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Agent jobs in Utica, NY

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  • Customer Service Representative

    Belcan 4.6company rating

    Agent job in East Syracuse, NY

    Job Title: Customer Service Representative Zip Code: 13057 Duration: 6 months Pay Rate: $18.00/hr. Keyword's: #EastSyracusejobs; #CustomerServiceRepresentativejobs; The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Client Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems. MAJOR DUTIES AND RESPONSIBILITIES Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention. Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives. Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Client Retail expectations. Uses courteous and professional language. Works effectively in a team environment. Creates a win-win resolution to problems. BASIC QUALIFICATIONS High School or equivalent is preferred but not REQUIRED Ability to produce quality and professional written correspondence with customers Ability to demonstrate and perform basic math Customer service orientation Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers Commitment to providing resolution to customer issues on the first contact Strong English comprehension and a good command of grammar
    $18 hourly 1d ago
  • Customer Service Representative

    Russell Tobin 4.1company rating

    Agent job in East Syracuse, NY

    Russell Tobin's client is hiring a Customer Service Representative in East Syracuse, NY Employment Type: Contract Schedule: Monday-Friday 10:30am-7pm Pay rate: $17-$18/hr Responsibilities: Handle inbound calls from ECPs regarding lens orders, order status, tracking, remakes, and general inquiries Make outbound calls to follow up on pending jobs Manage an average call volume of approximately 8 calls per hour Provide multi-channel support (phone, email, chat, and other platforms as needed) Resolve customer issues using internal tools, business judgment, and cross-functional collaboration Escalate unresolved issues following established procedures Maintain productivity, quality, and customer satisfaction standards Communicate professionally using courteous and clear language Work collaboratively in a team-focused environment Requirements: High School Diploma or equivalent preferred (not required) Strong written and verbal English communication skills with the ability to perform basic math Optical experience preferred (opticians, optical front desk, or lab experience a plus); ABO certification is a plus with opportunity for pay increase after hire Strong customer service background with a customer-focused mindset and commitment to first-contact resolution Comfortable handling both inbound and outbound calls Detail-oriented with strong problem-solving skills and intermediate computer skills, including proficiency with Windows OS, Microsoft Office, and internet/web browsers Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
    $17-18 hourly 3d ago
  • Real Estate Agent

    Keller Williams Reality-Syracuse 4.2company rating

    Agent job in Syracuse, NY

    Dedicated Real Estate Professional or a pre-licensed person considering a career in Real Estate. Good communication skills, learning based, and integrity are some of the stand out attributes of the position. Keller Williams Realty is soon to be the No#1 Real Estate company in the USA. The education, models and systems to help Agents succeed are the best in the business.
    $101k-125k yearly est. 60d+ ago
  • Customer Service Representative

    Community Financial System, Inc. 4.3company rating

    Agent job in Old Forge, NY

    Job Description At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities A Customer Service Representative (CSR) is responsible to deliver a positive customer experience to current and prospective bank customers on the banking floor. This position must be able to adapt well in the face of workplace stressors such as customers service complaints. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player. Provide quality customer service and a positive banking experience by handling financial transactions (i.e. opening of accounts) with a professional attitude Determine customer needs, explain and sell products and services Participate in branch prospecting efforts Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc. Serve as a liaison between customer and operational areas May provide back up to the teller line as needed Ability to understand directions and adhere to established policy and procedures Able to remain focused Other related duties as assigned or directed Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner As an integral member of the Branch, this position is also responsible to provide assistance wherever necessary to help the Branch and the Bank in achieving their annual goals May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels Qualifications Education, Training and Requirements: High School Diploma or GED Internal product and services knowledge Accurate and proficient math skills Professional and friendly interpersonal communications skills Proficient computer skills Clear thinking and ability to stay focused Thorough knowledge of bank products and services Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility Two (2) years of bank and/or customer service normally required All applicants must be 18 years of age or older
    $28k-33k yearly est. 13d ago
  • Right of Way Agent (Embedded)

    Coates Field Service Inc. 4.6company rating

    Agent job in Syracuse, NY

    Job Description Coates Field Service, Inc. is seeking an experienced Right of Way Agent to support a client's distribution and transmission. The successful candidate will be experienced in acquiring linear right of way for private landowners, and able to adapt to tight deadlines in order to meet project deliverables. The office location is near Syracuse, NY. **Per Diem is NOT Available** Primary Job Duties & Responsibilities: Investigate, negotiate, acquire, defend, and ensure legal recording and enforcement of property rights required for electric, gas, or communication infrastructure Utilize existing and future software and physical files to document all communication with landowners including in-person meetings, email, and phone in addition to capturing project updates and progress on each affected parcel Engages landowners to mitigate encroachments on rights of way Prepare or assist in preparing and securing specific state, highway, railroad, County, Town, City, Village permits for use of lands owned by governmental agencies, the public or other utilities including tree-clearing permits. Investigate, negotiate, and acquire leases, licenses, and permits for Networks infrastructure, staging areas for storm or construction lay down areas, railroads & canals crossing permits Responsible for document management involving legal documents filing, recording, parceling & indexing and retrieval Coordinate and process payments to landowners for certain property rights through internal workflow Investigate electric and gas franchise agreements and boundary lines Obtains right of entry and survey permission from private landowners. Potentially negotiates and acquires property rights required for transmission and distribution projects. Responds to internal and external stakeholder inquiries in matters related to property rights. Reviews and processes executed documents according to client requirements; may include requesting payment remittance, recording, etc. Serves as legal witness as necessary for condemnation or other proceedings. Other job duties and responsibilities as assigned. Knowledge, Skills & Abilities: Required: Knowledge of real estate principles gained through education and experience Must have NY Notary Public License or have the ability to obtain that license within 3 months of hiring Preferred: Working knowledge of drafting and negotiating property rights documents including rights-of-way, easements, leases, purchases, and sale agreements. Strong understanding of electric transmission, sub-transmission, and distribution principles as related to right-of-way and land rights. Excellent written and verbal communication skills. Strong negotiation and interpersonal skills. Ability to utilize multiple forms of technology including project databases, Microsoft Office Suite, Google Earth, etc. Ability to plot metes and bounds descriptions of property and read a variety of maps, electronic and paper. Ability to evaluate, interpret, and analyze engineering and right-of-way drawings. Ability to interpret and research (abstract) legal documents. Skilled in property rights research methods, including courthouse searches for recorded documents and internet research of same. Ability to determine valuation of crops, timber, etc. for damage settlement. Ability to travel regularly. Right of Way Agents may have prior experience as attorneys, paralegals, real estate, or land professionals, working in industries such as electric utility power or communication companies, pipeline, engineering firms or government agencies specializing in land development. Coates has a 75-year history providing comprehensive land acquisition and right of way services to municipalities, utilities, energy providers, and oil and gas companies nationwide. The first firm of its kind, we are widely recognized as a leader in the land and right of way acquisition industry. A national corporation, Coates has the depth of knowledge and the agility to respond to client needs in all 50 states. Coates is headquartered in Oklahoma City, Oklahoma, with regional offices located throughout the United States. It is our mission to provide professional, high-quality, cost-efficient land acquisition and right-of-way services our clients need, when and where they need us. Coates is committed to rewarding the loyalty of the national team of Coates' Employees. Coates hires the best candidates available for all positions, without regard to the individual's race, religion, or sexual preference or orientation. Coates is an Equal Opportunity Employer (EOE). Coates offers a comprehensive and generous benefits package, including medical/dental, vision, STD/LTD, life insurance, paid time off, company paid holidays, and more!
    $39k-75k yearly est. 22d ago
  • Right of Way Agent

    Canacre

    Agent job in Syracuse, NY

    Canacre's core services focus on leadership in Environment and Land services throughout the project lifecycle. At Canacre, we emphasize continuous development and growth. Our commitment to investing in industry knowledge and the expertise of our teams sets us apart. Our goals are to provide technical leadership for greater regulatory understanding and certainty and to build collaborative relationships with stakeholders, mitigating tomorrow's environment, land and right-of-way risks today. At Canacre, we act with honesty and integrity within a culture where trust, collaboration, and teamwork flourish. We commit to diversity, inclusivity and the celebration of successes. Our vision is to foster an environment that promotes inspired and empowered team members who make an impact. The Right of Way Agent will be responsible for acquisition and enforcement of real property rights required for the operation, maintenance, and expansion of transmission, distribution, and communication systems, and other public and private infrastructure. The Right of Way Agent will provide local contact for interface with government, permitting, and customer interface related to franchise or property rights. DUTIES AND RESPONSIBILITIES: Research, negotiate, acquire, defend, and ensure legal recording and enforcement of property rights required for electric, gas, or communication infrastructure for the client Document all project related activities, communication and correspondence with landowners including in-person meetings, email, phone, mail, etc. Assist in preparing and securing specific state, highway, railroad, County, Town, City, Village permits for use of lands owned by governmental agencies, the public or other utilities including tree clearing permits. Research, negotiate, and acquire leases, licenses, and permits for client infrastructure, staging areas for storm or construction lay down areas, railroads & canals crossing permits Coordinate and process payments to landowners for certain property rights Review legal descriptions, maps and other resources to ensure acquisition areas are correctly defined. Review real estate market data and/or appraisals to present to landowners or to develop basis for proposed settlements; develop comparable market analyses for presentation to client as needed. Prepare various documents necessary to document basis for settlements, construction conditions, close negotiations, damages, etc. Serve as legal witness as necessary for condemnation or other proceedings Other activities related to obtaining or managing land rights to support substation relocations/rebuilds, transmission line rebuilds, and other utility scale projects Other tasks as assigned by project stakeholders. Maintain project related files in organized manner, adhering to company work breakdown structures and file naming protocols. Perform other duties as required. QUALIFICATIONS: Secondary degree or accreditation in related field is considered an asset. 2-3 years of experience negotiating property rights documents including rights-of-way, easements, licenses, leases, purchase and sale agreements Experience drafting and negotiating property rights documents including rights-of-way, easements, licenses, leases, purchase and sale agreements Knowledge of Real Estate principles gained through education and experience Clear, concise written and oral communications Strong organizational skills including project files, diaries and other project data. Strong negotiation and interpersonal skills Computer literacy (working knowledge of Microsoft Office software, Google Earth) Ability to plot metes and bounds descriptions of property and read a variety of maps, electronic and paper Ability to evaluate, interpret, and analyze engineering and right-of-way drawings Ability to interpret and research (abstract) legal documents Skilled in property rights research methods, including courthouse searches for recorded documents and internet research of same Ability to research, develop and determine valuation of local real estate, crops, timber, etc. for compensation and/or damage settlements. Ability to create and manage project forecasts associated with field agent tasks and professionally convey progress to internal and external stakeholders. Must be willing to travel regularly (up to 80%) Must have or have the ability to obtain a Notary Public License At Canacre, our benefits program is one of the ways in which we reinforce the value we place on employees and the role they play in helping us achieve our goals. Canacre offers comprehensive health and dental coverage, paid time off, and disability insurance. Other benefits include a 401(k) Savings Plan employer matching program, Employee Assistance Program, flexible work arrangement and a variety of wellness programs. Canacre is an equal opportunity employer, committed to a diverse workforce. Canacre complies with federal and state/provincial law governing non-discrimination in employment practices. Given the volume of applications we typically receive, we are unable to respond to all applicants, however, you will be contacted if your experience is a suitable match with one of our upcoming projects. At Canacre, we are committed to upholding the highest standards of employment practices in each jurisdiction we operate in. We ensure that all employees are fairly compensated for their work, in accordance with the provisions outlined by the Fair Labor Standards Act (FLSA) and the Canada Labour Code.
    $38k-81k yearly est. Auto-Apply 60d+ ago
  • Repossession Agent

