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The differences between supports and customer support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a support and a customer support analyst. Additionally, a customer support analyst has an average salary of $65,147, which is higher than the $36,227 average annual salary of a support.
The top three skills for a support include customer service, cash management and customer satisfaction. The most important skills for a customer support analyst are customer service, customer support, and technical support.
| Support | Customer Support Analyst | |
| Yearly salary | $36,227 | $65,147 |
| Hourly rate | $17.42 | $31.32 |
| Growth rate | 10% | 10% |
| Number of jobs | 136,788 | 116,811 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department. They also help with implementing strategic procedures to improve operations and reach maximum productivity. A support employee must have excellent communication and customer service skills, ensuring clients' satisfaction with the services and maintain good feedback to boost the company's brand, attract more clients, and increase revenues.
A customer support analyst is responsible for assisting customers with their service issues, responding to their inquiries and concerns, and resolving their complaints. Customer support analysts strategize techniques in improving the customer's experience by providing outstanding customer services. They also review quality audits and logs to determine the efficiency and effectiveness of services and modify procedures as needed. A customer support analyst must have excellent communication and organizational skills to look for customer solutions that would highly improve the company's reputation to the market.
Supports and customer support analysts have different pay scales, as shown below.
| Support | Customer Support Analyst | |
| Average salary | $36,227 | $65,147 |
| Salary range | Between $24,000 And $54,000 | Between $42,000 And $99,000 |
| Highest paying City | Urban Honolulu, HI | San Francisco, CA |
| Highest paying state | Hawaii | New Jersey |
| Best paying company | Microsoft | SAP |
| Best paying industry | Professional | Technology |
There are a few differences between a support and a customer support analyst in terms of educational background:
| Support | Customer Support Analyst | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between supports' and customer support analysts' demographics:
| Support | Customer Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 51.4% Female, 48.6% | Male, 59.9% Female, 40.1% |
| Race ratio | Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4% | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |