Remote support technician jobs in Fort Wayne, IN

Benefits: U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. Summary of Position: The Technical Support Specialist I plays a crucial role in ensuring the operational efficiency and functionality of Denali's solutions in various locations. This role involves providing on-site technical support, troubleshooting hardware and software issues, and maintaining a high level of customer satisfaction. Key responsibilities include diagnosing problems, implementing solutions, and offering training to end-users. The Field Support Technician must possess strong communication skills and technical expertise to deliver effective support in dynamic environments. Essential Functions: * Install, configure, and maintain Denali Solutions at customer locations * Collaborate with clients to understand their unique requirements and provide tailored solutions * Conduct on-site assessments to ensure compatibility and optimal performance of systems * Provide training to client's staff on the operation and maintenance of installed systems * Collaborate with the engineering team to enhance and customize solutions based on client feedback * Maintain accurate documentation of installations, configurations, and troubleshooting procedures * Effectively communicate with clients to address inquiries, provide technical support, and offer guidance on system optimization Competencies: * Ensures Accountability * Tech Savvy * Communicates Effectively * Values Differences * Customer Focus * Resourcefulness * Drives Results * Plans and Prioritizes * Decision Quality * Self-Development Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs. Required Education and Experience: * High School Diploma * 1-3 years of Experience Qualifications: * 1-3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications * Forklift certification or willingness to obtain * Strong ability to troubleshoot hardware and software problems * Travels to customer locations as necessary to provide service * Strong written and verbal communication skills * Attends regular ongoing education as scheduled by the employer or manufacturer of equipment AAP/EEO Statement: 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race, color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job Details Corporate - Fort Wayne, IN Full Time Information TechnologyJob Overview Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and development of its employees. Being a community-focused organization, we believe that investing in employees not only enhances individual health and potential, but it also contributes to the overall success of our organization and community. Our mission as a credit union is to build financial relationships with our members and be their trusted financial advisors. As the IT Support Specialist, you will be responsible for ensuring the functionality, maintenance, and security of all credit union devices. You will troubleshoot and resolve technical issues while providing additional support to your teammates in helpdesk operations, core system processing, and phone systems administration. This role also involves collaborating on projects and delivering excellent service support to internal and external stakeholders. Job Type: Full-Time (On-Site) Location: Corporate Office - Fort Wayne, IN Schedule: 8:00am-5:00pm Monday-Friday, on call rotation some nights, holidays, and weekends. Responsibilities: Support helpdesk functions and serve as a first point of contact for support requests. Set up, install, and configure software. Maintain, repair, and upgrade technological equipment or peripheral devices. Troubleshoot and resolve helpdesk issues with the team in a timely manner. Assist the team by performing regular backups to safeguard data using the batch automation system. Ensure that phone system is functioning properly and recommend enhancements when needed. Rotate on-call duties with assigned IT staff as scheduled, including emergencies, nights, holidays, and weekends. Keep abreast of emerging technologies and best practices in helpdesk management. Job Qualifications Required Skills: Broad experience and knowledge with Windows based applications including Active Directory, WSUS, DNS, DHCP, WDS, group policies, Microsoft Office etc. and workstation operating systems including Windows 10 and 11 with an emphasis on ensuring stability and patch level vulnerability management. Familiarity with desktop imaging applications and standardization of enterprise level desktops and laptops. Experience in working with VoIP phone systems and email spam filter technology. Familiarity with networking technology, topology, and security appliances with a strong desire to learn and grow in this field. Qualifications: Job Level: Mid-Level Required Experience: 1-3 years of similar or related experience. Preferred Education: Associate degree or achievement of formal certifications recognized in the industry as equivalent. Benefits: Education/Scholarship Assistance Training/Career Development Programs PTO & 13 Paid Holidays Pension & 401k Retirement Plans Health/Dental/Vision Insurance Plans Flex Spending Account & Health Reimbursement Arrangement Employer Paid Life & Voluntary Life Insurance Employer Paid Short-Term & Long-Term Disability Accident, Critical Illness, & Hospital Confinement Plans

Benefits: U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. Summary of Position: The Technical Support Specialist I plays a crucial role in ensuring the operational efficiency and functionality of Denali's solutions in various locations. This role involves providing on-site technical support, troubleshooting hardware and software issues, and maintaining a high level of customer satisfaction. Key responsibilities include diagnosing problems, implementing solutions, and offering training to end-users. The Field Support Technician must possess strong communication skills and technical expertise to deliver effective support in dynamic environments. Essential Functions: Install, configure, and maintain Denali Solutions at customer locations Collaborate with clients to understand their unique requirements and provide tailored solutions Conduct on-site assessments to ensure compatibility and optimal performance of systems Provide training to client's staff on the operation and maintenance of installed systems Collaborate with the engineering team to enhance and customize solutions based on client feedback Maintain accurate documentation of installations, configurations, and troubleshooting procedures Effectively communicate with clients to address inquiries, provide technical support, and offer guidance on system optimization Competencies: Ensures Accountability Tech Savvy Communicates Effectively Values Differences Customer Focus Resourcefulness Drives Results Plans and Prioritizes Decision Quality Self-Development Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs. Required Education and Experience: High School Diploma 1-3 years of Experience Qualifications: 1-3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications Forklift certification or willingness to obtain Strong ability to troubleshoot hardware and software problems Travels to customer locations as necessary to provide service Strong written and verbal communication skills Attends regular ongoing education as scheduled by the employer or manufacturer of equipment AAP/EEO Statement: 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race, color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Wavetronix is looking for an Applications Specialist (externally this role will be called ITS Traffic Signal Technician) who is eager to help solve customer technical problems and professionally walking them through the installation, training, and support of new and existing products. The position has been adjusted with the expectation that team members will be able to commute daily to the Tripoint area (where Indiana, Ohio, and Michigan meet), generally near Angola, IN. This decision aligns with our CEO's vision of fostering strong in-person connections among team members and while we continue to operate remotely for now in this region, we plan to establish a physical office in the area within the next few years. By positioning our team near this future hub, we're laying the groundwork for a smooth transition and ensuring that everyone will be within reasonable commuting distance once the building is in place. A successful Applications Specialist will: * Exhibit Wavetronix core values: * People First: demonstrates professional behavior, is a stabilizing team influence, and builds the team upward * Growth Mindset: works to constantly improve processes and improve personally * Innovation Driven: has ability to solve problems * Master installation and configuration of Wavetronix core products * Demonstrate and troubleshoot Wavetronix products * Build positive relationships with customers * Be self‐motivated and enjoy working on and with teams * Have clear written and verbal communication skills * Be intrinsically motivated and enjoy working with the customer * Able to work flexible shifts and to adapt workflow to changing project schedules * Have previous field service experience in traffic signal/ITS cabinets * Provide technical training (typically up to 10 people) on products as needed either in the field or in office * Have the ability to give technical presentations * Review plans and design Wavetronix products into projects * Conduct technical site surveys * Provide service and customer support both in the field and over the phone * Help manage all on site installation/configuration of products * Diagnose errors or technical problems and determine proper solutions * Document processes and produce timely and detailed trip reports * Cooperate with the team and share information across the organization * Comprehend customer requirements and make appropriate recommendations * Keep track of current projects and support cases in CRM * Have a basic understanding of networking * Be excited about personal development and eager to engage in development training * Travel as required within and between territories. * Technical degree (EE, EET) or certifications in ITS/traffic industry preferred More specifically, the successful Applications Specialist will exhibit core competencies based on an aggressive training schedule as follows: 3 Month Milestones * Understand company core values, strategies, and initiatives * Demonstrate functional knowledge to troubleshoot, test, repair, and service Wavetronix technical equipment * Able to effectively use mobile tools and applications * Have a positive relationship with Wavetronix customers * Able to understand and effectively communicate technical procedures and processes to customer * Comprehend customer requirements and make appropriate recommendations to the client * Effectively communicate and cooperate with Technical Services and share information across the organization 6 Month Milestones * Master installation and configuration of Wavetronix products * Demonstrate the ability to troubleshoot, test, repair, and service technical equipment * Demonstrate functional knowledge of Wavetronix non‐core product line 12 Month Milestones * Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products * Learn intersection and controller cabinet basic operation * Perform at least 5 solo technical customer visits Wavetronix is the leader in Radar in the Intelligent Traffic Industry. Our best Applications Specialists can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone, and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem. About Wavetronix: Wavetronix purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 24 years. We continue to invest in long-term growth, creating even more opportunities. If you share our values and have the education and experience to help us create the most talented work force in the traffic industry, we encourage you to apply.

About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training - Great Lakes, IL (11 weeks) FC Strand - Great Lakes, IL (16 weeks) ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training

Purpose Our clients rely on the IT services we provide so they can serve their customers/clients, employ their staff, and add value to their communities. Increasing client confidence through timely, professional, friendly, and knowledgeable remote-support service is paramount to being the IT Leader we strive to be. Additionally, Corsica depends on the efficiency of Service Desk members to keep costs low. The purpose of the Service Desk Technician 2 is to provide client-centered, efficient, and effective level 2 remote support to Corsica clients. As an intermediate-level technician, the Service Desk Technician 2 plays a key role in minimizing client downtime and disruptions to client technical environments by resolving more complex and non-standard technical issues. Responsibilities The responsibilities for this position include: Receive, classify, and triage incidents and simple requests. Troubleshoot and resolve incidents to return service to clients as quickly as possible. Implement low risk, well-understood changes that are requested by end users. Follow standard operating procedures as documented in the Knowledge Management System. Work with the team and escalate as needed with the assistance of management. Stay up to date on the latest technologies through ongoing education. Maintain and update system documentation and event records. Competencies and Qualities Qualified candidates must meet the following job requirements: Able to function effectively in a high-paced environment Able to understand the perspective of the client in all service interactions Makes effective use of time and complete tasks efficiently and on time Able to work with a team, communicate effectively, and have high attention to detail Meets client and corporate expectations for attendance, quality, and performance Must have intermediate experience with each of the following: System hardware, software, and operating systems Active Directory and Group Policy administration Must have basic experience with each of the following: Cloud solutions such as Office 365 and Google Apps Networking concepts such as TCP/IP, DNS, and DHCP Switches, firewalls, and advanced infrastructure Experience with each of the following is a plus but not required: Cloud-based data-centers such as Azure and AWS Server applications such as SQL Server and RDS Voice technologies and phone systems Education, Experience, and Certifications Required Must have at least a high school diploma or GED. A minimum of 4 years of professional ITSM experience is required. Must have at least 2 certifications from vendors such as Apple, CompTIA, or Microsoft. Preferred Associate degree or better is preferred. MSP experience is preferred. Supervisory Responsibility This position has no direct reports and is not expected to supervise the work of others. This position may be expected to self-manage time and priorities based on incoming tickets, following Corsica policies and procedures. Work Environment In most cases, work will be performed in a climate-controlled office space. Work will require the use of standard office equipment, such as computers, phones, and multi-function printers. The position will be expected to make use of specialized tools and software for troubleshooting and maintaining systems and infrastructure. Travel Less than 1% travel is expected with this position. Physical Demands Candidate should be able to lift 20 pounds or more. The position will require sitting for long periods of time and may occasionally require bending, lifting, and driving. Position Type/Expected Hours of Work This is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. Corsica provides 24x7x365 coverage, so shift times may vary depending on need. Expected shift will be communicated in advance. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

SERVICE DESK TECHNICIAN II Purpose Our clients rely on the IT services we provide so they can serve their customers/clients, employ their staff, and add value to their communities. Increasing client confidence through timely, professional, friendly, and knowledgeable remote-support service is paramount to being the IT Leader we strive to be. Additionally, Corsica depends on the efficiency of Service Desk members to keep costs low. The purpose of the Service Desk Technician 2 is to provide client-centered, efficient, and effective level 2 remote support to Corsica clients. As an intermediate-level technician, the Service Desk Technician 2 plays a key role in minimizing client downtime and disruptions to client technical environments by resolving more complex and non-standard technical issues. Responsibilities The responsibilities for this position include: Receive, classify, and triage incidents and simple requests. Troubleshoot and resolve incidents to return service to clients as quickly as possible. Implement low risk, well-understood changes that are requested by end users. Follow standard operating procedures as documented in the Knowledge Management System. Work with the team and escalate as needed with the assistance of management. Stay up to date on the latest technologies through ongoing education. Maintain and update system documentation and event records. Competencies and Qualities Qualified candidates must meet the following job requirements: Able to function effectively in a high-paced environment Able to understand the perspective of the client in all service interactions Makes effective use of time and complete tasks efficiently and on time Able to work with a team, communicate effectively, and have high attention to detail Meets client and corporate expectations for attendance, quality, and performance Must have intermediate experience with each of the following: System hardware, software, and operating systems Active Directory and Group Policy administration Must have basic experience with each of the following: Cloud solutions such as Office 365 and Google Apps Networking concepts such as TCP/IP, DNS, and DHCP Switches, firewalls, and advanced infrastructure Experience with each of the following is a plus but not : Cloud-based data-centers such as Azure and AWS Server applications such as SQL Server and RDS Voice technologies and phone systems Education, Experience, and Certifications Required Must have at least a high school diploma or GED. A minimum of 4 years of professional ITSM experience is . Must have at least 2 certifications from vendors such as Apple, CompTIA, or Microsoft. Preferred Associate degree or better is preferred. MSP experience is preferred. Supervisory Responsibility This position has no direct reports and is not expected to supervise the work of others. This position may be expected to self-manage time and priorities based on incoming tickets, following Corsica policies and procedures. Work Environment In most cases, work will be performed in a climate-controlled office space. Work will require the use of standard office equipment, such as computers, phones, and multi-function printers. The position will be expected to make use of specialized tools and software for troubleshooting and maintaining systems and infrastructure. Travel Less than 1% travel is expected with this position. Physical Demands Candidate should be able to lift 20 pounds or more. The position will require sitting for long periods of time and may occasionally require bending, lifting, and driving. Position Type/Expected Hours of Work This is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. Corsica provides 24x7x365 coverage, so shift times may vary depending on need. Expected shift will be communicated in advance. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 8AM - 5PM :     Mammoth Tech provides versatile and tech-savvy contact center and debt collections services for the world's largest brands. Some of our clients have included a Top-10 Global Restaurant Company, and a Top-15 U.S. Healthcare System. We specialize in many business process outsourcing efforts such as contact center work, IT as a Service, and debt collections. We are a fast-paced, quickly growing company with a coast-to-coast presence, looking to expand multi-fold over the next few years. We currently have over 500 employees in 35 states. We maintain a network of subcontractor relationships that we routinely work with in another 8 locations. POSITION SCOPE : Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business. DUTIES & RESPONSIBILITIES : Serve as the first point of contact for customers seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on procedures. Other duties as assigned. REQUIRED SKILLS/ABILITIES: Excellent verbal and written communication skills. Proficient in Microsoft Office Suite or related software. Excellent organizational skills and attention to detail. Excellent interpersonal skills. Ability to explain technical information in understandable language to non-technical staff members. Flexibility to work a variety of shifts with minimal notice Available to work regular overtime Proficiency with Windows Operating system and Thin Client environments Excellent oral communication skills Detail-oriented to keep detailed notes on tickets Highly organized to keep Help desk tickets order Ability to diagnose and resolve basic computer technical issues Extremely motivated self-starter Strong desire to learn Ability to work as a Team member QUALIFICATION/EDUCATION AND EXPERIENCES: High School diploma or equivalent 2+ years of experience working in a help desk environment PHYSICAL REQUIREMENTS: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. This position must be located in our Defiance, OH office This position will be required to work 8AM - 5PM EST and possibly a rotating on call schedule. Mammoth Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Mammoth Tech is an Affirmative Action/ Equal Opportunity Employer.

Job Details Holsum of Fort Wayne Fort Wayne - Fort Wayne, IN Full Time High School Up to 10% 1st Information TechnologyDescription We are seeking a motivated and user-focused Tier 1 IT Support Technician to join our IT team. This entry-level position is ideal for someone with a passion for technology and problem-solving. The Tier 1 Technician will serve as the first line of support for end users, handling technical issues related to desktops, laptops, tablets, printers, Windows operating systems, Microsoft 365 applications, and various business-specific software. Support will be provided primarily over the phone, through remote tools, and occasionally in person. Key Responsibilities Provide first-level technical support for hardware, software, and connectivity issues. Troubleshoot and resolve issues with desktops, laptops, tablets, printers, and phones. Assist users with Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint. Support Windows 10/11 operating systems: login issues, updates, performance, and user configurations. Address basic network connectivity problems (Wi-Fi, VPN, etc.). Log and track all support requests in the IT ticketing system. Follow documented procedures for issue resolution and escalation. Maintain clear and professional communication with users during issue resolution. Escalate unresolved or complex issues to other members in IT. Qualifications Qualifications Required: High school diploma or equivalent. Strong communication skills and a customer service mindset. Basic technical knowledge of computer hardware, Windows OS, and Microsoft Office/365. Preferred: 6 months to 1 year of experience in a help desk or desktop support role. Industry certifications such as CompTIA A+, Network+, or similar. Coursework or a degree in Information Technology, Computer Science, or a related field. Familiarity with IT support tools, business application environments, and common troubleshooting workflows across hardware, software, and network-related issues. Work Environment & Schedule Standard office environment with occasional need to travel between departments or locations (6-hour maximum distance). Position may require occasional lifting of equipment (up to 50 lbs). Typical business hours with flexibility based on support needs. On-call availability required as part of a rotating schedule, including evenings and weekends as needed. #lbmanagement

Inteva Manufacturing Information Technology Interns get the chance to learn about IT in supporting the people and systems that build parts for vehicles, gain insight into both manufacturing processes and an IT support role in a fast paced, mission critical environment where teamwork matters. What Will You Get To Work On? Maintain network, server, computer and printer asset documentation within the facility Configure, maintain, control, troubleshoot and monitor employee IT equipment and production floor equipment and software Coordinate with Corporate and Local IT teams when necessary to make changes as requested via helpdesk system or directly from local leadership team Respond to problem situations, following procedures for problem resolution and reporting, and engaging in follow-up analysis to determine and eliminate future problems Support any current initiatives that may be occurring Make suggestions to take better advantage of new technologies and/or existing IT processes

IT Level 1 Technician Pay Rate: $18.57 - 23.33 Department: Information Technology Key Responsibilities · Respond to and resolve technical support tickets and user requests in a timely and professional manner. · Provide in-person, phone, and remote desktop support across multiple office and group home locations. · Set up and configure desktops, laptops, thin clients, Chromebooks, and mobile devices. · Create, modify, and decommission user accounts in accordance with role-based access protocols. · Configure and support VPN access, Remote Desktop Services, and Microsoft 365 accounts. Every effort has been made to make your job description as complete as possible; however, at times there will be other duties you are required to perform. Easterseals Northern Indiana reserves the right to make changes to job · Implement security policies including MFA, password management, and role-based access. · Assist in patch management, antivirus updates, and software rollouts using centralized management tools. · Perform regular equipment maintenance, hardware upgrades, and installations. · Support the deployment of new systems including printers, network equipment, and telephony devices. · Maintain accurate records of IT assets, service requests, and configuration changes. · Ensure IT support activities align with HIPAA, CARF accreditation requirements, and internal security policies. · Assist with compliance audits and documentation of procedures and incident responses. · Monitor device performance and coordinate with senior IT staff on server, storage, and networking needs. · Provide on-site support for physical security systems including cameras and badge access points. · Escalate complex issues involving servers, backups, or network infrastructure to senior team members. · Provide basic training to staff on software tools, cybersecurity awareness, and proper device use. · Communicate IT updates and scheduled maintenance to staff as needed. --- Qualifications · Associate's degree in Information Technology or related field (Bachelor's preferred) or applicable prior experience. · 1-3 years of hands-on IT support experience in a multi-site environment · Experience with Microsoft 365, Windows OS, Active Directory, and remote access tools · Familiarity with virtual environments (VMware), cloud storage (OneDrive/SharePoint), and mobile device management a plus · Strong problem-solving and troubleshooting skills · Excellent communication and interpersonal skills · Ability to manage multiple priorities and meet deadlines · High attention to detail and commitment to security best practices · CompTIA A+, Network+, or Security+ · Microsoft Certified: Modern Desktop Administrator Associate · VMware or other virtualization-related certifications · Ability to pass criminal/registry background checks and other required screenings · Possession of valid driver's license, safe driving record, and proof of auto insurance. --- Work Environment/Conditions The position involves occasional travel to other ENI facilities and group homes as needed. It may also require lifting and moving IT equipment weighing up to 50 pounds. Additionally, the role includes on-call availability during evenings and weekends on a rotating schedule to address critical issues. Benefits: Medical, Dental, and Vision Insurance Company-paid Life Insurance and Long-Term Disability Voluntary Life Insurance Employee Assistance Program (EAP) Retirement Plan Vacation, Sick and Personal Time Employee referral bonus Holiday pay Flexible scheduling Paid training and continued education opportunities Advancement opportunities Tuition Assistance Additional Info: Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant. All Cardinal Services locations are tobacco-free.

Under general direction, the Service Desk Tech performs a variety of daily PC hardware and software installation and support tasks for local and remote Colleagues. Completes end user device support functions with minimal supervision and elevated proficiency. Creates and completes incident and request tickets, assisting callers with issues, documenting those issues, and re-routing calls and tickets as applicable. Position Qualifications Minimum Education: High School Diploma Preferred Education: Associate degree in a related field (e.g. Information Systems, Information Services, Information Technology, Computer Science, Computer Engineering, Technology Engineering, etc.) - 1-2 years of related experience may be substituted for some or all education. Minimum Experience: One year experience in Information Technology. Preferred Experience: Two years experience in Information Technology; with at least one year of experience in a directly related position working in an IT support environment. Experience in healthcare support. Certifications Required: Requires a valid driver's license with a demonstrated good driving record over the past three years. ITIL Awareness or Foundations. * Though the certification itself is not required, the level of knowledge and skill, is required. Certifications Preferred: ITIL Awareness or Foundations, CompTIA A+, CompTIA Security+, MS-900 Microsoft 365 Fundamentals Minimum Knowledge & Skillset: Must have knowledge end user devices, operating systems, peripherals installs, application installs and remote desktop applications. Demonstrated effective written and verbal communication skill, to interact with customers, leadership, Colleagues, and vendors. Strong commitment to customer service and quality improvement

As an employee-owned company, DMA prioritizes employees. Low turnover rates and tenured teams are living proof: 2025 Great Places to Work Certified Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation) Company paid parental leave Generous time off package Multiple benefit plans, eligibility begins on day one of employment Culturally focused on work/life balance, mental health, and the overall wellness of our employees Position Summary This position supports the IT and cybersecurity team in implementing and maintaining security measures across the organization. This role is designed for individuals eager to learn about cybersecurity in a corporate environment, working closely with experienced professionals to gain hands-on experience in defending against evolving cyber threats. The intern will assist with daily security operations, participate in projects, and help ensure the organization's systems remain secure and resilient. Essential Duties and Responsibilities Assist in implementing, maintaining, and upgrading security measures, policies, and controls under supervision Support vulnerability management processes, including tracking and documenting remediation efforts Help analyze security incidents and participate in root cause investigations Contribute to the implementation of security tools and processes Assist in monitoring the organization's security posture and identifying potential vulnerabilities Support network security controls (e.g., firewalls, IDS/IPS) and endpoint protection systems Participate in efforts to counter security breaches and reduce future risks Support corporate identity solutions, including Microsoft Active Directory and Microsoft Entra ID Help implement and maintain identity protection tools Contribute to the Security Awareness Training program Assist with SIEM system monitoring. Help write reports and provide insights on security policies and incident responses Perform analysis of security events and logs Education and Qualification Requirements Currently pursuing a Bachelor's degree in Computer Science, Information Security, or a related field Basic understanding of cybersecurity principles and best practices Familiarity with Microsoft Active Directory and cloud identity solutions (preferred) Interest in account management, password policies, and access control principles Strong analytical and problem-solving skills Good verbal and written communication skills Ability to work independently and as part of a team Willingness to learn and adapt in a fast-paced environment Ability to maintain confidentiality The Company is an equal employment opportunity employer and is committed to providing equal employment opportunities to its applicants and employees. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, citizenship, age, disability, veteran status, genetic information, or any other category covered by applicable federal, state, or local law. This equal employment opportunity policy applies to all employment policies, procedures, and practices, including but not limited to hiring, promotion, compensation, training, benefits, work assignments, discipline, termination, and all other terms and conditions of employment. It is DMA's policy to make reasonable accommodations for qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please contact our Human Resources team at *********************** or ************ and choosing selection 6.

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences. Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at ****************** Job Summary The Technical Support Engineer delivers regional technical support to Q-SYS customers across North America. Key responsibilities include performing comprehensive diagnostics and troubleshooting for Q-SYS products, including audio, video, networking, and third-party control integrations. The ideal candidate will have extensive experience with integrated and converged networked AV&C products in various ecosystems, along with a good understanding of live sound and cinema markets and products. This position is a hybrid role, working both remotely from home and on-site out of our Fort Wayne, IN office. Key Tasks & Responsibilities (Essential Functions) Serve as the Voice of the Customer for Q-SYS North America, offering troubleshooting and diagnostic support for Q-SYS Audio, Video, Control, and Network features, technologies, and applications. Provide assistance via phone, email, and chat. Deliver best-in-class call-handling and call response times to Q-SYS's key accounts, ensuring exceptional service delivery. Ensure thorough resolution of all issues and maintain accurate records in Q-SYS's CRM system (Salesforce). Provide regular project status updates to management and customers, effectively communicating progress and issue resolution as required. Improve Q-SYS knowledge by developing Knowledgebase articles as well as training material and programs as required. Escalation/Crises management Provide informal technical/functional direction to team members including training and mentoring new hires and frontline support teams as needed. Lead Partner management support and other programs as required. Skills and Minimum Experience Required Reside within a commutable distance to Fort Wayne, IN to attend in-office days as scheduled Bachelor's or Diploma in a technical/engineering discipline, or equivalent experience Experience in Customer Support or Technical Support - preferably customer facing roles in the AV&C Integration industry with emphasis on installed AV&C systems Must be able to utilize critical thinking and problem-solving skills based on training programs / topics provided by Q-SYS and apply the knowledge to perform support duties Q-SYS Level I and Level II certification is highly desirable AV industry certifications in Dante, CTS, CTS-I, or CTS-D are highly desirable An understanding of computer technologies, audio video technologies, audio over IP networking and DSP technology, including Gain Structure, AEC, Dante, and Telephony is a plus Experience with Unified Communications systems and third-party control integration (Crestron, Extron, AMX, Microsoft Teams, Zoom, etc.) and SIP/VoIP telephony experience is a plus Experience with Salesforce Case Management, Knowledge Base and Atlassian collaborative tools, such as Confluence and Jira is a plus Excellent written, verbal, presentation, interpersonal, communication and phone skills QSC. is owned by Acuity Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America. The range for this position is 48,000 to 86,000. Placement within this range may vary, depending on the applicant's experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role. For a list of our benefits, click here. We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. Please click here and here for more information. Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at **************, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition. Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search. E-Verify Participation Poster e-verify.gov eeoc.gov

Job Title: Tech Support Engineer I FLSA Status: Non-Exempt Job Family: IT - Tech Support Department: IT - Tech Support Responsible for providing timely helpdesk resolutions, managing hardware and software inventory, becoming an administrator on many software systems and services, training employees on the use of provided technology, and managing hardware deployment and reclamation. POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Document and resolve all user requests for technical support related to applications or technology provided by the company through thorough analysis and research of problems while collaborating with key departmental resources. Oversee the timely setup of all new user hardware and software. Participate in technology rollout projects including software upgrades, hardware deployment, printer installation and removal, etc. Participate in projects including analysis, systems design, testing, implementation and documentation, as directed by management. Create training materials for employees on the use of technology and applications. Provide first level vendor contact for troubleshooting and purchasing activities. Attend budgeted training seminars to gain knowledge and skills required to grow and excel in fulfilling the responsibilities of this role. Complete other projects as assigned. KNOWLEDGE, SKILLS, AND ABILITIES The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must possess clear written and verbal (phone) communication skills. Must work well in team environment with open communication and strong collaboration toward team goals. Must be familiarity with configuration and troubleshooting of Windows, mac OS, hardware, software applications, printing systems, and Office 365. Must demonstrate patience working with people struggling to learn technical systems. Must effectively interface with external contacts as well as Brotherhood employees, managers, and department staff members. EDUCATION AND/OR EXPERIENCE List Degree Requirement, Years' Experience, and Certifications Associate's degree in Information Technology or related field of study is required. Bachelor's degree is desired. Technology and/or Insurance Certifications (A+, Network+, Microsoft, Apple, CPCU, CISR, etc.) are desired. Background in any aspect of the insurance industry is desired. Terms and Conditions This description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Because the company's niche is the church and related ministries market, and because effective service requires a thorough understanding of this market, persons in this position must be familiar with church operations and must conduct themselves in a manner that will neither alienate nor offend persons within this target niche. Brotherhood Mutual Insurance Company reserves the right to modify, interpret, or apply this position description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”.

