Help desk analyst jobs in Wilmington, NC - 132 jobs

Client Import Analyst Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia. Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston. Job Type: Full Time Location: HomeOffice North Carolina, TX Houston - US029 JOB SUMMARY This position reports to the Manager, Service Delivery and acts as the primary support and day to day client contact for the client service teams/operations to ensure quality standards are met and the integrity of the client records/system defaults are maintained and compliant; facilitate release and entry summary completion; accountable for a range of client and customs process management and compliance activities including release support, tariff database management, classifications, client instructions/requirements maintenance and auditing service delivery activities to ensure client service delivery satisfaction. This position assists in ensuring that all entries are classified and billed accurately and within LII service standards to ensure their clients' complete satisfaction. KEY DUTIES & RESPONSIBILITIES Build and maintain excellent, direct working relationship with the client and/or carriers, provides day to day contact and support. Prioritize and complete work according to client's needs, demands, customs requirements and Livingston standards for release conditions and ensure compliance. Create and proactively maintain the client tariff database, ensuring all associated system maintenance files/information, associated vendors and keywords are accurate and current in order to take advantage of data defaults for accurate quality output and one-step processing. Update information as necessary. Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates). Create, maintain and adhere to client Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs). Identify opportunities to improve service delivery, operational productivity and relationships within North American Brokerage operations. Ensure accurate and timely release and rating of shipments on all modes of transportation for their assigned client base, including auditing work completed by Release Pool or the NSC in Air/Sea locations. Provide support, guidance and mentoring to Release Operations members to ensure accurate release and rating activities are completed to achieve service levels (non-Air/Sea locations only). Escalate items for additional resolutions or return entries to release team members and recommend corrective actions. Create customs entries in appropriate system through proper vendor and keyword selection and interpretation of Customs document for both high and low value shipments. Key in shipment information for EDI release, rating and billing, ensuring that all mandatory fields are completed and accurate. In a professional manner, work directly with and contact clients/carriers to obtain missing documentation, information and/or instructions. Works directly with Customs and PGA's as necessary. Conduct periodic checks to ensure accurate application of tariff and valuation along with proper selection of client/importer information. Responsible to conduct documented internal audit. Assist MSD in compiling and reporting performance measurement statistics for the Client Service Team. Participate fully with other team members in the day-to-day operations of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem-solving and decision-making, participating in meetings and handling special projects. Proactively coordinate and implement electronic data relationships to gain efficiencies and improve one-step processing. Keep abreast of new systems developments. Perform other related duties as assigned by management. Adhere to established policies and procedures. KNOWLEDGE & SKILLS Excellent oral and written communication and organizational skills. Client Service oriented -- interpersonal skills with internal/external clients and coworkers. Ability to handle large volumes and meet tight deadlines. Strong knowledge of company policies and procedures. Attention to detail; organization, completeness and accuracy. Good analytical skills with problem-solving ability. Ability to make decisions and recommendations within authorized limitations. Excellent time management skills. Ability to present a professional image. Knowledge of Word and Excel software. Office equipment/machinery used: Personal computer and common business machines/software WORK EXPERIENCE - MINIMUM REQUIRED 3 years of related experience EDUCATION Required: High School/GED or equivalent Preferred: Associates Degree or post-secondary education CERTIFICATIONS DESCRIPTION Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained. Successful completion of the CCS examination is a mandatory requirement for further advancement. COMPETENCIES Business Acumen and Straight TalkAgilityCustomer First FocusAccountabilityLeading and DevelopingInclusion and Collaboration All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Position provides a high level of administrative support, to include development, testing, optimization, integration and implementation of clinic applications across the health care system. Works to optimize clinical processes and participates in designing, building, testing, training, implementing, evaluating, maintaining and enhancing information systems. Serves as mentor to other ITS staff. Qualifications Education/Certification: Master's degree preferred, Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training, and experience). Licenses Registered Nurse preferred. Experience: If a Bachelor's degree: 2 years of direct experience If an Associate's degree: 4 years of direct experience if a High School diploma of GED: 10 years of direct experience

Job DescriptionSalary: Commensurate with experience IT Support Specialist AVAILABLE: ASAP REPORTS TO: GLOW Academy Principal Do you: have a passion for ensuring all teachers and students have access to high quality technology in their school environment? believe that potential, not zip code, should determine a students trajectory for their future? believe in the power of being a girl and that all students have the potential to graduate from high school, go to college, and succeed in life? possess the willingness to collaborate with your colleagues and our school families, doing whatever it takes, to make our vision for our students a reality? If so, you are a great candidate to support technology services at GLOW Academy and Spark Academy, and we encourage you to apply for our current IT Support Specialist position. Position Overview The IT Support Specialist will provide hands-on technical assistance to staff and students, ensuring smooth operation of devices, networks, and educational technology systems. This role includes troubleshooting hardware and software issues, managing user accounts and security settings, maintaining accurate technology inventories, and supporting instructional technology by assisting with digital learning tools while helping plan and implement long-term IT improvements. Ideal candidates bring strong technical expertise, excellent customer service, and a collaborative approach suited for dynamic school environments. About GLOW Academy GLOW Academy (Girls Leadership Academy of Wilmington) is North Carolinas only single-gender charter school for girls in grades 6-12. Dedicated to educational equity and excellence, we support a diverse student population with a rigorous curriculum and holistic approach to learning. GLOW Academy is also proud to utilize this position to support Spark Academy, our early childhood development center, which fosters foundational growth for our youngest learners. GLOW Academy is located at 4100 Sunglow Drive in Wilmington. About Spark Academy Spark Academy offers reimagined early care and learning with a safe inspiring indoor and outdoor learning environment, a comprehensive data proven curriculum, collaboration with support agencies with a facility design that includes space for early intervention when needed, and an inclusive approach that includes families in their childrens most important years. Spark Academy is located at 1802 S. 17th Street in Wilmington. Qualifications Associate degree or equivalent experience in Information Technology, Computer Science, or related field. 1-3 years of experience in IT support, preferably in an educational or non-profit environment. Strong troubleshooting skills with Windows, ChromeOS, and mac OS devices. Knowledge of Google Workspace for Education, Microsoft 365, and basic networking concepts (Wi-Fi, DNS, DHCP). Excellent communication, organization, and customer service skills. Ability to work independently and collaboratively in a school setting. Experience with student information systems (SIS) and learning management systems (LMS). Familiarity with MDM (Mobile Device Management) platforms such as Google Admin Console or JAMF. CompTIA A+, Network+, or similar certifications preferred. Key Responsibilities Technical Support Provide first-level technical support to staff and students for hardware, software, network, and account-related issues. Troubleshoot and resolve issues with laptops, desktops, tablets, printers, projectors, and interactive whiteboards. Maintain a help desk ticketing system and ensure timely resolution of requests. Systems & Network Maintenance Assist with setup, configuration, and maintenance of network devices, servers, and classroom technology. Monitor network performance and assist with troubleshooting connectivity issues. Maintain an accurate inventory of IT assets and manage device check-in/out procedures. User & Security Management Support user account creation and permissions management for Google Workspace, Microsoft 365, and other school platforms. Ensure compliance with data privacy and cybersecurity best practices, including password management and endpoint security. Instructional Technology Support Provide training and assistance to teachers and students on educational technology tools and digital learning platforms. Support administration of standardized online testing environments (e.g., NWEA MAP, state assessments). Technology Planning Collaborate with school leadership and the Director of Technology to plan upgrades, deployments, and long-term IT initiatives. Recommend improvements to enhance system reliability and efficiency. Working Conditions School-based environment with frequent interaction with students, teachers, and administrators. May require occasional lifting of equipment (up to 40 lbs). Occasional evening or weekend hours during major technology upgrades or events. Periodic travel between Spark Academy and GLOW Academy campuses as needed. Schedule and Compensation This is a full-time, 11-month position aligned with our academic school year (August-June). Compensation: Commensurate with experience. Benefits State Health Plan of North Carolina Employer paid dental Competitive employer matched 401K program Supplemental Long Term Care coverage $20,000 life insurance policy Employee accrued paid sick, annual, and personal leave Other benefits are available at the employees expense

Community Support Technicians needed for the Holly Ridge area to work one on one with the Intellectual and Developmental Disabilities population providing Community and Living Supports services. Technician will provide assistance with daily person needs and habilitative skills. Monday, Tuesday Wednesday, Friday -3:30 p.m. - 8:00 p.m. Every other Saturday 10 a.m. - 6:00 p.m. Requirements: Reliable Transportation Valid Driver's License High School Diploma or equivalent. Benefits: Medical Insurance (full time only) Dental Insurance Vision Insurance Telehealth -On line Doctor (Teledoc) 401K with company match Universal MH/DD/SAS is dedicated to helping individuals and families affected by mental illness, developmental disabilities and substance abuse in achieving their full potential to live, work and grow in the community. Universal MH/DD/SAS is a comprehensive, statewide, CARF-accredited community human service organization. Universal strives to provide integrated and quality services to our persons served within the areas of mental health, developmental disabilities, and substance abuse. Visit us on the web at ************

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Technology Help Desk Technician Job Description February 2, 2026 12 Months , please contact Debra Bair at **************** or ************.

On-Call IT Field Technician - PC, Mac, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.

Wilmington, NC | Global Laser Enrichment (GLE) Full-Time | On-Site Active security clearance required (DOE/NRC Q or Top Secret) At Global Laser Enrichment (GLE), secure, reliable information technology is foundational to advancing next-generation uranium enrichment technology. We are seeking an End User Support Specialist II to serve as the front line of IT support, ensuring users can operate efficiently while maintaining strict cybersecurity, regulatory, and compliance standards. Reporting to the GLE Information Security Programs Manager and working closely with IT staff and end users across the site, this role is ideal for a technically skilled professional who thrives in a highly regulated environment and enjoys balancing hands-on troubleshooting with system security and compliance responsibilities. Why Join GLE? Support mission-critical technology in a national security-focused environment Serve as a key member of a security-conscious IT organization Work directly with end users across engineering, operations, and corporate functions Gain exposure to classified systems, regulatory inspections, and cybersecurity programs Competitive compensation, strong benefits, and opportunities for growth What You'll Do: End User & Desktop Support Diagnose and resolve hardware, software, and connectivity issues for desktops, laptops, mobile devices, and specialized plant-floor equipment Maintain PC hardware, operating systems, applications, printers, and peripherals Assist users with PC-based software including Microsoft Office, engineering applications, and remote access tools Identity, Access & System Administration Manage user accounts, permissions, and multi-factor authentication (MFA) within Active Directory, following least-privilege principles Execute routine system imaging, deployment, patching, and configuration maintenance Assist with installation and upgrades of hardware and software components Cybersecurity & Regulatory Compliance Maintain workstations and systems in strict accordance with company policies, cybersecurity plans, and regulatory requirements Ensure unauthorized software or hardware is not introduced into the environment Identify and promptly escalate potential security incidents or policy violations to the Information Systems Security Officer (ISSM) Documentation & Audit Support Support NRC, DOE, and internal audits and inspections Maintain accurate documentation for hardware inventories, software licenses, system configurations, and baseline standards Provide technical documentation and specifications to support infrastructure planning and upgrades Additional Responsibilities Assist with maintaining compliance documentation aligned with NIST standards (e.g., 800-53, 800-171) and CNSSI 1253 Support activities in accordance with site cybersecurity and physical security control plans Perform other duties aligned with business and security needs Environment, Health & Safety (EHS) Adhere to radiological, environmental, and site safety requirements Immediately report safety or environmental incidents, unsafe conditions, or near misses Follow all EHS policies, procedures, and regulatory requirements Complete all required training, including laser safety training Perform safety and risk assessment duties as assigned What You'll Bring Active security clearance (DOE/NRC Q or Top Secret) Bachelor's degree from an accredited institution or a high school diploma with at least four years of equivalent relevant experience 2+ years of experience administering, operating, and documenting accredited classified information systems Hands-on experience with Windows 10/11 Pro, Active Directory, Office 365, VPNs, and SCCM/MECM Working knowledge of NRC, DOE or DoD requirements for classified information systems Strong understanding of NIST standards (e.g., 800-53, 800-171) and CNSSI 1253 Experience working with U.S. Government regulatory agencies Ability to remain calm under pressure and communicate clearly with non-technical users Industry certifications such as CompTIA Security+, CompTIA A+, or similar (preferred) Important Note Due to the sensitive nature of our work, U.S. Citizenship and the ability to obtain and maintain an NRC/DOE Q-Clearance- as well as ongoing nuclear site access- are required.

Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR Jq1FjtsM0c

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit

JOB TITLE: Information Technology Support Specialist Coastal Horizons Center, Inc., a recognized leader in substance abuse, mental health, rape crisis, prevention and criminal justice services in southeastern North Carolina, has an opportunity for an Information Technology Support Specialist to become part of our expanding organization. JOB DUTIES/RESPONSIBILITIES: The IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. This position is primarily focused on corporate applications and provides subject matter expertise related to all corporate software and application systems. Responsibilities include: Function as second level support for the EMR software and Office365 applications. Support all applications in the business Manage interface projects, and miscellaneous technology projects that assist or improve the functioning of the operations of the treatment department Assist and collaborate with report development as needed. Escalate and track problems that require cloud vendors to resolve. Monitor the help desk queue for all customer technical support issues. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. SKILLS/REQUIREMENTS: Associates degree/Technical School degree in software/hardware support area minimum, with combined education and experience minimum, or BS degree in Computer Science, Information Systems, or software vendor certification (Microsoft, Oracle, etc.) Should have 1-3 years of experience with computer repair, maintenance, software systems support, and information management systems. SALARY & BENEFITS: Competitive salary based on experience Comprehensive medical, dental, and vision insurance Educational loan repayment programs & Career growth Retirement savings plan/401K Paid time off programs, rollover hours, 14 paid holidays Employee engagement activities, resource groups, and diversity events HOW TO APPLY: Interested candidates should submit their resume and cover letter through our Careers Page. If you require an accommodation during the application process, please contact us at ************************. We look forward to reviewing your application! EEO STATEMENT Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required Monitoring queues for incidents or requests that require resolution Escalate to L3 team /Vendors in case assistance is required to resolve any issue Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors Prioritizing work based on the impact and urgency of the ticket Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss) For open tickets requiring spares and accessories and work closely with asset management team in coordinating them Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution Fulfilment of Service Requests where necessary Track and report status of IMAC requests Verify completion of IMACs Enable end user / equipment Installs, Moves, and changes (IMAC) Requests Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations) User Data Transfer on need basis Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners Hardware imaging, deployment, and repair management services When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal Steady State Asset Refresh (Does not include project activity of bulk device replacement) Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities Replacement of consumables for network printers and reporting issues to the appropriate vendor VIP Support (white glove service) Inventory management and labelling of devices within Client office environment Handling shipping and receiving requests for movement of end devices within Client office Requirements Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude No minimum qualification as long as you have experience

There#s no place like Liberty Healthcare Management Come explore career opportunities with#Liberty Health, a dynamic leader in the healthcare industry. Join us! We are currently seeking an experienced: HELP DESK SUPPORT TECHNICIAN JOB SUMMARY: Provide first contact and incident resolution to customers with hardware, software, and desktop application software problems. Effectively escalates incidents to higher Help Desk Technician, Clinical, Level II or Level III support team when required. Document incidents status and solutions in the IT service management software. Provide technical assistance including both end users telephone calls, chat, electronically submitted requests and on-site. Address all smart phone and tablet issues including but not limited to configuring devices. Identify, diagnose, and resolve Level One issues for end users in a call center environment, including telephone calls, chats, electronically submitted tickets and on-site. Ability to work in a fast pace call center with multiple priorities while handling end users# requests. Analyze and solve end-user problems related to but not limited to network and local printers, PC and mobile hardware, specialized applications, e-mail, internet, Wi-Fi and local-area network access. Support and implement of company procedures and policies. Perform other duties of a similar nature or level # JOB REQUIREMENTS: Working towards Associates degree or equivalent work experience Valid Driver#s License in the state of employment Effective verbal and written communications skills Strong analytical problem-solving skills and excellent customer service skills. Excellent customer service skills Desktop operating systems, various software applications and basic hardware for the PC. Principles and theories of network systems and management. Internet technologies and products; basic understanding of electrical safety procedure. Computer hardware fundamentals including printers. Troubleshooting simple desktop computer related problems Visit ********************** for more information. Background checks/drug-free workplace. EOE. There's no place like Liberty Healthcare Management Come explore career opportunities with Liberty Health, a dynamic leader in the healthcare industry. Join us! We are currently seeking an experienced: HELP DESK SUPPORT TECHNICIAN JOB SUMMARY: * Provide first contact and incident resolution to customers with hardware, software, and desktop application software problems. * Effectively escalates incidents to higher Help Desk Technician, Clinical, Level II or Level III support team when required. * Document incidents status and solutions in the IT service management software. * Provide technical assistance including both end users telephone calls, chat, electronically submitted requests and on-site. * Address all smart phone and tablet issues including but not limited to configuring devices. * Identify, diagnose, and resolve Level One issues for end users in a call center environment, including telephone calls, chats, electronically submitted tickets and on-site. * Ability to work in a fast pace call center with multiple priorities while handling end users' requests. * Analyze and solve end-user problems related to but not limited to network and local printers, PC and mobile hardware, specialized applications, e-mail, internet, Wi-Fi and local-area network access. * Support and implement of company procedures and policies. * Perform other duties of a similar nature or level JOB REQUIREMENTS: * Working towards Associates degree or equivalent work experience * Valid Driver's License in the state of employment * Effective verbal and written communications skills * Strong analytical problem-solving skills and excellent customer service skills. * Excellent customer service skills * Desktop operating systems, various software applications and basic hardware for the PC. * Principles and theories of network systems and management. * Internet technologies and products; basic understanding of electrical safety procedure. * Computer hardware fundamentals including printers. * Troubleshooting simple desktop computer related problems Visit ********************** for more information. Background checks/drug-free workplace. EOE.

Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. Job Description Short Description: Customer Desktop Support candidate needed uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Complete Description: Customer Desktop Support - Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas - This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. System Security - It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards. Qualifications Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installing and imaging new computers and loading of appropriate software for customers. Installing local and network printers and other peripherals and configuration of same. Migrating Data and user profiles. Documenting process and procedures related to technical field support activities.

Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider. To learn OD IT operations, and culture and assist in the completion of projects throughout the summer. This internship is paid and is based on a 40-hour work week. Overtime is available only with prior approval. Interns will go through a 1-2 week training and orientation effort, and will then be assigned projects to complete. Students will shadow leaders and mentors to learn the business. During the internship, students will be expected to give monthly updates to their respective IT Team in Project Management, Java Development and Security Analysis. Upon completion of their internship, students will present their findings to an IT Member Panel. Primary Responsibilities + Perform related duties in support of project efforts in areas of project prioritization + Assist and support IT leadership in prioritization and execution of projects + Assist with the preparation of documentation, training, and support of various systems + Collaborate with team members to support all phases of the project lifecycle + Document technical specifications that support the development, testing, and deployment of new technologies and applications + Participate in defining, implementing, managing processes, and translating business requirements into technical design documentation Job Qualifications Education: + Must be enrolled in a Community College or Bachelor's or Master's degree STEM Program Experience: + 3.0 GPA or above + Two or more of the following: + Familiarity with Web development technologies (Java, HTML, REST, and JSON) + Familiarity with JavaScript frameworks and libraries (AngularJS, Node JS) + Proficiency with Microsoft Office applications + Familiarity with Relational and Non-Relational databases (SQL, MongoDB) + Familiarity with collaborative software development using GIT Mobile development (iOS and Android) + Cloud deployment technology experience (such as Google Cloud and/or Microsoft Azure) + Excellent diagnostic, debugging, and troubleshooting skills + Understanding of basic secure coding models and cyber-security concepts Working Days: Shift and hours to be determined. Working Shift: Shift and hours to be determined. Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting. Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive: + Great Health Benefits including a Zero premium medical plan for employee only coverage + Vision & Dental + Short Term & Long Term Disability + Flex Spending Accounts + 401k Retirement plan with company match and additional company annual discretionary match opportunity + Life Insurance + Wellness Program + Tuition Reimbursement for Drivers and Technicians + Training and growth opportunities to build a career + We prioritize our OD family of employees + Ability to advance through our promote from within philosophy + National Career Opportunities Available at our 260+ service centers Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s). If you have questions regarding this posting or require assistance with the application process, please click here (**************************************** for contact information. Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you've come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We've grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.

At Amyris, we value that everyone's career journey is unique and authentic to who they are. If this role excites you, we encourage you to apply and grow alongside us! You may be just the right candidate for this or other open roles. We are seeking a motivated and technically capable IT Help Desk Technician to join our team in Leland, NC. This individual will be the primary IT contact on-site, supporting users locally and remotely, and collaborating with senior IT staff based in Emeryville, CA and Campinas, Brazil. The candidate will primarily support the Leland office but will also assist employees globally as required. This position reports to the Associate Director of IT based in Emeryville, CA. This is a great opportunity to build your skillset in a supportive environment. If the candidate demonstrates initiative and a willingness to learn, they may be entrusted with additional responsibilities and growth opportunities over time. The role involves providing IT support in a science and manufacturing environment, requiring adaptability and attention to safety protocols. Responsibilities: Provide hands-on support for end users, including: Imaging and troubleshooting laptops. Diagnosing and resolving application issues. Basic network troubleshooting. Desk-side support. Perform basic Microsoft 365 administration tasks (approx. 40% of time). Monitor security logs and escalate anomalies to senior team members. Assist with patching systems and packaging updates for applications and OS. Collaborate with senior IT staff to test and distribute patches. Occasionally travel between Leland office and Wilmington warehouse for user support. Access and support computers located within the plant's office area. Train users on basic computer functions and usage best practices. Basic Qualifications: Bachelor's degree in an IT-related field or equivalent relevant job experience. 1-3 years of IT support experience. Strong familiarity with Microsoft technologies. Experience with Dell laptops (imaging, troubleshooting, support). Experience with remote support tools (e.g., remote desktop, remote assistance platforms). Experience working in Active Directory maintaining user accounts and groups. Experience using a ticketing system to track and respond to employee support requests. Excellent customer service and communication skills. Basic hardware and network troubleshooting skills. Experience with laptop imaging and application support. Ability to train users on basic computer functions. Ability to work independently and manage priorities. Ability to lift up to 35 lbs as part of routine support tasks. Valid driver's license in good standing. Preferred Qualifications: Basic Microsoft 365 administration knowledge. Experience with log monitoring and reporting. Familiarity with patching and software packaging processes. Experience with Apple mac OS and iOS environments. Experience with Microsoft Entra and Azure environments. Strong documentation and organizational skills. Experience with python. Work Environment Sole IT presence on-site in Leland. Weekly in-person support from a senior team members. Remote collaboration with IT teams in Emeryville, CA and Campinas, Brazil. Must be comfortable working independently in the mornings before the Emeryville team comes online (around 8:00 AM PT). Will be required to complete safety training and follow proper use of personal protective equipment (PPE). The salary range for this role is : $50,000 to $68,000. Amyris is committed to fair and equitable compensation practices. Salary offers are made based on internal equity and market analysis, and will vary based on the candidate's skills, depth of experience and specific work location. Amyris is committed to providing a diverse array of inclusive benefits and perks to support employees and their families' wellbeing including access to robust healthcare, mental wellness benefits, family leave, discounted fitness memberships, education reimbursement, flexible paid time off, 17 paid holidays, 10 paid sick days, and additional paid time off including 3 volunteer days, and bereavement. What may Candidates Expect from Amyris? At Amyris, we strive to provide a transparent and professional hiring experience. Our interview process typically includes a combination of in-person meetings and phone conversations. Genuine job offers are always communicated by an authorized member of our Human Resources team before being sent via email. Please note that all official communication from Amyris employees will come from an email address ending in “@amyris.com” or from "no-reply@greenhouse.io". Fraudulent Employment Offers: Amyris has experienced a recent increase in fraudulent Amyris job listings on third-party sites, as well as fraudulent interview requests and job offers sent to candidates. In addition, people impersonating employees of Amyris have been sending fraudulent job screening or new-hire screening communications requesting candidates to provide personal information. Please be advised that these offers, communications, and impersonations are illegitimate and fraudulent. If You Receive a Suspicious or Fraudulent Communication or Employment Offer, please contact ************* We hold deep regard in the power of representation and cultivation of a diverse work environment. Join us at Amyris, where you can find a sense of belonging and know that your voice is centered. At Amyris, we believe that diversity, equity, inclusion, and belonging (DEIB) is essential to our core values. We embrace and encourage an equity-minded work culture, knowing that it is the driving force of innovation that positively impacts our employees, consumers, and communities. For Amyris, a sense of belonging is what drives our mission forward and is the foundation of everything we do, ensuring a healthier, more sustainable future for us all. Amyris, the Amyris logo, Unlock the Chemistry of Life TM, and Lab-to-Market are trademarks or registered trademarks of Amyris, Inc. in the U.S. and/or other countries. Under the California Consumer Privacy Act of 2018 (“CCPA”), Amyris is required to inform California residents who are our job applicants (“Applicants”) about the personal information we collect about you when you apply to a job on this site. As an Applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which the categories of personal information shall be used, pursuant to the CCPA. By clicking the “APPLY FOR THIS JOB” button below and submitting your job application, you agree you have reviewed the complete Privacy Notice for Employees, Independent Contractors and Job Applicants. If you have any questions regarding this information, please contact Amyris at privacy@amyris.com As a VEVRAA Federal Contractor, Amyris is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Amyris complies with applicable state and local laws governing nondiscrimination in employment. If you are a recruiter or placement agency, please do not submit resumes to any person or email address at Amyris, Inc. prior to having a signed agreement. Amyris is not liable for and will not pay placement fees for candidates submitted by any agency other than its approved recruitment partners. Furthermore, any resumes sent to us without an agreement in place will be considered your company's gift to Amyris and may be forwarded to our recruiters for their attention.

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Enterprise Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience. Job responsibilities Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm Execute policies and procedures that ensure operational stability and availability Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Strong experience leading technologists to manage and solve complex technological issues at a firmwide level Proficiency in at least one programming language (e.g., Python, Java, Spring Boot, .Net, etc.) Proficiency in continuous integration and continuous delivery tooks (e.g., Jenkins, GitLab, Terraform, etc.) Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud Proficient in observability and monitoring tools and techniques Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Working knowledge in one or more general purpose programming languages and/or automation scripting Practical experience with public cloud