Operations vice president jobs in Springfield, IL - 127 jobs

Min Max President and Chief Executive Officer About the Opportunity Acts as a visionary and strategic leader, who ensures fulfillment of mission and progress towards vision, while able to establish credibility and confidence with TMH colleagues, physicians, advance practice providers, government officials, community leaders, board members and other internal and external stakeholders of Memorial Health. Works in collaboration with these stakeholders by directing and coordinating matters pertaining to patient care and quality improvement in order to create efficiencies, reduce costs and eliminate barriers while improving the health status of the communities served by TMH. The President and CEO-TMH will embody the Memorial Health values of safety, integrity, quality and stewardship to support the mission and vision. Qualifications Education: * Master's degree in healthcare administration, business administration or related field is required OR * Medical degree, with license to practice as a physician in the state of Illinois is required. Licensure/Certification/Registry: * Fellow of American College of Health Care Executives (FACHE) preferred. Experience: * Minimum of ten (10) years' relevant leadership experience, with at least five (5) years occurring in hospital administration with progressively expanding scope and responsibility. * Experience in strategic and business planning and project management. Other Knowledge/Skills/Abilities: * Analytical Thinking: Ability to understand a situation, issues or problem by breaking it into smaller pieces, or tracking its implications in a step-by-step way. * Change Leadership: Ability to energize stakeholders and sustain their commitment to changes in approaches, processes, and strategies. * Communication: Ability to use written and spoken communication in formal and informal situations to convey meaning, build shared understanding, and productively move agendas forward. * Financial Skills: Ability to understand and explain financial information, prepare and manage budgets, and make sound long-term investment decisions. * Impact and Influence: Ability to persuade, convince, influence or impress others in order to get them to go along with or to support one's opinion or position; able to understand others interests and motivations, in order to have a specific impact, effect, or impression on them and/or convince them to take a specific course of action. * Initiative: Ability to identify a problem, obstacle or opportunity and then take action in light of identification to address current or future problems or opportunities. * Relationship and Network Development: Ability to establish, build and sustain professional contacts for the purpose of building networks of people with similar goals that support similar interests. * Strategic Orientation: Ability to consider the business, demographic, ethno-cultural, and regulatory implications of decisions and develop strategies that continually improve the long-term success and viability of the organization. Responsibilities * Ensures fulfillment of mission and progress towards vision. Exhibit behaviors consistent with MH values and ensure strategic plan is cascaded throughout the organization to achieve desired business outcomes. * Builds and maintains a cohesive leadership team. Provide leadership, direction and support for colleagues including onboarding of colleagues, triaging of work, appropriate staffing levels, expectation setting, resource allocation, and follow through of assignments. Interprets policies, objectives and operational procedures and represents organization in a positive manner. * Coaches and develops colleagues to their fullest potential, providing educational and developmental opportunities as needed. Equip colleagues to fully utilize the time, talent, technology, and resources available to them to ensure maximum effectiveness and efficiency. Evaluates the performance of direct report colleagues. Develops and implements succession plan for the TMH leadership team. * Participates as a contributing member of the MH Leadership Coalition Team. Evaluates opportunities to collaborate with Memorial Health affiliates in areas that will improve access to care and efficiency of health care resources. Develops and enhances strategic partnerships with various external individuals and groups. Develops and enhances relationships with internal and external stakeholders, including but not limited to, government entities and key business partners. * Facilitates relationships between colleagues and the hospital, establishes a high level of trust and credibility with the medical staff, and promotes alignment of physician activities with the goals and strategies of the health system. Drives efforts to achieve performance excellence through the identification and improvement of clinical processes that will positively impact safety, quality, and clinical effectiveness to advance systems of care. Serves as a champion in advancing a just culture of quality and safety. * Partners with TMH medical staff to execute quality monitoring, credentialing systems, professional behavior and corrective action procedures. Ensures recruitment and retention of physicians to support TMH clinical needs. * Provides guidance to ensure that TMH provides the highest quality, most cost-effective healthcare possible, and that operations are compliant with federal, state, and local laws and regulations. Drives growth and expansion of TMH market share while monitoring and improving access to services, quality of care delivered, patient outcomes and controlling costs. Conducts a comprehensive assessment of existing clinical services and programs and developing plans to optimize key clinical service programs. * In cooperation with the Board, directs the preparation and development of annual programs in accordance with long range objectives and the transition of programs into budgets. Sets meaningful financial goals without compromising quality. Develops a financial plan, annual operating and capital budgets, income objectives and volume indicators. Presents and interprets programs and budgets to the Board. * Provides strategic direction and support for the Taylorville Memorial Foundation. Develops effective collaborative relationships with members of the Foundation Board of Directors. * Provides strategic direction for TMH's corporate compliance program, in alignment with MH program. Assumes administrative responsibility for the conformance of MH Corporate Compliance and Ethics Program in all areas on responsibility. Ensures that approved policies, plans and programs are communicated and executed across all TMH departments and entities. Approves policies for assigned areas. Supports the Vice President and Chief Legal Officer by providing direct access to the Board of Directors in matters relating to corporate compliance. * Ensures compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies by continually monitoring all operations, programs and physical properties; initiates changes when required. Ensures that TMH and its associated corporations meet accreditation and licensing standards. Facilitates quality and safety management activities which meet and exceed the requirements of the Centers for Medicare and Medicaid Services, the Illinois Department of Public Health, and the Board of Directors. * Represents MH and TMH in external events as an invited speaker, lecturer and/or representative on topics relevant to expertise and organizational mission. Participates in community outreach and networking programs. Participates in local civic organizations and community services, including roles on community, state, and/or national boards of directions whose purpose may be in concert with, or benefit to, MH and TMH. Represents MH and TMH to governmental agencies and other organizations; participates in professional organizations and related activities to keep abreast of current trends and informs the Board of Directors and leadership team of relevant information. * Perform other related work as required or requested.

