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The differences between supports and service support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a support and a service support specialist. Additionally, a service support specialist has an average salary of $43,538, which is higher than the $36,227 average annual salary of a support.
The top three skills for a support include customer service, cash management and customer satisfaction. The most important skills for a service support specialist are customer service, support services, and social work.
| Support | Service Support Specialist | |
| Yearly salary | $36,227 | $43,538 |
| Hourly rate | $17.42 | $20.93 |
| Growth rate | 10% | 10% |
| Number of jobs | 136,788 | 125,209 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department. They also help with implementing strategic procedures to improve operations and reach maximum productivity. A support employee must have excellent communication and customer service skills, ensuring clients' satisfaction with the services and maintain good feedback to boost the company's brand, attract more clients, and increase revenues.
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
Supports and service support specialists have different pay scales, as shown below.
| Support | Service Support Specialist | |
| Average salary | $36,227 | $43,538 |
| Salary range | Between $24,000 And $54,000 | Between $26,000 And $72,000 |
| Highest paying City | Urban Honolulu, HI | New York, NY |
| Highest paying state | Hawaii | Connecticut |
| Best paying company | Microsoft | Cheniere Energy |
| Best paying industry | Professional | Technology |
There are a few differences between a support and a service support specialist in terms of educational background:
| Support | Service Support Specialist | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between supports' and service support specialists' demographics:
| Support | Service Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 51.4% Female, 48.6% | Male, 39.2% Female, 60.8% |
| Race ratio | Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |