Remote support technician jobs in Lafayette, IN

Onsite role Virtual Interviews SaaS Application Support Specialist Duration: 24 Months with EXT We are seeking a skilled HSE Application Support Specialist to provide technical and functional support for SaaS-based HSE applications within a regulated pharmaceutical environment. The ideal candidate will have strong experience in managing enterprise applications, collaborating with vendors, and ensuring compliance with system qualification standards. Key Responsibilities: Provide end-to-end support for HSE SaaS applications in an enterprise environment. Manage user requests, incidents, and enhancements, coordinating closely with the vendor to implement changes. Evaluate and understand the technical impact of vendor-proposed updates or modifications. Configure and qualify SaaS applications in accordance with defined IT & Cyber Security Policy - this is a mandatory requirement. Ensure compliance with organisational and regulatory standards in all system changes and support activities. Collaborate with cross-functional teams, including Solution Architects, Cyber Security, IT, Quality, and HSE departments, to deploy a third-party solution. Support integration and basic configuration involving tools such as PowerApps and SharePoint. Qualifications & Skills: Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. Proven experience supporting applications in an enterprise environment. Hands-on experience working with SaaS applications, preferably within the pharma or life sciences domain. Understanding of CSV (Computer System Validation) principles and regulatory compliance requirements is an added advantage (Good to have) Experience with PowerApps, SharePoint, and general IT application configuration. Knowledge of HSE (Health, Safety, and Environment) applications or processes is a strong advantage. Excellent communication, coordination, and problem-solving skills. Preferred Experience: Previous experience supporting or implementing applications in the HSE domain within a pharma or GxP environment. Familiarity with vendor management and SaaS operations in a regulated setup. Experience in working with applications such as ServiceNow, Intelex, and Veeva QualityOne is an added advantage

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

**Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **About EPD:** Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations! **Job Summary:** The Portfolio Support Consultant role within Caterpillar's Electric Power Division (EPD) is a dynamic and strategic position focused on fostering relationships with key global accounts, including leaders in the data center and technology sectors. The Portfolio Support Consultant will play a critical role in the development and deployment of effective fulfillment strategies for customer datacenter projects and alignment with Caterpillar's commitment to delivering sustainable and reliable solutions. **What you will do:** - Develop and maintain effective relationships with internal stakeholders, dealers and customers to enable key accounts sales & project execution objectives to be achieved. - Develop and deploy customer forecast translation methods and demand/supply assessments strategies with Caterpillar factories and with dealers. - Develop and deploy effective methods to derive accurate demand signals, request for product (RFP), and long-term forecasts (LTF) across key accounts. - Develop and deploy project execution planning, risk management, and contract management strategies with internal and external stakeholders. - Develop and deploy product pipeline strategies and governance with Caterpillar factories, dealers and customers to achieve assurance of supply for customers and dealers while reducing risks to Caterpillar. - Develop and deploy project milestone tracking and key performance indicators that can be utilized across key accounts to measure project execution success and customer satisfaction. - Leverage technology: lead efforts to leverage Caterpillar resources and tools to increase process efficiency and data automation. Serve as liaison with Strategy/Business Transformation team to identify and execute business process automation opportunities. - Communication and Collaboration: act as a consultant to internal teams, dealers and customers regarding contract management, project execution planning, risk mitigation, and performance metrics. - Collaborate with internal and external stakeholders across global accounts to identify areas for process improvement, focusing on delivering critical customer outcomes. - Identify, prioritize, document, and refine standard operating procedures (SOPs) to ensure consistency and efficiency in the different processes. **What you will have:** **Customer Focus** : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Level Extensive Experience: - Facilitates creation of the 'right' products and services to resolve customer business issues. - Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement. - Advises others on creating customer focused environments in various scenarios. - Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations. - Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives. - Communicates and models the criticality of customer focus as an organizational strategy. **Industry Knowledge** : Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations. Level Working Knowledge: - Discusses industry-specific flagship products and services. - Demonstrates current knowledge of the regulatory environment for industry segment. - Describes the contribution of own function as it relates to the industry segment. - Participates in major industry professional associations; subscribes to industry-specific publications. - Currently works with a major industry segment and associated functions and features. **Decision Making and Critical Thinking** : Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Working Knowledge: - Differentiates assumptions, perspectives, and historical frameworks. - Evaluates past decisions for insights to improve decision-making process. - Assesses and validates decision options and points and predicts their potential impact. - Advises others in analyzing and synthesizing relevant data and assessing alternatives. - Uses effective decision-making approaches such as consultative, command, or consensus. - Ensures that assumptions and received wisdom are objectively analyzed in decisions. **Effective Communications:** Excellent written and verbal communication skills for conveying complex technical information to diverse audiences. Level Working Knowledge: - Skilled in bridging communication gaps between internal teams, dealers and customers. - Adept at crafting persuasive narratives to align stakeholders on project goals and strategies. - Ability to handle customer escalations with urgency and poise. **Negotiating** : Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner. Level Basic Understanding: - Ensures negotiators have awareness of complementary yet diverse interests. - Successfully completes significant negotiations, both internal and external. - Details the risks of negotiation breakdown from each party's perspective. - Protects own position, while demonstrating willingness to achieve win-win. - Identifies similarities and differences in position and assesses impact on discussions. - Detects and addresses lack of progress or a stalemate. **Relationship Management:** Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Level Working Knowledge: - Ability to build and maintain strong relationships with key stakeholders, including global customers, Caterpillar factories and dealers. - Skilled in navigating complex, cross-functional teams to achieve alignment and foster collaboration. **Top Candidates Will Also Have:** + College degree or equivalent experience with >5 years of specific industry experience. **Additional Information:** + This position is located in Dallas, TX, Alpharetta, GA, or Lafayette, IN. + Domestic travel up to 25% & minimal international travel is required. + Domestic relocation assistance is not offered for this position. + Visa sponsorship is not offered for this position. + This position requires the candidate to work a 5-day-a-week schedule in the office. **Final Details:** This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at *************************** \#LI **Summary Pay Range:** $110,520.00 - $165,840.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. **Benefits:** Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. + Medical, dental, and vision benefits* + Paid time off plan (Vacation, Holidays, Volunteer, etc.)* + 401(k) savings plans* + Health Savings Account (HSA)* + Flexible Spending Accounts (FSAs)* + Health Lifestyle Programs* + Employee Assistance Program* + Voluntary Benefits and Employee Discounts* + Career Development* + Incentive bonus* + Disability benefits + Life Insurance + Parental leave + Adoption benefits + Tuition Reimbursement * These benefits also apply to part-time employees **Posting Dates:** December 5, 2025 - December 18, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community (*********************************************** .

