Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between supports and client support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a support and a client support specialist. Additionally, a client support specialist has an average salary of $39,585, which is higher than the $36,227 average annual salary of a support.
The top three skills for a support include customer service, cash management and customer satisfaction. The most important skills for a client support specialist are customer service, client support, and client service.
| Support | Client Support Specialist | |
| Yearly salary | $36,227 | $39,585 |
| Hourly rate | $17.42 | $19.03 |
| Growth rate | 10% | 10% |
| Number of jobs | 136,788 | 136,163 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department. They also help with implementing strategic procedures to improve operations and reach maximum productivity. A support employee must have excellent communication and customer service skills, ensuring clients' satisfaction with the services and maintain good feedback to boost the company's brand, attract more clients, and increase revenues.
A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.
Supports and client support specialists have different pay scales, as shown below.
| Support | Client Support Specialist | |
| Average salary | $36,227 | $39,585 |
| Salary range | Between $24,000 And $54,000 | Between $29,000 And $53,000 |
| Highest paying City | Urban Honolulu, HI | New York, NY |
| Highest paying state | Hawaii | New York |
| Best paying company | Microsoft | NTT Data International L.L.C. |
| Best paying industry | Professional | Manufacturing |
There are a few differences between a support and a client support specialist in terms of educational background:
| Support | Client Support Specialist | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between supports' and client support specialists' demographics:
| Support | Client Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 51.4% Female, 48.6% | Male, 41.7% Female, 58.3% |
| Race ratio | Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |