan, AL

$38,000
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