Corporate receptionist vs receptionist/customer service

The differences between corporate receptionists and receptionist/customer services can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a corporate receptionist, becoming a receptionist/customer service takes usually requires 6-12 months. Additionally, a corporate receptionist has an average salary of $37,389, which is higher than the $30,604 average annual salary of a receptionist/customer service.

The top three skills for a corporate receptionist include visitor badges, phone calls and front desk. The most important skills for a receptionist/customer service are customer service, phone calls, and data entry.

Corporate receptionist vs receptionist/customer service overview

	Corporate Receptionist	Receptionist/Customer Service
Yearly salary	$37,389	$30,604
Hourly rate	$17.98	$14.71
Growth rate	-	-4%
Number of jobs	60,050	216,587
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	High School Diploma, 35%
Average age	42	40
Years of experience	2	12

What does a corporate receptionist do?

Most of the corporate receptionists are the ones who sit behind the front desk. They direct guests to the proper location, answer basic questions, and issue security badges. Corporate receptionists serve as message takers for incoming calls, information providers, and the greeters. They may also manage signing for packages, stuffing employees, and scheduling pick-ups. They must also have the ability to multitask, follow instructions, and maintain a positive attitude in responding to the requests and complaints of their customers.

What does a receptionist/customer service do?

Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.

Corporate receptionist vs receptionist/customer service salary

Corporate receptionists and receptionist/customer services have different pay scales, as shown below.

	Corporate Receptionist	Receptionist/Customer Service
Average salary	$37,389	$30,604
Salary range	Between $29,000 And $47,000	Between $25,000 And $37,000
Highest paying City	New York, NY	Billerica, MA
Highest paying state	Alaska	Minnesota
Best paying company	Entravision Communications	Uline
Best paying industry	Manufacturing	Manufacturing

Differences between corporate receptionist and receptionist/customer service education

There are a few differences between a corporate receptionist and a receptionist/customer service in terms of educational background:

	Corporate Receptionist	Receptionist/Customer Service
Most common degree	Bachelor's Degree, 45%	High School Diploma, 35%
Most common major	Business	Business
Most common college	-	-

Corporate receptionist vs receptionist/customer service demographics

Here are the differences between corporate receptionists' and receptionist/customer services' demographics:

	Corporate Receptionist	Receptionist/Customer Service
Average age	42	40
Gender ratio	Male, 6.5% Female, 93.5%	Male, 8.0% Female, 92.0%
Race ratio	Black or African American, 10.6% Unknown, 4.6% Hispanic or Latino, 21.1% Asian, 6.3% White, 56.5% American Indian and Alaska Native, 0.9%	Black or African American, 10.7% Unknown, 5.2% Hispanic or Latino, 25.4% Asian, 6.1% White, 51.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between corporate receptionist and receptionist/customer service duties and responsibilities

Corporate receptionist example responsibilities.

Manage SharePoint documentation for customers and vendor information.
Coordinate travel arrangements and hotel reservations for department executives and corporate clients.
Create FedEx labels, posting USPS mail and creating certify mailing slips.
Put patients on computer, greet and walk in patients to room, claim status, and payroll.
Reserve conference rooms, setup multimedia (video conferencing, projector setup, slideshow presentations- PowerPoint, etc . )
Prepare daily reports, enter data, accept payments, schedule appointments, meetings and lunches, and process payroll.

Receptionist/customer service example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Bill and collect from private pay, Medicare, Medicaid and private insurance companies.
Doctor authorization for treatments, understanding of Medicare and Medicaid, prior authorizations (if need).
Resolve problems with the buyers concerning invoices that do not match in the AS400 system.
Receive and apply checks into AS400 accounting database and scan checks into bank, on a daily basis.

Corporate receptionist vs receptionist/customer service skills

Common corporate receptionist skills

Visitor Badges, 19%
Phone Calls, 9%
Front Desk, 9%
Customer Service, 7%
Data Entry, 6%
Multi-Line Phone System, 4%

Common receptionist/customer service skills

Customer Service, 16%
Phone Calls, 15%
Data Entry, 14%
Telephone Calls, 8%
Front Desk, 8%
Scheduling Appointments, 8%

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Office and Administrative Industry
Corporate Receptionist
Corporate Receptionist vs Receptionist/Customer Service

Updated January 8, 2025

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