Remote support technician jobs in Carson City, NV - 139 jobs
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Tier 2 Technical Support Operations Analyst
ASM Research, An Accenture Federal Services Company
Remote support technician job in Carson City, NV
The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
+ Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
+ Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
+ Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
+ Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
+ Be available for on-call 24x7x365 ongoing application support.
+ Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
+ Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
+ Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
+ ServiceNow metrics reporting on ticket acknowledgements, resolution times and
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
+ 4-6 years of experience in information technology, systems administration or other IT related field.
+ Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
+ Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
**Other Job Specific Skills**
+ Technical problem solving and implementer skills in application coding, infrastructure, or automation.
+ Effective communications (written and spoken).
+ Coordinates and tracks well across AFS and client technical and functional teams.
+ ServiceNow ITSM (desired not required).
+ ITIL (desired not required).
+ Data Analysis / Excel.
+ SQL Server Integration Services (SSIS).
+ T-SQL
+ MSFT SQL Server
+ Azure SQL Databases
+ Database Architecture
+ Extract, Transform and Load (ETL) data
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$87k - $115k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$87k-115k yearly 53d ago
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Computer Field Tech Position- Reno NV
BC Tech Pro 4.2
Remote support technician job in Reno, NV
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 21d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Remote support technician job in Carson City, NV
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$34k-48k yearly est. 21d ago
Help Desk Analyst
Novalink Solutions 3.1
Remote support technician job in Carson City, NV
Help Desk Technician
Job Title: VREMS Helpdesk Analyst
Reports To: VREMS Helpdesk Manager
Overview:
The Voter Registration and Election Management System (VREMS) team, part of the Nevada Secretary of State's office, is dedicated to modernizing and supporting transparent elections statewide. As a VREMS Helpdesk Analyst, you will deliver exceptional service and technical support to users across Nevada's 17 counties. You will be responsible for managing the full lifecycle of all helpdesk tickets - including troubleshooting technical issues, resolving system defects, processing enhancement requests, and supporting non -technical inquiries such as training and documentation needs. This role requires strong collaboration with internal teams, technical staff, vendors, and county stakeholders to ensure timely and effective resolution of all issues, while meeting established protocols and key performance indicators (KPIs).
This role operates in a high -stakes election environment where deadlines are immovable and customers rely on timely, clear communication to serve Nevada voters. Success means customers feel heard, informed, and supported-never left wondering about the status of their requests.
Key Responsibilities:
Ticket Management & Client Service
• Serve as the primary point of contact for county election teams, providing first -line and advanced support for technical and non -technical requests.
• Own and oversee the full lifecycle of assigned tickets, from intake and triage through resolution and closure.
• Maintain ownership of tickets throughout their lifecycle, including during escalations to technical teams or vendors-ensuring requestor(s) receive regular updates even when resolution depends on external parties.
• Triage, categorize, and prioritize all incoming tickets, coordinating with internal teams and counties to ensure appropriate handling and timely resolution.
• Provide clear, timely updates to users and stakeholders, maintaining high levels of client satisfaction.
• Translate technical issues and status updates into plain, jargon -free language that staff can easily understand.
Technical Troubleshooting & Collaboration
• Diagnose and resolve a wide range of technical issues, including system defects and enhancement requests.
• Collaborate with technical staff, developers, and vendors to escalate and resolve complex problems.
• Ensure accurate documentation of all technical issues and resolutions, contributing to knowledge base resources and process improvements.
Support for Non -Technical Requests
• Address training, documentation, and process -related inquiries, coordinating with subject matter experts as needed.
• Facilitate user education and resource distribution to empower county teams and improve system utilization.
Election Calendar Awareness
• Understand and anticipate heightened support demands during peak election periods (primaries, general elections, early voting). Adjust priorities and communication frequency to match the urgency of election cycles.
Vendor & Stakeholder Coordination
• Work effectively with vendors and external partners to resolve issues and implement enhancements.
• Foster positive relationships with county stakeholders and internal teams to support seamless service delivery.
Performance, Protocols & Continuous Improvement
• Adhere to established protocols, service level agreements (SLAs), and KPIs for ticket response and resolution.
• Participate in quality assurance activities and contribute to ongoing process improvement initiatives.
• Stay current on VREMS system updates, election management software, and industry best practices.
Professionalism & Agency Values
• Demonstrate respect, fairness, ownership, continuous improvement, and teamwork in all interactions.
• Comply with health and safety regulations and agency policies.
Qualifications:
Required:
• Experience providing help desk or technical support in a complex environment.
• Demonstrated ability to triage, prioritize, and manage multiple tickets simultaneously.
• Strong troubleshooting skills for both technical and non -technical issues.
• Effective communication skills (oral and written) with diverse stakeholders.
• Ability to work collaboratively with technical staff, vendors, and cross -functional teams.
• High level of accountability and ownership for ticket resolution.
• Willingness to learn election laws, regulations, and election management systems.
• Ability to follow protocols and meet defined KPIs and SLAs.
• Proficiency with standard business software and ticketing systems.
• Patience and empathy when supporting users under pressure, with the ability to de -escalate frustrated stakeholders.
• Comfort with ambiguity and the ability to investigate issues that don't have clear documentation or precedent.
Preferred:
• Prior experience in government, elections, or public sector environments.
• Certifications such as CompTIA A+, HDI Support Center Analyst, ITIL Foundation, or equivalent.
• Experience supporting application software, mobile devices, and browsers.
