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Customer care representative jobs in Fayetteville, NC - 478 jobs

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  • Customer Service Representative

    Butterball, LLC 4.4company rating

    Customer care representative job in Garner, NC

    Retrieves, processes, releases, and confirms all sales orders and revisions are accurate in relevant systems. Assists with electronic data interchange (EDI) order flow, including Data Universal Numbering System (DUNS) manual entry, outside warehousin Customer Service Representative, Customer Service, Representative, Sales, Retail, Manufacturing
    $30k-36k yearly est. 1d ago
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  • Customer Service Representative

    Circle K Stores, Inc. 4.3company rating

    Customer care representative job in Smithfield, NC

    Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you will enjoy: Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability Flexible Schedules Weekly Pay Weekly Bonus Potential Large, Stable Employer Fast Career Opportunities Work With Fun, Motivated People Task Variety Paid Comprehensive Training 401K With a Competitive Company Match Flexible Spending/Health Savings Accounts Tuition Reimbursement Your key responsibilities: You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! You are good at: Selling products to customers Providing excellent customer care Communication and friendly conversation Performing at a quick pace while having fun Working as part of a team to accomplish daily goals Coming up with great ideas to solve problems Thinking quickly and offering suggestions Great if you have: Retail and customer service experience Sales associate or cashiering experience High school diploma or equivalent Motivation to advance in your career! Willingness to learn and have fun! Physical Requirements: Ability to stand and/or walk for up to 8 hours Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift Occasionally lift and/or carry up to 60 pounds from ground to waist level Push/pull with arms up to a force of 20 pounds Bend at the waist with some twisting up to one hour a shift Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish
    $25k-31k yearly est. 5d ago
  • Route Service Representative (4-Day Workweek)

    Cintas 4.4company rating

    Customer care representative job in Clinton, NC

    Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position in which our partners deliver and pick up uniforms, shop towels, chemical cleaning products and other facility service products. Our Route Service Representatives enjoy: - Comprehensive 10-week training program - Solid base salary and commission potential after being assigned a route - Majority work a 4-Day workweek - Majority work no nights or weekends - Monthly/Quarterly performance bonuses & incentives Key Responsibilities Include: - You are the face of Cintas to our customers and must work to build rapport with key decision makers - Ensure quality standards, and proactively solve customer concerns. - Grow our existing customer base by upselling and cross-selling additional products and services - Negotiating service agreement renewals and control inventory while working professionally and safely - Comply with driving and vehicle regulations. **Skills/Qualifications** Required Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment: - Have an active driver's license - Be at least 21 years of age - Obtain a DOT medical certification - Provide documentation regarding their previous employment All successful candidates will also possess: - The ability to meet the physical requirements of the position - A High School diploma, GED or Military Service - The ability to demonstrate a strong customer service orientation - Self-motivation and the drive to work in an environment that relies on teamwork to meet goals - A positive attitude, along with ambition, organization and service spirit This is a rewarding opportunity! To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills. **Benefits** Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost. Additionally, our employee-partners enjoy: - Competitive Pay - 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP) - Disability, Life and AD&D Insurance, 100% Company Paid - Paid Time Off and Holidays - Skills Development, Training and Career Advancement Opportunities **Company Information** Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. This job posting will remain open for at least five (5) days. **Job Category:** SSR **Organization:** Rental **Employee Status:** Regular **Schedule:** Full Time **Shift:** 1st Shift \#INDT2
    $30k-34k yearly est. 7d ago
  • Customer Service Representative

    Carstar

    Customer care representative job in Garner, NC

    The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include - gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office. DUTIES / RESPONSIBILITIES Greets all walk-in customers in a professional and courteous manner. Answer and directs all phone traffic in a polite, courteous and cheerful manner. Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum). Explain CARSTAR's repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair. Educate customers on CARSTAR's CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery). Schedule and record appraisal and delivery appointments. Update and maintain the store scheduler with Office Manager. Collect and record payment for completed repairs; may perform some A/R. File repair order paperwork accurately or record in CARSTAR management system. Provide customers with CARSTAR's warranty information (5-Year and Limited Lifetime). Perform follow-up sales calls on estimate quotes (unsold) within 48 hours. Maintain the front office and customer reception areas. Attend daily release meetings. Other duties as assigned. EXPERIENCE / SKILL REQUIREMENTS 2+ years of customer service experience required, preferably in a retail setting. HS diploma or GED equivalent required; college degree preferred. Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base. Call center sales experience (or equivalent sales experience) preferred. Highly organized; ability to handle multiple concurrent assignments. Proficient with Microsoft Office and POS/management systems. Strong attention to details. Punctual and professional appearance. Ability to receive direction and work well with others. Valid driver's license and insurable driving record. PHYSICAL REQUIREMENTS Essential physical requirements include: Ability to stoop, bend and kneel, squat, kneel and pulling Extended periods of kneeling, bending, squatting and stooping Carry and lift heavy objects (up to 50lbs) Standing, sitting and walking Performing repetitive motions WORK ENVIRONMENT Exposure to: Paint, fumes and particles Dirt / Dust Chemicals / Toxins Varying heat / cold Intermittent noise All duties, responsibilities and experience are subject to change by location
    $27k-35k yearly est. 5d ago
  • Customer Support Rep I

    Systel Business Equipment 3.9company rating

    Customer care representative job in Fayetteville, NC

    Job DescriptionDescription: Provide support to Customers, Branch Managers, Service Manager, Service Technicians, and Sales Representatives through answering phone calls and/or responding to emails. Essential Duties and Responsibilities: Answer calls coming into the Customer Service Queue and the Sales, MGR, Tech Queue; assisting whomever with their need and/or reason for calling in a polite, timely, and courteous manner. Enter service calls into the operating system. Enter supply orders and send to appropriate person and/or department. Enter meter readings received into the department. Enter Service Reports sent into the department from Technicians/ Service Manager. Fill out various forms used within the department as it pertains to address changes and information updates. Quote labor rates based off customer locations; quote supply prices. Other duties as assigned and/or needed by Supervisor/Manager Requirements: Qualifications: High school diploma or GED; Customer Service experience (minimum one year); proper telephone etiquette; multi-task oriented. Clerical skills to include: typing speed of 35 wpm, working knowledge of Microsoft Word, Excel, and Outlook. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $36k-44k yearly est. 13d ago
  • 401k Customer Service Agent

    Eclerx Services

    Customer care representative job in Fayetteville, NC

    Type: Full-time Department: Financial Markets Saving for retirement is hard, with lots of friction and confusion. As a Customer Service Specialist, you'll play a key role in helping our customers consolidate their retirement accounts. You'll be critical to ensuring customers have a great experience with us and end up with more confidence in their long-term finances. You'll also be an advocate for the customer and share customer feedback with our product & engineering teams to inform our product roadmap Responsibilities * Guide customers through the 401k rollover experience and answer their questions through chat, e-mails, and phone calls * Become an expert on 401ks, rollovers, and IRAs * Communicate with financial institutions and employers on behalf of customers to help with their transactions, where necessary * Contribute to our internal knowledge-base and external FAQs based on customer questions/comments * Synthesize customer feedback and share with other team-members Eligibility Requirements * Experience in a customer service or client-facing role * Financial or banking experience preferred * Military veterans preferred * Strong interest in helping people achieve their financial goals * Familiarity with customer service best practices and tools * Ability to work flexible hours if necessary to solve customers' problems In the US, the target base salary for this role is $40,000-45,000. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors What We Offer * Competitive salary and performance bonuses * Flexible working hours * Career growth opportunities and ongoing training * Inclusive, supportive company culture How to Apply * Click "Apply Now" to submit your resume through our career site * Be sure to include any relevant experience that aligns with the role. * Qualified candidates will be contacted by a member of our recruitment team for next steps About eClerx eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results. The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA. For more information, visit ************** You can also find us on: **************************************** *************************************** ******************************** eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here
    $40k-45k yearly Auto-Apply 6d ago
  • Call Center Sales Representative - Fayetteville

    Eclerx

    Customer care representative job in Fayetteville, NC

    Company: eClerx LLC Position Type: Full-Time About Us: eClerx is a dynamic and innovative call center company dedicated to providing exceptional services to our valued customers. With a focus on quality and customer satisfaction, we're expanding our team and looking for talented individuals to join us in delivering outstanding service and driving sales growth. Job Description We are seeking a highly motivated Sales Specialist (Inbound/Outbound) to serve as the first point of contact for potential customers exploring our products and services. In this role, you will manage customer inquiries with professionalism, energy, and a clear focus on understanding customer needs. You will confidently position our client's offerings, present tailored solutions, and actively guide customers toward completing a purchase. A key objective of this role is to drive revenue growth by converting inbound and outbound calls into successful sales. You will be expected to consistently meet and exceed performance targets while ensuring each customer receives an exceptional experience. We are looking for a candidate with a strong passion for sales, a competitive mindset, and a proven ability to influence buying decisions. The ideal individual is motivated by achieving (and outperforming) sales goals and is excited by the opportunity to earn attractive, performance-based incentives. Work Location - This is an in-office position (No remote or work-at-home positions available for this role). You will be required to complete training and continue to work in office premises located at eClerx, 235 N McPherson Church Road, Fayetteville, NC 28303. Compensation/Pay: In addition to fixed/hourly pay, this role includes Sales incentives Pay rate during training period (including classroom and nesting) will be $12.50/hour Production: Pay rate will be $14.50/hour if you work full 40-hour schedule + Sales incentives If you are unable to complete 40-hour schedule, then pay rate will be $13.50/hour + sales incentive. Most importantly, we value tenure and offer pay raises to analysts every 6 months of completed tenure at eClerx - so you never have to look for another job again! Key Responsibilities: Engage with customers in sales related conversations Listen actively to customers' needs and provide accurate information about our products/services Demonstrate a deep understanding of our product/service offerings and confidently articulate their features and benefits Utilize effective sales techniques to persuade customers and close deals Handle objections and address customer concerns with empathy and problem-solving skills Process sales transactions accurately and efficiently Meet or exceed sales goals and other KPIs on a consistent basis Maintain thorough and up-to-date knowledge of company policies, procedures, and promotions Document all interactions and transactions in the system accurately Requirements: Previous experience in inbound/outbound sales in a call center preferred. Excellent communication skills, both verbal and written. Strong interpersonal skills with a customer-centric approach. Ability to work in a fast-paced environment and handle high call volumes. Proven track record of meeting or exceeding sales targets. Familiarity with CRM systems and basic computer proficiency. Flexibility to work various shifts, including evenings, weekends, and holidays. High school diploma or equivalent; additional education or certifications are a plus. Benefits: Competitive salary with performance-based incentives. Comprehensive training and ongoing development opportunities. Health insurance, retirement plans, and other benefits. Positive and collaborative work environment. Opportunities for career advancement and growth within the company. Requirements Willing and able to work different shifts: late nights, holidays & weekends. Available to work from the office building - work from home positions not available Only full-time schedules are available. “Please note that eClerx is a drug-free work place and we require all selected applicants to go through a pre-employment drug screen and background check. The employment offer at eClerx is contingent to results of these tests.”
    $12.5-14.5 hourly 14d ago
  • Dispatcher - Customer Support Rep

    Call Pernell, Inc.

    Customer care representative job in Smithfield, NC

    Job Description If you're skilled with managing your time, coordinating the activities of multiple people, and communicating with customers and coworkers alike, then you could be the full-time Dispatcher - Customer Support Rep we need at Call Pernell, Inc.! We're hiring a dedicated person to support our HVAC techs from our Smithfield, NC office. You earn a competitive salary that reflects your skills and experience, and enjoy great benefits and perks such as: Opportunities for professional development and growth within the company 50% company-paid health insurance Paid vacation after 1 year Paid holidays after 90 days Boost your career and become a pivotal part of our success. Apply now! YOUR DAY As our Dispatcher - Customer Support Rep, you're responsible for efficiently dispatching HVAC technicians to jobs, maintaining accurate records and documentation, and providing high-quality customer service. Here's a closer look at what you can expect: Scheduling and Dispatch: You set up service and maintenance appointments, adjust schedules in case of changes or emergencies, and dispatch technicians to their jobs. Technician Support: You provide ongoing support throughout the day by giving techs directions and communicating job details. As needed, you help generate price quotes and contribute to revenue growth. Customer Communication: You answer client questions, provide service information and pricing, and address concerns to foster trust in our company. After an appointment, you follow up with the customer to ensure they're satisfied with the work. Record Keeping: You fill out paperwork, maintain accurate job records and service call documentation, and enter data into our scheduling software. REQUIREMENTS Excellent communication and interpersonal skills Organizational and problem-solving skills Proficiency with scheduling software or an ability to learn Ability to multitask and manage time effectively in a fast-paced environment High school diploma or equivalent 1-3 years of dispatching experience PREFERRED QUALIFICATIONS At least one year of experience with customer service or the HVAC industry Additional coursework or experience in a related field OUR MISSION Call Pernell Inc. offers a dynamic and supportive work environment where your contributions are valued and recognized. We provide competitive compensation, comprehensive training, and opportunities for professional growth. Our mission is to give physical and emotional comfort to the members of our community by providing solutions that overcome the dangers and aggravations related to their home's climatic conditions. That's why we hire world-class technicians and support staff to ensure that our customers are safe, comfortable, and in control of their indoor environment. We pledge to everyone that we are heating and air conditioning professionals, and we accept, with honor, such responsibility with the utmost devotion. Join our team and be part of a company that takes pride in making a difference in the lives of our customers! Ready to make a positive difference as our Dispatcher - Customer Support Rep? Make your move and fill out our initial application today!
    $32k-42k yearly est. 13d ago
  • Dispatcher - Customer Support Rep

    Call Pernell

    Customer care representative job in Smithfield, NC

    If you're skilled with managing your time, coordinating the activities of multiple people, and communicating with customers and coworkers alike, then you could be the full-time Dispatcher - Customer Support Rep we need at Call Pernell, Inc.! We're hiring a dedicated person to support our HVAC techs from our Smithfield, NC office. You earn a competitive salary that reflects your skills and experience, and enjoy great benefits and perks such as: Opportunities for professional development and growth within the company 50% company-paid health insurance Paid vacation after 1 year Paid holidays after 90 days Boost your career and become a pivotal part of our success. Apply now! YOUR DAY As our Dispatcher - Customer Support Rep, you're responsible for efficiently dispatching HVAC technicians to jobs, maintaining accurate records and documentation, and providing high-quality customer service. Here's a closer look at what you can expect: Scheduling and Dispatch: You set up service and maintenance appointments, adjust schedules in case of changes or emergencies, and dispatch technicians to their jobs. Technician Support: You provide ongoing support throughout the day by giving techs directions and communicating job details. As needed, you help generate price quotes and contribute to revenue growth. Customer Communication: You answer client questions, provide service information and pricing, and address concerns to foster trust in our company. After an appointment, you follow up with the customer to ensure they're satisfied with the work. Record Keeping: You fill out paperwork, maintain accurate job records and service call documentation, and enter data into our scheduling software. REQUIREMENTS Excellent communication and interpersonal skills Organizational and problem-solving skills Proficiency with scheduling software or an ability to learn Ability to multitask and manage time effectively in a fast-paced environment High school diploma or equivalent 1-3 years of dispatching experience PREFERRED QUALIFICATIONS At least one year of experience with customer service or the HVAC industry Additional coursework or experience in a related field OUR MISSION Call Pernell Inc. offers a dynamic and supportive work environment where your contributions are valued and recognized. We provide competitive compensation, comprehensive training, and opportunities for professional growth. Our mission is to give physical and emotional comfort to the members of our community by providing solutions that overcome the dangers and aggravations related to their home's climatic conditions. That's why we hire world-class technicians and support staff to ensure that our customers are safe, comfortable, and in control of their indoor environment. We pledge to everyone that we are heating and air conditioning professionals, and we accept, with honor, such responsibility with the utmost devotion. Join our team and be part of a company that takes pride in making a difference in the lives of our customers! Ready to make a positive difference as our Dispatcher - Customer Support Rep? Make your move and fill out our initial application today!
    $32k-42k yearly est. 60d+ ago
  • Enrtry Level Customer Service Agent

    Hustle Notice Biz

    Customer care representative job in Fayetteville, NC

    Department Communiboost Employment Type Full Time Location Fayetteville, NC Workplace type Onsite Compensation $21.00 - $30.25 / hour Key Responsibilities Skills, Knowledge and Expertise Benefits About Core Call Inc Welcome to Core Call Inc, where we believe that meaningful connections are at the heart of every business. As a bespoke call center, our approach is centered on delivering personalized, high-quality interactions that reflect the values and vision of your brand. We understand that in today's competitive landscape, your customer's experience is key to building lasting relationships, fostering loyalty, and ensuring growth.
    $22k-28k yearly est. 54d ago
  • Direct Care Technician

    Easterseals Port 4.4company rating

    Customer care representative job in Aberdeen, NC

    ** Voted Raleigh's Best Nonprofit Organization and Raleigh's Best Mental Health Services two years in a row!** Do you have a passion for making a real difference in the lives of teens living with mental health challenges and substance use disorders? At Easterseals PORT Health (ESPH), our mission is rooted in empowering individuals and strengthening communities. We're seeking a compassionate and dedicated full-time Direct Care Technician to join our team at the Adolescent Residential Home in Aberdeen, NC. Position Details: Full-Time, 40 hours per week, primarily 4pm-12am shifts *The 5 workdays will rotate and will include every other weekend. Your Role in Our Mission As a Direct Care Technician on the team you will be responsible for providing and maintaining a therapeutic and safe group environment and attending to the welfare and basic needs of clients. The Direct Care Tech provides informal counseling that involve behavioral techniques, reality therapy, supportive encouragement and socialization skills for the clients. You will also engage with the adolescents and participate in NA/AA meetings, adventure, social and educational outings and provide transportation to appointments using a company vehicle. Why Join Us? As a part of our mission, we help our team members embrace their potential, build resilience, and thrive! You will benefit from ongoing professional growth and development as you work alongside leaders of clinical excellence in mental health and substance use services that care about your success. We also offer a full benefits package for benefits-eligible positions. Compensation & Benefits Competitive hourly rate: $15.00 / hour Generous paid time off and paid holidays Full benefits package including Medical, Dental, and Vision benefits Life and Disability Insurance(company paid) 403(b) Retirement Plan Employee Assistance Program and legal services support Public Service Loan Forgiveness (PSLF) qualifying employer What We're Looking For Education: High school diploma or GED 1 year of relevant experience Maintain valid state appropriate driver's license and auto insurance for personal and agency vehicles utilized for work Proficiency with EHR systems or technically savvy. Ready to Apply? Join a team where work isn't just something you do - it's a purpose. Bring your expertise to a mission that matters. Apply now at *************** PORT.com or send your resume to recruiter@easterseals PORT.com. About Easterseals PORT Health Easterseals PORT Health is a trustworthy and compassionate partner, providing exceptional services in disability, mental health, and substance use to help our neighbors live their best lives. Purpose, dedication, and empathy drive our in-person and telehealth service delivery. Our diverse and inclusive 2,600-member team provides more than 10.2 million hours of meaningful support to 40,200 kids, adults, and families in 11,000 home, facility, and community locations across North Carolina and Virginia. Easterseals PORT Health is an Inclusive Culture, Diverse Voices, Embracing Potential, Authentic Self, and Learning and Growing (IDEAL) organization. Applicants of all abilities are encouraged to apply!
    $15 hourly 4d ago
  • Foster Care Coordinator

    Chippewachamber

    Customer care representative job in Garner, NC

    At Dungarvin , we are more than a provider of support services-we're a mission-driven team rooted in respect, response and choice. Since 1976, we've been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You'll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs. With services in 15 states, our team is united by a shared commitment to making a real difference-one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone's life Schedule: M-F 8am to 5pm Wage: Salary Perks/Benefits: Medical, Vision and Dental Insurance for FT employees Supplemental Insurance Flex Spending and HSA Accounts for FT employees Pet Insurance Life Insurance 401 K plan with 3% employer match at one year of services Paid Time Off accrual - employees who work 40 hours in a 2-week period PTO Donation Growth and Development Opportunities Employee Referral Program Scheduled pay increases Employee Assistance Program Mileage reimbursement Job mobility options within Dungarvin 15 states of services T-Mobile, Verizon, Dell, and other National Brand Discounts Pay Active- access to 50% of your pay before payday Dedicated training department with paid training Job Description What You Get to Do: Demonstrates competence in State and Federal standards for Therapeutic/Foster Care Services, licensing rules Assist with recruiting qualified foster parents and staff necessary to meet the needs of the youth served. Assists with ensuring Foster Parents and assigned staff complete and maintain all training requirements. Provides pre-service and ongoing training to foster parents to ensure parents possess skills necessary to provide quality services to the youth being served. Serves as liaison to DSS, DMH and other community agencies regarding any service planning issues and needs of and services to youth being served in Therapeutic/Foster Care program. Processes requests for services by conducting intakes, obtaining/completing necessary assessments, completing social histories, obtaining consents, and collecting documentation for the determination of appropriate placement and services for youth referred to program. Writes, coordinates, implements, and monitors person-centered service plans and ensures quality care of youth being served. Serves as advocate for the youth in care and participates in the interdisciplinary team process in the development of the Person Centered Service Plan Ensures service authorizations are current and provides necessary updates to authorizing authorities in timely manner as requested and/or required for service approval. Provides mediation between the youth and the foster parents, guardians, natural family members, and other agencies relative to the needs and desires identified by the team. Establishes and maintains files for youth receiving foster care services and ensures all required documentation in individual case files is completed in a timely manner Assists with the transfer of youth to other services or terminates services when current placement is no longer deemed necessary or appropriate. Assists in accessing community resources identified for the youth and foster parents. Assists foster parents, and/or assigned staff develop mediation and intervention strategies and implement them to resolve conflicts. Foster Care licensing experience is a plus. Qualifications What Makes You A Great Fit: Must meet the minimum requirements for QP qualification: Bachelor's degree in a human service field and has two years of full-time accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full-time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; OR Master's degree in a human service field and has one year of full-time accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full-time, post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; Additional Requirements: At least two years of experience working with at-risk youth or youth in foster care are required. Must possess a valid NC driver's license, an acceptable driving record, current automobile insurance and registration, and an acceptable criminal background. Three (3) professional references Excellent knowledge and experience with Family Foster and Foster Care licensing process required. Proven ability with the development of Person Centered Service Plans which incorporates the choices, strengths, needs, abilities, and preferences and defines the goals and services needed to assist in meeting the goals of individuals served. Additional Information At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Dungarvin is an affirmative action and equal opportunity employer. 1/8
    $33k-45k yearly est. 17h ago
  • Call Center Representative

    Southeast Foundation and Crawlspace Repair

    Customer care representative job in Clinton, NC

    CUSTOMER CARE SPECIALIST Southeast Foundation and Crawlspace Repair (SFCR), a regional leader in the waterproofing, foundation repair and concrete repair industry, is looking for a highly motivated and positive individual to serve on our team of Customer Care Specialists. Our purpose at SFCR is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. At SFCR, we also redefine for our employees. We want our employees to know that they are the most valuable to us and experience success in a way they never imagined possible. ESSENTIAL JOB FUNCTIONS Represents the company through telephone customer contact. Answers calls, sets sales appointments, sets annual maintenance or customer warranty service appointments. Follows up with customers on a variety of issues/occasions. Keeps customer records and files current and updated, as well as sends customers information about the company and/or services performed. Performs administrative functions to support all departments as needed. Regular and punctual attendance. Ability to work overtime if needed. Qualifications REQUIRED SKILLS Thorough understanding of customer service principles and practices. Skill in operating personal computer and programs such as spreadsheets, database, and work processing software. Skill in verbal and written communication. Ability to handle a variety of tasks. Ability to perform accurate data entry. Possess talent and personal traits: Customer Focus Self Management Planning & Organizing Empathetic Outlook Resiliency Teamwork Diplomacy & Tact Integrity EDUCATION AND EXPERIENCE High school diploma or G.E.D. preferred. 1+ years call center experience preferred. 18 years of age or older. Bilingual in English/Spanish a plus! For more information, please contact:
    $25k-32k yearly est. 15d ago
  • Part Time Customer Service Associate (Restaurant)

    Taco Bell/KFC-Pittsboro

    Customer care representative job in Pittsboro, NC

    Taco Bell / KFC - Pittsboro is looking for a full time or part time crew member to join our team in Pittsboro, NC. As a Taco Bell / KFC - Pittsboro crew member, you can be the smiling face that greets and serves our guests or a cook who makes things happen in the kitchen. Working with us will give you the flexibility to be whatever our team and guests needs you to be. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime. What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: You're a fun and friendly person who values customers and takes absolute pride in everything you do. Verbal communication skills are key you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier and more fun with some teamwork. Responsibilities: -Knowledge of proper safe handling techniques for all food or chemicals used -Anticipates kitchen member needs by constantly evaluating environment and responding to cues as necessary -Maintain a high standard of cleanliness and orderliness in all kitchens, loading dock, dumpster and utility work areas -Assists with receiving delivery of product on behalf of our restaurant team -Complete daily and weekly checklists -Maintain a proactive approach to the health, safety and security of all staff at all times -Be vigilant for any hazards, alerting a manager as necessary -Greet guests and provide a memorable experience -When necessary, resolve guest issues -Share your positive high energy and enthusiasm with focus and commitment to exceed customers expectations -Not only will you work with our crew members, you will be part of an overall team helping to support the success of Taco Bell / KFC - Pittsboro -Bring your outgoing personality and smiles We can't wait to see you for an interview for our full time or part time crew member position at Taco Bell / KFC - Pittsboro. Apply now!RequiredPreferredJob Industries Other
    $23k-30k yearly est. 43d ago
  • Customer Service Agents

    Federicozanier

    Customer care representative job in Apex, NC

    Job Brief: Are you looking for a part-time seasonal position that offers flexibility? Would you love to interact and meet people from all over the world Do you enjoy working in a fast-paced environment alongside amazing coworkers? Then this is the job for YOU! Responsibilities: Pier Agents review, input, and verify validity of all travel document proof of citizenship presented by guests for boarding & check-in to ensure compliance with U.S. and International Law. • Pier Agents guide & monitor the flow of guests throughout the terminal exits/entries, including - secure areas, transportation, walkways, Check-in areas, gangways, elevators /escalators. • Pier Agents may assist guests requiring wheelchair assistance throughout the terminal during embark & debark. • Pier Agents assist with set up of pier and/or breakdown at beginning & end of the day as needed. Skills Required: Able to work in and around large groups of people • Basic mathematical skills to accurately handle cash payments from guests/ability to process credit cards • Passion for customer service excellence • Ability to interact and work at all levels as a team member with integrity • Manual dexterity required for reaching for documents operating the cruise line provided laptops check in system
    $22k-28k yearly est. 60d+ ago
  • Call Center Rep Family Dermatology

    Raleigh Medical Group Pa 4.0company rating

    Customer care representative job in Apex, NC

    Join Our Team as a Call Center Representative! Apex • Family Dermatology • Growing Team, Great Environment At Raleigh Medical Group, we believe that when our team members are well supported, our patients feel the difference. Each day, we strive to create a positive, growth-oriented, and enjoyable workplace. As we continue to expand, we're excited to welcome a Call Center Representative to our Family Dermatology group in Apex! If you love helping others, thrive in a fast-paced environment, and enjoy being the friendly voice patients depend on… keep reading! Why You'll Love Working With Us We take care of our team with a full suite of perks, including: Group Health, Dental, and Vision FSA and HSA options Generous Paid Time Off (PTO) 401(k) with employer match Company-provided Short-Term & Long-Term Disability Company-provided Life Insurance Competitive Salaries Annual Employee Appreciation Events What You'll Be Doing Your days will be full of meaningful interactions and teamwork. You will: Answer and triage incoming calls with professionalism and care Return patient calls and assist with questions Update and maintain accurate patient demographics Process patient portal and website requests Submit new patient requests through the EHR Verify same-day insurance eligibility Handle appointment cancellations Attend meetings and participate in customer service training Collaborate closely with clinical teams to support seamless patient care Assist the front desk when needed (check-in, registration, copays) What You Bring High school diploma or equivalent Experience with EHR systems (highly preferred!) Ability to excel in a high-volume call center Strong communication skills with a focus on patient satisfaction and resolution Bonus Skills We'd Love Familiarity with medical terminology Strong multitasking, time management, and problem-solving Clear and confident communication-phone and in-person Ability to maintain confidentiality and professionalism Reliability, accuracy, and a team-first attitude Experience with common office equipment Physical Requirements Sitting for ~90% of the day Occasional standing, walking, bending, lifting Visual acuity & fine motor skills If you're ready to bring warmth, efficiency, and outstanding service to a team that values you we'd love to meet you! Please no phone calls, solicitors, or recruiting agencies. EEO Statement: Raleigh Medical Group is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual, or any other protected group status or non-job characteristic as directed by law.
    $23k-31k yearly est. 15d ago
  • Call Center Specialist- Southern Pines Location

    Integrated Pain Solutions

    Customer care representative job in Southern Pines, NC

    Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. May be responsible for obtaining, analyze, and verify the accuracy of information received from referrals, and schedule the patient. Must have knowledge of working with medical insurance. Customer Service Specialists should educate Patients of their financial responsibility when applicable. Essential Functions and Job Responsibilities: Develop and maintain working knowledge of current services offered by the company. Answer all calls and emails in a timely manner, in adherence to their goals. Document all call information according to standard operating procedures. Answer questions about services, retail stores, procedure information and other information as necessary based on customer call needs. Follow up on customer calls where necessary. Review all required documentation to ensure accuracy. Accurately process, verify, and/or submit documentation. Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles. Obtain pre-authorization if required by an insurance carrier for approval and authorization when required. Must be able to navigate through multiple online EMR systems to obtain applicable documentation. Enter and review all pertinent information in EMR system including authorizations and expiration dates. Communicate with Billing Service and Management on an on-going basis regarding any noticed trends with insurance companies. Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered. Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process. Meet quality assurance requirements and other key performance metrics. Facilitate resolution on customer complaints and problem solving. Pays attention to detail and has great organizational skills. Actively listens to patients and handle stressful situations with compassion and empathy. Flexible with the actual work and the hours of operation Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), Develop and maintain working knowledge of current HME products and services offered by the company. Maintain patient confidentiality and function within the guidelines of HIPAA. Completes assigned compliance training and other educational programs as required. Maintains compliant with IPS's Compliance Program. Assist operations with on-call responsibilities as needed during non-business hours in accordance with company policy. Depending on the geographic territory and size of the branch location, may require assisting operations in other positions. Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling. Perform other related duties as assigned. Competency, Skills and Abilities: Excellent customer service skills MUST HAVE knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements Analytical and problem-solving skills with attention to detail Decision Making Excellent ability to communicate both verbally and in writing. Ability to prioritize and manage multiple tasks. Proficient computer skills and knowledge of Microsoft Office Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction. General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred. Work well independently and as part of a TEAM. Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team.
    $26k-37k yearly est. 60d+ ago
  • Customer Service Representative

    Butterball 4.4company rating

    Customer care representative job in Garner, NC

    Ensures customer satisfaction and retention throughout the entire customer order life cycle journey. Serves as the primary point of contact for customer inquiries and safeguard customer-related information and sales orders. Responsible for ensuring orders are processed promptly, meet our lead time parameters, and balance the needs of the business and the customer. Produces daily and weekly reports communicating pricing issues, shortages, and product allocations to our customers, brokers, and sales network. At Butterball, we exist to help people pass love on. As the most recognized name in turkey, the brand represents more than 60 years of cherished memories, providing quality, great tasting products that make meals something to celebrate every day. We proudly believe that life at Butterball means having a team who supports you, having the opportunity to grow personally and professionally, and making an impact on the health of others daily. Whether you choose to work at one of our five (5) manufacturing facilities in NC, AR, MO, farms in AR, NC, and KS, corporate office in NC, IL, or in the field, we believe we have an opportunity for everyone to succeed. At Butterball, we believe in fostering a culture where every team member is valued, has the opportunity to grow professionally and contribute to our success. Join us in our Purpose and apply for an opportunity today! Key Responsibilities Retrieves, processes, releases, and confirms all sales orders and revisions are accurate in relevant systems. Assists with electronic data interchange (EDI) order flow, including Data Universal Numbering System (DUNS) manual entry, outside warehousing, and invoicing. Provides exceptional customer service, responding promptly and with professionalism to customer emails and phone inquiries on order status, delivery issues, product information, etc. Fields and resolves customer issues and inform Sales of the results with the customer. Supports sales goals (on-time and in-full) assisting sales team and brokers to meet sales targets (i.e., order changes, price adjustments, substitutions, freight charges). Supports demand planners/supply chain with forecasting and order allocation processes. Assists the sales and credit departments by researching and reviewing price discrepancies, deductions, and invoice issues. Creates customer returns, credits, and debits. Works closely with cross-functional teams and outside warehouse partners to help resolve service issues, (e.g., late delivery, date changes, and product rotation). Coordinates Over/Short/Damage (OS&D) returns with Transportation and Credit departments. Creates customer Return Merchandise Authorizations or debits and credits as needed to align customer receipts Orders customized product sample packages for customers, sales, marketing, copackers, and special events (e.g., food shows cuttings). Communicates daily with multiple departments, internal and external at all levels, to resolve everyday transactions and communicate shortages, delayed deliveries, pool changes, etc. Practices and communicates customer service procedures and policies, including new broker and sales training, to meet alignment with our company's visions, goals, and procedures. Creates and sends proforma invoices and risk account payment reports. Maintains price confidentiality and updates pricing in relevant systems as needed and approved. Assists national and international sales teams, including communicating with USDA to request and resolving export documentation issues and coordinating export and expedited orders. Provides necessary documentation to support Sales and Finance deduction resolution (Bill of Lading, PODs, etc.), invoicing for domestic and export, etc. Minimum Qualifications (Educations & Experience) High school diploma, GED, or equivalent 3+ years of experience or the knowledge, skills, and abilities to succeed in the role OR Associates degree in related field and 1+ year of relevant experience Knowledge, Skills, and Abilities Butterball Core Competencies Caring about people, valuing contributions, and empowering to succeed is the Butterball Way. We recognize the value that different perspectives and cultures bring to Butterball and seek to create an environment where everyone can thrive. Everyone has a seat at the table and is expected to embody our core competencies: Safety First: We put safety first. The health, safety, and well-being of our people, products, and turkeys is everyone's responsibility and everyone's jobs. Integrity: We trust each other to do the right thing. We act with integrity and gain the confidence and trust of others through honesty, respect, and authenticity. Stewardship: We take care of what matters. We are accountable to our commitments and take responsibility for the well-being of our teams, our quality, our customers, our business, our brand, and our communities. We are always answerable for our actions and those we lead. Enthusiastic Attitudes: We create a climate where everyone feels they belong and can be engaged, every day. Where our people are enthusiastic and motivated to do their best and work together to make great things happen. Continuous Improvement: We are committed to continuous improvement. We challenge ourselves and our company to constantly learn, develop, grow, improve, and innovate. Essential Knowledge, Skills, and Abilities Excellent customer service skills with the demonstrated ability to recommend and deliver customer-centric solutions Strong written and verbal communication skills with the ability to collaborate internally and externally at all levels, demonstrating etiquette and professionalism Ability to find equitable solutions, balancing the needs of the business and our customer Demonstrated ability to effectively prioritize work and contribute as part of a cross-functional team Ability and commitment to fostering relationships Proficient with Microsoft (MS) suite (i.e., Word, Excel, PowerPoint, Teams, Outlook, etc.) Excellent organizational skills and attention to detail with effective time-management and prioritization skills Highly skilled at working in a fast-paced operational environment with a keen sense of urgency Ability to work some weekend or after-hour work to support time zone differences or urgent issues as needed Ability to work flexibly from either office or home environments as needed Preferred Knowledge, Skills, and Abilities Associates degree in related field Experience in related manufacturing field Experience using Enterprise software such as S/4(SAP), JDA, etc. Strong excel skills Physical Demands * While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and occasionally lift up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus. Working Conditions & Travel Requirements Work is performed in a climate-controlled office environment or remotely. For remote work, the employee must have a dedicated workspace to safely setup and use assigned IT equipment, preferably free from distractions. The employee is responsible for ensuring adequate internet service is available when working remotely (the recommended minimum speed is 20mb download and 5mb upload). The noise level of the environment is usually moderate. Occasional travel may be required. Disclaimer We embrace equal opportunity employment. Butterball is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law. This position is deemed Safety Sensitive for purposes of Butterball's Drug/Alcohol Screening & Testing Policy. Details will be provided to individuals who receive a conditional job offer, or upon request. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of what is required of personnel so classified. Furthermore, they do not imply or establish a contract for employment and are subject to change at the discretion of the employer.
    $30k-36k yearly est. 1d ago
  • Customer Service Representative, Full or Part Time

    Circle K Stores, Inc. 4.3company rating

    Customer care representative job in Garner, NC

    Store 2************ US 70 Hwy 70 Lh, Garner, North Carolina 27529 Shift Availability. Flexible Availability Job Type. Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be cha Customer Service Representative, Customer Service, Part Time, Representative, Retail
    $25k-31k yearly est. 3d ago
  • Route Service Representative (4-Day Workweek)

    Cintas Corporation 4.4company rating

    Customer care representative job in Clinton, NC

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    $30k-34k yearly est. 22h ago

Learn more about customer care representative jobs

How much does a customer care representative earn in Fayetteville, NC?

The average customer care representative in Fayetteville, NC earns between $24,000 and $38,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.

Average customer care representative salary in Fayetteville, NC

$30,000
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