Housing Specialist I
Service coordinator job in San Juan, PR
MISSION STATEMENT: To be a beacon of light by transforming lives in the Vincentian spirit of charity, justice, and mercy through interpersonal connectivity.
SUMMARY: The Housing Specialist I shall provide direct services to enable eligible clients to locate affordable, safe and sanitary housing. The Housing Specialist will network with property owners, managers of housing units, and maintain a list of landlords that can readily assist our veterans. This position will be located in San Juan, PR.
ESSENTIAL DUTIES AND RESPONSIBILITIES
:
(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at this time).
Responsible for identifying and engaging landlords through a variety of methods in order to develop sufficient affordable housing stock for Rapid Re-Housing (RRH) program
Assists eligible families in locating and renting suitable housing; computing and preparing financing arrangements and monitoring owner/tenant compliance with standards
Maintain linkage between Agency, landlord and client
Develop and maintain (i.e., update) a database/listing of available housing stock for clients
Responsible for coordinating and/or performing Housing Inspections
Makes referrals to agencies and departments for the resolution of applicant housing issues
Investigates tenant and owner complaints and conducts follow-up visits
Makes appropriate referrals for assistance when client's needs cannot be met
Maintains required client, legal and administrative record and statistical data as required by St. Vincent de Paul CARES and program funders including use of HMIS
Responsible for collecting all necessary documentation for client files
Networks and collaborates with other agencies and represents the agency at community functions, which may include public speaking and presentations as directed by Program Manager
All other duties as assigned
Demonstrates a commitment to serve all people with respect and compassion
Works in a spirit of cooperation with all external and internal stakeholders
Will make a
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o
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all people with
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, and
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Must be able to travel to and from San Juan, PR when needed.
OTHER RESPONSIBILITIES:
Comply with all applicable training requirements
Comply with all company safety, personnel and operational policies and procedures
Comply with work schedule to ensure effective operations of Agency programs
Contributes positively as a member of a productive and cooperative team
Performs other duties as necessary to fulfill the St. Vincent de Paul CARES Mission.
Employee Benefits:
Health Insurance.
Life insurance.
Dental Insurance.
Vision insurance.
Short- and Long-Term Disability.
120 hours of PTO accrued biweekly starting at day 1 of employment.
13 Paid Holidays to include Employee's birthday and Date of Hire.
403(b) with employer match up to 3%.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
(To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)
Able to speak, write and understand English and Spanish
Possess basic computer skills
Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups
Flexible work schedule including evenings, nights, weekends and holidays
Ability to set appropriate limits, work under deadlines and multi-task
Ability to organize, prioritize, self-motivate, and deliver results
Excellent communication and listening skills
Possess strong work ethics
Successfully pass Law Enforcement background screening
Valid driver's license if driving an agency vehicle or a personal vehicle for company business
Must have reliable transportation
Participate in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process
Mission-driven attitude supplemented with integrity and passion
Adherence to the highest ethical standards, personally and professionally
A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values.
ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES:
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)
Knowledge of Business English, spelling and punctuation
Knowledge of office practices and procedures
Knowledge of general math pertaining to percentages, allocations and discounts
Computer skills using current software
Strong oral and written communications
Sensitivity to the cultural diversity of clients in order to successfully work with diverse racial, ethnic, and economic groups
Ability to work as a team member and establish effective working relationships with staff, supervisor and outside organizations
Commitment to empowering others to solve their own problems
Demonstrate a commitment to serve all people with respect and compassion
Valuing a nurturing family as the ideal environment for a person
A conviction about the capacity of people to grow and change
The ability to establish a respectful relationship with persons served to help them, gain skills and confidence
Ability to work collaboratively with other personnel and/or service providers or professionals
The capacity to maintain a helping role and to intervene appropriately to meet service goals
Ability to work under deadlines, multi-task and set appropriate limits
Respects diversity of all clients, staff, and volunteers
EDUCATION AND EXPERIENCE:
(Pending on position and if prior to hire is approved by Chief Executive Officer, a comparable amount of training, education or experience may be substituted for the minimum education qualifications).
This position requires a minimum a bachelor's degree in social work or related field
Minimum 2-years' experience serving homeless or at-risk families and/or individuals in crisis
GENERAL PHYSICAL DEMANDS: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office/site requires prolonged sitting at the computer workstation; standing, bending, reaching, lifting up to 20 lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
MENTAL DEMANDS: Must handle new and diverse work problems on a daily basis. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors and employees at all levels within the Agency.
WORK ENVIRONMENT: Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents/clients. On an as needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential.
St. Vincent de Paul CARES is an Equal Opportunity Employer.
Auto-ApplyProject Resource Coordinator for the VA
Service coordinator job in San Juan, PR
The Project Consultant is an entry-level project management role that manages deliverables throughout the implementation project, including milestones and project schedule. The qualified candidate will support the selection, placement, and resourcing of trainers across multiple training locations. The position works collaboratively with managers and cross-functional teams to ensure training programs are staffed appropriately and delivered effectively.
In addition to trainer resourcing, the role provides support in data collection, information exchange, training operations, and other project-related tasks as a member of a continuum of support on the VA project.
Must be U.S. citizen and be able to obtain a Public Trust clearance once hired. Able to work irregular hours as needed and allowed by local regulations, including weekends and minimal yearly travel up to 25%. Those residing in the Kansas City, MO metropolitan area and within 50 miles of the Oracle location are not eligible for as a remote worker.
Qualifications:
Work involves problem solving with assistance and guidance in understanding and applying company policies and processes. Gaining competence in own area and acquiring a higher-level understanding of independent role, processes and procedures.
· Bachelor's degree or equivalent experience in a related field.
· 2-4 years of project coordination, resource scheduling, or related experience preferred.
· Exceptional attention to detail with strong recall ability for names, numbers, and scheduling data.
· Proficiency in Microsoft Excel (advanced skills preferred, including data analysis, reporting, and use of formulas/pivot tables).
· Ability to learn and use Oracle Proprietary people management tools effectively.
· Strong organizational and communication skills; able to collaborate effectively across teams.
· Problem-solving ability with guidance; eagerness to learn and grow within project management and training operations.
**Responsibilities**
Responsibilities
· Manage complex client relationships with a high degree of variability, requiring influence to achieve the targeted outcomes.
· Coordinate with project stakeholders to define scope and delivery plans associated with new requests
· Coordinate the selection and placement of trainers to support training delivery across locations.
· Partner with internal teams to manage trainer resourcing, scheduling, and deployment needs.
· Support inter-team collaboration around trainer selection, training execution, and resource allocation.
· Present at multiple levels to explain proactive next steps or recommendations against project objectives
· Track and manage project milestones, timelines, and deliverables; escalate risks or delays as needed.
· Collect, analyze and disseminate relevant data to support project decisions, ensuring accuracy and consistency.
· Provide administrative support for training logistics, including travel coordination and communication with managers.
· Maintain detailed records of trainer assignments, schedules, and resources.
· Apply consistency and best practices while aligning work with customer standards and defined project scope.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $27.07 to $54.13 per hour; from: $56,300 to $112,600 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC2
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Service Coordinator
Service coordinator job in San Juan, PR
Job Description
GENERAL JOB INFORMATION
JOB TITLE: Service Sales Coordinator
DEPARTMENT / DIVISION: Hospital Division
IMMEDIATE SUPERVISOR: Hospital Division Manager
CLASSIFICATION: Non-Exempt
JOB NATURE: Coordinate service contract management for the Division's clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Attend to daily client communications, such as phone calls, text messages, and emails requesting service contracts.
Create and maintain an updated list of hospitals and clinics in Puerto Rico.
Establish and maintain communication with clients as necessary to obtain the required data to issue quotes for service contracts.
Provide structured follow-up for the preparation of service quotes, including but not limited to: a. Outline the plan with specific steps and flowchart for orderly follow-up under the guidance of the Division Manager. b. Record all interactions, progress, and results in the Salesforce system. c. Regularly review client responses after sending quotes to ensure no pending responses and collaborate to achieve objectives. d. Maintain constant and clear communication with clients and the team to update on the status of quotes and contracts.
Monitor reports of installations, maintenance, and repairs outside contracts to identify service contract opportunities.
Monitor performance indicators to identify areas for improvement and adjust strategies as necessary. This includes, but is not limited to, monitoring how many quotes are submitted versus how many result in contracts.
Enter identified service opportunities, sales leads, follow-up calls, and their results into the Salesforce system.
Share identified sales leads with Sales professionals from the Division or from the Diagnostic Sales and Specialized Sales departments, as appropriate.
Administer the client satisfaction survey regarding the Division's services. Additionally, tabulate results and issue associated reports as established.
Perform administrative tasks in support of the Division team. These include but are not limited to: generating and answering phone calls, taking and referring messages, making copies, digitizing and filing documents, distributing and handling correspondence, conducting internet and/or supplier information searches, among others.
Invoice services for patient care equipment work, send them to clients via email or physical document as appropriate, and keep the Credit and Accounts Receivable unit of the Finance department informed.
Ensure that interactions with clients are professional, friendly, and helpful at all times.
Consistently comply with the quality, time, response, and execution parameters established in the Division.
Actively contribute to maintaining the company's mission and achieving its vision; exemplify the efficiency culture philosophy, Bionuclear values, and principles of high-quality internal and external customer service through performance and conduct.
INCIDENTAL DUTIES AND RESPONSIBILITIES
Perform the tasks of the Service Coordinator in their absence or support, as required. These include but are not limited to: a. Coordinate installation, maintenance, and/or repair services for patient care equipment, considering aspects such as contracts, distances, training, and technical availability. b. Communicate with clients as necessary after service requests to obtain complete information about the equipment problem and/or to obtain the required data to issue quotes for service contracts. c. Enter service call information into Salesforce to assign the case to the available Service Technician. d. Coordinate preventive maintenance (PM) with clients and schedule in Salesforce. e. Prepare parts orders and send them to the Purchasing department group in Outlook for processing. f. Coordinate the availability of Service Technicians and dates with the relevant employee from the Project Management department for new installations. g. Coordinate the pickup, movement, or relocation of equipment. h. Prepare parts orders as requested by Service Technicians using the "Parts Requisition" form.
Cover the main reception to support the Administration department during the Receptionist's meal period or as needed.
Coordinate and/or attend meetings, training activities, professional development, conventions, and training sessions as required.
Seek continuous improvement in daily tasks and delegated projects in accordance with the principles of the "Lean" work model.
Other tasks as necessary.
ACADEMIC PREPARATION
High school graduate and two years of university or a technical course.
PROFESSIONAL EXPERIENCE
Minimum of one year of experience in customer service.
JOB COMPETENCIES KNOWLEDGE, SKILLS, ABILITIES, AND APTITUDES REQUIRED FOR THE POSITION:
Extensive proficiency in:
Microsoft Windows applications: Word, Excel, PowerPoint, Outlook
Excellent verbal and written communication skills in English and Spanish
Ability to relate to people at all hierarchical levels
Ability to identify and set priorities
Ability to detect errors or omissions
Ability to perform effective and precise coordination, ensuring timely synchronization in dynamic and challenging environments, considering and integrating various elements and factors
Excellent customer service skills and professional projection
Ability to work in a team
Ability to work under pressure
Availability to work irregular hours and overtime
Ability to handle multiple tasks simultaneously and achieve expected results
Ability to complete tasks and goals with minimal supervision
Good emotional management and excellent interpersonal relationships
DISCLAIMER CLAUSE
The information contained herein summarizes the general nature of the competencies and the degree of complexity of the functions established for the personnel performing this position. Its content should not be interpreted as an exhaustive inventory of all the functions, tasks, and responsibilities of the position. Other tasks may be added or existing ones may be modified as stipulated by the company.
We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.”
"Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status."
EEO/Affirmative Action for Veterans/Workers with Disabilities.
Service Coordinator
Service coordinator job in San Juan, PR
Responsible for coordinating service contract processes and customer support for the Hospital Division. This includes follow-up on service quotes, client communications, system updates, and internal coordination with various teams to ensure timely and accurate service delivery.
Key Responsibilities:
Respond to customer inquiries via phone, email, or text related to service contracts.
Maintain and update contact lists of hospitals and clinics in Puerto Rico.
Collect required information to generate accurate service quotes and follow up on their status.
Track customer interactions, progress, and outcomes in Salesforce.
Monitor reports related to installations, repairs, and services performed outside of existing contracts to identify new opportunities.
Log leads, service opportunities, and follow-up actions in Salesforce and communicate them to the appropriate sales teams.
Coordinate customer satisfaction surveys, compile results, and issue reports.
Support administrative tasks such as document handling, correspondence, phone support, and online research.
Process service billing and ensure finance receives necessary documentation.
Assist in scheduling installations, preventive maintenance, service requests, or part orders.
Serve as backup for the Reception area when needed and participate in internal meetings or training sessions.
Continuously seek process improvements aligned with the company's efficiency model.
Job Requirements:
High school diploma and at least two years of college or technical coursework in a related field.
Minimum one (1) year of experience in customer service, coordination, or administrative support.
Strong communication skills in both English and Spanish (verbal and written).
Proficient in Microsoft Office applications: Word, Excel, PowerPoint, and Outlook.
Experience using CRM or workflow systems (e.g., Salesforce) is preferred.
Strong attention to detail, organization, and ability to handle multiple tasks simultaneously.
Ability to identify priorities, follow up consistently, and work with minimal supervision.
Comfortable working in dynamic environments and collaborating across teams.
Availability to work flexible schedules and extended hours if needed.
Professional demeanor and a strong commitment to internal and external customer service.
Equal Employment Opportunity Employer.
HD Liaison 1 PR (Noroeste)
Service coordinator job in Guaynabo, PR
Responsible to work within established LifeLink Foundation, Inc. policies, procedures and protocols to develop plans and implement programs to maximize and increase referrals and donations. Apply approved hospital development program standards, best practices, maintaining a positive working relationship with staff within assigned hospitals.
RESPONSIBILITIES
Hospital staff development to include physicians, residents, nurses, ancillary and administrative staff:
Act as a primary communication link between LifeLink staff and hospital staff.
Develop and maintain relationships.
Maintain high visibility on all shifts.
Determine each hospital's unique working environment and organizational structure.
Evaluate process, progress and effectiveness of interactions and set new goals to advance program development and relationships.
Provide education (written/verbal) regarding the donation process.
Strategic Plans: Per policy, develop and implement hospital specific plans based on data analysis, goals and objectives, updating and modifying on a continuous basis to ensure optimal referral and donation performance.
Enlist the assistance and participation of various coordinator staff to participate in development efforts, as appropriate.
Compile and analyze measurable current activity data to determine effectiveness and define new areas of focus.
Responsible for participating in quality assessment performance improvement (QAPI) activities for the OPO as outlined in the OPO Quality Assessment Performance Improvement Plan.
As needed, responds on-site at the hospital to evaluate the patient's medical/social information, huddle with healthcare team about next steps, communicate with the appropriate recovery staff, AOC, and document in iTransplant.
Maintain an open line of communication to HD Leadership at all times, including developments in assigned hospitals.
Act as a resource for new staff.
Comply with departmental budget expectations and requirements.
Participate in special projects and other assignments as directed.
REQUIRMENTS
A 2-4-year college degree with a focus of marketing, medical, social work, or a comparable field of study with appropriate related experience.
Ability to apply sound judgement, working with little direct supervision and with a growing degree of autonomy.
Demonstrated public speaking and interpersonal communication skills, with the ability to interact with various types of audiences.
Ability to maintain a positive work environment and demonstrate problem solving skills.
Demonstrated physical ability to lift, carry and/or move equipment and supplies of varying weight from 1 to 30 pounds.
Reliable vehicle with good driving record and current State/Commonwealth license. Frequent driving within assigned service area.
Residing within assigned service area is preferred. Primary home/hospital/office location may be assigned within service area, if applicable.
Must be fully bilingual - written and verbal English/Spanish.
Able to participate in a 24-hour on call shifts.
Family Coordinator (Head Start)
Service coordinator job in San Juan, PR
GENERAL DESCRIPTION:
The Family Engagement Coordinator is responsible for coaching and providing supervisory guidance to Family Engagement team members in order to strengthen staff capacity. The FEC will work collaboratively with the Early Learning, Mental Health and Disabilities and Health and Nutrition staff in order to enhance family life practices and circumstances that promote child development and well-being
TASKS AND ESSENTIAL JOB RESPONSIBILITIES:
1. Work in collaboration with the Director of Family Engagement and ERSEA and other leadership to develop, implement and refine the program's family engagement approach in order to promote family outcomes that support children's school readiness and well-being
2. Coach and provide supervisory guidance to Family Engagement team members in order to strengthen staff capacity and move staff towards mastery in core competencies included in the Family Advocate Success Rubric.
3. Build a team that works collaboratively with Early Learning, Mental Health and Disabilities, and Health and Nutrition leadership/team in order to enhance family life practices and circumstances that promote child development and wellbeing.
4. Assist the Director of Family Engagement & ERSEA to identify community partners to proactively support all family's needs provide on-site support and interventions.
5.Oversee advocates' roles with ERSEA (Eligibility, recruitment, selection, enrollment and attendance)
6.Work with agency leadership to align program's Family Engagement approach with the Office of Head Start's Parent Family Community Engagement Framework, and to enhance interventions to achieve family outcomes in the seven targeted outcome areas
7. Provide coaching and support to family engagement staff to ensure the reliability of family assessment and goal progress data and to strengthen staff focus on outcomes-focused family interventions
8. Use qualitative data from external audit and evaluation to track family outcomes and refine strategies to improve family impact and ensure that program strategies are executed with reliability, fidelity, and quality.)
9. Support family engagement staff to assist families to set individualized evidence-based goals and make demonstrable changes in family life practices linked in the research to school readiness
10. Ensure effective coordination with Early Learning, MHD and Health leadership and staff to develop and implement group and center-based campaigns and activities that build a program wide culture among staff and families to promote family life practices to close the achievement gap.
11.Implement a research based Family Curriculum, (Shine On, Families) that extends our classroom curriculum into the family's home, modeling high quality adult- child interactions teachers use in their classrooms for families. Focus on coordination and collaboration with education.
12. Utilize family data sources to understand self-sufficiency trends and assist staff to understand priority family self-sufficiency needs
13.Work with the Director of Health and Family Engagement to ensure self-sufficiency partnerships aligned to the results established in the program goals.
14.Coordinate with Early Learning, MHD and Health teams to execute high quality case consultation and case conferencing systems to address the needs of children with chronic health conditions and/or special needs.
15. Oversee and monitor family goal setting, follow-up and coordination for children with chronic health conditions and special needs to assure coordination of home/school strategies
16. Oversee ongoing family assessment to ensure that vulnerable families are identified and referred to clinical social workers, as appropriate, for more intensive support and follow-up
17. Assist family engagement team to build proficiency in engaging families in conversations regarding the impact of high-risk behaviors on children's development and motivating them to engage in treatment or support.
18. Supervise assigned department personnel. Includes the following responsibilities, but not limited to; hiring, training, scheduling, evaluating, and ensuring accuracy, timeliness, and the completion of all work performed by direct reports.
19. Fully integrate Family Advocate Success Rubric data into staff coaching, supervision, and on-going professional development
20. Maintain consistent coaching and supervision resulting in all family services staff scoring at an average score of implementing or higher on the Family Advocate Success Rubric.
21. Educate direct reports on all department and agency policies and procedures.
22. Meet with assigned staff at least monthly to identify and resolve problems, manage projects, track goals, and review work processes and procedures.
23. Participate in assigned meetings, events and training as required.
24. Support eligibility, recruitment, selection, enrollment, and attendance oversight to ensure that all systems and operations are in compliance with Head Start Performance Standards and reflect integration of community assessment and other community indicator data.
25. Coordinate with center and program leadership to ensure that family engagement and early learning teams work together to ensure on-time daily attendance of all children, and to implement strategies to reduce chronic absence outcomes-based family engagement.
Non-Essential Duties:
Perform any other duties as assigned.
Requirements:
Bachelor's Degree in Family and Child Development, Public Health, Social Work or related field required, Masters preferred.
Minimum of three (3) years of experience working with diverse families in low income communities, with supervisory responsibilities required; experience executing evidence-based strategies to strengthen outcomes for children and families preferred.
Background and experience executing evidence-based strategies to strengthen outcomes for children and families.
Bilingual Required- translation and interpretation(language(s)- program specific).
Maintain certification in CPR and First Aid.
Physical exam and background checks are required for this position.
Travel required locally or long-distance up to 10% of the time for work-related meetings and functions.
Must have a valid driver's license and reliable transportation.
Knowledge, Skills, & Abilities:
Ability to interact effectively with people from diverse backgrounds.
Ability to communicate effectively, verbally and in writing.
Demonstrated computer literacy skills, using MS Office applications and other basic data systems including internet navigation.
Must be honest, dependable and able to meet deadlines.
Self-motivated and able to work independently.
Physical Requirements:
Ability to sit most of the time with some bending and reaching.
Ability to stand, walk, and bend periodically.
Ability to engage in repetitive movement of wrists, hands, and fingers - typing and/or writing.
Ability to work frequently at close visual range (i.e. preparing and analyzing data and figures, transcription, computer terminal, extensive reading).
Ability to receive and respond to oral communication.
Ability to exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects.
SUPERVISION
EMPLOYEE DEVELOPMENT: Establishes action plans that encourage the development of its employees (behavior and performance), especially its key talent.
PERFORMANCE REVIEW: Complete performance appraisals on time and correctly identify your employees' areas of strength, opportunity, and development.
ORGANIZATIONAL ENVIRONMENT AND CULTURE: Ensures a positive work environment in which commitment, resources, collaboration and recognition are encouraged.
COMMUNICATION: Effectively communicates expectations, needs, critical situations, organizational objectives and the role of your team in meeting them.
PERFORMANCE MANAGEMENT: Effectively management situations of poor performance. Take required disciplinary action, in an objective and fair manner, following Program Policies and Procedures and EEO requirements. This includes requirements involving the Head Start Policy Council in employee hiring and termination as outlined in Performance Standards 45 CFR 1304, Appendix A.
SUSTAINABILITY: Hiring, training, scheduling, evaluating, and ensuring accuracy, timeliness, and the completion of all work performed by direct reports.
Work Environment:
Work is generally performed in an office environment.
Noise level in the work environment is moderate to occasionally loud (examples: business office with computers and printers, light to moderate traffic, human voices).
Standard office equipment generally used includes:
Telephone
Personal Computer (monitor, keyboard, and mouse) or Tablet
Printer/Photocopy Machine
Calculator
Fax Machine
ORGANIZATIONAL VALUES:
Empathy: We believe in showing love and compassion to all of our beneficiaries and in everything we do. We work hard to ensure respect, solidarity and purpose and we are dedicated to a sense of mutual service based on a deep sense of empathy
Inclusion trust: We learn from those most affected by the poverty. We develop opportunities with them at the center of what we do. We discover the needs for being able to design and implement the right solutions at scale.
Ethical Transparency: Our mission to eradicate poverty infantile in Puerto Rico is the driving force to do things well, with the best governance, ethics and transparency.
Creative Innovation: We build a better country. We recognize that the opportunities to which we aspire require new solutions. Creativity and innovation are our tools to create a better quality of life.
DISCLAIMER:
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.
We are an equal opportunity employer committed to creating a diverse and healthy workplace.
Auto-ApplyProgram Coordinator (Group Leader) - San Juan Puerto Rico
Service coordinator job in San Juan, PR
About the Role
As a Group Leader, you will be the primary liaison and guide for groups of MBA students and professors visiting San Juan Puerto Rico. This role involves much more than just guiding; you'll be responsible for making their experience in San Juan Puerto Rico informative, seamless, and memorable. Working directly with our clients, you'll lead them to business meetings, guide them on cultural tours, and share your passion and knowledge about the city, providing them with unique insights into San Juan Puerto Rico business environment and cultural heritage.
In addition, you'll manage and coordinate final logistics for each group's activities, which include communicating with bus drivers, reconfirming business meetings, managing dietary restrictions in group meals, and quickly resolving any unexpected issues that arise. We're looking for resourceful, knowledgeable, and enthusiastic freelancers available on a project basis to work with us whenever groups are in town.
This position requires flexibility, as groups typically stay for a full week, and schedules often include evenings and weekends.
Key Responsibilities:
Serve as the primary point of contact for each group from arrival to departure.
Guide and engage participants through business meetings, cultural tours, and local experiences.
Coordinate logistics such as transportation, meeting confirmations, and dining arrangements.
Quickly address and resolve any unexpected issues to ensure smooth operations and client satisfaction.
Requirements:
Certified Tour Guide License is a plus.
Passion for San Juan Puerto Rico: Enthusiastic about sharing the destination's unique history, culture, and local insights with international visitors.
In-depth Local Knowledge: Extensive knowledge of the destination's demographics, economy, business scene, culture, and neighborhoods.
Fluent English Communication: Strong verbal communication skills to effectively engage with an international audience.
Excellent Time Management: Punctual, reliable, and attentive to detail.
Group Leadership Skills: Confident in leading groups using both public and private transportation.
Client-focused Approach: Committed to delivering outstanding client satisfaction.
Proactive and Independent: Able to take initiative, solve problems independently, and manage time effectively.
Why Join Us?
This role offers a unique opportunity to connect with diverse international groups and share your knowledge and love San Juan Puerto Rico. As a project-based freelancer, you'll enjoy the flexibility to balance this role with other commitments while gaining valuable experience in cross-cultural engagement and client relations.
Admissions Coordinator
Service coordinator job in San Juan, PR
Review prospective admissions against approved admission criteria, policies and procedures.
Initiate contact to gather required clinical and demographic data from patient and other sources.
Respond promptly to inquiry calls.
Schedule assessments.
Conduct pre-admission assessments.
Assist prospective patients and significant others in seeking treatment.
Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
Coordinate with referral sources.
Coordinate transportation arrangements for patients.
Responsible for maintaining all the documentation involved with the admissions process.
Program Coordinator, Security Operations
Service coordinator job in San Juan, PR
Job ID 252534 Posted 16-Dec-2025 Service line PJM Segment Role type Full-time Areas of Interest Construction, Data Centers **About the Role:** As a CBRE Program Consultant - Security Operations, you will be responsible for program management services within an assigned market or client account to achieve the company's strategic business objectives. This role will to support hyperscale data center clients. This role is ideal for a detail-oriented professional with excellent communication skills who can manage multiple tasks, support complex programs, and create clear, impactful documentation. The ideal candidate thrives in a fast-paced environment and is comfortable with a high degree of autonomy.
This job is part of the Program Management function. They are responsible for the creation and delivery of strategic programs representing major company initiatives.
**What You'll Do:**
+ Proactively update and maintain all program documentation, including program plans, risk registers and decision logs.
+ Perform daily management of the program tracker, ensuring all tasks are up-to-date, assigned, and tracked to completion
+ Manage operation processes, including commenting, updating, and reassigning issues as required for business-as-usual processes.
+ Assist with meeting scheduling, coordination, taking concise notes, and tracking action items.
+ Design and distribute compelling program communications, including email updates, newsletters, and visually impactful slide decks tailored for various stakeholders.
+ Develop and maintain clear, concise, and professional program documentation to support the team's initiatives.
+ Act as a point of contact for routine inquiries about the program, directing questions to the appropriate team members when necessary.
**What You'll Need:**
+ Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. LEED AP, PMP or CMM preferred.
+ Ability to exercise judgment based on the analysis of multiple sources of information.
+ Willingness to take a new perspective on existing solutions.
+ In-depth knowledge of Google Suite products. Examples include Goggle Drive, Docs, Sheets, Slides.
+ Organizational skills with an advanced inquisitive mindset.
+ Proven ability to manage multiple competing priorities and deadlines.
+ Experience working in a fast-paced, rapidly changing environment.
+ Demonstrated experience creating and designing visually compelling presentations and program documentation.
**Disclaimer:**
Please be advised that effective January 1, 2025, CBRE Project Management and Turner &Townsend were consolidated into a single global business entity. As a candidate applying for a position, you should be aware that while your initial employment may be with Tuner & Townsend PJM US LLC, you will subsequently transfer directly to Turner & Townsend at a date to be determined.
Turner & Townsend carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for this position is $115,000 annually and the maximum salary for this position is $130,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on Turner & Townsend's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at *************** (U.S.) and *************** (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
ICITAP Global Program Advisor
Service coordinator job in San Juan, PR
Amentum is a premier global services partner supporting critical programs of national significance across defense, security, intelligence, energy, and environment. Amentum draws from a century-old heritage of operational excellence, mission focus, and successful execution underpinned by a strong culture of safety and ethics. Headquartered in Chantilly, VA., Amentum employs more than 50,000 people on all seven continents.
Amentum is supporting the U.S. Department of Justice (DOJ) in providing specialized training, advisory and mentoring services to host nations under the Criminal Division's International Criminal Investigative Training and Assistance Program (ICITAP). ****************************************
ICITAP is a cornerstone of America's global strategy for combating transnational crime, terrorism, countering trafficking in persons, establishing rule of law and enhancing human rights in developing countries. Amentum is the contract service provider to the DOJ ICITAP and Overseas Prosecutorial Development, Assistance and Training (OPDAT) programs.
**Please Note: This is an Independent Contractor position with Amentum, it should not be considered an employment relationship with Amentum.**
**Position Summary**
The Department of Justice's International Criminal Investigative Training Assistance Program (DOJ/ICITAP), in partnership with the Department of State's Bureau of Counterterrorism (DOS/CT) is implementing several programs across the ICITAP Counterterrorism Operations Unit focused on the following lines of efforts:
- Strengthening the counterterrorism operations of partner nations by increasing the participation of women in CT law enforcement units through strategic tactical and leadership training
- Building responsive and effective prison management systems to repatriate, rehabilitate, reintegrate, and prosecute foreign terrorist fighters
- Continuing efforts to strengthen bilateral and regional capacity for countering malign Iranian influence and Hizballah's activities.
DOJ/ICITAP is seeking an advisor who will be responsible for engaging partner governments to achieve these objectives: (1) strengthen the abilities of partner governments to detect, deter, and respond to terrorism and violent extremism by providing targeted technical, tactical, and leadership training; (2) support organizational change that recognizes the strategic value of women's participation and leadership in law enforcement counterterrorism efforts; and (3) promote the sharing of best practices related to counterterrorism investigations.
This advisor will also provide professional training to partner governments that tailor country specific strategies to promote lasting change from within an agency that will ultimately contribute to the operational effectiveness in combatting transnational crime and terror. This program operates globally, and traveling is expected.
**Job Duties and Responsibilities**
+ Engage with partner countries, organizations, and relevant officials to assess and strengthen bilateral and regional capacity for countering terrorism, countering malign Iranian influence
+ Engage with partner countries and organizations to develop a common understanding of the threat, exchange best practices, and identify gaps and further assistance needs.
+ Facilitate networking opportunities, counterterrorism training, and the advancement of successful women in law enforcement while promoting U.S. counterterrorism efforts abroad.
+ Assess partner country's existing capacity to counterterrorism and the role of women within their policing strategies.
+ Provide partner governments with the knowledge and tools to support organizational change that recognizes the strategic value of women's participation and leadership in law enforcement counterterrorism efforts.
+ Develop and implement curriculum for training on a variety of law enforcement topics, including recruitment/retention, performance standards, interview and interrogation of women and children, and counterterrorism operations.
+ Manage staff and individuals within probations and post monitoring within the host nation by providing best practice principles.
+ Work with local, state, and federal law enforcement agencies to facilitate information sharing, to assist with investigations and to provide guidance on probation and post release monitoring matters, countering Iranian influence and subversion, and women in policing.
+ Instruct on concepts of interviewing and communicating with offenders and others in person, by telephone or by written correspondence in a variety of settings during the supervision period. Visits offenders and others in their homes and in the community for the purpose of verifying and assessing the home situation and the offender's adjustment while under supervision.
+ Provide information on the analysis and interpretation of gathered case information to: a) identify additional information needs; b) assess offender risk; c) create and update a case plan; d) formulate supervision strategies by applying host nation agency policy and procedures, training and experience; e) implements supervision plans and strategies to insure compliance with conditions of supervision and/or to maintain the offender in the community with minimal risk to the public by applying host nation policy and procedure, training and experience.
+ Provide operational assistance via workshops, trainings, equipment donations etc. to bolster counterterrorism skillsets for law enforcement professionals.
+ Facilitate rapid deployment of subject-matter experts to provide technical assistance in the identified partner nation.
+ Maintain documentation, generate reports to summarize activities and report progress (After Action, Quarterly, Bi-weekly, etc.), create and maintain databases for the storage of information and assist in audits.
+ Assist, evaluate, and advise ICITAP and DoS CT with strategy development to promote new and innovative approaches to engage women in counterterrorism.
+ Conduct regular TDY travel to selected countries for country-assessments, training, evaluations, equipment donations, etc.
**Requirements/Qualifications:**
+ Minimum of Bachelor's degree from an accredited institution in international relations, law enforcement, justice studies, women, peace, and security studies, public policy or related field; preferred Master's degree.
+ Minimum ten to fifteen years of experience in law enforcement; senior leadership rank preferred.
+ Intimate knowledge of Hizballah and other Iranian-backed proxies.
+ Knowledge and experience working with capacity building and strategy development in the law enforcement and counter terrorism arena.
+ Experience working overseas with high-ranking senior government officials.
+ Demonstrated ability to liaise effectively with partner governments, foreign officials, and international organizations.
+ Experience working with professional development networks in law enforcement.
+ Familiarity and experience with UNSCR 1325 Resolution on Women, Peace and Security;
+ At least one-year experience with a focus on training and/or curriculum development, and/or mentoring and advising in international missions, such as other State Department, UN, NATO, and/or OSCE missions;
+ Proven ability to exercise a high degree of professional judgement and diplomacy at all times;
+ Willingness to travel overseas to high-risk areas for TDY assignments (3-6 months);
+ Experience working in rapidly changing environments and flexibility.
+ Clearable: Must be able to obtain and maintain a (Public Trust Waiver) US Government Clearance. Note: US Citizenship is required to obtain a (Public Trust Waiver) Clearance.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (********************************* SkbztPuAwwxfs) .
TRANSITION COORDINATOR
Service coordinator job in Guaynabo, PR
Responsibilities * Review the behavioral health inpatient census daily to identify new admissions, ongoing hospitalizations, and discharged members. * Identify individuals who meet the criteria for the Transition of Care program. * Conduct timely outreach and structured follow-up calls after hospital discharge to confirm stability, review care instructions, assess safety, and address post-discharge needs, symptoms, risk factors, and barriers to recovery.
* Review discharge instructions, prescribed medications, scheduled follow-up appointments, and treatment plans with members to promote adherence.
* Assist members in scheduling follow-up appointments with behavioral health providers, and arrange urgent psychiatric or crisis services when indicated.
* Evaluate risk for readmission, relapse, medication non-adherence, or deterioration of mental health.
* Communicate with inpatient teams to track clinical status, discharge readiness, and barriers to transition.
* Coordinate ambulatory services with mental health providers, partial hospitalization programs, intensive outpatient programs (IOP), and community case management as appropriate.
* Collaborate with providers and the pharmacy department to resolve issues related to refills, cost, interactions, or access to medication.
* Assess social determinants of health, including housing insecurity, food instability, and transportation needs.
* Provide mental health-focused interventions, including education on diagnosis, treatment adherence, early warning signs of relapse or crisis, and strategies for safe and supportive home management.
* Use a collaborative approach with internal departments and stakeholders (Quality, Financial, Pharmacy, Utilization, Access Center) to coordinate services and track utilization and progress toward recovery.
* Assist members with a safe transition of care from one setting to another.
* Assist members when physical needs are identified and facilitating access to the appropriate services through the medical plan to ensure proper and timely management.
* Advise individuals, families, and significant others on available options to support their recovery process.
* Participate in case discussions with mental health providers and other community or governmental agency professionals.
* When appropriate and if the member is identified as benefiting from case management services, submit a referral to the program to address their needs.
* Comply with and promote established confidentiality regulations.
* Document clinical information promptly in the appropriate platforms.
* Advise individuals, families, and significant others on available options to support their recovery process.
* Comply with and promote the established confidentiality regulations.
* Document the clinical information on time on the appropriate platforms.
* In compliance with the policies, procedures, and code of ethics maintains a therapeutic relationship with the family or support system.
* Serve as a liaison between member's family, mental health providers and physical health providers.
* Analyses and discuss cases with the psychiatric hospitals' clinical personnel when necessary.
* Practices cultural competency, conscientiously, and with respect for diversity.
* Promotes and incorporates the use of evidence-based practices and empowerment strategies with an emphasis on prevention of exacerbations and complications.
* Represents the program or the corporation in interdepartmental meetings, with government agencies, commercial accounts, IPAs, for profit and nonprofit organizations, among others.
* Keeps the specialization license and professional association membership (colegiación) effective.
* Complies with the continuing education hours that correspond to the specialization.
* Participates in the mandatory training courses, such as: Ethics, Annual Compliance Plan, URAC, NCQA and CMS guidelines and regulations.
* Inform the director or human resources of any sanction or revocation of your license that affects the practice of your profession.
* Available to travel throughout Puerto Rico.
* Other tasks assigned by the director.
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.
Notice
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating highly efficient and best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: ************************* or **************.
Qualifications
* Education: Master's in social work, Psychology, Psychological Counseling, Mental Health Counseling, or Psychiatric Nursing.
* Licenses: Valid and current active license for Social Work, Psychiatric Nursing, Psychological Counseling, Psychology, or Mental Health Counseling.
* Professional membership certification (colegiación): Valid membership for Social Work and Psychiatric Nursing.
* Relevant Work Experience: Two or more years of field experience in case management, health, behavioral health, or vocational rehabilitation as part of the degree.
* Basic knowledge of psychotropic agents required
* Basic on computers: Microsoft Office, Outlook, Internet
* Fully bilingual (Spanish and English)
* Basic knowledge of psychotropic agents required
* Basic on computers: Microsoft Office, Outlook, Internet
* Fully bilingual (Spanish and English)
Behavioral Program Coordinator
Service coordinator job in Guaynabo, PR
Job description
Job purpose
This position ensures that evidence-based practices, including Applied Behavior Analysis (ABA) and Crisis Prevention and Intervention (CPI) strategies are integrated into the school environment to support student success and improve staff practices. The coordinator works closely with behavior interventionists, teachers, therapists, paraprofessionals, families, and administrators to create and sustain a positive, inclusive, and effective learning environment.
Duties and Responsibilities
Assists in the development and administration of behavioral assessment tools to conduct functional assessments and develops strategies to teach appropriate behaviors while reducing maladaptive behaviors.
Facilitates training, modeling, mentoring and supervision of staff and families in implementation of ABA and CPI principles, methodology and behavior reduction strategies.
Oversees and ensures proper utilization of Telecubes for real-time behavior data collection and skill acquisition tracking in classrooms.
Ensures appropriate completion of intervention and incident reports through Telecubes in all classrooms.
Ensures the collection of ABC (Antecedent, Behavior, Consequence) data at the beginning of every semester.
Works alongside Principals and Assistant Principals in ensuring data is accurate by following established supervision processes.
Disseminates changes made to the Telecubes platform and provides Telecubes training to staff when needed.
Implements and monitors Behavioral Intervention Plans (BIPs) in collaboration with BCBAs, teachers, behavioral interventionists and student aides to ensure student behavioral progress.
Supervises behavioral interventionists and provides weekly guidance, support, and performance feedback.
Conducts regular debriefing meetings after crisis interventions to evaluate team/ classroom responses and improve intervention strategies.
Maintains and analyzes student behavioral data, ensuring accurate and timely documentation.
Coordinates and facilitates staff training on behavioral intervention techniques such as CPI (Crisis Prevention and Intervention) and crisis intervention protocols.
Maintains records of CPI training data, keeps track of renewals and training to ensure staff is prepared to manage behaviors.
Creates standard operating procedure manuals regarding processes for the Behavioral Program.
Participates in classroom meetings with teachers, interventionists, and support staff to discuss student progress, behavioral strategies, and intervention effectiveness.
Collaborates with administrators, special education staff, and related service providers to support students' behavioral and academic success.
Participates in administrative meetings to provide program data and solve issues.
Perform other duties as assigned.
Qualifications
Master's degree from an accredited university in Applied Behavior Analysis (ABA), Psychology, Education, or a related field
Board Certified Behavior Analyst (BCBA) in good standing with the Behavior Analyst Certification Board (BACB)
Licensed Behavior Analyst
Minimum of 2 years' experience providing ABA services to children with Autism
Expertise in conducting skill and behavioral assessments (VB-MAPP, ABLLS-R, FBA, etc.)
Proficient in developing skill acquisition and behavior reduction programs
Preferred experience in supervising BCaBAs and/or Behavior Technicians (RBT)
Completion of 8-hour BCBA Supervision Training
Work conditions
Work hours: 40 hours per week
Environment: School/Classroom Setting
Physical Requirements
Ability to sit/ stand for long periods
Ability to lift 50 pounds.
Ability to move freely throughout building with no restrictions
Ability to handle maladaptive/ risk behaviors
Pre-Arrival Coordinator - Caribe Hilton
Service coordinator job in San Juan, PR
The famous Caribe Hilton is looking for a Pre-Arrival Coordinator to join their Front Office team. With over 65,000 sq ft of flexible event space, 4 ballrooms and 24 meeting rooms with the ability to host up to 3,000 attendees, and only seven miles from San Juan airport with a flight time of four hours from most major US cities, this is Puerto Rico's perfect spot.
The ideal candidate has a minimum of 1 year in Pre-Arrival Coordinator, Front Office, Hospitality and Customer Service experience and is able to communicate in Spanish and English and understand the language.
Shift Pattern: Full Availability. Candidate will work rotating shifts throughout the week including weekends and holidays.
Pay Rate: $14.00 per hour
What are the benefits of working for Hilton?*
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
* Go Hilton travel program: 100 nights of discounted travel
* Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
* Maternity and paternity leave as per Hilton policy
* Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
* Mental health resources including free counseling through our Employee Assistance Program
* Best-in-Class Paid Time Off (PTO)
* 401K plan and company match to help save for your retirement
* Available benefits may vary depending upon property-specific terms and conditions of employment
What will I be doing?
As Front Office Pre Arrival Coordinator, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Pre Arrival Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
* Assist the Front Office Manager with daily Front Office operations
* Provide prompt service and actively seek opportunities to drive Guest satisfaction
* Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
* Manage, resolve or escalate any and all Guest complaints quickly
* Work with room assignments for reservations prior guest arrival
* Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
* Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
* Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
* Attend all Front Office meetings
* Act in accordance with fire, health and safety regulations and follow the correct procedures when required
* Serve your role and Team in an environmentally-conscience manner
What are we looking for?
Front Office Coordinators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follows:
* Previous customer service experience within the hotel/leisure/retail sector
* Excellent interpersonal and communication skills
* Bilingual: English & Spanish
* Commitment to delivering a high level of customer service
* Ability to work under pressure
* Excellent grooming standards
* Flexibility to respond to a variety of work situations
*
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* High level of IT proficiency
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Broker Support Coordinator (Healthcare) - San Juan, PR
Service coordinator job in San Juan, PR
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Broker Agent Service Analyst will play a key role in supporting Medicare & Retirement Sales Operations by analyzing and processing new and existing agent onboarding and maintenance requests for UHC. As a business support liaison (BSL) you will provide exceptional customer service to all internal staff and external customers. In this role you will become responsible for basic to intermediate processing related to new hires, in addition to developing expertise related licensing, bill payments, and access.
Primary Responsibilities:
* Process access requests, equipment administration, and new hire onboarding activities through standardized processes and systems
* Coordinate financial tasks and reconciliation related to new hires, including reimbursements, expense reports, and processing vendor invoices
* Production desk processing of licensing work, including routine projects and cleanup initiatives
* Perform analysis of submitted material for completeness and accuracy, analyzing, credentials and documentation
* Ensure cases adhere to all policies and procedures, in addition to federal and state laws and regulations
* Acts as internal liaison and customer service resource for producers and sales leaders relative to licensing process, systems issues, and coordination efforts to achieve "ready to sell" status
* Meets all department standards for quality and service level agreements
* Identify risks or issues and assess/implement alternate solutions
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
* HS Diploma or GED
* 3+ months of experience in a production, help desk, or analyst role
* Knowledge of insurance industry, compliance, licensing or claims experience
* Above average proficiency with user administration, including system settings and hardware
* Professional proficiency in both English and Spanish (bilingual)
* Comfortable with Microsoft Word (creating and editing documents) Excel (general spreadsheet navigation) SharePoint (knowledge management) and Outlook (email and calendar)
* Ability to work 40 hours / week during standard business operating hours Monday - Friday from 8:00am - 8:00pm AST. It may be necessary, given the business need, to work overtime or weekends
Preferred Qualifications:
* Associates or Bachelor's degree (or higher)
* Financial acumen or accounting experience
* Proven excellent written and verbal communication skills
* Proven solid communication, and interpersonal skills; able to work with team members and all levels within the organization.
* Proven solid analytical/problem solving skills
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Coordinador Ventas/ Servicio
Service coordinator job in Guaynabo, PR
Benefits:
Health insurance
Training & development
Coordinador(a) de Ventas y Servicio al Cliente FASTSIGNS PUERTO RICO Eres proactivo(a), organizado(a) y te encanta comunicarte con la gente? En FASTSIGNS buscamos talento como el tuyo para crecer junto a nosotros.
Responsabilidades:
Atender y asesorar clientes por teléfono, correo, redes o en persona
Dar seguimiento a prospectos y cerrar ventas
Coordinar proyectos de rótulos de principio a fin
Apoyar el mercadeo digital y mantener actualizada la base de datos
Preparar estimados y reportes de ventas
Requisitos:
Bachillerato (preferiblemente en Administración o Mercadeo)
Dominio de Google Workspace
Bilingüe (inglés y español)
Excelentes destrezas de comunicación y manejo de múltiples tareas
Beneficios:
Salario competitivo con oportunidad de crecimiento
Ambiente creativo y dinámico
Capacitación continua en ventas, diseño y tecnología
¡Únete a FASTSIGNS y sé parte de un equipo innovador con futuro!
Compensación: $12.00 - $14.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyYouth Program Facilitator
Service coordinator job in Aguadilla, PR
Develop, implement, and manage schedules for the SEEDS, Escalera and Pioneras programs, ensuring smooth execution of sessions, workshops, and events. Coordinate logistics for program activities, including securing venues, arranging transportation, and managing materials and supplies. Serve as the main point of contact for staff, participants, and external partners, facilitating effective communication and collaboration to achieve program goals. Provide individualized support and case management for participants, conducting needs assessments and creating tailored support plans. Monitor participant progress, identify barriers to success, and connect youth with appropriate resources and services. Maintain accurate records of participant interactions and program activities, ensuring compliance with reporting requirements and data collection protocols. Organize and lead experiential learning activities that align with program objectives, offering hands-on opportunities to develop skills and apply knowledge. Collaborate with external organizations to arrange field trips, guest speakers, and enrichment activities that enhance the learning experience and meet participant interests. Foster a positive and supportive environment for youth participants, encouraging personal and academic growth. Further help on this page can be found by clicking here.
Member Duties : Develop and manage program schedules, workshops, and events. Coordinate logistics, including venues, transportation, and materials. Serve as the main point of contact for participants, staff, and partners. Provide individualized support and monitor participant progress. Maintain accurate records for reporting and data compliance. Organize hands-on learning activities and coordinate enrichment opportunities like field trips and guest speakers. Foster a positive environment that supports personal and academic growth.
Program Benefits : Living Allowance , Program training .
Terms :
Uniforms provided and required .
Service Areas :
Community and Economic Development , Children/Youth , Community Outreach , Education .
Skills :
Public Speaking , Computers/Technology , Youth Development , Education , General Skills , Community Organization , Team Work , Social Services , Communications , Counseling , Teaching/Tutoring , Writing/Editing .
Housing Specialist I
Service coordinator job in Puerto Rico
MISSION STATEMENT: To be a beacon of light by transforming lives in the Vincentian spirit of charity, justice, and mercy through interpersonal connectivity.
SUMMARY: The Housing Specialist I shall provide direct services to enable eligible clients to locate affordable, safe and sanitary housing. The Housing Specialist will network with property owners, managers of housing units, and maintain a list of landlords that can readily assist our veterans. This position will be located in San Juan, PR.
ESSENTIAL DUTIES AND RESPONSIBILITIES
:
(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at this time).
Responsible for identifying and engaging landlords through a variety of methods in order to develop sufficient affordable housing stock for Rapid Re-Housing (RRH) program
Assists eligible families in locating and renting suitable housing; computing and preparing financing arrangements and monitoring owner/tenant compliance with standards
Maintain linkage between Agency, landlord and client
Develop and maintain (i.e., update) a database/listing of available housing stock for clients
Responsible for coordinating and/or performing Housing Inspections
Makes referrals to agencies and departments for the resolution of applicant housing issues
Investigates tenant and owner complaints and conducts follow-up visits
Makes appropriate referrals for assistance when client's needs cannot be met
Maintains required client, legal and administrative record and statistical data as required by St. Vincent de Paul CARES and program funders including use of HMIS
Responsible for collecting all necessary documentation for client files
Networks and collaborates with other agencies and represents the agency at community functions, which may include public speaking and presentations as directed by Program Manager
All other duties as assigned
Demonstrates a commitment to serve all people with respect and compassion
Works in a spirit of cooperation with all external and internal stakeholders
Will make a
Commitment t
o
Serve
all people with
Respect
,
Compassion
, and
Cooperation
Must be able to travel to and from San Juan, PR when needed.
OTHER RESPONSIBILITIES:
Comply with all applicable training requirements
Comply with all company safety, personnel and operational policies and procedures
Comply with work schedule to ensure effective operations of Agency programs
Contributes positively as a member of a productive and cooperative team
Performs other duties as necessary to fulfill the St. Vincent de Paul CARES Mission.
Employee Benefits:
Health Insurance.
Life insurance.
Dental Insurance.
Vision insurance.
Short- and Long-Term Disability.
120 hours of PTO accrued biweekly starting at day 1 of employment.
13 Paid Holidays to include Employee's birthday and Date of Hire.
403(b) with employer match up to 3%.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
(To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)
Able to speak, write and understand English and Spanish
Possess basic computer skills
Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups
Flexible work schedule including evenings, nights, weekends and holidays
Ability to set appropriate limits, work under deadlines and multi-task
Ability to organize, prioritize, self-motivate, and deliver results
Excellent communication and listening skills
Possess strong work ethics
Successfully pass Law Enforcement background screening
Valid driver's license if driving an agency vehicle or a personal vehicle for company business
Must have reliable transportation
Participate in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process
Mission-driven attitude supplemented with integrity and passion
Adherence to the highest ethical standards, personally and professionally
A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values.
ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES:
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)
Knowledge of Business English, spelling and punctuation
Knowledge of office practices and procedures
Knowledge of general math pertaining to percentages, allocations and discounts
Computer skills using current software
Strong oral and written communications
Sensitivity to the cultural diversity of clients in order to successfully work with diverse racial, ethnic, and economic groups
Ability to work as a team member and establish effective working relationships with staff, supervisor and outside organizations
Commitment to empowering others to solve their own problems
Demonstrate a commitment to serve all people with respect and compassion
Valuing a nurturing family as the ideal environment for a person
A conviction about the capacity of people to grow and change
The ability to establish a respectful relationship with persons served to help them, gain skills and confidence
Ability to work collaboratively with other personnel and/or service providers or professionals
The capacity to maintain a helping role and to intervene appropriately to meet service goals
Ability to work under deadlines, multi-task and set appropriate limits
Respects diversity of all clients, staff, and volunteers
EDUCATION AND EXPERIENCE:
(Pending on position and if prior to hire is approved by Chief Executive Officer, a comparable amount of training, education or experience may be substituted for the minimum education qualifications).
This position requires a minimum a bachelor's degree in social work or related field
Minimum 2-years' experience serving homeless or at-risk families and/or individuals in crisis
GENERAL PHYSICAL DEMANDS: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office/site requires prolonged sitting at the computer workstation; standing, bending, reaching, lifting up to 20 lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
MENTAL DEMANDS: Must handle new and diverse work problems on a daily basis. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors and employees at all levels within the Agency.
WORK ENVIRONMENT: Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents/clients. On an as needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential.
St. Vincent de Paul CARES is an Equal Opportunity Employer.
Pre-Arrival Coordinator - Caribe Hilton
Service coordinator job in San Juan, PR
The famous **Caribe Hilton** is looking for a Pre\-Arrival Coordinatorto join their Front Office team\. With over 65,000 sq ft of flexible event space, 4 ballrooms and 24 meeting rooms with the ability to host up to 3,000 attendees, and only seven miles from San Juan airport with a flight time of four hours from most major US cities, this is Puerto Rico's perfect spot\.
The ideal candidate has a minimum of 1 year in Pre\-Arrival Coordinator, Front Office, Hospitality and Customer Service experience and isable to communicate in Spanish and English and understand the language\.
**Shift Pattern:** Full Availability\. Candidate will work rotating shifts throughout the week including weekends and holidays\.
**Pay Rate:** $14\.00 per hour
**What are the benefits of working for Hilton?\***
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
+ Go Hilton travel program: 100 nights of discounted travel
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount\!
+ Maternity and paternity leave as per Hilton policy
+ Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at\-home care
+ Mental health resources including free counseling through our Employee Assistance Program
+ Best\-in\-Class Paid Time Off \(PTO\)
+ 401K plan and company match to help save for your retirement
\*Available benefits may vary depending upon property\-specific terms and conditions of employment
**What** **will I be doing?**
As Front Office Pre Arrival Coordinator, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience\. A Front Office Pre Arrival Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Assist the Front Office Manager with daily Front Office operations
+ Provide prompt service and actively seek opportunities to drive Guest satisfaction
+ Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
+ Manage, resolve or escalate any and all Guest complaints quickly
+ Work with room assignments for reservations prior guest arrival
+ Work with all facilities and services provided within the hotel and identify opportunities for up\-selling and promoting new or ongoing events
+ Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
+ Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
+ Attend all Front Office meetings
+ Act in accordance with fire, health and safety regulations and follow the correct procedures when required
+ Serve your role and Team in an environmentally\-conscience manner
**What are we looking for?**
Front Office Coordinators serving Hilton brands are always working on behalf of our Guests and working with other Team Members\. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follows:
+ Previous customer service experience within the hotel/leisure/retail sector
+ Excellent interpersonal and communication skills
+ Bilingual: English & Spanish
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Excellent grooming standards
+ Flexibility to respond to a variety of work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(************************************************************ Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Pre\-Arrival Coordinator \- Caribe Hilton_
**Location:** _null_
**Requisition ID:** _HOT0C4PW_
**EOE/AA/Disabled/Veterans**
Broker Support Coordinator (Healthcare) - San Juan, PR
Service coordinator job in San Juan, PR
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
The Broker Agent Service Analyst will play a key role in supporting Medicare & Retirement Sales Operations by analyzing and processing new and existing agent onboarding and maintenance requests for UHC. As a business support liaison (BSL) you will provide exceptional customer service to all internal staff and external customers. In this role you will become responsible for basic to intermediate processing related to new hires, in addition to developing expertise related licensing, bill payments, and access.
**Primary Responsibilities:**
+ Process access requests, equipment administration, and new hire onboarding activities through standardized processes and systems
+ Coordinate financial tasks and reconciliation related to new hires, including reimbursements, expense reports, and processing vendor invoices
+ Production desk processing of licensing work, including routine projects and cleanup initiatives
+ Perform analysis of submitted material for completeness and accuracy, analyzing, credentials and documentation
+ Ensure cases adhere to all policies and procedures, in addition to federal and state laws and regulations
+ Acts as internal liaison and customer service resource for producers and sales leaders relative to licensing process, systems issues, and coordination efforts to achieve "ready to sell" status
+ Meets all department standards for quality and service level agreements
+ Identify risks or issues and assess/implement alternate solutions
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ HS Diploma or GED
+ 3+ months of experience in a production, help desk, or analyst role
+ Knowledge of insurance industry, compliance, licensing or claims experience
+ Above average proficiency with user administration, including system settings and hardware
+ Professional proficiency in both English and Spanish (bilingual)
+ Comfortable with Microsoft Word (creating and editing documents) Excel (general spreadsheet navigation) SharePoint (knowledge management) and Outlook (email and calendar)
+ Ability to work 40 hours / week during standard business operating hours Monday - Friday from 8:00am - 8:00pm AST. It may be necessary, given the business need, to work overtime or weekends
**Preferred Qualifications:**
+ Associates or Bachelor's degree (or higher)
+ Financial acumen or accounting experience
+ Proven excellent written and verbal communication skills
+ Proven solid communication, and interpersonal skills; able to work with team members and all levels within the organization.
+ Proven solid analytical/problem solving skills
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
Healthcare Coordinator
Service coordinator job in San Juan, PR
Job Description: GENERAL JOB INFORMATION JOB TITLE: Coordinator - Hospital DivisionDEPARTMENT: Hospital DivisionIMMEDIATE SUPERVISOR: Manager - Hospital DivisionCLASSIFICATION: Non-Exempt Coordinate all service requests received via phone calls or emails, following established procedures, maximizing Division resources, and ensuring a high level of customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES Handle daily customer communications (e.
g.
, phone calls, text messages, and emails) requesting service for hospital equipment, in order to:a.
Prepare and send a service quotation to the client when there is no active contract.
b.
Verify whether the service is covered under warranty.
c.
Forward the approved quotation to the Credit and Accounts Receivable unit to arrange payment.
d.
Create the service call in Salesforce.
e.
Assign the call to the appropriate Technician based on availability, training, and location relative to the client.
Obtain complete information about the equipment issue by contacting the client as needed, ensuring accurate documentation of the call in Salesforce.
Verify that the Technician has completed the service closure process in Salesforce.
Invoice clients for completed services through Acumatica, ensuring accuracy (including sales tax) and sending the invoice via email.
Create and maintain an updated list of equipment in Salesforce, including:a.
Entering sold equipment information once the Customer Service department sends the notification email.
b.
Inputting data under the ASSET tab.
c.
Creating service records in Salesforce for customer-owned equipment not purchased from Bionuclear.
Maintain an Excel spreadsheet listing all installed equipment and their required maintenance frequency as indicated by the manufacturer.
Coordinate preventive maintenance (PM) with clients and schedule them in Salesforce, assigning appropriate personnel and ensuring full compliance with each equipment's maintenance calendar.
Prepare quotations for parts, services, and maintenance outside contract scope, as requested by the Technician and/or client.
Assist Division personnel (Service Technicians, Sales Consultants, Applications Specialists, and the Manager) with the necessary arrangements to complete customer services, including but not limited to: parts requests and availability, demos, services, client training certificates, and customer communications.
Create contract information in Acumatica to process monthly billing on the first day of the month and send it to both the client and the Credit and Accounts Receivable Supervisor.
Manage multimeter certifications as follows:a.
National Standard:i.
Assign the instrument pickup to the Service Technician.
ii.
Record the certification expiration date in Salesforce once picked up.
iii.
Create an Outlook alert, copying the Senior Service Technician and the Division Manager, indicating the next calibration date.
b.
Southeastern Biomedical:i.
Request certification cost quotation from the supplier.
ii.
Send the quotation to the Division Manager for approval.
iii.
Forward the approved quotation to the Purchasing Department to generate the Purchase Order (P.
O.
) and prepare shipment once approval is confirmed.
iv.
Enter calibration expiration information in Salesforce upon instrument return.
v.
Create an Outlook alert copying the Senior Service Technician and the Division Manager.
Identify and assign Technicians for customer site visits and installation or demo project setup.
Create new customer records in Salesforce:a.
Verify if the customer exists in the database; if not, send the “New Customer HC” form.
b.
Enter customer data upon receipt of the completed form.
c.
Notify Customer Service to request the customer number (HC).
d.
Prepare a quotation based on customer requirements.
e.
Send the quotation to the client and, once approved, generate the service order.
Coordinate equipment pickup, transfer, or relocation (including demos or loaners) by:a.
Contacting the client to confirm details and availability.
b.
Assigning the appropriate Technician.
c.
Creating the service in Salesforce.
d.
Closing the service cycle in Acumatica.
e.
Issuing the invoice as applicable.
Manage warranty claims with suppliers (parts and/or services):a.
Receive specifications from the Technician for the claim.
b.
Enter the claim in the supplier portal.
c.
Notify the supplier via email of the claim submission.
d.
Create the service call and assign the Technician once the part is received.
e.