• Experience with remote troubleshooting and user training.
• Familiarity with cloud solutions and modern IT service management practices.
• Experience with Zendesk or similar ticketing platforms, including creating views, using macros, and managing ticket workflows.
• Experience supporting diverse user groups with varying technical sophistication (e.g., large urban operations vs. small rural offices).
Work Environment & Expectations:
• Position requires flexibility during peak election periods, which may include extended hours or weekend availability to ensure county support continuity.
• Some travel within Nevada may be required for training or support activities.
• Commitment to professional development and continuous learning.
$34k-49k yearly est. 1d ago
IT ASSET COORDINATOR
Carson-Tahoe Regional Health Care 4.6
Remote support technician job in Carson City, NV
US:NV:Carson City Information Technology Full Time Day Shift About Carson Tahoe Health CTH is a not-for-profit healthcare system with 240 licensed acute care beds, fully accredited by the Center for Improvement in Healthcare Quality (CIHQ). CTH was voted 5th most beautiful hospital in the nation nestled among the foothills of the Sierra Nevada in North Carson City and only a short drive away from world-famous Lake Tahoe & Reno. We serve a population of over 250,000 and feature two hospitals, two urgent cares, an emergent care center, outpatient services and a provider network with 19 regional locations.
Summary
Under the direction of the Director of Information Technology, this position is responsible for the management of IT hardware, software, and license asset database system. Creates IT hardware and software orders. Maintains inventory levels and ordering of IT related equipment for the hospital system. Is responsible for coordination and deployment of equipment. Order and follow up with customers when necessary on requested IT PC, hardware, software, and license requests. Effectively communicates the policies and procedures necessary for procurement.
Qualifications
* Required
o High School Education or Equivalent. Two years relevant experience will be accepted in lieu of education requirement.
o A minimum of two (2) years of previous experience working in a technical services environment, with at least one (1) year asset management experience.
o Ability to develop a working knowledge of applications, as well as hardware, and other peripheral components.
* Preferred
o Previous experience in health care environment.
Top 5 Reasons to Live in Carson City, Nevada
* Live, work and play in one of the most beautiful regions in the world
* Enjoy an array of outdoor activities world class skiing, golf, camping, mountain biking, hiking, water skiing, kayaking, hunting and fishing
* Just next door is Beautiful Lake Tahoe
* We are minutes from Reno known as the 'biggest little city in the world' - Fine dining, nightlife, shopping and home to the University of Nevada Reno.
* Family friendly atmosphere with affordable housing & excellent school system
Our Benefits
* No State Income Tax
* Medical, Dental, Vision, FSA, Telehealth
* Paid Time Off, Mental Health, and Volunteer Days
* 100% Vested 401K & Roth with Company Contribution
* Tuition Reimbursement
* Referral Bonuses
* On Site Education & Certification Programs
* Base Wage Increases for Relevant Advanced Degrees
* Free Calm App Subscription
$51k-82k yearly est. 22d ago
PC Support Specialist- Full Time
Barton Healthcare System 4.0
Remote support technician job in South Lake Tahoe, CA
***Actual offered hourly wage will depend on experience of the applicant***
*** Salary Grade Range as of 7/1/25 ***
*** $31.10 - $46.70 per hour ***
is on-site ***
The PC Support Specialist is responsible for installation, support and repair of personal computers, printers, software, pc-related peripheral devices. Responds to user requests for assistance in a timely manner. Completes problem reporting and tracking, project tracking, database establishment, and maintenance and status reporting within the department. Completes maintenance of the Help Desk issues database. Provides follow-up to users and the IS staff. Provides on-call support on a scheduled basis. Functions as backup and support for the Security Admin, Network Administrator and Systems Administrator.
Qualifications
Education:
â High School Diploma or GED required
â Associates degree preferred
Experience:
â Minimum two years' experience in Information Systems or IT education equivalent
â Hospital or other health care environment experience preferred
Knowledge/Skills/Abilities:
â Demonstrated knowledge of virtual desktops, PCs, mobile devices, PC software, mobile apps, peripherals, servers and client PC connectivity (ethernet, TCP/IP and VPN)
â Google Collaboration Apps, VMWare, IOS and OS X knowledge a plus
â Experience with personal computer configuration, diagnosis and repair
â Customer-oriented and cool-tempered
â Familiarity with data communications
â Ability to organize and handle multiple priorities
â In compliance with patient safety standards, must be able to effectively communicate in English; bilingual abilities preferred
Certifications/Licensure:
â A+, Network+, or other similar industry-recognized certification is preferred
â ITIL Foundations certification preferred
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
â While performing the duties of this job, the employee is frequently required to walk, stand, sit, and talk or hear.
â The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
â The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
â Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
â The employee must occasionally lift and/or move up to 25 pounds.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
â Normal office environment. The noise level in the work environment is usually quiet to moderate while in the office.
â Occasional travel to various health system locations.
Essential Functions
1. Provide consistently exceptional care at all times.
2. Serve as the first point of contact for customers seeking technical assistance or services over the phone or email.
3. Perform remote troubleshooting through diagnostic techniques and pertinent questions.
4. Determine the best solution based on the issue and details provided by customers.
5. Schedule an on-site visit with the customer if needed to resolve the issue or provision the service.
6. Direct unresolved issues to the next level of support personnel.
7. Provide accurate information on IT products or services.
8. Record issues and requests and their resolution and fulfillment in the logs.
9. Pass on any feedback or suggestions by customers to the appropriate internal team
10. Identify and suggest possible improvements on procedures.
11. Create accounts and configure hardware as part of the onboarding process.
12. Manage and monitor internal assets to ensure accurate inventory records.
13. Contribute to the effective implementation of organizational projects.
14. Provide on-call support on a scheduled basis.
15. Respond to the needs of the department by performing other duties, as necessary.
$31.1-46.7 hourly 60d+ ago
Help Desk Specialist
Nuaxis Innovations 3.9
Remote support technician job in Reno, NV
\# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. People are our Purpose.** We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated **Help Desk Technician** for a Full-Time position.
**Job Summary:**
NuAxis Innovations is seeking a customer-focused Help Desk Technician to support the U.S. Fish and Wildlife Service (FWS) in Reno, NV. This on-site role is part of a mission-critical IT support team delivering responsive technical assistance to a mobile and hybrid federal workforce. You'll provide Tier 1 support, assist with hardware and software issues, manage mobile devices, and ensure end-user systems remain secure, updated, and operational. This is an excellent opportunity for a technician looking to support a high-impact federal mission while gaining experience in enterprise-level IT operations.
**Key Responsibilities**
· Provide Tier 1 IT support for desktops, laptops, mobile devices, and tablets.
· Respond to user requests via phone, email, and in-person support channels.
· Support and troubleshoot Apple iPads, iPhones, and Android mobile devices.
· Install, configure, and maintain desktop/laptop hardware and software.
· Track and manage IT service tickets and escalate complex issues as needed.
· Participate in equipment deployments and system upgrades.
· Communicate the status of pending requests, outages, and maintenance activities to end users.
· Maintain documentation and knowledge base articles as needed.
· Collaborate with server and network teams to resolve cross-functional issues.
**Minimum Qualifications**
· Associate's degree in IT or related field, or equivalent work experience.
· 2+ years of hands-on experience in a help desk or desktop support environment.
· Strong troubleshooting skills with Windows 10/11 and Microsoft Office 365.
· Exposure to supporting mobile devices in an enterprise environment.
· Strong communication and customer service skills.
· Ability to work independently in a fast-paced federal workplace.
· Must be eligible to work in the United States and pass a federal background check.
**Preferred Qualifications**
· Experience working with federal agencies or in a government contracting environment.
· Familiarity with ServiceNow, Remedy, or other ITSM/ticketing platforms.
· Certifications such as CompTIA A+, Network+, or ITIL Foundation.
**Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!**
**Our Profile:**
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. (**************************
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More (**************************** about our Benefits and Culture!
\#NAI #DICE
$46k-69k yearly est. 60d+ ago
Dynamic PC Support
Worldwide Techservices 4.4
Remote support technician job in Reno, NV
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
$42k-62k yearly est. 60d+ ago
IT Support Analyst
Rocky Brands Careers
Remote support technician job in Sparks, NV
Rocky Brands is a leading designer, manufacturer and marketer of premium quality footwear and apparel marketed under a portfolio of well recognized brand names. Our brands have a rich history of representing high quality, comfortable, functional, and durable footwear. Our products are organized around six target markets: outdoor, work, duty, commercial military, military, and western. As part of our strategy of outfitting consumers from head-to-toe, we market complementary branded apparel and accessories that we believe leverage the strength and positioning of each of our brands.ââ
The chosen candidate will perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations, systems and networks meet Company and user requirements.
IT Support Analyst Essential Duties and Responsibilities
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include, but are not limited to, the following;
Administer end-user workstations and support end-user activities (Windows/Mac)
Enter, track, resolve, triage, escalate incidents entered into company ITSM solution when reported
Onboarding/off boarding Users
Maintain Confidentiality regarding information being processed, stored, or accessed by the end-users on the network.
Investigate user problems and identify source; determine possible solutions; test and implement solutions.
Act as second level support for IT SupportTechnicians.
Produce/Support Virtual Meetings
Perform off-site hardware upgrades when applicable.
Perform software and application installations and upgrades.
Create and upkeep IT knowledge base articles
Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational issues.
On-call rotation
Mobility Maintenance
Equipment Tracking
Skill in organizing resources and establishing priorities.
Excellent verbal and written communication skills.
Ability to learn and support new systems and applications.
IT Support Analyst Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required.
High School Diploma or equivalent required. Associate's degree from a two-year college or technical school in a related field preferred.
A minimum of two (2) years of professional experience in an Information Technology support role.
Information Technology skills, including Microsoft Office, Windows, Mac, TCP/IP and VPN.
Ability to communicate technical information to non-technical personnel.
Must be self-driven
Physical Requirements: Normal, corrective vision range; ability to see color and distinguish letters, numbers and symbols. Frequently required to sit, stand, walk, talk, hear, bend, crawl and reach. Ability to reach with hands and arms. Occasionally lift and/or move up to 50 pounds.
$38k-68k yearly est. 11d ago
Technician III, Information Technology
Lake Tahoe Community College 4.2
Remote support technician job in South Lake Tahoe, CA
Position Technician III, Information Technology Department Information Technology Starting Salary $49,952 to $55,153 annually, dependent on education and experience Initial Screening Date 02/09/2026 Preferred Start Date 03/09/2026 Details Lake Tahoe Community College (LTCC) announces an opportunity to work in Information Technology as a full-time Technician III.
