Residential sales representative vs sales support representative

Differences between residential sales representative and sales support representative duties and responsibilities

Residential sales representative example responsibilities.

• Manage a sales team of 8 DSR's, performing as a supervisor and leading role.
• Follow leads, complete bids, close sales and act as job foreman on all residential and commercial HVAC replacements.
• Conduct follow-up of leads through means of telemarketing and person-to-person contact to identify customer needs.
• Sell newspaper subscriptions to designate potential customers in order to achieve circulation sales department goals.
• Generate sales appointments and insides sales opportunities through outbound telemarketing campaigns, including manual internet leads.
• Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
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Sales support representative example responsibilities.

• Manage internal CRM and inventory software to track and input sales orders, account history, and stock allocation.
• Facilitate the transition from AS400 to JDE operating system.
• Utilize all programs, systems, and procedures of windows operating systems.
• Help customers troubleshoot technical issues with their computers, process customer transactions and handle escalate issues.
• Assist in setting up and checking EDI data from customers, brokers, carriers, and truckers.
• Work collaboratively with sales representatives and regional vice presidents to produce cost proposals, problem solve and troubleshoot issues.
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