    Legacy Recovery & Remarketing Services LLC

    Agent job in Syracuse, NY

    Job DescriptionLegacy Recovery & Remarketing Services is a third generation family run professional Repossession company with over 60 years experience in the business. Branch office located in Burnt Hills NY. No skills need apply, we will provide all training & certifications to prepare you to succeed! Requirements: must be minimum of 21 years old, must obtain or already possess NYS tow endorsement, must pass insurance driving record check as well as background check and drug screening.
    $38k-81k yearly est. 2d ago
  • Customer Service Representative

    Staffworks CNY

    Agent job in New York Mills, NY

    Job DescriptionCustomer Service RepresentativePay $16.00Hours 8am - 5pm Customer Service Clerk is responsible for acting as a liaison between customers and company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries..What's in it for you?Staffworks associates are eligible for the following: Accrued Paid Sick Leave Referral Bonus Incentives Become eligible for Health Insurance* Customer Service Clerk Responsibilities Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Place or cancel orders. Answer questions about warranties or terms of sale. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Compile reports on overall customer satisfaction. Customer Service Clerk Qualifications: High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Experience working with customer support We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization. How to Apply: Apply online now for this great opportunity! Please visit www.staffworkscny.com Call today (315) 735-5050' INDITIES
    $16 hourly 26d ago
  • Contact Center Agent I

    Nbtbancorp

    Agent job in Utica, NY

    Pay Range: $17.50 - $21.53The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers' information regarding their deposit and loan accounts, as well as product or service information. Complete account, product maintenance as well as complete monetary customer transactions. Responsible for creating a positive customer experience and representing the NBT brand and core values. The Contact Center supports customer inquiries through phone, message center, social media, e-mail, and other channels. Focusing on a single customer support channel, the incumbent will satisfy customer inquiries directly and recognize non-standard transactions to escalate. Education and Experience: High School Diploma or GED required Associates Degree preferred Customer service experience preferred Skills and Abilities: Strong Communication skills, both written and verbal Great active listening skills A patient, empathic attitude A passion to support Customers Ability to work and learn in fast paced environment Ability to work quickly and accurately Ability to multitask Computer Literacy Basic Trouble shooting skills Unique Job Characteristics and Requirements: Must be able to work flexible hours Requires Saturday hours Tasks Performed: 55% Responsible for resolving consumer customer inquiries via one customer support channel. Use active listening skills, ask probing questions to collect information needed to resolve customer inquiries. Provide customer with account, product or service information. Source data across multiple banking systems in order to research and resolve customer inquiries. Guide customers through basic troubleshooting steps Responsible for learning new products, and services in a fast-changing environment. Accountable for meeting metric driven goals. 20% Responsible for creating a positive customer experience and achieving defined satisfaction goals on customer satisfaction surveys. Represent the NBT Brand and uphold NBT core values. 10% Complete account, product maintenance as well as complete monetary customer transactions. . 10% Ensures that all security measures, policy and procedures are adhered to. 5% Other duties as assigned. Physical Requirements: Communicate effectively with internal and/or external customers Stationary 75% of time or greater Move Objects to Maximum 10 lbs Why Work at NBT At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community - because your success drives our success. Wellbeing At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally. Community Involvement NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace. Culture NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued. Career Development Whether you're just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential. Total Rewards NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives - ensuring you feel valued every step of the way. Business Stability NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan. Benefits for Full-Time Employees: Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. Parental Leave: Six weeks of paid leave at 100% of your salary. Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. Dental and Vision Coverage: Ensuring your overall health and well-being. Flexible Spending Accounts: For healthcare and dependent care expenses. Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage. Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage. Voluntary Benefits: Including hospital, accident, and critical illness coverage. Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future. Adoption Assistance: Supporting your growing family. Tuition Reimbursement: Invest in your education and career growth. Employee Assistance Program (EAP): Access to support and resources. Financial and Banking Services: Various benefits and financial planning assistance. Benefits for Part-Time Employees Working 20+ Hours/Week: Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. Generous Parental Leave: Six weeks of paid leave at 100% of your salary. Benefits for All Part-Time Employees: Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future Paid Sick and Safe Leave: For your health and safety. Employee Assistance Program (EAP): Access to support and resources. Financial and Banking Services: Various benefits and financial planning assistance. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.
    $17.5-21.5 hourly Auto-Apply 18d ago
  • Real Estate Showing Agent

