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The differences between field representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a field representative, becoming a service representative takes usually requires 6-12 months. Additionally, a field representative has an average salary of $43,321, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for a field representative include PET, patients and customer service. The most important skills for a service representative are customer service, client service, and patients.
| Field Representative | Service Representative | |
| Yearly salary | $43,321 | $33,692 |
| Hourly rate | $20.83 | $16.20 |
| Growth rate | 4% | -4% |
| Number of jobs | 181,538 | 210,671 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 51% |
| Average age | 47 | 40 |
| Years of experience | 4 | 12 |
The primary role of field marketing representatives is to drive brand awareness through face-to-face customer interaction. They are the liaisons between sellers and buyers, providing vital information on products and services. To drive sales, they typically promote human relations via communication and distribution of marketing collateral. They design, implement, and execute field marketing campaigns. Other responsibilities of a field marketing representative include negotiating with retailers, promoting business expansion opportunities to merchants and retailers, and attending relevant trade events.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Field representatives and service representatives have different pay scales, as shown below.
| Field Representative | Service Representative | |
| Average salary | $43,321 | $33,692 |
| Salary range | Between $26,000 And $71,000 | Between $24,000 And $45,000 |
| Highest paying City | Camden, NJ | New York, NY |
| Highest paying state | New Jersey | New York |
| Best paying company | Bayer | Northern Trust |
| Best paying industry | Government | Government |
There are a few differences between a field representative and a service representative in terms of educational background:
| Field Representative | Service Representative | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Alfred | - |
Here are the differences between field representatives' and service representatives' demographics:
| Field Representative | Service Representative | |
| Average age | 47 | 40 |
| Gender ratio | Male, 62.1% Female, 37.9% | Male, 39.6% Female, 60.4% |
| Race ratio | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 13.9% Asian, 5.1% White, 73.2% American Indian and Alaska Native, 0.2% | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |