End User Support
Remote support technician job in Lodi, NJ
The End User Support Analyst provides support for all CFS Brand employees with their Windows based computers and iOS the primary backup to the IT Operations. This position will be expected to support all hardware and application related task and help define and ensure standards as it pertains to IT assets.
Essential Duties:
Responsible for maintaining hardware standards in the CFSB office space for consistency of installations, quality and appearance of cabling, labeling, documentation, asset management, ticket and process compliance, and meeting SLA's
Accountable for the installation, removal, modifications, and/or relocations of hardware in all locations consistent with job specifications and ensuring schedules and standards are met
Responsible for configurations, installs, repairs, and troubleshooting issues related to hardware performance on end-user devices
Responsible for reviewing and revising quality control processes as necessary and developing/documenting standard work methods
Accountable for maintaining hardware related output queues (incident, service request, change management)
Responsible for in-depth troubleshooting of hardware related problems
Responsible for assisting in maintaining the change management database and hardware inventory at operating locations
Responsible for assist in the development/maintaining of best practices and procedures for the team
Accountable for on-call support for incidents within the organization
Responsible for performing duties following all safety guidelines and corporate policies
Responsible for performing additional duties as assigned
Education Required:
High School Graduation or equivalent required
Associate degree in Information Technology and/or basic A+, N+, etc. certifications are preferred
Skills Required:
The type of experience required to effectively perform the essential functions and responsibilities of this position are:
2 years of related IT experience supporting Microsoft based operating systems
Knowledge of User & Security Group Administration in Active Directory and/or Azure Active Directory
Advanced troubleshooting and multi-tasking skills
Solid problem-solving skills with the ability to troubleshoot Windows operating systems issues and installed applications
Basic PC network connectivity - Ethernet, TCP/IP, and remote access solutions
Understanding of Group Policy deployments
Basic familiarity of DHCP and DNS
Working knowledge of help desk software and ticketing in general
Ability to communicate technical information, both verbal and written, to a wide range of end-users
Ability to deal with customers in a friendly, professional manner
Ability to work independently and be self-driven with a distributed team
Customer service orientation with the drive to see issues through to completion
Proficiency in English with strong oral and written communication skills
Strong organizational skills
Travel Required:
Up to 20% travel to support multiple operating locations and corporate initiatives across the US and Mexico, with potential travel to Europe
CFS Brands:
Located in Oklahoma City, Oklahoma, CFS BRANDS is a market-leading designer, manufacturer and distributor of commercial foodservice, healthcare, and industrial janitorial and sanitation products. The company supports stable and growing end markets supported by strong tailwinds.
CFS BRANDS has maintained a market leading position and continually grown in its segments with relentless customer support, leading product breadth and availability, and a “one-stop shop” solution serving both “front” and “back” of restaurants with a focus on customer intimacy. CFS BRANDS enjoys a unique competitive advantage with the ability to produce in-house with 6 manufacturing facilities in the U.S. and Mexico, over 700,000 square feet of distribution center space in 4 U.S. facilities and the ability to source products from all over the world.
CFS BRANDS's core products include dinnerware, professional cookware, cleaning tools, drinkware, disposable lids, dispensing systems, healthcare equipment, brushes and cleaning tools. These products are provided through major distributors to the country's best-known restaurant franchises.
CFS BRANDS became a portfolio company of The Jordan Company (“TJC”), a private equity firm, in 2018. With over $8 billion in cumulative equity commitments, TJC is one of the world's most respected investors in leading middle market businesses. The TJC team enjoys a storied history of partnering with exceptional management teams to create long-term value for management and investors.
More information on CFS BRANDS can be found at ****************** The Jordan Company website is *************************
CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
Computer Aided Design Support Engineer
Remote support technician job in Tarrytown, NY
CAD Support Engineer
This is a key role within Mechanical Engineering, responsible for supporting the development and implementation of NX and Team Center applications. Candidate will: support R&D for new and improving products; generate/deliver NX training classes; conceptualize and design NX solutions for specific engineering challenges; creating NX best practices; support the entire NX/TC user comunity for Siemens NX and Team Center training and problem solving.
Responsibilities
• Develop best practices for existing NX applications
• Evaluate new NX applications and document best practices
• Train and Support Engineering staff for Siemens NX/TC CAD software
• Develop engineering training utilizing NX and adhering to industry best practices
• Develop/train MBD/PMI best practices
• Create deformable components including routing elements
• Develop new ways of working increasing engineers' efficiency
• Guide engineers on complex modeling/sketches, design layouts, advanced assemblies and other specifications.
• Supports cross-functional teams in a collaborative environment
Qualifications
• Bachelor of Science in Mechanical Engineering and/or 7-10 years of industry experience in product design, development, administration, support and training with Siemens NX CAD software
• 2-5 years' experience in Siemens NX CAD administration and support
• Expert level proficiency in Siemens NX 3D modeling, drafting, and assemblies
• Experience working with Simcenter, Motion, Variational Analysis, DFMPro
• Experience with MBD/PMI
• Proficient in Team Center PLM software
• Ability to generate CAD based training and deliver high level instructional classes
• Must have proficiency with Microsoft Office applications (Word, Excel, PowerPoint, etc…)
• NX/TC/Excel programming experience a plus
• Familiar with Check Mate, IMM, BCT aClass and DFMPro
• Strong written and oral communication skills
Field Support Engineer
Remote support technician job in Paramus, NJ
Field Support Engineer / Nexthink Systems Analyst (Onsite)
Full-Time Employment with CLIENT
Work Type: 100% Onsite
A hybrid role combining Field Support Engineering with Nexthink Systems Analysis. The engineer will provide in-person technical support for end users and local hardware while configuring and analyzing the Nexthink Digital Experience platform to identify and solve IT issues proactively.