Our data centers are the foundation upon which our rapidly scaling infrastructure efficiently delivers Meta's services. Meta is seeking a Manager for the central operations team who will be a key leader in Meta's Data Center energy organization. In this role, you will manage a group of energy coordinators, analysts, and specialists. In close coordination with Meta's Global Energy leadership team, your team will be responsible for providing critical operational and analytical support across the energy team, working seamlessly with cross-functional partners and scaling new systems and processes. Key team functions include the evaluation and engagement in regulatory dockets and utility stakeholder processes at state public utilities commissions or regional transmission organizations; providing industry research; managing the contracting process (including budgeting, administration, and compliance) for utility interconnection agreements, energy supply contracts, and professional service agreements; and tracking and reporting of energy-related expenditures. You will work closely with a cross functional team including members of Meta's energy, legal, site development, finance, accounting, and policy organizations. **Required Skills:** Manager, Energy Operations Responsibilities: 1. Develop and manage team of 6+ energy professionals providing key operational and technical analytical support across the Energy team 2. Build and scale new systems to drive operational efficiencies in energy contracting and the tracking, reporting, and forecasting of operating expenses 3. Enable and drive strategies on a wide variety of retail energy service issues, including interconnection processes and other utility-related agreements 4. Direct the review of regulatory commission proposals and evaluate the potential impacts of those proposals on Meta's operations, data center development plans, and sustainability goals, and ensure consistent positions across jurisdictions 5. Build and maintain relationships with internal partners including other energy team members, site selection, communications, legal, and policy 6. Lead processes to optimize commission regulatory docket identification, tracking, and reporting 7. Support the execution of overarching and site-specific energy infrastructure strategies and ad-hoc initiatives for Meta's energy team **Minimum Qualifications:** Minimum Qualifications: 8. Bachelor's degree in a business, engineering, environmental, or energy related discipline 9. 8+ years of experience navigating business operations in the electric utility sector 10. Experience managing multiple, ongoing, projects and collaborating with internal staff, consultants, and external stakeholders 11. Experience building and managing team budgets 12. Skilled at building tools and processes to drive efficiencies in a rapidly scaling environment 13. Experience communicating commercial, regulatory, market, and contractual details to cross functional internal leadership teams 14. Proficiency in standard document and analytics platforms (Excel, Powerpoint, Google Docs, etc.) 15. Travel domestically, as needed (up to 25%) **Preferred Qualifications:** Preferred Qualifications: 16. Experience managing teams 17. Experience managing complex projects 18. Experience leading proactive engagement with frontline research and energy intelligence work 19. Experience in risk management in energy procurement **Public Compensation:** $160,000/year to $232,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

The District Manager provides leadership, coaching, and direction to the shops through people development. He or she will be responsible for up to 8 locations on average, depending on the market. He or she leads to improve shop operations and to maximize the long-term sales and profit of each shop. The DM will plan and set goals for each shop, monitor the progress of goals (Sales, Profits, customer metrics, Turnover, Food Cost) and hold employees accountable for delivering results through coaching.

Replies within 24 hours Benefits: 401(k) Bonus based on performance Company car Competitive salary Employee discounts Flexible schedule Opportunity for advancement Paid time off The president will provide executive leadership to the PMI Grand Visions team of local and remote employees. PMI Grand Visions is a single company within a growing network of property management offices throughout the Midwest. PMI Grand Visions has two local offices, Decatur and Charleston. The President will be primarily located in Decatur but will need to be able to travel to the Charlston office as needed. In addition to providing local leadership the president will be part of the network's leadership team to share and receive support from their counterparts. The President reports to the COO of the network. Compensation: $60,000 a year base, plus 3% of gross revenues (~$24,000/yr currently) calculated monthly. Work hours: 8:00am-5pm, limited after hour emergency response. Job duties will include: Provide effective executive leadership Assisting property owners with concerns Insure accountability for timely completion of processes Coordinate interoffice communications by facilitating daily and weekly meetings. Responsible for achieving office budget goals Represent the company in eviction cases along with the eviction attorney Provide training and coaching on new company policies and processes Delicate processes and task to the team as necessary Other tasks as needed to meet office needs. Job Type: Full-time Pay: $60,000.00 - $85,000.00 per year Benefits: Flexible schedule Paid time off Schedule: 8 hour shift Day shift Monday to Friday Work Location: In person Compensation: $60,000.00 - $115,000.00 per year About Property Management Inc. Founded in 2008, Property Management Inc. is a rapidly growing franchise that provides expert property management services to the four pillars of property management: residential, commercial, association and short term rentals. The services and solutions offered by PMI build value for property owners and are unmatched in the property management industry. With hundreds of offices nationwide, we are always looking for talented individuals to join the PMI team. This franchise is independently owned and operated. Your application will go directly to the local office and all hiring decisions will be made by the franchisee. All inquiries about employment should be made directly to the franchisee/franchise location and not to the corporate office of Property Management Inc.

Job Description Director of Operations- Airframe What you'll do: Plans and directs aircraft and avionics maintenance, installation, and shop activities and coordinates with other departments to assure high quality work and timely delivery to our customers. Maintains a safe work environment; ensures that stringent housekeeping, 5S standards and safety procedures and practices are followed; ensures that tools/equipment meet safety requirements; leads trend and root cause analysis and accident investigations. Maintains positive employee relations by providing an inclusive work environment Will manage a team of 70 technicians and managers. Attains P&L objectives by monitoring work-in-process to assure that work is accomplished within allotted hours and within cost of sales parameters. Responsible for all Hangar Line Maintenance functions, as well as the Electrical Shop, Avionics Shop, and Sheet Metal Shop. Reviews contract pricing to ensure that competitiveness, profitability, customer satisfaction, and market growth are maintained. Closely monitors sales forecast and WIP and works with the sales team to ensure plan targets are met. Reviews and corrects invoices for work performed in areas of his/her control to ensure the accuracy of the work description, hours charged, and parts issued. Coordinates and reviews the preparation of all work estimates (quotes) to ensure a prompt response to our customers. This position is a point of contact for technical questions from customers and for status of work-in-progress. Ensures that all employees receive appropriate technical training and on-the-job instruction to maintain the highest standards of quality. Promotes, encourages and leads employees towards a continuous improvement culture. Leads the implementation of Lean initiatives. Coordinates and liaises with quality assurance, engineering, material, customer service, sales, finance, etc. to resolve difficult or continuing problems and ensure production standards and goals are achieved. Monitors and analyzes output, cycle times, routings, labor, quality, staffing, facility usage, budget, financial performance, etc. for all cells/service operations and oversees and participates in the resolution of problems or reinforcement of positive findings. Conducts regular capacity planning of equipment, floor space and labor resources required based on forecast demands. Formulates, recommends and implements policies and programs to guide the corporation in maintaining and improving the competitive position and profitability of the operation. Actively participates in the appropriate management team(s), assisting with the development and realization of strategic plans, budgets, goals and outcomes. Ensures that all employees receive safety training and consistently employ safe work practices. Enforces quality standards; monitors and provides corrective action for workmanship issues. Responsible for ensuring positive employee relations by dealing with issues in a fair, equitable, and consistent manner. Exercises authority in hiring, training, career development, performance appraisal, salary adjustments, promotion, discipline, health, safety and the general employee relations of direct reports. What skills you will use: Bachelor's Degree or related field and/or equivalent experience. FAA Airframe and Power plant license and minimum of 5 years recent experience in in an Operational leadership role with delivered and sustainable results. P&L experience required. Strong business acumen and innate curiosity with a talent for finding and maximizing opportunities in order to collaborate and contribute to the success of the total business model. Proven record of change management, operational excellence and continuous improvement achievements. Demonstrated inspirational leadership experience with core values centered on a participative communication style with a high degree of transparency and empathy; must naturally lead by example through physical presence, employee engagement and communication with all levels of the organization effectively. Ability to lead effectively under tight deadlines and high stress situations with a steadfast commitment to prioritizing safety, quality and scheduling. Strong customer service aptitude and skilled in balancing customer demands with business unit priorities. Ability to analyze and troubleshoot technical problems. Must have planning, scheduling, and labor resource allocation skills with the ability to handle multiple projects and multiple deadlines. Possesses financial acumen, strong organizational, analytical, strategic planning, and decision-making and problem-solving skills while demonstrating situational awareness. Effective communicator, both oral and written. Must possess excellent interpersonal customer and employee relations skills. Sit, stand, and/or walk for extended periods of time. Bend and climb in order to look at various parts of the aircraft. Manipulate a telephone, calculator, and computer keyboard. Speak audibly and intelligibly over the telephone and in person. See and read technical information and invoices. Work well in a demanding, stressful, fast-paced environment. Travel Requirement up 15%.

Sports Facilities Management, LLC DEPARTMENT: OPERATIONS REPORTS TO: GENERAL MANAGER STATUS: FULL-TIME (EXEMPT) ABOUT THE COMPANY: SCHEELS Sports Park at Legacy Pointe is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Springfield, IL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. SCHEELS Sports Park at Legacy Pointe is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY: The Operations Director will be responsible for the management of the operations of the facility including but not limited to: maintenance, groundskeeping, events and sports tournaments, security & parking, environmental services, life safety and safety/risk management. The Director will also work closely with all other departments to effectively manage staff scheduling and training. PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: Directly aligning with the SFM Mission Statement and Core Values Hiring, training and developing the Operations Team Providing direct oversight & leadership to the Operations Manager and Tournaments & Programming Manager roles Serving as an integral member of the SFM Leadership Committee Providing necessary operational support to every department when needed Creating and developing relationships with rights-holders who produce events that align with the SFM Mission Effectively managing the Operations Team budget year-over-year Assisting with new Team member orientation Striving for consistent growth in events & sports tournaments Providing valuable operational input during venue-wide scheduling decisions Effectively managing the Emergency Action Plan Effectively managing the security & parking operations for the entire property Assisting with managing the access card/building key distribution & return process Ensuring venue-wide safety, risk management and OSHA compliance Taking a tremendous amount of pride in meeting the daily SFM Guest 1st standards Serving as Manager-on-Duty (MOD) during scheduled shifts All other duties as assigned by management THE IDEAL CANDIDATE HAS: Proven success in effectively managing a multi-faceted sports venue 8-10 years' experience in high volume Food and Beverage operations. Experience in managing staff scheduling and training Experience and success in delivering excellent customer service, executing high operational standards, leadership, and promoting a positive environment Action-oriented personality with a 'get it done' attitude and proficiency for efficiency Proven ability to evaluate team member performance based on established KPI's Proven ability to achieve goals in a fast-paced professional environment MINIMUM QUALIFICATIONS: Bachelor's degree or the equivalent in relevant experience Must have excellent interpersonal, problem-solving and negotiating skills Must be a team player Must have excellent verbal and written communication skills Must have excellent computer skills, to include Word, Excel, PowerPoint, etc. Must be able to work a flexible work schedule (e.g., nights, weekends, holidays and long hours) Must possess current CPR / FIRST AID certifications or must be willing to obtain them within a specified timeframe Prior responsibility in daily P&L management and budget oversight WORKING CONDITIONS AND PHYSICAL DEMANDS: Must be able to lift 50 pounds waist high May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend Will be required to operate a computer Facility has intermittent noise

Sports Facilities Management, LLC DEPARTMENT: OPERATIONS REPORTS TO: GENERAL MANAGER STATUS: FULL-TIME (EXEMPT) ABOUT THE COMPANY: SCHEELS Sports Park at Legacy Pointe is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Springfield, IL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. SCHEELS Sports Park at Legacy Pointe is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY: The Operations Director will be responsible for the management of the operations of the facility including but not limited to: maintenance, groundskeeping, events and sports tournaments, security & parking, environmental services, life safety and safety/risk management. The Director will also work closely with all other departments to effectively manage staff scheduling and training. PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: * Directly aligning with the SFM Mission Statement and Core Values * Hiring, training and developing the Operations Team * Providing direct oversight & leadership to the Operations Manager and Tournaments & Programming Manager roles * Serving as an integral member of the SFM Leadership Committee * Providing necessary operational support to every department when needed * Creating and developing relationships with rights-holders who produce events that align with the SFM Mission * Effectively managing the Operations Team budget year-over-year * Assisting with new Team member orientation * Striving for consistent growth in events & sports tournaments * Providing valuable operational input during venue-wide scheduling decisions * Effectively managing the Emergency Action Plan * Effectively managing the security & parking operations for the entire property * Assisting with managing the access card/building key distribution & return process * Ensuring venue-wide safety, risk management and OSHA compliance * Taking a tremendous amount of pride in meeting the daily SFM Guest 1st standards * Serving as Manager-on-Duty (MOD) during scheduled shifts * All other duties as assigned by management THE IDEAL CANDIDATE HAS: * Proven success in effectively managing a multi-faceted sports venue * 8-10 years' experience in high volume Food and Beverage operations. * Experience in managing staff scheduling and training * Experience and success in delivering excellent customer service, executing high operational standards, leadership, and promoting a positive environment * Action-oriented personality with a 'get it done' attitude and proficiency for efficiency * Proven ability to evaluate team member performance based on established KPI's * Proven ability to achieve goals in a fast-paced professional environment MINIMUM QUALIFICATIONS: * Bachelor's degree or the equivalent in relevant experience * Must have excellent interpersonal, problem-solving and negotiating skills * Must be a team player * Must have excellent verbal and written communication skills * Must have excellent computer skills, to include Word, Excel, PowerPoint, etc. * Must be able to work a flexible work schedule (e.g., nights, weekends, holidays and long hours) * Must possess current CPR / FIRST AID certifications or must be willing to obtain them within a specified timeframe * Prior responsibility in daily P&L management and budget oversight WORKING CONDITIONS AND PHYSICAL DEMANDS: * Must be able to lift 50 pounds waist high * May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend * Will be required to operate a computer * Facility has intermittent noise

The Associate Vice President, Revenue Cycle will lead and oversee the end-to-end revenue cycle management (RCM) functions for Springfield Clinic. Provide leadership, organizational and strategic direction to drive efficient, accurate and compliant revenue cycle management. Develop and implement strategies, processes and technology to continuously improve and manage the revenue cycle in a fast-paced, high-volume, evolving healthcare market. Job Relationships Reports to the CFO Principal Responsibilities Lead all revenue cycle functions, including authorization, coding, charge capture, billing, collections, denials, and revenue integrity. Drive modernization of billing platforms and front-end digital tools. Lead optimization of EHR and RCM systems. Serve as a key partner to the CFO and executive team in aligning revenue cycle strategy with company-wide financial goals. Support payer contracting strategy and Value-Based Payment (VBP) readiness efforts. Determine the structure of the revenue cycle management team to maximize revenue cycle operations and cost. Build and maintain strong relationships with external vendors to ensure service quality, cost-effectiveness, and alignment with revenue cycle goals Collaborate closely with physicians and operations leadership to align revenue cycle processes with organizational workflows. Demonstrate success leading enterprise-wide revenue cycle transformation, workforce optimization, and technology modernization. Ensure compliance in all aspects of RCM activities including coding and billing rules and regulations by payer and state. Responsible for monitoring and responding to any legislation/regulatory billing changes. Comply with the Springfield Clinic incident reporting policy and procedures. Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy. Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards. Perform other job duties as assigned. Education/Experience Bachelor's degree in Healthcare Administration, Finance, Accounting, Business Management, or related field is required; Master's degree preferred. Minimum of 10 years of progressive RCM leadership experience. Experience with billing and collections at a multi-specialty medical group preferred. Knowledge, Skills and Abilities Demonstrate positive energy when interacting with internal and external colleagues. Excellent communicator and team builder with the ability to drive alignment and cultural buy-in across clinical, financial, and operational teams. Excellent multitasking, organizational, and time management skills. Excellent attention to detail and follow through skills. Working Environment This job operates in a professional office environment. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHI/Privacy Level HIPAA 1

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. (******************************* At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. PagerDuty is seeking a **VP, Global Field Operations** to join our diverse, customer-focused team! You will report to our Chief Revenue Officer and serve as a strategic and transformational partner to sales and customer success leadership, finance, and cross-functional teams, leading our Global Field Operations organization. You will oversee a high-performing team spanning global and regional sales operations, as well as our global sales enablement function, driving strategic planning and operational excellence across our sales, customer success, and partner teams. In this role, you will architect and execute revenue growth initiatives that support PagerDuty's ambitious journey to $1B in revenue and beyond, ensuring our go-to-market teams have the systems, insights, and enablement they need to succeed at scale. **KEY RESPONSIBILITIES** + Lead a global team across regional operations, centralized global operations, sales strategy and planning, and sales enablement + Establish scalable Revenue Operations, including pricing and deal support, quote-to-cash optimization, and technology deployment to enhance productivity + Lead sales, partner, and customer success strategy development and annual planning cycles, prioritizing strategic initiatives and ensuring alignment with company financial plans and objectives + Design and implement territory planning, capacity modeling, and target assignment using market insights, propensity models, and industry benchmarks to optimize field organization performance + Partner with sales and customer success leadership and finance to design, implement, and monitor compensation plans that drive organizational priorities and healthy attainment levels + Develop reporting and analytics that provide actionable insights for management decision-making and measurable impact on field effectiveness + Support sales and customer success operating rhythm and management discipline, including forecasting, pipeline management, QBRs, and quarterly board reporting + Deliver enablement programs in partnership with sales and customer success leadership, to ensure our customer-facing teams are equipped to sell and support our diversifying product portfolio + Build and scale high-engagement global teams while maintaining effective field communication programs and vendor/contract management **BASIC QUALIFICATIONS** + 15+ years of experience in sales, revenue, or GTM operations with senior leadership experience (3rd line+) in growth companies + Mix of public/private SaaS industry experience with company revenues of $500M+, ideally in a Rule of 40 environment + Demonstrated experience as a strategic thought leader, driving transformative global strategies and optimization initiatives to align sales and customer success motions and processes with revenue goals. + Demonstrated experience leading and scaling global teams with proven ability to attract, develop, and retain top talent + Strong financial acumen and expertise in sales planning, processes, and management methodologies across different segments and geographies + Very confident with Salesforce.com CRM and data-driven approach to business analysis, visualization, decision-making, highly effective communication and cross-functional collaboration skills with the ability to influence executives and gain consensus across stakeholders **PREFERRED QUALIFICATIONS** + Consulting experience or an MBA degree + Executive presence with the ability to influence at all levels and an innovative mindset around cutting-edge technologies + Experience with both product-led and sales-led growth motions across enterprise segments and channels + Willingness to travel occasionally and collaborate in-office with the leadership team The base salary range for this position is $275,000 - $345,000. This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. **Hesitant to apply?** We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts (**************************************** ! **Where we work** PagerDuty operates a hybrid work model with offices (**************************************** in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we **cannot** employ candidates residing in: **Location restrictions:** **Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western Australia **Canada:** Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon **United States:** Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming _Candidates must reside in an eligible location, which vary by role._ **How we work** Our values (************************************** guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. **What we offer** As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (********************************************** . **Your package may include:** + Competitive salary + Comprehensive benefits package + Flexible work arrangements + Company equity* + ESPP (Employee Stock Purchase Program)* + Retirement or pension plan* + Generous paid vacation time + Paid holidays and sick leave + Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO + Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* + Paid volunteer time off: 20 hours per year + Company-wide hack weeks + Mental wellness programs *Eligibility may vary by role, region, and tenure **About PagerDuty** PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site (*********************************** and @pagerduty on Instagram. **Additional Information** PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy (****************************************** . PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Administration/Director Date Available: 07/01/2026 Closing Date:

Overall responsibility for leading Staffing Operations. Works to enhance technology and improve process efficiencies related to recruiting. Establishes staffing metrics, measurement and goal attainment, reports and communicates data with ASM leadership, and manages contract administration on all staffing-related expenses (staffing agencies, ADP enhancements, job fairs, etc.). Partners closely with the Manager, Staffing and Recruitment to execute strategy + Acts as a strategic partner to line leaders in order to understand current needs and anticipate future needs. + Works closely with Staffing Manager, Recruitment to set talent acquisition performance goals including requisitions filled, time to fill, interview per hire ratio and offer extend to offer accept conversion rate. + Applies knowledge of Talent Acquisition and company policies and procedures to effectively advise best practices to increase efficiency and reduce time-to-fill to meet company staffing needs. + Creates strategy on filling ASM positions by employing various methods. + Develops and analyzes recruiting metrics to drive performance and provides insights for senior leadership. + Achieves talent acquisition performance goals including requisitions filled, cost per hire, time to fill, interview per hire ratio and offer extend to offer accept conversion rate. + Ensures effective organization model, processes and technologies are in place to effectively execute against open funded requisitions, proposal needs, competitive/IDIQ needs, and pipeline requirements. + Provides feedback to program leadership and Resource Management Office on high priority staffing demands. + Provides recruitment strategy around proposals and capture activities and works with HR functional leads and ASM leadership to create staffing strategies for acquisitions and large-scale bids. + Ensures adherence to compliance standards, recruiting processes, and performance goals. + Overall responsibility for leading the Staffing operations function and team as designated. Oversees, directs, and mentors subordinate Staffing staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. **Minimum Qualifications** + Bachelor's Degree in Human Resources, Business Management, Communications, or a related field or equivalent relevant experience. + 6-8 years of recruiting experience with 2-5 years of experience leading a recruiting team. Government contracting experience is a plus. **Other Job Specific Skills** + Strong Microsoft Office suite skills + Strong communication, interpersonal, and networking skills + Ability to effectively organize, prioritize, and manage multiple tasks + Demonstrated experience developing recruiting strategies that align with business priorities + Experience developing weekly/monthly reports and delivering data and analysis to senior leadership + Familiarity with Human Resource law and knowledge of OFCCP regulations + Experience with Applicant Tracking Systems **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. **Physical Requirements** The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 120,000 - 150,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

This opportunity is contingent on contract award. **Port Operations Manager** + Overseeing all port operations including loading and unloading of cargo, vessel traffic, and storage operations + Ensuring that all operations comply with safety and environmental regulations + Managing port personnel, including hiring, training, and performance evaluations **QUALIFICATIONS** + US Citizenship + Secret Security Clearance + Minimum of 72 months Harbor Operations experience. This opportunity is located on the island of Diego Garcia. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (********************************* SkbztPuAwwxfs) .