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences. Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at ****************** Job Summary The Technical Support Engineer delivers regional technical support to Q-SYS customers across North America. Key responsibilities include performing comprehensive diagnostics and troubleshooting for Q-SYS products, including audio, video, networking, and third-party control integrations. The ideal candidate will have extensive experience with integrated and converged networked AV&C products in various ecosystems, along with a good understanding of live sound and cinema markets and products. This position is a hybrid role, working both remotely from home and on-site out of our Fort Wayne, IN office. Key Tasks & Responsibilities (Essential Functions) * Serve as the Voice of the Customer for Q-SYS North America, offering troubleshooting and diagnostic support for Q-SYS Audio, Video, Control, and Network features, technologies, and applications. Provide assistance via phone, email, and chat. * Deliver best-in-class call-handling and call response times to Q-SYS's key accounts, ensuring exceptional service delivery. * Ensure thorough resolution of all issues and maintain accurate records in Q-SYS's CRM system (Salesforce). * Provide regular project status updates to management and customers, effectively communicating progress and issue resolution as required. * Improve Q-SYS knowledge by developing Knowledgebase articles as well as training material and programs as required. * Escalation/Crises management * Provide informal technical/functional direction to team members including training and mentoring new hires and frontline support teams as needed. * Lead Partner management support and other programs as required. Skills and Minimum Experience Required * Reside within a commutable distance to Fort Wayne, IN to attend in-office days as scheduled * Bachelor's or Diploma in a technical/engineering discipline, or equivalent experience * Experience in Customer Support or Technical Support - preferably customer facing roles in the AV&C Integration industry with emphasis on installed AV&C systems * Must be able to utilize critical thinking and problem-solving skills based on training programs / topics provided by Q-SYS and

Internship Description DEPARTMENT: Information Technology REPORTS TO: IT Manager The IT Intern's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. DUTIES AND RESPONSIBILITIES: Installing and configuring computer hardware operating systems and applications Monitoring and maintaining computer systems and networks Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Troubleshooting system and network problems and diagnosing and solving hardware/software faults. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Install anti-virus software and maintain virus definitions. Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups to help requests. Evaluate documented resolutions and analyze trends for ways to prevent future problems. Develop help sheets and frequently asked questions lists for end users. Contribute to Performance Improvements at Wayne Metals, LLC. QUALIFICATIONS: Associate's degree in computer science, or technical training/experience equivalence. A+ Certification or technical training /experience equivalence. Microsoft Networking experience Microsoft Operating Systems Microsoft Office experience Good understanding of the organization's goals and objectives. Must be self-motivated and be willing to take the initiative to get things done. Ability to effectively prioritize and execute tasks in a high-pressure environment. Ability to present ideas in user-friendly language. Exceptional written and oral communication skills. Strong documentation skills. ENVIRONMENTAL MANAGEMENT RESPONSIBILITIES: Conform to all Wayne Metals, LLC environmental policies, programs and procedures. Conform to all State of Indiana laws and regulations. Report any environmental concerns to supervisor, Environmental Management Representative, or the Plant manager. Work with the EMR and other staff to reduce pollution Ensure continuous improvement in the operation Motivate train and inform Wayne Metals employees regarding the EMS Recommend strategic directions for the EMS Sustain Wayne Metals environmental protection policy

Job Description The IT User Support Intern will be part of the Information Technology User Support team and will have a hands-on frontline experience with all things IT. The primary function will be to assist with client machine setups and user profile configurations, upgrades, etc., under the direct supervision of the IT User Support Manager. Projects and duties will be tailored to the skills and interests of the intern but may also include: Responsibilities: Follow documented operating procedures and customer service guidelines for Help Desk support. Receive, process, and respond to Help Desk tickets received from the ticketing system. Effectively troubleshoot and solve desktop hardware and software issues. Provide support and troubleshooting for Everence employees' requests while establishing issue priorities and expediting resolutions. Provide support for Microsoft Office products, Windows environments, and various other software needs as assigned. Assist Help Desk with asset management. Eliminate and/or recycle outdated equipment and software. Qualifications: Currently pursuing a bachelor's degree in computer/information technology or other relevant focus Highly relational with exceptional customer service, including being courteous and respectful; ability to work with different types of personalities Highly organized, disciplined in time management, and possess a sense of urgency Ability to identify and solve problems effectively Interest in IT aspects and ability to pick up technical concepts quickly Ability to lift up to 20 pounds and move equipment Hours: Part-Time during the Spring and Full-Time during the Summer Location: Goshen, IN Please attach a cover letter in the process of applying for this position.