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

IMMI is seeking a skilled Help Desk Technician to provide front-line technical support to team members worldwide while ensuring the stability, integrity, and efficient operation of our technology systems. In this role, you will work closely with the Senior Help Desk Administrator to monitor, maintain, and troubleshoot networks, hardware, software, and end-user devices. Success requires strong communication, analytical, and problem-solving skills to quickly resolve issues, optimize performance, and maximize the value of IMMI's technology investments all while delivering exceptional customer service IMMI is the trusted, global leader of safety solutions, helping to protect millions of lives every day. For almost sixty years, IMMI has led the way in developing, designing, testing and manufacturing innovative safety restraints and systems. IMMI's safety products are found worldwide on car seats, heavy trucks, school buses, recreational/off road, military, fire/EMS, motor coach, and construction vehicles. Privately owned, headquartered in Westfield, Indiana and operating eight additional global facilities, IMMI is also home to IMMI VIP steering wheels and CAPE , the world's leading state-of-the-art testing facility. LOCATION: Onsite Westfield, IN HOURS: 6:00 AM - 3:00 PM RESPONSIBILITIES: Serve as the first point of contact for end users, providing technical support for IT networks, hardware, software, and related equipment. Manage and resolve Help Desk tickets and assigned projects promptly, ensuring compliance with Service Level Agreements (SLAs) while recording, tracking and documenting progress through resolution. Perform regular maintenance on local and remote IT equipment, including PC imaging, deployment, phone system upkeep, and software upgrades. Monitor and test system performance, preparing and delivering performance statistics and reports as needed. . Work with IT infrastructure vendors (e.g., ISPs, support agencies) to troubleshoot and resolve issues effectively. Create and maintain IT system documentation, user guides, and support procedures; assist in developing and implementing standards and processes to support Information Technology projects and initiatives. Contribute to IT projects across IMMI locations as directed by IT leadership and provide occasional after-hours or on-call support for critical issues, outages, or global business needs as part of a rotating schedule QUALIFICATIONS: Required: Associate's or Bachelor's degree in IT, Enterprise Technology, or a related field. 1-3 years of experience in IT support or related roles. Strong problem-solving, analytical, and troubleshooting skills with exceptional attention to detail. . Experience with Microsoft Windows operating systems, Microsoft 365 applications, Active Directory, user account management, Help Desk ticketing systems, and phone-based support for global remote users. Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users. Superior customer service skills, demonstrating professionalism, patience, and responsiveness. Ability to manage multiple tasks, processes, and projects simultaneously while adhering to IT processes, documentation standards, and corporate/legal responsibilities. Demonstrated technical knowledge supported by relevant certifications (or ability to obtain). Preferred Qualifications: Knowledge of networking fundamentals, wireless technology, and computer hardware fundamentals. Familiarity with barcode scanners, label/LaserJet printers, IoT devices, and related troubleshooting. Prior experience working in a manufacturing environment and understanding of production concepts and principles. Industry-recognized certifications such as ITIL Foundation, CompTIA A+, or equivalent credentials. BENEFITS: Team Member Ownership/ESOP Healthcare, vision, dental options Long and short-term Disability insurance Ten (10) paid holidays. Two (2) IMMI Serves volunteer days per year. Onsite Wellness Clinic Generous Paid Time Off 401k Tuition Assistance