Information technology plays an important role supporting educational services and providing access to the students of LTCC. At LTCC, IT enables a wide range of services as modern education relies heavily on digital tools and platforms to ensure that students have equitable access to learning resources, regardless of their location or circumstances.
The Technician III provides general support for employees and students by answering questions regarding computers, copiers, printers, and telecommunications equipment.
APPLICATION PROCESS:
After review, suitable applicants will be invited by phone or email on or around Thursday, February 12, 2026to participate in a skills assessment. Successful candidates will then be interviewed by a committee of approximately 3-5 individuals; these interviews are tentatively scheduled for Thursday, February 26, 2026. Meeting the minimum requirements does not guarantee an interview. LTCC reserves the right to return to the applicant pool at any point during the recruitment process.
COMPENSATION:
Salary Range: LTCC offers a competitive compensation package that includes a starting placement salary of $49,952to $55,153 annually, dependent on education and experience. There is potential to reach $63,958 annually, through step advancement plus longevity when appropriate. In addition to base salary, this position qualifies for extra bilingual (Spanish), masters or doctorate pay.
Benefits: Health and Welfare benefits include medical, dental, vision, life insurance, and long term disability. Several plan options maintain a zero monthly premium cost from the employee. LTCC also matches 26.81% of an eligible employee's salary and contributes it into a CalPERS pension account for qualifying employees.
Work-Life Balance: This position is 40 hours per week and 12 months per year, including summer and winter hours. Hours are expected to be Monday-Friday, shifts will be within center hours of 8 am to 5 pm, hours will shift according to the needs of the program. This position is eligible for overtime compensation (non-exempt). This position may qualify for LTCC's telecommute program, which allows employees the opportunity to telecommute for up to 20% of the work week after completion of a three-month qualifying period.
LTCC provides a generous leave package including 17 paid holidays per year plus 12 days vacation (with the potential to reach 24 days through years of service) and 12 days sick leave per year.
LTCC's Commitment to Diversity
Our ideal candidate will share and participate in LTCC's commitment to the values of diversity and equity while serving its ethnically and socioeconomically diverse student population. Lake Tahoe Community College is designated as a Hispanic-Serving Institution, reflecting the surrounding California and Nevada area.
Description
Definition:
Under the direction of an assigned Director, perform a variety of highly complex technical functions in support of the designated department, assist students, staff, and the public by providing information and appropriate materials.
Distinguishing Characteristics:
A Technician is trained or skilled in the technical aspect of a subject. This is the highest-level class in the Technician series that reports to a director or administrator within a department. Work is performed within general guidelines involving independent judgment and responsibility over projects. Duties involve performing the most technical and difficult tasks out of the Technician series, requiring specialized or advanced skill in one or more areas of the work assigned. Impact on students, financial, physical, or personnel resources is department wide.
Representative Duties:
Perform complex duties to support the ongoing functionalities and processes of designated Department; develop and implement systems and procedures to achieve assigned department goals; create, monitor, and maintain systems to facilitate the success.
Conduct various meetings to provide assigned program or process assistance and training to staff; present general program information and individual instructions to students, staff, or public.
Provide quality customer service to students and visitors in person and using communication technologies such as phone or email; interpret and explain department processes and procedures; and assist employees who interact with designated Department.
Accept and process forms, applications, and general information requested by individuals; interact with faculty, staff, students and the public; interpret and provide technical guidance on regulations; provide information on policies and procedures; assist with special projects.
Provide analysis of various reports; problem solve when performing calculations, maintain records and prepare reports within scheduled timelines; present and disburse information and reports as assigned.
Consult and collaborate with administrator and director to assess technical needs and make recommendations procedure changes. Develop resource requirements for assigned technical procedures. Strives to provide continuous improvement of technical process and procedures.
Serve on a variety of District committees as requested. Participate in district all staff events including but not limited to all campus team building day, convocation, state of the college address, senior day, and graduation.
Information Technology Option Class:
Respond to help desk tickets, incoming calls, walk-ins and email requests from end users. Focus on day-to-day, reactive tasks like hardware/software troubleshooting and user support. Lead problem-troubleshooting efforts, perform root-cause analysis for recurring issues, and recommend solutions or improvements. Maintain hardware & software inventories, asset tracking, warranty tracking, life-cycle management and disposal of obsolete equipment. Install, configure, maintain and repair desktops, laptops, tablets, printers, peripherals and mobile devices for faculty, staff and students.
Provide general support for employees and students by answering questions regarding computers, copiers, printers, and telecommunications equipment; help end users with setup and use of technology equipment including classroom media, instructional technology, and mobile computing resources. Communicate and answer questions regarding system status, downtime, operating procedures, policies, best practices, and available resources. Keep informed of all technology changes which affect end users; prepare tip sheets, training materials, and other documentation; and provide individual end-user training.
Maintain user accounts and menus for the VOIP (Voice Over Internet Protocol) phone system; follow procedures to add and modify login and email accounts; route requests and support the setup, modification, and termination of employee technology access; maintain detailed maps of the LTCC network.
Other Duties:
Perform related duties as assigned.
Employment Standards
Education and Experience
Education and Experience
Any combination equivalent to: associate degree in a related field plus two years of related experience.
Knowledge of:
* Modern office practices, procedures and equipment.
* Reception and telephone etiquette and techniques.
* General clerical and record-keeping techniques.
* Basic letter and report writing practices.
* Correct English usage, grammar, spelling, punctuation and vocabulary.
* District policies and procedures affecting assigned work
* Current hardware and software: Installation, maintenance, and repair of computer hardware.
* Local area networks (LANs), wireless networking, network security basics, and remote connectivity.
* Detection and correction of hardware/software malfunctions; ability to install/configure operating systems, and drivers.
Ability to:
* Interpret and apply district policies and procedures.
* Operate a variety of standard office equipment including a computer and related software.
* Make arithmetic calculations with speed and accuracy.
* Understand and follow oral and written directions.
* Communicate effectively both orally and in writing.
* Gather information from a variety of sources and prepare summary reports.
* Work independently and collaboratively in a team; prioritize tasks, manage multiple requests and projects
* Have strong customer-service orientation to support diverse users and communicate technical information clearly.
* Establish and maintain cooperative relationships with those contacted in the course of work.
* Plan and prioritize work.
* Demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, linguistic, ethnic backgrounds, and disabilities of community college students and staff.
Additional Requirement (Licensure/Certification):
* No additional requirement
Working Environment:
* Indoor Office environment.
* Constant interruptions
Minimum References Needed 3
$50k-55.2k yearly 15d ago
IT Support for NV Agency
Management Applications
Remote support technician job in Carson City, NV
Management Applications, Inc., a leading provider of Networking and Managed IT Services is seeking high-level IT professionals to support a contract serving the Lake Tahoe Region for a NV Agency.
Background
The Agency currently employs approximately 62 personnel and is housed in a 60,000 square foot building located in Stateline, NV.
**Please do not apply to this advertisement if you do not have experience in the below areas.
Responsibilities and Experience
Task 1 - User support for approximately 70 laptops. Support for basic network infrastructure; routers, switches, the two wireless networking systems, and all related hardware. Any necessary assistance to the voice system provider (contract with VOX).
Task 2 - Operations and maintenance of servers. The current baseline configuration of three physical servers running 30+ virtual servers in a VMWare/VSphere environment, with related hardware and applications. Agency employees will administer individual software programs (like Accela).
Task 3 - Advising the Agency in developing an IT infrastructure roadmap and strategy, analyzing tradeoffs and options, and potentially developing a transition plan to shift from a locally hosted environment into a cloud platform(s).
Equipment for Task 1
Network
Sonicwall NSA 2400 Security Appliance
Dell and Cisco Networking hardware
Wireless networks (2 - one secure & one public access)
Utility Telecom IP over Copper - 100 Mbps
User Support
Approximately 65 Dell Latitude laptops of various vintages
o Docking Stations
o LCD monitors
5 - 10 desktop workstations
3Macs
5 iPads (Air2)
Enterprise Software
Office 365/Exchange (Cloud based)
Springbrook - Accounting system (Cloud based)
Acronis backup
TrendMicro Security
Voice:
Nortel voice switch
Equipment for Task 2
Network
Dell R420 server running VMSphere
Dell R720 servers (x2) running ~30 virtual servers
NetApp FAS2240 SAN
Brocade fiber cards/cables to connect SAN and servers
Currently hosting ~ 30 websites using Microsoft and Linux platforms
Several older servers out of warranty that may require transitioning/virtualization
Enterprise Software
Accela - permitting software
ESRI ArcGIS - GIS mapping software
Springbrook - Accounting system (Cloud based)
MSSQL Server & Microsoft .net development platforms
Datamatics - Time & Attendance
RealQuest - Real Estate/Property Info
Job Application Instructions
To be considered for these positions please submit a clear and concise resume (2 pg max.) as well as your minimum salary requirements. We will NOT consider your application without the REQUIRED minimum salary requirements. Please also list all Certifications and Education within your resume.
$38k-66k yearly est. 60d+ ago
Information Technology Support Analyst
Buckeye Corrugated 3.6
Remote support technician job in Reno, NV
Responsible for Information Technology support to all areas of the organization. Maintain network security policies and procedures by monitoring, updating and reporting threats or concerns to the IT Manager. Provide general support to all BCI Divisions through the BCI support ticketing system, with particular emphasis on local division in Reno, Nevada, where this role will office for approximately the first six (6) months of employment (or longer).
Duties & Responsibilities:Tasks related to this position may vary and are not limited to those listed below: • Perform all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures.
• Manage and coordinate the IT functions at the local division level and help with other divisions as required through support ticket assignments.
• Complete IT related projects at the local division level as well as other divisions as assigned by the IT Manager.
• Execute the required tasks for the newly established security framework.
• Provide support through our help desk system for division and corporate staff, including operating system issues, email, cybersecurity and company specific applications.
• Monitor help desk system to ensure SLA's are being met.
• Ensure that the I.
T.
infrastructure provides support for business operations.
• Other duties and responsibilities as assigned.
• Occasional travel to other divisions for project related work as well as defined visits to the corporate office for training and reviews.
• Full-time role in an office setting (following Pacific Standard Time business hours), sometimes installation related projects within a production environment.
Desired Skills and Behavioral Strengths:• Proficiency with Microsoft Windows server and workstation, Active Directory, and Office365• Proficiency with computer network hardware, software and peripheral equipment.
• Proficiency with computer networks, security systems, procedures and techniques.
• Proficient networking and troubleshooting principles.
• Excellent critical thinking skills to diagnose and solve problems.
• Organized time management skills and sense of urgency for completing initiatives within an agreed upon schedule.
• Excellent communication skills.
Desired Qualifications and Experience:• 5-10 years of relevant experience within a business environment, manufacturing is a plus.
• Undergraduate degree in IT related area from an accredited college or university.
About BCI:Buckeye Corrugated, Inc.
(BCI) is a privately held, employee-owned company with twelve (12) corrugated manufacturing facilities, providing an extensive range of corrugated packaging products.
Located in ten states, our services and capabilities include custom-designed corrugated packaging, point-of-purchase displays, point-of-sale packaging along with fulfillment and logistics.
Simply stated, we do not just make boxes.
We build the means to shape impressions and influence perceptions.
BCI provides competitive pay and a robust benefits package including but not limited to: medical, dental, vision and life insurance, disability benefits, 401(k), paid time off and holidays, as well as a bonus plan and opportunity for employee stock ownership.
$35k-69k yearly est. Auto-Apply 7d ago
Junior Technician
Clasen Quality Chocolate 3.4
Remote support technician job in Sparks, NV
Clasen Quality Chocolate (CQC) is a world-class manufacturer of chocolate and innovative coatings. We have recently been awarded the Top Workplaces Award by the WI State Journal - No. 2 Large Employer and the Benefits Award. CQC has been growing double digits annually because of our flexibility, commitment, respect and integrity, and we are looking for quality individuals to join our team. Working for a family-owned company provides you with the opportunity to wear many different “hats,” make a difference every day, and have fun doing it! We are committed to being an Employer of Choice in the Reno/Sparks area and offering our employees a variety of traditional and unconventional benefits.
We are currently accepting applications for Jr. Technician at our state-of-the-art production facility in Sparks, NV (Spanish Springs). This position will work 12 hr shifts from 4:55pm-5:25am, Wednesday-Friday, every other Saturday. Pay is $29.50 (plus $3.20 night shift differential).
Because you're only working 3-4 days per week, you have more full days off for hobbies and time with friends and family. Also, there is 8-hours of built-in overtime during your 4-day workweek. Last, if you want to volunteer for an extra workday and its available, it is paid at double-time.
Benefits
Health, Dental, Vision Insurance (Low deductible and copays, LASIK reimbursement, Adults orthodontics)
Company-paid Life and Disability Insurance
401(k) Match - up to 5%
Paid Vacation, Personal and Volunteer days plus 11 holidays
Paid maternity/paternity leave
Wellness: Free fruit, insurance discounts, gym and run/walk/bike event reimbursement, free wellness checks
Scholarships - Employee, spouse, and children
Summer Camp Reimbursement - children of employees
Tuition reimbursement
Employee appreciation events
Free chocolate and coating!
Bonus Potential - Perfect Attendance ($250+ quarterly) & Year-End (5%+)
Double Time Pay
JOB SUMMARY :
The primary purpose of a Junior Technician is to read and understand coating recipes, produce bulk and finished coating in accordance with Good Manufacturing Practices (GMP's), Hazard Analysis and Critical Control Points (HACCP) procedures, and safety procedures and also display competency in material handling. The Junior Technician / Technician must also possess a great deal of flexibility in their ability to multi-task and maintain a team attitude in all actions taken.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Mixing: Read recipe and add ingredients to mixer or bulk tank by hand and by using the plant control system (PCS).
Testing: Collect and test samples of product in various stages of the production process. Add necessary ingredients to the conches. Melt ingredients for production orders.
Refining: Prepare and operate the pre-refiner, refiners, and conches to achieve desired fineness and viscosity.
Chipline: Operate chipline depositor and troubleshoot color, shape, and size issues on finished products. Read, interpret, and mix bases, flavors, and dyes to meet product specifications.
Packaging: Operate all packaging equipment to ensure product meets customer standards and complete all required paperwork and checks.
Shipping & Receiving:
Move ingredients in and out of racking, utilizing RSS inventory management system, to achieve proper first in-first out (FIFO) / product rotation procedures.
Load and unload inbound/outbound trailers, completing the necessary inspection forms. Requires working at heights and using fall protection to accomplish task.
Receive, inspect, sample, tag, and route all incoming materials. Pick, pack, load, and ready orders for shipping.
Sanitation: Utilize correct cleaning procedures to complete production and non-production cleaning responsibilities. Set up, tear down, and clean tanks, pipes, pumps, and plates.
Train and certify in all eight areas noted above within the designated timeframes.
Inspect product for color, shape, and size issues on finished products.
Read and interpret production and distribution schedules.
Understand and display competency in using the plant control system (PCS) and human machine interfaces (HMI).
Complete paperwork and log production information accurately (labor reports, recipe weight, waste sheets, Master Sanitation Schedule (MSS) sheets, etc.).
Operate forklift and other material handling equipment, and drive personal vehicle for work.
Attend team, safety, and quality meetings, complete the necessary training / certification required by supervision, and train others as needed. Perform all tasks assigned by the supervisor, while following all company, safety, and quality policies and procedures. Cover for other employees while on break/lunch. Maintain regular attendance at work.
QUALIFICATIONS:
EDUCATION / EXPERIENCE:
High School Diploma or equivalent
3 years of complex industrial experience (machine operation, troubleshooting, multi-tasking, etc.)
