Customer Service Associate
Customer care representative job in Conyers, GA
As a Customer Service Associate, you will lead the effort to deliver a world-class experience for our customers. For Ashworth, that means owning all of the operational aspects of delivering high quality custom embellished products accurately, on time and complete, minimizing friction points for both the sales representatives and especially the customer.
You will work closely with Customer Service, Sales and Graphic Design to ensure all orders are production ready to meet customer expectations and delivery deadlines. You love being in the trenches and working directly with the customer and Ashworth Team members to solve problems and deliver results. You bring a natural curiosity to work every day to ask the right questions to build better processes and procedures that will drive better results.
Your energy and enthusiasm are contagious and help bring the best out of the people around you. Your organizational and analytical skills enable you to effectively manage our embellished order pool and be a natural problem solver. You are collaborative and have impeccable follow through and attention to detail.
Role and Responsibilities:
Work closely with Sales and Customer Service to ensure detailed and accurate embellished orders are being entered into RepSpark and flowing to NetSuite.
Own the company embellished order pool and work to ensure all embellished orders are production ready in a timely fashion to allow the operation to begin production:
1- Identify and chase artwork needing approval
2- Order approved Heat Transfers and Appliques required to fulfill orders
3- Work closely with 3rd party embroidery partners to manage workflow, priorities and quality execution, including coloring of embroidered orders
4- Work closely with the Operations team to manage workflow, priorities and quality execution of Heat Press orders
Communicate proactively with customer service and sales representatives when problems arise and bring solutions to the table
Leverage NetSuite reporting and available Business Intelligence tools to monitor, measure, track and report on all embellished orders.
Qualifications:
BA/BS degree preferred.
Minimum of 3 years of relevant work experience; experience with Embellishment Services is highly desirable.
Possesses mid-level Microsoft Office skills (Word, Excel, PowerPoint)
Experience working within Enterprise Systems, WMS and Business Intelligence / Business Analytics solutions. NetSuite experience is preferred but not required.
Skills:
Enthusiasm and commitment to deliver high quality embellished products
Strong verbal, written and interpersonal skills
Exceptional listening skills
Ability to organize and prioritize work and meet deadlines
Proactive/Problem solving mindset
Effective team player who collaborates with others and shares ideas
Demonstrate high standards of ethical conduct
CCSP Care Coordinator
Customer care representative job in Oakwood, GA
DEPARTMENT: Health Programs Department
ACCOUNTABILITY: Reports to CCSP Program Manager
STATUS: Exempt, Full-time- TBD schedule
Under direction, performs work of moderate difficulty by providing skilled casework services to selected caseloads or clients with special problems such as health disability or those at risk in nursing home placement; provides specialized casework services aimed at securing the clients overall wellbeing and maximum degree of functioning. Serves Large Geographic Areas, which may include one large county, and/or many small counties, which may involve extensive travel.
DUTIES AND RESPONSIBILITIES
Essential Functions
· Meets the standard of promptness for 10-day phone calls for new admissions and 30-day in-home visits
· Meets the standard of promptness for monthly calls
· In consultation with the client, client's family, and services providers, meets the standard of promptness for in-home, 90-day comprehensive, person-centered care plan
· Continuously reviews, monitors, and updates the comprehensive, person-centered care plan
· Participates in case conferences with the LPN/RN to discuss the care plan, as needed
· Brokers services and implements the comprehensive, person-centered care plan, ongoingly
· Arranges for non-CCSP community -based services, as needed
· Communicates and coordinates with all agencies providing services to the clients
· Maintains knowledge of state regulations of each direct service provider
· Reviews requested costs of care to assure that costs remain within the limits established by the Department of Community Health
· Oversees service delivery to verify that clients receive appropriate and effective care aligned with their individual needs.
· Documents timely
· When necessary, reports suspected abuse to LTCO, APS, OIG, and ORS
· Communicates with DFACS regarding MAO/PMAO eligibility
· Assist clients with appeals and attends hearings. As requested, provides data and client records required by hearing officer
· Attends network meetings, trainings and other meetings coordinated by the AAA/ADRC, Health programs Director, or DCH
· Adheres to all HIPAA guidelines at all times to ensure Privacy of client records
· Other duties as assigned
Requirements
EDUCATION, EXPERIENCE AND SKILL REQUIREMENTS
Education:
· Bachelor's degree in social work, Psychology, Sociology or related field or Registered Professional Nurse currently licensed to practice in the state of Georgia
Knowledge and Experience:
· Two (2) years of experience in human services or health related field
Skills:
Ability to effectively coordinates and communicate with clients, services providers, general public, and other staff members
Skills in establishing and sustaining interpersonal relationships
Knowledge in human behavior, gerontology
Skills in team building and group dynamics
Knowledge and skill in social and health service intervention techniques and methodology
Proficient in Windows 95/98, MS Word and ability to learn AIMS and CHAT
Licensure and Certification
· Valid State Driver's License
PHYSICAL AND MENTAL DEMANDS
The physical and mental demands described are representative of those that must be met by an employee to successfully preform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job, on a case-by-case basis.