Key Responsibilities:
Field Support (50%):
• Provide onsite support for desktops, laptops, peripherals, and mobile devices.
• Perform break/fix repairs, imaging, device deployments, and refresh cycles.
• Troubleshoot OS, software, VPN, and network connectivity issues.
• Support printers, AV, conference rooms, and other onsite systems.
• Maintain accurate documentation and asset inventory.
Nexthink / Systems Analyst (50%):
• Configure Nexthink dashboards, alerts, and investigations.
• Analyse endpoint performance and user experience data.
• Identify trends and recommend proactive improvements.
• Create reports and automate monitoring insights where possible.
• Assist with incident correlation and digital experience optimization.
Required Skills:
• 3-5+ years of desktop / field support experience.
• Strong hands-on troubleshooting across Windows/mac OS.
• Experience with Nexthink (configuration, analysis, dashboards, or investigations).
• Familiarity with ServiceNow or similar ticketing tools.
• Excellent communication and customer service mindset.
• Ability to handle physical hardware tasks.
Preferred Qualifications:
• Nexthink certifications.
• PowerShell/Python scripting exposure.
• Enterprise or multi-site support experience.
Entry Level Datacenter/ Hardware/ Network Technician
Remote support technician job in Orangeburg, NY
Data Center Hardware/Operating System Technician (Consultant)
ONSITE ROLE, NEED LOCAL CANDIDATES
MULTIPLE POSITIONS!!
onsite, Should be flexible to work onsite at any one of these locations (Rotational)
Duration: 12 Months Contract
Skills: Unix/ Linux, Networking, CCNA (preferred, not mandate)
W2 Need candidates authorized to work for any employer; cannot sponsor
MULTIPLE POSITIONS
Experience: 1 year
Are you a strong problem solver ready to tackle real-world, real time, technical challenges? Are you intrigued by large scale servers, network hardware and operating systems? Are you passionate about team-work and partnering with a high performing group? If so, keep reading.
Our data centers serve the dynamic, market driven work load of our global customers via many thousands of servers, network devices and connections. You will add compute capacity to match customer demand, oversee all facets of equipment installation and cable planning. You will be responsible for the quality of the data center service at all times. You will monitor, assess, respond and escalate issues in order to maintain infrastructure reliability and resilience. You will follow, create and improve maintenance and troubleshooting processes. You will drive data center stability through awareness, focus and collaboration. This role is a rich opportunity to support data center stability while building broad operational skills. Awareness, focus and collaboration are needed in this role along with a desire for continuous learning and diligence.
Job Shifts:
First shift (day), second shift (afternoon), third shift (night), along with weekend hours
We'll trust you to:
Learn and understand the data center site in order to manage events that put our critical systems at risk
Organize people, communication and knowledge to support problem follow-up and data center activity
Perform activity impact and risk assessment along with service notification at the appropriate level of awareness
Maintain accuracy of documentation and recorded details of physical assets and connections
Detect, investigate, and drive operating system issues affecting production equipment availability
Perform hardware level activity including investigation, maintenance and repair of server, network components and data cabling
Develop familiarity with the critical systems at each data center in order to provide a high level response and escalation
You'll need to have:
Linux/unix knowledge sufficient to identify and interrogate system hardware, review system logs, report on file systems, and manipulate files
Ability to prioritize work including active data center service and projects in flight
Knowledge of Layer2 and 3 network concepts
Desire to learn and take ownership of personal development
Passion for educating others and improving our team capabilities
The ability to communicate timely and concise information to various teams throughout Engineering at the appropriate level of detail
The ability to perform physical activities including walking, lifting, and climbing a ladder
We'd love to see:
Desire to lead people, projects and problem investigation
Eagerness to remediate issues in the physical space including airflow, power alarms, equipment serviceability, and cabling
Hands-on experience replacing server and network hardware
Familiarity with reporting tools including Grafana and Splunk
Awareness and some exposure to programming or scripting
Networking experience with sound knowledge of Cisco IOS and JunOS
Computer Field Technician
Remote support technician job in Newburgh, NY
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
B-Level Technician
Remote support technician job in Forestburgh, NY
About the Lighthouse
Lighthouse is a New York City-based specialized agency dedicated to providing top-quality Applied Behavior Analysis (ABA) therapy services for children with autism.
Our mission is to empower these children and their families by implementing evidence-based interventions that promote skill development, independence, and improved communication.
We value compassion, dedication, and professional growth, placing a strong focus on fostering a supportive environment where our team members can grow and thrive.
Job Description
Lighthouse is seeking passionate and dedicated Behavior Technicians to join our team of professionals. As a Behavior Technician, you will provide one-on-one ABA therapy to children with autism and other special needs under the supervision of a Board Certified Behavior Analyst.
As you build a relationship with children and their families, your work will directly contribute to their growth, development, and improved quality of life.
Responsibilities
Your responsibilities as a Behavior Technician at Lighthouse will include the following:
Implement ABA therapy techniques under the supervision of a Board Certified Behavior Analyst (BCBA).
Provide one-on-one therapy sessions to children, following individualized treatment plans tailored to their specific needs.
Teach and reinforce appropriate social, communication, and behavioral skills in a supportive and structured environment.
Foster a positive and engaging therapeutic relationship with clients, promoting their independence and well-being.
Conduct assessments, collect data, and track progress to ensure effective treatment outcomes.
Collaborate with the BCBA and interdisciplinary team members to review progress, address concerns, and modify treatment plans as necessary.
Communicate effectively with parents/caregivers, providing updates on therapy goals, progress, and strategies for generalization of skills to the home setting.
Maintain accurate and detailed documentation of therapy sessions, including progress notes and data collection.
Participate in ongoing training and professional development opportunities to enhance your knowledge and skills in ABA therapy.
Ideal Candidate
If youre seeking a position that is fulfilling, impactful, and offers room for growth, this is for you! Join our warm and collaborative team of experienced therapists and make a difference in the lives of children with special needs and their families.
Our ideal candidate is someone who:
Is passionate about working with children on the autism spectrum and individuals with special needs.
Demonstrates patience, empathy, and a genuine desire to make a positive impact on the lives of children and their families.
Has excellent interpersonal and communication skills to effectively engage with clients, parents, and the interdisciplinary team.
Is detail-oriented and able to accurately follow treatment plans, collect data, and maintain comprehensive documentation.
Can adapt to the individual needs of each client and implement appropriate strategies to support their progress.
Has strong organizational and time-management skills to prioritize tasks and effectively manage a caseload.
Is open to learning and receiving feedback, with a growth mindset and a willingness to enhance professional skills.
Has availability to work flexible hours, including evenings and weekends, to accommodate client schedules.
Requirements
Candidates must have a high school diploma or equivalent
Previous experience in ABA therapy or working with individuals on the autism spectrum is preferred, but not required.
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Compensation details: 25-28 Hourly Wage
PI0055ed1aff01-31181-37900218
Level II IT Support Technician
Remote support technician job in Woodbury, NY
Reid Accountants + Advisors, is hiring! Reid Accountants + Advisors is an independent, full-service accounting and advisory firm specializing in accounting and consulting services for businesses and individuals. We currently have offices in Long Island, NYC, White Plains and South Carolina. Join a rapidly growing organization with a strategic vision and dynamic plan
We are seeking an experienced Level II IT Support Technician to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software for our organization. This includes handling incoming help requests via telephone and ticketing system, documenting user information, and collaborating with the IT Director to resolve technical issues. The role requires strong analytical and problem-solving skills, excellent communication, and a customer-oriented mindset.
Key Responsibilities:
Field incoming help requests from end users via both telephone and ticketing system.
Document all pertinent end user identification information, including name, contact information, and nature of problem or issue
Works with the IT Director to resolve technical problems with desktop computing equipment and software
Utilize remote control software to remotely troubleshoot and fix user problems for other offices
Install, configure, and maintain laptops, desktops, and printers according to firm specific
Support various software packages including Microsoft Office for Windows, anti-virus, backup, email clients, email servers, ActiveSync, VPN client, Adobe Products, Internet Browsers and various tax and engagement software
Escalate IT issues when necessary
Help maintain inventory logs
Provide clear & concise information through written and verbal communications
Evaluate documented resolutions and analyze trends for ways to prevent future problems
Build rapport and elicit problem details from help desk customers
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Learn software and hardware used and supported by the organization
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Test fixes to ensure problem has been adequately resolved
Perform post-resolution follow-ups to help requests
Occasional travel to branch offices required
After-hours and weekend on-call support required (rotation)
On premise, Saturday support required during busy season, January 1st through April 15th (rotation)
Lifting and transport of computers and peripherals.
Qualifications and Requirements:
· Formal Education & Certification: A+ is preferred and ITIL Foundation is preferred.
· Expert knowledge of computer hardware, desktop and server operating systems.
· Application support experience with Group Policy and Microsoft Office.
· Application support experience with, CCH Axcess, ProFX Engagement, Thomson GoFileRoom, UltraTax and QuickBooks is preferred.
· Experience with
o Exchange is preferred.
o BYOD/MDM and ActiveSync Server are a plus.
o Active directory including creating, maintaining, deleting users and groups.
o Accounting Firm is preferred.
· Proficient with DNS and DHCP.
· Solid understanding of wireless technologies, corporate networks and connectivity between users and servers.
· Must be willing to work outside of normal business hours when necessary and extra hours during the busy seasons.
· Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
· Proven analytical and problem-solving abilities.
· Ability to effectively prioritize and execute tasks in a high-pressure environment.
· Strong documentation skills.
Job Type: Full-time
Schedule: Monday - Friday, 9:00AM - 5:30PM
Work Location: In person only
Ability to commute/relocate: Woodbury, NY: Reliably commute or planning to relocate before starting work (Required)
This position operates as part of a US East Coast-based team, with typical working hours aligning with EST to facilitate effective collaboration.
We are excited to invite talented individuals to join our dynamic team! This position offers a competitive salary range of $85K - $95K annually, commensurate with experience and qualifications.
In addition to a rewarding career, we provide a robust benefits package, including:
Health, Dental, and Vision Insurance (with options for fully paid employee
only coverage for health and dental)
Company-Paid Life and Long Term Disability Insurance
Ancillary Benefits such as supplemental life insurance and short-term
disability options
Classic Safe Harbor 401(k) Plan with employer contributions
Opportunities for professional growth, learning, and development including
access to Becker and LinkedIn Learning
We are committed to fostering a supportive and inclusive workplace where every
team member can thrive. Apply today to be part of a company that values its
people and their contributions!