Job Description located in Lafayette, Indiana In this role you will: located in Lafayette, Indiana In this role you will: Handle technical support issues from clients. Will ensure efficiency and effectiveness in meeting client needs, and maintaining high quality standards. • Directly responsible for developing and implementing effective documentation and procedures for the repair or setup processes. • Directly responsible for configuration and installation of client workstations. • Will confer with clients to resolve complaints on technical issues. • Will ensure compliance of operations and software with state regulatory requirements, software vendor licensing regulations and established organizational policies/procedures. • Will be on-call 24/7 for technical problems related to customer and/or internal problems. • Prepare and maintain written operations manual(s) as pertains to the technical support. • Complete one (1) blog entry every two weeks for Abstract's web site. • Ensure the internal organizations backups are routinely completed and schedule test restores of the data to verify integrity. • Ensure the core IT infrastructure of the internal organization is in peak condition in relation to security and operations. • Must have text message and email capable mobile phone. • Regular attendance is an essential function of this position. Must be willing to initiate a personal work schedule that meets the needs of the business unit. • Work cooperatively with other employees to further the mission of the organization and achieve its goals. • Drive or arrange to independently transport self to and from tech calls or other meetings at client locations.

Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo Certifications Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR U1w8ffKzgy

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Summary: Individuals within the Endpoint Support role are primarily responsible for operational support of endpoint devices used within the organization. In order to provide optimum services and solutions, these individuals partner with end user device engineers to understand user needs, resolve problems, and implement/support approved technical solutions. These individuals provide initial setups and support of endpoint devices. They troubleshoot IT-related problems and provide input/recommendations to endpoint hardware and software technologies. Endpoint Support staff members support all policies, procedures, and standards for delivery and implementation. They may also perform a wide host of general management and administrative responsibilities. Position is available in 3-different locations: Brooks, KY, Columbus, OH and Whitestown, IN. Work Complexity: * Provides complex maintenance and support for endpoint devices * Works on multiple projects/work initiatives/tasks concurrently as team member, sometimes as a technical lead Primary Duties and Responsibilities: * Works with end user device engineers and customers (internal, external, and vendors) to understand user's Endpoint Support requirements * Provides feedback regarding requirements and provides recommendations Project/Task Planning: * Participates or may lead short-term Endpoint Support project/task planning efforts with team members, customers and other IT groups * Provides input to cost/time estimates * Documents discussion and agreements Deployment: * Coordinates the deployment of new or upgraded images, software and hardware for multiple endpoints * Plans and schedules the installation and deployment projects * Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners * Installs and performs repairs to hardware, software, and peripheral equipment, following design or installation specifications * Submits or updates configuration items within management tools * Develops and documents procedures for performing configuration changes, updates and upgrades Testing: * May participate in the unit testing for new deployments or new components and remediates problems * Provides feedback or remediation approaches on new software performance and testing Technical Support: * Performs Level 2 and 3 issue assessment and resolution of problems, working with manufacturers/vendors as needed * Researches, analyzes and recommends the implementation of software or hardware changes to rectify any problems * Creates temporary solutions until permanent solutions can be implemented * Coordinates the resolution of escalated application, hardware and software problems * Ensures that all technical resources are available for meetings that include video conferencing * Documents and reviews solutions to common problems and responses for frequently asked questions Business Continuity & Disaster Recovery: * Implements contingency plans including reliable backup and restore procedures, as needed Research/Evaluation: * May participate in R&D POC efforts * May provide recommendations per customer feedback Policies, Procedures, and Standards: * Adheres to policies, procedures and standards * Makes suggestions for policies and procedures and standards for Endpoint operational processes Inventory/Asset Management: * Supports IT inventory/asset management processes Training: * May provide on-the-spot training to end users * Identifies end-user training needs * Participate in the development of training materials, as needed Coaching/Mentoring: * Provides coaching and guidance to team members Required Skills and Qualifications: * Bachelor's Degree in Computer Science, certifications or equivalent work experience * Typically has 3-5 years in functional position or related work experience, education or training Adaptability: Intermediate (I): Handles multiple projects and duties simultaneously, prioritizing as needed. Devises flexible approaches that are easily adopted by all levels and types of people. Works creatively to respond to a specific situation. Quickly resolves new challenges in a changing environment. Interprets the spirit of a policy to meet business goals and client needs. Respects and responds sensitively to others' reluctance to change. Fosters flexibility through cross-training and developmental work assignments Communications for Results: Intermediate (I): Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of inter-related situations, asks probing questions, and solicits multiple sources of advice prior to taking action Customer Service Orientation: Basic (B): Asks questions and conducts investigations in response to clients' requests for assistance on day-to-day needs. Responds promptly and courteously. Updates clients on progress. Instructs clients on products and services and how to apply them to their business processes. Escalates to appropriate parties as needed. Makes customers and their needs a primary focus of one's actions Information Seeking: Basic (B): Seeks information on both formal and informal processes. Uses appropriate tools, techniques and sources to gather, update and monitor information. Checks for accuracy of interpretation. Seeks out the appropriate people for guidance when needed depending on the type of issue Problem Solving: Basic (B): Investigates defined issues with uncertain but limited cause. Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems. Suggests alternative approaches that meet the needs of the organization, the situation, and those involved. Escalates issues with suggestions for further investigation and options for consideration Teamwork: Intermediate (I): Actively solicits ideas and opinions from others to quickly accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity, and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performance Thoroughness: Intermediate (I): Demonstrates operational agility. Uses organizational systems that result in multiple critical activities to be identified and completed on time. Renegotiates priorities as necessary. Puts systems in place and uses them to monitor and detect errors and problems. Tests and inspects outputs, and applies quality checks prior to work submission What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit ************************************** Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call ************ or email ****************. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated Companies Affiliated Companies: AmerisourceBergen Drug Corporation

Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals. Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers. Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions, thought leadership, and grit to meet our client's transformational needs. Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners. Lastly, our formula for success is simple: Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible. Job Description We are seeking a skilled and motivated Biomedical Equipment Technician - Info/Sys to join our healthcare facility's dynamic team. As a Biomedical Equipment Technician with networking experience, you will play a crucial role in ensuring the reliability, functionality, and safety of our networked medical equipment. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, cybersecurity, network maintenance, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and experience with Cerner. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of networked medical equipment. Responsibilities: Perform routine preventive maintenance on a diverse range of networked medical equipment to ensure optimal functionality and extend equipment lifespan. Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications. Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy. Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats. Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines. Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution. Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems. Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS). Provide technical support and training to medical staff on the proper operation and handling of networked medical equipment. Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks. Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care. Experience with Cerner electronic health record (EHR) systems and integration is preferred. Location: Danville VA Medical Center 1900 E Main St Basic Qualifications The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract: Experience within a medical center and Biomedical Engineering department OR, Experience working in or with the Veterans Health Administration (VHA) OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract. Role Specific Qualifications: A two-year associate degree or higher in an applied science or equivalent military training. A minimum of three years of hospital or healthcare experience performing medical equipment maintenance, with a minimum of one-year specialized experience in medical information systems and networking. Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers and network theory. Demonstrated competency in utilizing and maintaining computer and server based medical equipment, medical record databases, and proprietary and generic software; experience with TCP/IP, HL7, networking, network security and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security; ability to interpret, identify and apply network engineering principles and practices; and ability to distinguish networking problems from non-networking problems. Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards. Familiarity with the setup and application of network test equipment and tools. Ability to read, analyze, and interpret technical literature, schematics, and drawings Eligibility: Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Must be able to obtain and maintain the required federal public trust clearance for this role Must provide proof of COVID vaccination + Flu vaccination during flu season, or, as an alternative, appropriate documentation that will support either a medical or religious exemption. Compensation: Salary for this position is determined by various factors, including but not limited to, location, the candidate's particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below. Salary range: $75,000 - $90,000 Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan. Our Commitment to Equal Employment Opportunity. Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law. Applying for this Job: Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...) Candidates must fill out the below form to the best of their knowledge

About the Role:

