Remote support technician jobs in Dixon, IL

Introduction At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference. Your role and responsibilities As an Enterprise & Strategic Brand Sales Specialist (BSS), you'll work closely with clients and sellers to develop relationships, understand their needs, earn their trust, and show them how IBM's industry-leading solutions will solve their problems while delivering value to their business. Opportunity identification, promoting our TLS offerings, and attaching premium and Expert Care to current and net new opportunities is a priority. * The BSS role will own the total TLS portfolio at a set of accounts within the market and or GEO required and be expected to identify, own and close transactions. * The BSS will work within a matrix environment, both within an account team and with TLS to ensure TLS is properly clothed in both standalone deals and larger bundles. * Expectations are that the BSS will protect current annuity revenue streams by renewing opportunities (or working with a renewal specialist) as well as growing the account from a TLS revenue perspective. * Pipeline hygiene, conducting regular face-to-face client meetings and hosting QBR's are naturally expected in the role. Required education Bachelor's Degree Required technical and professional expertise * High level understanding of the IBM Technology Lifecyle Portfolio, familiarity with IBM Software, System Z, Storage, Power Systems, and MVS products. * Exposure and Experience with Expert Care and Premium TLS Offerings. * Ability to integrate with the overall IBM Lines of Business, including IBM-C, Technology, and Data&AI. * Technical Sales Experience - Experience in a general sales role with business acumen, with foundational knowledge of IBM TLS Strategy and Routes to Market. * Organizational Skills is a must. Preferred technical and professional experience * Cross-Platform SME-Level Skills - In-depth expertise in IBM Software, System Z, Storage, Power Systems, and MVS products to navigate complex deals and provide overall deal leadership. * Software and Hardware Integration Knowledge - Understanding the relationship between hardware, software licenses, Software Maintenance Agreements (SWMA) * Infrastructure Support and Premium Services - Proficiency in supporting IBM Infrastructure Support Services and Expert Care offerings, with the ability to position premium services for clients. * Technical Sales and Solution Consulting - Ability to assist sellers, partners, and clients with technical sales expertise, solution-selling, and post-sales troubleshooting, especially in Expert Care, Premium IIS, and MVS offerings * Selling Expertise - Skilled in , direct, and partner sales engagements, optimizing technical knowledge across routes, IBM Logos, and sales channels. ABOUT BUSINESS UNIT IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position is eligible for participation in an IBM Sales Incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change. The compensation range listed for this position is the IBM Reference Salary that is used when you are not actively participating in a sales plan. Your actual base pay plus incentive opportunity will be determined by the Incentive Plan assigned to you.

The Outsourced Support Desk Specialist is responsible for providing quality support desk services and technical assistance while on-site at the assigned client's location in a courteous and efficient manner while maintaining a high level of client satisfaction. ESSENTIAL FUNCTIONS: Provide technical support and remote help desk services to Marco client, escalating when necessary. Review current systems and make technical/process recommendations for improving efficiency. Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network. Maintain client documentation. Support multiple end user requests and third-party business applications. Effectively communicate with technical and non-technical end users. Meet established metrics and benchmarks and comply with procedures and expectations. Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards. Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment. Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry. Attend required company and departmental meetings. QUALIFICATIONS: An associate degree and two years of relevant experience; or equivalent combination of education and experience. Current high level industry recognized certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred. Valid Driver's License, proof of personal insurance, and acceptable driving record, all to be maintained. REQUIRED SKILLS: Solid understanding of the administration of network operating systems, applications, and services found in a client environment. Proficiency with business collaboration tools such as MS Office applications. Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Commitment - See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. Initiative - Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner, however if you can't resolve it yourself, use resources to find someone who can. Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation. Teamwork - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback. Time Management - Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines. Work Location & Travel Requirements: This role is based fully on-site at a customer location in Rockford, IL, five days per week. The position may also involve occasional travel to nearby customer sites within approximately 90 minutes of Rockford. Pay Range: $23.02 - $35.69 hourly The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

The Outsourced Support Desk Specialist is responsible for providing quality support desk services and technical assistance while on-site at the assigned client's location in a courteous and efficient manner while maintaining a high level of client satisfaction. ESSENTIAL FUNCTIONS: Provide technical support and remote help desk services to Marco client, escalating when necessary. Review current systems and make technical/process recommendations for improving efficiency. Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network. Maintain client documentation. Support multiple end user requests and third-party business applications. Effectively communicate with technical and non-technical end users. Meet established metrics and benchmarks and comply with procedures and expectations. Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards. Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment. Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry. Attend required company and departmental meetings. QUALIFICATIONS: An associate degree and two years of relevant experience; or equivalent combination of education and experience. Current high level industry recognized certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred. Valid Driver's License, proof of personal insurance, and acceptable driving record, all to be maintained. REQUIRED SKILLS: Solid understanding of the administration of network operating systems, applications, and services found in a client environment. Proficiency with business collaboration tools such as MS Office applications. Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Commitment - See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. Initiative - Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner, however if you can't resolve it yourself, use resources to find someone who can. Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation. Teamwork - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback. Time Management - Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines. Work Location & Travel Requirements: This role is based fully on-site at a customer location in Rockford, IL, five days per week. The position may also involve occasional travel to nearby customer sites within approximately 90 minutes of Rockford. Pay Range: $23.02 - $35.69 hourly The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve. Position Summary: Provide first level support to end users of the Foresight Bank enterprise in regards to workstation operations, network connectivity, and printer setup and troubleshooting. This position will also encompass responsibilities for basic office productivity applications, installation and administrative support of core production applications and helpdesk administration. Primary Responsibilities: Acknowledge and record all help desk request that are received by email, web submission, MS Teams or phone calls into the ticketing platform. Assist end users with basic support for office productivity applications such as Microsoft Word, Excel, Power Point, etc. Resolve desktop problems by providing appropriate responses to end users and basic troubleshooting through proscribed procedures. Assist with the survey, preventative maintenance and logging of assigned equipment in the Foresight Enterprise. Assist with the upkeep of the IT department's software and application documentation library. Assist with the setup and administration of computer and user accounts to applicable systems. Participate in the coverage of basic user support during defined on call hours. Certain weekdays, weekend hours and certain holidays. Participate in disaster recovery testing and procedures as necessary. Assist with the compliance management for requisitioning, delivery and disposal of all information assets in the Foresight Enterprise. Adhere to department policies and procedures regarding IT management. Complete assigned project task. Assist end users with the setup of personal devices using Mobile Device Management platforms. Basic support and troubleshooting of conference room and phone systems. Basic support and troubleshooting of remote access systems. Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices. Coordinate tasks and projects with Shared Services and Infrastructure departments. Basic support and troubleshooting of conference room and phone systems. Basic support and troubleshooting of remote access systems. Patch Management utilizing the organizations RMM. Basic knowledge of Microsoft Cloud Applications/SharePoint Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competencies: To perform the job successfully, an individual should demonstrate the following competencies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Analytical Thinking/Problem Solving: Basic analytical skills including the ability to address situations by using a logical, systematic, sequential approach. Works systematically and logically to identify root cause and resolve problems. Identifies information needed to effectively solve problems. Time Management: Ability to work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes. Communicator: Effective written and oral communication skills. Intuitively assess and anticipate communication needs. Organizational: Focus, plan, and prioritize work in a systematic way to complete tasks and projects. Interpersonal: Interact with others positively and build relationships with internal and external customers. Technical: Basic knowledge of x86 based workstations and personal computers; Basic knowledge of MS Windows Operating Systems (Windows 10); Basic knowledge of MS Office suite applications; Basic network knowledge of TCP/IP connectivity; Basic Microsoft Active Directory knowledge. Security/Safety: Safeguards digital resources and adheres to all Standards, Procedures and Policies relevant to Cyber Security, Information Security (i.e. GLBA/Clean Desk) and physical security. Encourages and supports others to be physically and digitally safe while at work. Position Performance Standards: Complete all task requested in assigned work orders per managements expectation Successfully complete all assigned trainings in training plan by established deadline(s). Performance Weightings: 40% Competencies 60% Position Performance Standards and Personal Goals Qualifications: HS Diploma or equivalent required; Associates degree in MIS/IS, certifications (CompTIA, MCP, MSCE), or commensurate work experience a plus. Ability to physically lift devices weighing up to 45 pounds. Must have a valid driver's license and reliable transportation. Physical Demands and Work Environment: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones and copy machines. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve. Position Summary: Provide first level support to end users of the Foresight Bank enterprise in regards to workstation operations, network connectivity, and printer setup and troubleshooting. This position will also encompass responsibilities for basic office productivity applications, installation and administrative support of core production applications and helpdesk administration. Primary Responsibilities: Acknowledge and record all help desk request that are received by email, web submission, MS Teams or phone calls into the ticketing platform. Assist end users with basic support for office productivity applications such as Microsoft Word, Excel, Power Point, etc. Resolve desktop problems by providing appropriate responses to end users and basic troubleshooting through proscribed procedures. Assist with the survey, preventative maintenance and logging of assigned equipment in the Foresight Enterprise. Assist with the upkeep of the IT department's software and application documentation library. Assist with the setup and administration of computer and user accounts to applicable systems. Participate in the coverage of basic user support during defined on call hours. Certain weekdays, weekend hours and certain holidays. Participate in disaster recovery testing and procedures as necessary. Assist with the compliance management for requisitioning, delivery and disposal of all information assets in the Foresight Enterprise. Adhere to department policies and procedures regarding IT management. Complete assigned project task. Assist end users with the setup of personal devices using Mobile Device Management platforms. Basic support and troubleshooting of conference room and phone systems. Basic support and troubleshooting of remote access systems. Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices. Coordinate tasks and projects with Shared Services and Infrastructure departments. Basic support and troubleshooting of conference room and phone systems. Basic support and troubleshooting of remote access systems. Patch Management utilizing the organizations RMM. Basic knowledge of Microsoft Cloud Applications/SharePoint Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competencies: To perform the job successfully, an individual should demonstrate the following competencies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Analytical Thinking/Problem Solving: Basic analytical skills including the ability to address situations by using a logical, systematic, sequential approach. Works systematically and logically to identify root cause and resolve problems. Identifies information needed to effectively solve problems. Time Management: Ability to work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes. Communicator: Effective written and oral communication skills. Intuitively assess and anticipate communication needs. Organizational: Focus, plan, and prioritize work in a systematic way to complete tasks and projects. Interpersonal: Interact with others positively and build relationships with internal and external customers. Technical: Basic knowledge of x86 based workstations and personal computers; Basic knowledge of MS Windows Operating Systems (Windows 10); Basic knowledge of MS Office suite applications; Basic network knowledge of TCP/IP connectivity; Basic Microsoft Active Directory knowledge. Security/Safety: Safeguards digital resources and adheres to all Standards, Procedures and Policies relevant to Cyber Security, Information Security (i.e. GLBA/Clean Desk) and physical security. Encourages and supports others to be physically and digitally safe while at work. Position Performance Standards: Complete all task requested in assigned work orders per managements expectation Successfully complete all assigned trainings in training plan by established deadline(s). Performance Weightings: 40% Competencies 60% Position Performance Standards and Personal Goals Qualifications: HS Diploma or equivalent required; Associates degree in MIS/IS, certifications (CompTIA, MCP, MSCE), or commensurate work experience a plus. Ability to physically lift devices weighing up to 45 pounds. Must have a valid driver's license and reliable transportation. Physical Demands and Work Environment: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones and copy machines. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve. Position Summary: Provide first level support to end users of the Foresight Bank enterprise in regards to workstation operations, network connectivity, and printer setup and troubleshooting. This position will also encompass responsibilities for basic office productivity applications, installation and administrative support of core production applications and helpdesk administration. Primary Responsibilities: Acknowledge and record all help desk request that are received by email, web submission, MS Teams or phone calls into the ticketing platform. Assist end users with basic support for office productivity applications such as Microsoft Word, Excel, Power Point, etc. Resolve desktop problems by providing appropriate responses to end users and basic troubleshooting through proscribed procedures. Assist with the survey, preventative maintenance and logging of assigned equipment in the Foresight Enterprise. Assist with the upkeep of the IT department's software and application documentation library. Assist with the setup and administration of computer and user accounts to applicable systems. Participate in the coverage of basic user support during defined on call hours. Certain weekdays, weekend hours and certain holidays. Participate in disaster recovery testing and procedures as necessary. Assist with the compliance management for requisitioning, delivery and disposal of all information assets in the Foresight Enterprise. Adhere to department policies and procedures regarding IT management. Complete assigned project task. Assist end users with the setup of personal devices using Mobile Device Management platforms. Basic support and troubleshooting of conference room and phone systems. Basic support and troubleshooting of remote access systems. Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices. Coordinate tasks and projects with Shared Services and Infrastructure departments. Basic support and troubleshooting of conference room and phone systems. Basic support and troubleshooting of remote access systems. Patch Management utilizing the organizations RMM. Basic knowledge of Microsoft Cloud Applications/SharePoint Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competencies: To perform the job successfully, an individual should demonstrate the following competencies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Analytical Thinking/Problem Solving: Basic analytical skills including the ability to address situations by using a logical, systematic, sequential approach. Works systematically and logically to identify root cause and resolve problems. Identifies information needed to effectively solve problems. Time Management: Ability to work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes. Communicator: Effective written and oral communication skills. Intuitively assess and anticipate communication needs. Organizational: Focus, plan, and prioritize work in a systematic way to complete tasks and projects. Interpersonal: Interact with others positively and build relationships with internal and external customers. Technical: Basic knowledge of x86 based workstations and personal computers; Basic knowledge of MS Windows Operating Systems (Windows 10); Basic knowledge of MS Office suite applications; Basic network knowledge of TCP/IP connectivity; Basic Microsoft Active Directory knowledge. Security/Safety: Safeguards digital resources and adheres to all Standards, Procedures and Policies relevant to Cyber Security, Information Security (i.e. GLBA/Clean Desk) and physical security. Encourages and supports others to be physically and digitally safe while at work. Position Performance Standards: Complete all task requested in assigned work orders per managements expectation Successfully complete all assigned trainings in training plan by established deadline(s). Performance Weightings: 40% Competencies 60% Position Performance Standards and Personal Goals Qualifications: HS Diploma or equivalent required; Associates degree in MIS/IS, certifications (CompTIA, MCP, MSCE), or commensurate work experience a plus. Ability to physically lift devices weighing up to 45 pounds. Must have a valid driver's license and reliable transportation. Physical Demands and Work Environment: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones and copy machines. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve. Position Summary: Provide first level support to end users of the Foresight Bank enterprise in regards to workstation operations, network connectivity, and printer setup and troubleshooting. This position will also encompass responsibilities for basic office productivity applications, installation and administrative support of core production applications and helpdesk administration. Primary Responsibilities: * Acknowledge and record all help desk request that are received by email, web submission, MS Teams or phone calls into the ticketing platform. * Assist end users with basic support for office productivity applications such as Microsoft Word, Excel, Power Point, etc. * Resolve desktop problems by providing appropriate responses to end users and basic troubleshooting through proscribed procedures. * Assist with the survey, preventative maintenance and logging of assigned equipment in the Foresight Enterprise. * Assist with the upkeep of the IT department's software and application documentation library. * Assist with the setup and administration of computer and user accounts to applicable systems. * Participate in the coverage of basic user support during defined on call hours. Certain weekdays, weekend hours and certain holidays. * Participate in disaster recovery testing and procedures as necessary. * Assist with the compliance management for requisitioning, delivery and disposal of all information assets in the Foresight Enterprise. Adhere to department policies and procedures regarding IT management. Complete assigned project task. * Assist end users with the setup of personal devices using Mobile Device Management platforms. * Basic support and troubleshooting of conference room and phone systems. * Basic support and troubleshooting of remote access systems. * Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices. * Coordinate tasks and projects with Shared Services and Infrastructure departments. * Basic support and troubleshooting of conference room and phone systems. * Basic support and troubleshooting of remote access systems. * Patch Management utilizing the organizations RMM. * Basic knowledge of Microsoft Cloud Applications/SharePoint Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competencies: To perform the job successfully, an individual should demonstrate the following competencies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Analytical Thinking/Problem Solving: Basic analytical skills including the ability to address situations by using a logical, systematic, sequential approach. Works systematically and logically to identify root cause and resolve problems. Identifies information needed to effectively solve problems. Time Management: Ability to work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes. Communicator: Effective written and oral communication skills. Intuitively assess and anticipate communication needs. Organizational: Focus, plan, and prioritize work in a systematic way to complete tasks and projects. Interpersonal: Interact with others positively and build relationships with internal and external customers. Technical: Basic knowledge of x86 based workstations and personal computers; Basic knowledge of MS Windows Operating Systems (Windows 10); Basic knowledge of MS Office suite applications; Basic network knowledge of TCP/IP connectivity; Basic Microsoft Active Directory knowledge. Security/Safety: Safeguards digital resources and adheres to all Standards, Procedures and Policies relevant to Cyber Security, Information Security (i.e. GLBA/Clean Desk) and physical security. Encourages and supports others to be physically and digitally safe while at work. Position Performance Standards: Complete all task requested in assigned work orders per managements expectation Successfully complete all assigned trainings in training plan by established deadline(s). Performance Weightings: 40% Competencies 60% Position Performance Standards and Personal Goals Qualifications: HS Diploma or equivalent required; Associates degree in MIS/IS, certifications (CompTIA, MCP, MSCE), or commensurate work experience a plus. Ability to physically lift devices weighing up to 45 pounds. Must have a valid driver's license and reliable transportation. Physical Demands and Work Environment: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones and copy machines. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.

Non-Certified Support/Support Professional Additional Information: Show/Hide ROCKFORD PUBLIC SCHOOL DISTRICT #205 Job Title: Attendance Support Professional _____________________________________________________________________ Job Code: 7075 Department: Secondary Supervisor: Building Principal Date: 2/16/2017 FLSA Status: Non-Exempt Compensation Range: 20.16 - 28.65/hour ______________________________________________________________________ PURPOSE OF THE POSITION: Duties to include but not limited to: communication with parents, students, teachers, counselors & administrators, and interface with all stakeholders involved in the successful attendance of students to school. SUPERVISORY RESPONSIBILITIES: None DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In addition to the requirements listed below, regular attendance is an essential function of this position. * Ensures that all actions are in concert with the Board policies as well as the mission statement, beliefs, objectives and parameters found in the Board's strategic plan. * Participates in job training and professional growth opportunities in order to enhance ability to perform the essential functions of the job. * Performs other related duties as assigned for the purpose of ensuring an efficient and effective work environment. * Acts as a primary catalyst in supporting student attendance and punctuality. * Assists in maintenance of a positive school climate through a safe hallway concept. * Facilitates data collection to provide a strong empirical base and initiate early identification of students who do not meet attendance expectations. * Coordinates the implementation of district and site attendance tardy policies and regulations. * Conducts individual counseling sessions related to successful class attendance. * Arranges individual student and/or parent conferences to facilitate and monitor detention assignment. * Assigns students to after school detention program. * Responsible for referral of students with excessive tardiness and truancy to assistant principals, counselors, or other appropriate personnel. * Serves on related building and District committees as appropriate. * Refers students to counselors for therapeutic interventions regarding attendance/tardy related issues when necessary. * Collects and inputs data to disaggregate empirical information to make recommendations for student success relative to school attendance. * Identify outside agencies that may be effective in improving student attendance. * Work collaboratively with the Human Relations Specialist, alternative discipline staff and implementor to improve tardiness to class. * Attend PPS (Pupil Personnel Services) to share interventions. * Initiate referrals to the Regional Superintendent's Office and Juvenile Division of the State's Attorney's Office for legal interventions for chronic truants and under the age of sixteen years of age. QUALIFICATIONS: High School Diploma or 30 college hours preferred. KNOWLEDGE, SKILLS AND ABILITIES: * Knowledge of computer applications as related to collection and inputting of data in all areas as related to attendance, school climate, and whole school activities. * Knowledge of child and adolescent psychology, and experience with high school students. * Positive interpersonal communication skills. Collective Bargaining Agreement: RESPA A comprehensive benefits package including: * Medical, dental, vision, life and disability insurance * Voluntary life insurance * Paid Sick and Personal time * Paid holidays * Paid vacation * Membership in the Illinois Municipal Retirement Fund (IMRF) or Teachers' Retirement System (TRS) * Optional 403(b) plan * Employee assistance program (EAP) WORKING CONDITIONS: Moderate in-district travel as well as intermittent in-state and out-of-state travel. Intermittent prolonged and irregular hours of work. PERFORMANCE STANDARDS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required. OTHER: This describes duties and responsibilities which are representative of the nature and level of work assigned to the position. The identified duties and responsibilities are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them from the position. The job description does not constitute an employment agreement between the school district and employee and is subject to change by the school district as the needs of the school district and requirements of the job change Physical Aspects of the Position (Check all that apply) 1. - Climbing - Ascending or descending ladders, stairs, scaffolding ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. 2. X Balancing - Maintaining body equilibrium to prevent falling when waling, standing or crouching on narrow, slippery or erratically moving surfaces. 3. - Stooping - Bending body downward and forward by bending spine at the waist. 4. - Kneeling - Bending legs at knee to come to a rest on knee or knees. 5. - Crouching - Bending the body downward and forward by bending leg and spine. 6. - Crawling - Moving about on hands and knees or hands and feet. 7. X Reaching - Extending hand(s) and arm(s) in any direction. 8. X Standing - Particularly for sustained periods of time. 9. X Walking - Moving about on foot to accomplish tasks, particularly for long distances. 10. X Pushing - using upper extremities to press against something with steady force order to thrust forward, downward or outward. 11. X Pulling - Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion. 12. X Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and required the substantial use of upper extremities and back muscles. 13. X Finger use - Picking, pinching, typing or otherwise working, primarily with the fingers rather than the whole hand or arm as in handling. 14. X Grasping - Applying pressure to an object with the fingers or palm. 15. X Talking - Expressing or exchanging ideas by means of spoken word. Those activities in which you must convey detailed or spoken instructions to other workers accurately, loudly or quickly. 16. X Hearing - Perceiving the nature of sounds. Ability to receive detailed information through oral communication, and to make fine discriminations in sounds such as when making fine adjustments on machinery. 17. X Repetitive Motions - Substantial movements (motions) of the wrist, hands, and/or fingers. The Physical Requirements of the Position (Check one) 1. - Sedentary Work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, push, pull or otherwise move objects, including the human body. Sedentary Work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. 2. X Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of force greater than that for sedentary work and the worker sits most of the time, the job is rate for Light Work. 3. - Medium Work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. 4. - Heavy Work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. 5. - Very Heavy Work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. The visual acuity requirements including color, depth perception and field of vision (Check one) 1. x Machine Operations - inspection, close assembly, clerical, administration. This is a minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, transcription, computer terminal, extensive reading, or visual inspection. 2. - Mechanics - Skilled tradespeople - This is a minimum standard for use with those whose work deals with machines such as power tools, lathes and drills. 3. - Mobile Equipment - This is a minimum standard for use with those who operate cars, trucks, forklifts, cranes, and high equipment. 4. - Other - This is a minimum standard basis on the criteria of accuracy and neatness of work for janitors, sweepers, etc. The Conditions the Worker will be subject to in this position (Check all that apply) 1. The worker is subject to inside environment conditions. 2. The worker is subject to outside environment conditions. 3. The worker is subject to extreme heat or cold for periods of greater thaN one hour. 4. The worker is subject to noise which would cause them to have to shout. 5. The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, chemicals, etc.

Job DescriptionBenefits: 401(k) matching Employee discounts Paid time off We're looking for a meticulous and organized IT Asset Processing Technician to manage the full lifecycle of incoming electronic assets. This role is critical for ensuring our inventory is accurately cataloged, securely sanitized, tested for functionality, and prepared for redeployment or resale. The ideal candidate will have strong attention to detail, a foundational understanding of computer hardware and software, and proficiency with data entry systems. Key Responsibilities Receiving and Sorting: Receive, unpack, and log incoming shipments of various electronic devices, including computers, laptops, mobile devices, and peripherals. Sort and stage assets based on established criteria (e.g., asset type, model, condition, or customer). Inventory Management & Data Entry: Accurately categorize each electronic asset (e.g., Desktop, Laptop, Tablet, Cell Phone) based on make, model, and specifications. Perform timely and accurate data entry of all asset information, including serial numbers and specifications, into the company's Enterprise Resource Planning (ERP) system. Data Security and Sanitization: Execute secure data sanitization and wiping procedures to ensure all previous user data is irretrievably erased. Verify the completion and success of all data wiping processes and document the results for compliance. Testing and Refurbishment: Perform functional hardware testing on assets (e.g., power-on self-test, hard drive/SSD health checks, memory testing) to determine operational status. Troubleshoot and identify non-functioning components. Reimage or install standard operating systems and software images on devices to prepare them for deployment. Cleaning and Quality Control: Thoroughly clean and cosmetically refurbish assets to an acceptable standard. Perform final quality checks to ensure the asset is fully functional, properly sanitized, and accurately logged before being moved to finished goods inventory. Qualifications Required High school diploma or equivalent. Proven experience in a warehouse, IT services, or asset management environment. Basic knowledge of PC hardware components (CPU, RAM, HDD/SSD, etc.) and operating systems (Windows, mac OS). Experience with or ability to quickly learn ERP or inventory management systems. Strong commitment to data security and confidentiality protocols. Preferred Prior experience with data wiping software and/or hard drive diagnostic tools. Familiarity with proper handling and disposal of e-waste. Skills and Abilities Exceptional attention to detail and organizational skills. Ability to work independently and manage time effectively to process high volumes of assets. Proficiency in using standard office software (e.g., Microsoft Excel). Ability to lift and move equipment up to 40 lbs. Excellent written and verbal communication skills.