“Reid Accountants + Advisors”, an independent member of the Crete Professionals Alliance, is the brand name under which Reid CPAs, LLP and Reid Tax & Advisory Services, LLC and its subsidiary entities provide professional services. Reid CPAs, LLP and Reid Tax & Advisory Services, LLC (and its subsidiary entities) practice as an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations, and professional standards. Reid CPAs, LLP is a licensed independent CPA firm that provides attest services to its clients, and Reid Tax & Advisory Services, LLC, and its subsidiary entities provide tax and business consulting services to their clients. Reid Tax & Advisory Services, LLC, its subsidiary entities, and Crete Professionals Alliance are not licensed CPA firms. The entities falling under the Reid Accountants + Advisors brand are independently owned and are not liable for the services provided by any other entity providing the services under the Reid Accountants + Advisors brand. Our use of the terms “our firm” and “we” and “us” and terms of similar import, denote the alternative practice structure conducted Reid CPAs, LLP and Reid Tax & Advisory Services, LLC.
Crete Professionals Alliance is an equal opportunity employer, considering all
applicants for employment regardless of race, color, religion, sex, gender identity,
pregnancy, national origin, ancestry, citizenship, age, marital status, physical
disability, sexual orientation, genetic information, or any other characteristic
protected by state of federal law.
#LI-LC1
Auto-ApplyIT Technician
Remote support technician job in Sparta, NJ
Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.
Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable.
We are a journey of continuous growth - now looking for our next star - a passionate IT Technician. This position reports to the IT Supervisor and will work in Sparta, TN.
About the position
As an IT Technician of the Sparta, TN team, you will be involved in managing the IT ticketing system, ensuring timely resolution of issues, and maintaining accurate records of IT assets. This role involves daily review of help desk tickets, reporting critical issues, and maintaining documentation for standard operating procedures and software requirements. The IT Technician will handle asset management, troubleshooting, and maintenance tasks to support the smooth operation of IT services.
Your main responsibilities
Oversee the IT ticketing system, ensuring all issues and requests are logged and resolved promptly. Report any tickets older than two days to the IT Supervisor daily.
Ensure all required fields are completed and solutions documented before closing tickets. Attach relevant screenshots to tickets.
Report any critical issues that could impact production to IT Supervisor.
Maintain an accurate inventory of all IT hardware, including location, asset number, MAC address, and assigned user. Tag new and existing equipment with asset numbers.
Record and address any issues with tagged equipment, such as printers, scanners, laptops, etc.
Build and maintain base PC configurations and related SOP documents. Ensure procedures are applied to tagged equipment and reviewed by the IT Supervisor.
Create and maintain SOPs for IT operations, reviewed biannually by the IT Supervisor. Develop a Knowledge Base for issue resolution, referencing SOPs for detailed information.
Record software requirements for each department, including version and update status. Maintain documentation on supported software.
What do we offer?
You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous - which gives you great possibilities to evolve with the company.
Medical/Dental/Vision Insurance
Employee Assistance Program (EAP)
Disability insurance (STD/LTD)
401 (k) with company match
PTO
Company defined holidays and two floating holidays for you to use as you choose
Paid maternity/paternity leave
Tuition assistance
Membership reimbursement (wholesale club and gym)
Employee discounts on our incredible products
Opportunities to make an impact
Help Desk Technician
Remote support technician job in Fairfield, NJ
Polish & Slavic Federal Credit Union is committed to supporting our employees' overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes: Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as, a Birthday Day off.
Core Responsibilities:
Act as a 1
st
level support for the IS&T Help Desk.
Provides basic technical support for all systems users.
Administers user id's, passwords, privileges for various systems.
Order new equipment and manage service calls for maintenance and repair.
Maintain asset management system and all hardware/software inventories on Help Desk system.
Maintains inventory related to all telecommunications, ie: lines (voice & Data), equipment, invoices, accounts, etc.
Manages department problem logs for tracking and reporting.
Tracks all requests and provides report summaries to department manager.
Provides departmental administrative support, including typing reports and correspondence, organizing and maintaining files, taking telephone calls and messages. and answering questions within his or her knowledge.
Frequent telephone contact requires the exercise of a high degree of tact and cooperation.
Any other duties or responsibilities, as required or assigned.
Requirements:
High school education or equivalent.
Business or college courses preferred
Must have advanced PC experience: MS/Office products preferred. Technical background desirable
Pay: $20.00 - $27.03 per hour
AN EQUAL OPPORTUNITY EMPLOYER
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Remote support technician job in Poughkeepsie, NY
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
IT Helpdesk Technician
Remote support technician job in Nanuet, NY
Job DescriptionDescription:
About Us
Medwiz Solutions is a rapidly growing Long-Term Care Pharmacy dedicated to delivering innovative and reliable healthcare solutions. We are seeking an experienced Helpdesk Technician to join our IT team and provide critical support to our pharmacy operations.
Position Summary
The Helpdesk Technician will serve as the first point of contact for technical support requests, ensuring smooth IT operations for both onsite and remote users. This role requires strong troubleshooting skills, a solid background in system administration and Office 365, and the ability to thrive in a fast-paced healthcare environment.
Key Responsibilities
Provide first and second-level helpdesk support to end users across multiple locations.
Diagnose, troubleshoot, and resolve hardware, software, and network issues.
Administer and maintain Windows Server 2019 and higher environments.
Manage and support Active Directory, DNS, DHCP configurations.
Manage and support Office 365 applications and services.
Assist with network troubleshooting and connectivity issues.
Provide technical support for remote users, including VPN and Citrix environments.
