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The differences between sales support representatives and consumer sales representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a sales support representative, becoming a consumer sales representative takes usually requires 6-12 months. Additionally, a consumer sales representative has an average salary of $38,514, which is higher than the $38,310 average annual salary of a sales support representative.
The top three skills for a sales support representative include sales support, phone calls and POS. The most important skills for a consumer sales representative are broadband, product knowledge, and inbound calls.
| Sales Support Representative | Consumer Sales Representative | |
| Yearly salary | $38,310 | $38,514 |
| Hourly rate | $18.42 | $18.52 |
| Growth rate | 4% | -4% |
| Number of jobs | 319,292 | 216,394 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 57% |
| Average age | 47 | 40 |
| Years of experience | 4 | 12 |
A sales support representative is responsible for assisting the complex operations of sales departments, performing administrative duties under the supervision of a direct manager. Sales support representatives' tasks include acknowledging and encoding customers' orders in the system, processing payments, responding to the customers' inquiries and concerns about the products, writing sales reports, and updating the customer of the shipment details. They also support the sales representatives on selling goods and services to potential customers by creating marketing materials and communicating with customers over the phone and e-mail to generate revenues and increase profits.
Customer sales representatives' primary role is to present their employer's offerings to potential buyers. They may work out of an office, travel to conferences where their offerings might be suitable to attendees. It is their responsibility as customer sales representatives to get people to buy physical items, such as cars, new windows for their home, and skincare products. They perform a variety of tasks promoting their employer's offerings, sell policies for insurance companies, promote bundle deals for telecommunication industries, gym membership plans, and persuade parents to let their children join the tutoring system.
Sales support representatives and consumer sales representatives have different pay scales, as shown below.
| Sales Support Representative | Consumer Sales Representative | |
| Average salary | $38,310 | $38,514 |
| Salary range | Between $30,000 And $48,000 | Between $21,000 And $67,000 |
| Highest paying City | Seattle, WA | - |
| Highest paying state | Washington | - |
| Best paying company | NetApp | - |
| Best paying industry | Finance | - |
There are a few differences between a sales support representative and a consumer sales representative in terms of educational background:
| Sales Support Representative | Consumer Sales Representative | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Alfred | - |
Here are the differences between sales support representatives' and consumer sales representatives' demographics:
| Sales Support Representative | Consumer Sales Representative | |
| Average age | 47 | 40 |
| Gender ratio | Male, 39.9% Female, 60.1% | Male, 39.8% Female, 60.2% |
| Race ratio | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.1% White, 73.1% American Indian and Alaska Native, 0.2% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 19.4% Asian, 6.8% White, 56.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |