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Operations director jobs in Santa Fe, NM

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  • Operations Manager (CDL)

    All Aboard America 4.2company rating

    Operations director job in Santa Fe, NM

    We're seeking an Operations Manager to oversee operations at our locations in Santa Fe and Rio Rancho, New Mexico. The Operations Manager is the leader of the Operations Department and is responsible for the overall execution of services in New Mexico. Responsibilities include: Operator and vehicle management and scheduling, and customer service management. This position offices in Santa Fe and travels to Rio Rancho 2-4 times a month. Operations Managers must have flexibility to occasionally work early mornings or late nights as needed. What's offered: Competitive compensation package including bonuses ($60,000+ DOE) Weekends off - Monday-Friday schedule Home daily - no over the road Paid time off - start accruing on day 1 Extensive customizable benefits package - medical, dental, vision, short-term & long-term disability, accident, critical illness, and legal plans 401k retirement plan - 4% match, vested immediately Employer paid Life & AD&D insurance Free comprehensive employee assistance plan Pet insurance Qualifications: Commercial Driver's License with passenger endorsement required. 3+ years fleet dispatch experience preferred. 3+ years Motorcoach Operator experience preferred. 5+ years Operations Management experience preferred. Demonstrated knowledge of Federal Motor Carrier Safety Administration (FMCSA) and state/local Department of Transportation rules/regulations preferred. Commercial Driver's License with passenger endorsement required. Excellent/professional written and oral communication skills required. Strong computer skills with working knowledge of Microsoft Suite required. Ability to pass pre-employment controlled substance test and criminal background check. Job Responsibilities: Represents the All Aboard America brand in a positive manner to all individuals; is an advocate for the Company. Communicates clearly and professionally with all Team Members, passengers, group leaders, law enforcement personnel and other persons while acting in the course/scope of their employment. Plans, assigns, and directs Motorcoach Operator schedules, tasks, and workloads. Ensures successful/efficient operation/execution of all routes to/from all camps as required by the customer/contract. Collaborates and communicates with the Location Manager to ensure driver gaps, late pickups, late departures, and other incidents are relayed to all parties. Manages/maintains department staffing levels; collaborates with the Location Manager and the Human Resources Department to fill open positions. Defines performance metrics and appraises staff by means of informal meetings and formal reviews. Investigates all client concerns, complaints, and service level agreement issues. Acknowledges client accolades and compliments, and reward drivers for exemplary service. Ensures subordinates follow federal, state, local, and Company laws, regulations, policies and procedures. Researches offenses and infractions, counsel corrective action and/or discipline utilizing the Company Progressive Discipline Procedure; monitors improvement, and advises terminations to Human Resources if appropriate. Responds to Team Member incidents, accidents, and injuries with remote and onsite support. Completes post-incident/accident/injury reporting and reviews with subordinates. Collaborates with safety/training to ensure all training goals/objectives are met. Monitors the Samsara safety dashboard daily, addressing all events. Collaborates with the Director of Safety to address/resolve vehicle crashes. Complies with all applicable government regulations, policies, and standards as well as all Company policies, procedures, and safety rules in all business activities. Contributes alongside other supervisors, managers and staff to formulate goals and objectives. Provides process/procedure improvement recommendations to the Leadership Team. Fulfills the role of a Motorcoach Operator as needed. Apply online at jobs.allaboardamerica.com About Us At All Aboard America our family of employees is dedicated to our valued customers, providing a travel experience that will exceed accepted standards through safety, value and trust. We are a diverse company offering contract services, regular route services and charter services serving New Mexico, West Texas, and Arizona. Our philosophy is that a good reputation and a good business is built on good people. We pride ourselves in our industry-leading reputation that we have developed over the years, because of our high expectations and standards of integrity and quality of service. We believe in offering competitively priced services that meet the needs of our customers and offer a fair rate of return to the corporation. At All Aboard America, we value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Similarly, All Aboard America will not tolerate discrimination or harassment based on any of these characteristics. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to improve on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action. Our culture attracts top talent with shared values and forms the foundation for a great place to work!
    $60k yearly 2d ago
  • Senior Director, Strategy & Analysis, Contract Operations

    Otsuka America Pharmaceutical Inc. 4.9company rating

    Operations director job in Santa Fe, NM

    The Senior Director, Strategy & Analysis; Contract Operations works cross-functionally to develop and execute pricing strategies for pipeline and in-market products and manages contract operations to optimize revenue, market share, and support patient access. Leads and conducts pricing analysis of current and proposed governmental policies with respect to impact on pipeline and in-market portfolio products. In addition, this role is responsible for implementing and evolving contract operations to support the company's market access strategy. Leads an operations team and third-party vendor in executing rebate invoice validation and payment, Gross to Net (GTN) forecasting, and government price reporting. Leads team to accomplish business objectives while ensuring compliance with all relevant policies and procedures. **Strategy & Analysis:** Supports development of market access strategies for in-market and pipeline products. Works cross-functionally to develop pricing and associated contracting strategies for pipeline and in-market products. Partners with Insights & Analytics team to assess impact of payer access controls and price on in-market and pipeline products. Works closely with Government Affairs to model/assess policy scenarios and evaluate the financial impact to Otsuka for both in-market and pipeline products. **Contract Operations:** Implements and evolves contract operations to support the company's market access strategy. Oversees rebate invoice processing including validation to prevent revenue leakage and payment processes. Includes oversight of third-party vendor supporting the process. Oversees Government Pricing operations including the third-party vendor to ensure all calculations and processes are performed according to approved policy and procedures. This includes ensuring accurate reporting and timely internal communications to ensure alignment. Ensures all deadlines are met and delivers effective overall operations. Oversees the process and third-party vendor for State Price Transparency Reporting. This includes establishing a process for monitoring state requirements, proactively identifying Otsuka's requirements, and leading the development of reports through the approval and submission process, informing leadership of relevant changes with recommendations regarding Otsuka's actions. Ensures accurate and timely report submissions and maintenance of historical records. Leads review of Government Pricing policy, SOP's and SOX compliance documents on an on-going basis and updates as necessary. Oversees GTN forecasting in support of budget and forecast processes as well as assessments of strategic scenarios to determine impact on GTN; recommends optimal GTN approach. Establishes KPIs to assess efficiency and impact of operations. **People Management:** Leads a team to achieve agreed to goals, while ensuring compliance with regulations and policies. Develops and improves team skill sets through formalized training as well as through formal and informal feedback; ensures team is receiving continuing education in customer and market knowledge. Supports team members in career development and establishes a succession plan. **Ethics and Compliance:** · Ensures compliance with all applicable policies and ensures those around him/her do the same. **Qualifications** **Skills and Experience:** + A minimum of 10+ years of pharmaceutical industry, Market Access, or payer experience + Thorough understanding and knowledge of US healthcare economics and the drivers of pharmaceutical demand, including pricing and reimbursement + Deep understanding of US pharmaceutical value chain and its business processes + Extensive experience in healthcare contracting and in-depth understanding of GPO/PBM/National and Regional Health Plan business models, Medicare Part D, Medicare Part B, 340B, and the changing market landscape + In-depth knowledge of patient access, launch excellence, marketing and business processes + Strong government pricing knowledge and experience + Strong financial acumen, forecasting, and modeling abilities + Proven ability to navigate complex customer contract negotiations + Ability to drive cross-functional collaboration and strategic alignment across multiple teams + Excellent communication and executive presentation skills + Demonstrated ability to create solutions for complex processes and procedures + Inspirational leadership ability including a high level of self-awareness and curiosity as well as a focus on empowering others + Demonstrates high degree of emotional intelligence, adaptability, and creativity in solution-oriented ideation - results-oriented, fails fast to learn faster, and embodies an agile, growth mindset + Proficient in Microsoft Office, particularly Excel and PowerPoint **Education:** Bachelor's degree or equivalent education/degree required, MBA or equivalent preferred **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $205,368.00 - Maximum $307,050.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
    $205.4k yearly 14d ago
  • Manager Food Operations I

    The Walt Disney Company 4.6company rating

    Operations director job in Santa Fe, NM

    Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today. **Responsibilities :** + Manage all Galley staff and oversee operation of all galleys and food outlets + Coordination of all food offering including group offerings and special requests + Oversee proper preparation of special dietary meals and food allergies for Guests and Crew + Monitor all Culinary standards, inventory and cost control + Complete random food and menu audits + Maintains close relationship with shore side F&B management team + Ensure Disney Cruise Line and USPH Sanitation requirements are met in all galleys and food store rooms + Responsible for setting Departmental goals + Maintain Operating Guidelines and OJT material for areas of responsibility and revise as necessary + Ensure facilities and equipment are maintained and in good working order + Inventory control (par levels turnover and replenishment) + Monitoring/Implementation of garbage separation and disposal procedures + Monitor handling, maintenance, and reordering of operating equipment + See that hazardous materials are used and stored properly in operations under their control, including regular inventory and availability of MSDS + Facilitate department meetings + Provide leadership for all direct reports; Responsibilities include, but are not limited to: + Managing personnel files + Review and approve all renewal contracts before distribution + Conducting performance reviews, including discipline as needed + Ensuring Project Onboard compliance + Monitoring STAR, while making necessary corrections + Onboard training, new hire and ongoing + Succession planning + Crew recognition and communication **Basic Qualifications :** + Minimum five years experience in high volume galley/F&B operation + Certified Executive Chef or equivalent degree in Culinary Arts + College education or equivalent industry experience preferred + Ship experience preferred + Excellent working knowledge of food and beverage products, services, and equipment + Demonstrated ability to calculate cost potentials/projections and understands the impact on budget + Technical and functional understanding of the ship based food and beverage operation + Excellent verbal and written communication skills + Strong interpersonal communication skills + Proficient in Microsoft Office and Outlook **Additional Information :** This is a **SHIPBOARD** role. You must: + Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel + Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan + Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control + If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations Your Responsibilities: + Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this) + Complete a pre-employment medical + Obtain a criminal background check + Bring approved work shoes ** _Disney Cruise Line_ is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination. **Job ID:** 1250075BR **Location:** United States **Job Posting Company:** "Disney Cruise Line" The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
    $73k-125k yearly est. 12d ago
  • Director, Consult Partner - Digital Workplace Services / Financial Industry

    Kyndryl

    Operations director job in Santa Fe, NM

    **Who We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. **The Role** Kyndryl Consult is the fastest growing business within the organization and instrumental to the company's strategic growth objectives. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer Eco-system. This role is focused on delivering digital modernization through Digital Workplace Services (DWS), helping Kyndryl's Banking and Financial Services clientele enhance their internal employee experience, workforce agility, collaboration, and overall digital experience. As a Consult Partner, you will have a pivotal role in driving profitable growth, leveraging our comprehensive capabilities to build strong client relationships, and leading your team to success. This role demands a strong presence, industry expertise, and the ability to cultivate relationships with CXO-level clients. Your leadership will be critical in fostering talent development and innovation within the organization. This role will also be leading the overall client engagement and delivering high quality client work alongside senior client stakeholders. Working in a transaction environment which may be pre or post deal, planning post deal implementation, and ultimately supporting execution. Partners will be focused on financial impact, utilization and contribution, client impact and leadership. **Contribute to Profitable Growth:** + Drive significant financial outcomes through signings and revenue targets + Ensure sustained growth and profitability, managing margin expectations and backlog growth + Support the identification, pursuit and conversion of a pipeline of business development opportunities + Undertake scoping and fee negotiation on engagements, while enduring profitability and understanding and containing risk + Apply consultative judgment to accurately scope work, negotiate fees, and draft Statements of Work (SOWs) that align with client needs and enable rapid delivery. + Leverage a proven track record of consulting and selling digital workplace services, managing large client portfolios and driving revenue growth. **Client Engagement:** + Consult, advise, and deliver technology-centric DWS consulting engagements with new and existing Kyndryl clientele, focusing on enhancing client HR, IT service management, collaboration, contact center, and employee experience functions across the enterprise. + Build and maintain deep relationships with client CXOs, becoming the 'go-to' trusted advisor to senior executives and opening doors with existing relationships to accelerate sales cycles. + Lead C-level client interactions and consulting initiatives, deliverables, and outputs of deal engagements, demonstrating credibility and expertise. + Demonstrate a deep understanding of discovery, design, and deployment processes to guide clients through digital workplace transformations. + Anticipate and articulate future challenges in digital workplace services, including those driven by Copilot, agentic AI, and evolving office models, to position Kyndryl as a strategic partner. + Bring consulting experience-preferably in the Banking and Financial Services space-to tailor engagements that resonate with industry-specific needs and priorities. + Enhance client satisfaction, as measured by Net Promoter Score (NPS) and new relationship development; secure client references. **Operational Excellence:** + Achieve individual and team utilization targets + Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction **Leadership, Management, People:** + Lead by example; Fostering a culture of continuous personal and professional development and challenging our people to be curious and innovative and supportive for each other. At the same time ensuring that all outcomes are commercially focused, value adding and effectively executed **Strategic Contribution:** + Drive Kyndryl's delivery capability with new and existing clients by leading DWS-focused transformation programs, services and implementations centered on Collaboration, Virtualization, Contact Center, Employee Experience, and related DWS offerings. + Utilize industry and technology expertise to shape and drive the company's strategic initiatives. + Align with Kyndryl's strategic vision and contribute to its execution. + Drive external eminence and innovation, establishing a strong personal and organizational brand in the industry. + Proactively develop thought leadership and intellectual capital Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. **Who You Are** Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. **Required Skills and Experience** + Candidates with consultative expertise to articulate Digital Workplace challenges and advise on strategies addressing trends like Copilot, Agentic AI, and the future of work are strongly encouraged to apply + Experience in discovery, design, and deployment of Digital Workplace solutions using technologies including, but not limited to Microsoft M365, Intune, AVD, Copilot, Viva, ServiceNow ITSM, Amazon Connect, and Google Suite strongly preferred. + Extensive experience in client engagement and relationship management at the CXO level + Demonstrable ability to build and commercialize relationships with senior executives + Proven track record of leading and executing complex projects with multi-disciplinary teams in a consulting, corporate or public sector environment + Expertise in mergers and acquisitions (M&A) integration within the Digital Workplace context would be a plus + Effective financial acumen with experience in driving revenue growth and managing margins + Experience of managing or supporting high-value business development activities with senior stakeholders + Sound personal brand and eminence in the Banking and Financial services industry preferred + Demonstrated ability to innovate and drive change **The compensation range for the position in the U.S. is $159,240 to $286,560 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations:** **California: $175,080 to $343,920** **Colorado: $159,240 to $286,560** **New York City: $191,040 to $343,920** **Washington: $175,080 to $315,240** **Washington DC: $175,080 to $315,240** **This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis.** **Being You** Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. **What You Can Expect** With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. **Get Referred!** If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address. Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
    $191k-343.9k yearly 60d+ ago
  • Director, Finance and Operations

    State of New Mexico

    Operations director job in Santa Fe, NM

    Why does the job exist? Reporting to the Secretary of Education, the Director for Finance and Operations focuses on leadership and oversight of the Administrative Services Division, (ASD), Operations Division, and the Capital Outlay and Transportation Division and providing support to the Secretary, as needed, as a member of the PED Executive Cabinet and Executive Leadership Team. This role will be instrumental in working to ensure high quality processes, execution of financial, operational, and administrative functions needed for effective function of the PED as well as effective services provided to school districts and charter schools. Further, this role in its supervisory capacity will support capacity-building internally, building a technically strong and fiscally sound agency.
    $67k-111k yearly est. 59d ago
  • Port Operations Manager - Diego Garcia

    Amentum

    Operations director job in Santa Fe, NM

    This opportunity is contingent on contract award. **Port Operations Manager** + Overseeing all port operations including loading and unloading of cargo, vessel traffic, and storage operations + Ensuring that all operations comply with safety and environmental regulations + Managing port personnel, including hiring, training, and performance evaluations **QUALIFICATIONS** + US Citizenship + Secret Security Clearance + Minimum of 72 months Harbor Operations experience. This opportunity is located on the island of Diego Garcia. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (********************************* SkbztPuAwwxfs) .
    $46k-78k yearly est. 60d+ ago
  • Central Operations Manager