Prepare part orders and sales requests as follows:i.
Compile a detailed list of required parts in Excel.
ii.
Request quotations from external suppliers as needed.
iii.
Send the list to the Division Manager for approval.
iv.
Forward approved requests to the Purchasing Department (“Purchasing” group).
v.
Follow up with Purchasing until all purchase orders are received.
vi.
Generate service invoices and send them to clients via email or physical document.
vii.
Send the final invoice to the Finance Department's Credit and Accounts Receivable unit based on the true equipment cost.
Ensure strict adherence to the Division's instructions, guidelines, and specifications when executing coordination tasks.
Process equipment sales as follows:a.
Verify the supplier's installed base list (Excel) to check if the client is registered in the PEGA portal.
b.
If not, provide supplier with client name, employer ID, address, and phone, along with W9 and Merchant Registration.
c.
Once confirmed, email GE's “Installed Base” group the equipment serial number and the Technician's report (SA from Salesforce).
Create new parts in the Acumatica platform.
Notify clients when the supplier issues an equipment recall:a.
Send the client the authorization document to process the recall.
b.
Assign the appropriate Technician to perform the recall service.
c.
Send the supplier the Technician's SA report and client authorization to confirm closure.
d.
Process a zero-dollar invoice for the recall in Acumatica.
Perform administrative tasks for the department, including but not limited to: answering and making calls, taking and relaying messages, copying, scanning, filing, distributing correspondence, and other related duties.
Coordinate participation of Hospital Division staff in conventions, including:a.
Creating a checklist of all requirements.
b.
Sending the checklist to the Project Management Department with all relevant details.
c.
Organizing promotional material quantities for distribution.
d.
Requesting placement of materials in warehouse aisle “S.
”e.
Invoicing convention equipment in Acumatica to record movement.
f.
Verifying placement with the Project Messenger.
g.
Upon completion, confirming return and counting promotional materials.
h.
Sending a final checklist to Project Management confirming returns and status.
i.
Removing the invoice in Acumatica to reflect equipment return to inventory.
Actively contribute to maintaining the company's mission and achieving its vision, exemplifying Bionuclear's culture of efficiency, values, and commitment to superior internal and external customer service.
INCIDENTAL DUTIES AND RESPONSIBILITIES Identify misplaced equipment, parts, or documents and follow up with relevant personnel to maintain organization within the Hospital Division.
Cover Receptionist duties during lunch breaks or as needed to support the Administration Department.
Participate in cycle and/or annual inventories by counting warehouse parts (009) and entering results in Acumatica, in coordination with the Inventory Coordinator.
Coordinate participation of Division personnel in trainings and development activities (e.
g.
, flight reservations, car rentals, lodging, expenses).
Attend and/or coordinate meetings, trainings, and professional development activities as required.
Coordinate, receive, and host visitors, including assisting with equipment transfer and installation between company facilities in coordination with other departments.
Handle customer calls regarding complaints or improvement opportunities and refer them appropriately for resolution.
Seek continuous improvement in daily tasks and assigned projects in alignment with Lean work principles.
Perform other duties as assigned.
EDUCATIONAL REQUIREMENTS High school diploma and at least two years of college education or completion of a technical course.
PROFESSIONAL EXPERIENCE Minimum of one (1) year providing customer service.
JOB COMPETENCIESKNOWLEDGE, SKILLS, ABILITIES, AND APTITUDES REQUIRED Strong command of Microsoft Windows applications: Word, Excel, PowerPoint, Outlook Excellent verbal and written communication skills in English and Spanish Ability to interact effectively with individuals at all organizational levels Strong prioritization and attention-to-detail skills Ability to identify and correct errors or omissions Ability to perform precise and effective coordination, ensuring timely synchronization in dynamic environments Excellent customer service skills and professional demeanor Ability to work collaboratively in a team environment Ability to work under pressure Availability for irregular hours and overtime Ability to multitask and meet expected results Capacity to complete tasks and goals with minimal supervision Strong emotional self-management and interpersonal skills DISCLAIMER CLAUSE The information contained herein summarizes the general nature and complexity of the functions, competencies, and responsibilities of the position.
It should not be interpreted as an exhaustive list of all duties, tasks, and responsibilities.
Other tasks may be added, or existing ones modified, as determined by the company We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.
Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
EEO/Affirmative Action for Veterans/Workers with Disabilities _____________________________________________________________________________________________________________________________________________________________________ DATOS GENERALES DEL PUESTO Título del Puesto: Coordinador de la División HospitalariaDepartamento: HospitalariaSupervisor(a) Inmediato(a): Gerente de la División HospitalariaClasificación: No-exento Naturaleza del Puesto Coordinar todas las solicitudes de servicios que se generen a través de llamadas telefónicas o correos electrónicos, siguiendo los procesos establecidos, maximizando los recursos de la División y garantizando un alto nivel de satisfacción en el servicio al cliente.
Deberes y Responsabilidades Esenciales del PuestoAtender diariamente las comunicaciones de los clientes, tales como llamadas telefónicas, mensajes de texto y correos electrónicos que soliciten servicio para equipos hospitalarios, con el fin de: a.
Preparar y enviar al cliente una cotización del servicio, de no tener un contrato.
b.
Verificar si el servicio corresponde o no a garantía.
c.
Referir la cotización aprobada por el cliente a la unidad de Crédito y Cuentas por Cobrar para acordar y concretizar el pago.
d.
Crear la llamada en Salesforce.
e.
Asignar la llamada al técnico correspondiente, según la disponibilidad, los adiestramientos del personal y la distancia entre el técnico y el cliente.
Obtener la información completa sobre el problema del equipo, según sea necesario, mediante llamada al cliente tras el recibo de la requisición, para documentar correctamente la información en Salesforce.
Verificar que el técnico haya completado el ciclo de cierre del servicio en Salesforce.
Facturar al cliente el servicio realizado mediante Acumatica, asegurando que la factura esté correcta, incluyendo el IVU, y enviarla por correo electrónico.
Crear y mantener actualizada en Salesforce la lista de equipos, lo que incluye: a.
Incluir la información del equipo vendido una vez el personal de Atención al Cliente envíe el correo correspondiente.
b.
Entrar la información en la pestaña denominada “Asset”.
c.
Crear los servicios solicitados por clientes para equipos que no fueron comprados a través de Bionuclear.
Crear y mantener actualizada una tabla en Excel con todos los equipos instalados y la frecuencia de mantenimientos según las indicaciones del manufacturero.
Coordinar los mantenimientos preventivos (PM) con los clientes, agendarlos en Salesforce y asignar al personal correspondiente, asegurando el cumplimiento del calendario establecido.
Preparar cotizaciones de piezas, servicios y mantenimientos fuera de contratos según lo solicitado por el técnico o el cliente.
Atender las requisiciones del personal de la División (técnicos, consultores de ventas, especialistas de aplicaciones y gerente) y coordinar las gestiones necesarias para completar los servicios.
Esto incluye requisiciones y disponibilidad de piezas, demos, servicios, certificados de adiestramiento, llamadas y visitas a clientes.
Crear en Acumatica la información de los contratos para facturarlos el primer día del mes y enviarla al cliente y a la Supervisora de Crédito y Cuentas por Cobrar.
Gestionar la información de los multímetros con los suplidores correspondientes (National Standard y Southeastern Biomedical), incluyendo la asignación de recogido, solicitudes de cotización, creación de alertas y registro de fechas de calibración en Salesforce y Outlook.
Identificar y asignar al técnico correspondiente para realizar visitas a clientes y gestiones relacionadas con proyectos de instalación de equipos o demos.
Crear nuevos clientes en Salesforce, verificando primero si ya existen en la base de datos; de no ser así, enviar el formulario “Cliente nuevo HC”, recibir la información completada, solicitar el número de cliente, crear la cotización, enviarla al cliente y generar el servicio una vez aprobada.
Coordinar el recogido, movimiento o mudanza de equipos, demos o loaners, lo que incluye llamar al cliente, asignar el trabajo al técnico, crear el servicio en Salesforce, cerrar el ciclo en Acumatica y facturar según corresponda.
Gestionar reclamaciones bajo garantía con suplidores, tanto de piezas como de servicios, registrando la información en los portales de suplidores, notificando por correo electrónico, coordinando con técnicos y preparando las órdenes de piezas y solicitudes de ventas, siguiendo el proceso establecido.
Asegurar el cumplimiento de las instrucciones, guías y especificaciones provistas por el personal de la División en la ejecución de las tareas de coordinación.
Procesar las ventas de equipos verificando la base instalada del suplidor, registrando al cliente en el portal “PEGA” cuando sea necesario, y comunicando la información correspondiente al suplidor y al grupo “Base Instalada” de GE.
Crear piezas nuevas en la plataforma de Acumatica.
Notificar a los clientes sobre “recalls” de equipos, coordinar el trabajo del técnico, enviar la