Remote support technician jobs in Sioux Falls, SD

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Description & Requirements Maximus is searching for an Analyst - Prog Support. This is a fully remote role. is contingent upon contract award* Must have the ability to pass a federal background check. requirement provided below. Remote Position Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source Essential Duties and Responsibilities: - Perform various analytical functions in support of the project while ensuring that corporate project management standards and procedures are followed. - Coordinate activities between the client, business, and technical stakeholders. - Adhere to relevant government requirements and develop the necessary reports to meet service level agreements (SLAs). - Maintain various reports for client review and compliance. - Facilitate meetings and calendars as necessary. - Prepare and distribute meeting minutes. - Monitor and report on the status of activities on the project including; reviewing the monthly cost, schedule, and performance. - Act as a liaison between teams. Minimum Requirements - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 55,000.00 Maximum Salary $ 70,000.00

Job Description Dynamic Business Solutions is a Sioux Falls based IT consulting firm providing managed IT support services and custom application development to clients across a number of industries. About Us: At DBS, we specialize in providing comprehensive IT solutions, cybersecurity protection and remediation and proactive managed services that help businesses optimize their technology infrastructure and achieve their operational goals. Our team is dedicated to delivering exceptional service, innovative solutions, and developing long-term partnerships with our clients. Job Summary: We are seeking a customer-focused IT Help Desk Support individual. This position will be responsible for providing technical assistance to our customers including user management, system administration duties and Microsoft cloud services and accounts. This role requires excellent problem-solving skills and the ability to provide both remote and on-site assistance as necessary. Key Responsibilities: Technical Support: Provide first-line technical support to end-users for hardware, software, and network issues, ensuring timely resolution. Incident Management: Log, track, and manage incidents and service requests submitted by the users. Troubleshooting: Diagnose and resolve technical issues related to computers, printers, peripheral devices, and software applications. User Assistance: Assist users with account setup, password resets, and access to applications and systems. System Maintenance: Perform routine maintenance tasks, such as software updates, system backups, and hardware upgrades. Documentation: Create and maintain documentation for IT procedures, solutions, and user guides. Escalation: Escalate complex issues to higher-level support or specialized teams when necessary. Collaboration: Work closely with other IT team members and departments to resolve technical issues and improve IT services. Qualifications: Education: Associate degree in Information Technology, Computer Science, or a related field preferred. Relevant certifications (e.g., CompTIA A+, ITIL) are a plus. Experience: 1-2 years of experience in IT help desk support. Technical Knowledge: Strong understanding of Windows operating systems, Microsoft Office Suite, and basic networking concepts. Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. Customer Service: Strong customer service orientation with a focus on delivering high-quality support and user satisfaction. Problem-Solving: Proactive approach to diagnosing and resolving technical issues efficiently and effectively. Organizational Skills: Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously. Team Player: Ability to work effectively both independently and as part of a team. Adaptability: Flexibility to adapt to changing priorities and work in a fast-paced environment. Benefits: Competitive salary Health, dental, and vision insurance Retirement plan with company match Paid time off and holidays Professional development opportunities Supportive and collaborative work environment #hc207528

Job Title: Technical Support Specialist. Job Location: U.S. Geological Survey (USGS) Earth Resources Observation and Science (EROS) Center 47914 252nd St Sioux Falls, SD 57198 Job type: Full Time. Requirements: Minimum 1-3 years of proven experience in a technical support Background Investigation Clearance: Ability to successfully pass a background investigation. Mandatory Security Training Completion: Successfully completed the necessary training Statement of Responsibility (SOR) Acknowledgment: Willingness and ability to sign a Statement of Responsibility confirming adherence to applicable Rules of Behavior and other Information Security policies. Clearance for Unsupervised System Access: Must qualify for and maintain clearance for unsupervised access to USGS systems. This includes, but is not limited to, basic network, internet, or email access, as well as access for IT Support services, custom application development/maintenance, and IT system management/oversight (both on-site and off-site). Duties: Provide Tier 1 & 2 Help Desk Support: Serve as the primary point of contact for federal employees and contractors, resolving a wide range of technical issues related to desktop equipment, software (Windows, Mac, Linux), and peripherals. Troubleshoot & Resolve IT Problems: Diagnose and fix hardware, software, network, and system performance issues, escalating complex problems to appropriate specialists when necessary. Install & Configure Systems: Perform setup, installation, and configuration of new computers, servers, workstations, and software applications. Manage User Accounts & Access: Assist with user account setup, administration, and access control for various IT systems. Maintain IT Infrastructure: Provide support for the maintenance of operating systems, common-use software, and peripheral devices. Conduct Data Backups: Perform and maintain required file backups to ensure data integrity and prevent loss. Monitor System Performance: Assist in monitoring the health and performance of computer systems and networks, addressing minor issues proactively. Document Procedures: Maintain clear and accurate documentation of IT procedures, troubleshooting steps, and operational logs. Support Training Activities: Coordinate or assist in providing technical instruction and support for both EROS-developed and vendor-supplied software systems. Ensure IT Security Compliance: Implement and adhere to all identified DOI/USGS system management and security settings on microcomputer equipment and systems.

Dynamic Business Solutions is a Sioux Falls based IT consulting firm providing managed IT support services and custom application development to clients across a number of industries. About Us: At DBS, we specialize in providing comprehensive IT solutions, cybersecurity protection and remediation and proactive managed services that help businesses optimize their technology infrastructure and achieve their operational goals. Our team is dedicated to delivering exceptional service, innovative solutions, and developing long-term partnerships with our clients. Job Summary: We are seeking a customer-focused IT Help Desk Support individual. This position will be responsible for providing technical assistance to our customers including user management, system administration duties and Microsoft cloud services and accounts. This role requires excellent problem-solving skills and the ability to provide both remote and on-site assistance as necessary. Key Responsibilities: Technical Support: Provide first-line technical support to end-users for hardware, software, and network issues, ensuring timely resolution. Incident Management: Log, track, and manage incidents and service requests submitted by the users. Troubleshooting: Diagnose and resolve technical issues related to computers, printers, peripheral devices, and software applications. User Assistance: Assist users with account setup, password resets, and access to applications and systems. System Maintenance: Perform routine maintenance tasks, such as software updates, system backups, and hardware upgrades. Documentation: Create and maintain documentation for IT procedures, solutions, and user guides. Escalation: Escalate complex issues to higher-level support or specialized teams when necessary. Collaboration: Work closely with other IT team members and departments to resolve technical issues and improve IT services. Qualifications: Education: Associate degree in Information Technology, Computer Science, or a related field preferred. Relevant certifications (e.g., CompTIA A+, ITIL) are a plus. Experience: 1-2 years of experience in IT help desk support. Technical Knowledge: Strong understanding of Windows operating systems, Microsoft Office Suite, and basic networking concepts. Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. Customer Service: Strong customer service orientation with a focus on delivering high-quality support and user satisfaction. Problem-Solving: Proactive approach to diagnosing and resolving technical issues efficiently and effectively. Organizational Skills: Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously. Team Player: Ability to work effectively both independently and as part of a team. Adaptability: Flexibility to adapt to changing priorities and work in a fast-paced environment. Benefits: Competitive salary Health, dental, and vision insurance Retirement plan with company match Paid time off and holidays Professional development opportunities Supportive and collaborative work environment

Full-Time position located in our Sioux Falls office. Education: Two-year technical drafting degree required Experience: Four plus years as a Building Information Modeling (BIM) Technician and/or AutoCAD working in a professional environment with client/customer interaction Licensure/Certification: Valid State Driver's License Direction Received: Team Lead - Supervision and project scheduling Upper levels - Mentoring Project Engineer - Project information Managerial Responsibilities: Mentoring CAD Levels I and II Essential Responsibilities: In accordance with established criteria and with Heyer Engineering best practices. Build structural models and prepare structural plans and details from the model. Transform plans and details into electronic drawing file using REVIT and/or AutoCAD and related software, with guidance from the project manager and higher-level technicians Coordinate with Architectural/Process to be responsible for dimension control; and be responsible for the layout of building systems, plans and models to ensure the structural model conforms with the design. Responsible for dimension control and layout of building systems Ability to work independently or with a team with very little supervision Skills/Technical Expertise: Support engineers by developing details from standards and section cuts. Moderate/Practical knowledge of and has developed ability to (advanced trainee): - define problems, collect data, establish facts, and draw valid conclusions - interpret an extensive variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables - work with mathematical concepts of geometry, trigonometry, probability, and statistical analysis - apply concepts such as fractions, percentages, ratios, proportions, and angular relationships to practical solutions - prepare various drawings computer models of such units as construction projects or parts and assemblies, including various views and intricate details - Moderate/Practical knowledge of and has developed to assist with (advanced trainee): - display graphics - regular filing of large format drawings, both physical and electronic - completion of drawings including structural plans and details - accurately create and modify AutoCAD/REVIT drawings - more complex revisions are produced from sketches, computer models or specifications that clearly depict desired outcome - Moderate/Practical in REVIT, Microsoft Word, Outlook, Excel software, Windows Operating System, and several printing output devices - Recognizes that changes are inevitable and positively implements changes ? - Sufficient English skills to compose correspondence, proofread documents, communicate tactfully and effectively with administrators, office staff, clients and vendors ? - Respectable written and verbal communication skills - Interacts with other staff, general public, officials, and contractors ? - Fieldwork may be included - Other duties as assigned Professional/Community Activities: Member of professional practice organization Involved in outreach activities with community service organizations Office Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job ? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Field and Construction Site Environments: When conducting inspections and investigations, may have exposure to noise, dust, grease, smoke, fumes, gases, heat, cold, and inclement weather conditions Physical: May occasionally lift and/or move up to 25 pounds. Ability to talk and hear is required. Good mobility and dexterity: regularly required to stand or sit for long periods of time, walking, bending, and climbing to inspect work areas and use hands to finger, handle, or feel ? May be asked to do large format filing. Specific vision abilities required by this position include close vision, color vision, depth perception, ability to adjust focus and inspect visually designs/drafts and sites Travel to client/vendor locations Physically able to conduct field/site inspections Benefits: Competitive Wages Paid Time Off and Holidays (if eligible) 401(k) with Matching Funds (if eligible) Gain Sharing Bonuses (if eligible) Medical/ Dental/ Vision/ Life/ Disability Insurances (if eligible) Continuing Education/Training Paid (if eligible) Heyer Engineering, Inc. is an EOE company. Proof of eligibility to work in the United States is required, as well as an acceptable driving record. Some Travel and Adjustment of personal schedules to meet project/company needs may be required.

Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR lmt L6uUUAc

Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Facility: Sanford Business Center Building Location: Sioux Falls, SD Address: 2200 E Benson Rd, Sioux Falls, SD 57104, USA Shift: 8 Hours - Day Shifts Job Schedule: Full time Weekly Hours: 40.00 Salary Range: $16.50 - $26.50 Pay Info: Pay starts at $16.50 and increases according to years of applicable experience. Job Summary Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when they need it to ensure our healthcare operations runs smoothly. The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance. They will perform password resets and login assistance for all Sanford employees as well as utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in on-going training and development (including certification) to prepare them for next-level support and promotional advancement. Qualifications High school diploma or equivalent preferred. Associates' degree in technology related field strongly preferred. Benefits Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit *********************************** . Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call ************** or send an email to ************************ . Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment. Req Number: R-0241335 Job Function: Information Technology Featured: No

Part Time - Patient Support Technician Falls Community Health - Health Clinic $18.12 hourly The City of Sioux Falls Health Department is accepting applications for a part-time Patient Support Technician for Falls Community Health. This position is a maximum of 28 hours per week, M-F, based on the clinic needs. The City of Sioux Falls Health Department is seeking part-time Patient Support Technicians to provide customer service to patients. Duties include the ability to schedule, confirm, and register patients for clinic appointments, both in person and over the phone. Verify financial eligibility, third party coverage, collect payments, and answer questions regarding billing. Work closely with clinical teams as directed. Scan and maintain patient medical records, and arrange patient transportation and coordinate access to care and disease prevention. Qualifications and Skills: Well qualified candidates will have experience with customer service duties at the front desk in a health clinic environment and familiarity with an EMR system. Our Culture Our core values of safety, teamwork, innovation, character and respect build community from the inside out. Employees' top culture drivers include a strong sense of accomplishment, growth through learning and training, and supportive colleagues. Team members achieve job satisfaction every day with the knowledge that their service positively impacts the high quality of life this community enjoys. Apply today to become part of ONE Team and help us take care of today for a better tomorrow! This job listing is open until filled. EOE

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $11.2 - $16.2 per hour Salary Range: 11.2 - 16.2 We are an equal opportunity employer and participate in E-Verify in states where required.

The City of Sioux Falls Health Department is accepting applications for a part-time Patient Support Technician for Falls Community Health. This position is a maximum of 28 hours per week, M-F, based on the clinic needs. The City of Sioux Falls Health Department is seeking part-time Patient Support Technicians to provide customer service to patients. Duties include the ability to schedule, confirm, and register patients for clinic appointments, both in person and over the phone. Verify financial eligibility, third party coverage, collect payments, and answer questions regarding billing. Work closely with clinical teams as directed. Scan and maintain patient medical records, and arrange patient transportation and coordinate access to care and disease prevention. Qualifications and Skills: Well qualified candidates will have experience with customer service duties at the front desk in a health clinic environment and familiarity with an EMR system. Our Culture Our core values of safety, teamwork, innovation, character and respect build community from the inside out. Employees' top culture drivers include a strong sense of accomplishment, growth through learning and training, and supportive colleagues. Team members achieve job satisfaction every day with the knowledge that their service positively impacts the high quality of life this community enjoys. Apply today to become part of ONE Team and help us take care of today for a better tomorrow! This job listing is open until filled. EOE

Join our team at URUS as an IT Support Analyst and play a key role in keeping our global workforce connected and supported! If you're a problem-solver with a passion for technology, strong customer service skills, and experience with Microsoft platforms, this is your chance to make an impact. Apply today to grow your IT career in a collaborative and innovative environment. The IT Support Analyst is responsible for supporting internal staff and systems located in our various offices and remote locations. This position will be based out of our Sioux Center, IA, office and will be required to be in the office at least twice per week. This position will require occasional travel to locations throughout North America - a valid driver's license, a passport and a reliable vehicle are required. Responsibilities * Provide remote and on-site technical support for staff, including O365, Windows 11, hardware, and peripherals. * Manage user accounts, including onboarding, offboarding, and account changes. * Respond to staff support requests, determine the extent of support needed, and investigate and resolve issues. * Participate in hardware lifecycle management and assist with administrative tasks related to system and infrastructure maintenance. * Troubleshoot helpdesk-reported issues and implement solutions. * Perform other duties as assigned by the supervisor. Skills and Qualifications * Completion of an IT-related technical program from a recognized college or university. * Microsoft Certified Information Technology Professional (MCITP) in Windows Desktop products (or equivalent). * 2-5 years of proven experience in information technology. * Customer service-oriented with good interpersonal and communication skills. * Strong technical and logical problem-solving skills. * Knowledge of desktop equipment, hardware, software products, and related applications (preference for experience with Microsoft InTune and AutoPilot). * Experience with anti-virus and malware removal tools. * Experience with Microsoft Active Directory and Azure-based networks. * Proficiency in Windows 11, Microsoft Windows Server 2019/2022, including patching and maintenance. * Experience with desktop software configuration and Office 365 rollouts. * Proficiency in Office 365 applications, including OneDrive, SharePoint, and Teams. * Ability to write and edit business and technical documents. * Ability to resolve and escalate problems quickly and efficiently. * Proven success in handling conflicting demands and priorities. * Proactive approach to resolving technical problems. * Highly motivated and works well independently and in a team environment. * ITIL, CompTIA A+/ITF+/Network +, Azure Fundamentals preferred. Exposure to any of the following technologies would be considered an asset: * Trend Micro Anti-Malware software * Microsoft SharePoint * Microsoft Multi Factor Authentication * Familiarity with Microsoft Azure * Familiarity with TCP/IP based networks * Familiarity with Microsoft Teams As a holding company with cooperative and private ownership, URUS is a family of businesses at the heart of the dairy and beef industry - Alta Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL, Trans Ova Genetics and VAS. Each organization has its unique identity, products, and services. These companies work globally to provide cutting-edge dairy and beef genetics, customized reproductive services to maximize conceptions, dairy management information to take producers to the frontline of progressive dairy farming, and an array of products and services to help bovines reach their full genetic potential. URUS has 9 brands in 17 retail countries and employs nearly 2,800 people globally.

Join our team at URUS as an IT Support Analyst and play a key role in keeping our global workforce connected and supported! If you're a problem-solver with a passion for technology, strong customer service skills, and experience with Microsoft platforms, this is your chance to make an impact. Apply today to grow your IT career in a collaborative and innovative environment. The IT Support Analyst is responsible for supporting internal staff and systems located in our various offices and remote locations. This position will be based out of our Sioux Center, IA, office and will be required to be in the office at least twice per week. This position will require occasional travel to locations throughout North America - a valid driver's license, a passport and a reliable vehicle are required. Responsibilities Provide remote and on-site technical support for staff, including O365, Windows 11, hardware, and peripherals. Manage user accounts, including onboarding, offboarding, and account changes. Respond to staff support requests, determine the extent of support needed, and investigate and resolve issues. Participate in hardware lifecycle management and assist with administrative tasks related to system and infrastructure maintenance. Troubleshoot helpdesk-reported issues and implement solutions. Perform other duties as assigned by the supervisor. Skills and Qualifications Completion of an IT-related technical program from a recognized college or university. Microsoft Certified Information Technology Professional (MCITP) in Windows Desktop products (or equivalent). 2-5 years of proven experience in information technology. Customer service-oriented with good interpersonal and communication skills. Strong technical and logical problem-solving skills. Knowledge of desktop equipment, hardware, software products, and related applications (preference for experience with Microsoft InTune and AutoPilot). Experience with anti-virus and malware removal tools. Experience with Microsoft Active Directory and Azure-based networks. Proficiency in Windows 11, Microsoft Windows Server 2019/2022, including patching and maintenance. Experience with desktop software configuration and Office 365 rollouts. Proficiency in Office 365 applications, including OneDrive, SharePoint, and Teams. Ability to write and edit business and technical documents. Ability to resolve and escalate problems quickly and efficiently. Proven success in handling conflicting demands and priorities. Proactive approach to resolving technical problems. Highly motivated and works well independently and in a team environment. ITIL, CompTIA A+/ITF+/Network +, Azure Fundamentals preferred. Exposure to any of the following technologies would be considered an asset: Trend Micro Anti-Malware software Microsoft SharePoint Microsoft Multi Factor Authentication Familiarity with Microsoft Azure Familiarity with TCP/IP based networks Familiarity with Microsoft Teams

