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Director, ES Data Risk Lead - Enterprise Services Risk
Capital One 4.7
Operations director job in York, PA
The Enterprise Services Risk organization is expanding with a focus on attracting innovative, pioneering, collaborative, and highly skilled professionals. We operate at the forefront of risk management, providing support for novel and developing technologies, as well as critical business strategies. Diverse perspectives and experiences are valued as we work to redefine the financial sector.
As an eData Risk Director in Capital One's Business Risk Office, you will apply your risk management, strategic and project management expertise to drive success across and within the company's Enterprise Data organization. You will partner across Enterprise Services, ES Risk and the eData organization to develop and support best-in-class industry risk solutions in a manner that supports innovation and protects our customers, shareholders, and associates. Your contributions will drive organizational and strategic change through risk identification, measurement, analysis, and horizontal reporting in order to better manage the company's risk in an open and collaborative environment.
In this role, you will:
Lead risk reporting and analysis for our risk advisory organization, collaborate cross functionally across all lines of defense, and surface risk insights and drive efficient risk reporting and analysis
Partner across both the business and ES Risk to drive well-managed activities (reporting, automation enhancements, process improvements, etc.) and strategic enhancements
Build successful relationships with Enterprise Data and other team members to understand the impact of data and technology risk on critical business processes
Own and manage Quarterly Examiner Review, serving as strategic liaison with senior leaders, data teams and stakeholders to deliver quarterly program updates and data quality metrics for Federal regulators.
Perform risk reviews during various processes such as Risk Control and Self Assessments (RCSAs), Process Level Assessments (PLA), Exceptions, Applications, Targeted Risk Assessments and recommend on risk mitigation activities.
Influence leaders across lines of defense on key data and technology risk mitigation strategies
Conduct periodic risk reviews with the executives and support reporting for risk metrics
Cross-functionally collaborate in monthly Project Increment (PI) planning meetings in align business objectives, identify and manage project dependencies, refine roadmaps, and mitigate risks and delays to meet 100% of Enterprise Data project milestones
Support the Enterprise Services (ES) Risk organization by implementing new and innovative ideas
Basic Qualifications:
High School Diploma, GED or Equivalent Certification
At least 7 years of experience in Data Management, Cybersecurity, Technology, Risk Management, or External Audit, or a combination
At least 7 years of experience in project, process, or program management
At least 7 years of experience supporting, partnering, and interacting with internal or external business clients
At least 7 years of experience consulting with senior executives or strategy building
At least 4 years of experience working in cross functional teams
Preferred Qualifications:
Bachelor's Degree or Military Experience
At least 10 years of experience in Data Management, Cybersecurity, Technology, Risk Management or External Audit, or a combination
At least 10 years of experience in project, process, or program management
Cyber and Risk Certifications (CRISC, CISM, CRCM, CAMS, CIPP, ABA Risk Management Certification)
10+ years of experience in project or process management, or agile delivery
At least 10 years of experience managing senior stakeholders across different business functions
At least 10 years of experience writing communications and presentations for leadership audience
At least 10 years of experience in strategy development, preferably working in financial services and/or technology
Strong communication and relationship building skills, customer focus, and ability to collaborate and influence across teams to deliver
Ability to set direction, delegate tasks, manage multiple stakeholder expectations, and coordinate a cross-functional team
Excellent verbal presentation and written communication skills to confidently interact at all levels of the organization (e.g., technology/cyber organizations, enterprise business stakeholders, and executive leadership)
Excellent problem-solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelines
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $209,500 - $239,100 for Director, Cyber Risk & Analysis
McLean, VA: $230,400 - $263,000 for Director, Cyber Risk & Analysis
New York, NY: $251,400 - $286,900 for Director, Cyber Risk & Analysis
Richmond, VA: $209,500 - $239,100 for Director, Cyber Risk & Analysis
Wilmington, DE: $209,500 - $239,100 for Director, Cyber Risk & Analysis
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to **********************
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
$93k-123k yearly est. 1d ago
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Regional Vice President of Operations
Encompass Healthcare 4.6
Operations director job in Harrisburg, PA
The RVPO is responsible for the overall performance of their assigned market including staffing, business development, and overall financial performance. This person shall perform duties as a senior manager in a manner that exemplifies solid leadership skills, and ethical practices while supporting the core values of the business of Vital HealthCare Solutions. The ideal candidate will have multi-site management experience and expertise in long term care. Extensive travel within market is required.
Join a team of vibrant professionals that offers a supportive workplace while offering a competitive salary and benefit package that includes a performance-based bonus opportunity.
Essential Responsibilities:
Provider Focus Activities:
Supervise providers within the market
Communicate and enforce company policies
Provide team building and support for Vital Healthcare providers
Scheduling of Vital HealthCare providers with facility partners
Hire, orient, and provide ongoing supervision to providers
Prepare performance appraisals for direct reports
Business Unit Activities:
Budget management of market. Demonstrates the ability to correlate clinical excellence to financial outcomes
Proactive communication with Executive Leadership
Maintain current book of business, grow current footprint, expand lines of service, and maximize saturation of market
Demonstrates consistent solid leadership skills and ethical practice while supporting the core values of Vital HealthCare Solutions
Work closely and facilitate with all resources to maximize facility productivity and financial outcomes
Ongoing consistent communication as the chief point of contact with our partners to provide excellent customer service, patient care, and expectation management
Ideal candidate requirements:
Travel extensively within market
Ability to manage and prioritize multi facility, specialty, and provider needs
Experience managing Master and Doctorate level providers
Strong attention to detail
Excellent proactive verbal and written communication skills
Keen understanding of long term care reimbursement and regulations
Ability to be flexible and adjust priorities accordingly
Interact with a variety of personalities
Proven leadership within long term care
Ability to work independently and be part of an energetic growing leadership team
Experience and knowledge with KPI and P&L a plus
$115k-190k yearly est. 5d ago
Operations Manager
Judge Direct Placement
Operations director job in East York, PA
Our client, an International Manufacturing Company, is currently seeking an Operations Manager.
Responsibilities:
*Set clear performance expectations for direct and matrixed teams aligned with strategic goals.
*Lead production operations to meet targets in safety, CI / COE, quality, delivery, cost, engagement, and talent growth.
*Drive continuous improvement and standardization across departments to enhance safety, quality, inventory, and waste reduction.
*Make strategic decisions on policies, resource allocation, and execution to meet business objectives.
*Align production and material planning with customer demand, managing the full value stream for quality and cost efficiency.
*Support S&OP processes, manage budgets, allocate resources, and determine staffing to meet operational needs.
*Collaborate with support teams to ensure adequate resources and operational support.
*Monitor performance, provide coaching, and foster a culture of accountability, mentorship, and engagement.
*Lead workforce planning and talent development aligned with business priorities and seasonal needs.
Qualifications:
*Bachelor's degree in Engineering, Manufacturing, or Technology is preferred.
*10 years of experience in industrial manufacturing
*4+ years of management level experience within a manufacturing environment
*Experience with managing salaried level employees
*Proven track record of driving formal process improvements and optimizing production efficiency.
*Experience within a High Mix/ Low Volume environment is required.
*Strong background with industrial processes such as stamping, plating, and experience with tool/die equipment.
Great opportunity to join an amazing company that will offer growth opportunities, annual bonus, solid benefits and relocation assistance (if needed).
$64k-103k yearly est. 3d ago
Assistant Operating Director
Cornerstone Caregiving
Operations director job in York, PA
York, Pennsylvania | Full-Time | Leadership Role | $55,000 + Benefits & Bonus Opportunities
At Cornerstone Caregiving, we are dedicated to helping older adults age in place with dignity, compassion, and exceptional support. As we continue rapid nationwide growth across more than 400 offices, we are building strong in-office leadership teams to ensure every client and caregiver receives the highest level of care.
We are seeking an Assistant OperatingDirector (AOD), a key leadership role and the OperatingDirector's second-in-command. This position leads in-office operations, scheduling oversight, staff support and development, client care quality, and communication with Home Base. If you thrive in a fast-paced environment, love developing people, and bring strong organizational and operational excellence to your work, this role is for you.
Office Leadership & Operations
Serve as the OD's primary in-office partner, helping drive daily operations and maintain a strong, cohesive work environment.
Lead, coach, and support in-office staff; reinforce Cornerstone's standards, values, and culture.
Onboard and train new office managers, ensuring clarity, confidence, and consistent performance.
Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed.
Share on-call rotation with office leadership.
Oversee administrative workflow and follow-through, including payroll notes, shift verification, and operations updates.
Maintain accurate documentation in alignment with Cornerstone policies and state requirements.
Assist with recruiting, onboarding steps, and staff oversight to support office growth.
Client Care & Quality Assurance
Oversee scheduling operations to ensure timely coverage and an excellent client experience.
Respond to client escalations with urgency, professionalism, and empathy.
Conduct check-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity.
Ensure state-required supervisory visits are completed (as applicable).
Serve as a backup for client assessments when the OperatingDirector is unavailable.
Qualifications
Bachelor's Degree preferred but not required, high school diploma or equivalent required.
2+ years of experience in management, leadership operations, or human resources.
Experience hiring, recruiting, training, scheduling, and supervising staff.
Leadership experience within the healthcare or home care industry.
Ability to work autonomously in a fast-paced environment.
Comfort managing multiple priorities and shifting needs throughout the day.
Other Requirements
Valid driver's license and auto insurance.
High proficiency with technology, especially Google Workspace.
High attention to detail and exceptional follow-through skills.
Strong communication and interpersonal skills.
Compensation & Benefits
$55,000 starting salary
Growth Bonuses
Medical, Dental, Vision benefits package.
12 days of PTO annually.
Phone stipend.
Leadership development, mentorship, and opportunities for career growth as Cornerstone expands nationwide.
Why You'll Love This Role
You are the central in-office leader, ensuring clarity, rhythm, and daily operational success.
You will directly shape staff performance, team culture, and client experience.
You'll grow in leadership through hands-on coaching, development, and operational oversight.
Your work makes a direct impact on seniors, caregivers, and families in your community.
Join a mission that matters.If you're an energetic, people-first leader who thrives on organization, communication, and problem-solving, we'd love to meet you. Apply today and help guide a team that provides meaningful care to those who once cared for us.
**
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.**
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Application Question(s):
Are you willing to participate in the on-call rotation? (i.e. answering calls after hours and over weekends)
Education:
Bachelor's (Preferred)
Experience:
Leadership: 2 years (Preferred)
Schedule management: 2 years (Preferred)
Hiring: 2 years (Preferred)
License/Certification:
Driver's License (Preferred)
Ability to Commute:
Dallastown, PA 17313 (Preferred)
Work Location: In person
$55k yearly 2d ago
Director, Field Strategy & Operations (Everest)
Otsuka America Pharmaceutical Inc. 4.9
Operations director job in Harrisburg, PA
**About Otsuka** We defy limitation, so that others can too. In going above and beyond-under any circumstances-for patients, families, providers, and for each other. It's this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day.
**Position Overview:**
The Director of Field Strategy and Operations serves as the orchestrator of field strategy, ensuring that prioritization, stakeholder engagement, and execution are effectively aligned with brand strategy and enterprise objectives. This role provides leadership across multiple regions, enabling a holistic, enterprise-wide approach to field strategy and operational excellence.
This role also partners closely with the Business Analysis team to ensure field teams have access to standardized dashboards and data-driven insights, supporting execution excellence and performance tracking. The Director will be the point of contacts for ad hoc analytics requests, ensuring field teams have the right data to make informed decisions, but will not be creating these reports themselves or with their team and will work with Business Analysis to ensure accurate measurement and proper data is used.
**Key Responsibilities:**
+ **Strategic Prioritization & Field Execution:** Align field activities with marketing strategy, launch planning, and market access pull-through, ensuring execution efficiency.
+ **Execution Excellence & Field Performance Tracking:** Oversee Omnichannel efforts, account planning, and KPI tracking, ensuring insights from Field Analytics support execution.
+ **Strategic prioritization & orchestrating field execution: Analyzes current and future state of the business based on insights and trends, and** leads efforts to align field activities with high-priority initiatives such as marketing strategy, launch planning, and market access pull-through.
+ **Field Communication & Data-Driven Decision Support:** Act as the primary field communicator, ensuring clarity on CRM tools, performance insights, and operational priorities.
+ **Resource Allocation & Budget Optimization:** Optimize the distribution of budgets, speaker programs, and promotional resources, leveraging data-driven insights to maximize ROI.
+ **Team Development & Analytics Training:** Mentor team members on business reviews, reporting systems, and analytics interpretation, working with Business Analysis to enhance field intelligence capabilities.
+ **Compliance Management:** Must comply with all state and federal laws, regulations and guidelines including PhRMA Code on Interactions with Healthcare Professionals as well as complying with all OAPI standards and policies relating to all job activities.
**Qualifications:**
+ Bachelor's degree required; MBA or advanced degree preferred.
+ Minimum of 10 years of pharmaceutical experience, with a strong understanding of sales force operations and execution.
+ Prior experience in field leadership roles such as first- or second-line leadership, regional operational and customer strategy roles or other field-based support roles required.
+ Established expertise in business analytics, business operations, sales support, and resource management within a commercial pharmaceutical organization.
+ Ability to focus on priorities and resolve operational issues effectively.
+ Excellent communication and collaboration skills, with the ability to work cross-functionally and drive execution efficiency.
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $194,247.00 - Maximum $290,375.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
$194.2k yearly 60d+ ago
Senior Manager, Operations
Syncreon 4.6
Operations director job in Carlisle, PA
DP World Contract Logistics delivers tailored, scalable and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years.
Our site at Carlisle provides highly sophisticated 3PL services for a Tech Giant. We are looking for an experienced Senior Manager Operations , based in Carlisle, to plan, direct and coordinate the operations at the facility. You will be responsible for improving performance, productivity, and efficiency through the implementation of effective methods and strategies. It's an exciting time to join the DPW Team!
About the Role
How you will contribute
* Manage the daily activities of a logistics operation to maximize scheduling and delivery of commodities to the customer.
* Interface with customer to ensure smooth -coordination of scheduling and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases.
* Enact contingency plans as needed; escalate and direct activities during system problems, disasters, etc.; identify potential problems, troubleshoot, escalate issues to local and senior management, and participate in post-mortem analysis of problems providing input for future process improvements.
* Review ongoing performance results to targets. Take corrective measures with authorization, escalate as needed
* Responsible for providing effective leadership to the Warehouse Managers and/or team, enforcing company standards, act as a role model.
* Other duties as assigned.
Your Key Qualifications
* Bachelor's degree in business, engineering, or related field preferred.
* Progressive experience performing professional level operational and plant management duties; preferably in automotive or logistics industry.
* Ability to read, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to write documents using original or innovative techniques or style. Ability to make effective and persuasive presentations on controversial or complex topics to top management and customer.
* Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
* Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.
The DP World family comprises of syncreon, Imperial and P&O.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
Nearest Major Market: Harrisburg
Job Segment: Logistics, Supply Chain Manager, Operations Manager, Supply Chain, Operations, Automotive
$108k-150k yearly est. 30d ago
Vice President/General Manager
DHC USA 4.3
Operations director job in Mechanicsburg, PA
Job DescriptionSalary:
The Vice President of Operations/General Manager plays a critical role in creating and implementing compelling operational strategies. The VPO/GM will provide oversite for all aspects of operations including; customer service, distribution, quality and regulatory compliance, cybersecurity and more. This role is expected to balance the immediate needs of maintaining current operations with the broader goal of fostering innovation and creating value for the companys future. The VPO/GM will work closely with company executives, departments, and team members to strategize and develop long-term plans that will support growth and success for the company.
Essential Duties and Responsibilities include the following:
Strategic Planning: Collaborate with senior leadership to develop and implement operational strategies that align with the company's overall goals and objectives.
Operational Oversight: Provide leadership and supervision to various departments, divisions, and teams within the organization. Ensure efficient and effective daily operations.
Resource Management: Manage and allocate resources, including budgets, personnel, and equipment, to support operational initiatives and meet performance targets.
Quality Control: Oversee quality assurance and quality control processes to ensure products or services meet or exceed established operational standards.
Supply Chain Management: Develop and maintain relationships with suppliers and vendors, optimizing the supply chain for cost-effectiveness and reliability.
Team Leadership and Development: Build and lead a high-performing operations team, providing guidance, coaching, and support to staff members.
Performance Metrics: Establish and monitor key performance indicators (KPIs) to track operational performance, analyze data, and make data-driven decisions.
Compliance: Ensure the organization complies with all relevant laws, regulations, and industry standards. Develop and implement policies and operating procedures to maintain compliance.
Contract Review and Participation: Participate in the examination of contractual agreements, including but not limited to customer contracts, vendor agreements, and partnership agreements, to ensure compliance with company operational capabilities and standards.
Financial Management: Collaborate with departmental leadership teams to provide financial projection and review, including budgeting, forecasting, and financial performance analysis.
Technology Integration and Compliance: Evaluate and implement technology solutions to enhance operational processes and productivity while maintaining MSS (Minimum Security Standards).
Continuous Improvement: Foster a culture of continuous improvement by promoting innovation, best practices, and employee involvement in process enhancement.
Communication: Maintain open and effective communication channels within the organization and across other departments, domestic and foreign.
* Other duties may be assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelors degree (Master's degree preferred) in business administration or related field, or an equivalent combination of education and experience
15+ years in a continually progressive senior leadership role in a related field or industry
Knowledge of multiple operational functions and principles, including customer service, distribution, technology, contractual agreements, finance, and employee management
Experience in developing financial departmental budgets and business plans
Working knowledge of FDA (Food and Drug Administration) import/export compliance regulations, with cosmetic industry experience highly preferred
Proven ability to plan and manage operational processes for maximum safety, efficiency, and productivity
Ability to streamline or implement structures and roles that increase efficiency while supporting rapidly changing business demands
Excellent presentation skills for both internal and external purposes
Strong working knowledge of data analysis and performance metrics, using business management software (ex: ERP, WMS, SQL, MS O365)
Excellent organizational, communication, and leadership skills, backed by previous professional success
Bilingual in Japanese highly desirable
Competencies
To perform the job successfully, an individual should demonstrate the following:
Core Competencies
Customer Service
Works well with customers (internal/external); promotes a positive image of the company; responds to request for service and assistance; meets commitments; strives to solve issues raised by customers.
Teamwork
Values the input and know-how of other employees; asks for help, when needed; offers help to other employees, when needed; builds trust and respect among fellow employees; takes actions that demonstrate consideration for the feelings and needs of others; works with other departments toward a common goal.
Adaptability or Flexibility
Open to change and new information; adapts behavior and work methods in response to new information, changing conditions or unexpected obstacles; able to deal with frequent change, delays, or unexpected events.
Ethics
Upholds DHCs Code of Conduct; treats coworkers and customers with respect; behaves in a fair and ethical manner towards others; instills mutual trust and confidence; honest; maintains confidentiality.
Professionalism
Approaches others in a positive manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Communication
Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret information.
Continual Learning
Grasps the essence of new information; applying newly gained knowledge and skill on the job; recognizes own strengths and weaknesses; pursues self-development; seeks feedback from others and opportunities to master new knowledge.
Interpersonal Skills
Listens to others without interrupting; keeps emotions under control; open to other ideas and willing to try new things; focuses on solving conflict, not blaming.
Diversity
Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment free environment.
Safety
Follows safety and security procedures; reports unsafe conditions; uses equipment and materials properly.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and employee handbooks. Ability to write routine reports, policy and procedures, and correspondence. Ability to speak effectively before groups of peers and/or managers.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have advanced knowledge of QuickBooks Accounting software; Office 365, especially Excel, Word, PPT, Teams, Outlook, and search engines.
Other Skills and Abilities
Fluent and proficient in English and has strong written and verbal communication skills.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Who You'll Work With In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 3rd largest Salesforce partner globally and in North America, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals.
Job Title: Director, Financial Services Cloud - Salesforce
As a Director in our Global Salesforce Financial Services Cloud capability practice, you'll lead and drive sales pursuits, expand our Financial Services Cloud and Financial Services footprint through exceptional client delivery, and develop and cultivate client relationships within the Financial Services industry, and its sub verticals.
This is an exciting opportunity for a results-driven leader with client management, sales, and client delivery experience working with financial services customers.
This role requires deep industry expertise and the ability to interface with senior level client executives. With this deep expertise comes the ability to help clients think strategically about their investments in the Salesforce platform and the required services to implement.
The ideal candidate has experience leading and driving complex Financial Services Cloud pursuits and has a passion for both sales and delivery. In this role, you will focus on supporting sales pursuits, providing subject matter leadership, client management, client delivery, and leading the Salesforce account strategy in partnership with regional market leadership for an account and/or set of accounts.
Responsibilities:
Support sales pursuits; serve as a global leader that encourages Pursuit Excellence throughout the deal cycle.
* Supports sales pursuits and sales process in partnership with local market leadership and global industry and capability leaders
* Proactively engages capability leadership; partners with go to market leaders, regional leaders to help solution the engagement approach and scope for our clients
* Determines sales strategy inclusive of win themes in partnership with regional market sales leadership
* Manage an overall team utilization target of 76%
* Supports development of proposal and statement of work
* Drives decision making on deal structure in partnership with sales solution leads
* Ensures deal due diligence (staffing, financials, legal, risk management, contract approval gates)
* Work closely with Slalom's Talent Acquisition team to attract the best Salesforce talent in the market
* Identifies pursuit close plans, identifies blockers and risks, and escalates any issues impacting pursuit progress
* Actively participates in driving pursuits to closure and supports contracting process in partnership with regional and local sales leadership
Business development:
Focuses on increasing our Financial Services Cloud footprint across Banking, Insurance and Wealth and Asset Management accounts
* Responsible for $15-20M+ annually within the Financial Services Cloud Capability
* Proactively thinks beyond the project and product to continue to expand our engagements with our clients
* Serves as a bridge between pursuit and delivery teams; focuses on identifying opportunities to expand our footprint on accounts to bring more to our customers in partnership with Salesforce and other capabilities
* Leverages relationships across the ecosystem to nurture leads, opportunities, and existing partnerships
Client Engagement Management:
Builds and cultivates relationships with senior clients (project sponsor, director level and above)
* Shares industry and product thought leadership in partnership with Slalom Industry and Salesforce Industry Capability leadership
* Identifies opportunities for Slalom to continue to help our clients achieve business objectives
* Partners with in-market Accountable Executives and Client Partners to ensure customer success and satisfaction, using Slalom's "Customer Love" survey criteria
Delivery & Delivery Excellence:
Exceptional client delivery; responsible for ≥60% individual utilization delivering industry specific solutions and offerings
* Engages as part of client project teams ranging from 2-15+ consultants, and brings industry perspective and expertise to the overall project engagement
* Keeps a pulse on industry trends through client engagement and delivery and provides feedback and insights to industry leadership to inform our solution program
* Provides oversight and project delivery governance best practices, and oversees project delivery quality
Industry & Platform Expertise:
* 10+ years' experience in the Financial Services industry
* 10+ years' consulting experience
* 3+ years' leading Financial Services Cloud programs
* Maintains awareness of industry best practices (working with Industry leaders)
* Broad understanding of Salesforce and the Financial Services ecosystem and offerings (working with Capability leaders)
Qualifications:
* Minimum 3-5 years of account/delivery management experience
* Experience working with banking customers and experience in a large consulting environment
* 3-5 years' experience selling and delivering within the Salesforce Financial Services ecosystem
* Previous sales and consulting experience, as well as experience working in an account leadership and/or customer success role
* Prior experience meeting and exceeding sales targets of a similar size
* Skilled at leading teams through complex technology solution sales
* Passionate about financial services, and technology
* Proven track record in selling through exceptional client delivery
* Experienced in building relationships with customers (director level and above)
* Able to partner with clients to understand their organizational needs and recommend solutions that add value to their business
* Strong customer service and interpersonal skills
* Budget and project management experience
* Excellent verbal and written communication skills
* Able to travel up to 30%
About Us
Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.
Compensation and Benefits
Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.
Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and targeted base pay salary ranges:
East Bay, San Francisco, Silicon Valley:
Director: $249,000-$307,000
San Diego, Los Angeles, Orange County, Seattle, Boston, Houston, New Jersey, New York City, Washington DC, Westchester:
Director: $228,000-$281,000
All other locations:
Director: $209,000-$258,000
In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.
We will accept applicants until January 30, 2026, or until the position is filled.
We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: ********************.
EEO and Accommodations
Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact ****************************** if you require accommodations during the interview process.
$249k-307k yearly Easy Apply 29d ago
Director Patient Logistics - Patient Logistics
Penn State Health 4.7
Operations director job in Hershey, PA
**Penn State Health** - **Penn State Health Corporation** **Work Type:** Full Time **FTE:** 1.00 **Shift:** Day **Hours:** 8:00a - 5:00p **Recruiter Contact:** Taryn Blydenburgh at ************************************ (MAILTO://************************************)
**SUMMARY OF POSITION:**
Responsible for the leadership, organizational, and quality outcomes of the Patient Logistics department to include, health system patient placement and the PSHMC Transfer Center, ensuring that all team members work together for patient placement and registration to occur in a timely fashion as well as support communications between providers and patients. Lead the capacity throughput initiative working with health system physicians, administrative, nursing and other leadership team members as well as health system and affiliate partners, to consistently meet or exceed industry standards for hospital patient logistics indicators and customer service.
**MINIMUM QUALIFICATION(S):**
+ Master's Degree in Business Administration, Hospital Administration, or related field required.
+ Seven (7) years of related experience required.
+ Five (5) years of management experience required.
**PREFERRED QUALIFICATION(S):**
+ Experience engaging with system-level leadership within an academic or integrated health system.
+ Proven track record leading highly engaged teams.
+ Experience with Epic Grand Central patient placement and logistics platform.
**WHY PENN STATE HEALTH?**
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
**Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:**
+ **_Be Well_** with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
+ **_Be Balanced_** with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
+ **_Be Secured_** with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
+ **_Be Rewarded_** with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
+ **_Be Supported_** by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.
**WHY PENN STATE HEALTH CORPORATION?**
There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.
Within Penn State Health's Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.
**YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.**
_This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract._ _All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities._
_Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination._
**Union:** Non Bargained
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**Position** Director Patient Logistics - Patient Logistics
**Location** US:PA: Hershey | Human Services | Full Time
**Req ID** 89118
$86k-156k yearly est. Easy Apply 7d ago
Director of Operations
City Wide Facility Solutions
Operations director job in Camp Hill, PA
Job Description
Are you a B2B sales or account manager with an strong track record of success building and managing sales/account management teams? Do you enjoy a culture that rewards based on performance? If you said yes, City Wide would like to hear from you!
City Wide, the nation's leading management company in the building maintenance industry, is seeking a Director of Operations to join our successful team. In this position, you will serve the City Wide Facility Solutions - Central Pennsylvania, one of more than 100 markets covered across the United States and Canada.
Why City Wide?
City Wide Facility Solutions is a leader in the building maintenance industry, with a locations that serve communities across the U.S. and Canada. Our company mission is to create a ripple effect...by positively impacting the community of people we serve. Our vision is the be the first choice for our clients, contractors and employees . Our values of community, accountability and professionalism are how we model success. At City Wide, you will find a high-energy work environment that rewards performance within a collaborative, inclusive and fun environment. Are you ready to join?
What you will do...
Effectively manage, develop, and lead a team of Facility Service Managers (FSMs) that support our clients.
Responsible for achieving annual revenues and profits, managing expenses, Independent Contractor (IC) margins, managing temporary labor (if applicable) and meeting/exceeding overall financial management of the operations of services offered
Responsible for identifying, hiring and training all operational employees, including but not limited to, FSM's and Night Managers.
Develop and maintain positive client relationships and achieve client retention above 90%.
Develop and maintain impactful, professional relationships vendors and Independent Contractors.
Ensure ICs are compliant with requirements to service City Wide clients and ensure they meet clients' scope of work.
Responsible for promoting and drive cross-selling opportunities with the sales team and drive non-janitorial services.
Responsible for participating in all new client starts for duration of new start.
Responsible for ensuring building inspections are completed, followed-up with and all client data is maintained in CRM.
Responsible for people development - ensure all 60-day reviews, Level 5 meetings and annual reviews are completed with operational employees.
Work in the field with FSMs each week and participate as backfill to the FSM as needed.
Travel within market, up to 50%.
Requirements
Position Requirements
5+ years experience in a sales, account management or operations role with increased responsibility.
Demonstrated track record of success managing a sales and/or account management team.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Relationship Building - Ability to effectively build relationships with customers and co-workers.
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.
Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
Time Management - Utilize available email and technology whenever possible so you don't waste time physically looking for someone to answer your question. Don't spend hours trying to figure it out yourself if someone can help. Must be able to effectively handle multiple tasks.
Organization - Have everything labeled and in its place.
Professional Demeanor - Present a warm and friendly personality and a helpful, positive attitude with clients, other employees, and applicants both in person and on the telephone.
Aptitude - Must have the aptitude to grasp the concept of the projects you are working on. Additionally, you must be able to see the “big picture” and prioritize your work accordingly. Ask why we do things so that you can improve the system.
Conflict Resolution - Ability to deal with others in an antagonistic situation.
Benefits
City Wide Facility Solutions offers a competitive compensation and benefits, including LIST BENEFITS HERE.
City Wide Facility Solutions is a fast-growing company with 86 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We continue to experience high growth and profitability across our franchise business. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at ******************
City Wide is an Equal Opportunity Employer.
$73k-124k yearly est. 10d ago
Director of SaaS Platform Operations
Allocore
Operations director job in Mechanicsburg, PA
Job DescriptionAllocore powers the leading government loans, grants, and fraud prevention programs with a unified cloud-based platform built for efficiency and security. Our advanced solutions power the largest and most complex government loan and grant programs, streamlining workflows and integrating proven technologies to handle high-volume financial processes with speed and precision. Every day, we're enabling government agencies to deliver critical financial resources to those who need them most-quickly and efficiently. At Allocore, our culture is built on three core values-Urgency, Collaboration, and Commitment-which shape how we work, innovate, and support one another. Joining Allocore means being part of a mission-driven team that values innovation, collaboration, and a commitment to excellence. If you thrive in high-pressure environments where urgency meets creativity and where every challenge is an opportunity to create impact, then continue reading....
Allocore seeks a talented and experienced Director of Platform Operations who will oversee all aspects of code deployments, major releases, and hotfixes across the enterprise. This leader will manage and mentor a global team responsible for executing deployments, conducting reviews, and coordinating with Cloud and Data teams to ensure reliable, secure, and efficient operations. The Director will play a critical role during production incidents or outages, serving as the central point of coordination for technical teams, providing frequent updates to stakeholders, and ensuring timely resolution.
Responsibilities:
Lead the assurance and reliability strategy for all SaaS platforms, driving uptime targets (e.g., 99.9%+ SLA) and ensuring rapid incident response and recovery.
Establish and mature incident, problem, and change management processes aligned with ITIL and SRE best practices to minimize service disruption.
Implement and optimize observability frameworks (e.g., Datadog, Splunk) and drive automation of detection, alerting, and remediation workflows.
Partner with Engineering, DevOps, QA, and Customer Support teams to ensure seamless releases, efficient rollback mechanisms, and proactive issue identification.
Define and enforce operational standards, SLAs, and KPIs; drive continuous service improvement and risk mitigation strategies.
Analyze system performance data to identify trends, bottlenecks, and opportunities for architectural and process improvement.
Oversee go-live readiness reviews, validation of release packages, and post-deployment verification to ensure production stability.
Build and lead a high-performing production assurance team; develop talent in reliability engineering, automation, and operational excellence.
Evaluate, select, and manage third-party tools and service providers supporting production monitoring, incident response, and root cause analysis.
Champion a culture of promoting collaboration, continuous improvement, and proactive problem-solving.
Requirements:
Bachelor's degree in computer science, Engineering, Information Systems, or equivalent experience.
8+ years of experience in IT Operations with at least 3 years in a leadership role.
Proven track record in managing global technical teams and overseeing enterprise-scale deployment
Demonstrated experience leading through production incidents and outages, including communication and stakeholder management.
Strong problem-solving and analytical skills with the ability to anticipate and mitigate risks. • Excellent communication skills, able to translate complex technical information into clear updates for executives and non-technical stakeholders.
Experience working in regulated industries or environments with strong security and compliance requirements preferred
Excellent communication and leadership skills.
Ability to work effectively in a fast-paced, collaborative environment.
Ability to obtain and maintain government clearance (applicants must be U.S. citizens).
Nice to Have:
Experience with cloud platforms (e.g., AWS, Google Cloud, Azure).
Familiarity with DevOps practices and tools (e.g., Docker, Kubernetes, CI/CD pipelines).
Contributions to open-source projects or a strong presence in the developer community.
Previous experience in the fintech industry, with an understanding of financial systems & regulations.
Live in the Mechanicsburg/Harrisburg, PA area, as this is a hybrid role.
Benefits:
Competitive salary and performance-based bonuses
Comprehensive health plans to choose from. FREE dental. FREE vision insurance plans
Flexible work hours and hybrid work options
Unlimited PTO and company holidays
Collaborative and inclusive work environment with a diverse team
Company-sponsored events and team outings
What to Expect:
Step 1 - Apply. It only takes a few minutes!
Step 2 - HR Phone Screen. If your application is a good match, you'll hear from one of our recruiters about setting up a phone screen.
Step 3 - Interview(s). Now's your chance to learn about the job, show us who you are, share why you would be a great addition to the team, and determine if Allocore is the place for you.
Step 4: Decision. The team will discuss - if it's a good fit for us and you, we'll make it official!
Candidates selected for a conditional offer of employment will be subject to a background check. A criminal conviction does not automatically disqualify a candidate from consideration; results are evaluated in accordance with applicable laws and job relevance.
If you're ready to take your career to the next level and be part of a team that values creativity and innovation, apply now! We can't wait to meet you and see how you'll contribute to our success.
*****************
Allocore is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate our employees' unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Texting Privacy Policy and Information:
Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Message frequency will vary depending on the application process.
Msg & data rates may apply.
OPT out at any time by texting "Stop".
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$73k-124k yearly est. 27d ago
Vice President and General Manager
United Coolair Corporation 3.6
Operations director job in York, PA
The Vice President and General Manager, reports to and works closely with the President for the Dehumidification and DOAS group of businesses and sets the operating and strategic agenda to take the UCA organization, currently a $35M to a $70M business over the next 3 years. The purview spans all aspects of the commercial, financial, and operational decision-making for the business to support the anticipated growth plan. The role will make decisions around design and cost structure, personnel, manufacturing footprint and overall strategy. This is an ideal opportunity for a candidate to make a business their own and grow within a very special, high-performing group of businesses. The General Manager will be located in York, PA and 25% - 30% travel is required; primarily to visit customers and industry marketing events and opportunities.
$142k-230k yearly est. 39d ago
Director of Operations #ESF2791
Experthiring 3.8
Operations director job in Lititz, PA
Job Type : Full Time
Pay : Competitive Pay & Benefits!
Job Description
What you will be doing:
Lead and coordinate with managers and supervisors on day\-to\-day operations.
Ensure Sechan delivers added value to customers while meeting and exceeding financial objectives.
Develop and maintain a skilled workforce through timely coaching, feedback, and cross\-training.
Establish policies to drive retention and attract top talent.
Ensure adequate development of future leaders through succession planning and training initiatives.
Develop, implement, and execute strategic plans and financial goals.
Enable a culture of ownership and accountability within the Operations Team.
Experience you will need:
Experience in manufacturing operations management.
Minimum of 10 years of progressive product integration management experience in a high reliability manufacturing environment.
Experience with manufacturing processes and procedures.
Strong leadership skills with a focus on team development.
Proven track record of implementing continuous improvement initiatives.
Experience in strategic planning and execution.
Ability to manage and develop organizational policies.
Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days
#INDEH123
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$74k-126k yearly est. Easy Apply 60d+ ago
Director Patient Logistics - Patient Logistics
Penn State Milton S. Hershey Medical Center
Operations director job in Hershey, PA
Apply now Penn State Health - Penn State Health Corporation Work Type: Full Time FTE: 1.00 Shift: Day Hours: 8:00a - 5:00p Recruiter Contact: Taryn Blydenburgh at [email protected] Responsible for the leadership, organizational, and quality outcomes of the Patient Logistics department to include, health system patient placement and the PSHMC Transfer Center, ensuring that all team members work together for patient placement and registration to occur in a timely fashion as well as support communications between providers and patients. Lead the capacity throughput initiative working with health system physicians, administrative, nursing and other leadership team members as well as health system and affiliate partners, to consistently meet or exceed industry standards for hospital patient logistics indicators and customer service.
MINIMUM QUALIFICATION(S):
* Master's Degree in Business Administration, Hospital Administration, or related field required.
* Seven (7) years of related experience required.
* Five (5) years of management experience required.
PREFERRED QUALIFICATION(S):
* Experience engaging with system-level leadership within an academic or integrated health system.
* Proven track record leading highly engaged teams.
* Experience with Epic Grand Central patient placement and logistics platform.
WHY PENN STATE HEALTH?
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:
* Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
* Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
* Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
* Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
* Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.
WHY PENN STATE HEALTH CORPORATION?
There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.
Within Penn State Health's Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.
YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.
This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.
Union: Non Bargained
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$87k-142k yearly est. 6d ago
VP, Operations (Greater Toronto Area)
First Advantage 4.7
Operations director job in North York, PA
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest asset - our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
Job Summary:
The Vice President, Operations is responsible for the day-to-day management of fulfilment functions to ensure effective and efficient processes, high client satisfaction, and regulatory compliance. While this role will be largely remote, we are currently limiting our search to candidates in the Toronto area for monthly visits to the Toronto area office. Additionally, there will be up to 10% travel including international trips.
What You'll Do:
Operational Leadership:
* Oversee daily operations for the fulfilment teams
* Develop and implement operational strategies, key performance indicators, and goals to improve service delivery, quality, and client satisfaction
* Drive continuous improvement in operational workflows to optimize efficiency and demonstrate cost stewardship
* Prepare executive updates on a monthly basis
* Participate as a speaker/presenter in meetings
Team Leadership:
* Lead, coach, mentor, and develop a high-performing operations team, fostering a culture of accountability, growth, and collaboration
* Partner with Human Resources on talent acquisition, learning and development, and performance management
* Develop career pathing and succession planning within the team
Process Optimization:
* Analyze operational data and leverage insights to implement process improvements and enhance overall service delivery
* Partner with Product, Technology, and Enablement teams to evaluate and implement new tools, platforms, or vendors that can increase efficiency, reduce costs, and support company growth
* Evaluate and implement new tools, platforms, or vendors that can increase efficiency, reduce costs, and support company growth
Client Relations:
* Act as the senior point of contact for escalations, working closely with Customer Success teams to resolve issues promptly
* Monitor Service Levels and performance metrics, ensuring the team consistently meets and exceeds client expectations
* Attend client meetings via video call and in-person as needed
Strategic Planning
* Help set operational goals and align operational objectives with the company's strategies
* Participate in and lead cross-functional projects and initiatives that drive growth, optimize operational performance, and expand product offerings
* Remain abreast of industry trends and regulator changes, providing strategic recommendations to adapt of capitalize on evolving industry conditions
What You'll Need to be Successful:
* 10+ years of experience in operations management, preferably within the background screening, risk management, or due diligence industries
* Proven track record of leading and scaling operations in a high-growth environment
* Exceptional leadership skills with experience, building, managing, and developing high performing teams
* Strong communication, problem-solving, and decision-making abilities
* Demonstrated experience with process improvement, data analysis, and technology-driven solutions
* Act as the senior point of contact for escalations, working closely with Customer Success teams to resolve issues promptly
* Monitor Service Levels and performance metrics, ensuring the team consistently meets and exceeds client expectations
* Attend client meetings via video call and in-person as needed
* Strategic Vision & Execution
* Results Orientation & Accountability
* Client-centric Mindset
* Data-Driven Decision Making
* Change Management & Adaptability
* Leadership & Employee Development
What Are You Waiting For? Apply Today!
You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
This position is a replacement role for an existing vacancy.
Applications are processed through an applicant tracking system (ATS), and while automation helps with organization, all decisions include meaningful human involvement which is maintained throughout the hiring process.
The base salary range for this position is approximately $130,000-$150,000 CAD. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process
First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
If you require accommodation at any stage of the hiring process, please let us know. We will work with you to meet your needs.
United States Equal Opportunity Employment:
First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
$130k-150k yearly 7d ago
Operations Manager
CSA Global 4.3
Operations director job in Fort Indiantown Gap, PA
Full-time Description
Client Solution Architects (CSA) is currently seeking an Operations Manager to support our program at Fort Indiantown Gap, PA
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
This position is contingent upon contract award.
How Role will make an impact:
Manage MTC Operations and Training on-site during standard operating hours.
Manage and supervise Contractor support of day-to-day MTC operations and training
Scheduling and coordination of MTC resources and the training request process; and MTC task tracking
Requirements
What you'll need to have to join our award-winning team:
Clearance: Must possess and maintain an active Secret Clearance.
Bachelor's degree, subject immaterial, Graduated from the Army CGSC, Intermediate Level Education (ILE), or equivalent level military schooling preferred.
Minimum 5 years of experience with military training and training support operations;
5 years of operations management experience
3 years of experience, within the last 10years, with military simulations;
A robust understanding of the Army Mission Command Training Support Program (MCTSP) and MTC operations
Why You'll Love this Job:
Purpose filled roles that contribute to impactful solutions to advance our federal clients' mission.
You may examine doctrine, plans, policies and procedures that will enhance and enrich the training environment, ensuring our warfighters are fully prepared for any challenge.
Daily opportunities to develop new skills
Team environment
What We Can Offer You:
Compensation
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Benefits
Healthcare (medical, dental, vision, prescription drugs)
Pet Insurance
401(k) savings plan
Paid Time Off (PTO)
Holiday pay opportunities
Basic life insurance
AD&D insurance
Company-paid Short-Term and Long-Term Disability
Employee Assistance Program
Tuition Support Options
Identity Theft Program
$66k-106k yearly est. 60d+ ago
Director Business Transformation Program Ops
Delhaize America 4.6
Operations director job in Carlisle, PA
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Position Summary:
The Business Transformation Program Ops Director leads the strategy, governance, and orchestration of the entire transformation initiative. Serving as the operational and analytical nerve center, this role ensures alignment of workstreams, resources, timelines, and third-party partners to a unified delivery roadmap. This leader integrates business and IT planning, milestone management, change management, and value tracking, driving accountability and transparency at every stage. This role provides the structured framework and disciplined oversight necessary to guide the enterprise through a complex, multi-year transformation journey.
Duties & Responsibilities:
* Lead a dedicated Program Ops team, including functional managers, analysts, and third-party partner liaisons as required for successful transformation
* Own the integrated transformation roadmap across business and IT towers, aligning sequencing and milestones
* Manage interdependencies across functional workstreams, technology delivery, change enablement, and key programs connected to the transformation
* Operate as a liaison between business and IT leadership to align sequencing and milestone readiness
* Coordinate performance reporting and KPI tracking, enabling executive visibility into progress and value realization
* Guide program-level issue and risk management, escalating critical blockers as needed
* Support transformation leadership in strategic communications and progress reviews
* Coordinate with Strategy, Tech, HR, Communications, Training, & Finance partners on resourcing, retention, value tracking, and organizational change management tied to transformation priorities
* Ensure consistency in working models, methodologies, and tools (e.g., RAID logs, dashboards, decision trackers) used across the program
* Partner with system integrators and external consultants on delivery structure, staffing, and adherence to timelines
* Lead program financial management, budgeting, and funding allocation across transformation waves.
* Serve as the lead facilitator of cross-functional governance forums, portfolio reporting, and transformation health indicators
* Support transformation leadership in strategic communications, governance forums, and other activities necessary to enhance ADUSA's transformation management capability
* Additional job duties may be assigned as needed to meet the needs of the business and support our values
Qualifications:
* Bachelor's degree in business, operations, technology, or related field
* 10+ years of experience in program or portfolio management within enterprise-wide initiatives, with at least 3 years in a leadership role
* Deep understanding of transformation governance structures and milestone-based delivery approaches.
* Proven track record managing large-scale ERP or system-enabled business transformations
* Strong leadership, interpersonal, and communication skills, building and maintaining effective relationships with stakeholders
* Comfort with program analytics, budgeting, forecasting, and resource allocation processes
* 25-50% travel required
Preferred Qualifications:
* Experience in a transformation office (TMO), PMO, or enterprise strategy function
* Familiarity with SAP, Oracle, or comparable ERP implementation frameworks and methodologies
* Ability to synthesize executive sponsor inputs, functional team requirements, and external partner contributions into integrated delivery plans
* Experience supporting complex change, data, or process streams within transformation programs
* Advanced proficiency with PowerPoint & Excel
* PMP Certification
* ProSci Certification
ME/NC/PA/SC Salary Range: $139,120 - $208,680
IL/MA/MD/NY Salary Range: $160,000 - $240,000
Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.
#LI-RC1 #LI-HYBRID
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
$66k-113k yearly est. 35d ago
Manager of Project Operations
Pennsylvania Housing Finance Agency 4.1
Operations director job in Harrisburg, PA
Provides direct supervision typically to professionals or skilled technical employees at the entry or intermediate level. Functions as advisor to unit and division and sets goals and objectives for team members for achievement of operational results. Analyzes and resolves problems through drawing from prior experiences. Interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of Agency resources (operational, financial, and human) in compliance with divisional and Agency goals and objectives.
1. Advise and assist the Director of Housing Management on matters pertaining to the overall operation, management, and compliance requirements of PHFA-financed projects.
2. Maintain a thorough, in-depth knowledge of HUD Regulations, Section 42 Low Income Housing Tax Credits, Federal HOME, HRA, PHARE, other agency financing, and PHFA's Policies and Procedures for all program requirements and compliance issues.
3. Supervise, train, and evaluate senior housing management representatives and the Assistant Housing Management Representative to achieve high performance levels on a consistent basis.
4. Interpret and inform owners, agents, and housing management staff of all applicable program rules, regulations, and changes issued by federal agencies regarding all PHFA property operations requirements.
5. Work in coordination with the Housing Services Department to plan, develop, and administer PHFA's Multifamily Affordable Housing Conference.
6. Prepare and maintain the Agency's Housing Management Property Operations and Internal Operations Manuals.
7. Assign properties to the appropriate Housing Management staff for the responsibilities of specific program compliance monitoring functions.
8. Coordinate and assign Housing Management Representatives to assist the assigned development officer or tax credit officer each year in the proposed development process.
9. Serve as liaison with local HUD offices, IRS compliance division, other state
agencies, and housing authorities throughout the State.
10. Assist owners, agents, and residents in resolving problems relating to the effective operations of the properties.
11. Conduct regular staff meetings and trainings as may be necessary for the Norristown, Pittsburgh, and Harrisburg housing management property operations staff.
12. Participate in pre-closing meetings for proposed developments.
13. Prepare annual reports for DCED and the FHLB.
14. Review and approve new and/or changes in management agents.
15. Process, review and publish annual HOME rent and income limits.
16. Review and approve time allocation sheets, expense reports, and travel requests from all HMRs.
17. Arrange contracts and scheduling for REAC inspections of all HUD Risk Share Properties.
18. Be available to assist the Director of Government Affairs, whenever called upon, in a prompt and efficient manner in resolving federal and state congressional inquiries.
19. Complete any special assignment as requested by the Director of Housing Management, Executive Director, and the Deputy Executive Director/ Chief Counsel.
QualificationsBachelor of Science, Experience (10-15 years) ExperienceExperience (10-15 years) EEO Statement
As an employer, PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment.
The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, family status, gender, national origin, political affiliation, race or religion.
Diversity Statement
PHFA values, honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff, and in all programs and services offered.
$44k-57k yearly est. Auto-Apply 60d+ ago
Dental Office Operations Manager
Chord Specialty Dental Partners
Operations director job in York, PA
Compensation: $72,000 - $75,000/ annually
Spark Orthodontics is seeking a highly organized, detail-oriented Operations Manager (OM) to lead the smooth and efficient operation of our Orthodontic office.
As the OM, you will own administrative processes and financial oversight, ensure seamless office flow, and provide strong support to our clinical, provider, and administrative teams. This role is pivotal in creating a positive, high-performing environment that empowers our dental team to deliver exceptional patient care.
The ideal candidate is a strategic thinker, strong communicator, and natural outcome owner who thrives on solving problems and driving operational excellence.
Together with our dentists and clinical staff, you will bring your experience, leadership, and passion to maintain and elevate the exceptional dental experience our patients deserve.
Location: York, PA.
Schedule: 7:45 AM - 5:30 PM, Monday - Thursday. Fridays, 8:00 AM - 5:30 PM.
Responsibilities
Own Scheduling Discipline: Maintain and optimize office schedules in full compliance with our company policies and procedures to maximize productivity.
Enforce Policy Adherence: Implement and monitor company office policies, holding staff accountable for consistent compliance.
Drive Financial Stewardship and Business Health: Manage office operations within budget guidelines, including revenue drivers, cost control for supplies, equipment upgrades, and resource allocation.
Accelerate Growth Initiatives: Actively support marketing and promotional programs to increase new patient acquisition and strengthen community presence.
Lead High-Performance Teams: Directly supervise office staff, providing proactive performance management through feedback, coaching, corrective actions, and formal appraisals.
Foster Communication & Alignment: Conduct monthly office meetings, bi-weekly provider meetings, maintain documented minutes, and ensure follow ups are made.
Promote Continuous Improvement: Identify operational gaps and implement solutions that enhance efficiency, patient experience, and team engagement.
Drive Cross-Functional Collaboration: Partner with Revenue Cycle, Marketing, HR, and other support functions of Chord to align strategies, resolve challenges, and deliver seamless operational and patient experiences.
Qualifications
Minimum of three (3) years of experience in a management position, preferably in a dental or healthcare setting.
Excellent organizational and communication skills with attention to detail.
Ability to support doctors, employees, and patients as a leader of the operations team.
Knowledge of dental/medical terminology and PMS software preferred.
Experience using Microsoft Office Suite including Outlook, Teams, Excel and Word.
Clearance through the State of PA to work on children: determined through Criminal Background Check, Finger Printing, and Child Abuse Clearance
What We Offer
We believe that taking care of our employees and their families is paramount. That's why we offer a comprehensive benefits package designed to support you in every aspect of your life. Here's what we provide:
Medical and Vision Insurance: You're eligible starting the first month after you join.
Dental Coverage: Enjoy this benefit with $0 premium.
401(k) Plan with Company Match: We help you plan for your future with our matching program.
Generous Paid Time Off and Holidays: Take the time you need to relax and recharge.
Employee Referral Program: Earn rewards for bringing talented individuals to our team.
Big savings, big perks: Enjoy exclusive discounts on everything from restaurants and travel to movies and more with our employee discount program.
Pet Insurance: We understand the importance of furry family members too.
Cutting-edge Technology and Training: We provide the tools and resources you need to excel in your role.
Life and Disability Insurance Options: Protect yourself and your loved ones with our coverage options.
Who We Are
Spark Orthodontics was founded in 2010 by Dr. Jason M. Hartman, D.M.D., M.S. We have 11 convenient locations and have quickly become the leading orthodontic care provider in the Lehigh Valley, Greater Reading Area, Schuylkill County, Lancaster County, York County, Cumberland County, Dauphin County, Luzerne County, and Montour County areas. We are known for our innovative office designs and are widely recognized as a leader in orthodontics. We aim to create a foundation of optimal oral health for every child and a supportive, inspiring atmosphere for every team member.
#IND
$72k-75k yearly Auto-Apply 27d ago
Vice President/General Manager
DHC USA 4.3
Operations director job in Mechanicsburg, PA
The Vice President of Operations/General Manager plays a critical role in creating and implementing compelling operational strategies. The VPO/GM will provide oversite for all aspects of operations including; customer service, distribution, quality and regulatory compliance, cybersecurity and more. This role is expected to balance the immediate needs of maintaining current operations with the broader goal of fostering innovation and creating value for the company's future. The VPO/GM will work closely with company executives, departments, and team members to strategize and develop long-term plans that will support growth and success for the company.
Essential Duties and Responsibilities include the following:
· Strategic Planning: Collaborate with senior leadership to develop and implement operational strategies that align with the company's overall goals and objectives.
· Operational Oversight: Provide leadership and supervision to various departments, divisions, and teams within the organization. Ensure efficient and effective daily operations.
· Resource Management: Manage and allocate resources, including budgets, personnel, and equipment, to support operational initiatives and meet performance targets.
· Quality Control: Oversee quality assurance and quality control processes to ensure products or services meet or exceed established operational standards.
· Supply Chain Management: Develop and maintain relationships with suppliers and vendors, optimizing the supply chain for cost-effectiveness and reliability.
· Team Leadership and Development: Build and lead a high-performing operations team, providing guidance, coaching, and support to staff members.
· Performance Metrics: Establish and monitor key performance indicators (KPIs) to track operational performance, analyze data, and make data-driven decisions.
· Compliance: Ensure the organization complies with all relevant laws, regulations, and industry standards. Develop and implement policies and operating procedures to maintain compliance.
· Contract Review and Participation: Participate in the examination of contractual agreements, including but not limited to customer contracts, vendor agreements, and partnership agreements, to ensure compliance with company operational capabilities and standards.
· Financial Management: Collaborate with departmental leadership teams to provide financial projection and review, including budgeting, forecasting, and financial performance analysis.
· Technology Integration and Compliance: Evaluate and implement technology solutions to enhance operational processes and productivity while maintaining MSS (Minimum Security Standards).
· Continuous Improvement: Foster a culture of continuous improvement by promoting innovation, best practices, and employee involvement in process enhancement.
· Communication: Maintain open and effective communication channels within the organization and across other departments, domestic and foreign.
* Other duties may be assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree (Master's degree preferred) in business administration or related field, or an equivalent combination of education and experience
15+ years in a continually progressive senior leadership role in a related field or industry
Knowledge of multiple operational functions and principles, including customer service, distribution, technology, contractual agreements, finance, and employee management
Experience in developing financial departmental budgets and business plans
Working knowledge of FDA (Food and Drug Administration) import/export compliance regulations, with cosmetic industry experience highly preferred
Proven ability to plan and manage operational processes for maximum safety, efficiency, and productivity
Ability to streamline or implement structures and roles that increase efficiency while supporting rapidly changing business demands
Excellent presentation skills for both internal and external purposes
Strong working knowledge of data analysis and performance metrics, using business management software (ex: ERP, WMS, SQL, MS O365)
Excellent organizational, communication, and leadership skills, backed by previous professional success
Bilingual in Japanese highly desirable
Competencies
To perform the job successfully, an individual should demonstrate the following:
Core Competencies
Customer Service
Works well with customers (internal/external); promotes a positive image of the company; responds to request for service and assistance; meets commitments; strives to solve issues raised by customers.
Teamwork
Values the input and know-how of other employees; asks for help, when needed; offers help to other employees, when needed; builds trust and respect among fellow employees; takes actions that demonstrate consideration for the feelings and needs of others; works with other departments toward a common goal.
Adaptability or Flexibility
Open to change and new information; adapts behavior and work methods in response to new information, changing conditions or unexpected obstacles; able to deal with frequent change, delays, or unexpected events.
Ethics
Upholds DHC's Code of Conduct; treats coworkers and customers with respect; behaves in a fair and ethical manner towards others; instills mutual trust and confidence; honest; maintains confidentiality.
Professionalism
Approaches others in a positive manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Communication
Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret information.
Continual Learning
Grasps the essence of new information; applying newly gained knowledge and skill on the job; recognizes own strengths and weaknesses; pursues self-development; seeks feedback from others and opportunities to master new knowledge.
Interpersonal Skills
Listens to others without interrupting; keeps emotions under control; open to other ideas and willing to try new things; focuses on solving conflict, not blaming.
Diversity
Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment free environment.
Safety
Follows safety and security procedures; reports unsafe conditions; uses equipment and materials properly.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and employee handbooks. Ability to write routine reports, policy and procedures, and correspondence. Ability to speak effectively before groups of peers and/or managers.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have advanced knowledge of QuickBooks Accounting software; Office 365, especially Excel, Word, PPT, Teams, Outlook, and search engines.
Other Skills and Abilities
Fluent and proficient in English and has strong written and verbal communication skills.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
How much does an operations director earn in Silver Spring, PA?
The average operations director in Silver Spring, PA earns between $57,000 and $158,000 annually. This compares to the national average operations director range of $65,000 to $164,000.
Average operations director salary in Silver Spring, PA
$95,000
What are the biggest employers of Operations Directors in Silver Spring, PA?
The biggest employers of Operations Directors in Silver Spring, PA are: