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The differences between supports and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a support and an administrative technical support. Additionally, an administrative technical support has an average salary of $46,753, which is higher than the $36,227 average annual salary of a support.
The top three skills for a support include customer service, cash management and customer satisfaction. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.
| Support | Administrative Technical Support | |
| Yearly salary | $36,227 | $46,753 |
| Hourly rate | $17.42 | $22.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 136,788 | 186,858 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department. They also help with implementing strategic procedures to improve operations and reach maximum productivity. A support employee must have excellent communication and customer service skills, ensuring clients' satisfaction with the services and maintain good feedback to boost the company's brand, attract more clients, and increase revenues.
Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.
Supports and administrative technical supports have different pay scales, as shown below.
| Support | Administrative Technical Support | |
| Average salary | $36,227 | $46,753 |
| Salary range | Between $24,000 And $54,000 | Between $29,000 And $75,000 |
| Highest paying City | Urban Honolulu, HI | New York, NY |
| Highest paying state | Hawaii | New Jersey |
| Best paying company | Microsoft | AIG |
| Best paying industry | Professional | - |
There are a few differences between a support and an administrative technical support in terms of educational background:
| Support | Administrative Technical Support | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 52% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between supports' and administrative technical supports' demographics:
| Support | Administrative Technical Support | |
| Average age | 42 | 42 |
| Gender ratio | Male, 51.4% Female, 48.6% | Male, 67.6% Female, 32.4% |
| Race ratio | Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |