Sales representative supervisor vs customer service representative manager

The differences between sales representative supervisors and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a sales representative supervisor, becoming a customer service representative manager takes usually requires 6-12 months. Additionally, a sales representative supervisor has an average salary of $35,469, which is higher than the $32,048 average annual salary of a customer service representative manager.

The top three skills for a sales representative supervisor include customer service, product knowledge and inbound calls. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.

Sales representative supervisor vs customer service representative manager overview

	Sales Representative Supervisor	Customer Service Representative Manager
Yearly salary	$35,469	$32,048
Hourly rate	$17.05	$15.41
Growth rate	4%	-4%
Number of jobs	402,301	147,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 37%
Average age	43	40
Years of experience	6	12

Sales representative supervisor vs customer service representative manager salary

Sales representative supervisors and customer service representative managers have different pay scales, as shown below.

	Sales Representative Supervisor	Customer Service Representative Manager
Average salary	$35,469	$32,048
Salary range	Between $24,000 And $51,000	Between $25,000 And $41,000
Highest paying City	-	San Jose, CA
Highest paying state	-	California
Best paying company	-	First Book
Best paying industry	-	Finance

Differences between sales representative supervisor and customer service representative manager education

There are a few differences between a sales representative supervisor and a customer service representative manager in terms of educational background:

	Sales Representative Supervisor	Customer Service Representative Manager
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	SUNY College of Technology at Delhi	-

Sales representative supervisor vs customer service representative manager demographics

Here are the differences between sales representative supervisors' and customer service representative managers' demographics:

	Sales Representative Supervisor	Customer Service Representative Manager
Average age	43	40
Gender ratio	Male, 60.8% Female, 39.2%	Male, 34.8% Female, 65.2%
Race ratio	Black or African American, 8.4% Unknown, 4.6% Hispanic or Latino, 17.7% Asian, 6.9% White, 61.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	9%	7%

Differences between sales representative supervisor and customer service representative manager duties and responsibilities

Sales representative supervisor example responsibilities.

Create and lead staff development sessions on solution selling techniques/running effective promotions/POS execution/trade math.
Assist patients with Critical/Triage calls; document necessary symptoms for medical assistants to determine what medical intervention is necessary.
Describe product to customers and accurately explain details about DirecTV services.

Customer service representative manager example responsibilities.

Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
Manage AP and ordered/maintain office supplies.
Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

Sales representative supervisor vs customer service representative manager skills

Common sales representative supervisor skills

Customer Service, 31%
Product Knowledge, 24%
Inbound Calls, 7%
Outbound Calls, 7%
Customer Complaints, 3%
Sales Floor, 2%

Common customer service representative manager skills

PET, 71%
Payroll, 2%
Customer Satisfaction, 2%
Customer Complaints, 2%
Customer Inquiries, 2%
Bank Deposits, 1%

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Sales Representative Supervisor
Sales Representative Supervisor vs Customer Service Representative Manager

Updated January 8, 2025

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