· Regularly required to use hands to write, use computer, operate a motor vehicle, use hand-held device and telephone, and manipulate documents.
· Regularly required to read documents and write neatly, legibly, and transcribe accurate information and numbers/values.
· Continually engages in activities that require talking and hearing
· Frequent: Standing, sitting, walking, bending, repetitive use of hands, simple grasping and fine hand manipulation, pushing, and pulling. Occasionally required to lift or reach above shoulder level, climb, twist, squat, kneel, crouch or crawl.
· Must be able to lift up to 11 pounds, and occasionally up to 25 pounds.
· Ability to respond appropriately to emergency situations.
· Ability to read and interpret a variety of instructions in written, oral, diagram, or schedule form.
· Ability to apply common sense understanding to carry out detailed written or oral instructions.
· Ability to deal with problems.
· Some local and regional travel required
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job, on a case-by-case basis.
· This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
· Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles, various outdoor conditions and temperature extremes encountered during off-site travel, and unpredictable indoor environmental conditions encountered during off-site travel, and unpredictable indoor environmental conditions encountered at off-site locations.
· Noise level is generally quiet to moderate.
The Legacy Link, Inc. is an Affirmative Action/Equal Opportunity Employer.
Salary Description $43,310.61
Undercarriage Customer Support Rep
Customer care representative job in Bogart, GA
Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage Customer Support Representative will measure wear, inspect and use CTS to track undercarriage components for customer and Yancey Bros. Co. owned equipment.
Primary Responsibilities:
Contact customers to arrange for measurement
Visit customer site and follow all safety guidelines
Secure machine to complete undercarriage
Measure all components
Load measurements into CTS Pro
Inform customer of undercarriage status
Report findings to appropriate PSSR
Additional Responsibilities:
Write service reports once jobs are completed
Keep work area clean throughout process
Participate in required safety program, and work in a safe manner
Additional duties as assigned by manager
Who We Are Looking For:
To be successful in this position you should have a mechanical aptitude, be organized and safely work with caustic materials. You should have basic computer skills, be able to read and follow service material instructions and quotes, and write clear and concise work orders. The ability to multitask and problem solve are essential to this position as well.
Education/Experience:
High school or equivalent
Required Qualifications/Skills:
Must be 21-years-old or older.
Valid, active driver's license.
Ability to clear driver screenings and provide necessary information for a complete file, including but not limited to:
Background check and MVR with less than 10 points.
DOT Physical
Drug Screen
Prior experience in a shop setting (auto/truck/heavy equipment/rental)
Read and follow service material instructions or quotes
Basic computer skills (email, internet, basic data entry)
Work safely with caustic chemicals/materials
Occasional heavy lifting up to 100 lbs
Able to operate machinery and forklift
Preferred Qualifications/Skills:
Prior experience as heavy equipment technician
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Competitive Compensation
Individual Bonus Opportunities Available
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
Bilingual Customer Support Representative- English and French
Customer care representative job in Suwanee, GA
Do you love gaming? Are you great with customers? We have got the perfect gig for you!
Customer Support Representative- Bilingual French & English
Scuf Gaming is looking for accomplished customer support professionals to join our dynamic team of Customer Support Reps.
Monday- Friday 7am - 3:30pm, must be open to occasional overtime when needed. You must be able to work from home and come into our office in Suwanee, GA.
The best fit for our CS Support team understands our customers (gamers), possess a professional attitude, has exceptional communication and call center phone etiquette skills, and has experience providing solutions to meet customer satisfaction.
Requirements:
· 1 to 3 years applicable customer service experience
· Experience interacting with customers by phone, live chat, and/or email
· Demonstrated understanding of call center phone etiquette with exceptional communication skills
· Strong interpersonal skills and problem-solving capabilities
· A forward-thinking and highly responsive approach to customer service
· Proficiency in MS Suite and Google Suite
· Zendesk experience a plus
· Typing test minimum score of 40 WPM
· Must have your own equipment to work from home in a quiet environment (no distracting noises in the background).
· Must be able to pass background check and drug screen
· Must have reliable transportation to travel to Suwanee, Ga.
· Associate Degree preferred
Scuf Gaming employee benefits include:
-Medical, dental, and vision insurance
-401(k)
-Paid Vacation and Holidays
- Company pays for Basic Life Insurance and Long-Term Disability.
-Company product discounts
-And more…
Scuf Gaming offers competitive wages and benefits, including a relaxed and casual work environment. Scuf Gaming is an Equal Opportunity Employer who participates in E-Verify.
Auto-ApplyCustomer Service Agent
Customer care representative job in Buckhead, GA
Job Description
The Opportunity:
We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let's get this party started!
LCR is looking for a Customer Service Representative who will be making and receiving calls to and from both current and prospective customers.
Apply today if you:
Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
Assist customers in selecting the products and services that best suit their technology and communications goals and help to set up the account.
Process upgrades, downgrades, new product purchases and facilitates delivery and installation efficiently and effectively.
Maintain excellent time management, professional customer service at all times, and be able to balance multiple projects and responsibilities.
