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The differences between field technical representatives and field service technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a field technical representative, becoming a field service technician takes usually requires 6-12 months. Additionally, a field service technician has an average salary of $54,339, which is higher than the $52,665 average annual salary of a field technical representative.
The top three skills for a field technical representative include customer service, technical support and customer satisfaction. The most important skills for a field service technician are customer service, preventative maintenance, and customer satisfaction.
| Field Technical Representative | Field Service Technician | |
| Yearly salary | $52,665 | $54,339 |
| Hourly rate | $25.32 | $26.12 |
| Growth rate | 4% | 8% |
| Number of jobs | 200,868 | 167,298 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Associate Degree, 40% |
| Average age | 47 | 44 |
| Years of experience | 2 | 12 |
Owning wide knowledge about an application, a field technical representative ensures that the customer knows how to use any application by providing technical support and solving issues if one arises. They also give advice on what application is best to use for a certain concern. They can also evaluate and give an honest review to further improve the application. They help companies install the application and apply every bit of enhancements incorporated in it to the best of their advantage.
Field service technicians are skilled professionals who manage the technical needs of their clients outside the company's physical office space. They are usually on the field to visit their clients and check up on clients' equipment. Field service technicians are dispatched to provide technical support. They oversee installations, repairs, or maintenance activities. They ensure that all the work needed is done well. They also conduct diagnostic activities and troubleshooting. Field service technicians also supervise any updating or changes needed to be done in their clients' offices. They are expected to have good analytical skills, communication skills, and highly technical skills.
Field technical representatives and field service technicians have different pay scales, as shown below.
| Field Technical Representative | Field Service Technician | |
| Average salary | $52,665 | $54,339 |
| Salary range | Between $35,000 And $77,000 | Between $35,000 And $82,000 |
| Highest paying City | Battle Creek, MI | San Francisco, CA |
| Highest paying state | Maryland | California |
| Best paying company | MSC Software | |
| Best paying industry | Technology | Finance |
There are a few differences between a field technical representative and a field service technician in terms of educational background:
| Field Technical Representative | Field Service Technician | |
| Most common degree | Bachelor's Degree, 51% | Associate Degree, 40% |
| Most common major | Business | Electrical Engineering |
| Most common college | University of Pennsylvania | - |
Here are the differences between field technical representatives' and field service technicians' demographics:
| Field Technical Representative | Field Service Technician | |
| Average age | 47 | 44 |
| Gender ratio | Male, 75.3% Female, 24.7% | Male, 92.3% Female, 7.7% |
| Race ratio | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.1% White, 73.1% American Indian and Alaska Native, 0.2% | Black or African American, 4.8% Unknown, 3.8% Hispanic or Latino, 16.8% Asian, 1.7% White, 72.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 1% |