Company Cox Automotive - USA Job Family Group Information Technology Job Profile Endpoint Support Technician II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $26.06 - $39.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description The Endpoint Support Technician provides support to users of desktop computers, laptop computers, tablets, mobile communication devices, printers, and office equipment. Support may be on location or remote. Activities include provisioning, installation / set up, troubleshooting, providing basic training, technical guidance, and client support on usage of all equipment. Responds to requests for meeting room support including audio / visual equipment, remote access ability, and telephony. Responds to calls regarding system outages, troubleshooting, and resolving users' issues who are on location or working remotely. Strives to meet or exceed Service Level Agreements (SLAs). Key Responsibilities Hardware/Software Support * Performs support, troubleshooting, and resolves hardware and software issues for desktops, laptops, tablets, mobile phones, peripheral devices, and audio-visual equipment. * Performs research and develops solutions for hardware and software issues. * Provides basic user training on company-provided IT equipment. * Carries out hardware asset life-cycle management, including maintaining records of physical assets. * Provides recommendations to leadership on individual device upgrades or break-fix replacements. * Performs preventative maintenance on all electronic devices and peripheral equipment. Incident Management * Responds to service requests regarding end-user computing devices as they arrive in the designated queue. * Recommends solutions, resolves problems associated with incidents, and updates notes, as necessary. * Updates tickets and provides team members with regular progress updates. * Thoughtfully escalates issues to the appropriate teams. * Understands and adheres to established SLAs. Customer Service * Exhibits excellent verbal and written communication skills. * Ability to work effectively in a team environment. * Easily adjusts to changing priorities or projects. * Maintains a calm, professional tone when consulting with team members. * Delivers an awesome team member experience. Minimum Requirements: * High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field * Working experience supporting end-user computing devices * Working experience troubleshooting Windows 11 and Mac operating systems * Working experience troubleshooting mobile operating systems (iOS and Android) * Working experience working with a ticket management/service desk system * Working experience in an ITIL-based environment * Working experience as a participant in a change management process * Strong Microsoft Office support experience * Must exhibit excellent customer service skills * Technical certifications such as CompTIA A+, Microsoft Certification (MCP, MCDST, or other) * Apple Certified Support Professional (ACSP) * Working experience in audio-visual collaboration technologies * Working experience with Service Now Preferred Experience: * Working experience with Active Directory * Working experience with Microsoft Endpoint Manager * Working experience with Exchange Admin Center * Working experience with home wireless to corporate network technologies Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Our true differentiator in the market is exceptional technical support/customer service. Our help desk team is at the core of this promise. These technologically savvy call center techs are key team members who provide our outside customers -- end users and sign technicians -- with installation, service, maintenance and software operation assistance and training as part of the technical support helpdesk, utilizing an extensive knowledge base and hands-on training with our team. This is not a "customer service" CSR role in the traditional sense, as it is far more technical in nature; however, customer service is the critical focus of this helpdesk technician position. Responsibilities * Provide world-class customer tech support promptly, with a focus on quality and on first call resolution to our customers, dealers, and end-users. * Assist in continual improvement/expansion of the Watchfire knowledgebase - a key web-based collection of both internal and customer-facing troubleshooting, how-to and resolution documentation. * Maintain detailed customer records in Customer Service database regarding each service/support call, email, and chat. * Perform other various special software and engineering assignments or duties as required. * Occasional weekend duties, such as providing on-call or remote weekend helpdesk support. * Occasional interaction with design/engineering team, with possibility to grow into R&D assignments, depending upon level of education and technical training. Required Qualifications/Skills * Solid understanding of basics of networking (not simply computer operation) is required. * Basic understanding of electronics - including college coursework * NETWORKING: Previous hands-on network installation/maintenance coursework or experience (network setup, network technician, cabling, PC setup, telecommunications, etc.) * Previous customer service work experience is strongly recommended; 1+ years prior helpdesk / phone support experience, ideally * IT/software/computer phone support * Exceptional and demonstrated verbal communication skills required, with demonstrated customer service skills Required Education and Licensing * Pursuing an AA/AAS/AS degree in technical field (or military equivalent) minimum * Pursuing a BS in EE, EET, CE, ECE, MIS or IT or similar technical field strongly preferred. * Must have been enrolled full-time for the current semester, new graduates are still eligible for this position * Watchfire is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. * Legal authorization to work in the US required. We will not consider candidates who need sponsorship, now or in the future, to be legally employed in the US. No H1B, OPT, CPT or other "temporary work authorization" candidates will be considered

Job Title: IT Support Specialist Department: IT We are seeking a dedicated IT Support Specialist to join our team. This role is crucial in ensuring the smooth operation of our IT systems and providing top-notch support to our employees. The ideal candidate will be responsible for handling L1 and L2 helpdesk tickets, managing laptop systems primarily through InTune, and contributing to lower-level IT projects. OVERALL RESPONSIBILITIES IT Support (80%) • Provide first and second-level support for IT-related issues. • Respond to and resolve helpdesk tickets in a timely manner. • Troubleshoot hardware and software problems. • Assist with user account management and access issues. • Document and track issues and resolutions. Systems Management (15%) • Manage and maintain laptop and application management using InTune. • Ensure compliance with company policies and security standards. • Perform regular updates and maintenance of desktop systems. • Assist in the deployment and configuration of new hardware and software. IT Projects (5%) • Participate in IT projects as assigned. • Collaborate with team members to implement new technologies and solutions. • Provide support for IT initiatives and improvements. KNOWLEDGE & SKILLS REQUIREMENTS • Bachelor's degree in Information Technology, Computer Science, or a related field. • 5-7 years experience in IT support or a similar role. • Familiarity with helpdesk ticketing systems and remote support tools. • Experience with InTune and cloud-based desktop systems management • Strong troubleshooting and problem-solving skills. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a team. PRIMARY TOOLS AND TECHNOLOGIES: • InTune for endpoint management. • Meraki for network management, including firewalls and WiFi. • Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams) for productivity and communication. • Box & OneDrive-SharePoint for cloud storage and secure file sharing. WORK CONDITIONS • Hybrid position with extended periods of time in front of a computer Why work for Storage Solutions - A Jungheinrich Company? Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values. We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes. Additional Benefits • Competitive Salary and Bonus Structure • Generous Paid Time Off • Medical, Dental, and Vison Benefits • 401K with Company Match • Company HSA Contribution • Professional Growth Opportunities

Core Managed is looking for an IT tech that has the desire to join a fast-growing company. This will be a junior level, fast paced position, and you will be doing level 1 support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical users and exceptional time management skills. Here you will be exposed to a wide range of advanced technologies and be able to work side by side with senior team members to increase your knowledge. Our clients are cutting edge, so even new staff have the opportunity to work with all the latest cloud and cybersecurity technologies. What makes us cool: Fun team that is focused on everyone's success Laid back atmosphere free of internal politics Constantly learning new tech on the job We offer a 401K, health benefits, competitive pay and vacation The Position: This position is for people who don't mind working hard and talking to people every day. We want you to develop relationships with our clients and staff. In some cases you'll be assigned to work at a client's location. We are on the same team working towards the same common goals. Big egos need not apply. Teamwork makes the dream work! Need to Have: Focus and ability to avoid distractions Persistence in problem solving Humility to be able to ask for necessary help and support Commitment to a high level of quality work Ownership of assigned tasks Being able to adapt quickly Punctuality and a clean business appearance Desire to help others Ability to learn quickly Time management skills Ability to develop relationships with clients and internal staff Follow process and identify possible improvements Exemplary written and verbal communication skills What we will do for you: Provide a work environment that is truly fun to be in Give you an opportunity to work on the latest cutting-edge tech Give you a path for promotion Teach you about: Servers Networking Firewalls (Fortinet | Fortigate) Hyper-V Microsoft 365 Azure Exchange Active Directory Cybersecurity Requirements: Bachelor's degree preferred; associate degree required Reliable vehicle Pass a drug test and background check Occasionally work evenings and weekends (IT never stops) HR Stuff: Full medical benefits (1st Day) Annual Bonus 18 days of PTO 401K with 4% match Full-time Salary 40-45k In office position at Greenwood office Company's website: ****************************

The Spatial Computing Hub (hereafter referred to as "Hub") attendant will aid Hub leadership in management and maintenance of Hub space and equipment. This role will interface with students, staff, and faculty to support ongoing spatial computing development projects supported by the Hub. The successful candidate will be expected to catalogue and maintain head-mounted displays, computers, peripherals, and other equipment present within the Hub. They will build trust by maintaining confidential materials and should have appropriate communication skills. Job Duties * Facilitate the checkout process for Hub equipment * Maintain a catalogue of equipment and users * Answer questions concerning Hub space usage & provide general information about the Hub * Provide an accommodating atmosphere for users of the Hub space * Effectively solve problems for users of the Hub space * Assist Hub leadership when new issues or goals arise Candidate Requirements * Candidate must be a full-time Purdue West Lafayette student for the 2025-2026 academic year. * Ability to manage processes independently * Effective written and verbal communication * Able to work on-site at the Spatial Computing Hub in Wang Hall during shifts Preferred * Understanding of or experience with digital cataloguing software * Familiarity with VR, AR, or other spatial computing technologies * Familiarity with software development or Apple products * Experience solving problems or answering questions for users of a lab space Education 0 FLSA Status Non-Exempt Apply now Posting Start Date: 9/15/25

Primary Responsibilities: The purpose of the Technical Support Engineer position at Baker Hill Solutions is to provide Tier 2 support to our external clients in a high energy, fast paced, and team-oriented environment. The primary responsibilities of this role are to analyze and resolve client-facing production issues. Additionally, this role can be a full-stack software developer playing a pivotal role in the fixing of simple to complex bugs of the system. As a core member of this team, you work closely with functional counterparts across the organization to resolve client's issues, understand complex business requirements, and build cutting-edge solutions following the robust development process. Or this role can be a highly skilled person understanding Banking and how the Baker Hill solutions solve the client's needs. Ideally, the role will have strong technical skills working with the technology stack that Baker Hill solutions utilize.Overall, an ideal candidate will thrive using their technical and problem-solving skills to work efficiently, accurately, and courteously with team members and clients to offer the best possible solutions in a timely manner. Essential Functions/Job Duties: Provide answers and resolves problems for clients via phone, email, or online for Baker Hill software products; including testing, troubleshooting, and implementing necessary configuration changes and updates. Partners with clients to provide insight, analysis, and solutions to business problems. Actively collaborate with other team members and develops strong working relationships with clients, service/sales team, and other key stakeholders. Manage multiple priorities daily from both external and internal clients in a professional and timely manner. Monitor accuracy and completeness of all assigned tasks. Facilitate the transfer of technical information to potentially non-technical clients. Design and develop high-performance and impactful software to solve complex business problems. Deliver highly functional systems and tools to support our financial SaaS platforms. Identify and improve the efficiency, scalability, operability, and security of systems. Participate in design and code reviews. Communicate complex technical concepts concisely to non-technical counterparts. Adopt, embrace, and promote agile, waterfall, and test-driven software development practices. Reviews project proposals, evaluates alternatives, provides estimates and makes recommendations. Analyzes program performance during execution while using various programming languages and techniques. Identify potential process improvement areas and suggest options and recommends approaches. Skills/Qualifications: 2-3 Software development, specifically web applications Strong C#, .NET, AZURE, SQL, RDMS, ETL, SSIS, MVC, OO Principles, HTML, CSS, and JQuery Strong knowledge of sound development practices - ability to communicate these to non-technical audience Excellent problem solving, analytical skills, and debugging skills Strong time management skills - ability to work on multiple projects in same time frame. Strong willingness to collaborate and work with a team Strong knowledge of Waterfall and Agile Methodologies Demonstrate proficiency with AI tools such as Co-Pilot and/or ChatGPT, leveraging them proactively to streamline workflows and enhance task efficiency Willingness to mentor/train less experienced associates Knowledge of SCM systems and best practices Knowledge of Continues Integration Platform Experience with Business Objects is a plus Experience with HIPA or PCI Security Practices is a plus Strong CS fundamentals, including proficiency in algorithms, data structures, and OOP Solid understanding of RDBMS technologies and SQL Experience with REST based APIs design (XML, JSON, etc.) Ability to work independently as well as in teams, in a fast-paced environment Strong knowledge of multiple department applications, subsystems and functions. Strong oral and written communication skills. Strong problem solving and analytical skills. Critical qualities to success in this position includes: self-starter, leader, takes initiative, independent worker, believes in continuous learning; and has special attention to detail. Strong organizational skills Banking industry knowledge preferred. Education: BS/BA Computer Science, Mathematics, or other related degrees Preferred This position requires regular onsite work at our Carmel, Indiana office. Candidates must be able to commute to and work from this location as part of their role. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign duties and responsibilities to this position at any time as business needs evolve.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

IMMI is seeking a skilled Help Desk Technician to provide front-line technical support to team members worldwide while ensuring the stability, integrity, and efficient operation of our technology systems. In this role, you will work closely with the Senior Help Desk Administrator to monitor, maintain, and troubleshoot networks, hardware, software, and end-user devices. Success requires strong communication, analytical, and problem-solving skills to quickly resolve issues, optimize performance, and maximize the value of IMMI's technology investments all while delivering exceptional customer service IMMI is the trusted, global leader of safety solutions, helping to protect millions of lives every day. For almost sixty years, IMMI has led the way in developing, designing, testing and manufacturing innovative safety restraints and systems. IMMI's safety products are found worldwide on car seats, heavy trucks, school buses, recreational/off road, military, fire/EMS, motor coach, and construction vehicles. Privately owned, headquartered in Westfield, Indiana and operating eight additional global facilities, IMMI is also home to IMMI VIP steering wheels and CAPE , the world's leading state-of-the-art testing facility. RESPONSIBILITIES: Serve as the first point of contact for end users, providing technical support for IT networks, hardware, software, and related equipment. Manage and resolve Help Desk tickets and assigned projects promptly, ensuring compliance with Service Level Agreements (SLAs) while recording, tracking and documenting progress through resolution. Perform regular maintenance on local and remote IT equipment, including PC imaging, deployment, phone system upkeep, and software upgrades. Monitor and test system performance, preparing and delivering performance statistics and reports as needed. . Work with IT infrastructure vendors (e.g., ISPs, support agencies) to troubleshoot and resolve issues effectively. Create and maintain IT system documentation, user guides, and support procedures; assist in developing and implementing standards and processes to support Information Technology projects and initiatives. Contribute to IT projects across IMMI locations as directed by IT leadership and provide occasional after-hours or on-call support for critical issues, outages, or global business needs as part of a rotating schedule QUALIFICATIONS: Required: Associate's or Bachelor's degree in IT, Enterprise Technology, or a related field. 1-3 years of experience in IT support or related roles. Strong problem-solving, analytical, and troubleshooting skills with exceptional attention to detail. . Experience with Microsoft Windows operating systems, Microsoft 365 applications, Active Directory, user account management, Help Desk ticketing systems, and phone-based support for global remote users. Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users. Superior customer service skills, demonstrating professionalism, patience, and responsiveness. Ability to manage multiple tasks, processes, and projects simultaneously while adhering to IT processes, documentation standards, and corporate/legal responsibilities. Demonstrated technical knowledge supported by relevant certifications (or ability to obtain). Preferred Qualifications: Knowledge of networking fundamentals, wireless technology, and computer hardware fundamentals. Familiarity with barcode scanners, label/LaserJet printers, IoT devices, and related troubleshooting. Prior experience working in a manufacturing environment and understanding of production concepts and principles. Industry-recognized certifications such as ITIL Foundation, CompTIA A+, or equivalent credentials. BENEFITS: Team Member Ownership/ESOP Healthcare, vision, dental options Long and short-term Disability insurance Ten (10) paid holidays. Two (2) IMMI Serves volunteer days per year. Onsite Wellness Clinic Generous Paid Time Off 401k Tuition Assistance

Primary function of this job is to take part in the day to day requirements of monitoring the Purdue University data network. Network Operations (NetOps) analyzes problems, performs troubleshooting, interfaces with clients, communicates with site technicians, and tracks problems through to resolution. The team's main responsibility is to utilize network monitoring tools (Elastic, AKiPS, LibreNMS, Grafana) to design effective solutions that will provide critical information regarding the status of Purdue's network. In addition, NetOps interfaces with clients of the Purdue University network to respond to network-related requests via the Team Dynamix ticketing system. When extra time is available, students will have the opportunity to develop scripts and automated solutions to address problems or improve team process accuracy/efficiency. Commonly used languages for automation are Python and Ansible. This is a unique opportunity to progress your career and learn using enterprise network monitoring tools and troubleshooting equipment. Additional Information: Hours are flexible around student schedules, and work study is available. During the Fall/Spring semesters, employed students must work between 12 and 40 hours per week. The possibility for summer work is also an option (and encouraged). During the summer, students will work between 30 and 40 hours per week and have more opportunities for project-related work. Job Responsiblities Specific job responsibilities include: * Assist Network Engineers with troubleshooting and trend analysis to resolve outages and prevent future issues * Update/maintain enterprise network monitoring tools * Ensure Confluence documentation is up-to-date and accurate * Interface with clients to assist with network-related requests and issues. * Manage external domain names for clients through AWS Route 53 * Create scripts to automate networking processes * Other responsibilities as required Requirements: * Must be an enrolled student * Must be willing to learn and able to work as a part of a multi-tier team * Troubleshooting skills * Self-motivated individual that is willing to take initiative * Able to effectively communicate technical problems to clients with varied technical backgrounds Preferences * Pursuing a degree in a technical field * Cisco IOS experience * Prior network troubleshooting experience * Programming experience * Customer Service experience * Work over the 2026 summer Education 0 Experience 0 FLSA Status Non-Exempt Apply now Posting Start Date: 11/14/25