Have the opportunity to engage in continuous professional development training sessions and participate in dynamic team-based company culture.
Requirements
1-2 years in a customer-based role
Excellent interpersonal skills, tact, and a track record of success with customer-facing roles
Ability to handle pressure, prioritize, and multi-task during the course of a business day
Tech-savvy, or the ability to pick up concepts quickly
Enthusiasm and aptitude for learning new skills
About Lehman Consulting & Recruiting
LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Owners Rep - Data Center Scheduler
Customer care representative job in Buckhead, GA
Job Description
Senior Scheduler - Mission Critical / Data Center - Buckhead, GA This opportunity is with a leading provider of mission-critical data center solutions acting as an Owner's Representative for Design/Build Oversight of DC Colocation and Hyperscale projects. This firm delivers custom-fit life cycle services that support the operational needs of enterprise, colocation, and hyperscale data center clients nationwide. This career-growth-minded opportunity offers exciting projects incorporating cutting-edge technology and innovation, competitive salaries, and top-tier benefits.
We are seeking a Senior Scheduler to support scheduling and planning efforts for mission-critical data center construction projects. The ideal candidate will have deep expertise in project scheduling, cross-functional coordination, and the ability to manage complex, phased construction timelines. This individual will lead scheduling strategy, mentor a team of consultants, and play a key role in integrating design, procurement, and commissioning schedules into an actionable execution plan. Strong communication, technical proficiency, and a strategic mindset are key to success in this role.
Responsibilities:
Create detailed project schedules during planning and design phases, including milestones, permitting, long-lead procurement, and phased delivery timelines
Develop and maintain baseline schedules that align with project delivery strategy, including fast-track and parallel commissioning models
Perform risk assessments and “what-if” scenario analysis to identify schedule threats and define mitigation strategies
Lead and mentor a team of remote consultants, supporting their development and optimizing workload
Collaborate with design, procurement, and cost teams to ensure accurate timeline integration and resource alignment
Maintain live project schedules throughout execution, tracking progress, changes, and critical path activities
Manage commissioning timelines across multiple systems including mechanical, electrical, and IT system turnovers
Leverage scheduling tools such as MS Project and Procore to drive real-time project visibility and performance
Conduct critical path analysis, schedule reviews, and coordination meetings with project teams and stakeholders
Facilitate client meetings, Quarterly Business Reviews, and alignment sessions to communicate scheduling progress and adjust project priorities
Qualifications:
5-10+ years of experience in data center construction scheduling or project management
Advanced proficiency in scheduling software - MS Project required; P6 experience a plus
Experience with phased delivery models and early equipment procurement in mission-critical environments
Strong understanding of how scheduling interfaces with cost, procurement, risk, and change management
Experience developing integrated schedules across multiple trades and cross-functional stakeholders
Ability to lead schedule review meetings, recovery planning workshops, and commissioning coordination
Hands-on field construction experience and understanding of jobsite dynamics
Excellent communication, documentation, and presentation skills
Ability to work independently and manage multiple priorities in a fast-paced environment
Previous experience in the data center / mission-critical industry is required
Previous experience in the Military / Military veterans in all branches that have experience with Electrical / Mechanical is a huge plus (Navy Nukes - EMN, ETN, MMNs, Seabees; Army - Power Generation, Corps of Engineers; Air Force - Power Production; Generator Techs; Maritime, Coast Guard, Army National Guard, etc.)
Submittal Instructions:
Please apply directly by clicking the link below, alternatively you can forward your resume directly to: **************************************
After applying, if you have further questions, you may call ************ and ask for Iggy. You can also submit via our career portal and take a look at other Critical Facility openings we are working on at, ***************************
If this job is not for you, feel free to forward this along. WE PAY FOR REFERRALS!!
Company offers competitive salaries and benefits package including medical insurance, a 401(k) plan
EOE/AA Employer M/F/D/V
Pkaza LLC is a third-party employment firm. All fees assessed by Pkaza LLC will be paid by our employer that we represent and not by the candidate
Easy ApplyCustomer Support Representative
Customer care representative job in Suwanee, GA
IRCA is a prominent international provider of semi-finished ingredients for the bakery, pastry, and gelato markets. They cater to independent producers as well as large food manufacturers, including consumer packaged goods (CPG) companies. The company's core product offerings consist of chocolate, chocolate decorations, creams, pastry mixes, gelato ingredients, and various other bakery and pastry ingredients.
Headquartered in Italy, IRCA was acquired by Advent International, a global private equity firm, in July 2022. The company has demonstrated a strong history of growth over the past decade. As part of its growth strategy, IRCA made two bolt-on acquisitions in 2022. They acquired Cesarin, a provider of candied fruits, and Anastasi, a supplier of pistachio ingredients. These acquisitions expanded IRCA's product portfolio and market reach.
