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The differences between supports and desktop support consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a support and a desktop support consultant. Additionally, a desktop support consultant has an average salary of $46,733, which is higher than the $36,227 average annual salary of a support.
The top three skills for a support include customer service, cash management and customer satisfaction. The most important skills for a desktop support consultant are desktop support, customer service, and troubleshoot.
| Support | Desktop Support Consultant | |
| Yearly salary | $36,227 | $46,733 |
| Hourly rate | $17.42 | $22.47 |
| Growth rate | 10% | 10% |
| Number of jobs | 136,788 | 100,650 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department. They also help with implementing strategic procedures to improve operations and reach maximum productivity. A support employee must have excellent communication and customer service skills, ensuring clients' satisfaction with the services and maintain good feedback to boost the company's brand, attract more clients, and increase revenues.
The duties of a desk support consultant vary on their line of work or industry of employment. Most of their responsibilities are likely to revolve around reaching out to clients through calls and correspondence, answering inquiries, troubleshooting, and providing corrective measures, all to attain customer satisfaction. Moreover, a desk support consultant may devise strategies to better communicate with clients, produce progress reports, and maintain accurate records of all transactions. Furthermore, it is essential to adhere to all policies and regulations at all times.
Supports and desktop support consultants have different pay scales, as shown below.
| Support | Desktop Support Consultant | |
| Average salary | $36,227 | $46,733 |
| Salary range | Between $24,000 And $54,000 | Between $33,000 And $64,000 |
| Highest paying City | Urban Honolulu, HI | Boston, MA |
| Highest paying state | Hawaii | Massachusetts |
| Best paying company | Microsoft | NTT Data International L.L.C. |
| Best paying industry | Professional | Finance |
There are a few differences between a support and a desktop support consultant in terms of educational background:
| Support | Desktop Support Consultant | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 52% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Massachusetts Institute of Technology |
Here are the differences between supports' and desktop support consultants' demographics:
| Support | Desktop Support Consultant | |
| Average age | 42 | 42 |
| Gender ratio | Male, 51.4% Female, 48.6% | Male, 85.0% Female, 15.0% |
| Race ratio | Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 13.5% White, 54.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |