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  • Drive with DoorDash - Receive 100% of Customer Tips

    Doordash 4.4company rating

    Customer service associate job in Emmett, ID

    Why Become a Shopper with DoorDash? Turn your shopping skills into extra income. Whether you're helping someone stock up on groceries or delivering a last-minute convenience order, as a Shopper you unlock more earnings opportunities with DoorDash. Stay active during off-peak hours and no need to wait around for a restaurant preparing an order, becoming a Shopper with DoorDash puts you in control of your time and earnings. Either as a side hustle or a full-time gig, being a Shopper with DoorDash gives you the opportunity to earn extra cash on your terms. Multiple ways to earn: Deliver more than just restaurant orders. Become a Shopper and deliver grocery, convenience, retail, alcohol and more-DoorDash offers diverse earning opportunities so you can maximize your time. Control your time: Make cash during off-peak hours so you don't have to schedule your day around the lunch or dinner time rush; don't wait around for an order when you do the shopping. Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer. Earn more: Get more cash per delivery on average compared to a restaurant delivery when you do the shopping.* Quick and easy start: Sign up in minutes and get on the road fast.** Basic Requirements 18+ years old*** (21+ to deliver alcohol) Any car, scooter, or bicycle (in select cities) Driver's license number Social security number (only in the US) Consistent access to a smartphone How to Become a Shopper Click “Apply Now” and complete the sign up process Download the DoorDash Dasher app Activate your Red Card in the Dasher app**** *Compared to a restaurant delivery order, based on average Dasher payouts nationwide while on a delivery. Actual earnings may differ and depend on factors like number of deliveries completed, time of day, location, and expenses. **Subject to eligibility. ***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia ****The Red Card is a prepaid card used by Dashers to pay for items on Dasher Shop & Deliver offers. The card will automatically be funded prior to check out. Red Cards are not linked to Dasher bank accounts or related to earnings. This card is issued by Peoples Trust Company under license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Additional information Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today
    $34k-41k yearly est. 1d ago
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  • Customer Service Specialist

    Russell Tobin 4.1company rating

    Customer service associate job in Lehi, UT

    Job Title:-Member Advocate (Customer Service Representative) Duration - 3 months with Possibility of FTE Hybrid - 2 days office (Monday-Tuesday) Pay Rate:- $19/hr- 19/35hr. 30 Hours shift in a week (09:00 am - 03:00 pm MST) About the role: We are looking someone who have Customer Service experience in Lehi, UT. You will be joining us for the most critical time of the year. January 1st is the "Super Bowl" of healthcare, as new health plans launch, and our members are actively engaging with their benefits. Your primary responsibility will be to ensure a seamless and exceptional experience for them during this peak period. Day to Day: Get an introduction into health insurance, benefits, and network plans to support tier 1 member questions and support Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare Support and cultivate office culture that aligns with their values and incorporates the outstanding aspects of the team. Training: 1.5 weeks to prepare you for success. Hours will be 09-3 and you cannot miss 1 day or 1 minute Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
    $19 hourly 2d ago
  • Customer Service Representative

    Poulton Associates LLC

    Customer service associate job in Salt Lake City, UT

    The Poulton Associates/Wright Flood team is offering a great opportunity for someone who works well in a team environment, enjoys providing excellent customer service, takes initiative, meets deadlines and has a strong desire to excel. This key member of our Client Support Team will work within a group of similarly minded professionals to help retail insurance producers across the country write, retain and service the catastrophe insurance policies available at our wholesale web site, ******************** The applicant will be using our 100% on-line platform to make placing flood, earthquake and landslide insurance fast and easy for independent insurance agents. To be successful in this role, the applicant must: Build and maintain professional, productive working relationships with fellow Support Team members, Brokers/Producers and Clients Have knowledge of insurance practices Identify customer needs and recommend solutions Be able to diffuse escalated situations Demonstrate strong verbal and written communication skills Be a team player who can work independently Stay abreast of new products, procedural changes and market trends Demonstrate excellent time-management skills and manage multiple concurrent projects with shifting priorities Job Functions: Service new and existing retail producers and their staff members Respond to and resolve retail producers and client concerns and inquiries Manage the marketing process, coordinating with retail producers to help them make best use of the on-line platform Deliver recommendations to retail producers as to the coverage features of our products Comply with internal systems, processes and procedures Provide support on other tasks as assigned Requirements: HS Diploma or equivalent Proficiency in Microsoft Windows, Word, Excel, Outlook Client 1-3 years of Call Center experience 1-5 years of experience in servicing personal or commercial lines property and casualty insurance accounts is a plus What We Offer: Paid Time Off (PTO) Paid Holidays Generous benefits package including health, dental, vision, 401(k), etc. Employee Stock Purchase Plan Tuition Reimbursement Student Loan Repayment Program Poulton Associates/Wright Flood is an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
    $27k-35k yearly est. 5d ago
  • Client Srvices Team Lead

    Insight Global

    Customer service associate job in Boise, ID

    A client of Insight Global is looking for a Client Servicing Team Lead. This role will be responsible for leading and managing a team of client servicing professionals, focused on maximizing employee engagement and building a culture of teamwork, collaboration, continuous improvement, empowerment, and accountability. They lead from the front and provide guidance, support, and coaching to team members and contribute to strategic planning, hiring decisions, team structure, and succession planning. They collaborate with cross-functional internal teams to identify areas for process optimization, implement best practices, and drive operational excellence within the Client Servicing division. They lead from the front by building and maintaining strong relationships with clients, playing a critical role in daily client success. Responsibilities: Monitors the teams' delivery to the client, allocating work, ensuring quality delivery, and providing team level training or knowledge management where required. Owns the preparation and execution of regular 1-on-1s and biannual performance management reviews; identifies and facilitates learning and career growth opportunities for the team. Designs, implements, and tracks quantitative and qualitative metrics to measure the success of projects, people, and processes; key success metrics include NPS, CSAT, CEM, SLA delivery, Retention, ESS, Gross Margin, Client Churn, Automation improvements, and employee attrition. Leads SteerCos and client relationship reviews, whilst also acting as a confident, knowledgeable, and patient escalation point for any client issues. Helps build a differentiated offering by strategies with product management and development teams to improve our client offering, operational tooling, supporting sales efforts, develop repeatable and scalable processes. Ensures the seamless transition of newly onboarded clients into steady-state client servicing operations. Make use of tooling to monitor and drive team performance (Salesforce, Workday, Power BI, etc.). Required Skills: Familiarity with insurance and/or investment management market concepts a plus. Ability to communicate information clearly, concisely, and confidently in written and verbal contexts, including small and large group settings for both internal and external (client-facing) audiences. Microsoft Excel (VLookUp, SUMIF, Pivot Tables, VBA, etc.). Strong computer skills, including proficiency in Microsoft Office. Education and Experience: Bachelor's degree in Accounting, Finance, Business, Mathematics, Sciences, or related field. 7+ years of directly applicable experience (reconciliation, accounting, or finance). 2+ years demonstrated success in a people manager role. Experience delivering measurable KPIs weekly and monthly in prior roles. Experience working in the finance or FinTech industry, with a knowledge of investment accounting or investment operations preferred.
    $48k-99k yearly est. 5d ago
  • Commercial Lines Customer Service Representative

    Brown & Brown 4.6company rating

    Customer service associate job in Meridian, ID

    Brown & Brown is seeking a Commercial Client Service Representative to join our growing team in Meridian, Idaho! The Commercial Lines Customer Service Representative will be responsible for servicing client requests and questions, providing prompt, efficient, high-quality service, and assisting in the retention of existing accounts and quoting new business. How You Will Contribute : Provide service to existing clients via inbound calls, emails, and daily tasks Make outbound phone calls to provide customer service Quote and Bind insurance with various carriers for existing clients Respond to requests for certificates of insurance or auto ID cards Maintain a concern for timeliness and completeness on all service requests Utilize an electronic filing manager to maintain documentation and compliance Notate and file documents in our agency management system Skills & Experience to Be Successful: High school diploma or equivalent required Knowledge of Microsoft Office 365 (Outlook, Excel, OneNote, etc.) Strong oral and written communication skills Strong typing skills Exceptional customer service and interpersonal skills Demonstrated critical thinking and problem-solving skills 1-3 years of Commercial Insurance experience P&C license required or able to obtain within 90 days of hire AMS360 experience Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
    $28k-33k yearly est. 4d ago
  • Access Support Representative

    Cornerstone Technology Talent Services 3.2company rating

    Customer service associate job in Cheyenne, WY

    Job Posting: Access Support Representative Contract: Long Term We're looking for a friendly, service-driven professional to support daily workforce access at a busy construction site. In this role, you'll be the first point of contact for workers arriving on site-helping them check in, guiding them through onboarding, and ensuring they have a smooth, positive experience. No construction or platform experience is required-full training is provided. If you enjoy helping people, staying organized, and keeping operations running smoothly, this role is for you. What You'll Do Welcome workers as they arrive and provide helpful, courteous assistance throughout the check-in process Support digital badge scanning, QR code check-ins, and other access tools Verify credentials and required documents, ensuring workers meet site-entry requirements Guide workers and subcontractors through onboarding steps, such as account setup and document uploads Assist with mobile check-ins, digital badges, and basic system navigation Help resolve simple access or login issues and escalate when needed Issue temporary badges and visitor passes with a calm, professional demeanor Communicate clearly with workers, supervisors, and subcontractor teams Monitor access points to ensure safe, authorized entry Document and report irregularities or recurring issues What Makes You a Great Fit Strong customer service background in any industry (hospitality, retail, call centers, healthcare support, etc.) Friendly, patient, and confident when assisting individuals with varying levels of technical comfort Quick learner who is comfortable navigating new technology Professional and composed in fast-paced or outdoor environments Dependable, detail-oriented, and able to follow established procedures Comfortable standing or walking for extended periods and working outdoors Bonus: Experience in help desk, dispatch, tech support, administrative roles, or site operations Work Environment Full-time, onsite presence at an active construction site Fast-paced environment with steady interaction and customer-facing support PPE required (provided as needed) OSHA training reimbursement available Comprehensive training on all tools, processes, and workflows
    $35k-41k yearly est. 15h ago
  • Customer Retention Specialist

    Kenect 3.8company rating

    Customer service associate job in Pleasant Grove, UT

    About us Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world. About this role We are seeking a highly motivated Customer Success Retention Specialist to join our team. This role is dedicated to reducing customer churn and preserving recurring revenue by actively engaging with customers at risk of cancellation. The ideal candidate is results-driven, thrives in high-volume customer interactions, and is passionate about problem-solving to deliver win-back and retention outcomes. What you will be doing Retention & Revenue Protection Save $65,000 in ARR per month through proactive engagement and retention strategies. Manage a pipeline of cancellation requests per month, working quickly to identify root causes and address customer concerns. Make a minimum of 25 outbound dials per day to connect with customers considering cancellation. Conduct empathetic, solution-oriented conversations to uncover business needs and propose tailored solutions. Maintain professional, consultative, and persuasive communication across phone, email, and other channels. Diagnose drivers of churn such as product gaps, pricing, or service dissatisfaction. Collaborate with cross-functional teams (Product, Support, Sales, CS) to escalate feedback and deliver customer solutions. Track and report on save rates, churn reasons, and revenue impact to leadership. Maintain accurate records of customer interactions and outcomes in CRM systems. Follow structured save-playbooks while contributing to process improvement and new retention tactics. Skills & qualifications 2+ years in Customer Success, Retention, Account Management, or similar customer-facing role. Proven track record of meeting or exceeding revenue retention or quota goals. Strong phone presence with excellent negotiation, persuasion, and objection-handling skills. Comfortable managing high-volume customer queues while delivering quality conversations. Ability to analyze data and articulate actionable insights to improve customer outcomes. Proficiency with CRM and customer success platforms (Salesforce) Our company values we hope you showcase See it, Solve it, Get it Done Build, Adapt, Win Unwavering Customer Obsession What Kenect offers Health, Dental, Vision, Life & Disability Insurance Your birthday is a paid day off Onsite gym Breakroom full of snacks and drinks Convenient location next to freeway entrance/exit We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members who can run without the daily guidance that some companies prefer. Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and we believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.
    $34k-42k yearly est. 20d ago
  • Premium Reserve Agent

    Salt Lake 3.8company rating

    Customer service associate job in Salt Lake City, UT

    Starting pay rate: $17/hr Global Parking Systems are experts in the management of parking lots, valet services, parking management and shuttle operations at airports across the country. Global Parking Systems also partner with SP+ Parking Corporation, a leader in the parking management space. Together, we are committed to making the parking experience a first-class enjoyable one for parking consumers. Built on the foundation of excellence and integrity, we are dedicated to providing the highest level of service in all our parking facilities. MAIN RESPONSIBILITIES Basic Function - Providing excellent customer service to our premium reserved guests and general maintenance and upkeep of garage area. Essential Duties and Responsibilities ● Assist incoming customers to available parking spaces. ● Courteously assist customers by answering any questions they may have. If necessary, direct the customer to the Facility Manager for further assistance. ● Count vehicles on location throughout shift, as needed. ● Provide additional support to customers that have forgotten where they parked. ● Control traffic at entrances and exits as needed. ● Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager. ● Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager. ● Communicate debris, water, oil spills and etc. to garage office. ● Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks and freeways in the area of the garage. ● Responsible for being at work every scheduled day, on time and in uniform. ● Assist Facility Manager with other duties as needed. MINIMUM QUALIFICATIONS Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Basic Computer Skills: Ability to use basic applications on computer, tablet and/or smart phone required. Education Required: High School Diploma or GED Minimum Age Requirement: All candidates MUST be 18 years of age or older for insurance purposes. Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required. License Requirement : The employee will be required to have and maintain a valid state-issued driver's license with a current address and acceptable driving record. Language Skills : Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization. Reasoning Ability : Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Adaptability : Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events. Judgment: Exhibits sound and accurate judgment. Availability to Work: Weekends Mathematical Skills : Ability to add, subtract, two digit numbers. Appearance : Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times. Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 35 pounds.
    $17 hourly 60d+ ago
  • Retail Associate

    Wasatch Peaks Ranch LLC

    Customer service associate job in Morgan, UT

    Job DescriptionPosition: Retail AssociateReports To: Outfitters Manager Starting wage is $22.50 BOE Job Summary/Essential Functions: The ideal candidate has experience in luxury retail or premium ski shops and understands both the technical nuances of high-end hard goods and the fashion-forward elements of soft goods. A passion for winter sports, excellent communication skills, and an unwavering commitment to customer satisfaction are essential. Job Duties: Delivers a concierge-level customer service experience tailored to each client. Builds genuine relationships with customers through expert advice and product knowledge. Understands and effectively communicates the features and benefits of premium ski hardgoods (e.g., skis, boots, bindings) and luxury softgoods (e.g., outerwear, base layers, accessories). Assists clients with custom fittings for ski equipment and apparel. Ensures products are displayed in an organized, visually appealing, and brand-appropriate manner. Stays current on new product arrivals, brand stories, and ski industry trends. Assists in restocking merchandizing product. Maintains a clean, well-organized sales floor and fitting rooms. Continuously develops expertise in luxury ski brands (e.g., Frauenschuh, Kjus, Norrona, Vandeer, Stockli, Arcteryx, Patagonia, Toni Sailer, Goldberg, etc) Attends seasonal brand clinics and in-store training sessions. Performs other duties as assigned by WPR management. Special Requirements: Ability to stay calm, patient and professional at all times. Strong professional communication skills. Excellent customer service skills. Physical Demands and Work Environment: Work in a variety of locations on mountain, including pop-up stores, multiple outlets, and events hosted outside, on the mountain. Ability to lift 20 lbs regularly, 50lbs occasionally. Must be able to bend, twist, lift, push, pull, drive, squat, stand, and use a small step ladder. Drive in inclement weather and in/around the mountain to various outlets. Classification: Seasonal full-time, non-exempt Education/Experience: High school diploma or GED. Bachelor's degree in marketing or fashion helpful. Experience in high-end retail or luxury goods preferred. Position Expectations: Maintains neat and professional experience and always observes personal cleanliness rules. Self-motivated. Member and guest-service oriented. Acts professionally. Displays a positive attitude toward all (staff, members, guests). Courteous towards others. Demonstrates a willingness to help others. Always acts ethically. Works well in a team environment. Being creative and proactive. Must be aware and able to abide by safety practices. Reliable and predictable attendance. Wears a clean and presentable uniform. Ability to exercise good judgement under pressure. Can prioritize needs and effectively manage resources. Knowledgeable about and consistently follows policies and procedures as outlined in the employee handbook. Must be able to work holidays, weekends, and overtime as needed. A comprehensive benefit package is available at date of hire. Benefits include medical, vision, dental, 401k, EAP, short-term and long-term disability, ski privileges, wellness initiatives, paid time off (PTO), and more. WPR conducts background checks on all employees on an annual basis. Powered by JazzHR C01z3wCXSU
    $22.5 hourly 24d ago
  • Customer Service & Escalations Expert

    Landlord Tech Inc. 4.0company rating

    Customer service associate job in Boise, ID

    Job DescriptionDescription: Downtown Boise | Full-Time | In-Office | $20/hr-$22/hr At OurPetPolicy, we provide property managers with a streamlined platform to track animals on the premises, maintain organized records, and ensure compliance with Fair Housing laws. A key part of our work is verifying reasonable accommodation requests for emotional support and service animals-protecting the rights of those with disabilities while preventing misuse of this benefit by people who do not qualify. This is not a typical customer service role. When it comes to emotional support and service animals, misconceptions are common. Your job is to provide clarity and guide applicants through the accommodation request process in line with state and federal guidelines. Strong de-escalation skills are essential when applicants are frustrated or confused about the requirements. You'll gain the knowledge and expertise essential for handling and communicating these sensitive and often complex topics. What You'll Do: Review and verify accommodation requests - Collect, review, and verify documentation with healthcare providers, and notify tenants when their documentation is not reliable. Stay organized and coordinate with precision - Collaborate with applicants and residents, property managers, and healthcare professionals to keep requests progressing smoothly. Communicate with clarity and composure - Whether de-escalating a tense call or answering a quick question, you'll listen actively and guide applicants toward solutions. Work efficiently with technology - Use a CRM (HubSpot) and our proprietary software to manage applications and track correspondence. Why Join OurPetPolicy? Great environment - Work in a beautiful downtown Boise office with floor-to-ceiling windows and views of the city and foothills. Business casual dress code. Supportive culture - We've built a fun, respectful, and collaborative environment in our Boise office. If you enjoy a light-hearted atmosphere and a team that values hard work, you'll fit right in. Career growth - Clear path to leadership within the customer experience team. Meaningful work - Protect fair housing rights while ensuring integrity in the accommodation process. Perks and Benefits: 21 days of Paid Time Off (PTO) annually. Paid holidays. Comprehensive benefits, including Medical, Dental, Vision, HSA/FSA, and Life Insurance. 401(k) plan with company match. MacBook workstation. Landlord Tech is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic. Note: In accordance with federal law, all new hires must provide proof of identity and eligibility to work in the United States and complete the necessary employment verification process upon hire. Requirements: Who You Are: A strong communicator - Skilled at explaining complex policies with clarity and professionalism, while remaining empathetic and understanding. Experienced in high-pressure interactions - Background in customer service, collections, service industry, property management, or a similar field. Tech-savvy and detail-oriented - Comfortable learning new software and maintaining accuracy in documentation. Team-oriented - Thrive in a collaborative, upbeat office environment.
    $20 hourly 23d ago
  • Retail Associate (Kamas Location)

    Ballerina Farm

    Customer service associate job in Kamas, UT

    Retail Associate (Kamas) Ballerina Farm Kamas, UT | On-Site Full-Time Ballerina Farm is a family-run business rooted in the simple beauty of life close to the earth. Located in the mountains of Utah, we take pride in raising animals and producing food with integrity, care, and respect for the land. What began as a passion for sharing wholesome, handcrafted food has grown into a thriving brand with a strong online presence and store locations where customers can experience our products firsthand. At Ballerina Farm, we believe in honest work, quality ingredients, and connecting people to where their food comes from and our goal is to bring the richness of farm life and thoughtfully produced food to tables across the country. The Role The Retail Associate at our Kamas, UT location plays an important role in bringing the Ballerina Farm experience to life. This team member provides heartfelt customer service, helps maintain a beautiful and welcoming store environment, and supports smooth day-to-day operations. The ideal candidate is friendly, dependable, and genuinely enjoys helping customers discover products they'll love. What You'll Do Greet customers warmly and assist with their shopping needs Maintain a clean, organized, and well-stocked sales floor Operate cash registers and handle transactions accurately Provide product information and recommendations to customers Assist with receiving, unpacking, and merchandising inventory Help prevent theft and maintain store security Respond to customer inquiries, resolve complaints, and escalate issues as needed Follow store policies and procedures Work as part of a team to achieve sales goals Perform other duties as assigned by management What You'll Need High school diploma or equivalent Comfortable working in a farm-based, rugged, and hands-on environment. Previous retail or customer service experience preferred Excellent communication and interpersonal skills Ability to work flexible hours, including evenings, weekends, and some holidays Basic math skills and attention to detail Ability to stand for extended periods and lift up to 25 lbs About the Opportunity This is a full-time, non-exempt position This position requires work to be performed on-site in Kamas, UT.
    $26k-32k yearly est. 45d ago
  • Client Success Renewals Specialist

    Norstella

    Customer service associate job in Boise, ID

    Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role:** The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients. **Responsibilities:** Renewals Management - Manage Digital Segment client contract renewals occurring on a yearly or multi year basis - Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature - Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle - Document and report to leadership renewal progress throughout the renewal cycle Client Support and Data Management - Lead Digital Segment clients through onboarding and adoption of licensed solutions - Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets - Escalate urgent client issues using MMIT Client Escalation Pathway - Collaborate with internal partners to address client questions required for completion of requests - Prepare standard data extracts from MMIT applications as needed - Collaborate with Sales Operations to maintain CS dashboards and reports - Effective collaboration with internal and external stakeholders Account Planning & Strategy Support - Generate and summarize client data to support internal account health and planning discussions - Create client facing engagement reports (utilization metrics, engagement summary, etc.) - Prepare engagement summary metrics for client meeting and Executive Business Reviews General Client Success Support - Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.) - Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.) - Review client facing deliverables and configuration settings to ensure alignment with client needs - Regularly review and maintain client user lists and access to MMIT solutions - Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets) - Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables - Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience **Qualifications:** - 1-3+ years experience in life sciences - 2-4 years experience in customer support or client management - Previous experience reviewing legal documents/contracts - Ability to work independently and drive projects from start to finish in a fast paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Excellent writing and communication skills for both internal and external audiences - Passion for continual learning and highly motivated - Strong empathy for customers AND passion for retention and growth - Analytical and process-oriented mindset - Highly detailed oriented - Demonstrated desire for continuous learning and improvement **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
    $70k-90k yearly 8d ago
  • Retail Sales Associate - Part-Time

    Maurices 3.4company rating

    Customer service associate job in Evanston, WY

    Brand Overview:As a hometown specialty retailer, maurices is deeply committed to bringing affordable, versatile, and flattering fashion to small towns across North America. We inspire women of all ages to look and feel their best - just as they are. With 900+ stores, we've earned our reputation as a leader in hometown fashion. The true secret to our success is deeply rooted in our commitment to our values.Ready to apply? We currently have an opportunity for a Retail Sales Associate - Part-Time to join our team located at our Store 0736-Junction ShpCtr-maurices-Evanston, WY 82930. Ready to help bring feel good fashion for real life™ to hometowns across North America? We're looking for individuals with a passion for fashion that have what it takes to give the kind of exceptional service our customers know, love and deserve from us. Since 1931, we've helped women look and feel their best every day - making maurices not only a special place to shop, but a great place to work and connect. Apply today! Position Overview: maurices is a world-class specialty retailer that caters to young-at heart fashionistas in small towns. We pride ourselves on our excellent training programs and the consistent feedback we get from our associates who love to work here. We genuinely care about our customers, our communities, our associates, our business partners, and our results. We value the unique strengths and diversity of each individual, which makes us a better place to work, a better store to shop, and a better member of our communities. Associates in all positions play an integral role in our business. What you'll do Our Part-Time Retail Sales Associates (Stylists) create an unforgettable shopping experience that leaves our customers inspired and feeling their best. While the primary responsibility of a Part-Time Retail Sales Associate is to deliver excellent customer service and build wardrobes; sales associates will also participate in visual merchandising and maintaining store presentation, while focusing on the customers' needs to achieve sales goals. What you'll get in return: · A flexible work schedule · A ‘Work Smart, Have Fun' working environment, grounded in teamwork · A growth-minded atmosphere, positive and supported environment · A 40% discount · Well-rounded benefits offerings, including mental and physical health resources General Work Expectations: · Guide the Customer through our award-winning BRAND EXPERIENCE to make authentic connections · Customer-obsessed, leading with loyalty, confidence and product knowledge to advise style and fit, influence with moments that matter · Cash Wrap/Cashier: use our modern store technology (ie: POS, payment systems, tablets, headsets for communication) to be well-informed on company priorities and promotions in-store and online; deliver a seamless, omni-channel shopping experience; promote our loyalty programs and credit services · Maintain maurices' visual and operational standards while keeping the focus on the customer · Product Flow/Shipping and Receiving: support the shipment process to gain awareness of product, what's new and what's already on the floor; contribute to the completion of omni order fulfilment processes including in-store and curbside pick-up Position Requirements: · at least 16 years of age · a willingness to relate to customers of all ages and backgrounds · Goal/Achievement oriented · Some technical aptitude · Ability to follow directions and work with a sense of urgency in a fast-paced environment, while working through competing priorities · Ability to work a flexible schedule The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. All replies confidential - maurices is an equal opportunity employer. Location: Store 0736-Junction ShpCtr-maurices-Evanston, WY 82930 Position Type:Regular/Part time Benefits Overview: ********************************* Equal Employment Opportunity The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process. Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.
    $28k-34k yearly est. Auto-Apply 22d ago
  • Care Service Employee - Myoora Homestead

    UPA External

    Customer service associate job in Murray, UT

    CARE SERVICE EMPLOYEE The Organisation The United Protestant Association of NSW Limited (“UPA”) is a values-driven non-profit care organisation serving local communities throughout NSW, with a vision of always ensuring we have “our people by our side”. With a staff compliment of 1400 and a turnover in excess of $100M, UPA is a non-profit Company limited by guarantee. Our services include: - Residential Aged Care Home Care Services Retirement Villages The Opportunity We are looking for a Care Service Employee to join our team at Myoora Hostel in our Riverina Murray Region. You will make a difference to our residents by facilitating positive health and well-being options for individuals, their families, and carers. Duties will include (but not limited to): - Provision of a wide range of Person-Centred Care duties Assistance with medication (if you are assessed as medication competent) and wound dressing Assistance in daily living activities Working with each resident to continue to do the things they love We are also willing to invest in training and offer you all the support you might need in order to succeed in your role. In fulfilling the role, it is essential that you have: A Certificate III in Aged Care or Individual Support (or working towards) The ability to provide a wide range of person-centred care duties A desire and willingness to work with each resident to empower them to continue to do the things that they love Care skills that are driven by compassion Experience in Aged Care desirable Current First Aid Certificate desirable Excellent communication skills Team player who is highly motivated Availability to work various shifts across various days Benefits and perks Competitive remuneration including eligibility for not-for-profit salary packaging options for permanent employees (up to $15,900 living expenses and $2,650 entertainment benefits, tax free) $31 - $37 per hour base salary. Note, the rate you are offered within this salary range is dependent on your skills, qualification, and level of experience. Access to a Wellness Program Employee Assistance Program Up to $500 retention bonus for permanent appointments Platinum Member of the Australian College of Nursing Supportive and friendly work environment Work/life balance and flexible working arrangements available Workplace education and support provided Opportunity to make a real difference to your community and the lives of those in need Pre-employment screening The successful candidate is required to have completed/have a willingness to undertake the following:- Vaccinated in accordance with UPA's Immunisation and Vaccination Policy. (including proof of the required doses of a TGA approved COVID-19 vaccine and annual influenza) Undertake a National Criminal History Check Pre-Employment Medical Assessment Appointment is subject to satisfactory of all pre-employment checks. Interested Simply click on the ‘apply now' button and submit your cover letter and resume for consideration. For a confidential discussion or to obtain a copy of the position description, please contact the UPA Talent Team at **********************. To find out more about UPA of NSW, we invite you to visit our website. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the UPA's Talent Team at ********************** .
    $31-37 hourly 35d ago
  • Customer Service Representative - State Farm Agent Team Member

    Nicole Hutchings-State Farm Agent

    Customer service associate job in Kamas, UT

    Job DescriptionBenefits: License reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Our agency officially opened its doors in August 2025, and weve built a talented team of four professionals who are passionate about helping others while enjoying a positive, collaborative work environment. Before opening the agency, I spent 25 years as a business owner in the bridal industry selling wedding gowns across the country. I was ready for a new chapter, and having been a loyal State Farm customer - I reached out to my own agent, which sparked my journey into agency ownership. Ive always loved being deeply connected to my community, and that continues to be a big part of who I am today. I currently serve on Solutions Utah Board in Salt Lake City, where I help advocate for local initiatives and policies that make a difference. Im fortunate to have a wide network of local business owners, friends, and colleagues, and I love spending my free time practicing yoga and enjoying the outdoors on my recreational vehicles. We offer a great mix of benefits, including health coverage, license reimbursement, and strong work-life balance. Team members also have the opportunity to earn up to two monthly bonuses based on performance. Our agency culture is one of growth, accountability, and teamwork. We have a beautiful office in a supportive community, and were looking for driven, motivated individuals who want to be part of something special. Insurance experience and licensing are preferred, but more than anything, we value enthusiasm, integrity, and a strong desire to learn and succeed. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Nicole Hutchings - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $27k-35k yearly est. 9d ago
  • Part-Time Reservation Agent

    Davidson Hospitality Group 4.2company rating

    Customer service associate job in Alta, UT

    Property Description Snowpine Lodge is a luxurious mountain resort nestled in the picturesque Alta Ski Area of Utah, offering an extraordinary work environment for those who love the outdoors and hospitality. As a job applicant, joining the team at Snowpine Lodge means being part of a world-class property known for its breathtaking mountain views, unparalleled skiing, and exceptional service. The lodge offers a range of employment opportunities, from guest services to culinary and recreation, providing a diverse and rewarding career path. Snowpine Lodge is committed to creating a warm and welcoming work culture that values teamwork, professionalism, and outstanding guest experiences. Employees can expect to work in a stunning alpine setting, where they can showcase their skills, immerse themselves in the mountain lifestyle, and create unforgettable experiences for guests. Joining the team at Snowpine Lodge presents a unique opportunity to be part of a renowned mountain resort that offers a truly memorable experience for both guests and team members alike. Overview $18 Hourly Saturdays and Sundays 9am-5:30pm Year-Round On-Site in Alta We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about hospitality, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you're looking for an opportunity to showcase your talent and grow with a leading company in the hospitality industry, we invite you to apply today! Qualifications High school diploma or equivalent Previous experience in hospitality or customer service preferred Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Excellent organizational skills and attention to detail Basic computer skills and experience with reservation software Ability to work flexible hours, including weekends and holidays Positive attitude and willingness to learn and grow in the role Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
    $18 hourly Auto-Apply 60d+ ago
  • Client Specialist

    Functional Medicine of Idaho

    Customer service associate job in Meridian, ID

    Full-time Description At Functional Medicine of Idaho (FMI), we are committed to helping people thrive by providing personalized, integrative healthcare that addresses the root causes of health concerns. Our mission is to empower individuals at every stage of life, guiding them toward optimal well-being. We focus on delivering comprehensive, patient-centered care rooted in the latest research and compassionate service. At FMI, we value collaboration, innovation, and empathy, and are dedicated to offering the best functional and integrative medicine in the communities we serve. Join our team and be part of transforming healthcare while making a meaningful impact. Benefits 401(k) with Employer Match Dental Insurance Employee Assistance Program Health Insurance Life Insurance Vision Insurance Paid Time Off Employee Discounts on Wellness services, Supplements, & more! Role and Responsibilities As a Client Specialists at Functional Medicine of Idaho, you will be responsible for ensuring that patients receive personalized and compassionate care from the moment of intake through ongoing communication and follow-ups. This role involves overseeing the intake process, facilitating communication between patients and healthcare providers, and supporting clinical staff. Greet and direct clients, ensuring a welcoming and efficient intake process. Schedule and confirm patient appointments, consultations, and follow-ups. Make reminder calls for upcoming appointments, classes, and payment deadlines. Answer incoming calls, redirect them as necessary, and return voicemails promptly. Assist clinical staff with daily tasks, ensuring smooth operations. Be flexible to complete tasks and additional responsibilities as requested by your next-level supervisor. Manage inside sales of client packages, setting and tracking sales targets. Suggest and implement improvements in the sales administration process. Report on sales metrics and suggest improvements. Ensure brand consistency and sell value to drive sales. Review package options with potential clients and explain the provider's recommended program. Process credit card payments and handle financial transactions securely. Qualifications and/or Work Experience Requirements High School Diploma (required). Proven experience in a sales-related industry, preferably within healthcare. Hands-on experience with CRM software and Google Drive. Strong understanding of the sales administration process. Excellent verbal and written communication skills, with the ability to engage effectively with internal and external clients. Strong analytical and organizational skills. Ability to work independently, manage multiple tasks efficiently, and complete assignments within set parameters. Preferred Skills Excellent analytical, decision-making, and problem-solving skills. Strong communication abilities with patients and team members, thriving in a dynamic environment. High emotional intelligence with a passion for health, wellness, and functional medicine. Proficient in EMR systems and general computer literacy. Experience in Functional Medicine and familiarity with related practices. Sales experience in healthcare settings. Equal Opportunity Employer Functional Medicine of Idaho is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, age, sex, marital status, national origin, ancestry, disability, handicap or veteran status. Requirements FMIHIGHP
    $30k-45k yearly est. 60d+ ago
  • Membership Sales Associate

    Scenthound Spanish Fork, Ut

    Customer service associate job in Randolph, UT

    Job DescriptionBenefits: Bonus based on performance Free food & snacks Opportunity for advancement Training & development About the Role As a Membership Sales Associate, you will be the first point of contact for customers, responsible for selling memberships, building relationships, and delivering an exceptional experience. This role is ideal for someone who is motivated, coachable, and eager to grow into a leadership position. We believe in career development, and top performers in this role will have the opportunity to advance into management as we continue to expand. What Youll Do Drive membership sales by educating customers on the benefits of routine wellness care Build strong relationships with dog parents and provide outstanding customer service Promote and schedule first-time visits to introduce customers to our services Maintain a clean, organized, and professional front desk environment Ensure dog safety protocols are always followed to provide a stress-free experience for pets What Were Looking For A sales-driven mindset with a passion for helping customers make informed decisions Proactive and coachable, with a desire to learn and grow in a fast-paced environment Strong communication and people skills to engage with customers and build relationships A passion for dog wellness and safety Retail, hospitality, or membership-based sales experience is a plus Career Path & Growth At Scenthound, we believe in developing future leaders. High-performing Membership Sales Associates will have a clear path to management roles, including Assistant Manager and Membership Sales Manager positions as we continue to expand nationwide. Why Join Scenthound? Competitive hourly pay plus commission and performance bonuses A fast-growing company with leadership and growth opportunities A supportive team environment with ongoing training and development A chance to be part of a mission-driven company dedicated to dog wellness and safety If you are an outgoing, driven, and customer-focused individual who wants to grow with a company that makes a difference, apply today and start your career with Scenthound! Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. Our North Star is to enrich the connection between people and their dogs. We offer membership-based wellness services that focus on a dogs Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), ensuring they stay clean and healthy. Above all, dog safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care.
    $23k-34k yearly est. 11d ago
  • Reservation Agent

    Mountain Capital Partners

    Customer service associate job in Brian Head, UT

    Reservation Agent - Winter 2025/2026 Great on the phone, love the details, and enjoy helping guests plan their perfect day? As a Reservation Agent, you'll assist guests with booking lift tickets, lessons, and resort services over the phone, by email, or in person. Your guidance will help create smooth, stress-free experiences before guests even arrive. What You'll Do: * Maintain strong knowledge of all Resort offerings, policies, and promotions. * Book reservations for tickets, lessons, and services using resort booking software. * Accurately enter guest information and booking details into the system. * Collaborate with departments like Ticketing, Rentals, and Winter Sports School. * Handle inquires, changes, and cancellations with professionalism and a positive attitude.
    $25k-31k yearly est. 20d ago
  • Dispute Specialist

    State Bank of Southern Utah 3.7company rating

    Customer service associate job in Cedar City, UT

    The Dispute Specialist will help bank customers resolve payment and charge disputes. This position will require being trained in the processes for resolving payment disputes through channels that are subject to regulatory deadlines, for products such as Debit Cards, Credit Cards, Zelle, ATM, ACH, and Online bill pay. This position requires the candidate to collaborate with other bank departments and dispute team members to provide a streamlined dispute resolution process from intake to resolution, with the goal of giving our customers the best possible experience. Dispute Specialists will be the primary liaison between card issuers, merchants, and the customer to gather information, conduct investigations into customer disputes, and provide a timely resolution. Essential Duties And Responsibilities Responsible for assisting customers with disputes involving Debit Cards, Credit Cards, Zelle, ATM, ACH, and Online bill pay. Responsible for processing, researching, and resolving cardholder claims while ensuring that chargebacks are processed accurately and in a timely manner. May assist the Dispute Manager to help identify and recommend updates and/or improvements regarding the bank-wide dispute process. Establish expertise on Reg E, Reg Z, and other applicable regulations. Comply with regulatory deadlines and recordkeeping requirements. Understand POS, ACH, and related electronic return deadlines. Proactively detect fraud and protect the bank from fraud. Responsible for all activities surrounding the dispute process including client communications, investigations, tracking all associated timelines and tasks, transaction processing and fee and interest review. Provide excellent customer service. Ensure that your team communicates effectively with customers in a non-judgmental manner. Explain bank liability and deadlines to customers who are seeking refunds. May be required to attend relevant training to keep up on best practices regarding disputes, relevant regulations, and our software. Minimum Qualifications High School Graduate Proficient with Microsoft Office products Preferred Qualifications General banking experience Experience with fraud or charge disputes Skills Must be able to become knowledge of Regulation E and Nacha Operating rules, knowledge of and ability to interpret and disseminate information regarding federal regulations and state banking law Ability to learn, familiarize, and understand software systems to obtain needed functionality and objectives. Current systems are Intercept, Base2000, Finboa, and FCM. Strong written and oral communication skills over a variety of channels that include making and receiving phone calls, email, face to face, chat for overall team synergy and production Strong analytical and problem-solving skills; ability to resolve complex issues with minimal direction Ability to adapt to changing business needs and prioritize accordingly Ability to foster strong relationships with internal and external stakeholders Demonstrated effective time management skills and the ability to work independently or in a collaborative team environment. Must be able to prioritize work to meet deadlines. Intermediate knowledge of Microsoft Office Suite; particularly Word and Excel Ability to follow written procedures to ensure adherence to regulation
    $31k-38k yearly est. 5d ago

Learn more about customer service associate jobs

How much does a customer service associate earn in Evanston, WY?

The average customer service associate in Evanston, WY earns between $20,000 and $34,000 annually. This compares to the national average customer service associate range of $24,000 to $40,000.

Average customer service associate salary in Evanston, WY

$26,000

What are the biggest employers of Customer Service Associates in Evanston, WY?

The biggest employers of Customer Service Associates in Evanston, WY are:
  1. Dollar Tree
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