Remote support technician jobs in Charleston, IL

Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. **You will need to be available to take calls M-F between the hours of 9:00am - 6:00pm** Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training AT NO COST TO YOU Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR dSSIe1oWFM

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. **You will need to be available to take calls M-F between the hours of 9:00am - 6:00pm** Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training AT NO COST TO YOU Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit

requires 100% onsite availability in Champaign, IL. The Technology Solutions & Support Consultant is an on-site position embedded within network offices nationwide, dedicated to advancing financial advisors' sales effectiveness and practice growth through innovative technology solutions. This dual role involves optimizing technology configurations and driving technical product integration while simultaneously delivering customized consulting to align digital strategies with business objectives and championing the adoption of Northwestern Mutual's technology suite. By spearheading strategic technology integration, the consultant transforms advisor practices, driving continuous improvement and fostering collaboration across all organizational levels. Primary Duties & Responsibilities: Develop relationships with financial advisors (FA), FA teams, and network office (NO) leadership and their teams, focusing on understanding basic business objectives and support needs. Assist advisors and teams in using Northwestern Mutual's technology tools effectively, demonstrating how they enhance client-advisor experiences and productivity. Utilizes extensive knowledge of computers, mobile devices, hardware, software configurations, operating systems, and LAN. Develop a thorough understanding of the insurance and investment sales cycles to understand how technology can be integrated into business processes. Apply consulting strategies to demonstrate technology benefits, focusing on clear communication to ensure audience understanding. Provides advanced project consultation, and subject matter expertise to enterprise partners on technology needs, remodels, new office buildouts, and upgrades to enhance the customer experience. Collect feedback from advisors and teams to relay to Home Office leadership, helping ensure technology solutions meet user needs. Manages escalations and project management of enterprise technology implementations and upgrades, including communication and feedback to local and corporate leadership. Support the identification of inefficiencies with guidance, suggesting simple technology applications to improve advisor practices. Participate in planning sessions to support goal achievement, learning strategic methods to increase productivity and client satisfaction. Assist in delivering training on technology best practices, facilitating classes under supervision to promote effective tool usage. Help prepare users for new technology deployments by assisting with training and communication of benefits. Handles vendor management of third-party technology solutions providers and implementations, ensuring effective collaboration and integration. Track engagement activities and attend training sessions to expand knowledge and skills, contributing to improvement efforts. Maintains a high level of proficiency and expertise in complex computer hardware and software technologies through continuous education, advanced training, and self-study. Travel may be required based on supported offices. Qualifications: Bachelor's degree in business or related field, or equivalent experience. Minimum of 2 years related experiences including consultation experience working with professionals within financial services or similar industry. Experience coaching and training professionals. Technology support experience preferred. Ability to understand sales-focused software technology and its benefits. Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tool Ability to build and maintain relationships. Proven ability to consult and drive measurable improvements in an outcome-based model. (E.g. prior demonstrated ability to drive % increase in adoption, sales etc.) Demonstrated ability to lead and facilitate groups of people. #LI-Onsite This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted - FINRA Compensation Range: Pay Range - Start: $60,340.00 Pay Range - End: $112,060.00 Geographic Specific Pay Structure: Structure 110: $66,360.00 USD - $123,240.00 USD Structure 115: $69,370.00 USD - $128,830.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Full-time Description Perform expert level remote helpdesk services for CDG's customers with a focus on standards of excellence that ensure customer satisfaction, technical accuracy, and productivity. This position is a customer facing position that demands teamwork and performance that projects dependability, integrity, and professionalism. Works closely with software development and IT teams on escalating software defects and feature enhancements. Requirements · Provide accurate and efficient remote software support to CDG customers. · Provide technical support to CDG customers on daily operations related to telecommunications service delivery. · Assist with developing reports, optimizing software configurations, assisting with special requests and other related technical functions. · Ability to train others on application software; develop and utilize appropriate training materials. · Interact and communicate independently, effectively, clearly, and professionally in a manner that promotes considerate and cooperative relationships and overall teamwork. · Provide expert level knowledge of application software and procedures to investigate and resolve software problems as needed. · Provide training on-site at customer locations and as needed at CDG's annual Customer Conference. · Will perform demonstrations/presentations explaining features and benefits of application software to prospective customers as needed. · Suggest product enhancements and modifications and assist in the production and maintenance of user documentation. · Perform certain assignments relative to Quality Assurance Testing, system fixes, and documentation of system enhancements. · Perform other miscellaneous duties as assigned to ensure effective operation of department specifically and CDG as a whole. · Provide user input to software development staff for billing program enhancements and modifications. · Perform integrity and validation checks on all data transferred. · Participate in industry meetings, conventions, forums, etc., as well as various marketing/sales efforts as required. · Work on projects as needed that may include technical documentation and quality assurance functions. · Perform other related duties as assigned to ensure effective operation of department specifically and CDG as a whole. Qualifications and Skills Associate degree in Computer Science or Information Technology fields preferred. Related curriculum or equivalent experience will be considered. Telecom knowledge a plus. Minimum 2 years' experience with Microsoft Windows, Linux, Microsoft Word, Microsoft Excel, Adobe Acrobat, relational databases, and accounting related applications with basic knowledge of modern internet technologies and related hardware and software applications. Must be a team player with the ability to work with minimal supervision. Must be willing to work extra hours, weekends, and on-call situations if needed. Must be willing to travel and have a valid driver's license with a good driving record to drive rental vehicles if necessary. Must be a self-motivated, people oriented individual with highly developed interpersonal, oral and written communication skills, who is comfortable making presentations to large or small groups and with extemporaneous speaking when necessary. Understanding of CDG products and services and knowledge of wireline and wireless industries would be beneficial. Must be able to project and maintain an image of integrity, dependability, and professionalism in all business relationships, both internal and external. Salary Description $50,000+

