Operations vice president jobs in Rocky Mount, NC - 405 jobs

We are recruiting on behalf of our client, a global manufacturer of materials headquartered in the United States. This organization has a highly technical and broad portfolio of specialized and sustainable material solutions that help their customers - and our planet - be more sustainable. They transform customer challenges into opportunities, bringing new products to life for a better world. Role Summary: Our client is seeking a dynamic and experienced Site Director to lead its manufacturing operations in Greenville, NC. This pivotal role requires a visionary leader who embodies our clients' core values-trust, support, respect-and fosters a high-performing, safety-first culture. The Site Director will oversee multiple operations on campus, driving manufacturing excellence, regulatory compliance, and operational efficiency while championing continuous improvement across all facets of production and team development. The ideal candidate will have a proven track record in managing complex manufacturing environments, directing capital projects, and executing strategic initiatives within a global matrix organization. Responsibilities include budget oversight, regulatory liaison with U.S. government agencies, and stewardship of public relations and community engagement. This is a unique opportunity to shape the future of this business unit while leading with integrity, innovation, and impact. Ideal Candidate: Education: Bachelor's Degree in Chemical Engineering Experienced with PSM facilities Experience leading multi-sites and at least a workforce of 400+ (required) Experience with Capex ($100M minimum)

*Must have operational leadership experience in inpatient/residential substance use disorder treatment Summit BHC is excited to announce we will be opening a new SUD Treatment Center in Raleigh, NC in 2026! The Chief Executive Officer serves as the executive officer with day-to-day responsibility for the management and operation of the facility. The CEO has primary responsibility for the development, implementation, and achievement of the facility's strategic business plan in conjunction with routine operations to include quality of care, staff development, maintenance of licensure and accreditations, financial performance, and continuous performance improvement. Roles and Responsibilities: Collaborates with the governing body in the development of facility-specific annual operating capital budgets and strategic business plans. Assures that the medical staff is involved and provides input into this process through coordination with the office of the Medical Director. Manages day-to day operations and staff so that the facility achieves its objectives in all of the following key performance areas: effective patient/client care outcomes, appropriate fiscal management, maintenance of licensure, accreditation and other regulatory criteria, implementation of focused business development processes, medical staff compliance with regulatory and accreditation guidelines. Organizes the day-to-day management and operation of the facility through departmentalization, delegation and alignment of responsibilities to meet the facility's patient/client care and business objectives. Creates and maintains a network of local constituency groups to include government agencies, local businesses, affiliate health providers, and the surrounding community. Appraises leadership team performance, both of individual members and the team as a whole, assesses competencies, and provides coaching/corrective action as appropriate under the direction of the governing body. Ensures participation of staff in facility/program wide in-service and continuing education programs, including those specific to the treatment of children, adolescents and families. Recruits allied health professionals and psychiatrists to increase the scope of service offerings at the facility. Effectively manages and directs contract negotiations and contract compliance with the commercial payer community to include rate negotiations and services provided. Oversees contract relationships to include regular reporting on contract performance as well as new revenue generation and growth. Leads development of continuum of care to include comprehensive outpatient services and community based programs. Serves as the final authority for resolution of staff performance concerns and performance improvement activities as appropriate. Routinely attends and as appropriate, chairs periodic meetings with the governing body, medical staff, executive management team, and other departments of the facility. Remains current in all national healthcare-based initiatives through participation in such organizations as NAPHS and the relevant state based facility association. Ensures an effective survey readiness plan is active at all times including a comprehensive auditing plan, corrective actions taken to address noncompliant areas, and preventative actions to maintain continuous accreditation and regulatory compliance. Ensures adherence to the Summit Compliance program including timely follow-up with reported compliance issues, staff training, and proactive auditing. Confirms and leads accurate Governing Board reporting and quarterly calls. Guarantees prompt, thorough follow-up of any patient/client safety issues including system-issue corrections and proactive assessment of high-risk areas. Ensures appropriate support for QAPI activities including direct and leadership staff resources, training, and other requirements. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: Bachelor's degree in Business Administration, Healthcare Administration, Public Health, Marketing, Clinical or related discipline required; MBA/MHA preferred. Three or more years' experience in senior leadership or CEO role in a behavioral health, acute care, and/or managed care environment. Ability to lead successful licensure, accreditation, and compliance efforts in a behavioral health facility. Demonstrates thorough knowledge of facility administration and clinical operations. Strong working knowledge of financial management and business development processes. SUPERVISORY REQUIREMENTS: Five or more years of supervisory/management experience in healthcare setting required. Summit Healthcare Mgmt offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Summit Healthcare Mgmt is an EOE. Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served

The Director Revenue Cycle Management is responsible for the overall performance, strategy, and operational management of the organization's revenue cycle. This role oversees all revenue cycle functions including registration, insurance verification, billing, collections, accounts receivable, credentialing, and patient financial processes. Position will develop and implement strategies to improve cash flow, reduce bad debt, maximize net revenue, and ensure compliance with all regulatory requirements. The ideal candidate brings strong healthcare financial management experience, a hands-on leadership style, and the ability to standardize and optimize revenue cycle processes across the organization. Key Responsibilities Leadership & Strategy Serve as a strategic resource to senior management, operations leadership, billing trainers, and revenue cycle staff. Develop and manage revenue cycle strategies to meet short-term and long-term organizational goals. Establish clear goals, objectives, and performance metrics for revenue cycle operations. Develop, implement, and enforce revenue cycle policies, procedures, and guidelines with consistent company-wide application. Revenue Cycle Operations Plan and direct patient registration, insurance verification, billing, collections, and data processing to ensure accurate billing and efficient collections. Oversee front office and patient service functions as they relate to revenue cycle performance. Set clear productivity expectations and quality standards for reception, patient service representatives, and business office teams. Standardize workflows across the revenue cycle to ensure consistency with company standard operating procedures. Financial Performance & Analytics Monitor and evaluate collection effectiveness and ensure insurance billing remains current within established departmental timelines. Maximize revenue through accurate charge capture and appropriate charge structures aligned with payer contracts, industry standards, and market conditions. Analyze accounts receivable to optimize net revenue, stabilize cash flow, reduce denials, and minimize write-offs. Perform audits and develop comprehensive monthly revenue cycle performance reports for leadership. Implement recommendations from internal and external audits, consultants, and compliance reviews. Billing, Coding & Credentialing Oversee charge master maintenance, including review and approval of pricing, CPT, HCPCS, and revenue codes. Establish and maintain relationships with third-party payers and insurers. Manage physician credentialing and re-credentialing processes with private and government payers. Ensure compliance with federal, state, and payer-specific regulations. Process Improvement & Compliance Develop and implement process improvements to enhance quality, efficiency, and productivity. Ensure consistent communication and enforcement of revenue cycle policies. Maintain up-to-date knowledge of healthcare regulations, reimbursement trends, and best practices. Other Perform additional duties as assigned. Education Bachelor's Degree required or equivalent combination of education and experience. Experience & Qualifications Minimum of three (3) years of experience in healthcare management, including clinic management, patient management, or accounts receivable. Strong background in healthcare financial management and revenue cycle operations. Knowledgeable of federal and state healthcare laws and regulatory requirements. Experience with Athena EMR preferred. Proficiency in Microsoft Word, Excel, and PowerPoint. Strong leadership, analytical, and communication skills. Ability to manage multiple priorities in a fast-paced healthcare environment.

