Technical support engineer jobs in Washington

The AWS Global Connectivity and Network Availability (GCNA) Organization is looking for a Network Development Engineer to join our Internet Edge and Backbone team. Network Development Engineers partner with our broader Infrastructure organization on configurations standards and tools, and collaborate with Systems and Software Engineers to ensure fast, smooth roll-out of new designs and products, and also deploy and sustain networking software tools. AWS GCNA is the backbone that connects the global AWS network and focuses on managing the internet traffic that allows users to access their information and applications regardless of where they are in the world. GCNA is responsible for building and designing a complex backbone network that allows internet traffic to flow efficiently between data centers and customers. If you like to work with new technologies, optimizing existing technology, and have experience participating in network/systems support for a large-scale enterprise or service provider environment, we would like to meet you. Your work will play a key role in driving the stability and sustainability of next-generation IP networks. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you would like to request an accommodation for the interview or onboarding process, please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting **************************************** Mentorship and Career growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional. Key job responsibilities Network Development Engineers perform high quality network and/or systems operations, deployments, scaling, technology refreshes, sustaining engineering, best practices application, optimization, internal/external customer interactions, and produce appropriate technical documentation. Create and implement changes on the network. Work closely with our automation teams in defining the tools that allows us to scale at higher volume. Lead network projects in the areas of network sustaining engineering, network deployment/implementation, network scaling, technology refresh, best practices application, and/or network optimization. Sustain Amazon Web Services' next generation networks for significant AWS customers by providing critical network support to diagnose, mitigate impact, and resolve large-scale networking events. Operate and troubleshoot network routing, interconnectivity, platforms, performance, and configurations issues; including necessary low-level application interaction, Unix systems, and new age networking software tools. Drive and support innovation from Top of Rack to the Network Border, and everything in between. Partner with our broader Network/Infrastructure organization in the areas of network engineering, configurations standards, and tools. Work closely with our Network/Systems/Software Engineering teams to ensure fast, smooth roll-out of new designs and products, as well as, assist with deployment and sustaining of networking software tools. Maintain standards across the networking toolset and ensure that we are fully compliant to those standards and policies. Deliver simple, sustainable, and repeatable solutions and processes. Collaborate with the highest tier escalation engineers/resolvers. Create and review documentation and process regarding network. implementation/deployments, recurring issues, new standard operating procedures, knowledge transfer material, etc. A day in the life Engineers in the organization have a wide range of responsibilities: we work with internal partners to develop and implement the next gen platforms along with the tooling ecosystems to support these platforms driving efficiency and scalability through the automation of builds, configuration deployment, and the scaling of capacity. Because network is one of the largest in the world, there is no blue print at our scale allowing our engineers to develop solutions to the complex challenges that we face daily. We encourage durable solutions that look around corners while taking into consideration our customer needs from a cost, performance, and reliability perspective. Our team develops tooling that provides the required visibility and control of traffic across the network, while prioritizing the automatic mitigation of events to minimize the impact to our customers during events. Work in a 24x7 team on call rotation, with ability to drive into workplace for critical events/needs. Manage customers during problem resolution and operating efficiently under pressure. Sit at the computer during scheduled work hours with appropriate breaks while maintaining a high level of alertness and attention to detail. Travel to data center/network sites and Amazon/customer offices as needed. About the team Within AWS Networking, the Backbone Enterprise, and Regional Engineering (BERE) organization is responsible for the design, implementation, and operations of a wide array of networking infrastructure that provide global connectivity between all AWS Regions and edge locations. BERE provides the massive scale required to support our AWS customers and internal services, via a network that grows by 70% annually. In addition, they have teams that are responsible for the design and operation of our global corporate office and data center network, allowing tens of thousands of Amazonians to perform their daily tasks in support of our customers. BASIC QUALIFICATIONS- 3+ years of automation scripting using Python, Bash, Shell and/or Perl experience - 8+ years of major internet routing protocols experience PREFERRED QUALIFICATIONS- 3+ years of working in a Linux/Unix environment experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $143,200/year in our lowest geographic market up to $247,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.