Outbound sales representative vs customer sales representative

The differences between outbound sales representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an outbound sales representative, becoming a customer sales representative takes usually requires 6-12 months. Additionally, an outbound sales representative has an average salary of $45,723, which is higher than the $38,744 average annual salary of a customer sales representative.

The top three skills for an outbound sales representative include outbound sales, customer service and excellent interpersonal. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Outbound sales representative vs customer sales representative overview

	Outbound Sales Representative	Customer Sales Representative
Yearly salary	$45,723	$38,744
Hourly rate	$21.98	$18.63
Growth rate	4%	-4%
Number of jobs	240,781	303,801
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	Bachelor's Degree, 37%
Average age	47	40
Years of experience	4	12

What does an outbound sales representative do?

An outbound sales representative focuses on securing sales by reaching out to clients through calls, correspondence, or face-to-face interactions. They primarily offer products and services, assisting customers every step of the way to ensure client satisfaction. To carry out their duties, they must perform research and analysis to identify business opportunities, develop sales strategies, generate leads, discuss product specifications with customers, introduce payment plans, and negotiate contracts. Moreover, an outbound sales representative must build positive relationships with clients while adhering to the company's policies and regulations.

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Outbound sales representative vs customer sales representative salary

Outbound sales representatives and customer sales representatives have different pay scales, as shown below.

	Outbound Sales Representative	Customer Sales Representative
Average salary	$45,723	$38,744
Salary range	Between $24,000 And $84,000	Between $27,000 And $54,000
Highest paying City	Hoboken, NJ	Santa Rosa, CA
Highest paying state	New Jersey	Hawaii
Best paying company	Altice USA	Merck
Best paying industry	-	Finance

Differences between outbound sales representative and customer sales representative education

There are a few differences between an outbound sales representative and a customer sales representative in terms of educational background:

	Outbound Sales Representative	Customer Sales Representative
Most common degree	High School Diploma, 33%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	SUNY College of Technology at Alfred	-

Outbound sales representative vs customer sales representative demographics

Here are the differences between outbound sales representatives' and customer sales representatives' demographics:

	Outbound Sales Representative	Customer Sales Representative
Average age	47	40
Gender ratio	Male, 45.9% Female, 54.1%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.2% Asian, 5.1% White, 72.9% American Indian and Alaska Native, 0.2%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between outbound sales representative and customer sales representative duties and responsibilities

Outbound sales representative example responsibilities.

Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
Build rapport while selling customers solar panels, porches, and double glaze windows.
Assist customers with there questions and concerns, telemarketing, distribute flyers within neighborhood.
Require multitasking, responding appropriately to customer questions and concerns, and negotiating sales for additional products and services.
Educate customers and are experts in all TWC products, services and packages along with competitor's offerings.
Serve as expert and educator to customers on all TWC products, services and packages along with competitor's offerings.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Outbound sales representative vs customer sales representative skills

Common outbound sales representative skills

Outbound Sales, 25%
Customer Service, 11%
Excellent Interpersonal, 9%
Excellent Organizational, 8%
CRM, 7%
Inbound Calls, 5%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Outbound Sales Representative
Outbound Sales Representative vs Customer Sales Representative

Updated January 8, 2025

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