Food manufacturing experience would be helpful, but not required
Previous experience lifting 55 lbs. is preferred
Must have a valid driver's license and good driving record
Knowledge of Microsoft Excel, RSS, Microsoft Navision, Plant Control Systems, and/or Label Management would be helpful
SKILLS AND ABILITIES:
Lift 55 pounds on a continual basis
Stand and walk for entire shift
Speak, write and read in English
Perform math at an intermediate level (multiplication, division, fractions, etc.)
Work at heights above 10 feet and in extreme heat and cold
Work with allergens, such as soy, milk, etc.
Positive, can-do attitude and flexibility to perform a variety of tasks
Multi-tasking, problem-solving and decision-making skills
Accuracy and attention to detail
Demonstrate range-of-motion, strength, and physical stamina needed to safely perform the job in fast-paced work environment.
Remain alert to safety hazards, maintain attention to stay on task, manage time effectively, and work independently and in a team to complete assigned tasks.
CQC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability, protected veteran status, race, color, religion, sex, national origin, sexual orientation, gender identity or any other characteristic protected by law.
For more information, please visit our website at ***********
#ZR
$29.5 hourly Auto-Apply 60d+ ago
IT Technician
Landry's
Remote support technician job in Stateline, NV
Overview It is the responsibility of the IT Support Tech to work across a broad range of technologies and communicate across multiple areas of the business to support user incidents and request, perform problem determination and resolution, and document all incidents reported. Provide first level support functions for all property systems including, but not limited to, PC's, Mobile devices, Windows, Microsoft Office, Telephony, Networks, Wireless, iSeries, and all applications including, but not limited to, PMS, CMS, SDS, Ambiance, Point of Sale, Visionary Solutions and Time and Attendance. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity). Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide first-level support for all systems, software, and hardware. Use problem management software to track all user incidents, requests, and system downtime. Responsible for completion and documentation of all assigned daily tasks and activities per the daily work schedule. Ensure user problems and requests are completed within approved SLA's. Collaborate with team members to create and maintain standard operating procedures and technical support documentation. Ensure all workspaces and equipment is maintained per department policy and procedures. Collaborate with team members to complete project work. Collaborate with infrastructure and operations group to ensure efficient operation of the company's desktop computing environment. Maintain technology asset inventories including but not limited to PCs, laptops, monitors, printers, mobile devices, network, telephone systems and peripherals. Maintain knowledge of industry trends and technologies to help advance IT strategy. Performs any other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Strong personal computing skills recommended and basic knowledge of computer operations. Demonstrated intermediate-level technical skills in all platforms. Basic knowledge of computer operations and users' environments. Intermediate-level skills related to troubleshooting on multiple platforms, problem determination, restoration techniques, related hardware and software products, and intermediate knowledge of network topologies. Intermediate analytical and problem-solving skills. Must have good customer service skills and excellent communications skills. Must be well organized and detail oriented and be able to perform many tasks at one time. Available to work in a 24-hour, 7 day a week environment. Minimum age requirement is 21. *PLEASE NOTE: THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD EDUCATION and/or EXPERIENCE: College training equivalent to Associate's degree in computer technology or equivalent technical training. At least one year in a technical support role preferred. MATHEMATICAL SKILLS: Basic math skills. Language Skills: Must be able to speak and understand English. PHYSICAL DEMANDS: Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time. Ability to sit for extended periods of time. Ability to express or exchange ideas verbally and perceive sound by ear. Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds. Constantly walking up to distances of 500 ft. during shift. Frequently stooping, reaching. WORK ENVIRONMENT: Work performed indoors in a climate-controlled environment. There are occasional hot and cold temperature changes. While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment. Work with others in close spaces. Moderate to high noise levels. Walk/stand on tile/mats/carpet/cement. #GNLT Pay Range USD $22.00 - USD $24.00 /Hr. Tipped Position This position does not earn tips Benefits What we offer you: • Multiple benefit plans to suit your needs • Paid Time Off • 401K • Opportunities for advancement • Positive and respectful work environment where diversity is valued • Generous employee discounts on dining, retail, amusements, and hotels • Community volunteer opportunities Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Strong personal computing skills recommended and basic knowledge of computer operations. Demonstrated intermediate-level technical skills in all platforms. Basic knowledge of computer operations and users' environments. Intermediate-level skills related to troubleshooting on multiple platforms, problem determination, restoration techniques, related hardware and software products, and intermediate knowledge of network topologies. Intermediate analytical and problem-solving skills. Must have good customer service skills and excellent communications skills. Must be well organized and detail oriented and be able to perform many tasks at one time. Available to work in a 24-hour, 7 day a week environment. Minimum age requirement is 21. *PLEASE NOTE: THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD EDUCATION and/or EXPERIENCE: College training equivalent to Associate's degree in computer technology or equivalent technical training. At least one year in a technical support role preferred. MATHEMATICAL SKILLS: Basic math skills. Language Skills: Must be able to speak and understand English. PHYSICAL DEMANDS: Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time. Ability to sit for extended periods of time. Ability to express or exchange ideas verbally and perceive sound by ear. Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds. Constantly walking up to distances of 500 ft. during shift. Frequently stooping, reaching. WORK ENVIRONMENT: Work performed indoors in a climate-controlled environment. There are occasional hot and cold temperature changes. While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment. Work with others in close spaces. Moderate to high noise levels. Walk/stand on tile/mats/carpet/cement. #GNLT
$22-24 hourly 5d ago
Computer Field Technician
Bc Tech Pro 4.2
Remote support technician job in Reno, NV
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-4 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$34k-48k yearly est. 1d ago
Dynamic PC Support
Worldwide Techservices 4.4
Remote support technician job in Reno, NV
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
$42k-62k yearly est. 18d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Remote support technician job in Reno, NV
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$34k-48k yearly est. 21d ago
IT Support for NV Agency
Management Applications
Remote support technician job in Reno, NV
Management Applications, Inc., a leading provider of Networking and Managed IT Services is seeking high-level IT professionals to support a contract serving the Lake Tahoe Region for a NV Agency.
Background
The Agency currently employs approximately 62 personnel and is housed in a 60,000 square foot building located in Stateline, NV.
**Please do not apply to this advertisement if you do not have experience in the below areas.
Responsibilities and Experience
Task 1 - User support for approximately 70 laptops. Support for basic network infrastructure; routers, switches, the two wireless networking systems, and all related hardware. Any necessary assistance to the voice system provider (contract with VOX).
Task 2 - Operations and maintenance of servers. The current baseline configuration of three physical servers running 30+ virtual servers in a VMWare/VSphere environment, with related hardware and applications. Agency employees will administer individual software programs (like Accela).
Task 3 - Advising the Agency in developing an IT infrastructure roadmap and strategy, analyzing tradeoffs and options, and potentially developing a transition plan to shift from a locally hosted environment into a cloud platform(s).
Equipment for Task 1
Network
Sonicwall NSA 2400 Security Appliance
Dell and Cisco Networking hardware
Wireless networks (2 - one secure & one public access)
Utility Telecom IP over Copper - 100 Mbps
User Support
Approximately 65 Dell Latitude laptops of various vintages
o Docking Stations
o LCD monitors
5 - 10 desktop workstations
3Macs
5 iPads (Air2)
Enterprise Software
Office 365/Exchange (Cloud based)
Springbrook - Accounting system (Cloud based)
Acronis backup
TrendMicro Security
Voice:
Nortel voice switch
Equipment for Task 2
Network
Dell R420 server running VMSphere
Dell R720 servers (x2) running ~30 virtual servers
NetApp FAS2240 SAN
Brocade fiber cards/cables to connect SAN and servers
Currently hosting ~ 30 websites using Microsoft and Linux platforms
Several older servers out of warranty that may require transitioning/virtualization
Enterprise Software
Accela - permitting software
ESRI ArcGIS - GIS mapping software
Springbrook - Accounting system (Cloud based)
MSSQL Server & Microsoft .net development platforms
Datamatics - Time & Attendance
RealQuest - Real Estate/Property Info
Job Application Instructions
To be considered for these positions please submit a clear and concise resume (2 pg max.) as well as your minimum salary requirements. We will NOT consider your application without the REQUIRED minimum salary requirements. Please also list all Certifications and Education within your resume.
$38k-66k yearly est. 60d+ ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Remote support technician job in Reno, NV
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$55k-83k yearly est. 21d ago
IT Support for NV Agency
Management Applications
Remote support technician job in Stateline, NV
Management Applications, Inc., a leading provider of Networking and Managed IT Services is seeking high-level IT professionals to support a contract serving the Lake Tahoe Region for a NV Agency.
Background
The Agency currently employs approximately 62 personnel and is housed in a 60,000 square foot building located in Stateline, NV.
**Please do not apply to this advertisement if you do not have experience in the below areas.
Responsibilities and Experience
Task 1 - User support for approximately 70 laptops. Support for basic network infrastructure; routers, switches, the two wireless networking systems, and all related hardware. Any necessary assistance to the voice system provider (contract with VOX).
Task 2 - Operations and maintenance of servers. The current baseline configuration of three physical servers running 30+ virtual servers in a VMWare/VSphere environment, with related hardware and applications. Agency employees will administer individual software programs (like Accela).
Task 3 - Advising the Agency in developing an IT infrastructure roadmap and strategy, analyzing tradeoffs and options, and potentially developing a transition plan to shift from a locally hosted environment into a cloud platform(s).
Equipment for Task 1
Network
Sonicwall NSA 2400 Security Appliance
Dell and Cisco Networking hardware
Wireless networks (2 - one secure & one public access)
Utility Telecom IP over Copper - 100 Mbps
User Support
Approximately 65 Dell Latitude laptops of various vintages
o Docking Stations
o LCD monitors
5 - 10 desktop workstations
3Macs
5 iPads (Air2)
Enterprise Software
Office 365/Exchange (Cloud based)
Springbrook - Accounting system (Cloud based)
Acronis backup
TrendMicro Security
Voice:
Nortel voice switch
Equipment for Task 2
Network
Dell R420 server running VMSphere
Dell R720 servers (x2) running ~30 virtual servers
NetApp FAS2240 SAN
Brocade fiber cards/cables to connect SAN and servers
Currently hosting ~ 30 websites using Microsoft and Linux platforms
Several older servers out of warranty that may require transitioning/virtualization
Enterprise Software
Accela - permitting software
ESRI ArcGIS - GIS mapping software
Springbrook - Accounting system (Cloud based)
MSSQL Server & Microsoft .net development platforms
Datamatics - Time & Attendance
RealQuest - Real Estate/Property Info
Job Application Instructions
To be considered for these positions please submit a clear and concise resume (2 pg max.) as well as your minimum salary requirements. We will NOT consider your application without the REQUIRED minimum salary requirements. Please also list all Certifications and Education within your resume.