    Showami

    Agent job in Syracuse, NY

    Showami is a service that licensed real estate agents use to earn money by assisting with buyer and rental showings, light inspection reports, Open Houses and other real estate tasks. We are seeking licensed real estate agents in Syracuse and surrounding areas to assist with various real estate tasks. Requirements: You must be a currently licensed real estate agent ( We can help you get licensed ) You must have access to the MLS You must have experience showing homes in the Syracuse area. You must be able to show homes using an electronic lockbox Agents will be paid an average of $34 or more per task with the opportunity to receive a tip for a job well done. Often times there are several homes shown to a single client. You will be paid for each home shown. You can apply for this job if you meet the above requirements. Showami is not a real estate brokerage. Licensed agents will stay with their current brokerage. We are a service that connects agents and have been called "The Uber of Real Estate". We provide Showing Agents and Showing Assistants in New York. To participate you must have full MLS access and the ability to schedule and show homes. In many markets that requires the ability to use an electronic lockbox. (if applicable) If you are unlicensed, Showami can help. We have access to discount real estate licensing classes and can help refer you to brokerages in your area once licensed. Respond to this job posting to get more information.
    $96k-128k yearly est. 60d+ ago
  • Water Safari Resort Reservationist

    Water Safari

    Agent job in Old Forge, NY

    Job Description ???? Reservationist - Water's Edge Inn & Old Forge Campground ???? Old Forge, NY ???? Seasonal | Opportunities Available Do you have a passion for hospitality? Are you the go-to person when it comes to helping others, keeping things organized, and creating a welcoming environment? As a Reservationist at Water's Edge Inn and Old Forge Campground , you'll be the first face our guests see and the last one they'll remember. From handling reservations to ensuring our guests have the best stay possible, you'll be at the heart of it all! What You'll Be Doing (a.k.a. Your Day-to-Day): ???? Manage Reservations: Handle all guest reservations with a positive and friendly attitude, from taking bookings to ensuring smooth check-ins and check-outs. You'll be the go-to expert in our reservation system and ensure all guests have a great start to their stay! ???? Guest Relations: Provide top-notch customer service to all guests. Whether it's offering a warm welcome, answering questions, or resolving concerns, you'll ensure that every guest feels valued and at home. ???? Coordinate with Other Teams: Work closely with the Maintenance Technician and Head Housekeeper to ensure that rooms and facilities are ready and up to standard, helping ensure a seamless guest experience. ???? Policy Communication: Ensure that guests are well-informed about policies, health, and safety procedures. You'll also suggest improvements to processes and procedures to keep things running smoothly. ????️ ???? Training & Coaching: Help onboard and train new team members, sharing your knowledge and experience to keep everyone on the same page and ensure great service for all. ???? Problem Solving: Address guest complaints or concerns with care and professionalism, finding solutions that leave everyone happy. What We're Looking For (a.k.a. You!): ???? Friendly & Outgoing: You're the kind of person who greets every guest with a smile and is always happy to help. ???? Tech-Savvy: Comfortable working with reservation software, word processing, spreadsheets, and all things PC-related. ????️ Excellent Communicator: Whether it's in person, on the phone, or through email, you communicate clearly and professionally with guests and team members alike. ???? Organized & Detail-Oriented: You can juggle multiple tasks and stay on top of every detail to ensure the guest experience runs smoothly. ???? Composed Under Pressure: Whether it's a busy check-in time or last-minute changes, you're able to handle high-pressure situations with a calm demeanor. ????️ Flexible Schedule: Ready to work nights, weekends, and holidays on a shared basis. After all, when guests are here to relax, you're ready to make their stay amazing! ???? Experience Preferred: Previous experience in the lodging industry, particularly with reservations and guest services, is a plus, but not required. Why You'll Love It Here: ???? Beautiful Location: Enjoy working in the picturesque setting of Water's Edge Inn and Old Forge Campground , where no two days are ever the same. ???? Great Team Atmosphere: Be a part of a friendly, collaborative team that's dedicated to making every guest experience unforgettable. ???? Growth Opportunities: Whether you're looking to build on your career in hospitality or just looking for a fun seasonal role, there's room for growth here at Water Safari Resort! ???? Memorable Experience: You'll be creating lasting memories for guests and helping them enjoy their time in one of the most fun-filled locations around. Ready to make an impact on guests' experiences and help make their stay one to remember? Apply today to become a Reservationist at Water's Edge Inn and Old Forge Campground and help us continue providing excellent service to our guests!
    $31k-37k yearly est. 17d ago
  • Sales Appointment Setter