Document support tickets, resolutions, and processes in the helpdesk system.
Participate in rotating after-hours on-call support schedule.
Qualifications
Minimum 5 years of prior helpdesk experience (healthcare industry experience strongly preferred).
High School diploma (Associate's or Bachelor's degree in IT-related field a plus).
Strong Office 365 administration skills
Strong knowledge of Windows Server 2019+, Active Directory, DNS, and DHCP.
Experience with network troubleshooting (LAN/WAN, TCP/IP).
Citrix experience preferred.
Previous experience supporting remote users highly desirable.
Excellent problem-solving skills and strong customer service orientation.
Schedule Standard hours: Monday - Friday, 8:00 AM - 5:00 PM.
Participation in rotating after-hours on-call schedule required.
Requirements:
Technical Support Specialist
Remote support technician job in Poughkeepsie, NY
Our company is looking for a Technical Support Specialist to join our team in our main office. This person will provide technical guidance and support to our business and customers.
The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.
Responsibilities:
Act as product expert - Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations.
Provide customer support - Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.
Requirements:
Bachelor's degree in Computer Science (or the equivalent) is required
Four years of related technical support experience
Technically savvy with strong project management skills
Experience troubleshooting issues and achieving solutions
The ability to explain to a non-technical person in a way they will understand
Auto-ApplyIT-AV Support Tech I
Remote support technician job in Paterson, NJ
Job Description
Passaic County Community College is seeking qualified applicants for the Part time AV-IT Support Technician position. The position's responsibilities require independent analysis, communication and problem-solving. Duties are performed with little supervision and require initiative and judgment.
Duties
To provide technical and support services in the installation, configuration, operation, maintenance and troubleshooting and diagnosis of hardware, software and peripheral equipment. To support students, faculty and staff by performing diagnosis and resolutions of technical issues as related to the use and performance of all campus virtual clients through hands-on and help desk functions. Assist in the maintenance and reporting related to hardware and software inventory database.
Provide assistance and instruction to students, faculty, and staff on technical matters appropriate to assigned area. Interpret and apply College policies, procedures, rules, and regulations. Read, understand, and interpret hardware and software manuals, apply such information as appropriate. Work independently or as part of a team if needed to resolve problems. Recognize, research, and diagnose hardware and software problems, repair when possible. Install operating system software, patches and other appropriate software. Provide training in the use of computer, software, and peripheral equipment. Maintain job-related records and prepare reports. Safely operate and care for tools, equipment and materials used in the diagnoses and installation of computers and peripherals. Plan, organize and prioritize work with a minimal amount of supervision. Establish and maintain effective working relationships with those contacted in the course of work.
Preferred Requirements
Knowledge of Windows products.
Knowledge of computer thin clients, workstation/desktop hardware, software, and peripherals.
Functional knowledge of AV equipment (videoconferencing products, projectors, switchers, presentation technology and control systems)
Knowledge of Apple operating systems and hardware.
Ability to gather knowledge from multiple sources to formulate a solution to technical issues presented.
Principal Responsibilities
Prepare, sets up, and provides support for user accounts, media equipment, phones, printers, and virtual client used in office, classrooms, meetings, seminars, etc.
Acts to troubleshoot for software, media equipment, phones, printers, and virtual client problems and provide a timely solution.
Provides support for our IT-AV help desk system.
Provides technological support in the use of video conferencing, webinars and learning resource equipment.
Deliver equipment, services in a timely manner, and ensures the security of equipment at all times.
Assists in maintaining inventory control of equipment.
Assists with setup, recording, capturing and editing of media production projects.
Performs other duties as assigned.
Minimum Qualifications
Ability to problem solve and work in a fast-paced setting
Excellent interpersonal skills and ability to work collegially with a diverse student body, faculty members, and administrative staff.
Ability to deliver equipment to various locations (with assistance) and lift up to 50 lbs.
The completion of a background check will be required for the selected candidate.
Compensation: Compensation is determined by a variety of criteria, including but not limited to, previous relevant experience, education level, and certifications. The minimum hourly pay for this position is $17.
Benefits:
New Jersey Sick Leave: Earn 1 hour of sick leave for every 30 hours worked with a maximum of 40 hours of leave per benefit year. (Eligible to use after successful completion of probationary period.)
Employee Assistance Program provides free, confidential, limited counseling services, work-life assistance, legal and financial guidance.
Commuter Benefits: Free parking access is provided on site. An optional Transit Pre-Tax Plan is available which allows employees to use pre-tax dollars to purchase eligible transit expenses.
NJ Defined Contribution Retirement Program provides eligible members with a tax-sheltered, defined contribution retirement benefit, along with life insurance and long-term disability coverage. (Must meet eligibility requirements.)
IT Technician
Remote support technician job in Sparta, NJ
Become part of a team where you are valued for your hard work! Headquartered in Sparta, New Jersey, Techflex has been a global leader in braided sleeving manufacturing for over 60 years. For full time employees, we offer rewarding careers and great benefits that let you invest back into yourself including paid time off, paid holidays, vacation accrual, tuition and gym membership reimbursements, and profit sharing. We also regularly host special team-building events and offer other perks to our employees. Apply now - don't miss out on becoming a part of the Techflex team.
Job Summary:
The IT Technician is the first point of contact for employees requiring assistance. This role is responsible for the processing and resolution of Information Technology (IT) support tickets and creating tickets for all IT issues received by any other forms of communication. Additionally, they work on improving systems and network functionality through projects assigned by supervisors.
Essential Functions:
IT Support & Incident Resolution: Provide Tier 1 technical support for all IT issues, leveraging existing knowledge and documentation to triage, diagnose, and resolve ticketed incidents efficiently.
Scope of Support:Resolve issues spanning a wide range of technologies, including:
Hardware: Desktop and laptop PCs, printers, peripherals, servers, and cabling.
Operating Systems: Windows, mac OS, and Linux environments.
Applications: Microsoft Office suite, CRM systems, web browsers, and various third-party applications.
Networking: LAN/WAN connectivity, Wi-Fi, switches, patch panels, Cat cables and network ports.
Security: Spam filters, security training, addressing access requests, user authentication, malware, and blocked site access issues.
System Maintenance: Performing routine maintenance, applying service packs, patches, hotfixes, and software updates.
Ticket Management & Escalation: Manage the IT Service ticket system, ensuring all requests are logged, documented, and followed up on in a timely manner. Successfully meet Service Level Agreement (SLA) goals for response and resolution. Escalate complex or unresolved issues to Senior IT staff, ensuring a detailed transfer of information, including all steps taken and troubleshooting procedures followed.
Documentation & Knowledge Base: Create, update, and maintain comprehensive documentation for common issues, resolution steps, and application usage (including application training guides) within the department's knowledge base/Wiki.
Project Participation: Actively participate in IT projects related to system migrations, hardware refreshes, network expansion, upgrades, and changes, assisting with implementation and post-rollout support.
Advisory & Procurement: Collaborate with the direct supervisor to research and recommend necessary hardware and software purchases to effectively resolve recurring issues and improve overall system performance.
Additional Responsibilities:
Perform additional duties as assigned by direct supervisor.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and /or ability required.
Knowledge, Skills, & Capabilities
Communication & Interpersonal Skills: Demonstrated interpersonal communication skills, with the ability to translate complex technical information into clear, understandable terms for non-technical users.
Troubleshooting & Technical Aptitude:
Strong troubleshooting and diagnostic skills across diverse IT environments.
Proficiency in supporting and troubleshooting Microsoft Windows (10/11) and mac OS operating systems, along with common business applications and hardware peripherals.
Experience with networking fundamentals, including TCP/IP, LAN switching, wireless technologies, and physical cabling/connectivity.
System Administration & Infrastructure:
Working knowledge of current Windows Server versions, including key roles and features such as Active Directory, Group Policy, DHCP, and DNS.
Experience supporting and administering Microsoft 365/Office 365 services.
Familiarity with virtualization technologies (e.g., Hyper-V or similar platforms).
Automation & Scripting: Ability to write, maintain, and execute basic scripts using command-line tools such as PowerShell, Bash, or Linux Terminal.
Documentation & Writing: Excellent technical and non-technical writing skills for creating and updating comprehensive documentation.
Mobility: Must possess a valid driver's license (required for potential travel between sites).
Physical Requirements:
Frequently lifts and moves standard office equipment such as computers, monitors, workstations, servers, photocopiers, and printers weighing up to 60 lbs.
Work Environment:
Professional office environment.
Occasionally exposed to moving mechanical parts and vehicles due to necessary communication with warehouse personnel.
Occasionally exposed to noise level that is moderate to high.
Education:
Associate degree in relevant area of study preferred.
CompTIA A+ preferred.
Experience:
At least 1 to 2 years' related experience or training, or equivalent combination of education and experience.
Auto-ApplyDesktop Support Technician
Remote support technician job in Mahwah, NJ
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician to join our team in Mahwah, New Jersey (US-NJ), United States (US).
This is an on-site, client based role. Only candidates local to Mahwah, NJ will be considered.
Role Responsibilities:
* Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems
* Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues
* Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks
* Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff
* Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management
* Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention
* Ensure all tickets are resolved within documented service levels
* Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem
* Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs
* Possess excellent presentation, verbal communication and written skills
* Provide technology refresh support as needed
* All other tasks as assigned
Basic Qualifications
* 3+ years of experience with end user support & desktop support
* 3+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager and/or Admin Commands
Additional Skills
* White Glove support or experience supporting VIPS is a plus
* Able to work on feet for up to 8 hours per day and lift items up to 50 lbs
* A+ Certification Highly Preferred
* Must be flexible to work shift/weekend schedule
* Must have a valid driver's license and personal vehicle for travel between client offices if necessary
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, *************************************
NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at ************************************* This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Auto-ApplyIT Tech
Remote support technician job in Pocono Woodland Lakes, PA
IT Assistant - Field Support &
Sales Technology Solutions
Employment Type: Full-Time
Nittany Oil Company is seeking an energetic, customer-focused IT
Assistant to join our team! This entry-level role is perfect for someone
who enjoys working hands-on with technology while building strong relationships
with internal and external customers. You will provide on-site technical
support, equipment installation, and field service across Central
Pennsylvania-so being comfortable with daily travel is essential.
We're looking for a self-starter who not only solves technical challenges
but also approaches each visit with a service and sales mindset-identifying
opportunities to improve performance, streamline processes, and enhance the
overall customer experience.
Role Responsibilities
Deliver
exceptional IT support by troubleshooting, resolving, and following up on
technical issues.
Install,
configure, and maintain IT systems, software, and hardware for multiple
locations.
Provide
hands-on support for Gilbarco POS systems, fuel dispensers, camera
systems, audio systems, and PCs.
Manage your own
service schedule, providing timely solutions and proactive communication.
Travel daily
across Central PA to deliver on-site support and strengthen customer
relationships.
Participate in
training programs and continually develop product knowledge and
sales-focused service skills.
Be available
for an on-call rotational schedule to provide after-hours support when
critical issues arise.
Requirements
Valid driver's
license in good standing; must be comfortable with daily travel across
Central PA.
Ability to lift
at least 50 lbs and work from various heights, including ladder work.
Willingness to
work in varied environments and on a wide range of equipment.
Strong
organizational skills and attention to detail.
Excellent
verbal and written communication skills-able to explain solutions and
highlight value to both technical and non-technical audiences.
Ability to
analyze complex information, prioritize multiple projects, and work
independently or as part of a team.
Preferred Qualifications
Associate's
degree in IT or related field (or equivalent experience).
Previous
exposure to Gilbarco Passport POS or Verifone POS systems.
Familiarity
with Wayne or Gilbarco fuel dispensers.
Experience with
security camera systems and troubleshooting.
Knowledge of
ticketing systems for support case management.
Nittany Energy is a Drug-Free and Equal Opportunity Employer.
Work schedule
10 hour shift
Weekend availability
Monday to Friday
On call
Holidays
Overtime
Day shift
8 hour shift
Night shift
Benefits
Flexible schedule
Paid time off
Health insurance
Dental insurance
Vision insurance
Life insurance
401(k)
Employee discount
Paid training
IT Technical Support Specialist
Remote support technician job in Montvale, NJ
Job DescriptionDescription:
The IT Technical Support Specialist provides day-to-day technology support to corporate staff and remote property teams across multiple states. This role is responsible for troubleshooting hardware and software issues, supporting property management systems, ensuring smooth onboarding of new employees, and maintaining a reliable and secure IT environment for a fast-growing property management company. This is an on-site role in our Montvale, NJ corporate office.
Key Responsibilities
Provide first-level and second-level support for corporate and property-level employees via phone, email, remote desktop, and in person.
Install, configure, and maintain hardware, software, and peripherals.
Maintain ticketing system, ensuring issues are tracked, updated, and resolved in a timely manner.
Assist with user account creation, access permissions, password resets, and troubleshooting.
Assist with basic network troubleshooting (Wi-Fi, VPN, routers, switches, firewalls).
Support VoIP systems and phone setup for corporate and property offices.
Coordinate with vendors for internet service, equipment repairs, and hardware replacements.
Help maintain IT inventory, asset management, and equipment deployment.
Prepare and set up workstations for new hires (computers, phones, credentials, system access).
Conduct brief IT orientations for new employees.
Ensure proper deactivation of user accounts and return of company equipment.
Support IT security procedures, including MFA, antivirus, updates, and access controls.
Assist in implementing cybersecurity best practices across corporate and property locations.
Maintain documentation of IT processes, troubleshooting guides, and equipment logs.
Work Environment
Full-time, on-site role in Montvale, NJ corporate office.
Occasional travel to local property sites as needed (rare).
Some after-hours support may be required for urgent issues.
#OFFICE25
Requirements:
Qualifications
Required
3 + years of IT support experience, preferably in a multi-site or customer-facing environment.
Strong knowledge of Windows 10/11, Microsoft 365, and common business applications.
Experience with help desk ticketing systems and remote support tools.
Ability to troubleshoot hardware, software, and basic network issues.
Excellent communication, patience, and customer service skills.
Ability to multitask and prioritize in a fast-paced environment.
Preferred
Experience in property management or real estate industry (a plus).
Familiarity with property management software (Rent Manager, Yardi, AppFolio, etc.).
Basic understanding of networks, Wi-Fi, switches, and VPN environments.
A+/Network+ certifications or related training.
Key Attributes
Strong problem-solving and critical thinking skills.
Professional, dependable, and responsive.
Comfortable supporting both technical and non-technical users.
Team-oriented with a service-first mindset.
Organized, detail-oriented, and proactive.
IT Support Technician
Remote support technician job in Poughkeepsie, NY
Hudson River Housing improves lives and communities through housing with compassion and development with vision. We are dedicated to building strong, sustainable communities by developing and preserving quality affordable housing and helping families and individuals obtain and maintain housing through education, advocacy and support services.
We are a committed group of people from all backgrounds who care deeply about our community and want to make it a better place.
Position: IT Support Technician - Part-Time
General Description:
This position requires an individual with strong customer service skills to assist end users in their day to day functions and evolve for and with this position in an ever expanding and constantly changing environment. Strong verbal and written communication skills are a must. The candidate must demonstrate strong troubleshooting skills, be detail oriented, highly motivated, able to work independently as well as part of the team.
This is a part time position 24 hour a week position and will work primarily during the work week. There may be the need for some flexibility to the work schedule as business necessitates.
Job Requirements
Working knowledge of TCP/IP and networking
Microsoft Server/Desktops/Office
AD, Group Policy, PowerShell, Windows 10, Windows 11, etc.
Installs, configures, maintains, and troubleshoots - desktops, servers, printers, routers, switches, WAPs, VOIP, PBX's, VPN's and peripherals throughout the organization.
Maintaining inventory and documentation
Assists the Manager of IT in the design, implementation, and testing of large scale projects which may result in working after traditional business hours or on weekends.
Basic understanding of cabling and determination or a willingness to learn.
Staying current with market trends and emerging technology to better recommend solutions that drive the business forward.
Ability to educate users in a clear, concise, and effective manner.
Qualifications:
Education/ Training: 6 months to 1 years of experience (school or certification will be considered in lieu of hands on experience)
Valid NY State driver's license
Reliable transportation
Ability to lift 50 lbs
Salary: $23.00 per hour
Location: Poughkeepsie, NY
Immediate Supervisor: Director of IT
Equity is a core value at Hudson River Housing. We believe in promoting a culture that decenters bias, celebrates difference, enhances equitable communication, and nurtures relationship building.
It is important to us that community members have access to stable means of economic growth. We are continually committed to hiring from within our community including applicants with lived experience that can inform and strengthen our work.
Hudson River Housing is dedicated to maintaining a work environment that is free from harassment and discrimination on the basis of age, race, creed, color, national origin (including ancestry), religion, gender or sex, gender identity or expression, sexual orientation, pregnancy (including childbirth and related medical conditions), alienage or citizenship status (unless required by law), disability, reproductive health decision making (including, but not limited to, the decision to use or access a particular drug, device, or medical service), marital status, partnership status, caregiver status, domestic violence victim status, familial status, military status, unemployment status, genetic information (including genetic characteristics), or any other protected status under federal, state, or local laws. Hudson River Housing is dedicated to the fulfillment of this policy with respect to all aspects of employment, including, but not limited to, recruiting, hiring, placement, transfer, training, promotion, compensation, termination, and all other terms, conditions, and privileges of employment.
Auto-ApplyAviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Remote support technician job in Poughkeepsie, NY
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
IT Technician
Remote support technician job in Sparta, NJ
Job Description
Become part of a team where you are valued for your hard work! Headquartered in Sparta, New Jersey, Techflex has been a global leader in braided sleeving manufacturing for over 60 years. For full time employees, we offer rewarding careers and great benefits that let you invest back into yourself including paid time off, paid holidays, vacation accrual, tuition and gym membership reimbursements, and profit sharing. We also regularly host special team-building events and offer other perks to our employees. Apply now - don't miss out on becoming a part of the Techflex team.
Job Summary:
The IT Technician is the first point of contact for employees requiring assistance. This role is responsible for the processing and resolution of Information Technology (IT) support tickets and creating tickets for all IT issues received by any other forms of communication. Additionally, they work on improving systems and network functionality through projects assigned by supervisors.
Essential Functions:
IT Support & Incident Resolution: Provide Tier 1 technical support for all IT issues, leveraging existing knowledge and documentation to triage, diagnose, and resolve ticketed incidents efficiently.
Scope of Support:Resolve issues spanning a wide range of technologies, including:
Hardware: Desktop and laptop PCs, printers, peripherals, servers, and cabling.
Operating Systems: Windows, mac OS, and Linux environments.
Applications: Microsoft Office suite, CRM systems, web browsers, and various third-party applications.
Networking: LAN/WAN connectivity, Wi-Fi, switches, patch panels, Cat cables and network ports.
Security: Spam filters, security training, addressing access requests, user authentication, malware, and blocked site access issues.
System Maintenance: Performing routine maintenance, applying service packs, patches, hotfixes, and software updates.
Ticket Management & Escalation: Manage the IT Service ticket system, ensuring all requests are logged, documented, and followed up on in a timely manner. Successfully meet Service Level Agreement (SLA) goals for response and resolution. Escalate complex or unresolved issues to Senior IT staff, ensuring a detailed transfer of information, including all steps taken and troubleshooting procedures followed.
Documentation & Knowledge Base: Create, update, and maintain comprehensive documentation for common issues, resolution steps, and application usage (including application training guides) within the department's knowledge base/Wiki.
Project Participation: Actively participate in IT projects related to system migrations, hardware refreshes, network expansion, upgrades, and changes, assisting with implementation and post-rollout support.
Advisory & Procurement: Collaborate with the direct supervisor to research and recommend necessary hardware and software purchases to effectively resolve recurring issues and improve overall system performance.
Additional Responsibilities:
Perform additional duties as assigned by direct supervisor.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and /or ability required.
Knowledge, Skills, & Capabilities
Communication & Interpersonal Skills: Demonstrated interpersonal communication skills, with the ability to translate complex technical information into clear, understandable terms for non-technical users.
Troubleshooting & Technical Aptitude:
Strong troubleshooting and diagnostic skills across diverse IT environments.
Proficiency in supporting and troubleshooting Microsoft Windows (10/11) and mac OS operating systems, along with common business applications and hardware peripherals.
Experience with networking fundamentals, including TCP/IP, LAN switching, wireless technologies, and physical cabling/connectivity.
System Administration & Infrastructure:
Working knowledge of current Windows Server versions, including key roles and features such as Active Directory, Group Policy, DHCP, and DNS.
Experience supporting and administering Microsoft 365/Office 365 services.
Familiarity with virtualization technologies (e.g., Hyper-V or similar platforms).
Automation & Scripting: Ability to write, maintain, and execute basic scripts using command-line tools such as PowerShell, Bash, or Linux Terminal.
Documentation & Writing: Excellent technical and non-technical writing skills for creating and updating comprehensive documentation.
Mobility: Must possess a valid driver's license (required for potential travel between sites).
Physical Requirements:
Frequently lifts and moves standard office equipment such as computers, monitors, workstations, servers, photocopiers, and printers weighing up to 60 lbs.
Work Environment:
Professional office environment.
Occasionally exposed to moving mechanical parts and vehicles due to necessary communication with warehouse personnel.
Occasionally exposed to noise level that is moderate to high.
Education:
Associate degree in relevant area of study preferred.
CompTIA A+ preferred.
Experience:
At least 1 to 2 years' related experience or training, or equivalent combination of education and experience.