The Senior Manager of Outpatient Clinical Operations & Innovation plays a key leadership and support role in driving strategic initiatives, clinical innovation, and operational excellence. This position collaborates across functions, including technologists, radiologists, and internal/external stakeholders, to ensure alignment in protocols, workflows, and best practices. Responsibilities include supporting the implementation of advanced imaging technologies, optimizing clinical operations, and contributing expertise in multidisciplinary meetings and strategic planning sessions. Key Responsibilities: Clinical Operations Collaborate with radiologists and site staff to maintain and update accurate, high-quality imaging protocols aligned with clinical standards and regulatory requirements. Provide guidance and hands-on support to technologists and clinical staff on best practices to ensure safe, effective, and consistent imaging procedures. Assist with image uploads and support research initiatives and clinical trial management by coordinating data collection and documentation. Deliver on-site applications training, advanced procedure education, and demonstrations of new software features or clinical workflows to support staff development and operational excellence. Support accreditation activities, including selecting and evaluating imaging studies for submission to meet regulatory and quality standards. Partner with radiologists, operational teams, and the Director of Outpatient Clinical Ops to identify and resolve issues related to image quality and workflow efficiency. Assist new technologists in mastering complex patient cases and advanced imaging protocols to ensure proficiency and confidence. Support onboarding new clinical sites and the integration of updated imaging equipment, ensuring the deployment of the latest technology and protocols. Project Management & Collaboration Participate in workshops, meetings, focus groups, and cross-functional teams, serving as a clinical liaison between technologists, radiologists, and leadership to ensure alignment and effective communication. Prepare and deliver slide decks, briefings, and progress summaries to support leadership and stakeholder decision-making. Serve as the central communication point for project updates, action items, and follow-ups, ensuring timely information flow and accountability. Maintain, update, and distribute new protocols and protocol changes. Assist the Clinical Innovation team on equipment evaluation, as well as new advancements in imaging technology Education and Experience: Registered Technologists with ARRT or equivalent; additional subspecialized registry preferred (i.e., MRI, CT, PET) Minimum of 3 years of experience in Radiology or Medical Imaging. Experience with RIS and PACS Strong Clinical applications experience - preferred Strong analytical skills, with the ability to analyze data, identify trends, and make recommendations for improvement. Ability to manage multiple priorities and work independently Ability to travel as needed to support clinical operations and research initiatives.

Guides the strategic direction and oversight of sanitation operations across all facilities, ensuring the development and implementation of policies and standards that maintain the highest levels of product safety, quality, and regulatory compliance. Partners with key leaders across the organization to align sanitation and business goals, create continuous improvement, and optimize resource utilization. Provides leadership to the sanitation team, setting clear expectations, fostering a culture of safety and accountability, and driving operational excellence in sanitation and food safety practices. At Butterball, we exist to help people pass love on. As the most recognized name in turkey, the brand represents more than 60 years of cherished memories, providing quality, great tasting products that make meals something to celebrate every day. We proudly believe that life at Butterball means having a team who supports you, having the opportunity to grow personally and professionally, and making an impact on the health of others daily. Whether you choose to work at one of our five (5) manufacturing facilities in NC, AR, MO, farms in AR, NC, and KS, corporate office in NC, IL, or in the field, we believe we have an opportunity for everyone to succeed. At Butterball, we believe in fostering a culture where every team member is valued, has the opportunity to grow professionally and contribute to our success. Join us in our Purpose and apply for an opportunity today! Key Responsibilities Provides guidance and strategic direction and oversight through a team of managers. Accountable for all HR activities, including hiring, terminations, performance management, goal setting, and team member development to ensure alignment with company goals. Oversees the development of systems, policies, and procedures to support functional success. Guides and collaborates with facility managers in the oversight of sanitation budgets and acquisitions, ensuring effective allocation of resources to achieve operational goals and maximize efficiency. Designs and implements enterprise-wide sanitation strategy using site and product risk assessments to ensure alignment with business priorities and compliance with food safety standards. Develops and maintains standardized sanitation systems, policies, and procedures for operations across all facilities, ensuring integration of best practices and alignment with industry standards. Responsible for resource allocation and system efficiency. Ensures continuous improvements and achievement of organizational goals by refining sanitation programs, systems, and processes through cross-functional collaboration. Oversees the enterprise-wide sanitation chemical program, ensuring the effective selection, application, and management of cleaning and disinfecting chemicals across all facilities. Guides the establishment and oversight of key sanitation metrics (e.g., chemical usage, water usage, MSS completion percentage, Periodic Equipment Cleaning (PEC), Periodic Infrastructure Cleaning (PIC), sanitation effectiveness, etc.) across all facilities. Identifies trends and emerging issues, implements strategic initiatives to address them, and ensures continuous operational improvement and alignment with organizational goals. Monitors and reviews sanitation and food protection programs by tracking progress, assessing performance gaps, and developing corrective action plans to enhance compliance and reduce risk across all plant locations. Enhances operational efficiency by optimizing sanitation cycle times and resource allocation, validating cleaning requests, and chemical cost controls ensuring alignment with corporate sustainability goals. Oversees the documentation of sanitation processes and systems. Guides the integration of new equipment and facilities to ensure consistency with company standards. Conducts comprehensive assessments and audits of sanitation systems, processes, and manual cleaning practices to ensure compliance with corporate standards and identify opportunities for continuous improvement. Oversees the ongoing evaluation and optimization of Sanitation Preventive Controls within Food Safety Plans, ensuring ongoing compliance with regulatory requirements and company standards. Partners with Safety and Compliance teams to develop and implement sanitation programs that protect team members and ensure full compliance with regulatory entities, including OSHA and other relevant agencies. Minimum Qualifications (Educations & Experience) High school diploma, GED, or equivalent 12+ years of relevant experience or the knowledge, skills, and abilities to succeed in the role 5+ years of leadership experience or the knowledge, skills, and abilities to succeed in the role Knowledge, Skills, and Abilities Essential Knowledge, Skills, and Abilities In-depth knowledge of FDA, USDA, HACCP, OSHA requirements and experience with applying food safety and sanitation standards in food processing environments Expert understanding of sanitation design, procedures, operational efficiencies, and safety in food processing, with particular emphasis on wet/dry cleaned environments Extensive knowledge of food safety protocols, employee safety practices, food manufacturing processes, and regulatory compliance Proficient in advanced statistical and analytical tools with the ability to interpret data and utilized data-informed strategies in processes and operational improvements Comprehensive knowledge of microbiological organisms and their impact in sanitation practices and process design, and facility design Accomplished leadership skills with the ability to coach, support, and motivate large cross-functional teams of people leaders to achieve performance and operational success Exceptional interpersonal and communication skills with the proven ability to effectively influence and impact results at all levels Highly skilled at cultivating and maintaining strong relationship to support organizational growth and employee engagement Expertise in utilizing Microsoft Office Suite (Excel, PowerPoint, Word) and advanced food safety systems to optimize sanitation processes, data management, and reporting Proven ability to create innovation through strategic thinking, overseeing cross-functional teams, and implementing initiatives that improve efficiency and align with organizational goals Extensive experience management sanitation operations across multiple facilities, ensuring consistency, efficiency, and compliance with safety and quality standards Preferred Knowledge, Skills, and Abilities Bachelor's degree in related field Physical Demands While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus. Working Conditions Work will be performed in a variety of conditions including remote work, a climate-controlled office environment(s), and in a manufacturing plant environment with varying conditions, such as cold areas, wet areas, warm areas, chemicals, and other site conditions. This position requires the individual to wear and work in personal protective equipment while in the manufacturing environment. For remote work, the employee must have a dedicated workspace to safely setup and use assigned IT equipment, preferably free from distractions. The employee is responsible for ensuring adequate internet service is available when working remotely (the recommended minimum speed is 20mb download and 5mb upload). The noise level of the office environment is usually moderate; the noise level in the manufacturing environment may exceed 85 DBA and require hearing protection. Travel may be required up to 70% of the time. Disclaimer We embrace equal opportunity employment. Butterball is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law. This position is deemed Safety Sensitive for purposes of Butterball's Drug/Alcohol Screening & Testing Policy. Details will be provided to individuals who receive a conditional job offer, or upon request. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of what is required of personnel so classified. Furthermore, they do not imply or establish a contract for employment and are subject to change at the discretion of the employer.

City Charlotte, Greenville, Raleigh, Wilmington State/Province North Carolina Country United States Department DELIVERY_ACCOUNT_OPERATIONS Date Monday, January 5, 2026 Working time Full-time Ref# 20036544 Job Level Individual Contributor Job Type Experienced Job Field DELIVERY_ACCOUNT_OPERATIONS Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 33,360 Annual Base Salary Maximum 66,720

Spyglass Talent Solutions is a retained recruitment firm based in Raleigh, NC. Our firm has been engaged by Holt Brothers Construction, a commercial general contractor, to conduct a search for a Director of Preconstruction. Reporting to the Vice President, Business Unit Leader, the Director of Preconstruction will lead all aspects of the company's estimating and preconstruction efforts. This individual will oversee a team of estimators, provide strategic leadership throughout design and budgeting phases, and collaborate closely with clients, architects, engineers, and trade partners to deliver accurate, timely, and cost-effective estimates. Holt Brothers are seeking an experienced construction professional who thrives in a fast-paced, team-oriented environment and can balance technical precision with relationship-driven leadership. Responsibilities include: Lead and manage the estimating team across all design and preconstruction phases, ensuring high-quality, accurate estimates and timely deliverables. Mentor, train, and develop estimating staff, fostering a culture of collaboration, accountability, and continuous improvement. Provide technical guidance to the team by reviewing complex estimates and ensuring best practices are followed across all projects. Drive business development efforts by cultivating and maintaining relationships with clients, architects, engineers, and trade partners; identify new opportunities and contribute to proposal development and presentations. Responsible for overseeing the preconstruction department budget and cost. Develop and maintain a robust cost database to ensure estimates reflect current market conditions. Oversee the preparation and submission of bids, proposals, and budgets, ensuring completeness, accuracy, and competitiveness. Collaborate with clients, design teams, and subcontractors to identify cost-saving opportunities, resolve constructability issues, and align scope with budget goals. Coordinate with operations teams to review design documents for constructability and general requirements prior to project handoff. Create and manage project preconstruction schedules and ensure key milestones are met. Oversee the subcontractor prequalification process and manage bid lists to ensure the engagement of qualified trade partners. Review design documents and specifications for clarity and completeness; guide the team in developing bid packages and quantity take-offs. Analyze subcontractor bids for accuracy, scope coverage, and compliance with project requirements. Facilitate value engineering exercises and prepare lifecycle cost analyses in collaboration with clients and project teams. Present and explain budgets to clients, internal stakeholders, and executive leadership. Manage project buy-out processes and ensure seamless transition from preconstruction to operations. Ensure effective use of estimating and project management systems and that the team is proficient in their use. Qualifications: Bachelor's degree in construction management, engineering, or related field preferred. 10+ years of progressive estimating and preconstruction experience, including leadership of teams and large-scale projects. Strong technical knowledge of building systems, materials, and MEP components. Proficiency in estimating and project management software (e.g., On-Screen Takeoff, Bluebeam, Procore, or equivalent). Proven ability to manage multiple projects and deadlines simultaneously. Excellent communication, negotiation, and presentation skills. Strong client-facing presence and ability to lead collaborative design and cost review meetings.

VP of Preconstruction Duties and Responsibilities: Lead and direct a dedicated Advanced Technology Project Planning Services Team who will support the pursuit of new project opportunities and the delivery of professional preconstruction and planning services. You will participate on the leadership team partnering with the General Manager, Business Development, Account Management, and Operations to align preconstruction strategies with objectives. You and your team will coordinate their work closely with Local Operations and Regional/Local Preconstruction Teams to determine the best approach for servicing the needs of a project. Reporting to the National EVP of Project Planning Services, you will lead your team, including hiring, development, resource assignment, and career growth decisions. You will chair regular meetings of your team, checking in daily on the work of your directors, managers, and teams to ensure the work assigned is being accomplished in a quality, efficient manner. You will work with your manager on annual and quarterly overhead budget forecasts and prioritize recovery of estimating costs through billable contract work. You will be a member of the National Project Planning Services Leadership team that is overseen by the National EVP of Project Planning Services, providing leadership, continuous improvement input, and participating in the active overall development and growth of our national preconstruction services. You will work with directors and managers from your team as well as from local preconstruction teams that report to your peers, to oversee staffing, workflows, and budgets for multiple preconstruction projects; establish and monitor estimates for our preconstruction services; and ensure consistency in pricing, risk mitigation, and contract compliance. In this role, you will drive business development by participating in early client engagements, proposal preparation, and sales presentations that showcase our preconstruction value. You and your team, as well as other members of our national preconstruction team, who will support your work, will ensure robust project planning, oversee cost estimates and procurement strategies and execution of procurement phase activities, and work with operations to ensure schedules, general conditions/requirement plans, site logistics, and safety plans stay on track to sync with estimating deadlines. Your leadership will ensure that our Project Planning organization consistently delivers transparent, innovative, and client‐focused solutions that underpin our reputation for excellence and drive profitable growth. VP of Preconstruction Required Qualifications: 12+ years of industry experience with demonstrated expertise in Technical/Industrial construction sectors (preferably in the Data Center and/or Semiconductor sectors). Established connections with key large regional/national Electrical and Mechanical subcontractors who are critical to the success of the work. 10+ years demonstrated Planning Phase Expertise - Sector Estimating knowledge or proficiency (Conceptual through Detailed Design), Exceptional knowledge of the Preconstruction/Planning Phase process, including estimating, procurement, benchmarking, value management, BIM, technical and operational risk, subcontractor and supply chain management, and market knowledge. 18+ years of enterprise-level experience - Has led teams in a construction organizational environment that resembles a decentralized model Bachelor's Degree - Construction Management, Engineering, or equivalent, or 8 years equivalent experience plus a minimum of 12 years prior relevant experience

Job DescriptionSalary: Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations. Role Overview: We are seeking a strategic, systems-minded, and people-focused Director of Operations Customer Success to scale and optimize our global Customer Success (CS) function. This role is ideal for someone who thrives at the intersection of process, technology, and people. You will lead the development of CS infrastructure, tools, and analytics, while also mentoring team members, owning a small portfolio of strategic accounts, and supporting executive-level initiatives that drive customer-centric growth. Key Responsibilities: Operational Strategy & Execution Design and implement scalable CS processes, playbooks, and engagement models. Develop, document, and continuously refine standardized processes and methodologies for Customer Success operations, ensuring consistency and scalability across global teams. Champion the adoption of best practices in customer lifecycle management by implementing structured methodologies for onboarding, engagement, renewal, and expansion. Define and track KPIs, health scores, and success metrics to drive performance. Build Power BI dashboards and reporting frameworks to monitor customer health, risk, and growth opportunities. Support strategic planning and reporting for CS and Executive leadership. Own and optimize the CS tech stack, including Power BI, Salesforce, Asana, Atlassian, High-Spot, Intact/Sage, Team Support, and OpenAir. Drive system integration, automation, and data integrity across platforms. Provide executive-level insights to support decision-making and cross-functional alignment. Qualifications: 710+ years in Customer Success, Revenue Operations, or Business Operations, with at least 3 years in a leadership role. Proven success scaling CS operations in a B2B SaaS or enterprise software environment. Deep experience with CS platforms, CRM (Salesforce), and BI tools (PowerBI). Demonstrated experience in evaluating, selecting, and implementing Customer Success Management (CSM) tools and applications to optimize customer engagement and operational efficiency. Strong understanding of customer lifecycle management, segmentation, and success planning. Excellent project management, communication, and stakeholder engagement skills. Experience in the industrial, manufacturing, or asset-intensive sectors is a plus. Benefits Overview We offer an attractive benefits program to meet the diverse needs of our teammates: Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group HSA & FSA plan options Retirement Savings with Generous Company Match & Immediate Vesting Gym membership to O2 Fitness Casual dress attire Half-Day Fridays Generous Paid Time Off Company Outings, Trips & Activities Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

**About Otsuka** We defy limitation, so that others can too. In going above and beyond-under any circumstances-for patients, families, providers, and for each other. It's this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day. **Position Overview:** The Director of Field Strategy and Operations serves as the orchestrator of field strategy, ensuring that prioritization, stakeholder engagement, and execution are effectively aligned with brand strategy and enterprise objectives. This role provides leadership across multiple regions, enabling a holistic, enterprise-wide approach to field strategy and operational excellence. This role also partners closely with the Business Analysis team to ensure field teams have access to standardized dashboards and data-driven insights, supporting execution excellence and performance tracking. The Director will be the point of contacts for ad hoc analytics requests, ensuring field teams have the right data to make informed decisions, but will not be creating these reports themselves or with their team and will work with Business Analysis to ensure accurate measurement and proper data is used. **Key Responsibilities:** + **Strategic Prioritization & Field Execution:** Align field activities with marketing strategy, launch planning, and market access pull-through, ensuring execution efficiency. + **Execution Excellence & Field Performance Tracking:** Oversee Omnichannel efforts, account planning, and KPI tracking, ensuring insights from Field Analytics support execution. + **Strategic prioritization & orchestrating field execution: Analyzes current and future state of the business based on insights and trends, and** leads efforts to align field activities with high-priority initiatives such as marketing strategy, launch planning, and market access pull-through. + **Field Communication & Data-Driven Decision Support:** Act as the primary field communicator, ensuring clarity on CRM tools, performance insights, and operational priorities. + **Resource Allocation & Budget Optimization:** Optimize the distribution of budgets, speaker programs, and promotional resources, leveraging data-driven insights to maximize ROI. + **Team Development & Analytics Training:** Mentor team members on business reviews, reporting systems, and analytics interpretation, working with Business Analysis to enhance field intelligence capabilities. + **Compliance Management:** Must comply with all state and federal laws, regulations and guidelines including PhRMA Code on Interactions with Healthcare Professionals as well as complying with all OAPI standards and policies relating to all job activities. **Qualifications:** + Bachelor's degree required; MBA or advanced degree preferred. + Minimum of 10 years of pharmaceutical experience, with a strong understanding of sales force operations and execution. + Prior experience in field leadership roles such as first- or second-line leadership, regional operational and customer strategy roles or other field-based support roles required. + Established expertise in business analytics, business operations, sales support, and resource management within a commercial pharmaceutical organization. + Ability to focus on priorities and resolve operational issues effectively. + Excellent communication and collaboration skills, with the ability to work cross-functionally and drive execution efficiency. **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $194,247.00 - Maximum $290,375.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

& The Role We are Carimus, a brand experience and digital transformation agency, now proudly part of the Spyrosoft Group. Since 2013, we've brought together the best of art and engineering to create meaningful impact in the digital world. By fusing strategy, creativity, and technology, we help brands break through and connect with their audiences on an emotional level. As part of Spyrosoft, we're expanding our capabilities and reach while staying true to our human centered approach, crafting experiences that matter for both our clients and our team. To support the continued expansion of the business, Carimus, together with Spyrosoft, seeks to appoint a Healthcare & Life Sciences Business Unit Director to lead growth efforts within the United States market. Reporting directly to the CEO of Carimus and the Board of Spyrosoft, this Healthcare & Life Sciences Business Unit Director will be responsible for defining and executing the growth strategy for the Healthcare & Life Sciences vertical. This leader will elevate the company's presence in a rapidly evolving and highly competitive market, while contributing as a key member of the senior leadership team. Department: TBD Classification: Exempt Status: Full Time Location: Raleigh, NC (Hybrid 3x per week) Travel Requirement: 30-50% What You'll Do Develop and execute the growth strategy for the Healthcare & Life Sciences business unit, building a strong and sustainable pipeline of new opportunities. Engage prospective clients to understand their business needs and clearly articulate how Carimus & Spyrosoft solutions deliver measurable value. Demonstrate a deep understanding of Carimus & Spyrosoft's value propositions and maintain working knowledge of the services, technologies, and capabilities that bring them to life. Build and maintain a disciplined qualification process, ensuring focus on high-impact, winnable opportunities. Provide accurate sales forecasting and effectively communicate opportunity rationale, customer buying processes, and key decision dynamics. Bring together cross-functional resources, including technical, delivery, and leadership teams to advance opportunities and close business. Contribute to shaping pricing strategies, service packages, and go to market motions for the Healthcare & Life Sciences segment. Oversee the full customer lifecycle from presales engagement through long-term account management ensuring exceptional customer experience and consistent value delivery. Required Qualifications Proven commercial and sales leadership experience within the technology services, digital transformation, or software development sector, leveraging a consultative selling approach. Demonstrated success building relationships and driving business growth with Healthcare & Life Sciences clients. Strong understanding of digital health technologies, life sciences workflows, and relevant regulatory considerations. Experience with structured sales processes, negotiation strategies, and enterprise-level deal cycles. Analytical capability to identify customer needs, uncover insights, and drive cross-sell and upsell opportunities. Proficiency in preparing proposals, leading executive-level presentations, and communicating value narratives. Ability to collaborate effectively with globally distributed partners, teams, and stakeholders. A positive, resilient, and relationship driven approach to leadership and client engagement. Who We're Looking For We're looking for an ambitious, well-connected Healthcare & Life Sciences leader who combines strong industry expertise with the mindset of a business builder, someone capable of operating as a one-person practice at the outset, shaping the strategy for the vertical while also defining how it gets executed. You bring credibility in the Healthcare & Life Sciences space, understand the real challenges facing providers, payers, medtech, and life sciences organizations, and can translate those challenges into meaningful digital solutions. You know how to build trusted relationships, identify high-value opportunities, and craft strategies along with practical implementation plans, whether we deliver them directly or guide clients through execution. You'll thrive here if you are: A strategic and operational leader who can build the Healthcare & Life Sciences vertical from the ground up, establishing early wins while laying the foundation for long-term growth. Comfortable being both the face of the business and the engine behind it driving new business, shaping solutions, and orchestrating delivery. Experienced in leading complex, consultative sales cycles and capable of guiding clients from ideation through implementation. Well-versed in digital health and life sciences technologies, regulatory considerations, and industry dynamics. Insight-driven and curious, able to uncover customer needs and translate them into compelling value propositions. Exceptionally strong at forging relationships and navigating large, complex organizations. Entrepreneurial, resilient, and energized by building something meaningful in a fast-moving environment. Able to collaborate seamlessly with global colleagues, tapping into broader Spyrosoft capabilities to deliver impact. Above all, you're motivated to build a high-impact Healthcare & Life Sciences business from day one, accelerating growth for Carimus and Spyrosoft while driving meaningful outcomes for our clients. Our Values At Carimus, these values guide every interaction and collaboration internally and with our clients. Live in the ZOPD. We continually expand our skills by working in the Zone of Proximal Development. We take measured risks and incorporate new technology, but only what we can deliver with excellence. Be Transparent & Tenacious. We don't hide from the truth and won't let our clients, either. We embrace reality, own our mistakes, and attack problems with teamwork and creativity. Invest in Relationships. Life is better doing interesting things with people we like. We build trusting relationships and strong connections-with our employees and our clients. We go further together. Create Exceptional Experiences. We exceed expectations-yours and ours. We unite art and engineering in smart, compelling ways that inspire confidence and human connection. We excite and engage, from concept to launch. Commit to Caring. Caring is in our blood-and our name, “Care I Must.” We're proudest when we tackle real problems and advance positive change for people and the environment. Let's get to work. Physical Requirements Normal periods of sitting and standing in an office environment. Lifting and/or pushing objects up to 35 lbs. on an occasional basis. Travel Requirement 30-50%. Carimus provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected under federal, state, or local laws.