    Comfort Windows 3.2company rating

    Agent job in Syracuse, NY

    Job Description Inbound Call Specialist - Comfort Windows & Doors Comfort Windows & Doors is seeking a motivated, customer-focused professional to join our team as an Inbound Call Specialist. In this role, you'll be the first point of contact for homeowners across Upstate New York who are considering our home improvement services. Your goal is to provide a positive first impression, answer questions about our products and services, and schedule appointments for our sales representatives. Schedule: Monday-Friday, 10:30 AM - 7:00 PM Key Responsibilities Answer and manage a high volume of inbound calls from prospective customers. Understand customer needs and schedule free in-home or showroom appointments for product demonstrations. Accurately enter customer information into our system. Participate in ongoing training to stay up to date on Comfort's products, promotions, and systems. Conduct occasional outbound follow-up calls from leads generated by advertisements, events, and home shows. Provide receptionist support as needed, including greeting walk-in customers, answering calls, and handling mail. Qualifications Minimum of 2 years' experience in inside sales and/or customer service (preferred). Strong phone presence with excellent communication and listening skills. Ability to thrive in a fast-paced environment while staying organized and detail-oriented. Proficient in Microsoft Word, Excel, and Outlook. Bilingual (Spanish/English) a plus. What We Offer Competitive hourly pay. Comprehensive benefits package, medical, dental, and vision insurance. 401(k) with dollar-for-dollar match up to 4%. Free $10,000 life insurance policy. Generous paid holidays, vacation, and sick time. Career advancement opportunities with a trusted leader in home improvement. Along with a competitive hourly pay rate, Comfort Windows & Doors offers a complete benefit package including health, dental, and vision coverage; 401K plan with a dollar-for-dollar company match up to 4%; a free $10K life insurance policy; generous number of paid holidays, vacation, and sick time; career advancement opportunities. Comfort Windows & Doors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
    $31k-37k yearly est. 31d ago
  • Customer Rep

    Globalchannelmanagement

    Agent job in Syracuse, NY

    Customer Rep needs 2+ years experience Customer Rep requires: Onsite Monday-Friday § 10:30-7:00 EST § Two 10-minute breaks and a 30-minute lunch Outbound, inbound calling PC savvy MS Office savvy Call center Customer service Customer Rep duties: Inbound call representative taking calls from regarding lens orders, order status, order tracking, remakes, general customer service inquiries Outbound calls to follow up with, on pending jobs Average of 8 calls an hour
    $35k-55k yearly est. 13d ago
  • Customer Service Representative - State Farm Agent Team Member

    Scott Grates-State Farm Agent

    Agent job in Utica, NY

    Job DescriptionBenefits: 401(k) Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Position Overview State Farm Insurance Agent located in Utica, NY is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Scott Grates State Farm, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... 401K Hourly pay plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams People-oriented Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity.State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $31k-40k yearly est. 2d ago
  • CSR Call Center - ENT