More recently, IRCA acquired the leading manufacturer of sweet and cereal products in Europe and the US. The target company focuses on high-value specialty ingredients for the Food Manufacturers segment. Their product range includes sweet particulates, chocolate confections, baked inclusions, variegates, and fruit purées. This deal, successfully completed in March of 2023, is a transformative move for IRCA, establishing them as a global leader in the semi-finished ingredients industry.With this acquisition, IRCA has a combined revenue of €1 billion in 2023 and a presence in 22 manufacturing facilities across Europe, the US, and Vietnam. This expanded manufacturing footprint and diversified product portfolio positions IRCA as a key player in the market, serving a wide range of customers in the bakery, pastry, and gelato sectors, as well as food manufacturers.
This is a onsite role and you can work in our offices located in Suwanee, GA. onsite daily, general hours are 8AM to 5PMWe are seeking an experienced and resourceful representative to oversee the day-to-day relations with our clients. The Customer Support Representative will be responsible for collecting information on how to best serve clients. They will work with many different departments within the organization to coordinate information from beginning to end in regard to what is requested from the and setup new customers and vendors. Documenting the initial to end process and coordinate with various departments is a focal point and will require someone who is detailed focused and organized for the position. Responsibilities
Manage new customer onboarding process, with supplying requested documentation from the customers requests
Working with all departments to obtain what is being requested to be completed by the customer. Being the point person with Legal on all NDAs, any supplier agreements or any document that requires the company's signature across all divisions.
Coordinate legal documents with the legal department, communicate the discrepancies in any agreement to the Sales Rep and follow the process until the end of the complete signed document between both parties.
Work as a Liaise with the in-house teams, Customer Support, Sales Rep, QA, Regulatory, Legal, CCO across all divisions. POC for all customers, set up from both sides Customer and Company.
Organize internal staff and setting schedules for deliverables
Organize multiple projects and services across all divisions including item set up
Collect and analyze a variety of data to ensure that it meets the intended requirements.
Ability to effectively communicate and work with multiple departments
Able to handle multiple tasks or projects at one time meeting assigned deadlines. Document in a detailed tracker to understand and help others relate to customer projects
Escalate complaints to relevant departments across all divisions.
Qualifications
3-5+ years related experience or equivalent combination of education/experience and training.
Outstanding organizational skills
Excellent verbal and written communication skills
Basic knowledge of food quality assurance principles
Proficient with computer application and programs associated with the position
Strong attention to detail and follow-up skills
Ability to function and maintain focus in a high demand environment
Ability to prioritize and multi-task according to workflow/demands
Apply critical thinking skills (analyze/evaluate/consider solutions/act)
Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
Analytical mindset with attention to detail.
Ability to multitask and adapt to a fast-paced environment.
Team-oriented, proactive, and customer-focused.
Irca Group offers career growth opportunities as well as competitive compensation and benefits:Medical, Dental, & Vision, 401(k) matching, Paid Vacation, and Holidays, Employee Education Tuition Reimbursement Program
Auto-ApplyCall Center Specialist - Covington and Athens, Georgia
Customer care representative job in Athens, GA
Employer Department Pinnacle Bank Operations Job title Exemption status Customer Service Call Center Specialist Non-Exempt Supervised by Call Center Manager The Customer Service Call Center Operator is the initial voice contact that every customer and prospect have with the bank. The Customer Service Call Center Operator is responsible for a quick and customer friendly response in a manner that is consistent with the customer service focus of Pinnacle Bank.
The employee will support the bank's strategic goals, vision, mission, core values, service standards and service philosophy in actions, words, and deeds.
Skills, Knowledge, Talents
Education
High School graduate.
Prior Experience
Some banking or call center experience desired.
Required Skills, Knowledge, and Talents
Core Value:
~ Operate with an Innovative Edge
~ Show Leadership
Must have a basic knowledge of the bank's products and services.
Must have a willingness to serve.
Must be able to function efficiently in a network environment and have a working knowledge of Microsoft Office and SharePoint.
Must be able to function efficiently on a general business level of math, possess general accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations).
Project a professional image by adhering to guidelines in the employee handbook.
Must be able to collect, research, and analyze information skillfully.
Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment.
Must be a leader by example, attentive to detail, work well with others and responsive to supervisory guidance.
Must have a working knowledge of compliance guidelines for the bank and the industry.
Strong customer service attitude.
Good speaking voice.
Must be able to use headset for hearing and speaking.
Must have knowledge of the bank's products and services.
Pinnacle Bank is an Equal Opportunity Employer and a Drug Free Workplace. As a condition of employment, a completed Application of Employment and satisfactory results from a background check and drug screening must be received. Pinnacle supports a diverse work force and welcomes all qualified applicants. It is the policy of Pinnacle Bank to consider applicants without regard to race, color, religion, creed, national origin, gender, disability, marital or veteran status, age or any other legally protected status.
Care Coordinator
Customer care representative job in Duluth, GA
About Us
Care Lync is a Social Services agency focused on providing Support Coordination (Service Coordination/Case Management) services to adults diagnosed with Intellectual, Developmental and Physical Disabilities and Autism Spectrum Disorder who are enrolled in the Department of Human Services, Medicaid Waiver Program. Our Support Coordinators work with adults to help them to navigate, understand, and secure the services needed in order to live independently in their home and community.
We offer a great benefits package including medical, dental, vision, 401k, paid time off within a cooperative rewarding family environment.
General Summary
The Support Coordinator / Service Coordinator / Case Manager provides case management activities necessary to meet the needs of clients assigned to the consolidated care team. This position is responsible for the development of individualized care management plans; implementation of the care plan through brokering and coordinating services; and the monitoring and evaluation of all clinical outcomes to ensure that services are provided in a professional, comprehensive, and cost-effective manner. The role assists in the location, coordination and monitoring of needed services and supports through the development and implementation of the Individual Support Plan (ISP). The Support Coordinator / Service Coordinator / Case Manager will assist the person(s) receiving services in identifying and communicating his/her requests and needs for services and supports, which may include housing, medical, social, vocational and other community services.
Essential Duties and Responsibilities
Complete assessments to assist in identifying each participant needs and desires for service delivery.
Develops a Person-Centered Service Plan for each participant and modify at least annually or when there is a significant medical or social change.
Ensure the participant choice of providers by providing information for the participant to make a fully informed decision.
Ensure the Behavioral Support Plan and Crisis Plan (if the participant has a Behavior Specialist) is consistent with the ISP.
Report all incidents of participant abuse, neglect or exploitation immediately to supervisor/director.
Actively coordinate with other individuals and/or entities essential in the physical and/or behavioral care delivery for the participant, including other care coordinators, to ensure seamless coordination between physical, behavioral and support services.
Responsible for researching and developing alternative solutions to participants needs.
Ensures confidentiality regarding sensitive material and private health information of each individual served.
Attends required trainings and recertification classes.
Confers regularly with supervisor/ director(s) to understand and consider factors such as participants needs, abilities, learning levels, and physical limitations.
50% travel to participants as needed
Qualifications
BS/BA degree in related course work
Minimum of 3 years related experience providing case management for individuals with Intellectual Disabilities, Autism Spectrum Disorders, or Physical Disabilities.
Experience with Microsoft Office, state-maintained databases.
Must maintain proficiency in company sponsored training and certifications.
Maintain CPR/First Aid certification and updated state related Clearances.
Successfully complete and maintain training courses as required or amended by program regulations.
Valid Driver's License including personal vehicle insurance coverage for liability and current vehicle registration, copies must be maintained on file with Care Lync.
**Inform supervisor immediately when any change in auto insurance agency/policy, automobile registration and/or status of driver's license.
* Please specify if you are bi-lingual (English-Spanish).
Care Lync is an equal opportunity employer and complies with the provisions of the Federal Civil Rights Act of 1964 and the Pennsylvania Human Relations Act of 1955 and all requirements imposed pursuant thereto. No person shall, on the grounds of race, color, national origin, ancestry, age, sex, religious creed, or disability, be excluded from participation in, be denied benefits of, or otherwise be subject to discrimination in the provision of any hiring opportunities, care or services. Care Lync will not, directly or through contractual arrangements discriminate its patients, consumers, employees, partners, 3rd party vendors or any person on the basis of race, color, national origin, ancestry, age, sex, religious creed, disability, sexual identification or any other category protected under law. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, religious creed, sexual orientation, ancestry, gender identity, national origin, protected veteran status, disability status, sexual identification or any other characteristic protected by applicable law.
Emergency Cardiac Care Coordinator
Customer care representative job in Lawrenceville, GA
Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.
Responsibilities
The Emergency Cardiac Care Coordinator works in collaboration with EMS, Medical Staff, Emergency Department, and Nursing staff to plan, direct, and evaluate the emergent cardiac care provided to patients and their families. Patient populations within the scope of this role include STEMI, Out of Hospital Cardiac Arrest/Hypothermia, Pulmonary Embolism, Aortic Dissection and Abdominal Aortic Aneurysm. The Emergency Cardiac Care Coordinator is expected to collaborate with other hospitals in the region, as it pertains to updates to the Universal STEMI protocol. This role possesses expert clinical knowledge, which he/she applies to systematically and continuously collect and analyze data in collaboration with the multidisciplinary team to provide optimal evidence based care for the emergent cardiac patient.
Qualifications
REQUIRED:
1. Associates Degree in Paramedicine or Nursing
2. Minimum of 5 years' experience in EMS Coordination or EMS education
3. Demonstrated ability to set priorities, coordinate diversified and multiple activities, and make appropriate clinical and managerial decisions.
4. Possess advanced problem solving and team building skills.
5. Possess excellent communication and customer service skills.
PREFERRED:
1. Registered Nurse (with a valid Georgia Nursing License), current certification as a Registered Invasive Cardiovascular Specialist or Paramedic (with a valid Georgia Paramedic License)
Work Hours: 8AM-5PM
Auto-ApplyAuto Customer Service Reps
Customer care representative job in Athens, GA
2910 Atlanta Highway, Athens, GA 30606
Toyota Parts Runner Do you love tostay on the MOVE at work? Heyward Allen Toyota is family-owned and a great place to have a rewarding career! We are seeking a TOYOTA PARTS RUNNER tolocate, pull, and deliver automotive parts to repair technicians in the service shop, and more,so our customers can get back on the road fast! This is a full-time position with alternating Saturdays. Do you have what it takes to join the winning team at Heyward Allen Toyota? Upload your resume and complete the assessment today!
Why work for Heyward Allen?
We have been voted the #1 PLACE TO WORK in Athens, appreciate our employees, and invest in their success! We have an excellent reputation for honesty, integrity, and customer service, earning us the award of Best Dealership for 26 out of the past 27 years in Athens!
What Youll Do:
Accurately locate, pull, and deliver automotive parts to repair technicians in the service shop
Listen to and follow detailed instructions
Communicate with parts sales and service teams relating to parts status
Eagerly learn parts department functions to prepare for future promotions
What Youll Need:
Self-Motivation and High Energy are Needed for Success
Strong desire to serve others and support your team
A positive Can Do attitude
Excellent organizational skills and work ethic
Average computer skills
Ability to lift up to 50 lbs. unassisted
Ability to push / pull up to 250 lbs. unassisted
Ability to stand and walk for extended periods
Valid drivers license and clean driving record
Must pass pre-employment background check, MVR, and drug screen
Full-time Benefits:
Competitive compensation
Continued training
Career advancement opportunities
Paid vacation, holidays, and sick days
Medical, dental, vision, life, and long-term disability insurance
401(k) investment plan
Christmas and vacation savings club
Community involvement
And more
RequiredPreferredJob Industries
Customer Service
Call Center Representative
Customer care representative job in Cumming, GA
Cumming Dental Associates is looking for an entry-level Call Center candidate to join our dedicated team in Cumming, GA! We take pride in providing exceptional dental care in a warm, stress-free environment, ensuring optimal comfort and positive patient experiences. The best individual for this role has strong communication skills and a team-oriented mindset. If this is the place for you, submit your application today!
Compensation: $15-17 per hour, based on experience
Schedule
Full-time
Monday - Friday
Perks & Benefits
Medical, dental, vision, and life insurance
PTO and paid holidays
401(k) options
Responsibilities
Answer incoming calls on a multi-line phone system in a professional and courteous manner
Collect and verify patient information during phone interactions
Direct calls and messages to appropriate team members or departments
Maintain a positive and friendly attitude with patients and staff
Support front office and clinical teams as needed
Demonstrate a willingness to learn and grow within the role
Qualifications
Prior call center experience is a plus, but not required
Bilingual in Spanish is preferred
Knowledge of Dentrix software
INDHRFO02
Auto-ApplyCustomer Experience Coordinator
Customer care representative job in Lawrenceville, GA
Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
875 Lawrenceville Suwanee Rd.
Location:
USA Marshalls Store 0668 Lawrenceville GAThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Scheduling Center Representative
Customer care representative job in Lawrenceville, GA
Job DescriptionDescription:
We are searching for a polite, outgoing Scheduling Center Representative to join our team. Scheduling Center Representative to work in our Lawrenceville location who can work closely with other team members to provide outstanding service to our patients by scheduling appointments, answering their questions, handling complaints, and routing calls to the appropriate manager/coordinator if needed. The Scheduling Center Representative will handle a high volume of Ophthalmic inbound and outbound calls and should seek to create a positive experience for each caller. They will listen to callers to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Excellent multitasking and organizational skills are a must for this busy fast paced position.
To be a successful Scheduling Center Representative, you should be incredibly polite, patient-focused, detail oriented, and efficient. As well as reliable, knowledgeable, adaptable and compassionate.
Scheduling Center Representative Responsibilities:
Answer all incoming calls from patients, doctors offices, insurance companies etc. to assist in their scheduling requests.
Respond efficiently and accurately to all callers, ensuring a pleasant experience.
Engage in active listening with callers, confirming or clarifying information and diffusing upset callers, as needed.
Strive to meet or exceed call center metrics while providing excellent consistent customer service.
Adhere to all company policies and procedures.
Requirements:
Scheduling Center Representative Requirements:
High School Diploma or equivalent, college degree preferred.
Exceptional customer service, compassion, and active listening.
Extremely professional & polite phone voice.
Excellent verbal and written communication skills, as well as strong typing skills.
Ability to probe callers and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Bilingual with experience in eye care preferred but not required.
Outbound Call Center Representative - Insurance
Customer care representative job in Conyers, GA
Alacrity Solutions
Outbound Call Center Representative - Insurance
Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit **************************
The role of Outbound Call Center Representative is primarily responsible for making outbound calls in a secure room environment to report auto accidents.
Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.)
Report claims in a secure call center environment by making outbound calls continuously throughout scheduled shift.
Ask all required questions, obtain claim information from the adverse carrier, and provide the claim information for the insured.
Completes call template to reflect successful or unsuccessful reporting of each claim, which is then submitted to the claim file.
Provides thorough claim documentation for each claim.
Create invoice for files worked.
