Senior Director, Strategy & Analysis, Contract Operations
Operations director job in Jefferson City, MO
The Senior Director, Strategy & Analysis; Contract Operations works cross-functionally to develop and execute pricing strategies for pipeline and in-market products and manages contract operations to optimize revenue, market share, and support patient access. Leads and conducts pricing analysis of current and proposed governmental policies with respect to impact on pipeline and in-market portfolio products. In addition, this role is responsible for implementing and evolving contract operations to support the company's market access strategy. Leads an operations team and third-party vendor in executing rebate invoice validation and payment, Gross to Net (GTN) forecasting, and government price reporting.
Leads team to accomplish business objectives while ensuring compliance with all relevant policies and procedures.
**Strategy & Analysis:**
Supports development of market access strategies for in-market and pipeline products.
Works cross-functionally to develop pricing and associated contracting strategies for pipeline and in-market products.
Partners with Insights & Analytics team to assess impact of payer access controls and price on in-market and pipeline products.
Works closely with Government Affairs to model/assess policy scenarios and evaluate the financial impact to Otsuka for both in-market and pipeline products.
**Contract Operations:**
Implements and evolves contract operations to support the company's market access strategy.
Oversees rebate invoice processing including validation to prevent revenue leakage and payment processes. Includes oversight of third-party vendor supporting the process.
Oversees Government Pricing operations including the third-party vendor to ensure all calculations and processes are performed according to approved policy and procedures. This includes ensuring accurate reporting and timely internal communications to ensure alignment. Ensures all deadlines are met and delivers effective overall operations.
Oversees the process and third-party vendor for State Price Transparency Reporting. This includes establishing a process for monitoring state requirements, proactively identifying Otsuka's requirements, and leading the development of reports through the approval and submission process, informing leadership of relevant changes with recommendations regarding Otsuka's actions. Ensures accurate and timely report submissions and maintenance of historical records.
Leads review of Government Pricing policy, SOP's and SOX compliance documents on an on-going basis and updates as necessary.
Oversees GTN forecasting in support of budget and forecast processes as well as assessments of strategic scenarios to determine impact on GTN; recommends optimal GTN approach.
Establishes KPIs to assess efficiency and impact of operations.
**People Management:**
Leads a team to achieve agreed to goals, while ensuring compliance with regulations and policies.
Develops and improves team skill sets through formalized training as well as through formal and informal feedback; ensures team is receiving continuing education in customer and market knowledge.
Supports team members in career development and establishes a succession plan.
**Ethics and Compliance:**
· Ensures compliance with all applicable policies and ensures those around him/her do the same.
**Qualifications**
**Skills and Experience:**
+ A minimum of 10+ years of pharmaceutical industry, Market Access, or payer experience
+ Thorough understanding and knowledge of US healthcare economics and the drivers of pharmaceutical demand, including pricing and reimbursement
+ Deep understanding of US pharmaceutical value chain and its business processes
+ Extensive experience in healthcare contracting and in-depth understanding of GPO/PBM/National and Regional Health Plan business models, Medicare Part D, Medicare Part B, 340B, and the changing market landscape
+ In-depth knowledge of patient access, launch excellence, marketing and business processes
+ Strong government pricing knowledge and experience
+ Strong financial acumen, forecasting, and modeling abilities
+ Proven ability to navigate complex customer contract negotiations
+ Ability to drive cross-functional collaboration and strategic alignment across multiple teams
+ Excellent communication and executive presentation skills
+ Demonstrated ability to create solutions for complex processes and procedures
+ Inspirational leadership ability including a high level of self-awareness and curiosity as well as a focus on empowering others
+ Demonstrates high degree of emotional intelligence, adaptability, and creativity in solution-oriented ideation - results-oriented, fails fast to learn faster, and embodies an agile, growth mindset
+ Proficient in Microsoft Office, particularly Excel and PowerPoint
**Education:**
Bachelor's degree or equivalent education/degree required, MBA or equivalent preferred
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $205,368.00 - Maximum $307,050.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Director, Consult Partner - Digital Workplace Services / Financial Industry
Operations director job in Jefferson City, MO
**Who We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Kyndryl Consult is the fastest growing business within the organization and instrumental to the company's strategic growth objectives. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer Eco-system.
This role is focused on delivering digital modernization through Digital Workplace Services (DWS), helping Kyndryl's Banking and Financial Services clientele enhance their internal employee experience, workforce agility, collaboration, and overall digital experience. As a Consult Partner, you will have a pivotal role in driving profitable growth, leveraging our comprehensive capabilities to build strong client relationships, and leading your team to success. This role demands a strong presence, industry expertise, and the ability to cultivate relationships with CXO-level clients. Your leadership will be critical in fostering talent development and innovation within the organization.
This role will also be leading the overall client engagement and delivering high quality client work alongside senior client stakeholders. Working in a transaction environment which may be pre or post deal, planning post deal implementation, and ultimately supporting execution. Partners will be focused on financial impact, utilization and contribution, client impact and leadership.
**Contribute to Profitable Growth:**
+ Drive significant financial outcomes through signings and revenue targets
+ Ensure sustained growth and profitability, managing margin expectations and backlog growth
+ Support the identification, pursuit and conversion of a pipeline of business development opportunities
+ Undertake scoping and fee negotiation on engagements, while enduring profitability and understanding and containing risk
+ Apply consultative judgment to accurately scope work, negotiate fees, and draft Statements of Work (SOWs) that align with client needs and enable rapid delivery.
+ Leverage a proven track record of consulting and selling digital workplace services, managing large client portfolios and driving revenue growth.
**Client Engagement:**
+ Consult, advise, and deliver technology-centric DWS consulting engagements with new and existing Kyndryl clientele, focusing on enhancing client HR, IT service management, collaboration, contact center, and employee experience functions across the enterprise.
+ Build and maintain deep relationships with client CXOs, becoming the 'go-to' trusted advisor to senior executives and opening doors with existing relationships to accelerate sales cycles.
+ Lead C-level client interactions and consulting initiatives, deliverables, and outputs of deal engagements, demonstrating credibility and expertise.
+ Demonstrate a deep understanding of discovery, design, and deployment processes to guide clients through digital workplace transformations.
+ Anticipate and articulate future challenges in digital workplace services, including those driven by Copilot, agentic AI, and evolving office models, to position Kyndryl as a strategic partner.
+ Bring consulting experience-preferably in the Banking and Financial Services space-to tailor engagements that resonate with industry-specific needs and priorities.
+ Enhance client satisfaction, as measured by Net Promoter Score (NPS) and new relationship development; secure client references.
**Operational Excellence:**
+ Achieve individual and team utilization targets
+ Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction
**Leadership, Management, People:**
+ Lead by example; Fostering a culture of continuous personal and professional development and challenging our people to be curious and innovative and supportive for each other. At the same time ensuring that all outcomes are commercially focused, value adding and effectively executed
**Strategic Contribution:**
+ Drive Kyndryl's delivery capability with new and existing clients by leading DWS-focused transformation programs, services and implementations centered on Collaboration, Virtualization, Contact Center, Employee Experience, and related DWS offerings.
+ Utilize industry and technology expertise to shape and drive the company's strategic initiatives.
+ Align with Kyndryl's strategic vision and contribute to its execution.
+ Drive external eminence and innovation, establishing a strong personal and organizational brand in the industry.
+ Proactively develop thought leadership and intellectual capital
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
**Who You Are**
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Skills and Experience**
+ Candidates with consultative expertise to articulate Digital Workplace challenges and advise on strategies addressing trends like Copilot, Agentic AI, and the future of work are strongly encouraged to apply
+ Experience in discovery, design, and deployment of Digital Workplace solutions using technologies including, but not limited to Microsoft M365, Intune, AVD, Copilot, Viva, ServiceNow ITSM, Amazon Connect, and Google Suite strongly preferred.
+ Extensive experience in client engagement and relationship management at the CXO level
+ Demonstrable ability to build and commercialize relationships with senior executives
+ Proven track record of leading and executing complex projects with multi-disciplinary teams in a consulting, corporate or public sector environment
+ Expertise in mergers and acquisitions (M&A) integration within the Digital Workplace context would be a plus
+ Effective financial acumen with experience in driving revenue growth and managing margins
+ Experience of managing or supporting high-value business development activities with senior stakeholders
+ Sound personal brand and eminence in the Banking and Financial services industry preferred
+ Demonstrated ability to innovate and drive change
**The compensation range for the position in the U.S. is $159,240 to $286,560 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations:**
**California: $175,080 to $343,920**
**Colorado: $159,240 to $286,560**
**New York City: $191,040 to $343,920**
**Washington: $175,080 to $315,240**
**Washington DC: $175,080 to $315,240**
**This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis.**
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Group Manager, Residential Installation Operations, GM Energy
Operations director job in Jefferson City, MO
**GM Energy** is building a best-in-class installation ecosystem to support the next generation of home energy products. As the Group Manager, Home Product Installation & Interconnection, you will define and execute the strategic approach for how GM Energy delivers residential installations across a diverse national network of certified installers, turnkey providers, and customer-selected electricians.
In this role, you will shape the operational model that enables speed, quality, and customer confidence, from installer onboarding and market enablement to in-flight performance, compliance, and long-term network health. You will work across GM Policy, Energy Sales, Business Development, Product Development, and Customer Care to eliminate friction points, reduce barriers to EV adoption, and ensure GM customers experience a level of service and support unlike anything in the market.
This position is a unique opportunity to architect the systems, standards, and partnerships that will scale GM Energy's residential installation footprint nationwide - reshaping the way customers interact with energy at home, in their vehicles, and across the grid.
**Why Join GM Energy?**
This is an opportunity to shape the future of energy solutions and customer experience at GM. You will lead a team that directly impacts operational efficiency, installer success, and customer satisfaction and market development in a rapidly growing sector.
**Responsibilities:**
**Team Leadership & People Development**
+ Lead and develop a team responsible for installer onboarding, enablement, compliance, and continuous improvement.
+ Set clear goals, measure performance, and create accountability across multiple workstreams.
+ Foster a culture of transparency, collaboration, and innovation.
**Installer Onboarding**
+ Oversee certification, quality verification, and performance benchmarking for new installers.
+ Ensure adherence to GM Energy standards for speed, craftsmanship, and customer satisfaction.
+ Maintain onboarding SOPs and quality metrics to ensure consistency and scalability.
**Installer Enablement**
+ Identify priority markets, AHJs, MSAs, and utility partners to accelerate installer readiness.
+ Partner with internal teams to streamline application and permit packets, escalation pathways, and utility engagement.
+ Manage installer resources within Salesforce Experience Cloud and improve support workflows to reduce call center volume.
**Installer Compliance & Performance Management**
+ Monitor installer SLAs, cycle times, CSAT, and adherence to contractual requirements.
+ Drive timely resolution of escalations across active installs and pipeline jobs.
+ Maintain network health dashboards, lead monthly MORs and QBRs, and partner with purchasing on compliance.
**Continuous Network Improvement**
+ Identify systemic issues through data trends across onboarding, performance, compliance, and customer feedback.
+ Design and deliver training, education, and compliance programs for internal and external partners.
+ Drive initiatives that improve installer engagement, reduce cancellations, and enhance customer decision-making tools.
**Required Skills & Competencies**
+ Leadership excellence, including people development, delegation, and team accountability.
+ Technical fluency in electrical systems, home energy installations, interconnection requirements, EVSE, solar, and energy storage.
+ Knowledge of AHJ permitting, utility interconnection, and applicable safety codes.
+ Strong analytical abilities with experience identifying trends and implementing operational improvements.
+ Effective communicator able to translate technical concepts for diverse audiences including electricians, utilities, policy partners, and executives.
+ Ability to manage multiple priorities in a fast-paced environment.
**QUALIFICATIONS**
+ Bachelor's degree in Electrical Engineering, Construction Management, or related field preferred.
+ 7+ years of experience in energy, distributed energy resources, electrical installation, or related industries, with 3+ years in a leadership or indirect leadership role.
+ Experience managing installer or subcontractor networks, compliance programs, and customer experience initiatives.
+ Ability to work in Salesforce, Excel, and data visualization tools; capable of defining KPIs, SLAs, and reporting standards.
+ Understanding of revenue models for energy products, installation services, O&M, and grid or third-party ownership programs
**Compensation:**
**The expected base compensation for this role is:** **$149,500 - $229,100** **. Actual base compensation within the identified range will vary based on factors relevant to the position.**
**Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.**
**Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.**
**\#LI-HM1**
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Benefits Overview**
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (************************************************************* .
**Non-Discrimination and Equal Employment Opportunities (U.S.)**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (********************************************* .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email (Careers.Accommodations@GM.com) us or call us at ************. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company (**************************************************
**Our Culture**
**How we hire (************************************************
Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations (********************************************
We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) (*********************************************** . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Mowing Divisional Manager
Operations director job in Columbia, MO
About Us
Hickerson Lawncare is a well-established and rapidly growing lawn care and landscape company based in Columbia, MO. Since our founding in 2016, we have been committed to providing top-tier lawn health, landscape, and mowing services to residential and commercial clients. We pride ourselves on a scientific approach to turf management, dedication to environmental stewardship, and an unwavering focus on customer satisfaction. We invest in state-of-the-art equipment and foster a collaborative environment where expertise and innovation are highly valued. Our goal is to be a partner in maintaining and enhancing the beauty of our clients' outdoor spaces.
Job Description
We are seeking a highly skilled and results-driven Mowing Divisional Manager to lead and optimize our mowing operations. This is a pivotal leadership position responsible for the strategic planning, operational execution, and quality assurance of all mowing and routine maintenance programs. The ideal candidate will be a hands-on leader who can drive continuous improvement in service delivery and efficiency while ensuring an exceptional customer experience.
Responsibilities
Operational Leadership & Execution: Oversee all aspects of the mowing division, including managing a team of crew leaders and technicians, scheduling routes, and ensuring timely and high-quality service delivery.
Strategic Planning: Develop and implement effective mowing and maintenance programs tailored to the unique needs of turf in the Columbia, MO region.
Team Leadership & Development: Recruit, hire, train, mentor, and supervise a team of skilled mowing professionals. Conduct performance reviews, provide ongoing coaching, and foster a culture of safety, excellence, and continuous learning.
Quality Control & Customer Satisfaction: Implement rigorous quality control measures and conduct regular field inspections to ensure superior results. Address client inquiries and feedback promptly and professionally, providing expert advice and solutions.
Safety & Compliance: Develop, implement, and enforce comprehensive safety protocols for all mowing activities and equipment operation.
Equipment & Resource Management: Manage the inventory and maintenance of all mowing equipment, ensuring that it is properly cared for and that crews have the resources they need to succeed.
Reporting & Administration: Maintain detailed records of applications, client communications, and team performance. Generate regular reports on divisional performance and profitability for senior management.
Qualifications
Proven experience in a management or supervisory role within the lawn care or landscape industry.
Strong knowledge of turf management, mowing techniques, and routine property maintenance.
Excellent leadership, communication, and organizational skills.
Ability to manage and motivate a team in a fast-paced, outdoor environment.
Proficiency with industry-specific software for scheduling, tracking, and reporting.
A valid driver's license (required) with a clean driving record.
Perks, Benefits, and Pay
Competitive Salary: 55K
Performance-Based Bonus Opportunities: We believe in rewarding hard work and success.
Comprehensive Benefits Package: Includes medical, dental, and vision insurance.
Paid Time Off (PTO): 80 hours starts day one!
Company Vehicle or Vehicle Allowance: To support you in your role.
District Operations Manager
Operations director job in Columbia, MO
We are looking for an experienced and results-driven District Area Manager to oversee and manage the operations of multiple landscaping and lawn care locations across the state of Missouri. The ideal candidate will be responsible for driving business growth, ensuring high-quality service delivery, managing teams, and maintaining strong client relationships. This role requires strong leadership skills, operational expertise, and a passion for delivering exceptional customer service in the landscaping industry.
Key Responsibilities:
Operations Management:
Oversee day-to-day operations of multiple locations within the district, ensuring that all sites meet company standards for quality, safety, and efficiency.
Develop and implement operational strategies to optimize performance, increase profitability, and improve service delivery.
Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed.
Team Leadership and Development:
Lead, mentor, and support a team of site managers and crew leaders, fostering a positive and productive work environment.
Conduct regular performance evaluations, provide feedback, and identify training and development opportunities for team members.
Promote a culture of safety, accountability, and continuous improvement among all employees.
Customer Relations:
Build and maintain strong relationships with clients, addressing their needs and concerns promptly and professionally.
Conduct regular site visits and client meetings to ensure customer satisfaction and identify opportunities for additional services.
Handle escalated customer complaints and resolve issues to ensure a positive client experience.
Business Development:
Identify and pursue new business opportunities within the district, including expanding services to existing clients and acquiring new accounts.
Collaborate with the sales team to develop proposals, conduct presentations, and close sales deals.
Develop and implement marketing strategies to increase brand visibility and attract new customers.
Financial Management:
Manage budgets for each location, monitor expenses, and ensure that financial targets are met.
Review financial reports and make data-driven decisions to improve profitability and operational efficiency.
Approve purchasing and manage inventory to ensure cost-effective use of resources.
Compliance and Quality Control:
Ensure all locations comply with company policies, industry regulations, and local laws, including environmental and safety standards.
Conduct regular inspections of job sites to ensure quality control and adherence to project specifications.
Implement and maintain processes to uphold high standards of service and client satisfaction.
Qualifications:
7+ years of proven experience as a District Manager, Area Manager, or similar role within the landscaping, lawn care, or related service industry.
5+ years of landscaping, lawn care practices, and industry standards.
Excellent leadership, communication, and interpersonal skills with the ability to motivate and manage teams.
Demonstrated ability to manage multiple locations, prioritize tasks, and meet deadlines in a fast-paced environment.
Solid financial acumen with experience managing budgets, analyzing financial reports, and driving profitability.
Strong problem-solving skills and the ability to make data-driven decisions.
Valid driver's license and willingness to travel within the district as needed.
Must be willing and able to travel across the state of Missouri
Working Conditions:
Full-time position with a combination of office work, field visits, and travel within the district.
Competitive salary with performance-based incentives, company vehicle, and opportunities for advancement within the company.
Health insurance, retirement plans, and paid time off as part of the benefits package.
This role is ideal for a strategic and hands-on leader who thrives in a dynamic environment and is passionate about delivering outstanding service. If you are a driven professional with a background in landscaping and lawn care management, we encourage you to apply!
District Operations Manager
Operations director job in Columbia, MO
About Us
Goodhouse is a hub for home management services eliminating the headache of sourcing, hiring, and managing contracted work. We are a tech-first company prioritizing customer service and quality performance. Our team is made up of a diverse talent pool of tradesmen (and women), tech gurus, and all-around doers. If you aren't afraid to roll up your sleeves and consider yourself a solution-oriented individual, we would love to have you join our team.
Job Description:
We are looking for an experienced and results-driven District Area Manager to oversee and manage the operations of multiple landscaping and lawn care locations across the state of Missouri. The ideal candidate will be responsible for driving business growth, ensuring high-quality service delivery, managing teams, and maintaining strong client relationships. This role requires strong leadership skills, operational expertise, and a passion for delivering exceptional customer service in the landscaping industry.
Key Responsibilities:
Operations Management:
Oversee day-to-day operations of multiple locations within the district, ensuring that all sites meet company standards for quality, safety, and efficiency.
Develop and implement operational strategies to optimize performance, increase profitability, and improve service delivery.
Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed.
Team Leadership and Development:
Lead, mentor, and support a team of site managers and crew leaders, fostering a positive and productive work environment.
Conduct regular performance evaluations, provide feedback, and identify training and development opportunities for team members.
Promote a culture of safety, accountability, and continuous improvement among all employees.
Customer Relations:
Build and maintain strong relationships with clients, addressing their needs and concerns promptly and professionally.
Conduct regular site visits and client meetings to ensure customer satisfaction and identify opportunities for additional services.
Handle escalated customer complaints and resolve issues to ensure a positive client experience.
Business Development:
Identify and pursue new business opportunities within the district, including expanding services to existing clients and acquiring new accounts.
Collaborate with the sales team to develop proposals, conduct presentations, and close sales deals.
Develop and implement marketing strategies to increase brand visibility and attract new customers.
Financial Management:
Manage budgets for each location, monitor expenses, and ensure that financial targets are met.
Review financial reports and make data-driven decisions to improve profitability and operational efficiency.
Approve purchasing and manage inventory to ensure cost-effective use of resources.
Compliance and Quality Control:
Ensure all locations comply with company policies, industry regulations, and local laws, including environmental and safety standards.
Conduct regular inspections of job sites to ensure quality control and adherence to project specifications.
Implement and maintain processes to uphold high standards of service and client satisfaction.
Qualifications:
7+ years of proven experience as a District Manager, Area Manager, or similar role within the landscaping, lawn care, or related service industry.
5+ years of landscaping, lawn care practices, and industry standards.
Excellent leadership, communication, and interpersonal skills with the ability to motivate and manage teams.
Demonstrated ability to manage multiple locations, prioritize tasks, and meet deadlines in a fast-paced environment.
Solid financial acumen with experience managing budgets, analyzing financial reports, and driving profitability.
Strong problem-solving skills and the ability to make data-driven decisions.
Valid driver's license and willingness to travel within the district as needed.
Must be willing and able to travel across the state of Missouri
Working Conditions:
Full-time position with a combination of office work, field visits, and travel within the district.
Competitive salary with performance-based incentives, company vehicle, and opportunities for advancement within the company.
Health insurance, retirement plans, and paid time off as part of the benefits package.
This role is ideal for a strategic and hands-on leader who thrives in a dynamic environment and is passionate about delivering outstanding service. If you are a driven professional with a background in landscaping and lawn care management, we encourage you to apply!
Auto-ApplyRestaurant Operations Manager
Operations director job in Columbia, MO
Our YOU FIRST Philosophy In addition to no night shifts and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about you! That's where our YOU FIRST culture begins - each day, we put our employees first and strive to make them happy. They are empowered with an independence to make decisions that will help provide an exceptional breakfast, brunch, or lunch experience for their customers. In fact, we like to say, we love our employees more than bacon. And that says a lot.
A Few of The Perks (and not just the coffee!)
All employees are eligible for the following:
* One Shift - No Night Shifts. Ever.
* Opportunity to grow your career with a great company and great people!
* 24/7 Employee Assistance Program
* 401(K) Retirement Savings Program (must be employed for 60 days and must be 21 years of age to participate)*
* As a Restaurant Operations Manager, you will be eligible for quarterly bonus payment based on restaurant's performance.
* Life Insurance*
* Short Term Disability*
* Long-Term Disability*
* Dental*
* Vision*
* Health Insurance*
* Bright Horizon - back up child and elder care*
* Spot Insurance*
* Supplemental Insurance (accident, critical illness, indemnity) *
* Meal Discount
* Complimentary premium access to the Calm App, plus 5 gift subscriptions
* Unlimited access to medical and behavioral telemedicine through Cirrus MD
* Tuition Reimbursement & High School Diploma Program
* Perks at Work (over 30,000 discounts on purchases for travel, fitness, auto event tickets & more)
* Childcare Discount Program
* Paid Time Off (PTO)
* Employees must enroll within 30 days for hire and the benefit begins the 1st of the month following 60 days of employment
Responsibilities
About the Position
First Watch Managers love mornings and the smell of bacon, and most importantly, they have an innate passion for serving others. We're not just talking great customer service or amazing food (although customers and food are also high on our list). We hire managers that coach and develop team members who, in turn, fall in love with serving others - and thus the beautiful cycle of restaurant life continues.
We have immense pride in our food which is why we don't subscribe to the old BOH versus FOH management structure. At First Watch, each manager is responsible for supervising both kitchen operations and the overall dining experience.
Key Responsibilities
* Learns and supports our You First culture and core values
* Puts their supervisory skills to work, making sure daily operations runs according to plan and with high standards
* Understands that we source great food for a reason and that our recipes must be followed
* Knows the restaurant sales and traffic goals - and works to exceed them
* Coaches and observes the First Watch Five Steps of Service being implemented at every table
* Understands the background story of our 10 Commitments - and puts them into action
* Responds with a sense of urgency to both customer and employee concerns
* Communicates and takes immediate ownership of repair and maintenance issues
* Is certified in food safety - and identifies and coaches in all areas of safe food handling
* Is continuously scouting for and interviewing candidates to join our team
* Keeps our company assets secure; including computers, point of sale, security systems and equipment
* Understands the key responsibilities of every position in the restaurant
* Puts an immediate stop to any inappropriate behavior, investigates as needed
* Trains, coaches, and develops team members daily
* Recognizes performance that goes above and beyond
* Accounts for all daily revenues and deposits
* Completes our admin duties - and gets required paperwork in on time
Who We Are
First Watch is the leading Daytime Dining concept serving made-to-order breakfast, brunch and lunch using the freshest ingredients available. Guided by its "Follow the Sun" culinary philosophy, First Watch's chef-driven menu rotates five times a year to feature the highest-quality flavors at their peak, offering elevated executions of classic favorites, fresh juices like the Kale Tonic, and fan favorites such as the Lemon Ricotta Pancakes, Quinoa Power Bowl and signature Million Dollar Bacon. For every kid's meal served, First Watch proudly donates a portion to organizations and causes making a positive impact in our communities - raising more than $1.7 million to date. A recipient of hundreds of local "Best Breakfast" and "Best Brunch" awards, First Watch was voted 2025's #1 Best Breakfast by Newsweek's Readers' Choice Awards and was also named 2025 and 2024's #1 Most Loved Workplace in America by the Best Practice Institute (as seen in The Wall Street Journal), after appearing on the list in 2022 and 2023 as well. With a commitment to quality, hospitality and community, First Watch is redefining Daytime Dining across more than 620 restaurants in 32 states. For more information, visit *******************
First Watch is an equal opportunity employer. In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Auto-ApplyManager, Operations
Operations director job in Clifton Hill, MO
At Associated Electric Cooperative, we're committed to providing reliable energy to the communities we serve with passion and precision. We're a tight-knit team dedicated to keeping the lights on and the energy flowing smoothly across our expansive network!
From technical to operational to professional disciplines, our team brings a wide variety of skills, talents, and expertise to the table. We believe in both dedicating ourselves to excellence and investing in your growth.
Associated Electric is looking for a proven leader to join our Power Production Division as the Manager, Operations. If you thrive in a fast-paced, critical operations environment-and are passionate about safety, plant performance, and people leadership-this is your opportunity to drive real impact in the heart of our generation fleet.
In this role, you'll lead operations for turbine-generator systems, the chemical lab, and the coal yard, ensuring our facilities run safely, reliably, and efficiently. This is more than a management role-it's a chance to influence the future of our power plants by developing teams, improving processes, and aligning operations with strategic corporate goals.
What you'll do:
Lead day-to-day operations while prioritizing safety above all else-including incident response, environmental compliance, and regulatory adherence.
Set and monitor performance standards, manage outages, and oversee maintenance activities to ensure plant reliability and operational excellence.
Hire, develop, and lead both union and non-union staff while promoting a collaborative and inclusive work culture.
Manage departmental budgets and resources while identifying opportunities for continuous improvement across operations and chemical lab functions.
Serve as a cross-functional leader, driving communication between operations, maintenance, engineering, safety, and environmental teams.
What you'll need:
Bachelor's degree in business, operations management, or a related field-or equivalent combination of education and experience.
8+ years of experience in power plant operations, with at least 5 years in a leadership role.
Experience with regulatory requirements specific to chemical lab operations and safety/environmental compliance.
Strong leadership and communication skills; proven ability to lead union teams is preferred.
Proficiency in Microsoft Office and familiarity with CMMS and other plant management systems.
Ready to lead with impact? Apply today and help power what matters.
What Associated provides:
We are committed to rewarding talent with top pay. Your efforts will be recognized with a total compensation package that reflects your experience and contributions.
Plan for your future with confidence! We offer a robust 401(k) program with a generous employer match to help you build the financial future you deserve.
We know how important work-life integration is. Recharge with PTO and enjoy paid holidays, ensuring you have time to unwind and pursue your passions outside of work.
Your health matters to us! Stay covered beginning on your first day of employment with our premier healthcare plan that includes medical, dental, and vision coverage for you and your family.
At Associated Electric Cooperative, all of our 700+ employees across MO/AR/OK territory play a crucial role in powering our mission! Whether you're an experienced professional or just starting your career, you'll find endless opportunities for career development here. Join us in an environment where your contribution is valued, and your career can thrive as we work together to keep the lights on!
Ready to Energize your career? Visit our website at ******************** to learn more about Associated and apply for a position.
Equal Opportunity Statement:
AECI is fully committed to the concept and practice of equal opportunity in all aspects of employment. Please reference the contact information below if you require assistance in filling out an application. Individuals with disabilities should request reasonable accommodations in accordance with the Americans with Disabilities Act prior to an appointment.
An equal opportunity employer and provider/disability/veteran.
Auto-ApplyOperations Manager
Operations director job in Columbia, MO
ServiceMaster of Columbia - Immediate Operations Manager Needed
Job Responsibilities
Oversee daily operations, procurement, and planning
Ensure compliance with regulatory requirements and company policies
Collaborate with sales management to meet customer commitments
Supervise and work next to production staff and claims coordinators
Perform water/mold/bio (trauma) remediation according to company procedures
Manage vendor relationships
Review operational metrics and resolve issues
Guide employees and manage team growth
Optimize operational systems and processes
Monitor KPIs and safety standards
Write estimates using Xactimate
Job Requirements
Bachelor's degree preferred, or 3-5 years of relevant experience
Ability to interpret business processes and regulations
Strong communication and problem-solving skills
Proficient in Microsoft Office products
Experience in sales or service management
Leadership skills and ability to drive results
Excellent time management and teamwork abilities
Knowledge of budgeting, forecasting, and negotiation
Experience using Xactimate estimating program
Physical Demands and Working Conditions
Ability to lift up to 70 pounds and perform physical tasks
Stand, walk, and engage in various physical activities
Effective communication and information exchange
Adapt to changing working conditions
Join ServiceMaster of Columbia and be part of a team dedicated to helping communities rebuild after disasters. Enjoy flexible schedules, paid time off, and training opportunities while enhancing your operational management skills. Apply now and take the next step in your career!
Work schedule
8 hour shift
On call
Supplemental pay
Bonus pay
Other
Benefits
Flexible schedule
Paid time off
Paid training
Senior Director- Business Operations
Operations director job in Jefferson City, MO
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The Senior Director, Business Operations is responsible for supporting the Accelerate and Growth Team (CRO Business Operations) by driving clarity, alignment and execution. This role enables better decision making, identification of key focus areas, and progress tracking of top initiatives aligned with regional, functional, and corporate objectives as outlined in the 3-Year Operating Plan.
**The Main Responsibilities**
+ Manage the Business Operations team, including:
+ Risk management: maintain the enterprise risk register and lead mitigation strategies
+ Rhythm of business: develop and manage operating cadences across the organization
+ Leadership planning: design and facilitate workshops, offsites, and strategic sessions
+ Confidentiality: uphold discretion across sensitive initiatives and communications and surge needs
+ Recognition and culture: drive employee engagement and recognition programs
+ Executive communications: shape messaging and engagement strategies across leadership, build and manage executive communications concepts
+ Develop and refine the management system to ensure visibility and accountability across business objectives, including financial and operational leading indicators
+ Serve as a critical adviser to leadership, helping progress key objectives and solve challenges across the enterprise
+ Design instrumentation to assess performance against targets, refine strategic vision, and identify improvement opportunities
+ Operate as a member of the management team, contributing to short- and long-term planning to meet annual goals
+ Plan, organize, and execute externally focused business strategies using programs and processes that optimize performance
+ Create executive-level messaging and presentations, representing leadership priorities across the Lumen organization, including:
+ Storyline design and executive messaging
+ Workback plans and stakeholder alignment
+ Presentation creation for Board of Directors, earnings calls, and enterprise-wide engagements
+ Provide oversight and create linkages for cross-functional initiatives, ensuring alignment and momentum across the senior leadership team
+ Other duties as assigned
**What We Look For in a Candidate**
+ Bachelors' degree in Business, Operations, or related field.
+ 15+ years of related experience 10+ years management experience, including in a commercial organization
+ Recognizable as a leader by possessing outstanding communication and interpersonal skills
+ Ability to quickly establish credibility and rapport with a broad set of executives and constituencies
+ Strong results orientation with demonstrated track record of success
+ Strong presentation and negotiation skills
+ Ability to work in a fast paced and independent environment
+ Ability to build and sustain high performing teams
+ Experience in liaising with multiple operational contacts at executive and senior management levels
+ High degree of adaptability
+ Strong Excel, quantitative, and technical skills
+ Experience working for publicly held, US owned, global corporation
+ Ability to support multiple locations
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors
Location Based Pay Ranges:
$171,447 - $228,596 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$180,020 - $240,026 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$188,592 - $251,456 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process
Learn more about Lumen's:
+ Benefits (****************************************************
+ Bonus Structure
\#LI-Remote
\#LI-HE1
Requisition #: 340054
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Senior Director, Enterprise Customer Success (Regional VP)
Operations director job in Jefferson City, MO
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.
Join us. (******************************* At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace.
As our **Regional Vice President, North America Customer Success,** you will be reporting to the Chief Customer Officer of PagerDuty. You will have the responsibility for leading a team of success managers and renewal managers. Under your leadership the team members will engage with PagerDuty's Enterprise customers to increase product and platform adoption, improve renewal rates and drive measurable customer business value to accelerate their digital journey.
This strategic, hands-on leader will have demonstrated a track record in a modern SaaS company by hiring and developing experienced team members, in creating a culture of customer centricity, and understanding the motion to win in the enterprise.
The Customer Success Management team acts as a Trusted Advisor to our customers, ultimately responsible for ensuring their success. As a key leader within the Customer Success organization, you will align with Executive stakeholders, evolve our Customer Success strategy and are responsible for helping customers achieve business value and ROI from their investment in PagerDuty.
**Key Responsibilities**
Advocate for the Customer:
+ Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services.
+ Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon.
Strategic Leadership:
+ Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth.
+ Uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises.
+ Understand and ability to articulate Operations Cloud value proposition and how PagerDuty helps corporations revolutionize their digital operations.
+ Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth.
Team Management:
+ Lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management.
+ Build and sustain a team of high performing leaders (Success Managers and Directors) who embody our values, establish trusted advisor relationships and focus on making every customer successful.
+ Instill operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at scale.
Retention and Growth:
+ Key metrics for this role are: gross revenue retention, net revenue retention, executive engagement, adoption, professional services, support and PagerDuty University.
+ Drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships.
+ Forecast renewals by working cross functionally with sales, renewals and operations.
Data Analysis and Reporting:
+ Monitor key customer success metrics, identify trends, and use data to inform decision-making and improve processes.
+ Use adoption metrics to help CSMs understand where there is risk in their accounts and coach them through the use of playbooks to improve adoption.
+ Work with the Value Realization team to ensure each customer has a value realization study that is data driven and outcomes based.
Cross-Functional Collaboration:
+ Effectively link business objectives in favor of continuous improvement. Present decision making situations that quickly allow cross functional teams to align and move forward in favor of deeper customer satisfaction.
+ Partner with other departments, such as sales, marketing, product, and engineering, to ensure a cohesive customer experience.
Process Improvement / Managing Workload:
+ Establish a rhythm of the business that is consistent and predictable in running the business activities and change the business projects.
+ Continuously identify and implement improvements to customer success processes and tools to enhance efficiency and effectiveness.
+ Use Customer Success tools such as Salesforce, Gainsight, Gong, Tableau to manage the effectiveness of CSM plays, activities & renewals.
**Basic Qualifications**
+ Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations. Frame and solve complex business problems.
+ Take on new challenges and the ability to work through uncertainty. Delivery high impacting contributions as well as pursue opportunities to influence decisions that impact customer value realization.
+ Proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills.
+ Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness.
+ Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities.
+ Minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company.
+ A four year degree or equivalent.
+ Demonstrated ability to manage customer accounts in conjunction with sales organizations. Consistently delivering against targets; reduce churn and downgrades, produce accurate forecasts, while maintaining a focus on cost to serve.
+ Exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter. Ability to collaborate effectively across the organization.
**Preferred Qualifications**
+ A deep understanding of digital transformation in modern enterprises
+ Strong C-suite relationships in enterprises globally
+ MBA
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our Atlanta office 3 times per week, so you can thrive in your new role and fully embrace being a Dutonian!
The base salary range for this position is 180,000 - 275,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
**Hesitant to apply?**
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts (**************************************** !
**Where we work**
PagerDuty operates a hybrid work model with offices (**************************************** in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we **cannot** employ candidates residing in:
**Location restrictions:**
**Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western Australia
**Canada:** Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
**United States:** Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
_Candidates must reside in an eligible location, which vary by role._
**How we work**
Our values (************************************** guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
**What we offer**
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (********************************************** .
**Your package may include:**
+ Competitive salary
+ Comprehensive benefits package
+ Flexible work arrangements
+ Company equity*
+ ESPP (Employee Stock Purchase Program)*
+ Retirement or pension plan*
+ Generous paid vacation time
+ Paid holidays and sick leave
+ Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
+ Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
+ Paid volunteer time off: 20 hours per year
+ Company-wide hack weeks
+ Mental wellness programs
*Eligibility may vary by role, region, and tenure
**About PagerDuty**
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site (*********************************** and @pagerduty on Instagram.
**Additional Information**
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy (****************************************** .
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
Director of Plant Operations and College Facilities Management
Operations director job in Fulton, MO
At Westminster College, we believe in immersive and enriching experiences that inspire creative thinking and problem solving. We believe in creating opportunities for several different paths to success over a lifetime and the potential to make an impact from wherever you are. For our students, we do this by providing real-world, hands-on learning opportunities, small class sizes, and talented professors dedicated to the individual. Our employees often remark that our tight-knit community creates an atmosphere fostering campus involvement that adapts to all interests. As a result, Westminster continues to be recognized for its excellence in higher education as one of the best small liberal arts colleges in the Midwest.
Provides critical administrative and strategic leadership and oversight of Westminster College's (“College”) Plant Operations Department and the College's facilities and grounds, which include, the support for and maintenance of the campus buildings, facilities and grounds, dining hall and vendor support for the food operating equipment, stadium operations and other athletic facilities, the College's America's National Churchill Museum and church plant operations, president's residence, campus-wide maintenance and custodial operations, housing operations for the residence halls and Greek life housing, among other normal plant operations. This role also includes establishing and implementing short and long-term department goals, objectives, strategic plans for plant operations, facilities and grounds, the maintenance and refreshment of policies and operating procedures including written long-term deferred maintenance schedules and objectives, routine written annual maintenance schedule for all campus facilities and grounds among other such matters. Provides direct supervision of campus construction projects, renovations, and ADA compliance. Responsible for the establishment and oversight of the budget for Plant Operations. This person is considered both a management team leader and an individual contributor toward facilities, grounds, maintenance, and strategic initiatives. This role reports to the Senior Vice President, Chief Financial Officer, Chief Operating Officer (“SVP/CFO/COO”). This role supervises the Assistant Director of Plant Operations and Compliance who is responsible for the institutional compliance program and managing environmental and safety obligations, training staff, and other regulatory requirements of the College. This role also Supervises the Assistant Director of Maintenance and Custodial Services who is responsible for facility maintenance staff, custodial staff, and the maintenance and cleaning of facilities and grounds across campus. This role also works extensively with the Student Affairs departmental leadership and members of this area as well as other College departments on a routine basis. Assists in the review and evaluation of policies and contracts and remains up to date on such matters. Ensures full compliance with all federal, state and local regulatory laws, rules, and regulations
Requirements
Essential Functions:
The statements below are intended to describe the principal duties of the person or persons assigned to this job. They are not intended to be an exhaustive list of all job duties and responsibilities.
Remains up to date with and ensures compliance with OSHA, HEPA, DNR, ADA, and other pertinent federal, state and local regulatory requirements.
Provides oversight in the development and enforcement of operational policies, procedure manuals and best practices, ensuring compliance by personnel including updates for emergency, routine, and preventative maintenance, construction projects and related contract and vendor matters and operations work.
Works closely with the Director of Campus Safety and Security to develop, maintain, and monitor physical safety and security systems including access/key control, surveillance cameras, and fire/life safety systems/equipment in student and Greek housing, academic and recreational facilities, and applicable campus grounds alarms and lighting.
Participates in safety and security inspections of all campus facilities and grounds, emergency response tests, drills, and tabletop exercises. Maintains appropriate inspection and cadence of schedules for such matters.
Performs assessments through post work reviews and analysis to identify improvement opportunities for work processes to increase overall effectiveness.
Provide vision, leadership, guidance and organization to the Plant Operations department and services staff by coaching and ensuring ongoing staff development and training to ensure best practices are implemented and support a culture of quality customer service.
Develop and maintain strong relationships with multiple partners across campus to effectively collaborate to create best practices for communication, operations, and positive engagement to ensure Plant Operations services best support the needs of the campus and the mission of the College and ensures the quality of such services on a proactive and sustained basis.
Provides oversight, direction, and support to Plant Operations management and staff in the coordination and completion of bona fide work orders entered into the work order management system, directly oversees the housing operations component of the residence halls, Greek Life housing, and the president's residence, as well as works closely with the residential staff and housing corporations of the Greek community for appropriate submission and review of work orders toward their completion.
Sets and demonstrates organizational culture and values that incorporate positive change management approaches, emphasizes superior customer service, and a positive attitude with a solutions-oriented approach.
Proactively champions a commitment to continuous improvement, innovation, and environmental sustainability.
Oversee the implementation and execution of strategic goals and action plans for the Plant Operations department and services in alignment with the College's overall strategic plan.
Responsible for the preparation and oversight of the Plant Operations budgets and contracts and maximizing the use of allocated resources and/or services. Regularly review with the Business Office and staff working directly with student housing in Student Affairs, room inspections for accurate completion of room condition forms (check-in and check-out) to ensure students are appropriately billed for damages and in a timely manner.
Represents the College to various external entities and outside agencies in projects and other matters relating to Plant Operations by ensuring cross-functional coordination and effective communications with project sponsors, end users, and other stakeholders, and by facilitating key meetings.
Provides oversight for up-to-date tracking, prioritizing, planning and executing of approved deferred maintenance, routine annual and ongoing maintenance and campus renewal projects.
Prepares planning and written budget recommendations for the annual deferred maintenance, preventative and routine maintenance, and master planning initiatives.
Serves as the primary campus contact for federal, state and local regulatory agencies applicable to Plant Operations.
Provides the President, Cabinet members, and/or respective Board of Trustees (“Board”) and their applicable committees with reports regularly, or as requested, to inform them of any changes and progress related to budget, campus construction, health and safety, and/or compliance efforts.
Job Requirements:
Education: Bachelor's degree in facilities management, operations and construction management, or relevant/ related field or equivalent experience.
Experience: At least 7-10 years of progressive management experience leading the operations of a facilities department and a team of service workers. Comprehensive understanding of facilities, construction, project oversight, maintenance, and operations. Experience overseeing the management of operational budgets and work order processes. Experience working in higher education is preferred but not required.
Skills:
Decision-making, planning, organizational, and problem-resolution skills
Strong relationship building and communication skills with both internal and external constituents
Demonstrated ability to manage and develop employees and relationships
Ability to inspire a high level of commitment and performance from employees and influence positive outcomes
Excellent communication skills, including the ability to deliver clear, focused explanations of complex issues for varied audiences
Proven team builder who works inclusively and must be able to demonstrate a commitment to service delivery to all customers and stakeholders within and those associated with the campus community
Ability to interpret documents such as safety rules and regulations, operating and maintenance instructions, and procedures manuals
Ability to draft well written reports and correspondence
Ability to make oral presentations to the Board and their applicable committees as well as College leadership as required
Must have the ability to effectively manage personnel under highly stressful emergency conditions
Benefits:
Medical, dental, and vision options
Health Savings Account and/or Flex Spending Account
Supplemental options: Short-term disability, Hospitalization, Accident, and Critical Illness
Stand-alone EAP program
Life, AD&D, and long-term disability
Retirement 403(b) plan
Tuition remission or exchange programs
Sick and Vacation time
Paid Holidays (15+ each year)
Review of applications will begin immediately and will continue until the position is filled or the search is closed.
Westminster College encourages and gives full consideration to all applicants for admission, financial aid, and employment. The College is committed to creating a diverse environment and is proud to be an equal opportunity employer. The College does not discriminate in access to, treatment of, or employment in, its programs and activities on the basis of race, color, age, religion, sex, gender, sexual orientation, gender identity or expression, national or ethnic origin, citizenship, veteran status, marital status, disability, or genetic information.
Inquiries about compliance with this prohibition should be directed to:
Associate Vice President & Chief HR Officer/Title IX Coordinator
501 Westminster Ave, Washington West, 2nd floor
Fulton, MO 65251
*********************
************
Easy ApplyCentral Operations Manager
Operations director job in Jefferson City, MO
The **Central Operations Manager** is responsible for managing escalations within a specific region. They will act as a subject matter expert and will own resolving problem cars from start to finish. They will drive out of service improvements by solving complex fleet and maintenance issues that the field team is unable to solve quickly. They will be a resource for the field team to escalate to when they have problem vehicles that need a dedicated resource to solve. Additionally, they will proactively seek problem cars and create escalations which will ultimately allow the field team to focus on more tactical solves.
**Wage** : $70,000 annually
This position is remote.
**A Day in the Life:**
The Central Operations Manager will monitor the escalation queue for their assigned region. They will own the process of identifying and resolving bottlenecks for fleet and maintenance related no-rev vehicles by taking on the burden of troubleshooting and resolving the more time consuming escalations from the field fleet and maintenance teams. They will be held accountable for reducing idle days by working the most complex or aged vehicles that are not generating revenue. They will also work closely with maintenance and fleet managers to seek out problem areas proactively and escalate to CO. They will report into the Sr Director of Fleet.
**What You'll Do:**
+ Own Central Ops (CO) Escalation process for assigned region
+ Reduce field workload for complex fleet and maintenance issues
+ Own escalations from start to finish and work to expedite resolution through subject expertise.
+ Call dealerships and establish / take actions on next steps for problem vended vehicles
+ Analyze learnings from CO process to improve workflow and create efficiencies to reduce dwell time
+ Identify bottlenecks which drive high no-rev days and work to remove/resolve
+ Work closely with maintenance and fleet managers to seek out problem areas proactively and escalate to CO
+ Measure vendor performance and hold accountable for SLAs
+ Track and report KPIs related to CO escalation resolution
**What We're Looking For:**
+ 3 years' experience in fleet or maintenance operations
+ Bachelor's in Business Management, Supply Chain, or like field required
+ Moderate proficiency in [Maintenance and fleet operations workflow, Supplier Negotiations, Vendor management]
+ Ability to collaborate with internal and external stakeholders across multiple functions and locations
+ Ability to influence
+ Flexible and adaptable; ability to work effectively in ambiguous situations
+ Excellent verbal and written communication skills
+ Results driven, ability to make decisions and help solve problems
+ Ability to collaborate with a diverse, high-performing, results-oriented, and highly-engaged team.
+ Ability to drive process and organizational change.
+ Ability to motivate teams and keep a positive attitude in a fast-paced environment.
+ Ability to work under minimal supervision with a goal-oriented mindset.
+ Ability to see the big picture and leverage critical thinking and decision-making skills.
+ Excellent organization, time management, delegation, and prioritization skills.
+ Courageous leadership and accountability.
**What You'll Get:**
+ Up to 40% off the base rate of any standard Hertz rental
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Port Operations Manager - Diego Garcia
Operations director job in Jefferson City, MO
This opportunity is contingent on contract award. **Port Operations Manager** + Overseeing all port operations including loading and unloading of cargo, vessel traffic, and storage operations + Ensuring that all operations comply with safety and environmental regulations
+ Managing port personnel, including hiring, training, and performance evaluations
**QUALIFICATIONS**
+ US Citizenship
+ Secret Security Clearance
+ Minimum of 72 months Harbor Operations experience.
This opportunity is located on the island of Diego Garcia.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (********************************* SkbztPuAwwxfs) .
Senior Director of Student Health
Operations director job in Jefferson City, MO
PURPOSE: The Senior Director of Student Health and Well-being is tasked with providing strategic leadership and direction for comprehensive health and wellness services for students. This includes overseeing medical services, mental health counseling, health education, and wellness programs. The Senior Director will ensure that these services are culturally relevant and supportive of the unique needs of students. This role is critical in fostering a healthy campus environment that promotes the physical, mental, and emotional well-being of students.
ESSENTIAL JOB FUNCTIONS:
Hire, onboard, train, evaluate, and supervise departmental staff, including support for student employees.
Provide visionary leadership and strategic direction for the Office of Student Health and Well-being.
Supervise and evaluate health and counseling staff, including hiring, training, and professional development.
Develop and manage departmental budgets, ensuring efficient use of resources.
Oversee the delivery of high-quality medical services, mental health counseling, and health education programs.
Ensure compliance with state, federal regulations, and accreditation standards for health services by implementing policies and procedures that align with the University's mission, vision, and values.
Develop and implement health and wellness programs that address the specific needs of the student population.
Promote a holistic approach to student health and well-being, integrating physical, mental, and emotional health services.
Create initiatives that enhance students' health literacy and empower them to make informed health decisions.
Provide crisis intervention and support for students experiencing health or wellness-related emergencies.
Establish and maintain collaborative relationships with campus partners, including academic departments, student organizations, and community health resources.
Coordinate outreach efforts to engage students in health and wellness programs.
Serve as a resource for faculty and staff on student health and well-being issues.
Develop and implement assessment tools to measure the effectiveness of health and wellness programs, utilizing data to inform decision-making and enhance services, while preparing regular reports on program outcomes and student health trends.
Design and deliver educational workshops, seminars, and campaigns on health and well-being topics, fostering a campus culture that values and supports wellness, and encouraging student involvement in health promotion and peer education programs.
QUALIFICATIONS:
Master's degree in public health, Health Administration, Psychology, State licensure as a Nurse Practitioner/ Physician Assistant, Student Personnel, or related field.
Experience and ability to manage budgets.
3 - 5 years' experience in a college/university setting related to student health and well-being.
Commitment to promoting equity, diversity, and inclusion in health and wellness programs.
Knowledge of relevant state and federal health regulations and accreditation standards.
Knowledge, Skills, Abilities and Personal Characteristics:
Thorough knowledge of student health software, Adobe Suite and proficient in using Microsoft Office suite.
Excellent organizational and time-management skills.
Strong analytical and problem-solving skills.
Must prioritize tasks in a fast-paced environment, develop communication strategies and work with internal and external stakeholders.
Excellent interpersonal, verbal, and written communication skills.
Ability to work within a culturally diverse environment.
Strong attention to detail; ability to perform duties with high accuracy.
A high degree of organization, ability to engage in various tasks simultaneously, and consistently meet deadlines.
Ability to work with and maintain confidential University information.
Ability to adapt to a flexible schedule that includes evening and weekend activities.
PHYSICAL DEMANDS:
Light sedentary office work.
Prolonged periods of sitting at a desk and working on a computer.
Ability to lift up to 25 lbs.
This is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Lincoln University. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.
District Operations Manager
Operations director job in Columbia, MO
About Us
Goodhouse is a hub for home management services eliminating the headache of sourcing, hiring, and managing contracted work. We are a tech-first company prioritizing customer service and quality performance. Our team is made up of a diverse talent pool of tradesmen (and women), tech gurus, and all-around doers. If you aren't afraid to roll up your sleeves and consider yourself a solution-oriented individual, we would love to have you join our team.
Job Description:
We are looking for an experienced and results-driven District Area Manager to oversee and manage the operations of multiple landscaping and lawn care locations across the state of Missouri. The ideal candidate will be responsible for driving business growth, ensuring high-quality service delivery, managing teams, and maintaining strong client relationships. This role requires strong leadership skills, operational expertise, and a passion for delivering exceptional customer service in the landscaping industry.
Key Responsibilities:
Operations Management:
Oversee day-to-day operations of multiple locations within the district, ensuring that all sites meet company standards for quality, safety, and efficiency.
Develop and implement operational strategies to optimize performance, increase profitability, and improve service delivery.
Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed.
Team Leadership and Development:
Lead, mentor, and support a team of site managers and crew leaders, fostering a positive and productive work environment.
Conduct regular performance evaluations, provide feedback, and identify training and development opportunities for team members.
Promote a culture of safety, accountability, and continuous improvement among all employees.
Customer Relations:
Build and maintain strong relationships with clients, addressing their needs and concerns promptly and professionally.
Conduct regular site visits and client meetings to ensure customer satisfaction and identify opportunities for additional services.
Handle escalated customer complaints and resolve issues to ensure a positive client experience.
Business Development:
Identify and pursue new business opportunities within the district, including expanding services to existing clients and acquiring new accounts.
Collaborate with the sales team to develop proposals, conduct presentations, and close sales deals.
Develop and implement marketing strategies to increase brand visibility and attract new customers.
Financial Management:
Manage budgets for each location, monitor expenses, and ensure that financial targets are met.
Review financial reports and make data-driven decisions to improve profitability and operational efficiency.
Approve purchasing and manage inventory to ensure cost-effective use of resources.
Compliance and Quality Control:
Ensure all locations comply with company policies, industry regulations, and local laws, including environmental and safety standards.
Conduct regular inspections of job sites to ensure quality control and adherence to project specifications.
Implement and maintain processes to uphold high standards of service and client satisfaction.
Qualifications:
7+ years of proven experience as a District Manager, Area Manager, or similar role within the landscaping, lawn care, or related service industry.
5+ years of landscaping, lawn care practices, and industry standards.
Excellent leadership, communication, and interpersonal skills with the ability to motivate and manage teams.
Demonstrated ability to manage multiple locations, prioritize tasks, and meet deadlines in a fast-paced environment.
Solid financial acumen with experience managing budgets, analyzing financial reports, and driving profitability.
Strong problem-solving skills and the ability to make data-driven decisions.
Valid driver's license and willingness to travel within the district as needed.
Must be willing and able to travel across the state of Missouri
Working Conditions:
Full-time position with a combination of office work, field visits, and travel within the district.
Competitive salary with performance-based incentives, company vehicle, and opportunities for advancement within the company.
Health insurance, retirement plans, and paid time off as part of the benefits package.
This role is ideal for a strategic and hands-on leader who thrives in a dynamic environment and is passionate about delivering outstanding service. If you are a driven professional with a background in landscaping and lawn care management, we encourage you to apply!
Benefits Offered
Health Coverage: Comprehensive medical, dental, and vision plans.
Savings: Offers a Health Savings Account (HSA)
District Operations Manager
Operations director job in Columbia, MO
We are looking for an experienced and results-driven District Area Manager to oversee and manage the operations of multiple landscaping and lawn care locations across the state of Missouri. The ideal candidate will be responsible for driving business growth, ensuring high-quality service delivery, managing teams, and maintaining strong client relationships. This role requires strong leadership skills, operational expertise, and a passion for delivering exceptional customer service in the landscaping industry.
Key Responsibilities:
Operations Management:
Oversee day-to-day operations of multiple locations within the district, ensuring that all sites meet company standards for quality, safety, and efficiency.
Develop and implement operational strategies to optimize performance, increase profitability, and improve service delivery.
Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed.
Team Leadership and Development:
Lead, mentor, and support a team of site managers and crew leaders, fostering a positive and productive work environment.
Conduct regular performance evaluations, provide feedback, and identify training and development opportunities for team members.
Promote a culture of safety, accountability, and continuous improvement among all employees.
Customer Relations:
Build and maintain strong relationships with clients, addressing their needs and concerns promptly and professionally.
Conduct regular site visits and client meetings to ensure customer satisfaction and identify opportunities for additional services.
Handle escalated customer complaints and resolve issues to ensure a positive client experience.
Business Development:
Identify and pursue new business opportunities within the district, including expanding services to existing clients and acquiring new accounts.
Collaborate with the sales team to develop proposals, conduct presentations, and close sales deals.
Develop and implement marketing strategies to increase brand visibility and attract new customers.
Financial Management:
Manage budgets for each location, monitor expenses, and ensure that financial targets are met.
Review financial reports and make data-driven decisions to improve profitability and operational efficiency.
Approve purchasing and manage inventory to ensure cost-effective use of resources.
Compliance and Quality Control:
Ensure all locations comply with company policies, industry regulations, and local laws, including environmental and safety standards.
Conduct regular inspections of job sites to ensure quality control and adherence to project specifications.
Implement and maintain processes to uphold high standards of service and client satisfaction.
Qualifications:
7+ years of proven experience as a District Manager, Area Manager, or similar role within the landscaping, lawn care, or related service industry.
5+ years of landscaping, lawn care practices, and industry standards.
Excellent leadership, communication, and interpersonal skills with the ability to motivate and manage teams.
Demonstrated ability to manage multiple locations, prioritize tasks, and meet deadlines in a fast-paced environment.
Solid financial acumen with experience managing budgets, analyzing financial reports, and driving profitability.
Strong problem-solving skills and the ability to make data-driven decisions.
Valid driver's license and willingness to travel within the district as needed.
Must be willing and able to travel across the state of Missouri
Working Conditions:
Full-time position with a combination of office work, field visits, and travel within the district.
Competitive salary with performance-based incentives, company vehicle, and opportunities for advancement within the company.
Health insurance, retirement plans, and paid time off as part of the benefits package.
This role is ideal for a strategic and hands-on leader who thrives in a dynamic environment and is passionate about delivering outstanding service. If you are a driven professional with a background in landscaping and lawn care management, we encourage you to apply!
Auto-ApplyExecutive Director, Medical Affairs Strategy Excellence & Operations
Operations director job in Jefferson City, MO
As a senior leader within Medical Affairs, the Executive Director will serve as a strategic thought partner and Chief of Staff to the Vice President of Medical Affairs, providing high-level guidance and operational leadership across the organization. Leveraging a deep understanding of industry trends and internal priorities, this individual will shape the development of best-in-class medical excellence capabilities aligned with Otsuka's vision, direction, and growth strategy.
The Executive Director, Medical Affairs Strategy, Excellence & Operations will lead five critical teams: Strategic Planning, Business Solutions & Analytics, Vendor & Contracts Management, Governance & Procedures, and Global Medical Evidence Operations ensuring alignment with enterprise goals and medical excellence priorities. This role will champion operational rigor, foster strategic integration, and drive high-quality insights to support decision-making across the organization.
Serving as a key liaison across the Global, US, and Commercial ecosystem, the Executive Director will play a pivotal role in advancing scientific and medical initiatives. Through thoughtful leadership and collaboration, this individual will shape and execute the global medical affairs strategy, optimize operational frameworks, and enable data-driven innovation across therapeutic areas.
****
**Key Responsibilities Include:**
**Strategic Leadership and Execution**
+ Serve as Chief of Staff to the VP of Medical Affairs, driving strategic alignment and operational integration across the Global Medical Affairs organization.
+ Sets the overall direction of Medical Excellence & Operations (MEO); make critical decisions that have impact across Global Medical Affairs therapeutic areas (TAs) and functions
+ Leads the development, refinement, and execution of Medical Affairs strategies and objectives in alignment with corporate goals.
+ Coordinates cross-functional planning, meeting cadences, budget oversight, and communication on behalf of Medical Affairs leadership.
+ Collaborates with cross-functional teams to align medical affairs activities with commercial and clinical development strategies
+ Leads Medical Excellence for Med Affairs Strategy to ensure consistent best practices across programs and drive consistent methods of strategic and tactical planning and execution.
**Operational Excellence and Team Management**
+ Lead and manage core operational pillars within Medical Affairs Excellence & Operations Team, including:
+ Global Asset Strategic Planning
+ Business Solutions and Analytics
+ Vendor and Contracts management
+ Global Medical Evidence Operations
+ Governance and Procedures
+ Establish and implement systems, SOPs, and governance frameworks to ensure excellence, compliance, and efficiency in Medical Affairs processes (e.g., IME, ISTs, EAPs, publications, congresses)
+ Provide and maintain the technological infrastructure, business tools, and data analytics, including the medical information contact center, to enable Global Medical Affairs teams to operate efficiently
+ Oversee the department's budget, resource allocation, and vendor contracting processes (including key TA level vendors)
+ Will ensure assignment of Med Excellence activities/projects to Otsuka priorities
+ Congress Strategy/prioritization, ensure aggregation of congress plans (including meetings) and awareness cross functionally
+ Develop and maintain calendar of important TA meetings across programs, including congresses and internal offsite meetings (US and Global) to ensure no conflicts and adequate resourcing; will work with Administrative leads to ensure meetings are added to calendars
+ Develops and manages large teams driving a high-performance culture; understands the required skillset (s) needed within the medical excellence function to deliver best results
+ Builds relationships with key internal and external stakeholders, including industry partners
**Performance Monitoring and Reporting**
+ Establish and track key performance indicators (KPIs) to measure Medical Affairs impact and execution
+ Deliver monthly and quarterly updates to Global Medical Affairs leadership and contribute to board-level reporting, as needed
+ Keeps abreast external environment-relevant trends and incorporates insights and best practices to inform functional decisions
+ Responsible for ensuring timelines and process for cross-brand initiatives, such as annual medical strategy planning, 3-year roadmaps, SMART goals
**Qualifications**
**Education and Experience:**
+ Doctorate Degree (MD (Medical Doctor), PharmD, PhD) or equivalent preferred
+ Minimum of 15 years' experience in the pharmaceutical or biotechnology setting within medical affairs strategy
+ Sr Director level medical affairs strategy experience for a minimum of 5 yrs. and experience in Medical Excellence & operations
**Skills and Competencies:**
+ Demonstrated ability to lead and inspire high-performing teams
+ Strong strategic, operational, and leadership capabilities within a biotech or pharmaceutical setting
+ Expertise in navigating regulatory frameworks and ensuring compliance within medical affairs function
+ Excellent communication and interpersonal skills, with the ability to influence cross-functional teams
+ Strong analytical and problem-solving skills to address complex challenges within medical affairs
+ Ability to lead a team and influence organizational level decisions
+ Experience in collaborating with Medical Affairs vendors that can provide medical excellence related support
+ Strategic thinking acumen and record of accomplishment for operational excellence
+ Ability to rapidly pivot based on evolving corporate strategy and direction
+ Proficiency in pharma code and all guidelines concerning medical affairs activities
+ Excellent presentation skills and ability to communicate complex scientific information
+ Motivated, disciplined, pro-active individual capable of effectively managing timelines
**Other Requirements:**
+ Ability to travel globally up to 25% for congresses, advisory board meetings, Governance meetings as business needs require
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $245,454.00 - Maximum $381,110.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Director for International Recruitment
Operations director job in Fulton, MO
At Westminster College, we believe in immersive and enriching experiences that inspire creative thinking and problem solving. We believe in creating opportunities for several different paths to success over a lifetime and the potential to make an impact from wherever you are. For our students, we do this by providing real-world, hands-on learning opportunities, small class sizes, and talented professors dedicated to the individual. Our employees often remark that our tight-knit community creates an atmosphere fostering campus involvement that adapts to all interests. As a result, Westminster continues to be recognized for its excellence in higher education as one of the best small liberal arts colleges in the Midwest.
This position reports to the Vice President for Enrollment Management and Student Services and plays a critical role in advancing the College's international enrollment strategy. This strong candidate will lead efforts to attract, enroll, and retain international students through innovative recruitment initiatives, compliance management, and relationship-building. This position requires a dynamic, results-oriented professional with exceptional interpersonal, organizational, and communication skills. The individual will serve as a key liaison between the College and international stakeholders-including prospective students, families, counselors, alumni, and global partners-to strengthen pipelines and enhance the institution's global presence. Additionally, the role involves contributing to strategic planning, policy development, and cross-campus initiatives that support diversity and internationalization goals.
Requirements
Essential Functions:
The statements below are intended to describe the principal duties of the person or persons assigned to this job. They are not intended to be an exhaustive list of all job duties and responsibilities.
Strategic Leadership & Planning
Develop and execute comprehensive international recruitment strategies aligned with institutional enrollment goals.
Create multi-year strategic enrollment and marketing plans to increase international applications, yield, and retention.
Work with Vice President to analyze global market trends and adjust recruitment tactics to remain competitive and responsive to changing demographics.
Recruitment & Relationship Management
Build and maintain strong relationships with prospective students, families, recruitment agents, and international partners.
Represent the College at international fairs, virtual events, and partner meetings to promote programs and opportunities.
Collaborate with alumni and current students to leverage networks for recruitment and engagement.
Compliance & Immigration Support
Partner with the Primary Designated School Official (PDSO) and SEVIS representative to ensure full compliance with federal regulations for F-1 and J-1 visa holders.
Oversee timely and accurate processing of immigration documents and reporting requirements.
Serve as a resource for international students regarding visa processes, travel, and regulatory updates.
Data Analysis & Continuous Improvement
Monitor recruitment strategies through data-driven analysis and adjust plans based on performance metrics.
Prepare regular reports on international enrollment trends, conversion rates, and market performance for leadership review.
Collaboration & Campus Engagement
Contribute as an active member of the VP's leadership team, participating in strategic planning and policy development.
Work closely with academic departments, student services, and marketing teams to ensure a seamless experience for international students.
Develop shared systems to track projects, deadlines, and staff responsibilities for efficient workflow management.
Job Requirements:
Education: Bachelor's degree required.
Experience: Experience in college admissions, sales or related position is preferable but not required. Must have a valid driver's license, good driving record, and provide own vehicle.
Skills: Excellent written and verbal communication skills and marketing skills required; must be enthusiastic, self-motivated and self-disciplined, organized, flexible and creative; attentive to details; must be computer proficient and possess exceptional telemarketing skills.
Review of applications will begin immediately and will continue until the position is filled or the search is closed.
Westminster College encourages and gives full consideration to all applicants for admission, financial aid, and employment. The College does not discriminate in access to, treatment of, or employment in, its programs and activities on the basis of race, color, age, religion, sex, gender, sexual orientation, gender identity or expression, national or ethnic origin, citizenship, veteran status, marital status, disability, or genetic information.
Inquiries about compliance with this prohibition should be directed to:
Associate Vice President & Chief HR Officer/Title IX Coordinator
501 Westminster Ave, Washington West, 2nd floor
Fulton, MO 65251
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Easy ApplyAssistant Manager, Coal Yard Operations
Operations director job in Clifton Hill, MO
At Associated Electric Cooperative, we're committed to providing reliable energy to the communities we serve with passion and precision. We're a tight-knit team dedicated to keeping the lights on and the energy flowing smoothly across our expansive network!
From technical to operational to professional disciplines, our team brings a wide variety of skills, talents, and expertise to the table. We believe in both dedicating ourselves to excellence and investing in your growth.
Are you ready to dig into the next phase of your career? Associated Electric is seeking a high-performing leader to help manage and improve one of the most critical support systems in our generation fleet: the coal yard.
As the Assistant Manager, Coal Yard Operations, you'll help ensure the safe, efficient, and continuous flow of fuel to our generating units. From leading people and maintaining equipment to improving reliability and supporting environmental compliance, this is a role where operational excellence and leadership go hand-in-hand. If you're passionate about leading teams, solving problems, and making systems run better-you'll thrive in this role.
What you'll do:
Promote and model a safety-first culture, ensuring compliance with OSHA, plant safety protocols, and environmental standards.
Lead and develop union and non-union staff to maintain 24/7 coal yard operations, including scheduling, coaching, and performance evaluation.
Oversee coal deliveries, storage, and conveyor operations to ensure a consistent and reliable fuel supply.
Direct preventive maintenance efforts and daily scheduling to optimize equipment performance and reduce downtime.
Collaborate with plant departments and support continuous improvement projects that enhance coal handling efficiency and reliability.
What you'll need:
High school diploma or GED.
5+ years of coal yard or equivalent industrial experience, with at least 3 years in a leadership role.
Knowledge of coal yard operations, conveyor systems, heavy equipment, and Powder River Basin coal is preferred.
Proficiency in Microsoft Office and CMMS tools; ability to learn AECI-specific systems.
Strong communication skills and proven ability to lead, train, and evaluate employees.
Ready to lead with purpose? Apply today and help power what matters.
What Associated provides:
We are committed to rewarding talent with top pay. Your efforts will be recognized with a total compensation package that reflects your experience and contributions.
Plan for your future with confidence! We offer a robust 401(k) program with a generous employer match to help you build the financial future you deserve.
We know how important work-life integration is. Recharge with PTO and enjoy paid holidays, ensuring you have time to unwind and pursue your passions outside of work.
Your health matters to us! Stay covered beginning on your first day of employment with our premier healthcare plan that includes medical, dental, and vision coverage for you and your family.
At Associated Electric Cooperative, all of our 700+ employees across MO/AR/OK territory play a crucial role in powering our mission! Whether you're an experienced professional or just starting your career, you'll find endless opportunities for career development here. Join us in an environment where your contribution is valued, and your career can thrive as we work together to keep the lights on!
Ready to Energize your career? Visit our website at ******************** to learn more about Associated and apply for a position.
Equal Opportunity Statement:
AECI is fully committed to the concept and practice of equal opportunity in all aspects of employment. Please reference the contact information below if you require assistance in filling out an application. Individuals with disabilities should request reasonable accommodations in accordance with the Americans with Disabilities Act prior to an appointment.
An equal opportunity employer and provider/disability/veteran.
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