    Us Tech Solutions 4.4company rating

    Agent job in East Syracuse, NY

    Client is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together. If you thrive in a fast-paced environment and are looking for an opportunity to develop your customer service career, then we have a great opportunity for you. We are seeking a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes end user-homeowners, installing and servicing contractors, and distributors. Our Call Center is a high-volume, fast paced and metric driven call-center team atmosphere with high emphasis on customer satisfaction. **Key Responsibilities:** - Provide exceptional customer support to homeowners. - Handle homeowners to assist with locating local service providers. - Manage all customer interactions via inbound/outbound phone, email, and written correspondence. - Assist consumers with troubleshooting Wi-Fi connectivity and Remote access on website or phone applications. - Communicate customer facing issues to management and identify areas of opportunity - Collaborate with internal departments to resolve customer opportunities - Actively participate in departmental Excellence initiatives as well as agent certifications **Preferred Qualifications:** - High School Degree/GED - 2+ years of experience in a call center and troubleshooting **Key Qualifications:** - Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred) - Ability to handle between 75-90 phone calls per day while maintaining a positive/responsive attitude with the customer - Excellent customer service skills - Strong written and oral communication skills - Proficient in MS Office (specifically Word and Excel) - Strong analytical skills, accuracy and attention to detail - Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time - Creative problem-solving skills - Self-starter and well organized, able to multi-task and prioritize work **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $32k-38k yearly est. 60d+ ago
  • Customer Service Rep

    TCH Group, LLC 2.9company rating

    Agent job in Liverpool, NY

    Offering $16.5 to $23 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $16.5-23 hourly 2d ago
  • Customer Service Rep

    Carsonvalleyhealth

    Agent job in Liverpool, NY

    Offering $16.5 to $23 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $16.5-23 hourly 2d ago
  • Customer Service Representative Insurance

    The Frigault Agency, Inc.

    Agent job in New Hartford, NY

    Job Description When opportunity knocks, dont be afraid to answer! If you enjoy interacting with people, providing outstanding customer service, and are looking for a rewarding career, The Frigault Agency, Inc. in New Hartford, NY, might be the right place for you. If you are a motivated self-starter who is always able to provide amazing customer service, then this is your opportunity for a rewarding career with excellent income and growth potential as we are looking to add a Full-Time Insurance Customer Service Representative to our team. We have a low pressure, but high engagement culture that allows us to offer uniquely personalized and professional service to our clients through all facets of their insurance needs. Our open office allows us to maintain a team atmosphere offering support to one another by answering questions, discussing ideas or issues, and backing one another with workloads or pressing problems. Our agency prides itself on being a 'stand-out' when it comes to providing services long after a client signs on with us, because we are widely accessible and take the time to listen to help find the best solutions for our insureds. Every day you'll be using your strong communication and customer service skills, problem-solving, rapport-building, and time-management talents to ensure you are providing the best experience for your clients. We need someone that has the ability to think outside of the box, is well-organized, and is willing to learn. If all of this sounds like you then please apply today! Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Health Insurance Vision Insurance Mon-Fri Schedule Career Growth Opportunities Retirement Plan Hands on Training Evenings Off Responsibilities With your keen attention to detail , youll be taking payments and updating client information. With your excellent relationship-building talents , youll be following up with clients to ensure satisfaction and maintain client retention. Use your savvy skills to complete claims reporting and assist clients with policy changes. Your outstanding customer service skills will be essential in assisting clients for their unique needs. Requirements 2+ Years of Customer Service Experience is Required. Detail-oriented with the ability to prioritize and multitask. A critical thinker and out-of-the-box problem solver. Tech-savvy with typing skills. Excellent written and verbal communication skills including professional phone and office etiquette.
    $31k-40k yearly est. 18d ago
  • Call Center Customer Service Rep

    Butler Technical Group

    Agent job in East Syracuse, NY

    Pay Range: $19-22 Open Only to US Citizens THE COMPANY - An America owned Fortune 500 International Company. Provides strategic direction for pre-delivery and after-sale support to customers which may include product ordering, availability and delivery. NOT SALES. GENERAL RESPONSIBILITIES: * We seek a motivated, process-oriented Customer Service Agent / Customer service Rep in our Customer Care Center to support our customers (take Orders) via telephone and written communications. * The calls are from mostly existing customers / equipment distributors seeking to Order by phone - after-market replacement components. * Our Call Center is a high-volume, fast-paced, and metric driven call-center team atmosphere with a high emphasis on customer satisfaction and first call resolution. Specific Responsibilities for this position include: * Provide exceptional customer support to the distributor (including parts selection and ordering, pricing and availability, expediting delivery, dispute resolution, and limited technical support) * Provide superior follow up to distributors and sales managers * Manage all account interactions via inbound phone * Communicate with Distribution, including Service Managers and Parts counter personnel via telephone, and Cases to build strong business relationships; ensure a positive customer experience. * Collaborate with internal departments to resolve customer opportunities * Actively participate in departmental Carrier Excellence Activities * Ability to manage multiple reports and combine data from various sources Key Qualifications: * Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred) * Ability to handle between 60-70 phone calls/cases per day while maintaining a positive/responsive attitude with the customer * Desired- Working knowledge of SAP, Salesforce, PIC, and Windchill systems is desired. * Desired- A background in Residential and Commercial HVAC applications, products, and systems, and the ability to read basic technical drawings is desired. * Excellent customer service skills * Strong written and oral communication skills * Proficient in MS Office (specifically Word and Excel) * Strong analytical skills, accuracy, and attention to detail * Sense of urgency; strong organizational skills, and ability to handle multiple tasks at one time * Creative problem-solving skills * Self-starter and well organized, able to multi-task and prioritize work * Adaptability and flexibility to seasonality and changing business demands are critical. * No travel required * Spanish language skills are a plus and not required Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law. Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices. Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com.
    $19-22 hourly 14d ago
  • Leasing (Sales) Representative

    Pyramid Management Group 4.3company rating

    Agent job in Syracuse, NY

    Job Description SUMMARY: Implement specific corporate objectives with respect to strategically identifying, qualifying, negotiating and finalizing lease terms with regional and national retail, restaurant and entertainment tenants. Position requires significant analytical and sales aptitude with the ability to contribute to the Real Estate Committee meeting on a daily basis, in addition to establishing and maintaining business relationships with leading national tenants. DUTIES & RESPONSIBILITIES: Work with the Director of Leasing, President, Executive Management Team and the Real Estate Committee in the development of the shopping centers strategic leasing plans. Seek new or replacement tenants for the portfolio through national or regional contacts, and by visiting other markets and centers. Prepare, negotiate and finalize lease proposals, amendments and renewals for each of the centers, to maximize center revenue. Candidate must have an understanding of proformas and be comfortable with numbers. Maintain current knowledge of industry and retail trends. Must be a team player. A key component of success in this position is the ability to work with other departments within the Company, including Center management teams, legal, tenant coordination, construction, and finance and revenue management. Extensive travel required up to 50%. Supervisory Responsibility: Administrative Assistant Education Required: Bachelors Degree Experience: Minimum of three years experience in the business world, preferably in a position that requires deal negotiations. Understanding of financial analysis, and Microsoft Office desired. Other Qualities: This candidate must be a self-starter, possesses strong interpersonal communication, organizational and analytical skills, as well as is creative. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. The noise level in the work environment is generally equivalent to a busy shopping mall. Occasionally the work environment is equivalent to a general office environment. Job Posted by ApplicantPro
    $36k-48k yearly est. 5d ago

Learn more about agent jobs

How much does an agent earn in Utica, NY?

The average agent in Utica, NY earns between $27,000 and $115,000 annually. This compares to the national average agent range of $19,000 to $72,000.

Average agent salary in Utica, NY

$55,000
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