Skills & Requirements:
Report First Notice of Loss Claims
Manage Outbound Calls in a Timely Manner
Meet Team/Personal Qualitative and Quantitative Targets
Previous experience in a customer support role.
Strong phone and verbal communication skills along with active listening.
Ability to multitask, set priorities, and manage time effectively.
Knowledge of Microsoft Office i.e., Word, Outlook, Excel.
Ability to type a minimum of 40 words per minute.
High school degree.
Supervisory Responsibilities:
N/A
Physical & Mental Demands:
The physical demands described here are representative and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk and use hands to handle or feel.
Ability to read, analyze, and interpret reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Starting salary range:
$12.00 per hour
Job Specifics:
In Office (Conyers, GA)
Full-Time (M-F, 8:30 am-5:00 pm)
Travel Required:
None
Why Choose Alacrity?:
Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
HSA Bank with selection of High Deductible Health Plan
401K plan options
Paid Time Off Accruals
Paid Holidays
Affirmative Action/EEO Statement
Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee's employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran's status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.
How Long We Retain Personal Information:
We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.
Auto-ApplyCustomer Service Estimator
Customer care representative job in Lawrenceville, GA
Join Our Team In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America's Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America's Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it's like to work at "one of the best places to work in the metro Atlanta".
About this Position
CSR ensures that each print job is produced efficiently and to customer's specification. Prepares a cost estimate for printing jobs by determining the most economical method of manufacture and considering production capacity of man and machine. Once print job is awarded, the CSR must produce job ticket including all information pertinent to all areas of production and distribution.
Responsibilities & Qualifications
Serves both Sales Reps and Customers as primary contact and source of information on particular jobs.
CSR must obtain detailed specifications from client or salesperson in order to estimate a print job accurately. This requires extensive knowledge of the printing process and of our production capabilities. Once all specifications have been gathered the CSR must estimate the cost of each job including materials and labor using our estimating software. That estimate will then be presented to the salesperson or to the client directly.
Receive job from Customer or Sales Rep
Once a printing estimate has been approved, the CSR will compare information with estimate and discuss any differences with Customer or Sales Rep. CSR will then write up a job jacket placing it into production. CSR verifies availability of materials, coordinates outside services and vendors and finalizes scheduling with production management. Job knowledge and details are crucial to ensure accuracy and efficiency is achieved in all areas of production.
Tracks job through production and communicates any issues or changes to plant personnel, Customers and Sales Reps.
CSR must keep accurate records of all jobs and customer contacts so both company and customer are protected should questions arise later. Coordinate proof approvals and set up press checks if required. Any changes during production process must be priced, documented and communicated by CSR to client and production team.
Compare finished product with estimate
CSR will review and verify final costs to ensure accurate billing and release invoice to Accounts Receivable/Bookkeeping.
Delivery or shipping of product
CSR is responsible for coordinating with shipping department the means to which product will be arrive at destination.
Required Education
Some college or Associate's degree
Areas of Study
Estimating & Print Knowledge
Years of Experience
3 - 5 years
Required Knowledge
Excellent written and verbal communication skills. Attention to detail is a must. Computer and typing skills.
FLSA status:
This position is exempt (not eligible for overtime pay):
No
Our Benefits:
* Day one health, dental, and vision insurance
* 401(k) Plan with competitive employer match
* Vacation, sick, holiday and volunteer time off
* Life and disability insurance
* Flexible Spending Account & Health Savings Account
* Professional development
* Tuition reimbursement
* Company-sponsored social and philanthropy events
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Auto-ApplyCall Center Operator
Customer care representative job in Duluth, GA
Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.
We are immediately hiring for all Shifts including nights and weekends.
Intralot offers a competitive benefits package that includes:
Medical, Dental & Vision Insurance
6% 401k Match
Paid Holidays & Vacation
Paid Sick, Short/Long Term Disability
Employee Assistance Program
Maternity/Paternity Leave
Discount Programs
Education, Training and Experience High school diploma or equivalent training and experience.One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred
Knowledge, Skills and Abilities: Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written communication skills Understanding of help desk operations, tools, methodologies and processes
Duties and Responsibilities: Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.Manages (inbound/outbound) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appropriate for on-site repairs
Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc. is an Equal Opportunity Employer
As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.
Auto-ApplyCustomer Support Representative
Customer care representative job in Suwanee, GA
Job DescriptionIRCA is a prominent international provider of semi-finished ingredients for the bakery, pastry, and gelato markets. They cater to independent producers as well as large food manufacturers, including consumer packaged goods (CPG) companies. The company's core product offerings consist of chocolate, chocolate decorations, creams, pastry mixes, gelato ingredients, and various other bakery and pastry ingredients.
Headquartered in Italy, IRCA was acquired by Advent International, a global private equity firm, in July 2022. The company has demonstrated a strong history of growth over the past decade. As part of its growth strategy, IRCA made two bolt-on acquisitions in 2022. They acquired Cesarin, a provider of candied fruits, and Anastasi, a supplier of pistachio ingredients. These acquisitions expanded IRCA's product portfolio and market reach.
More recently, IRCA acquired the leading manufacturer of sweet and cereal products in Europe and the US. The target company focuses on high-value specialty ingredients for the Food Manufacturers segment. Their product range includes sweet particulates, chocolate confections, baked inclusions, variegates, and fruit purées. This deal, successfully completed in March of 2023, is a transformative move for IRCA, establishing them as a global leader in the semi-finished ingredients industry.With this acquisition, IRCA has a combined revenue of €1 billion in 2023 and a presence in 22 manufacturing facilities across Europe, the US, and Vietnam. This expanded manufacturing footprint and diversified product portfolio positions IRCA as a key player in the market, serving a wide range of customers in the bakery, pastry, and gelato sectors, as well as food manufacturers.
This is a onsite role and you can work in our offices located in Suwanee, GA. onsite daily, general hours are 8AM to 5PMWe are seeking an experienced and resourceful representative to oversee the day-to-day relations with our clients. The Customer Support Representative will be responsible for collecting information on how to best serve clients. They will work with many different departments within the organization to coordinate information from beginning to end in regard to what is requested from the and setup new customers and vendors. Documenting the initial to end process and coordinate with various departments is a focal point and will require someone who is detailed focused and organized for the position. Responsibilities
Manage new customer onboarding process, with supplying requested documentation from the customers requests
Working with all departments to obtain what is being requested to be completed by the customer. Being the point person with Legal on all NDAs, any supplier agreements or any document that requires the company's signature across all divisions.
Coordinate legal documents with the legal department, communicate the discrepancies in any agreement to the Sales Rep and follow the process until the end of the complete signed document between both parties.
Work as a Liaise with the in-house teams, Customer Support, Sales Rep, QA, Regulatory, Legal, CCO across all divisions. POC for all customers, set up from both sides Customer and Company.
Organize internal staff and setting schedules for deliverables
Organize multiple projects and services across all divisions including item set up
Collect and analyze a variety of data to ensure that it meets the intended requirements.
Ability to effectively communicate and work with multiple departments
Able to handle multiple tasks or projects at one time meeting assigned deadlines. Document in a detailed tracker to understand and help others relate to customer projects
Escalate complaints to relevant departments across all divisions.
Qualifications
3-5+ years related experience or equivalent combination of education/experience and training.
Outstanding organizational skills
Excellent verbal and written communication skills
Basic knowledge of food quality assurance principles
Proficient with computer application and programs associated with the position
Strong attention to detail and follow-up skills
Ability to function and maintain focus in a high demand environment
Ability to prioritize and multi-task according to workflow/demands
Apply critical thinking skills (analyze/evaluate/consider solutions/act)
Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
Analytical mindset with attention to detail.
Ability to multitask and adapt to a fast-paced environment.
Team-oriented, proactive, and customer-focused.
Irca Group offers career growth opportunities as well as competitive compensation and benefits:Medical, Dental, & Vision, 401(k) matching, Paid Vacation, and Holidays, Employee Education Tuition Reimbursement Program
Outbound Call Center Representative - Insurance
Customer care representative job in Conyers, GA
Job Description
Alacrity Solutions
Outbound Call Center Representative - Insurance
Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit **************************
The role of Outbound Call Center Representative is primarily responsible for making outbound calls in a secure room environment to report auto accidents.
Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.)
Report claims in a secure call center environment by making outbound calls continuously throughout scheduled shift.
Ask all required questions, obtain claim information from the adverse carrier, and provide the claim information for the insured.
Completes call template to reflect successful or unsuccessful reporting of each claim, which is then submitted to the claim file.
Provides thorough claim documentation for each claim.
Create invoice for files worked.
Skills & Requirements:
Report First Notice of Loss Claims
Manage Outbound Calls in a Timely Manner
Meet Team/Personal Qualitative and Quantitative Targets
Previous experience in a customer support role.
Strong phone and verbal communication skills along with active listening.
Ability to multitask, set priorities, and manage time effectively.
Knowledge of Microsoft Office i.e., Word, Outlook, Excel.
Ability to type a minimum of 40 words per minute.
High school degree.
Supervisory Responsibilities:
N/A
Physical & Mental Demands:
The physical demands described here are representative and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk and use hands to handle or feel.
Ability to read, analyze, and interpret reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Starting salary range:
$12.00 per hour
Job Specifics:
In Office (Conyers, GA)
Full-Time (M-F, 8:30 am-5:00 pm)
Travel Required:
None
Why Choose Alacrity?:
Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
HSA Bank with selection of High Deductible Health Plan
401K plan options
Paid Time Off Accruals
Paid Holidays
Affirmative Action/EEO Statement
Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee's employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran's status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.
How Long We Retain Personal Information:
We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.
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Scheduling Center Representative
Customer care representative job in Lawrenceville, GA
Requirements
Scheduling Center Representative Requirements:
High School Diploma or equivalent, college degree preferred.
Exceptional customer service, compassion, and active listening.
Extremely professional & polite phone voice.
Excellent verbal and written communication skills, as well as strong typing skills.
Ability to probe callers and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Bilingual with experience in eye care preferred but not required.
Salary Description $16-17/hr