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The differences between support clerks and information systems technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a support clerk, becoming an information systems technician takes usually requires 4-6 years. Additionally, an information systems technician has an average salary of $46,346, which is higher than the $35,159 average annual salary of a support clerk.
The top three skills for a support clerk include customer service, data entry and patients. The most important skills for an information systems technician are customer service, troubleshoot, and technical support.
| Support Clerk | Information Systems Technician | |
| Yearly salary | $35,159 | $46,346 |
| Hourly rate | $16.90 | $22.28 |
| Growth rate | -5% | 10% |
| Number of jobs | 163,168 | 173,424 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 50% |
| Average age | 47 | 44 |
| Years of experience | 2 | 6 |
A support clerk is primarily in charge of performing administrative support tasks in an office, making the daily workflow easier. Their responsibilities typically include preparing and processing documentation, answering and forwarding calls, handling correspondence, disseminating and organizing files, and running errands as needed. They may also update databases, maintaining records of all transactions. Furthermore, as a support clerk, it is essential to maintain an active communication line with staff, coordinating to ensure efficient and smooth workplace operations.
An information systems technician is responsible for maintaining the efficiency of various network systems' performance. Information systems technicians provide network troubleshooting, upgrading systems for optimization, maintaining the security of databases, managing the interaction of networks, and inspecting and troubleshooting system inconsistencies. Additional duties include creating network designs based on clients' specifications, configuring software and hardware applications, and creating reports on system issues and resolutions. An information systems technician must have excellent knowledge of information systems procedures, programming languages, detecting malfunctions, and making resolutions promptly.
Support clerks and information systems technicians have different pay scales, as shown below.
| Support Clerk | Information Systems Technician | |
| Average salary | $35,159 | $46,346 |
| Salary range | Between $22,000 And $54,000 | Between $28,000 And $74,000 |
| Highest paying City | San Diego, CA | Rahway, NJ |
| Highest paying state | Hawaii | New Jersey |
| Best paying company | Los Alamos National Laboratory | Simpson Thacher & Bartlett |
| Best paying industry | Government | Government |
There are a few differences between a support clerk and an information systems technician in terms of educational background:
| Support Clerk | Information Systems Technician | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between support clerks' and information systems technicians' demographics:
| Support Clerk | Information Systems Technician | |
| Average age | 47 | 44 |
| Gender ratio | Male, 26.1% Female, 73.9% | Male, 73.6% Female, 26.4% |
| Race ratio | Black or African American, 10.7% Unknown, 4.6% Hispanic or Latino, 20.6% Asian, 8.4% White, 54.6% American Indian and Alaska Native, 1.0% | Black or African American, 6.2% Unknown, 4.7% Hispanic or Latino, 8.8% Asian, 12.0% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 6% | 11% |