Remote support technician jobs in Lincoln, NE - 232 jobs

Job Title: Facility Operations Support Technician Job Type: Full-Time Compensation/Salary: $105,000 - $115,000 Authorization Status: U.S. Citizenship Clearance Requirements: Active Top Secret (TS) clearance with eligibility for SCI access and Polygraph. About Aleto Aleto specializes in federal property management, space planning, and facility management. Aleto primarily supports federal government agencies to create realty solutions, provide facility and space planning support services, and enhance strategic communications. We are looking to hire motivated people who are excited to grow with us. You'll have the potential to help improve processes and help identify solutions for our government, supporting the organizations that serve American citizens across the country. We offer the opportunity to work directly with clients to have a real impact on the day-to-day operations of federal agencies. We are a growing company that stands firm on our core values: Accountability, Ingenuity, Reliability, Service, and Stewardship. This is what sets us apart from our competitors. Our Mission, Vision, and Purpose: Aleto is committed to helping federal agencies improve their workspace. We aspire to be trusted advisors to senior executives for federal leasing and facilities operations decision-making. Our purpose is to enhance your workspaces with our innovations while maintaining your trust with dependable, responsible, and high-quality service. We work together with our partners, from start to finish, to ensure we identify and deliver the best solutions based on their business needs. We offer paid vacation, sick time, paid federal holidays, parental leave, full medical/dental/vision, and 401(k). We are proud to employ a group of experts from diverse backgrounds. We recognize that recent studies show those from underrepresented groups are less likely to apply to roles if they don't meet 100% of the qualifications. We are committed to building an inclusive culture and encourage you to leap with confidence and apply-you may be exactly who we've been looking for. Aleto is an Equal Opportunity Employer. What we are looking for: Aleto Inc. is seeking to hire a Facility Operations Support Technicians to support our government client in their Operations Pod by managing the intake, validation, prioritization, and monitoring of facility-related work orders. These roles are critical in ensuring defect prevention begins at the point of entry, maintaining high customer satisfaction, and providing accurate operational data to support program reporting and decision-making. Technicians coordinate directly with customers to resolve complaints, manage backlog and scheduling, and ensure timely escalation when required. Technicians will serve as a Systems and Communications Liaison, acting as the primary interface for equipment-related tickets to improve coordination, reduce escalations, and enhance operational efficiency. Interview Process If you are selected for an interview, you'll be contacted for an interview through Microsoft Teams or by telephone. The process averages 3 weeks from initial contact to interview. After all candidates are interviewed, Aleto will notify you of your application status. If an offer is extended, the start date is determined by availability and the amount of time it takes for the government's background clearance process (depending on the client). Facility Operations Support Technicians -Essential Job Duties Duties include the following. Other duties may be assigned: Operations & Work Order Management Perform intake, validation, prioritization, and tracking facility operations and maintenance (O&M) work orders. Ensure accuracy and completeness of work order data at entry to support defect prevention and downstream reporting. Manage backlog, scheduling, and workflow to ensure timely resolution of requests. Monitor work order progress and follow up with stakeholders to meet service-level expectations. Customer Coordination & Issue Resolution Serve as a primary point of contact for customers regarding facility-related requests and complaints. Coordinate with internal teams, vendors, and stakeholders to resolve issues efficiently. Handle complaint resolution and escalate issues appropriately to minimize operational impact. Maintain a high level of customer satisfaction through clear communication and responsiveness. Systems & Communications Liaison Act as the liaison for systems and communications-related equipment tickets. Coordinate between technical teams and operations staff to streamline ticket handling. Identify recurring issues and recommend process improvements to reduce escalations. Ensure consistent communication and documentation for systems-related work orders. Reporting & Program Support Ensure validated operational data is accurately entered into systems to support program reviews. Contribute data and status updates used in CDRL A001 and A004 reporting. Support expenditure tracking and operational metrics through accurate documentation. SECONDARY JOB DUTIES Accomplish all tasks appropriately assigned or requested. May assist in training newly hired departmental staff. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Qualifications: Minimum 5 years of experience in facility operations and Civil Engineering Operations & Maintenance (CE O&M). Experience operating in a TS/SCI environment; active TS/SCI clearance required. Experience managing work orders, backlog, scheduling, and customer coordination. Strong communication, organizational, and problem-solving skills. Preferred Qualifications Experience supporting government or DoD facilities operations. Familiarity with CDRL-driven reporting and program management environments. Experience serving as a systems, equipment, or communications coordination lead. Technological Skills: Proficiency with IBM TRIRIGA for facility and asset management. Strong working knowledge of Microsoft Office Suite, including SharePoint. Key Competencies Attention to detail and data accuracy Customer service and stakeholder management Prioritization and escalation management Process improvement and operational efficiency Ability to work in high-security, mission-critical environments Other: Highest level of integrity in managing confidential information Aleto Job Duties Compliance with all Aleto processes, standards, and guidelines, including utilizing the employee and intranet platforms, clocking in and/or entering time daily, submitting expense reports, providing monthly progress reports, etc. Participate in recurring performance development meetings with your Aleto Team Lead to discuss current job tasks, promote open dialog/feedback, recognize and celebrate wins, and review positive and purposeful approaches for meeting work-related and professional development goals. Attend team meetings, tri-annual company All-Hands Meetings, and other company-sponsored team-building events to foster and support Aleto's core values, vision, and culture. What We Offer: Benefits and Perks At Aleto, we recognize that our employees are our most valuable assets. We are proud to offer the following employee programs and benefits to enhance our employees' well-being and total rewards package while practicing our core value of Stewardship. Below is a list of comprehensive benefits offered to employees who work 30 hours or more each week: Medical, Vision, and Dental Insurance: Single, single-plus-one-dependent, or family medical, vision, and dental insurance plans. Pre-Tax Savings Accounts The option to enroll in an HSA or FSA, depending on elected medical insurance coverage. Dependent Care FSAs are also available. Disability Insurance: Company-paid short-term and long-term disability insurance. Life Insurance: Company-paid life insurance coverage. Paid Time Off: Paid time off includes eleven federal holidays. Full-time employees accrue PTO at the rate of 5 hours per pay period for a total of three weeks per year. In addition, employees are provided with a separate bank of 40 hours of paid sick leave per year. Retirement Plan: Aleto offers full-time employees a 401(k) qualified retirement plan. Environment and Physical Conditions While performing the duties of this job, the employee is required to have ambulatory skills sufficient to visit other locations; and the ability to remain in a stationary position at least 50% of the time, move inside and around an office, position themself to access items located in high or low areas, and transport items weighing up to 20 pounds across the office. Requires the constant operation of a computer and other office productivity machinery and the ability to observe details at a close range, typically within a few feet of the observer. The employee interacts frequently with other workers, vendors, and clients and will communicate information and ideas, so others will understand, and must be able to exchange accurate information in these situations. The position consistently requires work to be completed in an office environment with artificial light and air. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. If you have questions or need additional assistance, please contact us at [email protected]