Job Description At Navion Senior Living, we believe aging should be celebrated, elevated, and filled with purpose. We are seeking a passionate, visionary leader to serve as our Corporate Director of Life Enrichment & Memory Care Services, guiding meaningful experiences for residents across Independent Living, Assisted Living, and Memory Care. This role is ideal for a dynamic professional who blends creativity with structure, heart with strategy, and who is deeply committed to enhancing quality of life through innovative, person-centered programming. Navion Senior Solutions has partnered with Tapcheck, revolutionizing the way team members get paid! Join our amazing team and be part of a groundbreaking mobile app that allows team members to access their earned wages instantly. Say goodbye to waiting for payday and the stress of financial instability. With Tapcheck, we believe in empowering team members and giving them more control over their finances. With our innovative technology and user-friendly interface, we are reshaping the world of payroll! Requirements Bachelor's degree in Recreational Therapy, Art Therapy, Music Therapy, Activities Development, Social Work, or related field (Master's preferred). CDP and/or CADDCT certification required. 8-10+ years of progressive experience in memory care settings, life enrichment, resident engagement, including leadership across multiple sites. Strong knowledge of dementia care best practices and regulatory standards. Ability to travel regularly to support communities. Preferred Experience Background as an Art Therapist, Music Therapist, Recreational Therapist, or similar discipline. Montessori Dementia Care or other advanced dementia-care certifications. Corporate or multi-community leadership experience in senior living. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) PTO for full time positions Short & Long Term Disability Insurance Life Insurance Career Advancement Opportunities #HPC

Job Description Kahala, a globally recognized leader in quick-service restaurant franchising, has an opportunity for a Regional Director of Operations to join its Restaurant Operations Team. Kahala franchisees and partners operate a portfolio of many QSR brands including Cold Stone Creamery, Blimpie, Baja Fresh, Pinkberru, among others, in over 20 countries around the world. POSITION SUMMARY Serve as Regional Director of Operations for a group of stores under one or multiple brands, developing professional relationships with franchisees to lead operations excellence. Work with franchisees to execute brand initiatives, grow sales and achieve goals. Help to ensure brand compliance and consistency among stores, while coaching and correcting issues during store visits. Equal Opportunity Employer M/F/D/V KEY RESPONSIBILITIES Develop and build professional relationships with franchisees and their teams to lead operations excellence Assist franchisees with establishing strategic direction, business plans, goal setting and achievement Communicate all new programs (i.e., marketing, new product rollouts, etc.) to franchisee community, and ensure proper rollout and execution Ensure brand compliance and document (written and photograph) situations in which operating standards, health & safety, UFOC or other agreement violations are present Conduct QSCE visits and submit all support documentation and photos Identify, monitor and track status of underperforming stores; direct resources and efforts toward these units to help operator develop a plan to address the issues or encourage them to exit the system Provide assistance to franchisees during New Store Opening (NSO) and/or Transfer process Aid internal brand team with various projects, as necessary PERSONAL ATTRIBUTES Demonstrated clear and effective professional communication skills, both written and verbal Exceptional interpersonal, organizational, prioritization, and follow-up skills, with a strong commitment to being a team player and meeting the customer's needs KNOWLEDGE / SKILLS Bachelor's degree and/or a minimum of two to six years related work experience Operational knowledge of QSR operations from multi-unit to individual unit Food Safety Certification required PHYSICAL AND MENTAL REQUIREMENTS Ability to stand on feet for prolonged periods of time Ability to reach overhead, squat, and/or kneel occasionally Must be able to lift 25 pounds JOB REQUIREMENTS The Regional Director of Operations position is 75% travel; however, there will be times where travel is more or less depending on the project. Benefits ( Subject to Change ): 401(k) matching, including Roth options 3 Medical insurance plans Dental insurance Vision insurance Employee assistance program Flexible spending account Health savings account Life insurance Short-term disability insurance Long-term disability insurance Paid time off (10 holidays, 3 weeks PTO) Tuition reimbursement Referral program Wellness programs

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary range for this position is $55,000.00 What You'll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolves customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engages in effective communication plans focused on building employee engagement in order to achieve business results Conducts performance evaluations that are timely and constructive, where applicable Participates in the recruiting process, as required Provides management with various updates and indicators as requested Remains current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Ability to address and resolve customer service challenges Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team Ability to drive process and organizational change Ability to influence Ability to motivate teams and keep a positive attitude in a fast-paced environment Ability to work under minimal supervision with a goal-oriented mindset Ability to see the big picture and leverage critical thinking and decision-making skills Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability What You'll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more

Job Description The position of Regional Director of Operations in Raleigh-Durham, NC, involves overseeing daily operations at various hotel properties within Shri Hotels' North Carolina portfolio. Responsibilities encompass ensuring operational excellence, boosting guest satisfaction, maximizing profitability, and driving company growth through property development and launching new hotels. The ideal candidate will have a background in hotel operations and management, showcasing robust leadership to support General Managers (GMs) and fostering effective collaboration across departments. This role necessitates being present in Raleigh, NC, on a full-time basis during weekdays, with occasional travel to different properties. Key Skills: Strong interpersonal and communication skills Goal-driven, focusing on operational efficiency, guest happiness, and financial prosperity Capable of managing multiple tasks in a dynamic environment Exhibits a high degree of integrity and professionalism Benefits Competitive salary and bonus structure Health insurance benefits Paid time off Employee discounts at hotel establishments Compensation: $75,000 - $100,000 yearly Responsibilities: Key Responsibilities Operational Oversight and Team Management Oversee daily operations across all hotel properties to ensure consistency and quality. Monitor and evaluate performance metrics and key performance indicators (KPIs) for each property, including achieving budgeted topline revenue, controlling operating expenses, and capturing market share, among other essential hotel KPIs. Attend property revenue and sales meetings to strategize and optimize performance across each property in the portfolio. Provide input on average daily rates (ADR), guidance on negotiating RFPs, and assist in execution of topline strategies. Build, mentor, and lead a team of General Managers (GMs) and support staff to enhance operational effectiveness. Conduct ad-hoc site visits across properties as needed to provide leadership support and operational improvements. Property Development and Opening Assist in the ground-up development of new hotel projects, including all phases of development (construction monitoring, pre-opening, opening, and stabilization). Lead the opening of new properties as part of a task force, ensuring proper coordination and staff across various departments. Oversee the training of the team during the pre-opening and opening phase to ensure smooth operations and stabilization during the initial operational period. Develop opening plans and supervise the implementation of operational procedures for new hotels. Strategic Planning and Financial Oversight Collaborate with executive management to establish short- and long-term operational goals aligned with the company's strategic objectives. Monitor budgets, financial performance, and operational costs for each property to drive profitability. Review financial reports and provide actionable recommendations for improvement in operational efficiency. Guest Experience and Quality Assurance Ensure high standards of service quality across all properties by implementing and monitoring guest satisfaction programs. Address guest feedback and complaints promptly, ensuring issues are resolved in a timely and effective manner. Collaboration and Reporting Work closely with the corporate team and other departments to align operational efforts with overall business objectives. Regularly report on operational performance, challenges, and opportunities to senior management. Qualifications: The ideal candidate should have a minimum of 10+ years of experience in hotel operations, demonstrating proficiency in managing multiple properties with a preference for experience across various brands such as Marriott, Hilton, IHG, Choice, and Wyndham. Proven track record of leadership abilities, showcasing skills in guiding, mentoring, and developing a team of General Managers and hotel staff effectively. Strong emphasis on possessing financial acumen, problem-solving skills, and decision-making capabilities, coupled with experience using operational software and property management systems. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required, with preference given to candidates holding an MBA or equivalent advanced degree. Must be willing and able to travel regularly between properties as necessary, with the role being based in Raleigh-Durham and requiring in-office presence throughout the workweek. About Company Shri Hotels is a leading hotel ownership, development, and management company, dedicated to providing superior guest services and experiences across its portfolio of properties. Shri Hotels proudly owns and operates over 450 hotel rooms, showcasing a versatile selection of select-service properties located throughout the Southeastern United States. Our portfolio features a diverse range of assets across renowned brands such as Marriott, IHG, Choice, and Wyndham, reflecting our commitment to quality and excellence in the hospitality industry.

Help shape the future of imaging! This is a role for a leader who thrives at the intersection of clinical excellence, innovation, and enterprise impact. The Senior Director of Outpatient Clinical Operations and Accreditation is a senior leadership role responsible for advancing clinical excellence, operational performance, accreditation strategy, and imaging innovation across the outpatient enterprise. This leader provides strategic oversight of enterprise-level oversight of clinical operations and quality while aligning regulatory readiness, emerging technologies, and best practices with the organization's priorities. Partnering closely cross-functional teams and senior leadership, the Senior Director leads enterprise initiatives that enhance patient care, improve efficiency, and drive measurable clinical outcomes. The role shapes and leads accreditation strategy, clinical optimization, and innovation efforts, translating performance insights and program results to executive leaders to support informed decision-making and enterprise transformation. Key Responsibilities: Clinical Operations Monitor, analyze, and communicate key performance indicators to optimize patient care, throughput, and imaging quality using advanced analytics tools (e.g., teamplay-dose, protocols, Quality Audits). Oversee and ensure compliance with equipment accreditation (e.g., ACR, IAC) and all regulatory requirements, including HIPAA and FDA standards. Collaborate on clinical protocols, workflows, and equipment evaluations to enhance patient experience, reduce costs, and maximize operational efficiency. Deploy training resources as needed to enhance image quality, research training, or protocol development Lead the integration of advanced imaging technologies, including artificial intelligence and machine learning, to improve diagnostic accuracy and streamline workflows. Develop and implement operational strategies to enhance imaging services' quality, efficiency, and cost-effectiveness. To include clinical protocols, workflows, and equipment evaluations Quality Improvement - systematic, data-guided activities designed for positive service delivery changes Research Leadership Develop and oversee a robust clinical research program to scale where appropriate. Ensure all research activities comply with Institutional Review Board (IRB) guidelines, ethical standards, and regulatory requirements. Translate research findings into clinical practice improvements, fostering innovation in patient care. Quality Assurance & Process Improvement Lead quality assurance programs, including QA/QC processes, image quality, accreditation audits, bi-annual quality meetings (accreditation requirement), and diagnostic accuracy. Collect and analyze data to monitor the effectiveness of quality programs, confirm adherence to organizational and industry standards, and provide organizational updates. Develop and maintain protocols for introducing new imaging techniques and conducting research. Drive systematic, data-guided quality improvement initiatives to enhance service delivery and patient satisfaction. Strategic Planning & Financial Management Build annual strategic plans with measurable KPIs in alignment with the organization's priorities. Provide quarterly updates on KPIs to senior leaders. Develop and manage budgets for the team, ensuring fiscal responsibility and alignment with organizational priorities. Education and Experience: Bachelor's degree in Radiology, Medical Imaging, or a related field or equivalent work experience. Minimum of 5 years of experience in Radiology or Medical Imaging. Minimum of 5 years of experience in leadership preferably overseeing clinical teams. Experience in Quality Assurance and Quality Control in a healthcare setting. Knowledge of regulatory requirements and industry best practices for radiology services. Strong analytical skills, with the ability to analyze data, identify trends, and make recommendations for improvement. Excellent communication and leadership to effectively work cross-functionally across the enterprise Ability to manage multiple priorities and work independently Ability to travel as needed to support clinical operations and research initiatives. Desired Certifications: Certified Radiology Administrator (CRA) Certification preferred or willingness to obtain. America Registry of Radiologic Technologists (ARRT)

City Charlotte, Greenville, Raleigh, Wilmington State/Province North Carolina Country United States Department DELIVERY_ACCOUNT_OPERATIONS Date Monday, January 5, 2026 Working time Full-time Ref# 20036544 Job Level Individual Contributor Job Type Experienced Job Field DELIVERY_ACCOUNT_OPERATIONS Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 33,360 Annual Base Salary Maximum 66,720

Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations. Role Overview: We are seeking a strategic, systems-minded, and people-focused Director of Operations Customer Success to scale and optimize our global Customer Success (CS) function. This role is ideal for someone who thrives at the intersection of process, technology, and people. You will lead the development of CS infrastructure, tools, and analytics, while also mentoring team members, owning a small portfolio of strategic accounts, and supporting executive-level initiatives that drive customer-centric growth. Key Responsibilities: Operational Strategy & Execution Design and implement scalable CS processes, playbooks, and engagement models. Develop, document, and continuously refine standardized processes and methodologies for Customer Success operations, ensuring consistency and scalability across global teams. Champion the adoption of best practices in customer lifecycle management by implementing structured methodologies for onboarding, engagement, renewal, and expansion. Define and track KPIs, health scores, and success metrics to drive performance. Build Power BI dashboards and reporting frameworks to monitor customer health, risk, and growth opportunities. Support strategic planning and reporting for CS and Executive leadership. Own and optimize the CS tech stack, including Power BI, Salesforce, Asana, Atlassian, High-Spot, Intact/Sage, Team Support, and OpenAir. Drive system integration, automation, and data integrity across platforms. Provide executive-level insights to support decision-making and cross-functional alignment. Qualifications: 7-10+ years in Customer Success, Revenue Operations, or Business Operations, with at least 3 years in a leadership role. Proven success scaling CS operations in a B2B SaaS or enterprise software environment. Deep experience with CS platforms, CRM (Salesforce), and BI tools (PowerBI). Demonstrated experience in evaluating, selecting, and implementing Customer Success Management (CSM) tools and applications to optimize customer engagement and operational efficiency. Strong understanding of customer lifecycle management, segmentation, and success planning. Excellent project management, communication, and stakeholder engagement skills. Experience in the industrial, manufacturing, or asset-intensive sectors is a plus. Benefits Overview We offer an attractive benefits program to meet the diverse needs of our teammates: Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group HSA & FSA plan options Retirement Savings with Generous Company Match & Immediate Vesting Gym membership to O2 Fitness Casual dress attire Half-Day Fridays Generous Paid Time Off Company Outings, Trips & Activities Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Kahala, a globally recognized leader in quick-service restaurant franchising, has an opportunity for a Regional Director of Operations to join its Restaurant Operations Team. Kahala franchisees and partners operate a portfolio of many QSR brands including Cold Stone Creamery, Blimpie, Baja Fresh, Pinkberru, among others, in over 20 countries around the world. POSITION SUMMARY Serve as Regional Director of Operations for a group of stores under one or multiple brands, developing professional relationships with franchisees to lead operations excellence. Work with franchisees to execute brand initiatives, grow sales and achieve goals. Help to ensure brand compliance and consistency among stores, while coaching and correcting issues during store visits. Equal Opportunity Employer M/F/D/V KEY RESPONSIBILITIES Develop and build professional relationships with franchisees and their teams to lead operations excellence Assist franchisees with establishing strategic direction, business plans, goal setting and achievement Communicate all new programs (i.e., marketing, new product rollouts, etc.) to franchisee community, and ensure proper rollout and execution Ensure brand compliance and document (written and photograph) situations in which operating standards, health & safety, UFOC or other agreement violations are present Conduct QSCE visits and submit all support documentation and photos Identify, monitor and track status of underperforming stores; direct resources and efforts toward these units to help operator develop a plan to address the issues or encourage them to exit the system Provide assistance to franchisees during New Store Opening (NSO) and/or Transfer process Aid internal brand team with various projects, as necessary PERSONAL ATTRIBUTES Demonstrated clear and effective professional communication skills, both written and verbal Exceptional interpersonal, organizational, prioritization, and follow-up skills, with a strong commitment to being a team player and meeting the customer's needs KNOWLEDGE / SKILLS Bachelor's degree and/or a minimum of two to six years related work experience Operational knowledge of QSR operations from multi-unit to individual unit Food Safety Certification required PHYSICAL AND MENTAL REQUIREMENTS Ability to stand on feet for prolonged periods of time Ability to reach overhead, squat, and/or kneel occasionally Must be able to lift 25 pounds JOB REQUIREMENTS The Regional Director of Operations position is 75% travel; however, there will be times where travel is more or less depending on the project. Benefits ( Subject to Change ): 401(k) matching, including Roth options 3 Medical insurance plans Dental insurance Vision insurance Employee assistance program Flexible spending account Health savings account Life insurance Short-term disability insurance Long-term disability insurance Paid time off (10 holidays, 3 weeks PTO) Tuition reimbursement Referral program Wellness programs