Field technical representative vs direct sales representative

Differences between field technical representative and direct sales representative duties and responsibilities

Field technical representative example responsibilities.

• Serve as a SME and the main point of contact when agents and other leads have questions.
• Update systems with new application and OS version.
• Write, implement, and maintain SQL queries and reports.
• Attend advanced training courses for PC OS and hardware troubleshooting.
• Maintain the SQL database, track updates per version of server, and replace system files.
• Handle a large volume of tech support issue via remote desktop and phone calls and performance of administrative functions.
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Direct sales representative example responsibilities.

• Manage accounts and create invoices via QuickBooks.
• Achieve and maintain high-volume sales output, for cell phones and broadband products to stay employ with company.
• Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
• Canvass assigned sales territory and solicit orders for new or upgrade cable, broadband and digital phone services.
• Generate revenue by selling and upselling services while developing client base throughout territory.
• Prospect and generate sales revenue by adding new program residential customers and cross selling and upselling current residential customers.
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