Administration/Student Assistance Coordinator Date Available: 08/14/2026 District: Hiawatha CUSD #426

IT Specialist/IT Support Success Criteria: This would be for basic IT support, imaging and setting up computers, unboxing and setting up the equipment.?We have many PCs to replace at this location before end of year, so this is the type of support we are looking for at this time. * Achieve goals/targets defined as IT KPIs and Global Service Desk KPIs * Resolve Incidents, Service Requests, and other tasks within their deadlines. * Good relationship with business partners and co-workers. * Show strong performance and development in all planned objectives. Key Tasks & Responsibilities: * Receive, register, and work on user requisitions by Phone, Email and other channels acting as second line support. * Responsibility for administration of users, systems and user rights in accordance with Danfoss Standards. * Work and follow-up on Incidents, Service Requests, Problems and other tasks that may be assigned * Advise, guide and/or instruct users in the usage of products, systems and technology (software & hardware) * Ensure proper escalation and handover of cases from second line to the correct expert (third line). * Provide general local on-site and hands-on IT support, also assisting in the resolution of IT infrastructure incidents. * Identify errors and use root cause analysis to deliver high quality IT solutions, create high quality documentation of systems, processes, and error resolutions * Ensure compliance with security policies as described in Danfoss Corporate Standards as related to PC clients, and other Danfoss IT systems and report any breaches to Danfoss Security Required Competencies: * Exceptional Service and Customer mindset * Problem Solver / Good troubleshooting skills * Good communication skills * Ability to work in a global and ever-changing environment * Able to work independently but also a good team player * Self-driven and able to take ownership of tasks and see them through to completion * In-depth understanding of PC architecture and basic understanding of IT infrastructure concepts * Technical experience supporting users globally in second line support. * Technical experience supporting IT hardware and software including but not limited to Microsoft products and solutions such as Windows OS, Office and Outlook in a Microsoft Exchange environment, Teams, Cisco Unified Communications, Mobile Management solutions, network connectivity and infrastructure. Education & Experience * 2-year degree in IT related field (required) OR 2-3 years of experience (required) * Bachelors degree in IT related field (preferred) #LI-DNI

IT Technician We have an immediate need for an experienced IT Technician to join our client's team. With more than 30 locations across the US, this thriving business is looking for a full-time skilled IT Technician with 2+ years' experience and a passion for customer service. This is a Furst-to-Hire position. Pay: $19.50 to $22/hour DOEHours: 7:30am to 4pmBenefits: FurstStaffing BenefitsUpon completion of a 90-day period on the client's payroll, you will be eligible for these benefits: Health, Dental, STD, LTD, Life Insurance, Employee Discount, Paid Time Off (Sick and Holiday), Referral program, 401(k) with matching program, EAP IT Technician Responsibilities: Provide exceptional customer service to the organization Provide support with hardware & software issues Troubleshoot and resolve network connectivity problems Assist with installation, configuration, and maintenance of IT equipment Perform system updates, patches, and backups Maintain accurate records of all help desk interactions, including issues, resolutions, and user details Document technical procedures and solutions IT Technician Requirements: Minimum of 2 years of experience in an IT support role with a strong technical background Excellent problem-solving skills Proficiency with Windows client and server operating systems Experience with network troubleshooting and support Familiarity with Active Directory and Office 365 Dedicated and dependable with the ability to build strong relationships with employees Positive attitude with the ability to work both independently and as a valued team member Excellent organizational, time management and multitasking skills Effective communication skills, both written and verbal Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator) are a plus Possess a valid driver's license and ability to rent a car, when needed Ability to lift 50 lbs. on occasion Ability to travel across states to various branch locations High school diploma or GED Apply here, or for more information contact Courtney at 815-229-7810. #FSCLER

MacLean-Fogg is a global manufacturing company with more than 100 years of innovation and excellence. Guided by our core values-Integrity, People, Customers, and Stewardship-we continue to build on a century-long legacy while driving the future of manufacturing. Our diverse businesses serve the automotive, industrial, and other critical industries, creating an environment where talent thrives, creativity flourishes, and collaboration drives success. Location: Multiple U.S. Locations - View all locations Program Duration: Summer 2026 (10 Weeks) Pay Range: $18-$25 per hour (based on location, experience, and academic level) Program Overview Our Summer Internship Program offers real-world exposure to IT systems, applications, and infrastructure while contributing to meaningful projects from day one. Over 10 weeks, you will gain: Hands-on experience in enterprise technology and digital solutions. Mentorship and guidance from experienced industry leaders. A professional network across functions and facilities. Career-ready technical and professional skills. When applying, you will be prompted to select all MacLean-Fogg locations where you are interested in being considered. What You'll Do As an Information Technology Intern, you will: Assist with system administration, troubleshooting, and IT support. Support projects in areas such as cloud computing, cybersecurity, networking, or ERP systems. Participate in software/application testing and documentation. Contribute to data management, reporting, and process automation initiatives. Complete a capstone intern project and present results to leadership. Qualifications We're seeking motivated students who are ready to learn, grow, and contribute: Currently pursuing a degree in Information Technology, Computer Science, Management Information Systems, or related field. Minimum 3.0 cumulative GPA (on a 4.0 scale). Familiarity with Microsoft Office 365, networking, programming, or database concepts preferred. Strong analytical, problem-solving, and communication skills. Collaborative mindset with a willingness to take initiative. Ability to work on-site at one of our locations for the duration of the program. Compensation & Benefits Competitive hourly pay. Skill development through hands-on learning. Structured mentorship and feedback. Networking opportunities with peers and professionals. Experience presenting to leadership at program completion.