Job DescriptionDescription: Lucky Lincoln is the 5th largest Route Gaming Terminal Operator in Illinois, with $100M+ in annual revenue and a mission to become the largest. As we shift to a regional district model, Operations Managers are the frontline leaders who keep our routes running smoothly, reliably, and profitably. This is a hands-on role for someone who thrives on discipline, accountability, and fast-paced field work. THE ROLE As an Operations Manager, you will own the day-to-day operational performance of a defined route within a geographical district. You'll lead a team of technicians, ensure equipment uptime, protect cash integrity, and maintain strong relationships with location owners. You'll be the operator who ensures every site in your area runs smoothly, consistently, and up to Lucky Lincoln standards. You'll report to a District Manager and play a key role in service quality, revenue protection, and customer satisfaction. KEY ACCOUNTABILITIES Lead, train, and hold accountable a team of 4-10 technicians Maintain vault accuracy, cash integrity, and route-wide cash reconciliation Oversee schedules, route assignments, and technician efficiency Equipment performance and management: Repairs, Swaps/Transfers, Regulatory compliance Ensure rapid service response times and equipment reliability Uphold location-level operational standards across the region Build strong partnerships with location owners to support retention Track route KPIs and use data to drive performance improvements Support the District Manager with insights, problem-solving, and operational execution Requirements: 5+ years in operations, field service, route management, or warehouse leadership Experienced in leading hourly teams with clear accountability Strong operational instincts - you know how to run a tight route Comfortable with cash handling and accuracy under pressure Mechanically curious and able to guide techs through troubleshooting Calm under pressure and decisive in the field Strong communicator who builds trust with both teams and partners Gaming or regulated industry experience is a plus Able to obtain IGB credentials

Untitled Document Director OR Senior Director for Access and Equity & Title IX Coordinator Posting Category: E About UIS: Located in the state capital, the University of Illinois Springfield is one of three members of the University of Illinois system. The University serves more than 4,000 students in 44 graduate and 56 undergraduate programs. You are encouraged to visit the university web page at ******************* Application Deadline: Open Until Filled Application Process: Please click the "Apply Now" button to submit an online application. Submit cover letter, resume, and list of three references (with phone number & email addresses). Salary Ranges: Director: $90,000 - $110,000 OR Senior Director: $110,000 - $130,000 Primary Function: The Director OR Senior Director for Access and Equity & Title IX Coordinator reports to the Vice Chancellor, Finance & Administration. The Director OR Senior Director develops, administers, and evaluates policies and programs designed to promote diversity, equity, inclusion and belonging; ensures compliance with laws and regulations addressing access and equity; serves as the Title IX, Title VI, ADA/504 Coordinator, Equal Employment Opportunity Officer, and Affirmative Action Officer; and advises and assists the University administration on a range of related campus issues, initiatives, policies, and priorities. Summary: The Director OR Senior Director for Access and Equity Office (AEO) and Title IX Coordinator is responsible for ensuring compliance with all state and federal civil rights regulations, preventing discrimination, and investigating complaints. The Director OR Senior Director leads the AEO and oversees programs, policies, and procedures related to equal opportunity and non-discrimination. Duties and Responsibilities include: * Compliance: Ensures compliance with Title IX, Equal Employment Opportunity and other federal regulations, state civil rights requirements, and other applicable laws * Education and Research: Trains students, faculty, and staff on Title IX obligations and raises awareness of diversity, equity, inclusion and belonging. Performs special projects and studies related to the work of the office. * Reporting: Ensures employees are trained to report potential discrimination * Complaints: Investigates complaints of discrimination, including sexual harassment. Oversees case management for both internal and external complaints * Monitoring: Monitors the implementation of civil rights laws and regulations including admissions, education programs, and activities * Collaboration: Collaborates with other professionals, such as the cabinet, deans, faculty, staff, related offices, committees, human resources, and legal counsel * Systemic problems: Identifies patterns of behavior or systemic problems that arise from complaints and collaborates with human resources on solutions * Leadership: Leads the AEO office, including recruiting, managing, developing and assessing staff performance. Duties and Responsibilities Access and Equity: Ensure compliance with laws, regulations and policies regarding non-discrimination, diversity, equity and inclusion; create and maintain university policies that relate to non-discrimination, diversity, equity and inclusion, and serve as consultant for unit level policies regarding said areas; serve as a subject matter expert and advisor on practices, projects and initiatives that relate to non-discrimination, diversity, equity and inclusion initiatives; advise administrative leaders and community members to assist in preventing, identifying, and appropriately addressing issues and concerns related to non-discrimination, diversity, equity, and inclusion. Serve as the University's coordinator of compliance for EEO regulations, Title VI, and Title VII. Oversee and conduct intake assessments and investigations in response to discrimination complaints filed internally by students, faculty, staff, vendors, and campus guests and visitors, to address concerns; prepare and coordinate responses to complaints filed with federal and state agencies, such as the Illinois Department of Human Rights, the Equal Employment Opportunity Commission, and the federal and state Department of Labor. Monitor and analyze data related to reports of discrimination, harassment, sex-based misconduct, and/or barriers to access; In coordination with campus stakeholders, identify incident trends and develop targeted intervention strategies. Title IX: Serve as Title IX Coordinator; provide training to the university community and participate in content review and creation for system-wide training; maintain policies, guidelines, and procedures for adjudicating informal and formal complaints of sexual harassment, sexual assault, domestic violence, dating violence, and stalking; ensure compliance with Title IX regulations by monitoring emerging regulations, case law, and best practices; oversee compliance with policy and procedures in the investigation and hearing process for students and employees; prepare or direct the preparation of special and required reports and other compliance mandates. Oversee and enforce the implementation of appropriate supportive measures for all individuals reporting sexual misconduct; oversee and enforce the implementation of accommodations/modifications for individuals experiencing pregnancy or related conditions. Conduct climate assessments aimed at identifying barriers to reporting, perceptions and experiences of sexual violence on campus, and related campus climate elements. Develop and coordinate Title IX education and sexual misconduct prevention plan for campus community. Affirmative Action Compliance: Develop and direct the implementation of strategies for inclusive hiring, oversee the development and implementation of inclusive hiring training programs, and prepare executive reports to measure results and effectiveness. Direct and coordinate the University's academic hiring compliance activities; develop and administer University academic search guidelines; develop and direct the implementation of training and support materials for search committees and hiring managers to address implicit bias and to promote inclusive hiring practices. Enforce and monitor the University's search guidelines, ensuring consistency in hiring practices and identifying emerging needs or trends requiring the creation or alterations of hiring guidelines. Manage the development of affirmative action compliance plans, including the collection and analysis of data, creation of executive summaries for senior leadership, development and assessment of data-informed hiring goals, and the maintenance of records in accordance with applicable regulations. ADA: Serve as campus ADA and 504 Coordinator; oversee the interactive and approval process for workplace accommodations; advise and provide compliance oversight to campus administrators regarding accessibility compliance, including the Director of Digital Accessibility, Digital Accessibility Specialists, Director of the Office of Disability Services, and others engaging in accessibility compliance activities (i.e. digital accessibility, academic accommodations, physical accessibility, etc.) Education and Training: Develop, deliver, maintain, and assist with diversity, inclusion, and belonging, equal opportunity, nondiscrimination, and inclusive training such as: search committee training and orientation; non-discrimination training; implicit bias training; Title IX and Title VII training; ADA training, etc. Serve as a subject matter expert to members of the campus community in the areas of equity compliance, institutional equity, nondiscrimination, and related topics. Develop and coordinate institutional activities and strategies related to diversity, equity, and inclusion; accessibility; sex-based misconduct prevention; and other related topics. Office Management: Oversee and supervise office staff and operations; including the monitoring of office budgets and external contracts. Create and oversee the maintenance of reporting systems, web sites, and AEO-related programming logistics. Oversee the completion of timely reports and audit responses for the U of I system, Board of Trustees, President's Office, Office of Ethics and Compliance, the Illinois Department of Human Rights, the Illinois Attorney General's Office, the Illinois Board of Higher Education, OFCCP, and other related reports. Outreach and Other Duties: Identify and engage campus and community stakeholders to promote diversity and inclusion initiatives. Serve on University committees and system-wide committees as the AEO and/or Title IX representative, including the Threat Assessment Team, Campus Behavioral Intervention Team, Chancellor's Committee on Belonging, Dignity, and Justice, and related groups. Other duties and responsibilities as appropriate for the Director for Access and Equity & Title IX Coordinator. Minimum Qualifications: A bachelor's degree in a related field. A minimum of five years of progressive experience in one or more of the following areas: Title IX; Title VII, ADA, Affirmative Action Reporting, Student Affairs; Equity, Diversity and/or Inclusion. Experience and proficiency in managing external complaints with administrative agencies, including investigation, witness preparation, position statements (written and oral), and compliance monitoring Project management and workgroup facilitation experience. Strong commitment to affirmative action, diversity, inclusion, and belonging. Preferred Qualifications: Master's degree in a related field. ATIXA certified. Experience developing and delivering DEI&B training and/or educational programs. Knowledge, Skills & Abilities: Strong communication and interpersonal skills, including public speaking and training facilitation skills along with written communications, administrative and organizational talents. Proven ability to use independent judgment to make sound decisions. Ability to multi-task and identify priorities without compromising accuracy, responsiveness, and customer service. Proven ability to manage multiple projects at one time with diverse audiences while meeting deadlines. Knowledge of and/or experience developing and managing affirmative action plans. Creative problem-solving experience. Demonstrated teamwork approach and use of tact and diplomacy when dealing with stressful and difficult situations. Demonstrated integrity and experience handling confidential/sensitive information in a highly professional manner. Employment Policies and other information: UIS is an affirmative action/equal opportunity employer with a strong institutional commitment to recruitment and retention of a diverse and inclusive campus community. Women, minorities, veterans, and persons with disabilities are encouraged to apply. As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility. The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer of employment. Background checks will be performed in compliance with state and federal law. The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current or former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit Policy on Consideration of Sexual Misconduct in Prior Employment. This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents. Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. UIS employment in this role is not covered by Social Security, and instead, is covered by the State University Retirement System. * You will not pay Social Security taxes and your earning will not be on your Social Security Record. (Your record will, however, show your Medicare wages. * Your pension from the State Universities Retirement System may affect the amount of your: * Social Security benefit and * Social Security benefit as a spouse Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted by contacting UIS HR at ******************** or call ************. * Please Note: All postings close at 5:00pm CST on the posting close date.*

The Associate Director, Quality Operations will lead initiatives that drive operational excellence, enhance risk management practices, and optimize global quality system processes across a global quality organization. This role is instrumental in ensuring that quality operations are efficient, compliant, and aligned with strategic business goals. **** **Operational Excellence** + Lead continuous improvement initiatives across global quality to enhance efficiency, effectiveness, and compliance. + Identify and implement best practices, metrics, and tools to drive performance and accountability. + Facilitate cross-functional collaboration to streamline and optimize end-to-end workflows, as well as enhance overall operational alignment. + Ensure effective change management strategies are applied to drive successful implementation and adoption of operational initiatives. **Risk Management** + Develop and maintain a proactive quality risk management framework aligned with ICH Q9 principles. + Conduct risk assessments for quality processes, systems, and operations, and support mitigation planning. + Monitor and report on key risk indicators and escalate critical risks to senior leadership. **Global Quality System Processes** + Oversee the design, implementation, and maintenance of global quality system processes (e.g., deviation management, CAPA, change control, document management) guided by process excellence principles. + Ensure harmonization and standardization of quality processes across sites and regions. + Support quality system enhancements and digital transformation initiatives, ensuring they are informed by robust business process design and governance practices. **Compliance & Governance** + Ensure quality operations comply with global regulatory requirements (e.g., FDA, EMA, PMDA) and internal standards. + Support internal audits and regulatory inspections, including readiness activities and remediation. + Analyze, monitor, and maintain KPIs and dashboards to identify trends, root causes, and opportunities for continuous improvement. **Leadership & Collaboration** + Serve as a technical leader within a matrixed organization. + Collaborate with Supply Chain, Regulatory Affairs, IT, and other functions to ensure integrated quality operations. + Align process improvement initiatives with strategic goals and support leadership in prioritizing efforts that deliver the greatest organizational impact. + Represent Quality Operations in global forums and strategic planning initiatives. **Qualifications** Required + Bachelor's degree in life sciences, engineering, or related field; advanced degree preferred. + 8+ years of experience in pharmaceutical quality operations, with exposure to both small molecule and biologics. + Strong knowledge of GxP regulations, quality systems, and risk management principles. + Proven experience in operational excellence and process improvement methodologies (e.g., Lean, Six Sigma). + Excellent communication, leadership, and project management skills. + Ability to work in a global, matrixed environment and manage multiple priorities. Preferred + Experience with global quality systems platforms (e.g., Veeva, TrackWise). + Familiarity with digital transformation and data analytics in quality operations. + Prior involvement in regulatory inspections and audit readiness. **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $146,955.00 - Maximum $219,650.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. (******************************* At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. We are looking for a technologist and proven leader that is equally passionate about large scale distributed systems and leveraging architecture as a discipline that can accelerate business scale for a large and growing customer base. We believe cultivating a culture that embraces collaboration, creativity, and learning sets us up for success. You will be expected to participate in customer facing and industry engagements that yield input into our technology vision and strategy. You will report to the CTO and play a key role in working across the Engineering and Product organizations to drive alignment on design patterns, standardization and best practices to support the business.. If you are technical, creative, future focused, and excited about fostering an environment amongst our teams that helps create avenues for success and learning, then this is a great opportunity for you. **PagerDuty's Vision for Architecture** We believe sound architecture oriented thinking can help teams produce great products that deliver value and delight our customers. Striving for creative, pragmatic, and high quality enables us to deliver faster to market and maintain our brand promise of reliability. **How You Impact Our Vision:** + Lead technology strategy that influences across multiple products, teams, and geographies + Driving and promoting reliability engineering strategy and best practices + Lead design reviews to ensure scalable and reliable systems + Stay close to technology with a hands on approach + Be future focused by incorporating corporate strategy, customer needs, industry trends, and technology together + Actively participate across engineering, product and corporate strategy teams that not only result in successful outcomes for our customers but also in operational excellence + Act as coach and mentor to our Staff+ engineers + Promote a culture of creativity, learning, and collective success resulting in a technology and architecture roadmap that delivers on business outcomes + Bring a pragmatic approach to technology driven decisions and investments + Ability to participate quickly in teams at both architecture design and implementation **Requirements:** + Demonstrated experience in a similar role and capacity with distributed systems operating in cloud environments + Strong leadership skills that showcases by leading through influence across functional and organization boundaries + Experience in driving architecture throughout a product portfolio across a diverse technology organization + Experience in establishing, driving, standardizing reliability engineering practices + Excellent communications skills to engage with both business and technical audiences + Proven track record of innovative, creative, and results driven outcomes + Extensive experience with architecting and developing large scale distributed systems and developing enterprise level technology roadmaps + Experience with cloud platforms (e.g., AWS, Azure, or GCP) + Experience working with team members across various geographies + Experience in evaluating talent and products in mergers and acquisitions **Hesitant to apply?** We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts (**************************************** ! **Where we work** PagerDuty operates a hybrid work model with offices (**************************************** in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we **cannot** employ candidates residing in: **Location restrictions:** **Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western Australia **Canada:** Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon **United States:** Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming _Candidates must reside in an eligible location, which vary by role._ **How we work** Our values (************************************** guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. **What we offer** As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (********************************************** . **Your package may include:** + Competitive salary + Comprehensive benefits package + Flexible work arrangements + Company equity* + ESPP (Employee Stock Purchase Program)* + Retirement or pension plan* + Generous paid vacation time + Paid holidays and sick leave + Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO + Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* + Paid volunteer time off: 20 hours per year + Company-wide hack weeks + Mental wellness programs *Eligibility may vary by role, region, and tenure **About PagerDuty** PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site (*********************************** and @pagerduty on Instagram. **Additional Information** PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy (****************************************** . PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Full-time Description Lucky Lincoln is the 5th largest Route Gaming Terminal Operator in Illinois, with $100M+ in annual revenue and a mission to become the largest. As we shift to a regional district model, Operations Managers are the frontline leaders who keep our routes running smoothly, reliably, and profitably. This is a hands-on role for someone who thrives on discipline, accountability, and fast-paced field work. THE ROLE As an Operations Manager, you will own the day-to-day operational performance of a defined route within a geographical district. You'll lead a team of technicians, ensure equipment uptime, protect cash integrity, and maintain strong relationships with location owners. You'll be the operator who ensures every site in your area runs smoothly, consistently, and up to Lucky Lincoln standards. You'll report to a District Manager and play a key role in service quality, revenue protection, and customer satisfaction. KEY ACCOUNTABILITIES Lead, train, and hold accountable a team of 4-10 technicians Maintain vault accuracy, cash integrity, and route-wide cash reconciliation Oversee schedules, route assignments, and technician efficiency Equipment performance and management: Repairs, Swaps/Transfers, Regulatory compliance Ensure rapid service response times and equipment reliability Uphold location-level operational standards across the region Build strong partnerships with location owners to support retention Track route KPIs and use data to drive performance improvements Support the District Manager with insights, problem-solving, and operational execution Requirements 5+ years in operations, field service, route management, or warehouse leadership Experienced in leading hourly teams with clear accountability Strong operational instincts - you know how to run a tight route Comfortable with cash handling and accuracy under pressure Mechanically curious and able to guide techs through troubleshooting Calm under pressure and decisive in the field Strong communicator who builds trust with both teams and partners Gaming or regulated industry experience is a plus Able to obtain IGB credentials Salary Description $60,000 - $80,000

As a senior leader within Medical Affairs, the Executive Director will serve as a strategic thought partner and Chief of Staff to the Vice President of Medical Affairs, providing high-level guidance and operational leadership across the organization. Leveraging a deep understanding of industry trends and internal priorities, this individual will shape the development of best-in-class medical excellence capabilities aligned with Otsuka's vision, direction, and growth strategy. The Executive Director, Medical Affairs Strategy, Excellence & Operations will lead five critical teams: Strategic Planning, Business Solutions & Analytics, Vendor & Contracts Management, Governance & Procedures, and Global Medical Evidence Operations ensuring alignment with enterprise goals and medical excellence priorities. This role will champion operational rigor, foster strategic integration, and drive high-quality insights to support decision-making across the organization. Serving as a key liaison across the Global, US, and Commercial ecosystem, the Executive Director will play a pivotal role in advancing scientific and medical initiatives. Through thoughtful leadership and collaboration, this individual will shape and execute the global medical affairs strategy, optimize operational frameworks, and enable data-driven innovation across therapeutic areas. **** **Key Responsibilities Include:** **Strategic Leadership and Execution** + Serve as Chief of Staff to the VP of Medical Affairs, driving strategic alignment and operational integration across the Global Medical Affairs organization. + Sets the overall direction of Medical Excellence & Operations (MEO); make critical decisions that have impact across Global Medical Affairs therapeutic areas (TAs) and functions + Leads the development, refinement, and execution of Medical Affairs strategies and objectives in alignment with corporate goals. + Coordinates cross-functional planning, meeting cadences, budget oversight, and communication on behalf of Medical Affairs leadership. + Collaborates with cross-functional teams to align medical affairs activities with commercial and clinical development strategies + Leads Medical Excellence for Med Affairs Strategy to ensure consistent best practices across programs and drive consistent methods of strategic and tactical planning and execution. **Operational Excellence and Team Management** + Lead and manage core operational pillars within Medical Affairs Excellence & Operations Team, including: + Global Asset Strategic Planning + Business Solutions and Analytics + Vendor and Contracts management + Global Medical Evidence Operations + Governance and Procedures + Establish and implement systems, SOPs, and governance frameworks to ensure excellence, compliance, and efficiency in Medical Affairs processes (e.g., IME, ISTs, EAPs, publications, congresses) + Provide and maintain the technological infrastructure, business tools, and data analytics, including the medical information contact center, to enable Global Medical Affairs teams to operate efficiently + Oversee the department's budget, resource allocation, and vendor contracting processes (including key TA level vendors) + Will ensure assignment of Med Excellence activities/projects to Otsuka priorities + Congress Strategy/prioritization, ensure aggregation of congress plans (including meetings) and awareness cross functionally + Develop and maintain calendar of important TA meetings across programs, including congresses and internal offsite meetings (US and Global) to ensure no conflicts and adequate resourcing; will work with Administrative leads to ensure meetings are added to calendars + Develops and manages large teams driving a high-performance culture; understands the required skillset (s) needed within the medical excellence function to deliver best results + Builds relationships with key internal and external stakeholders, including industry partners **Performance Monitoring and Reporting** + Establish and track key performance indicators (KPIs) to measure Medical Affairs impact and execution + Deliver monthly and quarterly updates to Global Medical Affairs leadership and contribute to board-level reporting, as needed + Keeps abreast external environment-relevant trends and incorporates insights and best practices to inform functional decisions + Responsible for ensuring timelines and process for cross-brand initiatives, such as annual medical strategy planning, 3-year roadmaps, SMART goals **Qualifications** **Education and Experience:** + Doctorate Degree (MD (Medical Doctor), PharmD, PhD) or equivalent preferred + Minimum of 15 years' experience in the pharmaceutical or biotechnology setting within medical affairs strategy + Sr Director level medical affairs strategy experience for a minimum of 5 yrs. and experience in Medical Excellence & operations **Skills and Competencies:** + Demonstrated ability to lead and inspire high-performing teams + Strong strategic, operational, and leadership capabilities within a biotech or pharmaceutical setting + Expertise in navigating regulatory frameworks and ensuring compliance within medical affairs function + Excellent communication and interpersonal skills, with the ability to influence cross-functional teams + Strong analytical and problem-solving skills to address complex challenges within medical affairs + Ability to lead a team and influence organizational level decisions + Experience in collaborating with Medical Affairs vendors that can provide medical excellence related support + Strategic thinking acumen and record of accomplishment for operational excellence + Ability to rapidly pivot based on evolving corporate strategy and direction + Proficiency in pharma code and all guidelines concerning medical affairs activities + Excellent presentation skills and ability to communicate complex scientific information + Motivated, disciplined, pro-active individual capable of effectively managing timelines **Other Requirements:** + Ability to travel globally up to 25% for congresses, advisory board meetings, Governance meetings as business needs require **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $245,454.00 - Maximum $381,110.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. (******************************* At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. As our **Regional Vice President, North America Customer Success,** you will be reporting to the Chief Customer Officer of PagerDuty. You will have the responsibility for leading a team of success managers and renewal managers. Under your leadership the team members will engage with PagerDuty's Enterprise customers to increase product and platform adoption, improve renewal rates and drive measurable customer business value to accelerate their digital journey. This strategic, hands-on leader will have demonstrated a track record in a modern SaaS company by hiring and developing experienced team members, in creating a culture of customer centricity, and understanding the motion to win in the enterprise. The Customer Success Management team acts as a Trusted Advisor to our customers, ultimately responsible for ensuring their success. As a key leader within the Customer Success organization, you will align with Executive stakeholders, evolve our Customer Success strategy and are responsible for helping customers achieve business value and ROI from their investment in PagerDuty. **Key Responsibilities** Advocate for the Customer: + Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services. + Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon. Strategic Leadership: + Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth. + Uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises. + Understand and ability to articulate Operations Cloud value proposition and how PagerDuty helps corporations revolutionize their digital operations. + Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth. Team Management: + Lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management. + Build and sustain a team of high performing leaders (Success Managers and Directors) who embody our values, establish trusted advisor relationships and focus on making every customer successful. + Instill operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at scale. Retention and Growth: + Key metrics for this role are: gross revenue retention, net revenue retention, executive engagement, adoption, professional services, support and PagerDuty University. + Drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships. + Forecast renewals by working cross functionally with sales, renewals and operations. Data Analysis and Reporting: + Monitor key customer success metrics, identify trends, and use data to inform decision-making and improve processes. + Use adoption metrics to help CSMs understand where there is risk in their accounts and coach them through the use of playbooks to improve adoption. + Work with the Value Realization team to ensure each customer has a value realization study that is data driven and outcomes based. Cross-Functional Collaboration: + Effectively link business objectives in favor of continuous improvement. Present decision making situations that quickly allow cross functional teams to align and move forward in favor of deeper customer satisfaction. + Partner with other departments, such as sales, marketing, product, and engineering, to ensure a cohesive customer experience. Process Improvement / Managing Workload: + Establish a rhythm of the business that is consistent and predictable in running the business activities and change the business projects. + Continuously identify and implement improvements to customer success processes and tools to enhance efficiency and effectiveness. + Use Customer Success tools such as Salesforce, Gainsight, Gong, Tableau to manage the effectiveness of CSM plays, activities & renewals. **Basic Qualifications** + Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations. Frame and solve complex business problems. + Take on new challenges and the ability to work through uncertainty. Delivery high impacting contributions as well as pursue opportunities to influence decisions that impact customer value realization. + Proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills. + Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness. + Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities. + Minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company. + A four year degree or equivalent. + Demonstrated ability to manage customer accounts in conjunction with sales organizations. Consistently delivering against targets; reduce churn and downgrades, produce accurate forecasts, while maintaining a focus on cost to serve. + Exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter. Ability to collaborate effectively across the organization. **Preferred Qualifications** + A deep understanding of digital transformation in modern enterprises + Strong C-suite relationships in enterprises globally + MBA PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Atlanta office 3 times per week, so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is 180,000 - 275,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. **Hesitant to apply?** We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts (**************************************** ! **Where we work** PagerDuty operates a hybrid work model with offices (**************************************** in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we **cannot** employ candidates residing in: **Location restrictions:** **Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western Australia **Canada:** Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon **United States:** Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming _Candidates must reside in an eligible location, which vary by role._ **How we work** Our values (************************************** guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. **What we offer** As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (********************************************** . **Your package may include:** + Competitive salary + Comprehensive benefits package + Flexible work arrangements + Company equity* + ESPP (Employee Stock Purchase Program)* + Retirement or pension plan* + Generous paid vacation time + Paid holidays and sick leave + Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO + Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* + Paid volunteer time off: 20 hours per year + Company-wide hack weeks + Mental wellness programs *Eligibility may vary by role, region, and tenure **About PagerDuty** PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site (*********************************** and @pagerduty on Instagram. **Additional Information** PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy (****************************************** . PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.