Energy Transfer, recognized by Forbes as one of America's best large employers, is dedicated to responsibly and safely delivering America's energy. We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future and giving back to the community where we have long-standing commitments to causes including MD Anderson Children's Cancer Hospital, The Salvation Army, The American Red Cross, Ronald McDonald House and many more. We value all of our employees who make our growth and success possible. We are proud to offer industry leading compensation, comprehensive benefits, 401(k) match with additional profit sharing, PTO and abundant career opportunities. Come join our award winning over 12,000 strong organization, as we fuel the world and each other! This position can be performed in multiple locations: * Burlington, Kentucky * Oregon, Ohio * Columbus, Ohio * Fostoria, Ohio * Taylor, Michigan * Tuscola, Illinois * Joppa, Illinois * Indianapolis, IN Summary: The Pipeline Integrity Technician shall be trained and/or be able to locate, identify, and interpret pipeline flaws utilizing various in ditch NDE inspections methods at various locations throughout Energy Transfer operating area as well as identified areas of this posted position in response to findings identified by pipeline integrity inspections governed by state and federal (192/195) regulations. Essential Duties and Responsibilities: NDE evaluation to determine compliance with the following standards but not limited to API 5L, 1104, 1163, ASME, B31.4, B31.8, State Regulations (IE: Texas Railroad Commission), and Federal regulations CFR DOT 192/ 195. * The successful candidate must be willing to be trained on various NDE techniques through the company training program in the following techniques but not limited to; Liquid Penetrant, Magnetic particle, Ultrasonics, Visual testing, Creaform, AUT, Shearwave, PAUT, Eddyfi and ToFD. * All NDE performed at Energy Transfer requires formal training, written and practical examination to meet the certification requirements of ASNT-TC-1a and Energy Transfer. * The successful candidate must be able perform basic mathematic equations, read/interpret technical manuals, and understand regulatory requirements for NDE. * The NDE industry is consistently making technological improvements along with development of new NDE Techniques, which requires additional training and examination. * Continued employment with Energy Transfer as a pipeline integrity technician is dependent on successful completion of training and passing the required curriculum as outlined in the applicable training documents and training schedule for NDE as required per essential duties and responsibilities. As training is completed the Candidate will be expected to form the following duties: * Oversee third-party contractors while conducting in-ditch inspections on pipeline integrity ILI verification/repair digs and direct assessment. * Maintain knowledge of company practices, construction standards, Integrity Management Plan and Company Standard Operating Procedures * Maintain Company Operator Qualifications, and ASNT Certifications required to locate, identify, evaluate, interpret, characterize, size and repair pipeline flaws. * The ability to work with multiple company and third-party stake holders to ensure compliance with project scope and schedule. * Maintain records for random audits and reporting while utilizing written documentation (Microsoft applications) and company programs for detailed NDE inspection reports. * Understanding of material manufacturing processes, anomaly classifications, NDE technologies/techniques, positive material identification. * Evaluation of anomalies using proven in-field techniques utilizing manual and automated applications to evaluate third party damage/deformation, Internal / External Metal Loss, Crack like, and Manufacturing defects to determine failure/safe pressure calculations, and approved repair methods. * Utilize various NDT techniques for ILI validation and anomaly assessment to identify and interpret flaws using the following but not limited to Liquid Penetrant, Magnetic particle, Ultrasonic & Visual inspections utilizing tools like Creaform Handy Scan, Automated Ultrasonics mappers, Phased Array Ultrasonics, etc. * Manage activities required for direct application, sub-contracting, or internal collaboration of repairing pipeline defects back to design criteria through means not limited to in-service grinding/sanding, pressure and non-pressure containing sleeves and replacement of targeted pipeline segments. * The ability to transition back and forth between corporate office environment and short notice field duties in various locations for assigned projects. * The ability to be efficient in reporting while traveling up to 70% of your time on overnight stays and working overtime while maintaining a valid driving license, acceptable driving record and subject to random DOT Drug & Alcohol testing. Required experience is commensurate with the selected job level: * The minimum requirements for this position are having worked in the Oil and Gas industry in a field position. * High school diploma or GED. * Basic knowledge of MS Office Suite products. Preferred qualifications and experience: * Proficient with MS Office Applications. * Formal ASNT TC-1A training and documented hours in MT, UT, PT, PAUT and VT. Required experience is commensurate with the selected job level: * Level C requires a minimum of 0 - 2 years of relevant industry experience or equivalent work experience * Level B requires a minimum of 2 - 4 years of relevant industry experience or equivalent work experience * Level A requires a minimum of 4+ years of relevant industry experience or equivalent work experience Working Conditions and Requirements: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 1. Frequent exposure to heat, cold, and other adverse weather conditions. 2. Working conditions may include confined spaces. 3. Repetitively standing, walking, bending, stretching, reaching over shoulder height, and climbing ladders up to 25 feet. Occasionally lifting 50 lbs. with or without assistance. 4. Subject to callouts to respond to operational issues and emergencies after working hours, at night, and on weekends and holidays. 5. Work in and around industrial and construction settings, which may include hazardous products, processes, materials, and chemicals, as well as extreme temperature conditions and loud machinery, and may require appropriate personal protective equipment. 6. Ability to travel up to 75% of the time.

Job Title: Desktop Support Technician (Full-Time, Exempt) Department: Information Technology (IT) Reports to: County IT Manager Provides support for the County's PCs and networking needs, including but not limited to installation, testing, repairing, and troubleshooting of stand-alone PCs, PCs linked to networks, printers, and other peripherals. The Desktop Support Technician performs technical, operational, and training support to users using the telephone, one-to-one, or remote software. This job has no supervisory responsibilities. DUTIES AND RESPONSIBILITES Include but not limited to the following as other duties may be assigned. * Install and test PCs, printers, and other peripherals. Configure operating system, load application programs. * Review technology incidents to ensure optimized service level is achieved. * Perform hardware and software diagnostics, coordinate needed repairs, resolve computer problems, and participate in the evaluation of system configuration and software. * Identify and resolve technical issues with hardware, software, and work processes. Escalate issues beyond level of expertise to IT team. * Research new technologies for possible implementation and make recommendations based on findings. * Recommend improvement to existing technologies and methods to improve the quality of timeliness of technical support. * Document issues, status, and resolutions using Helpdesk application. * Keep manager, project teams, and department customers informed of activities and problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION AND/OR EXPERIENCE * High School diploma or GED required. An Associate's degree or equivalent collegiate coursework in Information Technology, Computer Science, or a related field is preferred. * Minimum of 1-3 years of hands-on experience supporting Windows desktops/laptops, basic networking connectivity, peripherals (e.g., printers & scanners), and common programs/applications in a business environment. CERTIFICATES, LICENSES, REGISTRATIONS * As required. LANGUAGE SKILLS * Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. * Ability to write reports, business correspondence, and procedure manuals. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS * Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fraction, and decimals. * Ability to compute rate, ratio, and percent. * Draw and interpret bar graphs. REASONING ABILITY * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk; or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office conditions. The noise level in the work environment is moderate. COMPENSATION * Pay Range: $20.39 - $30.58 per hour, depending on qualifications. * The County offers a competitive benefits package, which is outlined at https:/**************************** including membership in the Illinois Municipal Retirement Fund (IMRF), optional 457 deferred compensation plans, and a comprehensive health insurance plan. HOW TO APPLY * Apply on the Champaign County website. AA / EEO / ADA

Salary: Mission Statement At Excel Prep, we are dedicated to supporting children with Autism and Learning Disabilities. Our mission is to prioritize the academic and social success of neurodiverse children while providing individualized education and evidence-based approaches that cater to their unique needs. We empower every unique mind to learn, grow, and thrive together in an inclusive and nurturing environment. Job Description Overview The IT Support Specialist will play a crucial role in maintaining and enhancing the technological resources of Excel Prep. This position is essential to ensure that our staff and students have access to the tools and support needed to facilitate an effective learning environment. Key Responsibilities Technical Support: Provide timely assistance for hardware and software issues faced by staff and students. Troubleshoot and resolve IT-related problems efficiently. System Maintenance: Regularly update and maintain school technology systems, including computers, tablets, and educational software. Ensure all systems are secure and functioning optimally. Training and Support: Conduct training sessions for staff on using technology effectively in the classroom. Develop user-friendly guides and resources to assist staff and students. Collaboration: Work closely with educators to identify technology needs that enhance learning for neurodiverse students. Collaborate with external vendors for software and hardware procurement and support. Data Management: Assist in managing student data systems and ensure compliance with privacy regulations. Support the implementation of educational technologies that cater to diverse learning needs. Qualifications Education: Bachelor's degree in Information Technology, Computer Science, or a related field. Experience: Previous experience in an IT support role, preferably in an educational setting. Familiarity with assistive technologies and tools used in special education is a plus. Skills: Strong problem-solving abilities and technical troubleshooting skills. Excellent communication skills to interact with staff, students, and parents. Patience and empathy when working with neurodiverse individuals. Personal Attributes Passion for supporting children with Autism and Learning Disabilities. Commitment to fostering an inclusive and supportive school environment. Ability to adapt to the unique needs of each student and staff member. Inclusivity Statement At Excel Prep, we celebrate diversity and are committed to creating an inclusive environment for all students and staff. We welcome applicants from all backgrounds and experiences, and we believe that a diverse team enriches our community and enhances the learning experience for our students. We are dedicated to providing equal employment opportunities regardless of race, gender, sexual orientation, disability, or any other characteristic. Together, we strive to empower every unique mind to learn, grow, and thrive. Benefits Competitive salary and benefits package. Opportunities for professional development in special education and technology. A supportive and collaborative work environment focused on student success. Application Process Interested candidates should submit their resume and a cover letter outlining their experience and passion for supporting neurodiverse children to **************************** . Join Us! Become a part of Excel Prep and help us empower every unique mind to learn, grow, and thrive together!

Are you passionate about technology and eager to solve IT challenges while making a difference in a school community? We are seeking an enthusiastic Entry-Level IT Technician to join our school's IT team. In this role, you will support students, teachers, and staff with their technology needs in a friendly, patient, and professional manner. This is a great opportunity for someone looking to start or grow their career in IT while contributing to a positive learning environment. Key Responsibilities Install and set up PC hardware, peripherals, and classroom technology. Inspect, maintain, and repair computer equipment (e.g., keyboards, mice, projectors, smart boards). Install, configure, and manage software according to specifications. Set up and maintain local networks, ensuring connectivity and functionality for school systems. Monitor and maintain network security, backups, and privacy protocols. Provide technical support and prompt troubleshooting for teachers, students, and staff. Assist with technology integration in classrooms and staff training on new systems or applications. Keep accurate records of repairs, system issues, and maintenance activities. Track and maintain hardware/software inventory and IT-related expenses. Recommend IT equipment purchases based on school needs. Requirements Basic knowledge of computer hardware, operating systems, and networks. Strong problem-solving skills and attention to detail. Calm, patient, and professional demeanor, with the ability to work well with children and educators. Excellent communication and interpersonal skills. Ability to manage time effectively and prioritize tasks in a school setting. Hands-on experience with computers and networks (academic projects, internships, or home lab experience welcome). Background check and clearance required for working in an educational environment. CompTIA A+, Microsoft, or similar entry-level certification is a plus but not required. Who We're Looking For: A friendly, reliable, and supportive team member who enjoys helping others, learns quickly, and is committed to maintaining a safe and positive learning environment through technology support.

IT Support Technician Reports To: Director of Technology Status: Non-Exempt Provides user support to Agency employees, maintains and troubleshoots PC's and related hardware, and performs pertinent updates to equipment. In this position, the IT Support Technician responds to inquiries and requests for assistance with the Agency's computer systems or PC's, installs PC's and peripherals, and installs Agency approved software. INFORMATION PRIVACY AND SECURITY LEVEL: In accord with federal and state legislative mandates, individuals employed in this position are trained to, and function within a Level I security clearance for confidentiality of client protected health information, and other privileged information. Appropriate sanctions will be applied against employees who fail to comply with the privacy policies and procedures of the Agency. QUALIFICATIONS: Hold a minimum of a High School Diploma, Associates Degree preferred, and two (2) years technical experience. Have the ability to troubleshoot, analyze, and resolve technical issues with PC's. Possess intermediate level of understanding of Windows network operating systems. Communicate effectively with all levels of Agency staff. Have knowledge of trauma informed care and ability and willingness to make trauma informed decisions with client and/or other staff when necessary. Take any on-going trainings when required. Possess working knowledge of Microsoft Windows and Office Applications. Familiar with Citrix, Security Camera Systems & Servers. Show promising professional competency supported by an excellent academic record, a stable work history, professional references, and high ratings on the job interview. Have the ability to respond with discretion and professionalism at all times when dealing with confidential or sensitive matters. Have excellent inter personal skills. Have the ability to organize and prioritize work and to meet deadlines. Treat all information concerning children, youth, and their families in any Agency program with absolute confidentiality. Have a current Illinois Driver's license and proof of state requirement for insurance. Ability to pass a background check. PHYSICAL CHARACTERISTICS REQURIED: Ability to engage in daily, full-time attendance, and occasionally, in duties re quiring longer than eight (8) consecutive hours as well as non-working hours on call duties. Possess the ability to perform sitting, standing, and stooping in daily full-time employment. Ability to work a flexible schedule. Ability to operate a motor vehicle during both day and night hours. Reasonable proficiency in handwriting and computer use, and in the use of clear verbal and written communication skills. Have natural or corrected reasonably good vision and hearing, and the ability to use the telephone. Possess the mental ability to analyze a problem or situation at hand and able to recommend remediation. Ability to occasionally lift items up to twenty-five (25) pounds in weight. The ability to move physically about the Agency's owned buildings and grounds, and to use stairways (especially in emergencies). Possess the ability to maintain calm efficiency and effectiveness in stressful and demanding situations. PRINCIPAL DUTIES AND RESPONSIBILITIES: User Support: Respond to requests for assistance from Agency employees; and Identify problems, troubleshoot, and provide advice or assistance to users. PC Support: Install PCs and related peripherals; Troubleshoot hardware problems and perform minor repairs; and Perform system updates. Software Support: Install Agency approved software; Perform software updates, both via PC and network applications; Troubleshoot and resolve software problems; and Other duties as assigned.

Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities. Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities. Overview Help Accepting applications Open & closing dates 12/03/2025 to 12/30/2025 Salary $88,621 to - $115,213 per year Pay scale & grade GS 12 Locations 4 vacancies in the following locations: Coleman, FL Marion, IL Terre Haute, IN Lexington, KY Show morefewer locations (6) Manchester, KY Milan, MI Yazoo City, MS Butner Federal Correctional Complex, NC Gregg Township, PA Prince George, VA Remote job No Telework eligible No Travel Required 25% or less - Travel may be required for training and/or work related issues. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 12 Job family (Series) * 2210 Information Technology Management Supervisory status No Security clearance Other Drug test Yes Bargaining unit status No Announcement number N-2026-0018 Control number 851512000 This job is open to Help Internal to an agency Current federal employees of the hiring agency that posted the job announcement. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Clarification from the agency * BOP Employees nationwide • DOJ Surplus and Displaced (CTAP) Employees in the local commuting area. • Division: Management & Information Systems Branch; IE&VT Division (UNICOR); Central Office, Washington, DC • Duty Location: TO BE DETERMINED DURING SELECTION - FCC Allenwood, PA, FCC Butner, NC, FCC Coleman, FL, FMC Lexington, KY, FCI Manchester, KY, FCI Milan, MI, FCI Marion, IL, FCC Petersburg, VA, FCC Terre Haute, IN, or FCC Yazoo City, MS Duties Help Serves as the ADP System administrator for Federal Prison Industries, Inc. Administers data processing systems and services for the factory(ies) he/she supports. Responsible for maintaining the systems as state-of-the-art. Serves as the system administrator for the Data General computer, terminals and the SAP software. Serves as the UNICOR Assistant Information Security Officer. Serves as the on-site expert for all UNICOR computer related systems. Provides training and support in basic and advanced uses of a wide variety of computer equipment to include workstations, printers, digitizing equipment, and all associated accessory equipment. Develop and implement solutions for improving the efficiency of UNICOR operations by automating repetitive routine functions. Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and is performed on a regular and recurring basis. Requirements Help Conditions of employment * U.S. Citizenship is Required. * See Special Conditions of Employment Section. Career Transition Programs (CTAP): These programs apply to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position, you must: * 1. Meet CTAP eligibility criteria; * 2. Be rated well-qualified for the position with a score of 85 or above based on scoring at least half of the total possible points for the vacancy KSAs or competencies; and * 3. Submit the appropriate documentation to support your CTAP eligibility. NOTE: Applicants claiming CTAP eligibility must complete all assessment questions to be rated under the established ranking criteria. Qualifications To be considered for the position, you must meet the following qualification requirements. Education: There is no substitution of education for specialized experience at the GS-12 grade level. OR Experience: You must have IT related experience demonstrating each of the four competencies listed below. * Attention to Detail - Is thorough when performing work and conscientious about attending to detail. * Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and Services. * Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. * Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: You must have one year of specialized experience at the next lower grade level. Specialized experience is experience that has equipped the applicant with the particular competencies/qualifications to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Some examples of this qualifying experience are: * Experience providing basic and advanced hardware and software technical support to users of personal computers and associated equipment. Support is primarily on PC hardware configurations, Windows 10, Microsoft Office, and Internet browsers. * Experience performing diagnostics, troubleshooting and repairs on field personal computers and all related equipment. Equipment includes, but is not limited to, all levels of software, LAN equipment, modems, printers, monitors, tape backup units, and multi-user systems. * Experience performing diagnostics, troubleshooting and repairs on computers and related equipment. Equipment includes, but is not limited to, all levels of software, LAN equipment, modems, printers, monitors, backup units, and multi-user systems. If applicable, credit will be given for paid and unpaid work experience. To receive proper credit, you must show the actual time (such as number of hours worked per week) spent in the activities. Your eligibility for consideration will be based on your responses to the questions in the application. Education See Qualifications Section for education requirements, if applicable. ONLY if education is a requirement/substitution for specialized experience, applicant MUST upload legible transcripts as verification of educational requirement. Transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name, Student Name, Degree and Date Awarded (if applicable). All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, Click Here. Foreign Education: For information regarding foreign education requirements, please see Foreign Diploma and Credit Recognition at the U.S. Department of Education website: Recognition of Foreign Qualifications. If you are selected for this position and qualified based on education (i.e. basic education requirement and/or substitution of education), you will be required to provide an OFFICIAL transcript prior to your first day on duty. Additional information In accordance with 5 U.S.C. 3307, a maximum entry age of 36 has been established for original appointment to a position in a Bureau of Prisons institution. The representative rate for this position is $97,485 per annum ($46.71 per hour). Special Conditions of Employment Section: The incumbent is subject to geographic relocation to meet the needs of the agency. Appointment is subject to satisfactory completion of a urinalysis, physical, and background investigation. All applicants are subject to National Crime Information Center (NCIC) and credit checks. All applicants not currently working in an institution will be required to complete a qualification inquiry regarding convictions of misdemeanor crimes of domestic violence in order to be authorized to carry a firearm. The Core Value Assessment (CVA) is an in-person assessment that must be facilitated at a Bureau of Prisons Human Resource Servicing office. On the day of the scheduled interview, a CVA will be administered. The applicant assessment must be completed within a 70 minute time period and a passing score of 68 must be obtained. Further employment consideration will not be extended if the applicant fails to complete the examination or fails to achieve a passing score. Note: The Core Value Assessment will not be administered to current BOP employees. Successful completion of the "Introduction to Correctional Techniques," three-week training course at Glynco, Georgia is required. The addresses listed on the USAJOBS account/resume must be the primary residence at the time of application. You may be required to provide proof of residence. Additional selections may be made if vacancies occur within the life of the certificate. Although competitive and non-competitive applications are being accepted, the selecting official may elect to have only one group reviewed. Duty Location: TO BE DETERMINED DURING SELECTION - FCC Allenwood, PA, FCC Butner, NC, FCC Coleman, FL, FMC Lexington, KY, FCI Manchester, KY, FCI Milan, MI, FCI Marion, IL, FCC Petersburg, VA, FCC Terre Haute, IN, or FCC Yazoo City, MS As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: * your performance and conduct; * the needs and interests of the agency; * whether your continued employment would advance organizational goals of the agency or the Government; and * whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Exceptions may apply. See 5 CFR part 11. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. If your composite score exceeds the average score for this job, your resume and supporting documentation will be compared to your online assessment responses and utilized to determine whether you meet the job qualifications listed in this announcement. If your selections are not supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration. There are several parts of the application process that affect the overall evaluation of your application: * Your resume, which is part of your USAJOBS profile; * Your responses to the eligibility questions; * Your responses to the online assessment; * Your supporting documentation, if required. Time-in-Grade: Federal employees must meet time-in-grade requirements for consideration. You must meet all qualification requirements upon the closing date of this announcement. What Competencies/Knowledge, Skills and Abilities are Required for this Position? The following Competencies/Knowledge, Skills and Abilities (KSA's) are required: * Ability to communicate with end users on a non-technical level. * Ability to analyze, troubleshoot and solve data information or programming problems. * Knowledge of network systems. * Ability to interpret and apply information security policy and guidelines. * Ability to plan, organize and determine priorities. You may preview questions for this vacancy. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help Failure to provide legible required documents and/or follow the prescribed format often results in removal from consideration. If uploading documentation, do not identify/save your documents utilizing a special character such as %, #, @, etc. Documentation should be identified/saved as VA Letter, DD-214, or Transcripts. * Resume: Resume (includes name and contact information) limited to 2 pages showing relevant experience (cover letter optional). Experience that would not normally be part of the Federal employee's position is creditable when documented by satisfactory evidence of qualifying experience (e.g., a memorandum from the manager, Human Resource Manager, SF-52, etc.). * To receive credit for experience contained in an application, the experience must be documented: * Reflecting start date and end date in month/year format (MM/YYYY) AND * Include the number of hours worked per week. * SF-50: Current or former Federal employees NOT employed by the Bureau of Prisons MUST submit a copy of their SF-50 Form which shows competitive service appointment, tenure group, and salary. If you have promotion potential in your current position, please provide proof. If you are applying for a higher grade, and your experience was gained at a Federal agency other than the Bureau of Prisons, you MUST provide the SF-50 Form which verifies the length of time you have been in your highest grade and supports your claim for time in grade. * Employees applying with an interchange agreement must provide proof of their permanent appointment. * Current federal employees NOT employed by the BOP and former federal employees MUST submit a copy of their latest yearly performance appraisal/evaluation. * CTAP, Click Here, if applicable. * College transcript: includes the School Name, Student Name, Degree, and Date Awarded (if applicable). * NOTE: If you are selected, official transcript(s) will be required prior to your first day. For more help, visit USAJOBS Help Center - What should I include in my resume? We cannot be held responsible for incompatible software, delays in mail service, applicant application errors, etc. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Job Summary: Dimond Bros Insurance is seeking an organized, proactive IT Support Specialist to deliver on-site technical support across multiple office locations. Responsibilities include troubleshooting, system maintenance, and ensuring smooth IT operations. This role involves regular travel to new and existing sites in a fast-paced, dynamic environment. Pay Range: $40,000 - $55,000 Key Responsibilities: Deliver on-site IT support across multiple office locations. Troubleshoot hardware, software, network, and system issues. Install and configure workstations, servers, printers, and other equipment. Provide employee training on IT systems and applications. Maintain system security, perform updates, and ensure compliance. Support office relocations, new site setups, and technology upgrades. Assist with backups, disaster recovery, and preventive maintenance. Collaborate on IT infrastructure improvements and initiatives.