Join our Team! Accepting applications for College Intern What will you do? * Under general direction creates or updates training (e.g., User Guides, training objectives, Agendas) for Information Technology (IT) Training using Microsoft Office Products (e.g., Word, Excel, PowerPoint). * Assists supervisor & Technology-Based Training Developers, or other IT Staff, with coordinating business review sessions, requirements gathering & business or process analysis. * Analyze, design, develop or modify existing training material(s). * Under direction of ITS leadership &/or other IT staff, use multiple tools & techniques including Photoshop, PowerPoint, & Word for various learning activities. * Prepares documentation of computer & human resource factors for new learning, recommends appropriate hardware & software to higher level authorities. * Develops system flowcharts & detailed program specifications, structures & procedures including system test procedures to determine validity & reliability. Writes complete system documentation. * The candidate may also work with the DODD IT staff to prepare documentation as needed; or assist in data review/data entry activities. * Attends meetings & takes notes when manager is not available. * Performs other duties as assigned within scope of internship. Required Qualifications: * Must be enrolled in an accredited college or university Preferred Qualifications: * Pursuing a degree program: Information Technology * Experienced in Microsoft Office (Word, Excel, Outlook & PowerPoint) * Experience with collecting & analyzing data is a plus

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve. Position Summary: Provide first level support to end users of the Foresight Bank enterprise in regards to workstation operations, network connectivity, and printer setup and troubleshooting. This position will also encompass responsibilities for basic office productivity applications, installation and administrative support of core production applications and helpdesk administration. Primary Responsibilities: Acknowledge and record all help desk request that are received by email, web submission, MS Teams or phone calls into the ticketing platform. Assist end users with basic support for office productivity applications such as Microsoft Word, Excel, Power Point, etc. Resolve desktop problems by providing appropriate responses to end users and basic troubleshooting through proscribed procedures. Assist with the survey, preventative maintenance and logging of assigned equipment in the Foresight Enterprise. Assist with the upkeep of the IT department's software and application documentation library. Assist with the setup and administration of computer and user accounts to applicable systems. Participate in the coverage of basic user support during defined on call hours. Certain weekdays, weekend hours and certain holidays. Participate in disaster recovery testing and procedures as necessary. Assist with the compliance management for requisitioning, delivery and disposal of all information assets in the Foresight Enterprise. Adhere to department policies and procedures regarding IT management. Complete assigned project task. Assist end users with the setup of personal devices using Mobile Device Management platforms. Basic support and troubleshooting of conference room and phone systems. Basic support and troubleshooting of remote access systems. Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices. Coordinate tasks and projects with Shared Services and Infrastructure departments. Basic support and troubleshooting of conference room and phone systems. Basic support and troubleshooting of remote access systems. Patch Management utilizing the organizations RMM. Basic knowledge of Microsoft Cloud Applications/SharePoint Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competencies: To perform the job successfully, an individual should demonstrate the following competencies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Analytical Thinking/Problem Solving: Basic analytical skills including the ability to address situations by using a logical, systematic, sequential approach. Works systematically and logically to identify root cause and resolve problems. Identifies information needed to effectively solve problems. Time Management: Ability to work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes. Communicator: Effective written and oral communication skills. Intuitively assess and anticipate communication needs. Organizational: Focus, plan, and prioritize work in a systematic way to complete tasks and projects. Interpersonal: Interact with others positively and build relationships with internal and external customers. Technical: Basic knowledge of x86 based workstations and personal computers; Basic knowledge of MS Windows Operating Systems (Windows 10); Basic knowledge of MS Office suite applications; Basic network knowledge of TCP/IP connectivity; Basic Microsoft Active Directory knowledge. Security/Safety: Safeguards digital resources and adheres to all Standards, Procedures and Policies relevant to Cyber Security, Information Security (i.e. GLBA/Clean Desk) and physical security. Encourages and supports others to be physically and digitally safe while at work. Position Performance Standards: Complete all task requested in assigned work orders per managements expectation Successfully complete all assigned trainings in training plan by established deadline(s). Performance Weightings: 40% Competencies 60% Position Performance Standards and Personal Goals Qualifications: HS Diploma or equivalent required; Associates degree in MIS/IS, certifications (CompTIA, MCP, MSCE), or commensurate work experience a plus. Ability to physically lift devices weighing up to 45 pounds. Must have a valid driver's license and reliable transportation. Physical Demands and Work Environment: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones and copy machines. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve. Position Summary: Provide Quality Support to FFG and Bank staff members serving as the single point of contact for all issues/problem resolutions via a ticketing system for bank-related applications. Provide administrative support for Bank Applications Support System (BASS) applications. Assist with training of staff as well as training in various products and updating training materials when needed. Provide report and data analytics for audit and exam requests. Merger and Acquisition support. Responsible for participating in the overall development, implementation, standardization, user communication, and education of all supported products and services. Primary Responsibilities: Provide quality support based on the urgency of the ticket. Communicate and implement the resolution as applicable and update or create a solution or FAQs for future issues or problems. Liaison to vendors under the bank supported system applications. New product support assigned to ensure all the appropriate departments are involved in the process. This includes but is not limited to product set up, product parameters, ensuring standardization, role set up, etc. Support end-users in use of BASS products with password resets, change management protocol, disaster recovery, and identify opportunities of standardization and process improvements. Onboarding and offboarding users for BASS products and update the Master User Access Report Periodic role and user access review, and role standardization based on job function. Upgrade and Release Management to include reading and understanding changes to the systems supported by BASS; Communicating the changes which will impact the banks daily processes, to include when the change will take place and when the change is completed; updating procedures and solutions as applicable; and post upgrade/release testing to ensure the application/system is functioning properly. Participate in Annual Disaster Recovery Testing and assist in updating the SME master directory. Support/assist the SME user group. Review and update standardized procedures and Solution Database on an annual basis. Review Ad hoc reports for standardization and if a new report is requested add the report Provide support for all audit and exam requests and share the information with all banks. Assist in the set up and training of merger and acquisition banks. Assist Year end activities Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competencies: To perform the job successfully, an individual should demonstrate the following competencies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Customer Service: Advanced ability to fulfill the needs of customers by anticipating their needs and delivering timely and accurate communication and follow through. Organizational: Can establish a systematic course of action for self to accomplish objectives in an organized manner; determines priorities and allocates resources effectively, within established timeframes. Communicator: Actively listens and seeks to understand others in a team-based environment. Effective written and oral communication skills. Technical: Advanced working knowledge from user perspective of Jack Henry applications; e-Banking suite knowledge. Fluency in Microsoft Office Word and Excel. Teamwork: Exhibits objectivity and openness to other's views; gives and welcomes feedback; contributes to building a confident team spirit; supports everyone's efforts to succeed. Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; and uses reason even when dealing with emotional topics. Security/Safety: Safeguards digital resources and adheres to all Standards, Procedures and Policies relevant to Cyber Security, Information Security (i.e. GLBA/Clean Desk) and physical security. Encourages and supports others to be physically and digitally safe while at work. Honesty & Integrity: Instills mutual trust and confidence, fosters a culture of compliance and high ethics and confidentiality, advanced demonstration of corporate responsibility and fair treatment of others. Position Performance Standards: Completes all assigned training, tasks, and projects by established deadlines. Takes pride in completing work within established deadlines. Any problems identified are researched to see the level of impact, inform customers of the problems, and ensure the problem is resolved and root cause is determined. Follows up ideally within 30 minutes or less, and within no more than an hour, to acknowledge support questions or requests. Performance Weightings: 40% Competencies 60% Position Performance Standards and Personal Goals Qualifications: HS Diploma or equivalent required. Minimum 1 year working in banking, with Jack Henry core platform experience preferred. Physical Demands and Work Environment: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers and phones. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.

Responsibilities Under supervision and guidance, the IT Intern will: * Assist with ServiceNow tasks such as data entry, simple reporting, and updating documentation. * Support the Change Management process by helping track and log change requests. * Contribute to Disaster Recovery documentation and preparation activities. * Help update audit and compliance checklists, logs, and supporting records. * Participate in team meetings, record meeting notes, and follow up on assigned tasks. * Shadow senior IT staff to learn about enterprise technology governance, operations, and risk management. * Provide general support to ongoing IT initiatives as needed. Preferred Skills (not required): * Exposure to IT service management tools (ServiceNow, ticketing systems). * Coursework or experience in project management, cybersecurity, or data analysis. * Ability to work independently with direction. * Strong organizational skills and attention to detail. Minimum Qualifications * Currently enrolled in (or recently completed) a college program in Information Technology, Business, or related field. * Basic computer literacy, including familiarity with Microsoft Word, Excel, PowerPoint, and Outlook. * Strong written and verbal communication skills. * Interest in IT systems, process documentation, or enterprise operations.