Job Title: IT Support Technician II Department: Information Technology Job Type:Full Time, On Site Travel: Local Travel Between Sites The IT Support Technician II (ITST) is responsible for installing, maintaining, and troubleshooting computer hardware, software, and network systems while providing excellent customer service to end-users under minimal supervision. This role is crucial in ensuring the company's technology infrastructure runs smoothly, supporting overall business operations and productivity. Essential Job Functions Performs overall information systems planning, implementation, and administration in a variety of IT functional areas Install, maintain, and repair computer-related equipment, including laptops, desktops, phones, tablets, printers, and network devices Collaborates with end users to diagnose and resolve technical issues across different systems and technologies, including hardware, software, and networks Manage and maintain technology inventory Analyzes business needs and contributes to the selection of IT hardware and software to support internal business processes Implement and monitor security measures Set up, manage, and audit user accounts and permissions Perform regular system updates and maintenance Assist in technology disposal and data security Collaborate with the IT team on projects and improvements Other duties as assigned Required Qualifications Associate's degree in Information Technology, Computer Science, or related field (equivalent experience) 3+ years of relevant experience in IT technical support Proficiency in computer hardware, software, and networking systems Excellent problem-solving and analytical skills Excellent communication and customer service abilities Knowledge of IT security best practices Preferred Qualifications Bachelors Degree in Information Technology, Computer Science, or related field Experience in agricultural or egg industry-specific software Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) Familiarity with mobile device management and VoIP systems Work Environment This position is primarily office-based but involves occasional work in non-office environments such as production areas. The role may require physical adaptability, including crawling in confined spaces or working at heights. There is potential exposure to noise, necessitating the use of protective equipment like hairnets and safety glasses. While the job involves extended periods of sitting and computer use, it also includes occasional lifting of equipment and supplies. The position may demand flexibility with work hours, potentially involving irregular schedules or on-call duties for emergency support. Additionally, occasional travel to other locations may be required. About Us: Versova is one of the largest egg producers in the United States, bringing together family-owned farms in Iowa, Ohio, Washington, Oregon, Idaho, Utah, and Colorado. With over six decades of industry experience, our team of more than 2,000 employees is dedicated to exceptional flock care, environmental stewardship, and producing safe, high-quality eggs. More than just a workplace, Versova is a team built on shared values, working together to enrich our communities and uphold the highest ethical standards. As a family of companies and a company of families, we are guided by a strong set of Core Values: Recognition, Initiative, Safety & Security, Service, Community, Respect, Integrity, Ownership, and Excellence. These values drive our commitment to responsible employment, sustainability, and industry innovation. When you join Versova, you become part of something bigger - working together to lead the future of egg production with integrity and excellence. Benefits: Regular performance reviews Health insurance Dental insurance Vision insurance HSA with company match Paid time Off Paid Holidays 401K with company match Tuition Reimbursement Employee Assistance Program Posting Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Disclosure This job description is not exhaustive, as employees may perform additional related duties as needed. Employment is based on an 'at-will' basis. Employment is contingent upon the successful completion of a background check, as applicable to the role and in compliance with local, state, and federal laws.

Full-time Description We are excited to announce an opening for a dedicated Information Technology Specialist I to join our dynamic technology team. If you are passionate about technology and eager to develop your IT skills in a supportive environment, we look forward to your application! This position can be located in either Sioux Falls or Sioux City. Job Purpose The IT Specialist I is a member of our IT Service Desk working in our Sioux Falls office and will be responsible for providing remote and on-site support of client's computers, servers, and network infrastructure. The IT Specialist will work to support and assist our clients' users and various IT systems and devices. As a member of our Service Desk team, they will provide a high-level of customer service in their daily interactions with customers through verbal, written, and in-person communication. They will respond to any and all inbound client service requests in a timely and professional manner. Compensation, Benefits & Perks Base Pay: $40,000 - $50,000/ year Consistent Monday-Friday, 8a-5p schedule with occasional on-call Medical, Dental, & Vision Insurance Options 401K with Company Match 9 Paid Holidays plus 2 weeks of PTO upon hire Opportunities for Continued Education Support of a Well Established & Trusted Company Job Tasks Log and process service requests from customers via telephone and online ticketing system. Diagnose, troubleshoot, and resolve basic issues with client computers, servers, devices, peripherals, and networking equipment - both remotely (from the Sioux Falls office) and on-site at client's facilities. Install and configure hardware components and software applications. Perform routine hardware and software maintenance on client computers, servers, and network infrastructure. Ensure that customer needs are being met through timely follow-through and provide a high-quality of customer experience through a professional demeanor. Ensure accurate and timely reporting and documentation of services and time spent servicing customers. Collaborate with other team members to help identify, develop, and document processes, procedures, and work instructions. Desired Traits 1 year+ of end-user support experience in a technology related field, providing support of client's hardware, software, workstations, servers, and network infrastructure. Knowledge and experience supporting Microsoft Windows operating systems, Microsoft Office Suite & Microsoft 365, computer hardware components. Familiarity with networking protocols and technologies such as switches, routers, firewalls, and wireless access points. Experience working with ticket management and remote monitoring and management tools. Strong collaboration skills and the ability to work closely with team members on projects, problem-solving, and day-to-day operations. Self-motivated and able to operate independently, while balancing multiple projects, priorities, and meeting client deadlines. Strong written and verbal communication skills, and the ability to interact, instruct, and support end-users with varying levels of technical experience. Training Orientation will be provided by upon hire. On-going professional training (in-house, webinars and applicable off-site 3rd party training / technology conferences) will be provided by Catalyst IT. Catalyst IT does request you to provide self-directed training through reading, research, webinars and any other applicable media. Requirements Pre-Employment Background Check Active Drivers License with auto insurance coverage or the ability to obtain insurance coverage Areas of knowledge should include computer technical support, Microsoft workstation environments including Windows 7, 8, 10 and Office applications, Microsoft server environments (Active Directory, Terminal Services), Cloud experience - Office 365, Email - Office 365, Google, Email server environments, Networking (including routers, firewalls, VPNs, wireless), Anti-virus, Anti-SPAM and Anti-Spyware, Backup Solutions, Virtual Machine environments (VMWare) Salary Description $40,000 - $50,000/ YR

Job Description As an IT Intern, you will support the Help Desk Team by assisting with various tasks related to hardware assembly, delivery, and support, as well as aiding in workstation setup and providing assistance during new hire orientations and training sessions. In addition, our FIRST Values apply to all teammates without exception. FIRST Values Family - We support, trust, and respect each other, our customers, and our shareholders. Independence & Innovation - We embrace change as it is vital to our success. Relationships - We build relationships that are based on strong character, mutual loyalty, trust, and respect. Stewardship - We take care of ourselves so we can take care of others. Teamwork - We help each other grow and succeed. Who we are: The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 140 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations. The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us - it is the cornerstone of our success. Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values. Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships. Although banking has evolved over the years, our mission and values have not and will not change. What will you do: Accountabilities Build Computers Assemble computers according to the build procedure and guidance provided by the Help Desk Team. Deliver computers as directed, ensuring a smooth transition and assisting with setup as necessary. Follow company procedures for disposing of outdated equipment. Store all hardware in safe and secure locations according to company procedures. Printer Troubleshooting Provide first-response troubleshooting steps for printer issues under the direction of the Help Desk Team. Confirm or identify the cause of printer issues and implement basic troubleshooting steps as instructed. Deliver toner cartridges and other printer supplies as needed. Relocating Workstations Assist in moving teammates to new workstations under the guidance of the Help Desk Team. Set up teammate workstations in a clean and organized manner. Provide basic troubleshooting to resolve any setup issues that may arise. Training and New Hire Orientation Attend new hire orientation presentations and assist new teammates in setting up computers and/or phones. Assist the Help Desk Team with training sessions, educating teammates on recent changes and ensuring their understanding and adherence to updated procedures. Professional Development Actively engage in professional development opportunities to enhance your skills and contribute to your overall growth. Collaborate with your supervisor to set clear learning objectives for the internship, aligning them with your career goals. Regularly review and discuss progress to ensure your experience is tailored to your development needs. Qualifications: Current enrollment in an associate's or bachelor's degree program in computer science or a related field is preferred. Skills and Abilities: Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Ability to work independently with supervision. Goal-oriented and self-motivated. Ability to maintain positive rapport with a wide range of individuals. Ability to accept direction and adapt to changing priorities to meet the needs of the organization. What's in it for you? With a paid internship at The First National Bank in Sioux Falls, you'll gain valuable insights from one of the community's oldest financial institutions. The internship program at First National Bank is designed to offer students hands-on experience across various areas in the banking industry. Interns work on real projects, serve our customers, and help solve problems. Our goal is to provide interns with experiences that contribute to their professional growth. Enhance your resume, build meaningful connections in the industry, and enjoy a rewarding learning experience with the longest-operating community bank in the area.

Job Function: The IT Technician Intern assists in developing new software, maintaining existing systems or providing technical support to employees and customers. Essential Job Functions: The IT Technician Intern will provide support for a variety of technology solutions. Provide exceptional customer service while responding to phone, email, and online requests for technical support. Clearly identify, document, and find solutions for technical PC issues, product problems, and software infrastructure Troubleshoot and resolve PC incidents. Support computer software integration by diagnosing and troubleshooting common problems. Support current project and daily tasks related to support offerings, software and hardware upgrades, and new user set up. Track and monitor all support cases to ensure timely resolution and follow-up. Provide hardware and software technical support through remote communication. Ability to convey technical information to non-technical users in a clear and understandable manner. Perform additional duties as required. Competencies: Familiarity with PC hardware and Microsoft software Ability to show initiative to identify and solve interesting technical problems and share the results with the wider organization. Excellent analysis and debugging skill. Experience in IT or a technology-related environment, which can include internship, part time, or academic/work-study experience. Works independently with the ability to multi-task while having excellent attention to detail. A creative thinker with excellent interpersonal, communication, analytic, and problem-solving skills Must have an eager drive to learn, adapt, be accountable, and grow into the role. Qualifications: Working towards a college degree in Computer Science or Information Management. Work Requirements: This position is based in a fast-paced office setting. Equipment utilized will be computer, phone, fax, copy machine and other standard office equipment. Typical office hours are Monday to Friday 8 to 5. While performing job functions the employee will be required to talk and hear most of the time. The employee will spend frequent intervals moving and sitting, while also needing to reach, bend, twist, crawl, crouch, stoop or kneel. The employee will need to be able to lift up to 25 pounds occasionally and 15 pounds frequently. The physicality of this job is low. *FCS job descriptions are a representation of a job requirements knowledge, skills, and abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Objective The Regional Support Specialist provides operational and technical support across multiple swine production sites within a designated region. This role ensures consistency in production practices, employee training, compliance, and operational efficiency. The specialist works closely with site managers, production teams, and corporate leadership to drive performance and troubleshoot issues related to herd health, biosecurity, and farm management. Role and Responsibilities · Provide hands-on support to farm teams across multiple sites to improve production efficiency and labor needs · Assist in implementing company policies, protocols, and best management practices. · Follow daily tasks sheets in the department to achieve production targets · Monitor and analyze farm performance metrics, identifying areas for improvement. · Complete production paperwork accurately and timely to ensure proper record keeping · Support site managers and leaders in achieving production goals related to breeding, farrowing, nursery, or finishing. · Communicate effectively with area employees and farm management · Adhere to Safety, Biosecurity, Animal Welfare policies to ensure a proactive and productive work area. · Maintain maintenance and facility upkeep per the company's expectations. Qualifications and Education Requirements · Associate's or Bachelor's degree in Animal Science, Agriculture, Business, or related field preferred. · 2+ years of experience in swine production, farm operations, or technical support roles. · Strong knowledge of swine husbandry, health, and production practices. · Ability to train, coach, and support farm teams effectively. · Strong problem-solving and analytical skills. · Excellent organizational and communication skills. · Ability to travel between regional farm locations as needed. Work Environment · Frequent travel to different farm locations within the assigned region. · Farm-based setting with exposure to livestock, odors, dust, and varying temperatures in rural areas · Hands-on animal handling and physical labor may be required. · Noise levels that require hearing protection in some areas Physical Requirements: · Standing, walking, and ability to be on feet 8 to 10 hours per day · Frequent bending, reaching, squatting and kneeling · Frequent use of one or both hands/arms to grasp or pull · Frequent lifting of objects weighing 3-20 pounds · Occasional bending while pulling and/or lifting objects weighing up to 50 pounds, or requiring up to 50 pounds of force to move · Occasional bending while pulling and/or lifting objects weighing up to 100 pounds or requiring up to 100 pounds of force to move with the assistance of another person as needed · Ability to communicate effectively both verbally and in writing · Must be able to print and/or write legibly Additional Requirements · Must have valid driver's license · Must have reliable transportation to travel to multiple farm locations as needed · Other duties as assigned Compensation, Pay & Benefits · Compensation rate of $ 45,000-$55,000 depending on experience · Benefits Package includes Paid Single Health Insurance, Family Health Coverage available · Dental/Vision/Life/Disability Insurance · Retirement Plan · Holiday pay & Paid Time Off