The Helpdesk Technician is the entry-level technical support position at Turnkey Computer Systems, Inc. This role provides frontline assistance to clients by resolving computer, network, and software issues through phone calls, remote sessions, chat, and email. The ideal candidate is curious, coachable, organized, and customer-focused, with strong communication skills and a desire to grow in the IT field. This position builds the foundation for advancement into Field Technician, Project roles, Tier 2 support, and eventually engineering positions. Key Responsibilities Remote Technical Support & Troubleshooting Provide first-contact technical assistance via phone, email, Teams, and remote tools. Troubleshoot issues involving: Windows 10/11 Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Printers, scanners, and business peripherals Internet connectivity, Wi-Fi, VPN, and basic networking Antivirus alerts, MFA issues, password resets Line-of-business applications (triage and vendor escalation) Follow standardized troubleshooting procedures and escalate when appropriate. Ticket Documentation & Workflow Management Create complete, professional time entries in ConnectWise for every action taken. Keep tickets updated with accurate statuses, next steps, and user-facing communication. Document all troubleshooting steps, test results, and final resolutions. Follow company policy for ticket movement, including hourly updates for in-progress tickets. Maintain SLA compliance for response and resolution times. Customer Service & Communication Provide a friendly, confident, and professional experience on every interaction. Translate technical details into easy-to-understand language. Set expectations clearly and follow through on commitments. Maintain calmness and professionalism, even with frustrated users. Service Awareness & Team Coordination Maintain awareness of overall helpdesk activity, including hot issues, SLA risks, and escalations. Monitor internal communication channels to stay informed about ongoing incidents or outages. Coordinate with teammates to ensure tickets do not become stale or unaddressed. Understand the ticket lifecycle and when to escalate issues. Required Skills & Qualifications Technical Skills Intermediate knowledge of Windows operating systems. General understanding of networks (IP addresses, Wi-Fi, DNS, DHCP). Familiarity with Microsoft 365 applications. Ability to learn remote support tools and RMM platforms. Curiosity and strong desire to build a career in IT. Professional Skills Excellent communication skills (written and verbal). Strong organizational and time-management abilities. Ability to multitask while maintaining accuracy. Professionalism in customer interactions. Coachable attitude and willingness to learn. Phone System Proficiency (Required) Mastery of Turnkey's phone system including park, hold, transfer, pickup, and voicemail. Ability to take accurate messages and convert calls into proper ConnectWise tickets. Consistently professional phone etiquette and responsiveness. Proper use of phone availability statuses and communication workflow. Ensures no call is mishandled, dropped, or left undocumented. Demonstrates efficient, confident phone usage as part of daily operations. Performance Expectations A successful Helpdesk Technician consistently: Documents 75%+ of work hours. Produces clear, complete ticket notes that meet company standards. Meets SLA expectations for response and resolution. Escalates appropriately and communicates proactively. Demonstrates noticeable growth in technical ability and troubleshooting confidence. Provides excellent, friendly, professional customer service. Education & Experience Preferred but not required: CompTIA A+ or similar certification Prior helpdesk or customer service experience Exposure to Microsoft 365 or Windows administration Experience in a professional office or technical environment This is an excellent entry point for recent graduates, career changers, or anyone beginning their path in IT. Physical & Work Requirements Primarily computer- and phone-based work. NOT A WORK FROM HOME POSITION - Candidate must report to work physically every day at 2303 Hoffman Drive, Effingham, IL. Occasional lifting of 25-30 lbs for workstation hardware (rare). Must maintain a professional appearance and demeanor. Must be punctual, reliable, and responsive during business hours. Why Work at Turnkey Computer Systems, Inc.? Clear career path with opportunities for advancement into Field Technician, Tier 2, Networking, Cybersecurity, and Engineering roles Supportive team environment focused on learning and mentorship Exposure to real-world IT, security, and business technologies Competitive compensation and benefits Family-owned business with a 25-year history of success

Bookmark this Posting Print Preview | Apply for this Job Please see Special Instructions for more details. Candidates must be eligible to work in the U.S. for other than practical training. The university will not provide visa sponsorship for this position. The review of applications will begion on November 21, 2025 and will continue until the position is filled. Position Details Position Details About the Institution Indiana State University is a Tier 2 national University with a Carnegie classification of doctoral/research. Nationally ranked and accredited, we are in Terre Haute, IN and have been recognized by the Princeton Review and the Wall Street Journal among the best universities in the Midwest. Indiana State is one of the most diverse college campuses in Indiana and home to a welcoming community of students, faculty, and staff representing nearly every U.S. state and 36 countries around the world. Our beautiful, active, pedestrian-friendly campus is located within walking distance of local shops, restaurants, and activities in Terre Haute's historic downtown district. Situated near the Indiana-Illinois border, we are located 70 miles southwest of Indianapolis and within a few hours of major metropolitan centers in St. Louis, Chicago, and Louisville. On campus, there are 160 student-run organizations, an expansive Student Recreation Center, a Performing Arts Series, and University Speakers Series, among other attractions. Indiana State Athletics, known as the "Fighting Sycamores," fields 15 NCAA Division I athletic teams in the Missouri Valley Conference. Ranked nationally for social mobility, Indiana State University transforms the lives of our students through experiential learning, community engagement, and career readiness, serving as a dynamic educational partner for businesses and industries throughout the Midwest. Our faculty provide instruction in small class sizes that provide opportunities for personalized instruction and feedback. Indiana State supports and recognizes faculty research and scholarship, providing an internal grants resource pool and other forms of support, and awarding faculty research honors each spring. Indiana State University is a place of belonging where students, faculty, and staff learn, thrive, and grow together. Indiana State University is an equal opportunity employer, and we are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our employment application process. Comments to Applicants Candidates must be eligible to work in the U.S. for other than practical training. The university will not provide visa sponsorship for this position. The review of applications will begion on November 21, 2025 and will continue until the position is filled. Job Title Tier 3 IT Support Specialist Department Office of Information Technology Work Schedule Monday - Friday 8:00am - 4:30pm Additional hours may be required. This is a fully on campus position. Notice of Vacancy Number 25-00283 Desired Start Date 11/11/2025 Open Date 11/14/2025 Close Date Open Until Filled Yes Job Category Staff-Exempt Professional Job Type Staff - Full-Time Pay Grade 11 Hourly Rate or Salary Range Commensurate with Experience Benefits Associated with this Position * Life Insurance: The coverage amount is based on two and one-half times appointment salary rounded up to the next whole thousand with a maximum coverage of $100,000 and includes the same amount of Accidental Death and Dismemberment benefits. The University currently pays the entire cost of coverage. * Medical, Dental and Prescription Drug Coverage: The cost of coverage is shared between employees and the University. Rates are determined by participation in Wellness Program and use of tobacco products. Coverage is available on the first of the month following appointment date. * TIAA Retirement Contributions: Contributions begin based upon the first day of employment at a contribution rate of ten (10) percent of base appointment salary paid in full by ISU. The contributions are vested immediately. There are 40 investment options from which to choose. * TIAA Auto Enroll: New employees are automatically enrolled in a tax deferred retirement program at hire: three (3) percent is deducted before taxes for the program to facilitate retirement planning. Employees may opt out of the program within 90 days. * Long Term Disability Coverage: Employees are eligible after three (3) years of continuous, regular employment with the University. This policy guarantees approved disabled employees a 66 2/3 percent income protection (from all sources) after 180 days of continuous total disability. Immediate participation is available for current members of a comparable group disability insurance program within 90 days prior to ISU employment and that would have provided income protection upon disability for at least five years. * Fee Waiver Program: For the employee, spouse and dependent children: Staff may enroll in up to 18 hours of course work each academic year at a reduced rate. Spouses may enroll in 15 semester hours each academic year with 80% of qualified tuition waived. Dependent children of regular full-time staff who are full-time degree seeking undergraduate students at ISU may receive a fee waiver of 80% of qualified tuition for up to a total of ten (10) semesters. * Sick Leave: Accrued at a rate of 12 days per fiscal year with unlimited accumulation. * Vacation: Pay level 11 and below accrues up to 15 vacation days earned per year 1 through 4; 20 vacation days per year thereafter. Pay level 12 and above accrues 20 vacation days per year Optional Benefits * Voluntary Life Insurance: Additional amounts of life insurance may be purchased on employee, spouse and dependent children. * Voluntary Vision Plan: May enroll within the first 31 days of employment date. Job Summary/Basic Function The role involves resolving complex issues escalated from the Tier 2 support team and completing assigned tickets efficiently. The candidate will maintain technical proficiency in ISU enterprise systems, disseminate knowledge among the customer support team, and assign applications and permissions to users using centralized application management tools. Additionally, the role includes assisting MDM administrators with testing and deploying new system configurations and applications, collaborating with system administrators to identify and implement long-term solutions for recurring issues, and investigating new technology and software for use by faculty, students, and staff. Other duties may be assigned as needed. Specific Responsibilities Address and resolve advanced technical problems escalated from the Tier 2 support team. * Efficiently manage and complete assigned support tickets to ensure timely resolutions. * Stay current with the latest developments in ISU enterprise systems and disseminate this knowledge to the customer support team. * Assist Mobile Device Management (MDM) administrators with testing and deploying new system configurations and applications, particularly using Microsoft Intune. * Work closely with system administrators to identify recurring issues and implement long-term solutions. * Research and evaluate new technology and software for potential use by faculty, students, and staff. * Provide training sessions to Tier 2 support staff to enhance their technical skills and knowledge. * Perform other tasks as assigned to support the overall efficiency and effectiveness of the university. Required Relevant Education & Experience Education: 4-year degree in Computer or Technology related field or equivalent in professional certificates from AWS, Cisco, CompTIA, Google, HDI, IAPP, ISACA, ISC2, ITIL Foundation, or Microsoft Experience: 5 Years in an IT support related field OR Education: High School diploma or GED Experience: 10+ years in an IT support related field Required Field(s) of Study No field of study required Preferred Relevant Education and Experience Bachelors degree and 2-3 years of relevant experience Supervisory Responsibilities Has authority or responsibility over staff employees, students, or graduate assistants on a regular basis and may be a direct supervisor. Required Certificates, Licenses and Registrations Other Required Certificates, Licenses and Registrations Preferred Certificates, Licenses and Registrations A+ Certification, Microsoft Certifications Preferred Other Certificates, Licenses and Registrations CompTIA Network+, CompTIA Security+, Microsoft Certification AZ-900 Knowledge, Skills and Abilities Able to adapt to change, Able to assemble, analyze and present data, Able to learn and retain information, Able to multitask, Able to plan, organize, and implement projects in a timely manner, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness, Excellent customer service skills, Excellent interpersonal, organizational, planning, teambuilding and problem solving skills, Excellent leadership skills, Experience in an educational environment preferred, Proficiency with Microsoft Office and other computer applications, Proven verbal and written communication skills, Willing to interact with students, Willing to work extended hours during events and peak seasons, when required, Work effectively with a diverse community Other Knowledge, Skills and Abilities Experience with Microsoft Cloud Tools Qualifications & Disclaimer To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information on this description is designed to indicate the general nature and level of work performed by employees within the classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. NCAA Guidelines All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department. No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual's involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU. Position Reappointment Required No Job Duties Essential Duties and Responsibilities Resolve complex issues escalated from the Tier 2 support team Essential Duties and Responsibilities Complete assigned tickets Essential Duties and Responsibilities Maintain technical currency in ISU enterprise systems and disseminate knowledge among the customer support team Essential Duties and Responsibilities Assist MDM administrator(s) with the testing and deployment of new system configurations and applications Essential Duties and Responsibilities Collaborate with system administrators to identify recurring issues and implement long-term solutions Essential Duties and Responsibilities Investigate new technology and software for use by faculty, students and staff. Essential Duties and Responsibilities Performs other duties as assigned. Applicant Documents Required Documents * Resume * Cover Letter/ Letter of Application * References Optional Documents * Letters of Recommendation Supplemental Questions Required fields are indicated with an asterisk (*). * * Do you possess a minimum of a 4-year degree in a computer or technology related field or an equivalent in professional certificates and 5 years of experience in this field OR a High School diploma or GED with 10+ years of experience in this field? * Yes * No

Pay Band: M is required to be on-site. Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future , is the reason we come to work each day. We're guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We're creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity. Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien. The Junior Farm Technician plays an important role in executing applied field research and development (R&D). They will assist with validation of commercial whole acre solutions to support and drive the vision to create a world-class Innovation farm, that showcases Nutrien's capabilities and drives rapid adoption of locally validated solutions. Primary responsibilities include the implementation and maintenance of field scale demonstrations including field preparation, planting, cultivation, tillage, pre and post applications, harvest, and data summary. What you will do: Assist the Farm Manager with completing objectives while focusing on the implementation of new ideas in agronomical sound ways. Oversee and implement various field trials and demonstrations in corn and soybeans. Field preparation, planting, tillage, pre- and post-applications, harvest, and data summaries. In season data collection including soil and plant samples, storage, and shipment. Maintain all equipment and facilities in accordance with applicable SOPs in a safe, clean, and organized manner. Operate and maintain a wide range of commercial farm equipment including but not limited to combines, tractors, sprayers, tillage, planting equipment, UTV's, mowers, and both gas and battery powered landscaping equipment. Operate and maintain a company vehicle. Follow all safety programs, maintain training, and compliance with the Nutrien Innovative Farm. Provide guidance and/or oversee seasonal farm staff. Assist in preparing and conducting all plot tours, field days, and training events. Including event set up and clean up. Snow removal management including plowing, salting walkways, cleaning floors, placing wet floor signs, etc. Collaborate with strategic partners on trial design, implementation of demonstrations, and showcasing physical and digital products and systems. Assist at other Innovation Farm sites as needed. Increased work hours during specific peak seasons and event seasons anticipated. Model our core value of safety by enabling a culture in which you are actively contributing to a safe work environment. What you will bring: Bachelor's degree required, preferably in agronomy, plant pathology, entomology, weed science or related field; experience may be considered in lieu of a degree. Advanced degree in agronomy, plant pathology, entomology, weed science or related discipline preferred. 2+ years of related experience required, preferably in consultative agronomic experience and/or production farming or experimental management of row crops. Illinois crop pesticide license (Commercial Pesticide Applicator) Ability to lift, carry, push, or pull up to 50 pounds. Experience in field plot techniques, crop husbandry, and knowledge of modern agricultural practices. Ability and experience operating commercial farm equipment. Effectively demonstrated self-motivation, assertiveness, initiative, and results orientation. Proficient with Microsoft Word, Excel and PowerPoint. Experience with or the ability to learn Precision software such as Echelon. Certified Crop Advisor (CCA) certification and Current pesticide application license preferred. Active participation in one or more professional agricultural organizations preferred. FAA part 107 drone certification preferred. Compensation & Benefits: The salary range for this role, in Champaign, IL, is between $59,200 - $101,400 annually. While we provide this range as general guidance, several factors are taken into consideration when making compensation decisions including, but not limited to, candidate skill set, experience and training, licensure and certifications, work location, and other business and organizational needs. Actual salary and benefits may differ based upon location. We provide an attractive benefits package that includes comprehensive medical, dental, vision coverage, and life insurance and well as disability coverage for positions working more than 30 hours per week. In addition, we have a retirement program that encourages our employees to save for the longer term, with generous matching employer contributions. Our benefit package also demonstrates our culture of care with paid vacation, sick days and holidays as well as paid personal and maternity/parental leaves and an Employee and Family Assistance Program. Details of the benefits package will be shared in the application process. In addition to base pay, this role is also eligible to participate in our annual incentive plan and long-term incentive plan, consistent with the terms of our program(s) where discretionary pay out of awards is reflecting components such as performance of the company and the employee. Details will be discussed through the application process. This information is provided in compliance with applicable state equal pay and pay equity legislation and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons. Nutrien also makes internal equity a consideration in all pay decisions. Ready to make an impact with us? Apply today! The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law. Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien To stay connected to us and for the latest job postings and news, follow us on: LinkedIn, Facebook, Instagram, and X.

Job DescriptionSalary: $16.25-$20.00/hr. Information Technology 1 Encompasses all aspects of sourcing, installing, and maintaining company networking systems, company computers, software, and other equipment and processes to store, process, retrieve, transmit, and protect confidential and proprietary information. ESSENTIAL FUNCTIONS Confer with users, management, vendors, and technicians to assess computing needs and system requirements and at times solicit cooperation from necessary personnel to resolve problems. Stay abreast of advances in technology and evaluate the organization's technology use and needs to recommend improvements, such as hardware and software upgrades. Manage floor backups, security and user help systems and develop computer information resources, providing for data security and control, strategic computing, and disaster recovery. At the direction of the IT Manager, evaluate proposals to assess project feasibility and requirements, and meet with appropriate personnel to implement and train employees on the new equipment, software, and /or processes. POSITION QUALIFICATIONS Ability to work required overtime to support manufacturing needs and requests from our customers. Must be able to lift up to 40 lbs and stand and/or sit for long periods of time. High level of computer knowledge/experience using Microsoft Windows format to be able to adapt to other programs used for this position. Strong knowledge of IT Systems, Windows desktop operating systems, hardware, software, backup, user support, firewalls, switches, routers, TCP/IP, networking, and related experience. Operating systems include, but are not limited to Windows 98, Windows XP, Windows 7, Windows 10, and Windows 11. General network operating system experience preferred. Excellent communication and customer service skills. Microsoft Office Level II skillset. (i.e. Strong Word, Excel, and Access skills) EVALUATED COMPETENCIES Productivity Cooperation Safety Compliance Accuracy/Quality Initiative Self-Motivated Attendance Accountability Goal Oriented Decision Making Reliability Detail Oriented Education & Experience:Associate degreeor High School / GED with two to four years of related experience approved by management. Why Join ICS? Paid Holidays Comprehensive health, dental, and vision plans Company-provided Short-Term Disability and Life Insurance. 401(k) plan with a generous match. Were committed to supporting our team with valuable benefits that grow with you.

The ASPCA Client & Member Support team provides a communication pathway for our clients and donors and fields approximately 300,000 calls and 20,000 emails annually. Our Client Support work involves providing veterinary triage, appointment scheduling, program support, and logistics for the ASPCA Adoption Center, Animal Hospital, Communications, Community Engagement, Community Medicine, Grants, National Field Response, Spay/Neuter Alliance and Strategy & Research teams. Additionally, this team collaborates with social service agencies and veterinary partners to help the most at-risk animals within our designated service areas. Our Member Support work involves supporting donor account requests and donation processing. The team has direct contact with the ASPCA members to influence donor decisions by leveraging programmatic knowledge of the ASPCA. Team members interact directly with ASPCA members and one-time donors via calls and emails in order to address account updates and provide ASPCA-related information. The Client and Member Support Associate will have excellent customer service and communication skills in both English and Spanish and will work within two primary areas: 1) Effectively and professionally communicating with pet owners and veterinary professionals to schedule services, assess and report on animal health and well-being, and keep accurate case records to assist with ASPCA mission-focused work involving at-risk animals, surrender prevention, and anti-cruelty intervention.2) Answering and responding to customer service calls, emails, texts, and direct messages from our donors. This person will accept ownership for effectively solving customer inquiries and requests, keeping customer satisfaction at the core of every decision and behavior. Responsibilities: Responsibilities will include, but are not limited to: Client Support Responsibilities (50%) Professionally manage contacts by telephone and electronic means from departmental referrals, animal owners, and others to keep pets and people together Assist in the daily operations of all logistical areas of Client Services by maintaining knowledge of ASPCA program areas and assisting callers with information and services to provide targeted support Assess/triage illnesses and injuries appropriately, referring to the appropriate veterinary resources Utilize the electronic record databases to record complete case histories, document findings accurately, and provide detailed recommendations to owners. Complete follow-up phone calls to pet owners, rescuers, and veterinary clinics as needed Consult the on-site and off-site experts as needed for additional information Assist with maintenance of confidential files Collaborate with management and provide solution driven ideas when internal or external issues arise Maintain a professional demeanor during difficult or escalated interactions Maintain a positive and supportive attitude in all internal and external communications Maintain excellence in customer service and high case record quality levels. Respond to quality assessments provided by quality assurance and management staff. Meet case quality, customer service, and volume metric goals as set for specific levels of tenure. Member Support Responsibilities (50%): Professionally manage contacts initiated by telephone and electronic means, from donors and the general public, with the goals of providing the highest level of customer service and retaining donors, so more animals can be helped Provide follow up as needed to ensure excellent customer experience Uphold confidentiality with donor data Maintain accurate case records in all required systems Conduct quality assurance on case records Assist in identifying trends in inquires and report to management Collaborate with management and provide solution driven ideas when internal or external issues arise Maintain a positive and supportive attitude in all internal and external communications Maintain excellence in customer service and high case record quality levels. Respond to quality assessments provided by quality assurance and management staff. Meet case quality, customer service, and volume metric goals as set for specific levels of tenure. Exemplifies the ASPCAs Core Values: Has Commitment and dedication to improving the lives of animals Demonstrates Ownership and feels responsible for outcomes Believes in Team - that we are stronger together Seeks to Elevate others and reimagine what is possible Focuses on Impact, specifically making change for animals Qualifications: Fluent oral and strong written Spanish communication skills preferred Excellent interpersonal, written, and oral communication skills Proficient with computers and comfortable learning new software Fast and accurate typing skills Understanding of medical terminology and basic animal anatomy Ability to track and adapt to frequent changes in protocols and procedures Must be able to think critically and interact effectively with clients, donors, veterinary practices, and pet parents over the telephone and through electronic correspondence Ability to manage large numbers of inbound and outbound calls in a timely manner Excellent active listening skills and the ability to quickly develop a rapport with clients and donors over the phone Exceptional customer service and professional phone voice Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment Ability to de-escalate and maintain a professional demeanor during difficult or escalated interactions. Ability to adapt and meet the varied needs of our clients and donors. Display emotional intelligence and resiliency Ability to work as part of a hybrid team Additional Information: Client & Member Support Associates are assigned different shifts ranging from 7am-3pm CST to the latest shift of 11am-7pm CST. Schedules may vary based on the need for phone coverage and are assigned each month. These parameters are subject to change with call volume trends and workforce management adjustments. Shifts are subject to change in the sole discretion of the ASPCA. Occasional Saturdays and holidays are also required. Ability and willingness to travel up to 5% of the time as needed. This position is based out of the ASPCA Midwest Office in Champaign, IL and requires all shifts to be worked from in this office. Education and Work Experience: High school diploma required Associate degree or equivalent experience required Customer service/client-service facing experience highly preferred Social service, veterinary practice, or shelter experience (professional or volunteer) preferred Call center experience a plus Compensation and Benefits: Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. The target hiring range for this role is $21.00 - $22.45 For more information on our benefits offerings, visit our website. Stay Connected Join Our Talent Community If you are interested in joining our team but do not see a position listed that fits your experience or interests, please join our Talent Community to stay connected to future opportunities with the ASPCA. Qualifications: See above for qualifications details. Language: English (Required), Spanish Education and Work Experience: High School Diploma (Required) Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCAs standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCAs People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCAs vision that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Your Employee Rights Under the Family and Medical Leave Act: Pursuant to regulations of the Family and Medical Leave Act (FMLA), we provide this notice to applicants about eligible employees protected leave for certain reasons. Click on the link to learn more. Applicants that are residents of Colorado and Oregon: Per CO Senate Bill 23-058 and ORS 659A.030, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries through completion of the initial interview. We can require/request additional application materials; if those materials contain any age-related information, an applicant should redact the information before submitting an initial employment application. Indiana Applicants: Pursuant to Indiana law, we are providing notice that it is an unlawful employment practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by: (1) refusing to employ an applicant for employment on the basis that the applicant is a veteran of the armed forces of the United States; or (2) refusing to employ an applicant for employment on the basis that the applicant is a member of the Indiana National Guard or a member of a reserve component. Should you feel that you were a victim of discrimination on the basis of veteran status, please let us know at . Alternatively, you can file a complaint with the following agencies at any time: Indiana Civil Rights Commission (ICRC) 100 North Senate Avenue, Room N103, Indianapolis, IN 46204; Office: | Toll Free: ; Hearing Impaired: | Fax: ; E-mail: | Website: **************** Equal Employment Opportunity Commission - Indianapolis Field Office; 115 W. Washington Street South Tower Suite 600; Indianapolis, IN 46204; Phone: ; Fax: ; TTY: ;ASL Video Phone: . By applying, you consent to your information being transmitted by College Recruiter to the Employer, as data controller, through the Employers data processor SonicJobs. See ASPCA Terms & Conditions at about-us/legal-information and Privacy Policy at about-us/privacy-policy and SonicJobs Privacy Policy at us/privacy-policy and Terms of Use at us/terms-conditions RequiredPreferredJob Industries Other

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.