    The Hertz Corporation 4.3company rating

    Operations director job in Santa Fe, NM

    The **Central Operations Manager** is responsible for managing escalations within a specific region. They will act as a subject matter expert and will own resolving problem cars from start to finish. They will drive out of service improvements by solving complex fleet and maintenance issues that the field team is unable to solve quickly. They will be a resource for the field team to escalate to when they have problem vehicles that need a dedicated resource to solve. Additionally, they will proactively seek problem cars and create escalations which will ultimately allow the field team to focus on more tactical solves. **Wage** : $70,000 annually This position is remote. **A Day in the Life:** The Central Operations Manager will monitor the escalation queue for their assigned region. They will own the process of identifying and resolving bottlenecks for fleet and maintenance related no-rev vehicles by taking on the burden of troubleshooting and resolving the more time consuming escalations from the field fleet and maintenance teams. They will be held accountable for reducing idle days by working the most complex or aged vehicles that are not generating revenue. They will also work closely with maintenance and fleet managers to seek out problem areas proactively and escalate to CO. They will report into the Sr Director of Fleet. **What You'll Do:** + Own Central Ops (CO) Escalation process for assigned region + Reduce field workload for complex fleet and maintenance issues + Own escalations from start to finish and work to expedite resolution through subject expertise. + Call dealerships and establish / take actions on next steps for problem vended vehicles + Analyze learnings from CO process to improve workflow and create efficiencies to reduce dwell time + Identify bottlenecks which drive high no-rev days and work to remove/resolve + Work closely with maintenance and fleet managers to seek out problem areas proactively and escalate to CO + Measure vendor performance and hold accountable for SLAs + Track and report KPIs related to CO escalation resolution **What We're Looking For:** + 3 years' experience in fleet or maintenance operations + Bachelor's in Business Management, Supply Chain, or like field required + Moderate proficiency in [Maintenance and fleet operations workflow, Supplier Negotiations, Vendor management] + Ability to collaborate with internal and external stakeholders across multiple functions and locations + Ability to influence + Flexible and adaptable; ability to work effectively in ambiguous situations + Excellent verbal and written communication skills + Results driven, ability to make decisions and help solve problems + Ability to collaborate with a diverse, high-performing, results-oriented, and highly-engaged team. + Ability to drive process and organizational change. + Ability to motivate teams and keep a positive attitude in a fast-paced environment. + Ability to work under minimal supervision with a goal-oriented mindset. + Ability to see the big picture and leverage critical thinking and decision-making skills. + Excellent organization, time management, delegation, and prioritization skills. + Courageous leadership and accountability. **What You'll Get:** + Up to 40% off the base rate of any standard Hertz rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $70k yearly 36d ago
  • Senior Director, Business Growth & Process Excellence

    Vontier

    Operations director job in Santa Fe, NM

    We are seeking a dynamic leader to drive enterprise growth by developing strategic capabilities, scalable tools, and fostering cross-functional collaboration. This role is critical in supporting the achievement of $3.4 billion in revenue by 2027, targeting double-digit growth. The successful candidate will own and enhance the growth toolkit to align with the company's shift towards SaaS and recurring revenue models, develop enterprise-level sales enablement tools, and lead persona identification to tailor sales strategies across the enterprise. A significant experience will be in the creation and improvement of Enterprise's tools around Product development lifecycles. This position also serves as a rotational or pathway role toward GM/President, offering significant leadership growth opportunities. **Responsibilities:** + Purpose: Drive enterprise growth through strategic capabilities, scalable tools, and cross-functional collaboration. + Success Measurement: Support delivery of $3.4B of revenue in 2027, double digit growth + Key Responsibilities: + Own and enhance growth toolkit, including ensuring the toolkit supports the business shift to SaaS/Reoccurring Revenue. + Develop sales enablement tools including enterprise-level sales capability. Leveraging and enhancing existing tools and developing new ones. + Develop persona identification, consistent across the enterprise and tailoring sales strategies to meet their needs. + Lead enterprise sales and SaaS strategy. + Strengthen cross-BU key account management, including developing standardized work processes and coordination across multiple geographies and customer segments. + Build and develop a funnel of force multipliers. **Qualifications:** + Bachelor's degree in Business or related field. MBA preferred. + 5-7 years' experience in Commercial Roles with deep understanding of customer and product management lifecycle + Prior experience owning a P&L at least $50M + Proven experience interacting with C-Suite Executives + Exceptional at leading and effecting change through influence; adept at change management + Strong attention to detail and exceptional organizational skills Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days, 13 paid holidays (including 3 floating holidays) per year and paid sick leave.* **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law. \#LI-SH3 **WHO IS VONTIER** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** . **At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.** Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. **Together, let's enable the way the world move** **s!** The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: ***************************************************************** Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call ************** or e-mail applyassistance@vontier.com to request accommodation.
    $109k-159k yearly est. 15d ago
  • Operations Manager, HCA

    Datavant

    Operations director job in Santa Fe, NM

    Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. This position serves as a key role on the leadership team and assists in establishing and delivering on the global organizational strategic plans for the partnership with clients. This position provides direction, leadership and management of staffing/direct reports. This position is responsible for planning, leading, organizing and executing operations in order to provide for quality customer services and high customer satisfaction, financial profitability, and a trained and satisfied workforce. **You will:** + Leadership Responsibilities + Oversee regional staff and day-to-day operations of identified locations and work to standardize operations with all cross functional teams and departments, internal and external to Datavant. + Escalates customer issues/concerns/problems in a pro-active and timely manner + Demonstrates a solid understanding of the meaningful financial metrics driving the Company business including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards and utilizes this information to manage his/her operations + Will have a comprehensive understanding of workflow and how to optimally use Company technology at all assigned field locations. + Will have a comprehensive understanding of all new product lines and will be responsible for ensuring that staff are trained on all new products + Recruits and hires competent, qualified staff commensurate with defined job responsibilities. + Ensures that staff is oriented, timely trained and the competence of staff is assessed annually + Support a service operations environment that focuses on customer satisfaction through service delivery excellence and Quality Improvement processes. + Ensure that deadlines are met and respond to emails, phone messages, and other requests for information timely. + Administers payroll bi-weekly. + Conducts accurate, meaningful & timely performance management reviews and appraisals with progressive disciplinary actions carried out all fairly and consistently, according to policies, procedures and laws/regulations. + Troubleshoot equipment issues enlisting Help Desk to resolve all escalated matters. + Adheres to Code of Conduct policy + Confidentiality + Responsible for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records. + Customer Service Skills + Meet with Directors, Administrators, or COO's to discuss service issues/opportunities and resolve complaints timely + Provide quality service to ensure 100% member retention; Quarterly Member consults with facility/site management. + Customer Retention and Satisfaction. + Organize and conduct Monthly and Quarterly Business Reviews with customer per region. + Ensure monthly staff meetings, daily huddles are maintained per site. + Responsible to assist Director of Operations with day to day responsibilities as assigned. + Performs all other duties as assigned. **What you will bring to the table:** + A High School Diploma or GED, + Must be 18 years of age or older + Must have valid driver's license + Driving record and Proof of Insurance that is acceptable per company's driver policy + Demonstrated ability to lead people and achieve defined results + Exceptional organizational and multi-tasking skills to manage competing priorities + Proven track record for problem analysis and resolution at both a strategic and functional + level + Excellent written, oral and interpersonal communication skills + Ability to Telecommute per HR requirements + Proficient skillset with Microsoft Office suite and ability to learn new technology software + platforms + Ability to travel as needed/ required for the position **Bonus points if:** + Four-year degree in business or related field + RHIT or RHIA certification + 2 years of ROI or Operational Management experience in related field + Knowledge of ROI and HIM Services + Typing skills (50 wpm) We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is: $57,000-$60,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
    $57k-60k yearly 3d ago
  • Director of Nursing This position will cover all three Regions and may be based out of one of our hub clinics

    El Centro Family Health 4.1company rating

    Operations director job in Espanola, NM

    As a Federally Qualified Health Center, 501c3, our mission is to provide affordable, accessible, quality health care to the people of Northern New Mexico. We strive to improve the quality of life by bringing primary health care and basic health education to the people of Northern New Mexico through a system of clinics and cooperative programs. El Centro offers vital health services in a caring and supportive environment. El Centro Family Health is seeking a full-time Director of Nursing, dedicated to serving the needs of our community. An ideal candidate should possess the following qualities: Strong interpersonal communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Attention to detail. Willing to travel to outlying clinics as needed. Excellent communication skills. Knowledge and fluent skill of Microsoft Office Excel and Word applications, internet explorer usage. Responsibilities The Nurse Director develops implements and assesses nursing services, objectives, policies and procedures in accordance with Federal and State regulations to produce high-quality results and meet strategic goals. Directs activities of licensed and non-licensed personnel who provide nursing services in ECFH Medical Clinic facilities. The Nurse Director is responsible for recruitment, retention, and training of the nurses, conducts performance reviews and develops work policies. Ensure legal procedures, nursing laws, and work standards are met. The Nurse Director oversees nursing instructional and operational aspects of El Centro Family Health Clinics. The Nurse Director will work in tandem with and report to the CCO. Reporting to this position are Nurse Manager, Registered Nurses, Licensed Practical Nurses, Medical Assistants, Laboratory Technicians/Assistants, and Pharmacy Assistants (North and East Regions). Requirements Education: Completion of an accredited course of study in registered nursing. Experience: Minimum of 2 years supervisory nursing experience (charge nurse experience is applicable). Licensure: Current New Mexico RN licensure. Certification: Cardiopulmonary Resuscitation (CPR)/ Basic Life Support (BLS). Benefits 401 k Retirement 7 Paid Holidays Medical, Dental, Vision Insurance 100% Employer Paid Basic Life Insurance Employee Voluntary Supplemental Benefits Employee Assistance Program Flexible Spending Account (FSA)
    $59k-130k yearly est. 35d ago
  • Bowling Operations Manager

    Santa Claran

    Operations director job in Espanola, NM

    SUMMARY : Responsible for the successful overall management of the operations and activities for the Bowling Department, including successful supervision of all staff members who work in the Bowling Center, ensuring optimum guest service and satisfaction in accordance with the Company's high standards. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following: Create, develop and implement an effective strategy of organization for the Bowling Department, coordinating with all levels of Management, as well as the EOM of Retail, to determine objectives for future growth and expansion. Generate through proper supervision of assigned departments, projected revenue levels and consistent guest satisfaction. Remain current on business trends and activities in the local and national market. Establish operational unity among all departments of the Company, as well as standards for personnel administration and performance, service to patrons, working with marketing for effective advertising and type of patronage to be solicited. Allocates funds, authorizes expenditures, and assists in planning budgets for the Bowling Department. Review various reports, identifying potential misinformation and/or conflicts, and reporting same to the appropriate individual(s). Accountable for all financial issues in the Bowling Department. Analyze service and general operation of the Bowling Department on a daily basis, giving feedback and offering direction, as needed. Maintain a working knowledge of marketing principles and market segments, in order to assist the Marketing Department in establishing selling strategies to meet the marketing needs of the Bowling Center. Ensure a maximum level of service and satisfaction, throughout the Bowling Department, is achieved and maintained. Facilitate the flow of information, by organizing and presiding over regularly scheduled meetings with the Bowling Department Supervisors. Accountable, to the highest degree, for the accuracy and thoroughness of Bowling Center records and reports. Maintain adequate staffing levels in the Bowling Department, by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting, and disciplining and terminating staff members, as needed. Prepare financial forecasts; monitor Bowling Department Budget, to ensure effective cost-control. Keep all areas clean & sanitized as directed. Responsible for maintaining a consistent, regular attendance record. All other duties as assigned.
    $46k-77k yearly est. Auto-Apply 16d ago
  • Bowling Operations Manager

    Santa Clara Development Corporation

    Operations director job in Espanola, NM

    SUMMARY : Responsible for the successful overall management of the operations and activities for the Bowling Department, including successful supervision of all staff members who work in the Bowling Center, ensuring optimum guest service and satisfaction in accordance with the Company's high standards. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following: Create, develop and implement an effective strategy of organization for the Bowling Department, coordinating with all levels of Management, as well as the EOM of Retail, to determine objectives for future growth and expansion. Generate through proper supervision of assigned departments, projected revenue levels and consistent guest satisfaction. Remain current on business trends and activities in the local and national market. Establish operational unity among all departments of the Company, as well as standards for personnel administration and performance, service to patrons, working with marketing for effective advertising and type of patronage to be solicited. Allocates funds, authorizes expenditures, and assists in planning budgets for the Bowling Department. Review various reports, identifying potential misinformation and/or conflicts, and reporting same to the appropriate individual(s). Accountable for all financial issues in the Bowling Department. Analyze service and general operation of the Bowling Department on a daily basis, giving feedback and offering direction, as needed. Maintain a working knowledge of marketing principles and market segments, in order to assist the Marketing Department in establishing selling strategies to meet the marketing needs of the Bowling Center. Ensure a maximum level of service and satisfaction, throughout the Bowling Department, is achieved and maintained. Facilitate the flow of information, by organizing and presiding over regularly scheduled meetings with the Bowling Department Supervisors. Accountable, to the highest degree, for the accuracy and thoroughness of Bowling Center records and reports. Maintain adequate staffing levels in the Bowling Department, by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting, and disciplining and terminating staff members, as needed. Prepare financial forecasts; monitor Bowling Department Budget, to ensure effective cost-control. Keep all areas clean & sanitized as directed. Responsible for maintaining a consistent, regular attendance record. All other duties as assigned.
    $46k-77k yearly est. Auto-Apply 16d ago
  • Assistant Dental Operations Manager

    Hero Practice Services 3.7company rating

    Operations director job in Santa Fe, NM

    Job Description: Assistant Operations Manager Reports to: Operations Manager Status: Exempt Salary: $58,656 to $62,400 Hero Practice Services group is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision, and orthodontic care to children in underserved communities. With 26 offices across seven states, we have helped over a million children, ages six months through 20 years, gain access to the care they need since 2006. Working at Hero is both a career and a calling…join us, BE A HERO! Company Mission To be the leading provider of high-quality and compassionate dental, vision, and orthodontic services to children in underserved communities. Outcome of the Role The Assistant Manager role is to achieve patient and organizational goals by effectively managing front office processes, scheduling optimization, and assisting with human resource functions within a pediatric dental, vision, and orthodontic practice The outcome of this role is achieved by following Hero Core Values: * Doing what is right for our patients, our teammates, and our company. Upholding moral principles and trustworthy actions. * Be in compliance with all laws governing our company (e.g., HIPAA) * Maintain patient confidentiality * Always do the right thing-even when no one is watching * Demonstrates high integrity in all activities; does not cut corners to achieve goals * Designs and systematically executes proactive, recurring processes to achieve goals * Support the organization's goals and values, support affirmative action and respecting diversity, and adhere to state and federal guidelines * Focused on delivering high quality, compassionate healthcare through your daily activities in efforts to better the community we service. * Builds a community within the practice that fosters teammate satisfaction and retention by developing strategies to achieve organizational goals, being available to staff, accepting feedback from others, developing subordinates' skills, and encouraging growth * Efficiently schedule appointments for all patient services * Understand, monitor, and ensure the smooth execution of office processes, including but not limited to, managing employee files, verifying insurance benefits, overseeing timesheets and submitting payroll, and supervising front desk staff. * Improve processes, products, and services through modern and creative thinking * Evaluating our level of service and quality to the people we serve, putting what's best for our patients above all else. * Review patient and family health needs to ensure all needs are met * Passionate about enabling our teams to deliver high-quality care and service * Strives to meet or exceed the expectations of both internal and external customers * Establish clear expectations for teammates around desired patient experience and respond promptly to customers' needs by greeting patients upon arrival and scheduling appointments and answering all patient inquiries in person and on the phone * Create appropriate contracts and payment plans for private pay patients * Prepare accurate patient insurance letters * Ensure smooth patient flow while multitasking and taking the initiative * Taking responsibility for meeting our commitment and taking ownership of our results. * Complete all required tasks accurately and on time * Possesses an ability to work on multiple projects, problems, or tasks at once * Uses research, facts, and analysis to inform decisions and continually improve outcomes * Understand, monitor, and ensure effective execution of all policies and procedures by completing administrative tasks correctly and on time * Having the insight and vision to see others and help them along the journey of awareness, courage, confidence, and joy. Seeing people as humans and assuming positive intent. * Work collaboratively with the Hero Practice Support Center team to implement new programs and initiatives and provide feedback and ideas on improvement areas * Collaborate with others to provide and understand vision and inspiration to peers by displaying passion and optimism and remaining open to others' ideas * Be able to work in a fast-paced environment with different personalities * Support a non-judgmental environment for patients and their families * Acting as a contributing teammate to those you work with, striving for common culture and goals. Supporting one another to achieve the mission and seeing opportunity in yourself and others to develop and grow. * Report to work as scheduled and ready to work * Collaborate with others to provide high-quality care and experience for our patients and their families * Be able to work in a fast-paced environment with different personalities * Place team above self, doing whatever it takes to make the broader team win * Work well with members of Hero's leadership team in pursuit of the company's goals Minimum Qualifications * High school diploma or GED required, Associates Degree Preferred * At least one year of administrative experience * Minimum of 1-2 years' experience in providing outstanding customer service and project management * Previous experience in a medical practice * Availability to work weekends * Clinical Scheduling management * Intermediate-level knowledge in Microsoft Office Desired Qualifications * Associates Degree Preferred * Identify issues and resolve problems in a timely manner; use deductive reasoning even when dealing with patient interactions * Able to multitask and complete tasks correctly and on time * Demonstrate strong interpersonal skills, listening to patients' needs, and possess a friendly and outgoing demeanor * Preferred knowledge of ECW/Dolphin Database, Order processing systems, Physical Requirements This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to handle or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds. Work Environment Work is performed in a professional multi-disciplinary healthcare environment. Assistant Managers work in a clinical setting has the potential for exposure to blood and bodily fluids, and infectious pathogens. Must be able to use protective equipment as required and comply with proper safety and OSHA standards. This role routinely utilizes standard dental and office equipment. Equal Employment Opportunity Statement The statements contained herein are intended to describe the general nature and level of work performed by the Assistant Manager, but is not a complete list of the responsibilities, duties, or skills required. Other duties may be assigned as business needs dictate. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Hero Practice Services group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Salary and Benefits Full-time, salary exempt position. Competitive compensation and benefits package.
    $58.7k-62.4k yearly 9d ago
  • Senior Director, Enterprise Customer Success (Regional VP)

    Pagerduty 3.8company rating

    Operations director job in Santa Fe, NM

    PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. (******************************* At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. As our **Regional Vice President, North America Customer Success,** you will be reporting to the Chief Customer Officer of PagerDuty. You will have the responsibility for leading a team of success managers and renewal managers. Under your leadership the team members will engage with PagerDuty's Enterprise customers to increase product and platform adoption, improve renewal rates and drive measurable customer business value to accelerate their digital journey. This strategic, hands-on leader will have demonstrated a track record in a modern SaaS company by hiring and developing experienced team members, in creating a culture of customer centricity, and understanding the motion to win in the enterprise. The Customer Success Management team acts as a Trusted Advisor to our customers, ultimately responsible for ensuring their success. As a key leader within the Customer Success organization, you will align with Executive stakeholders, evolve our Customer Success strategy and are responsible for helping customers achieve business value and ROI from their investment in PagerDuty. **Key Responsibilities** Advocate for the Customer: + Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services. + Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon. Strategic Leadership: + Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth. + Uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises. + Understand and ability to articulate Operations Cloud value proposition and how PagerDuty helps corporations revolutionize their digital operations. + Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth. Team Management: + Lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management. + Build and sustain a team of high performing leaders (Success Managers and Directors) who embody our values, establish trusted advisor relationships and focus on making every customer successful. + Instill operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at scale. Retention and Growth: + Key metrics for this role are: gross revenue retention, net revenue retention, executive engagement, adoption, professional services, support and PagerDuty University. + Drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships. + Forecast renewals by working cross functionally with sales, renewals and operations. Data Analysis and Reporting: + Monitor key customer success metrics, identify trends, and use data to inform decision-making and improve processes. + Use adoption metrics to help CSMs understand where there is risk in their accounts and coach them through the use of playbooks to improve adoption. + Work with the Value Realization team to ensure each customer has a value realization study that is data driven and outcomes based. Cross-Functional Collaboration: + Effectively link business objectives in favor of continuous improvement. Present decision making situations that quickly allow cross functional teams to align and move forward in favor of deeper customer satisfaction. + Partner with other departments, such as sales, marketing, product, and engineering, to ensure a cohesive customer experience. Process Improvement / Managing Workload: + Establish a rhythm of the business that is consistent and predictable in running the business activities and change the business projects. + Continuously identify and implement improvements to customer success processes and tools to enhance efficiency and effectiveness. + Use Customer Success tools such as Salesforce, Gainsight, Gong, Tableau to manage the effectiveness of CSM plays, activities & renewals. **Basic Qualifications** + Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations. Frame and solve complex business problems. + Take on new challenges and the ability to work through uncertainty. Delivery high impacting contributions as well as pursue opportunities to influence decisions that impact customer value realization. + Proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills. + Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness. + Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities. + Minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company. + A four year degree or equivalent. + Demonstrated ability to manage customer accounts in conjunction with sales organizations. Consistently delivering against targets; reduce churn and downgrades, produce accurate forecasts, while maintaining a focus on cost to serve. + Exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter. Ability to collaborate effectively across the organization. **Preferred Qualifications** + A deep understanding of digital transformation in modern enterprises + Strong C-suite relationships in enterprises globally + MBA PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Atlanta office 3 times per week, so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is 180,000 - 275,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. **Hesitant to apply?** We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts (**************************************** ! **Where we work** PagerDuty operates a hybrid work model with offices (**************************************** in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we **cannot** employ candidates residing in: **Location restrictions:** **Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western Australia **Canada:** Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon **United States:** Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming _Candidates must reside in an eligible location, which vary by role._ **How we work** Our values (************************************** guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. **What we offer** As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (********************************************** . **Your package may include:** + Competitive salary + Comprehensive benefits package + Flexible work arrangements + Company equity* + ESPP (Employee Stock Purchase Program)* + Retirement or pension plan* + Generous paid vacation time + Paid holidays and sick leave + Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO + Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* + Paid volunteer time off: 20 hours per year + Company-wide hack weeks + Mental wellness programs *Eligibility may vary by role, region, and tenure **About PagerDuty** PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site (*********************************** and @pagerduty on Instagram. **Additional Information** PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy (****************************************** . PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.
    $135k-179k yearly est. 60d+ ago
  • Operations Manager

    Graymar Environmental Services

    Operations director job in Placitas, NM

    GrayMar Environmental Services, LLC. provides safe, responsive, technically superior, cost-effective solutions to assist and meet our clients' diversified needs. Our Skilled Teammates Have Made Us an Industry Leader… At GrayMar, we elevate service standards within this crucial industry. Our dedication to fostering a thriving workforce is unwavering. We prioritize the well-being, safety, and professional advancement of our employees. Our Team Culture Differentiates Us… GrayMar focuses on employee experience and customer satisfaction. We are a growing organization whose owners treat us like family and see us as individuals, not numbers or functions. The most significant benefit we offer is being part of a caring family, a winning team with a learning mindset. We provide additional benefits: 401k with a company match, Health, Vision, and Dental insurance; company-paid and voluntary life insurance for the employee, spouse, and children; accidental and critical care insurance; Health savings (HSA) and Flexible Saving Accounts (FSA). Drawing from our teammates' different opinions, backgrounds, beliefs, and life experiences inspires our safe work practice, innovation, and growth. By respecting others, each team member at GrayMar is committed to building and sustaining an equitable and inclusive work environment where cultural diversity is celebrated and valued. Position Overview/Description: The Operations Manager (OM) reports directly to the General Manager and is responsible for supporting the overall performance at their assigned branch or office location to ensure operations are conducted in a safe, compliant, and efficient manner consistent with GrayMar's established objectives, policies and procedures. Provides support with personnel, sales growth, customer satisfaction, budget requirements, and other related duties as assigned to ensure operational efficiency. Duties/Responsibilities: Provide leadership and direction to the Branch's teams and model GrayMar values. Ensure each employee is prepared and educated in safe work practices. Develop, coach, train, and promote employees. Provide ongoing feedback and motivation, including performance goals. Manage all aspects of environmental remediation, industrial services, emergency response and hazardous materials transportation and disposal. Assist with coordination of employees, resources, dispatch, schedule, and management of multiple current projects, new projects, and emergency responses at any given time across the GrayMar system Assess and develop scope of work, request for proposals, estimates, project health and safety analysis, while facilitating cross-functional communication with internal/external customers and vendors. Support, develop, and maintain a safety centric work environment culture and ensure all employee training is conducted and current. Manage and assist with all operational efficiencies, branch vehicle and fleet equipment, branch inventory as well as develop and implement Best Practice Guidance documents. Assist General Manager with financial metrics including accounts payable, accounts receivable, cost savings initiatives, operating expenses, and data collection for accurate financial reports to achieve annual budget targets and goals. Support General Manager with supervision; lead, motivate, and support a large team of Project Managers, Supervisors, Drivers and Technicians within a time-sensitive, demanding, diverse environment to drive employee retention and ensure adequate staffing for the branch. Work with Human Resources department on career development plans for direct reports, problem resolution, corrective actions, leadership training, and overall employee engagement and communication. Work with Human Resources and Health and Safety departments to ensure companywide compliance with all federal, state, and local regulations. Support scheduled work, in person, as needed Respond to emergencies as needed, 24/7, including holidays, nights and weekends. Perform other related duties as assigned. Required Skills/Abilities: Strong management and leadership skills Safety Culture Excellent communications skills and problem-solving skills Comprehensive knowledge in HAZWOPER and Environmental industry, specific to environmental remediation, industrial services, emergency response and hazardous materials transportation and disposal. Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service Ability to work under pressure, exercise independent judgement and determine best course of action while monitoring resources and expenses Proficiency in conflict management Basic understanding and proficiencies in computer applications, including Outlook, Teams, Word, Acrobat and Excel Education and Experience: A.S./A.A. degree or equivalent training and certifications in HAZWOPER/Environmental industry 8+ years of HAZWOPER/Environmental supervisor and project management experience; or 5+ years of HAZWOPER/Environmental experience with 3+ years of supervisor and project management experience in a comparable industry 10 + years driving experience with a current and clean driving record Thorough understanding of OSHA, DOT, and RCRA regulations Benefits: Comprehensive health benefits coverage after 60 days of full-time employment 401K with company match Company paid STD, LTD, and life insurance Paid time off and company paid holidays Career path programs and company paid training Family culture with positive and safe work environments Disclaimer: This job description may not include all assigned duties, responsibilities, or aspects of the job described and may be amended at any time at the sole discretion of GrayMar Environmental Services, LLC. GrayMar Environmental Services LLC is an Equal Opportunity Employer. Employment opportunities at GrayMar are based on one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, pregnancy, childbirth or related medical conditions, victims of a QAOV and those with a family member who is a victim of a QAOV, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.
    $46k-79k yearly est. Auto-Apply 60d+ ago
  • Chief of Mission Operations

    Sceye Inc.

    Operations director job in Moriarty, NM

    Chief of Mission Operations Status: Full Time, Exempt Reports To: CEO Who Are We: Sceye a high-growth technology company, building the next generation of instant communications, imaging and remote sensing infrastructure through stratospheric platforms. Our lighter-than-air high-altitude platform systems (LTA HAPS) are capable of maintaining position over an operational area in the stratosphere (altitudes of 18 - 21km). They can carry multiple telecommunications, imaging and remote sensing payloads, providing unique functionality, cost, environmental and societal advantages. Our HAPS be deployed in a matter of days and at a fraction of the cost of traditional infrastructure solutions. This makes them an ideal solution for providing telecommunications connectivity, emergency solutions in the event of natural or other disasters, environmental and infrastructure monitoring, Earth observation and a range of defense applications. Our customers & partners include some of the largest global telecommunications companies, infrastructure operators, climate researchers, civil and defense agencies. At Sceye, we aim high, and we want you to join us at the stratospheric edge of innovation. As part of our mission-driven team, you'll contribute to building breakthrough technologies that are changing the way we connect and observe the world. We are looking for individuals who bring not only deep expertise but also bold vision and an unwavering commitment to excellence. About the Position: The Chief of Mission Operations will oversee all aspects of Sceye's flight and ground operations, ensuring missions are conducted safely, successfully, and in full compliance with aviation regulations and company standards. Reporting directly to the CEO and serving on the executive team, this leader will develop CONOPS based on customer and vehicle requirements, manage the recruitment and training of operational teams, and establish best-in-class procedures, certifications, and safety practices. The role is also responsible for mission readiness, including equipment and software validation, budget and schedule oversight, regulatory compliance, and customer relationships, while driving continuous improvement in operational excellence and safety. What You'll Do Lead and Manage Mission Operations: Oversee mission planning, flight execution, and test operations to ensure optimal performance, safety, and regulatory compliance. Provide leadership, mentorship, and technical direction to a multi-disciplinary mission team. Manage the recruitment, training and development of all operational employees and teams including flight, launch and recovery. Establish and oversee the operational budget, to ensure adequate resources are in place for the proposed operational activities. Develop and Implement Operational Strategies: Innovate and/or improve operational processes and best practices to enhance mission reliability and efficiency in high-altitude platform system (HAPS) operations. Drive the continuous evolution of flight and flight test operations through the application of advanced technologies, data analytics, and lessons learned from previous missions. Regulatory Compliance & Safety Oversight: Ensure all flight and flight test operations comply with FAA regulations, industry standards, and internal safety protocols. As the accountable executive, oversee flight and ground operations risk assessments and mitigation strategies. Emergency and Contingency Planning: Oversee emergency response protocols, ensuring the team is well-prepared for in-flight anomalies and mission-critical decisions. Cross-Functional Collaboration: Work in sync-step with engineering, payload, finance, and safety teams to integrate new technologies and methodologies into mission operations. Stakeholder Communication & Reporting: Provide strategic updates, mission operations organization briefings, and performance reports to the executive leadership and Board of Directors. Oversee client relationships with all customers who interface with operational missions. What We're Looking For: Education & Training Bachelor's degree in aerospace, mechanical, electrical engineering, or a physical science. Test Pilot School graduate is preferred. Technical Expertise: Strategic Thinking: Ability to design and implement scalable operational frameworks that support Sceye's mission objectives. Adaptability: Ability to thrive in a fast-paced, evolving environment and drive forward-thinking solutions for mission success. Experience Minimum 15 years in aviation, aerospace, or high-altitude platforms with direct mission/flight operations experience. Proven leadership of large, multidisciplinary operational teams (flight crews, ground crews, launch & recovery, engineering support). Demonstrated success in developing and executing CONOPS (Concept of Operations) for complex missions. Strong knowledge of airspace management, FAA and international aviation regulations, risk assessment, and high-altitude operations. Track record of managing operational budgets, schedules, and resources at the executive level. Technical/Operational Competence Deep understanding of flight safety standards, risk management, and accident/incident investigations. Experience managing flight test campaigns, mission readiness reviews, and operational certifications. Familiarity with high-altitude, unmanned, or experimental flight systems. Strong knowledge of aviation systems integration, ground support equipment, and mission-critical software/hardware. Leadership & Management Proven ability to recruit, train, and develop operational teams. Executive-level communication skills, with experience managing client and stakeholder relationships. Demonstrated ability to establish operational standards, policies, and safety culture in a growing organization. What We Offer: At Sceye, we're building more than high-altitude platforms-we're building a workplace where people (and their pups) thrive. Here's what you'll enjoy: Chef-Prepared Lunches - Fresh, onsite meals to keep you fueled and focused. Snacks & Refreshments - Enjoy a variety of snacks and drinks available throughout the day. Wellness Perks - Access to a gym, pickleball court, and an outdoor dog kennel. Dog-Friendly Environment - Bring your four-legged friends to work and enjoy a pet-welcoming space. Comprehensive Health Coverage - Medical, dental, vision, and disability insurance, with over 82% of premiums covered-and 100% for everything else. 401(k) with Match - Company contributions that are yours from day one. High-Performance Culture - Join a collaborative, inclusive environment where your work helps shape the future of aerospace. Equal Opportunity Employer: Sceye is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, disability, veteran status, or any other legally protected status. We encourage individuals from all backgrounds to apply, especially those who bring unique perspectives and experiences that can help us grow and innovate. If you require reasonable accommodation during the application or interview process, please contact us-we're happy to assist.
    $87k-133k yearly est. Auto-Apply 60d+ ago
  • Executive Director, Medical Affairs Strategy Excellence & Operations

    Otsuka America Pharmaceutical Inc. 4.9company rating

    Operations director job in Santa Fe, NM

    As a senior leader within Medical Affairs, the Executive Director will serve as a strategic thought partner and Chief of Staff to the Vice President of Medical Affairs, providing high-level guidance and operational leadership across the organization. Leveraging a deep understanding of industry trends and internal priorities, this individual will shape the development of best-in-class medical excellence capabilities aligned with Otsuka's vision, direction, and growth strategy. The Executive Director, Medical Affairs Strategy, Excellence & Operations will lead five critical teams: Strategic Planning, Business Solutions & Analytics, Vendor & Contracts Management, Governance & Procedures, and Global Medical Evidence Operations ensuring alignment with enterprise goals and medical excellence priorities. This role will champion operational rigor, foster strategic integration, and drive high-quality insights to support decision-making across the organization. Serving as a key liaison across the Global, US, and Commercial ecosystem, the Executive Director will play a pivotal role in advancing scientific and medical initiatives. Through thoughtful leadership and collaboration, this individual will shape and execute the global medical affairs strategy, optimize operational frameworks, and enable data-driven innovation across therapeutic areas. **** **Key Responsibilities Include:** **Strategic Leadership and Execution** + Serve as Chief of Staff to the VP of Medical Affairs, driving strategic alignment and operational integration across the Global Medical Affairs organization. + Sets the overall direction of Medical Excellence & Operations (MEO); make critical decisions that have impact across Global Medical Affairs therapeutic areas (TAs) and functions + Leads the development, refinement, and execution of Medical Affairs strategies and objectives in alignment with corporate goals. + Coordinates cross-functional planning, meeting cadences, budget oversight, and communication on behalf of Medical Affairs leadership. + Collaborates with cross-functional teams to align medical affairs activities with commercial and clinical development strategies + Leads Medical Excellence for Med Affairs Strategy to ensure consistent best practices across programs and drive consistent methods of strategic and tactical planning and execution. **Operational Excellence and Team Management** + Lead and manage core operational pillars within Medical Affairs Excellence & Operations Team, including: + Global Asset Strategic Planning + Business Solutions and Analytics + Vendor and Contracts management + Global Medical Evidence Operations + Governance and Procedures + Establish and implement systems, SOPs, and governance frameworks to ensure excellence, compliance, and efficiency in Medical Affairs processes (e.g., IME, ISTs, EAPs, publications, congresses) + Provide and maintain the technological infrastructure, business tools, and data analytics, including the medical information contact center, to enable Global Medical Affairs teams to operate efficiently + Oversee the department's budget, resource allocation, and vendor contracting processes (including key TA level vendors) + Will ensure assignment of Med Excellence activities/projects to Otsuka priorities + Congress Strategy/prioritization, ensure aggregation of congress plans (including meetings) and awareness cross functionally + Develop and maintain calendar of important TA meetings across programs, including congresses and internal offsite meetings (US and Global) to ensure no conflicts and adequate resourcing; will work with Administrative leads to ensure meetings are added to calendars + Develops and manages large teams driving a high-performance culture; understands the required skillset (s) needed within the medical excellence function to deliver best results + Builds relationships with key internal and external stakeholders, including industry partners **Performance Monitoring and Reporting** + Establish and track key performance indicators (KPIs) to measure Medical Affairs impact and execution + Deliver monthly and quarterly updates to Global Medical Affairs leadership and contribute to board-level reporting, as needed + Keeps abreast external environment-relevant trends and incorporates insights and best practices to inform functional decisions + Responsible for ensuring timelines and process for cross-brand initiatives, such as annual medical strategy planning, 3-year roadmaps, SMART goals **Qualifications** **Education and Experience:** + Doctorate Degree (MD (Medical Doctor), PharmD, PhD) or equivalent preferred + Minimum of 15 years' experience in the pharmaceutical or biotechnology setting within medical affairs strategy + Sr Director level medical affairs strategy experience for a minimum of 5 yrs. and experience in Medical Excellence & operations **Skills and Competencies:** + Demonstrated ability to lead and inspire high-performing teams + Strong strategic, operational, and leadership capabilities within a biotech or pharmaceutical setting + Expertise in navigating regulatory frameworks and ensuring compliance within medical affairs function + Excellent communication and interpersonal skills, with the ability to influence cross-functional teams + Strong analytical and problem-solving skills to address complex challenges within medical affairs + Ability to lead a team and influence organizational level decisions + Experience in collaborating with Medical Affairs vendors that can provide medical excellence related support + Strategic thinking acumen and record of accomplishment for operational excellence + Ability to rapidly pivot based on evolving corporate strategy and direction + Proficiency in pharma code and all guidelines concerning medical affairs activities + Excellent presentation skills and ability to communicate complex scientific information + Motivated, disciplined, pro-active individual capable of effectively managing timelines **Other Requirements:** + Ability to travel globally up to 25% for congresses, advisory board meetings, Governance meetings as business needs require **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $245,454.00 - Maximum $381,110.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
    $70k-111k yearly est. 21d ago
  • Senior Director, R&D Process Excellence

    Vontier

    Operations director job in Santa Fe, NM

    We are seeking a strategic and results-driven leader to maximize the impact of R&D across the enterprise by optimizing processes, aligning initiatives with business strategy, and implementing robust performance measurement frameworks. This role will focus on increasing R&D maturity-particularly within software organizations-by developing governance structures and methodologies to measure and improve ROI while reducing quality issues. The successful candidate will drive the adoption of scalable toolkits such as Scaled Agile and Lean practices to accelerate continuous improvement across manufacturing and software businesses. Additionally, this position will support business units in project prioritization through portfolio management, foster collaboration to identify inefficiencies, and provide actionable insights to senior leadership. The role requires close alignment and collaboration with key stakeholders including R&D leaders, project management, and business partners to build a strong pipeline of force multipliers and deliver measurable enterprise-wide results. This position also serves as a rotational or pathway role toward Functional R&D Leadership, offering significant leadership growth opportunities. **Responsibilities:** + Maximize R&D impact through process optimization, strategic alignment, and performance measurement. + Increase maturity in R&D for software organization, create a methodology and governance structure for measuring and improving ROI, Reduce quality issues. + Maximizing enterprise R&D to deliver results. + Develop performance metrics that can be applied across the business for quality, delivery and return on investment. + Evaluate and improve R&D processes, identifying inefficiencies and opportunities to work collaboratively. + Optimize and deploy toolkits (Scaled Agile) that can be applied into manufacturing and software businesses. + Optimize and integrate Lean tools within the Scaled Agile Framework to accelerate adoption of continuous improvement practices across the enterprise + Support business units to prioritize projects via portfolio management, considering an enterprise lens. + Align projects with strategy. + Report insights to senior leadership. + Build and develop a funnel of force multipliers. **Qualifications:** + Bachelors's degree in Business or related field. MBA preferred. + 5-7 years' experience in R&D Roles with deep understanding of customer and product lifecycle + Proven experience interacting with C-Suite Executives + Exceptional at leading and effecting change through influence; adept at change management + Strong attention to detail and exceptional organizational skills + In-depth knowledge of at least one of Vontier's BUs customers, products, and strategy is a plus Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days, 13 paid holidays (including 3 floating holidays) per year and paid sick leave.* **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law. \#LI-SH3 **WHO IS VONTIER** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** . **At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.** Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. **Together, let's power the way the world move** **s!** The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: ***************************************************************** Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call ************** or e-mail applyassistance@vontier.com to request accommodation.
    $109k-159k yearly est. 15d ago
  • Bowling Operations Manager

    Santa Clara Development Corporation

    Operations director job in Espanola, NM

    SUMMARY: Responsible for the successful overall management of the operations and activities for the Bowling Department, including successful supervision of all staff members who work in the Bowling Center, ensuring optimum guest service and satisfaction in accordance with the Company's high standards. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following: Create, develop and implement an effective strategy of organization for the Bowling Department, coordinating with all levels of Management, as well as the EOM of Retail, to determine objectives for future growth and expansion. Generate through proper supervision of assigned departments, projected revenue levels and consistent guest satisfaction. Remain current on business trends and activities in the local and national market. Establish operational unity among all departments of the Company, as well as standards for personnel administration and performance, service to patrons, working with marketing for effective advertising and type of patronage to be solicited. Allocates funds, authorizes expenditures, and assists in planning budgets for the Bowling Department. Review various reports, identifying potential misinformation and/or conflicts, and reporting same to the appropriate individual(s). Accountable for all financial issues in the Bowling Department. Analyze service and general operation of the Bowling Department on a daily basis, giving feedback and offering direction, as needed. Maintain a working knowledge of marketing principles and market segments, in order to assist the Marketing Department in establishing selling strategies to meet the marketing needs of the Bowling Center. Ensure a maximum level of service and satisfaction, throughout the Bowling Department, is achieved and maintained. Facilitate the flow of information, by organizing and presiding over regularly scheduled meetings with the Bowling Department Supervisors. Accountable, to the highest degree, for the accuracy and thoroughness of Bowling Center records and reports. Maintain adequate staffing levels in the Bowling Department, by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting, and disciplining and terminating staff members, as needed. Prepare financial forecasts; monitor Bowling Department Budget, to ensure effective cost-control. Keep all areas clean & sanitized as directed. Responsible for maintaining a consistent, regular attendance record. All other duties as assigned.
    $46k-77k yearly est. Auto-Apply 14d ago
  • Assistant Operations Manager (Healthcare)

    Hero Practice Services 3.7company rating

    Operations director job in Santa Fe, NM

    Job Description: Assistant Operations Manager Reports to: Operations Manager Status: Exempt Salary: $58,656 to $62,400 Hero Practice Services group is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision, and orthodontic care to children in underserved communities. With 26 offices across seven states, we have helped over a million children, ages six months through 20 years, gain access to the care they need since 2006. Working at Hero is both a career and a calling…join us, BE A HERO! Company Mission To be the leading provider of high-quality and compassionate dental, vision, and orthodontic services to children in underserved communities. Outcome of the Role The Assistant Manager role is to achieve patient and organizational goals by effectively managing front office processes, scheduling optimization, and assisting with human resource functions within a pediatric dental, vision, and orthodontic practice The outcome of this role is achieved by following Hero Core Values: * Doing what is right for our patients, our teammates, and our company. Upholding moral principles and trustworthy actions. * Be in compliance with all laws governing our company (e.g., HIPAA) * Maintain patient confidentiality * Always do the right thing-even when no one is watching * Demonstrates high integrity in all activities; does not cut corners to achieve goals * Designs and systematically executes proactive, recurring processes to achieve goals * Support the organization's goals and values, support affirmative action and respecting diversity, and adhere to state and federal guidelines * Focused on delivering high quality, compassionate healthcare through your daily activities in efforts to better the community we service. * Builds a community within the practice that fosters teammate satisfaction and retention by developing strategies to achieve organizational goals, being available to staff, accepting feedback from others, developing subordinates' skills, and encouraging growth * Efficiently schedule appointments for all patient services * Understand, monitor, and ensure the smooth execution of office processes, including but not limited to, managing employee files, verifying insurance benefits, overseeing timesheets and submitting payroll, and supervising front desk staff. * Improve processes, products, and services through modern and creative thinking * Evaluating our level of service and quality to the people we serve, putting what's best for our patients above all else. * Review patient and family health needs to ensure all needs are met * Passionate about enabling our teams to deliver high-quality care and service * Strives to meet or exceed the expectations of both internal and external customers * Establish clear expectations for teammates around desired patient experience and respond promptly to customers' needs by greeting patients upon arrival and scheduling appointments and answering all patient inquiries in person and on the phone * Create appropriate contracts and payment plans for private pay patients * Prepare accurate patient insurance letters * Ensure smooth patient flow while multitasking and taking the initiative * Taking responsibility for meeting our commitment and taking ownership of our results. * Complete all required tasks accurately and on time * Possesses an ability to work on multiple projects, problems, or tasks at once * Uses research, facts, and analysis to inform decisions and continually improve outcomes * Understand, monitor, and ensure effective execution of all policies and procedures by completing administrative tasks correctly and on time * Having the insight and vision to see others and help them along the journey of awareness, courage, confidence, and joy. Seeing people as humans and assuming positive intent. * Work collaboratively with the Hero Practice Support Center team to implement new programs and initiatives and provide feedback and ideas on improvement areas * Collaborate with others to provide and understand vision and inspiration to peers by displaying passion and optimism and remaining open to others' ideas * Be able to work in a fast-paced environment with different personalities * Support a non-judgmental environment for patients and their families * Acting as a contributing teammate to those you work with, striving for common culture and goals. Supporting one another to achieve the mission and seeing opportunity in yourself and others to develop and grow. * Report to work as scheduled and ready to work * Collaborate with others to provide high-quality care and experience for our patients and their families * Be able to work in a fast-paced environment with different personalities * Place team above self, doing whatever it takes to make the broader team win * Work well with members of Hero's leadership team in pursuit of the company's goals Minimum Qualifications * High school diploma or GED required, Associates Degree Preferred * At least one year of administrative experience * Minimum of 1-2 years' experience in providing outstanding customer service and project management * Previous experience in a medical practice * Availability to work weekends * Clinical Scheduling management * Intermediate-level knowledge in Microsoft Office Desired Qualifications * Associates Degree Preferred * Identify issues and resolve problems in a timely manner; use deductive reasoning even when dealing with patient interactions * Able to multitask and complete tasks correctly and on time * Demonstrate strong interpersonal skills, listening to patients' needs, and possess a friendly and outgoing demeanor * Preferred knowledge of ECW/Dolphin Database, Order processing systems, Physical Requirements This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to handle or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds. Work Environment Work is performed in a professional multi-disciplinary healthcare environment. Assistant Managers work in a clinical setting has the potential for exposure to blood and bodily fluids, and infectious pathogens. Must be able to use protective equipment as required and comply with proper safety and OSHA standards. This role routinely utilizes standard dental and office equipment. Equal Employment Opportunity Statement The statements contained herein are intended to describe the general nature and level of work performed by the Assistant Manager, but is not a complete list of the responsibilities, duties, or skills required. Other duties may be assigned as business needs dictate. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Hero Practice Services group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Salary and Benefits Full-time, salary exempt position. Competitive compensation and benefits package.
    $58.7k-62.4k yearly 31d ago

Learn more about operations director jobs

How much does an operations director earn in Santa Fe, NM?

The average operations director in Santa Fe, NM earns between $51,000 and $165,000 annually. This compares to the national average operations director range of $65,000 to $164,000.

Average operations director salary in Santa Fe, NM

$92,000

What are the biggest employers of Operations Directors in Santa Fe, NM?

The biggest employers of Operations Directors in Santa Fe, NM are:
  1. Cardinal Health
  2. NTT Europe Ltd
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